Fast and Affordable Online Technical Support for Broomfield Colorado Computer Systems
For organizations located in Broomfield Colorado, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve most network problems quickly. This reduces immediate costs because solutions use up minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast solutions somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies that allow the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your network without violating network security.
Progent's advanced service reporting application keeps extensive records describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of services provided to every Progent customer by every Progent engineer. This archive of issues and responses is organized as a conveniently accessible internal knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to find optimal solutions promptly.
Online support services available from Progent to customers in Broomfield Colorado include:
Authorized Windows Support
Progent's Microsoft-premier online service experts offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges encountered in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced on-line support technology to provide fast, secure, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular family of connectivity appliances by offering consulting services such as:
CISM and CISSP Certified System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate quickly following a serious breach. Security support services available from Progent cover thorough data security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth reporting tools designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Broomfield Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or enhancing your existing one, evaluating or customizing Help Desk software to meet the special demands of your corporation, or providing occasional phone support staff to supplement your in-house Call Center resources to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your clients in Broomfield Colorado rapid communication with a reliable technical support resource with years of background offering phone consulting and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a solid enabler of company productivity, and Progent's intent is to resolve instead of merely record IT problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Broomfield Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your business so that your network support is proactive and automated. By anticipating possible issues before they result in downtime, system monitoring can ward off disruptive and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Broomfield Colorado, Progent's phone-based network support specialists can provide effective and cost-effective IT support the moment your business needs it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the expense and lost time associated with on-site service calls.
Even if your Broomfield business deals with a regular independent support technician or maintains a full time IT staff that can deal with common computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to handle unexpected system emergencies or especially challenging integration problems.
Details of Progent's Remote Network Support for Broomfield Colorado
Progent's online help, remote troubleshooting, network security expertise, and network management services give offices in Broomfield Colorado unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Broomfield Colorado and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone service and requires no monthly subscription fee for services delivered during regular business hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon MWS Software Integration
By offering a full service one-stop source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that align with the special requirements of your business.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to find quick fixes to issues that could otherwise demand a costly onsite service call. State-of-the-art remote connectivity software and experienced technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for High Network Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.