Immediate Remote Help for Broomfield Colorado Networks
For organizations in Broomfield Colorado, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you pay only for the support that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where fast solutions manage to end up as substantial bills. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven processes which allow the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to access your company's environment without breaching network security.
Progent's proven customer support database application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of support provided to every Progent client by every consultant. This history of anomalies and fixes is organized as a conveniently retrievable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists are able to determine the best solutions promptly.
Remote technical services provided by Progent to customers in Broomfield Colorado include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Windows 11 planning and upgrade assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most complex challenges associated with network infrastructure planning, installation, management, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs are an exceptional value because their depth of experience enables them to solve problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network using state-of-the-art on-line support tools in order to perform quick, secure, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in Denver Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity products. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can bolster the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help your company to clean up quickly following a serious penetration. Security consulting services available from Progent include: comprehensive information security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 integration solutions with on-prem Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad range of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance resolving problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and rapid restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured online account and enter your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Broomfield Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology consultants gives your workers in Broomfield Colorado quick communication with a large network service group with years of background delivering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of company performance, and Progent's target is to solve and not simply annotate technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Broomfield Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to accommodate your business so that your network support is proactive and automated. By uncovering looming problems before they grow into downtime, automated monitoring can ward off stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of operating systems.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Broomfield Colorado, Progent's online computer support engineers are ready to provide professional and cost-effective IT help the instant your organization needs it. More than 20 years of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Broomfield company deals with a local independent support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Broomfield Colorado
Progent's online help, remote repair, network security consulting, and system management services offer offices in Broomfield Colorado the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Broomfield Colorado and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum charge for phone service and asks for no monthly subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support for critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service one-stop resource for network generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that address the unique needs of your business.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast solutions to problems that could otherwise demand an expensive personal visit. Cutting-edge remote connectivity software and experienced technicians together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for Maximum System Availability
For offices with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.