Immediate Online Support for Broomfield Colorado Networks
For companies in Broomfield Colorado, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which allow the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your computer system remotely without breaching network security.
Progent's powerful service reporting application maintains extensive documentation of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of assistance rendered to every Progent client by every engineer. This archive of issues and resolutions is structured as a readily accessible internal knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.
Online support offered by Progent to clients in Broomfield Colorado include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can resolve even the most challenging issues surrounding network planning, installation, administration, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value since their depth of expertise enables them to find solutions for problems quickly. In typical instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated remote troubleshooting technology to provide efficient, safe, and economical analysis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs offer help for all of Cisco's industry-leading selection of connectivity appliances by offering services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recover quickly after a serious penetration. Security services available from Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent can provide expert remote consulting services to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad range of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's group-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran network experts offers your customers in Broomfield Colorado quick access to a dependable network service group with substantial background delivering telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's target is to solve instead of just record IT problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team provides remote advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Broomfield Colorado online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By spotting emerging trouble spots before they expand into network outages, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Broomfield Colorado, Progent's phone-based computer support specialists are ready to provide effective and economical system help whenever your company requires it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Broomfield company works with a regular independent consultant or maintains an in-house organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the expertise to solve sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Network Support for Broomfield Colorado
Progent's online support, remote repair, network security consulting, and network management services give businesses in Broomfield Colorado unparalleled leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Broomfield Colorado and is also ideal for networks in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and asks for no periodic subscription fee for services provided during normal business hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the special needs of your company.
- State of the Art Online Connectivity Software
Secure online access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand a costly onsite visit. Cutting-edge remote connectivity software and expert engineers together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every consultant to each client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.