Brownsville, TX Online Support from Certified Computer Troubleshooting Professionals
Progent's network support services can provide your Brownsville, TX business budget-friendly and reliable support from Microsoft and Cisco certified technical engineers. By providing IT support help when you need it, providing advanced knowledge for line-of-business applications, offering unique services such as 24x7 server monitoring, and charging only for support you use, Progent gives your Brownsville, Texas business an affordable alternative for optimizing the productivity of small-scale office information systems. Whether you maintain a local system, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to create and support a reliable and secure information system and to benefit from quick availability of the experienced support typically restricted to businesses who can set up a large in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to design and implement a sensible cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Brownsville, Texas
Progent offers the support of accredited consultants for all aspects of network technology found in small and midsize companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives for Brownsville, Texas Businesses
Progent has a selection of alternatives for providing small companies with cost-effective computer services for technical support, consulting, and network management. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, reliable follow-up, and tight expense control for a range of IT service delivery options that include online repairs, in-person support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote computer support services.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: onsite service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test platform, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, customization and training for small business software including financials, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and massive system migrations, extended initiatives such as customizing a legacy ERP platform to a modern MS Dynamics 365 solution, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like data restoration and malware removal.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure needed to support work-from-home employees. Areas of network infrastructure for which Progent's experts offer assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless network design and implementation, and reliable Internet connectivity. For information about Progent's infrastructure consulting services for an at-home workforce, go to network infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top degree of availability and expandability but that is also easy for customers to migrate to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for network data security and reporting.

The scope and depth of Progent's engineering staff offer a unique set of advantages to customers wishing to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of network support, executing a wide variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for solving actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for fast fixes. Another benefit of by-the-minute invoicing is that your company are not tempted to allow less critical problems to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by every consultant to each client. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Small companies who work with independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Brownsville, Texas business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity.

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    Progent's high availability interoffice connectivity and 24x7 network connection consultants can help small businesses achieve fault tolerant Interoffice connectivity by means of redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical 24x7 interoffice networking.

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    Progent's IT outsourcing services provide affordable computer consulting for small companies. Whether it includes designing system architecture, creating an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting IT service budgets to grow in a more moderate and controlled manner than is possible by assembling a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available network foundation for your critical business software based on Windows.

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    System Center Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, performs health reporting, enables secure end-user self service, and delivers a common point of control for administering multi-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any facet of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.

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    Progent's Cisco-certified wireless technology consulting experts can assist you to deploy, administer, and debug Cisco Small Business 100/300/500 Wi-Fi APs.

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    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware.

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    Progent's Cisco-certified wireless networking consultants can help organizations of any size to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to achieve the throughput, coverage, capacity, expandability, security and ease of management required for transparent access between Wi-Fi and wired networks. Progent offers efficient online and on-premises consulting services for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.

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    Progent's consultants can help your company to assess the value of Lync Server 2010 for your environment and can assist you to design and execute a rollout of Microsoft Lync Server that consolidates the management of IM and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent can in addition help you to perform a smooth upgrade to Lync Server from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how you can run Lync Server 2010 to improve the collaborative functions of Microsoft Office programs, and provide online seminars and continuing technical support for Microsoft Lync and other Microsoft technologies.

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    Progent can provide the support of BlackBerry-premier consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry technology economically and successfully, eliminating the need for an internal BlackBerry expert and reducing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-expert experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security professionals. This breadth of expertise, in conjunction with Progent's proven remote service delivery model, offers small businesses an efficient option for incorporating BlackBerry devices and software seamlessly into their IT system.

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    Progent's IT outsourcing services offer economical network support for small organizations. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or creating a web-based business solution, outsourcing your network engineering services can contain costs and minimize uncertainties, permitting IT service expenses to grow in a more moderate and controlled fashion than is possible by assembling a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust network foundation for your vital business software powered by Windows.

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    Progent's wireless site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network customized for your environment, providing your business a WLAN that has the reception, speed, capacity, Quality of Service, security, and roaming capability your business needs. Wireless survey services from Progent include online predictive modeling for planning a Wi-Fi LAN and onsite survey services for validating, tuning, and troubleshooting a functioning Wi-Fi LAN.

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    Progent's certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.

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    VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.

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    The experience of Progent's certified Windows Server consulting team, with an average of more than 10 years of work in Microsoft integration, ensures you success in identifying the version and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, deploying, administering and supporting sophisticated IT applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.

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    Cisco Unified Communications Manager (Unified CM), originally branded CallManager, operates as the core of Cisco's communications and collaboration platform. CUCM and Unified CM Express (CME) offer a borderless IP-PBX by integrating closely with applications like Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and affordable online and onsite support to assist organizations of any size to build and maintain Unified CM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum business value. Progent can assist with any facet of CUCM setup and debugging in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating UCS server clustering solutions for survivability, performance tuning, and integration with Microsoft Exchange Server.

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