Fast and Affordable Remote Troubleshooting for Broomfield Colorado Networks
For organizations located in Broomfield Colorado, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent leverage because they have the real-world experience and have access to the advanced technology required to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized tools and proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent's online support team can access your system remotely without violating system security.
Progent's sophisticated service reporting system stores comprehensive records of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services provided to every Progent customer by every consultant. This database of problems and responses is organized as a quickly retrievable internal database that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional massive technical databases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Remote support services available from Progent to businesses in Broomfield Colorado include:
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Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of technology support including Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the master level. CCIEs can deal with even the most challenging challenges occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In typical instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity devices by offering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist you to locate and quarantine breached servers and endpoints and protect clean assets from being compromised. If your Broomfield network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery experts can help your Broomfield business to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of cybersecurity experts bring the wide selection of knowledge required to reconstruct all vital facets of a targeted network quickly and with minimal data loss. To learn more, visit Progent's ransomware removal and business restoration expertise.
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CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
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Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on time. Progent's project-based online engineering solutions include:
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Call Center Expertise
Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software to meet the particular requirements of your company, or providing temporary online personnel to work with your in-house Call Center team to deal with demanding scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran information technology experts provides your workers in Broomfield Colorado immediate communication with a reliable network service resource with years of experience delivering phone consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a significant contributor to company performance, and Progent's policy is to fix rather than just document IT issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote advanced consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Broomfield Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By exposing emerging problems before they cause full-scale emergencies, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
How Your Broomfield Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Broomfield Colorado, Progent's online computer support specialists are ready to deliver expert and cost-effective IT support whenever your business has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve computer problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Broomfield company deals with a local freelance support technician or employs a full time organization that can handle the majority of computer issues, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to address sudden network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in Broomfield Colorado
Progent's remote technical help services allow your Broomfield business to enjoy the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most companies in Broomfield Colorado, nearby computer support resources, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, major troubles can occur when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call support specialists provide an easy, quick, and affordable solution to supplement your local help and to transfer valuable knowledge to improve your ability to resolve downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices often depend on individual freelance service providers. Although independent service people carry smaller overhead than larger service firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system stays available.
- Build a Scalable Basis for Smooth Growth
Companies often begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the success of the organization. These poorly built environments need proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business requirements and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller companies need guidance and technical training to navigate through an increasingly complicated maze of product options available for accelerating business growth and improving productivity. They do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of documenting and archiving service records allows more efficient service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.