Fast Online Help for Broomfield Information Networks
Immediate Phone Help for Broomfield SystemsFor organizations located in Broomfield or anywhere in Colorado, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising system security.

Progent's powerful customer support database application includes extensive documentation describing the support that Progent's clients have received. Progent's team service personnel have access to the history of support delivered to each Progent client by every consultant. This archive of trouble tickets and responses is organized as a quickly exploitable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online service experts are able to arrive at optimal solutions quickly.

Remote technical support services provided by Progent to clients in Broomfield and throughout the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the money or time to build and maintain an in-house Help Desk but who want quick communication with a dependable Help Desk Call Center with professional phone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless addition to your current Help Desk resources. Progent's Virtual Call Center can act as a an escalation option for the most difficult technical problems, or be ready in those instances when your regular service providers are swamped.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Broomfield or anywhere in the state of Colorado fast contact with a dependable technical support resource with years of experience providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of business performance, and Progent's goal is to solve instead of merely track network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers remote professional consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, customization, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Broomfield, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network support is proactive and automated. By detecting possible problems before they evolve into full-scale emergencies, automated monitoring can minimize stressful and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate multiple operating systems.
How Your Broomfield Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Broomfield or anywhere in the state of Colorado, Progent's phone-based network support engineers are ready to provide effective and economical IT help the moment your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Broomfield office deals with a regular independent consultant or employs an in-house organization that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Broomfield
Progent's online IT consulting services allow your Broomfield company to experience the advantages of immediate, world-class IT support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Broomfield or anywhere in Colorado, local computer service resources, whether made up of independent consultants or a full-time IT staff, can resolve typical technical problems. However, serious problems can occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call support specialists offer a convenient, quick, and economical way to augment your regular resources and to transfer useful information to improve your capability to resolve future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often depend on individual freelance consultants. While independent service people have smaller internal costs than big service firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your network is always available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such badly built systems require careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the stable foundation to handle critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options available for promoting business growth and improving productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support tools, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.