Fast Remote Support for Broomfield Colorado Information Networks
Urgent Online Technical Support for Broomfield SystemsFor businesses in Broomfield Colorado, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced tools required to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast fixes manage to end up as major bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent's Technical Response Center can communicate with your system without compromising system security.

Progent's sophisticated technical support reporting application keeps comprehensive histories of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support provided to every Progent client by any consultant. This history of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote service experts are able to find optimal resolutions quickly.

Remote technical services offered by Progent to businesses in Broomfield Colorado include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting tools created to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, images, and virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk provides a smooth supplement to your internal support resources. Client interaction with the Service Desk, delivery of technical assistance, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are resolved by your corporate support group, by Progent, or both. Your business has complete flexibility to extend or reduce your part of technical support activity as circumstances demand. Progent provides startup deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and education. For details about ProSight Shared Support, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or revamping your existing one, evaluating or modifying Call Center software to handle the special requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants gives your workers in Broomfield Colorado quick assistance from a large technical support resource with extensive background providing telephone-based help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's goal is to resolve and not simply record network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Broomfield Colorado remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM for your environment so your IT support is proactive and automated. By detecting potential issues before they cause crashes, proactive monitoring can minimize stressful and costly service failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple operating systems.
How Your Broomfield Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Broomfield Colorado, Progent's phone-based computer support specialists can provide expert and economical system support whenever your organization needs it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Broomfield office has a local freelance consultant or maintains a full time IT staff that know how to deal with common network problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to address unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Broomfield Colorado
Progent's online IT consulting services enable your Broomfield company to experience the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Broomfield Colorado, nearby network support providers, whether consisting of independent consultants or an internal IT staff, can solve the majority of network issues. On the other hand, IT crises can spring up when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service professionals provide an easy, fast, and affordable way to supplement your local help and to transfer useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance service providers. Although independent service people carry smaller internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback help may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, band-aid repairs often get piled onto a weak foundation. When a network grows, stability and scalability issues can impede the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies need advice and technical education to negotiate an ever more complex array of technology options capable of accelerating business growth and improving productivity. Businesses do not need a computer consultant who is trying to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not just world-class IT skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are billed only for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and control of wireless access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, improving wireless uptime with fast failover, and strengthening security by detecting threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally managed Internet gateway that delivers a single-server solution for an array of security functions such as an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can help your company to plan and execute pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to migrate economically to Forefront Threat Management Gateway from any version of ISA Server.

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    Progent's Check Point Software consultants can help you choose and configure Check Point Firewall utilities and appliances powered by Check Point Software's security platform to offer an affordable and efficient security defense for your corporate network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a single stop for on-going technical support, maintenance, education, and design expertise.

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    Progent's Microsoft-certified consultants can deliver affordable online and onsite help to implement your upgrade to Exchange 2010, generate extensive documentation of your new email system, educate your network support team and end users to get them ramped up rapidly on Exchange 2010, and offer continuing administrative services and engineering help. Progent's consultants can also assist you to upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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    Small to mid-sized businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft Premier IT support professionals. With Progent's affordably priced network service programs, small businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide small company information systems world-class reliability, security, and productivity.

  • Engineers Progent Security Experts in the News Progent Cybersecurity Experts in the News Specialist
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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the top customer satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and dedication required to earn the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your business more complete solutions for your information network.

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    Progent's Microsoft-certified Windows 2000 Server consultants offer computer help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows Server 2000 integration, update, and troubleshooting services include system design, installation, documentation, on-site and off-site technical support, Help Desk outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.

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    Progent's Microsoft-certified experts offer small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server provides a central location for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with other people. It enables quicker and better decisions, more efficient access across groups and more economical business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge accessible inside and outside a business network. Windows SharePoint Services join workers, clients, teams and projects with the information they've developed in a way that makes data convenient to find, download and apply.

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    Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, develop test systems and rollout plans, install Windows Server 2008 with your network infrastructure and workload, educate your IT personnel how to run new management tools, and deliver continuing consulting and technical support via affordable alternatives such as Contact Center service and online technical assistance.

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    Fortinet 90 Series Firewalls Consulting

    Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to integrate your Fortinet FortiGate security appliances to safeguard your IT assets at the network perimeter, within the data center, at branch locations, and at the cloud edge.

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    Windows Server 2008 is an important advance in making information systems more protected and available, simpler to virtualize and manage, higher performing, and able to offer a better platform for web hosting and development. Progent can help your business get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering consulting, troubleshooting, training, staffing, network monitoring, and security expertise.

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  • Outlook Mac Outsourcing IT Consultants Microsoft Exchange and Entourage
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    Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to verify that it supports all of the key 32-bit programs which you want to keep plus the latest 64-bit versions of software you wish to install.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools from SentinelOne to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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    Progent can help your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize physical resources along with one or more cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing and service organizations to simplify complex supply chains and improve the efficiency of critical business processes in order to bring products to market quickly and adhere to customer commitments consistently. Progent offers the skills of an ERP consultant with more than two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite services that can range from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, training, and database administration.

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    IT Consultants Microsoft System Center Operations Manager

    Progent provides a variety of network service packages for small companies. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of Microsoft Operations Manager 2007, a state-of-the-art server and IT support software platform that tracks the reliability, performance, and safety of your network and identifies potential troubles before they can disrupt your system. With Progent's economically priced network service packages, small businesses can select a simple co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution.

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    Progent's Cisco-certified wireless networking experts can help organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet wireless access point environments to achieve the throughput, range, capacity, expandability, security compliance and manageability needed for seamless access between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and on-premises support for end-of-life and new-generation 802.11ac Aironet APs and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.

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    Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

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    Progent's Microsoft consultants offer advanced expertise in implementing, managing and troubleshooting any edition of Project Server and can provide a broad range of cost-effective remote consulting services following proven best practices to assist organizations of all sizes to get all the benefits of this powerful platform. Services available from Progent include system design, software configuration and upgrades, setting up secure collaboration among onsite and offsite users, network infrastructure optimization, and customized webinar training.

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    System Center Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings control, inventories network assets, guards against company data leakage, provides network health monitoring, enables secure self service, and delivers a single point of control for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud specialists can assist you with any aspect of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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    Progent's CCIE-certified networking consultants can help your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Cisco's security and remote connection products for small companies represent a comprehensive range of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit most closely with your company goals.

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    Progent provides several essential types of Help Desk support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your customers convenient access to a reliable support resource with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive reputation as a key contributor to business performance. Progent's target is to resolve and not merely report problems.

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    SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast creation of a new generation of high-end applications that can provide your business a significant competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent's Wireless Consulting Services provide a fast, economical way for businesses of any size to integrate, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Solaris family support services offer small businesses and developers assistance with administering and supporting Sun Solaris environments that coexist with Microsoft-based networks. Progent offers your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of expertise provides you with an easy single consulting firm to help you create and manage a protected and robust mixed-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Altaro VM Backup from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite consulting services to assist you to plan, install, optimize and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in a solution that gives the highest level of dependability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management services are built on mature virtualization architectures that allow small and midsize businesses with mixed- platform IT systems to save significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to create and maintain hybrid networks that transparently combine on-premises and cloud resources.

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    Progent can assist small and mid-size companies to set up security defense systems and deliver response services needed to support teleworkers.

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