Fast Online Technical Support for Broomfield Information Networks
Immediate Remote Technical Support for Broomfield NetworksFor companies in Broomfield or anywhere in the state of Colorado, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where fast fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-tested methodologies that permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to link to your network remotely without violating network security.

Progent's powerful service reporting system stores comprehensive histories for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent client by any Progent consultant. This database of anomalies and responses is organized as a conveniently retrievable internal database that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's online service experts can come up with optimal resolutions quickly.

Online services available from Progent to clients in Broomfield and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of veteran information technology experts offers your clients in Broomfield or anywhere in the state of Colorado immediate assistance from a reliable network service resource with extensive experience offering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a key enabler of company efficiency, and Progent's target is to fix and not merely report IT issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Broomfield, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your IT support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, system monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate multiple platforms.
How Your Broomfield Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Broomfield or throughout the state of Colorado, Progent's online computer support specialists can deliver professional and affordable IT support the moment your business needs it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Broomfield business relies on a local independent consultant or employs an in-house organization that can deal with typical network problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to address unexpected network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Broomfield
Progent's online technical help services allow your Broomfield organization to realize the benefits of timely, expert IT support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Broomfield or anywhere in Colorado, local computer support providers, whether made up of freelance consultants or a full-time IT staff, can deal with the majority of network issues. However, IT crises sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service experts offer an easy, fast, and affordable way to supplement your regular resources and to pass on useful information to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies often depend on individual freelance service providers. Although independent consultants carry smaller internal costs than larger service organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business grows, system downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your network is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an IT system created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, stability and scalability problems can hinder the success of the business. These poorly designed environments need proper assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure that can deliver the stable foundation to handle current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and improving productivity. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.