Fast Remote Support for Broomfield Colorado Computer Systems
For businesses in Broomfield Colorado, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of network issues rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast solutions manage to turn into major invoices. Progent's skill at handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-proven processes which ensure the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent's online support team can link to your system without breaching system security.
Progent's sophisticated customer support database application maintains thorough documentation for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to every Progent customer by any consultant. This database of issues and repairs is stored as a conveniently exploitable proprietary database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online service experts are able to arrive at the best resolutions in the least time.
Remote services offered by Progent to businesses in Broomfield Colorado include:
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Certified MS Windows Expertise
Progent's Microsoft-certified remote service experts can provide network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad range of platform support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 11 planning and migration assistance and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve even the most complex problems encountered in network infrastructure planning, integration, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to solve problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using sophisticated on-line support technology in order to perform quick, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure products. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Access Points engineering expertise, Cisco wireless controllers support Services, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to locate and isolate infected servers and endpoints and protect clean assets from being compromised. If your Broomfield network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Broomfield company to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security specialists have the broad range of knowledge required to rebuild all critical components of a targeted system quickly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational continuity experts.
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CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: comprehensive information security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Cloud Integration

Progent can provide advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expert support include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your designated IT management staff and your Progent technical consultant so emerging problems can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are via a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used as this second form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
Progent's Co-managed Help Desk Service provides a transparent supplement to your corporate network support resources. User access to the Help Desk, provision of support services, issue escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the service database are consistent whether issues are resolved by your core support organization, by Progent's team, or by a combination. Your business has complete versatility to extend or shrink your part of support activity as required. Progent provides startup installation and onboarding of the professional services automation software plus documentation, testing and education.
To learn more about ProSight Co-Managed Support, visit ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering services include:
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Help Desk Call Center Support
Progent's Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in Broomfield Colorado immediate access to a dependable support resource with years of experience providing phone consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's target is to solve instead of merely document IT problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and training in key application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Broomfield Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into full-scale emergencies, system monitoring can ward off disruptive and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a combination of OS platforms.
How Your Broomfield Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Broomfield Colorado, Progent's online computer support specialists are ready to provide expert and economical IT support the instant your company needs it. Over two decades of providing remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Broomfield company works with a local independent consultant or employs a full time IT staff that can deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve unexpected network emergencies or particularly tough integration problems.
Features of Progent's Online Computer Support for Broomfield Colorado
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer companies in Broomfield Colorado the greatest leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Broomfield Colorado and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for online support and requires no periodic subscription fee for services delivered during normal working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from authorized specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings include technology integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in specific application areas. Support available from the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Development
Mac Support
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the special needs of your company.
- Sophisticated Online Connectivity Tools
Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity software and expert technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained organizations whose clients require instant access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each client. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.