Fast Online Technical Support for Broomfield Colorado Computer Systems
For companies in Broomfield Colorado, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. This reduces immediate expenses because service calls require minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.
Progent's powerful customer support reporting application stores thorough records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to each customer by every consultant. This database of anomalies and solutions is organized as a conveniently exploitable support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can come up with the most efficient resolutions quickly.
Online technical support services offered by Progent to companies in Broomfield Colorado include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide variety of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and certifies a consultant's technical skills at the master level. CCIEs can handle even the most challenging challenges encountered in network planning, deployment, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent value since their broad expertise permits them to solve problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your network via advanced on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs planning and integration services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly after a damaging breach. Security consulting services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration with on-prem Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad array of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's leading corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is ProgentÔŅĹs server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youÔŅĹre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
How Your Broomfield Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or improving your established one, selecting or enhancing Help Desk Call Center software products to handle the special requirements of your corporation, or adding temporary online staff to supplement your internal Help Desk group during demanding events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Broomfield Colorado fast contact with a large technical support group with substantial background offering phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a solid contributor to business success, and Progent's goal is to fix rather than merely record IT problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group offers remote professional engineering support and education in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Broomfield Colorado remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support multiple platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Broomfield Colorado, Progent's phone-based network support engineers are ready to provide professional and economical system help the moment your organization requires it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Broomfield organization relies on a local independent consultant or maintains an in-house organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to handle sudden network crises or particularly complicated integration problems.
Details of Progent's Online Network Services for Broomfield Colorado
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services give companies in Broomfield Colorado the greatest leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Broomfield Colorado and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone help and requires no monthly retainer for services provided during normal business hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include system integration, MS Exchange consulting, system security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for specific business applications. Help available from the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that fit the specific needs of your company.
- State of the Art Remote Access Software
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly personal visit. Effective online connectivity tools and experienced engineers combine to allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of IT support, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.