Fast Online Troubleshooting for Broomfield Colorado Information Networks
Immediate Online Support for Broomfield NetworksFor companies in Broomfield Colorado, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is especially important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that allow the maximum degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without compromising network security.

Progent's sophisticated service reporting system includes extensive records of the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to each Progent customer by every consultant. This history of problems and resolutions is structured as a conveniently exploitable proprietary database that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive support databases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Remote technical support services available from Progent to companies in Broomfield Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and fast restoration of vital files, applications, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting utilities created to work with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts provides your workers in Broomfield Colorado immediate communication with an effective support group with substantial experience delivering telephone-based support and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's intent is to resolve instead of simply record technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Broomfield Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your environment so that your network support is proactive and automated. By spotting looming issues before they grow into network outages, remote monitoring can ward off disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple OS platforms.
How Your Broomfield Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Broomfield Colorado, Progent's online network support engineers are ready to provide professional and affordable IT help the instant your business needs it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Broomfield office has a regular independent consultant or employs a full time IT staff that can handle common computer issues, Progent's Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Broomfield Colorado
Progent's online technical help services enable your Broomfield company to enjoy the advantages of timely, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local support resources
    For most companies in Broomfield Colorado, nearby computer service resources, whether represented by freelance consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles may strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to supplement your regular resources and to convey valuable knowledge to increase your capability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance service providers. While independent service people have less overhead than larger consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of backup help may force your company to go without help during an IT crisis. As your company expands, network downtime and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses typically begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed systems require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a network architecture that can provide the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and improving productivity. These companies do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent's Cisco Meraki wireless AP consultants offer remote and onsite support to help businesses of any size to design, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including switches, routers and firewalls to build a seamless ecosystem that delivers the same connectivity, performance, security, manageability and availability for wired and Wi-Fi users irrespective of their mobility or device.

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    Cisco Unified Communications Manager (CUCM), formerly named CallManager, functions as the foundation of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express (CME) provide a borderless IP-PBX by integrating with unified messaging applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants offer effective and budget-friendly online and onsite support to assist organizations of any size to build and maintain CUCM environments by providing Unified Communications Manager configuration and technical support services that add maximum business value. Progent can assist with any facet of Unified CM setup and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, capacity planning, and integration with Exchange Server.

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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that includes machine learning technology and advanced services to deliver cutting-edge endpoint detection and response.

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    Progent offers technical services for mid-size companies with 100 to 250 network clients. The medium size company or office has typically been an overlooked part of the market for IT support services. The overhead and support delivery models of large outside support organizations make them excessively expensive for the ordinary small company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online support, virtual network technology and 24x7 server monitoring, dramatically lowers the IT maintenance expenses of a small-medium business while offering the mid-size company with enterprise-level service from professional, world-class experts with background in a wide array of midsized business network solutions. If your medium size organization or small business is searching for the quality of network help needed by a mid-size organization without paying enterprise costs, you need Progent.

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    Cisco's Meraki family of switches are intended for sites that go from branch offices to campuses. Progent's Cisco-certified consultants offer affordable remote consulting to help you to design and deploy a productive network solution that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain compliance, develop and test a disaster preparedness strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking solution.

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    Progent's ProSight Virtual Hosting service offers proven virtual server architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small businesses with a comprehensive information technology outsourcing solution that improves network dependability and protection, eliminates management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have each of its software platforms and key business application servers hosted in a safe and fault tolerant facility on a high-performance, non-stop virtual server set up and supported by Progent's computer support experts.

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    Progent's ProSight family of managed services are geared to offer organizations who maintain minimal in-house IT support teams with affordable access to enterprise-class management tools and technical expertise. Benefits of the ProSight catalog of managed IT services include fixed IT maintenance expenses, smart automation of common administrative processes, continual adoption of the latest technology, graceful transition from older systems to current solutions, improved fit between information technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business rather than fast-evolving computer technology.

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    Progent's National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service professionals offer phone support and online direct network connection to troubleshoot and resolve technical problems quickly and economically. The scope of technical expertise available from Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to qualified specialists as required.

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    Progent's seasoned team of network consultants and application specialists have years of experience delivering remote and on-premises support for organizations of any size who want to integrate Android phones and tablets into their information systems so that users can work together from virtually anywhere. Progent has the range of skills to solve network problems that involve multiple vendors and that represent a combination of legacy and up-to-date technology. Progent offers affordable remote expertise to assist you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to help you to resolve especially challenging IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and offers support for operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training to show you how to manage and operate Android phones to maximize their business value.

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    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both IP-based and PSTN telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to help you to maintain and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.

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    Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to deploy, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, uptime, mobile computing support, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises support to assist businesses of any size to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800

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    Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 offered by Progent include Return on Investment analysis, project management, compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated provisioning and management, network infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and end users, and ongoing Call Center support services.

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    Progent's certified cybersecurity experts can conduct security audits of enterprise-wide security to validate your company's cybersecurity profile compliance with important industry cybersecurity standards. Progent offers ongoing managed services for security monitoring and response, on-demand company-wide security reviews, and focused security assessments for critical areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's certified security experts can also carry out extensive information security assessments to evaluate your company's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and on budget.

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    Progent provides organizations of any size expert support for Intrusion Protection products and IPsec VPN solutions from major firewall and Virtual Private Network security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to design a detailed security strategy and select appropriate products from a variety of vendors to achieve your security goals while staying within your spending restraints.

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