Immediate Online Support for Broomfield Networks
For businesses in Broomfield or anywhere in the state of Colorado, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology required to solve most information system issues quickly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for online consulting and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your network without breaching corporate security.
Progent's advanced customer support database system maintains extensive histories describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the records of support delivered to each Progent customer by every consultant. This archive of anomalies and fixes is organized as an easily retrievable support database that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the best solutions quickly.
Online services offered by Progent to companies in Broomfield and anywhere in the state of Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most challenging challenges occurring in network infrastructure planning, integration, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program patches. CCIEs provide excellent value since their deep expertise allows them to resolve problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure appliances by offering consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against attacks or assist your company to recuperate rapidly after a serious penetration. Security support services available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a broad spectrum of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Broomfield Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran network professionals gives your workers in Broomfield or anywhere in the state of Colorado rapid contact with an effective technical support resource with substantial experience providing phone help and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a solid driver of business performance, and Progent's intent is to fix and not just document network issues.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Broomfield, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT support is proactive and automated. By anticipating possible problems before they grow into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Broomfield or throughout the state of Colorado, Progent's online network support specialists can deliver expert and cost-effective system help the instant your business has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Broomfield business has a local freelance consultant or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix sudden network crises or especially complex integration projects.
Details of Progent's Remote Computer Services for Broomfield
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Broomfield or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Broomfield and is also ideal for networks in more remote areas of Colorado that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online service and asks for no monthly subscription fee for services delivered during normal working hours. This saves you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that match the unique requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to see exactly what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly personal service call. Effective online connectivity software and experienced technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the forefront of network support, executing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class IT help, but also a consultant with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.