Immediate Online Support for Broomfield Colorado IT Networks
For organizations located in Broomfield Colorado, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve most information system problems quickly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for online support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you owe only for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where quick fixes somehow turn into big tabs. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to link to your system without compromising network security.
Progent's proven service database application includes extensive histories of all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support rendered to every Progent client by every consultant. This database of issues and repairs is stored as an easily retrievable support knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' in-house support staff so Progent's online consulting experts are able to determine optimal solutions promptly.
Remote support offered by Progent to businesses in Broomfield Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and validates a consultant's network technology skills at the expert level. CCIEs know how to deal with even the most challenging problems associated with network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness because their deep experience allows them to fix problems rapidly. In many instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of state-of-the-art remote troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of networking appliances by providing services such as:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide range of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the particular needs of your business, or adding occasional online personnel to work with your in-house Help Desk group to handle high-demand scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals gives your workers in Broomfield Colorado quick communication with a dependable support group with extensive background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a major contributor to company efficiency, and Progent's intent is to solve rather than just annotate network issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and training services, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Broomfield Colorado remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your IT maintenance is proactive and automated. By detecting looming issues before they evolve into network outages, system monitoring can ward off stressful and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a combination of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Broomfield Colorado, Progent's online network support specialists are ready to provide professional and economical IT help the instant your company requires it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Broomfield company has a local independent support technician or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Broomfield Colorado
Progent's online support, remote repair, system security expertise, and system administration services give companies in Broomfield Colorado the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your office world class network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Broomfield Colorado and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and imposes no ongoing retainer for support services provided during normal working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that might otherwise demand a costly personal service call. Cutting-edge remote connectivity tools and experienced technicians together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and automated network analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.