Fast Online Troubleshooting for Broomfield Computer Systems
For organizations located in Broomfield or anywhere in Colorado, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and have access to the advanced tools required to solve the majority of network problems rapidly. This lowers direct expenses since service calls require minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support experience is especially helpful in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast repairs somehow turn into major bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which promote the highest level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your company's environment without compromising system security.
Progent's powerful customer support database application keeps detailed histories of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance delivered to every customer by every Progent consultant. This archive of problems and repairs is stored as a quickly searchable proprietary database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote service experts are able to find the most efficient solutions quickly.
Remote support services available from Progent to businesses in Broomfield and anywhere in the state of Colorado include:
Certified Windows Support
Progent's Microsoft-premier online support experts offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help your company to install, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues occurring in network design, installation, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an excellent value since their depth of expertise enables them to find solutions for problems quickly. In many instances, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your network via advanced on-line support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Denver Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Denver Metro Area.
Progent locations in the Denver Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your company to recover quickly after a damaging penetration. Security services available from Progent include: comprehensive information security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; building secure techniques for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a broad array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server economization and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Broomfield Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or revamping your current organization, identifying or modifying Help Desk software to handle the unique requirements of your business, or adding occasional phone support personnel to supplement your existing Help Desk resources to deal with demanding events like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts offers your clients in Broomfield or anywhere in the state of Colorado instant access to an efficient support group with substantial background delivering telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a key contributor to company efficiency, and Progent's goal is to solve rather than merely track technical problems.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Broomfield, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive and automated. By spotting looming issues before they grow into network outages, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks based on a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Broomfield or anywhere in the state of Colorado, Progent's online network support engineers can provide expert and affordable system support whenever your company needs it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Broomfield business works with a regular independent consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Services for Broomfield
Progent's online help, remote repair, system security consulting, and system administration services give companies in Broomfield or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Broomfield and is also ideal for networks in more remote regions of Colorado that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone help and requires no monthly retainer for services provided during regular business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized professionals who have experience in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that address the unique needs of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive onsite service call. Sophisticated remote access tools and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose workers require immediate access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.