Fast Remote Technical Support for Broomfield Colorado Networks
For businesses in Broomfield Colorado, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology required to solve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and proven methodologies which allow the highest level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's environment remotely without violating network security.
Progent's advanced service database application stores thorough records for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of all help provided to each Progent client by every Progent engineer. This history of anomalies and fixes is structured as a readily retrievable internal knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional extensive support databases and permit priority response from manufacturers' internal support staff so Progent's remote consulting experts can come up with the most efficient solutions promptly.
Remote services offered by Progent to companies in Broomfield Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure consultants, and validates a person's networking skills at the master level. CCIEs know how to resolve the most complex challenges occurring in network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer excellent value since their depth of expertise enables them to find solutions for problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can connect to your network using sophisticated remote troubleshooting technology to provide efficient, secure, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux network against assaults or assist your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth information security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad range of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's group-based approach to solving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting expertise can assist you in building an effective new Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to address the unique needs of your business, or adding temporary phone support personnel to reinforce your internal Call Center resources during demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of seasoned network professionals gives your workers in Broomfield Colorado instant access to an efficient network service group with substantial background offering phone consulting and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a major enabler of business performance, and Progent's aim is to resolve rather than just annotate network problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Broomfield Colorado remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they expand into crashes, automated monitoring can minimize inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of platforms.
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Broomfield Colorado, Progent's phone-based network support specialists are ready to deliver expert and affordable IT help the moment your business needs it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Broomfield company relies on a local freelance consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden network emergencies or particularly tough integration problems.
Advantages of Progent's Network Help for Companies in Broomfield Colorado
Progent's online network troubleshooting services enable your Broomfield business to experience the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Broomfield Colorado, local computer support resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, serious problems might occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support people. In these cases, Progent's on-call service professionals provide a convenient, quick, and affordable solution to supplement your local help and to transfer valuable knowledge to increase your capability to deal with future problems locally.
- Less Dependence on Individual Consultants
For IT support, smaller companies often depend on independent freelance service providers. Although independent consultants carry less internal costs than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of reserve help may require your business to wait for help during an emergency. As your network grows, system unavailability and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Companies typically start with an IT architecture created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the business. These badly built systems require careful analysis, smart long-term planning, and extensive technical expertise to evolve to a network infrastructure able to provide the solid foundation to meet critical business demands and simplify downstream growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies require advice and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and improving efficiency. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is built around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.