Immediate Remote Technical Support for Broomfield Colorado Computer Networks
For companies located in Broomfield Colorado, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to solve most network issues rapidly. Efficient support lowers immediate costs because solutions use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick fixes manage to end up as major bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-tested processes which allow the maximum level of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent's Technical Response Center can communicate with your company's environment without compromising network security.
Progent's sophisticated customer support database system maintains extensive histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help delivered to each Progent client by any engineer. This archive of anomalies and responses is organized as an easily searchable internal database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists are able to come up with the best resolutions in the least time.
Remote services provided by Progent to clients in Broomfield Colorado include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most difficult problems occurring in network design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value since their depth of expertise enables them to solve problems quickly. In common cases, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art on-line support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking products by offering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist you to identify and isolate breached servers and endpoints and protect undamaged assets from being compromised. If your Broomfield network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery experts can help your Broomfield business to restore a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of cybersecurity experts bring the broad range of skills necessary to reconstruct all critical components of a compromised system rapidly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and operational restoration experts.
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CISM and CISSP Certified System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection services to bolster the safety of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover quickly after a serious penetration. Security services available from Progent include: in depth data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert remote consulting services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Mac OS X
Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT management staff and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth reporting tools designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are on a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
Progent's Co-managed Help Desk Service offers a seamless extension of your in-house network support group. Client interaction with the Service Desk, provision of support services, problem escalation, ticket generation and tracking, performance metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your internal support organization, by Progent's team, or both. You have complete flexibility to expand or reduce your share of technical support work as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and education.
To learn more about ProSight Co-Managed Support, go to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting services include:
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Help Desk Call Center Support
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of experienced network professionals gives your clients in Broomfield Colorado instant communication with a dependable network service group with substantial experience offering phone support and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of business productivity, and Progent's target is to solve instead of just document IT problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online advanced engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Broomfield Colorado remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By exposing emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by multiple operating systems.
How Your Broomfield Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Broomfield Colorado, Progent's phone-based network support specialists are ready to provide effective and affordable system help the instant your organization needs it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Broomfield organization relies on a local freelance consultant or employs an in-house IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network crises or particularly complex integration problems.
Features of Progent's Online Computer Services for Broomfield Colorado
Progent's online support, remote repair, network security expertise, and network administration services give offices in Broomfield Colorado the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Broomfield Colorado and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone service and asks for no periodic retainer for support services delivered during regular working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for critical application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that align with the specific needs of your company.
- Sophisticated Remote Access Software
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly personal service call. Cutting-edge online connectivity software and expert engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose workers need immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.