Immediate Remote Technical Support for Broomfield Colorado IT Networks
For companies located in Broomfield Colorado, Progent provides remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology required to solve most network problems quickly. Efficient support lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick repairs somehow end up as big invoices. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to link to your computer system without compromising corporate security.
Progent's sophisticated service reporting system includes comprehensive records for all support that Progent's customers have been provided. Progent's team service personnel have access to the records of support provided to each Progent customer by any engineer. This database of anomalies and resolutions is organized as a quickly accessible internal knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority response from vendors' internal product engineers so Progent's online service experts can arrive at the most efficient solutions in the least time.
Online technical services available from Progent to companies in Broomfield Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad variety of platform support including Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs know how to handle even the most stubborn issues associated with network infrastructure planning, deployment, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value because their broad experience enables them to solve problems rapidly. In many instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network via sophisticated remote troubleshooting technology to perform fast, secure, and affordable analysis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure products by offering services such as:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly following a damaging penetration. Security support services available from Progent cover thorough network security and compliance analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert online support services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a wide array of computer technologies including network architecture, email systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of important files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting utilities created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Broomfield Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of seasoned network professionals gives your clients in Broomfield Colorado fast communication with an efficient network service resource with years of background providing phone support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's aim is to resolve rather than merely record IT problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced engineering expertise and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Broomfield Colorado online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting emerging trouble spots before they evolve into downtime, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Broomfield Colorado, Progent's online computer support specialists are ready to provide professional and affordable IT help whenever your business needs it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Broomfield organization deals with a regular independent support technician or maintains an in-house IT staff that know how to handle common network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to resolve sudden network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Companies in Broomfield Colorado
Progent's remote support services enable your Broomfield company to have the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
With most companies in Broomfield Colorado, nearby network service resources, whether made up of freelance consultants or an internal maintenance staff, can deal with the majority of technical problems. However, serious problems may occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service experts provide a convenient, fast, and economical way to augment your regular resources and to convey valuable knowledge to improve your capability to deal with downstream issues in-house.
- Less Reliance on Individual Consultants
For IT support, smaller companies commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than larger service firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of backup help may force your company to go without assistance during an IT crisis. As your business grows, network downtime and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your network is always up and running.
- Create a Scalable Basis for Smooth Expansion
Companies often start with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need guidance and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a network consultant who is trying to resell a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a wide range of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit minor problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.