Low-cost Computer Help from Microsoft certified Experts for Companies in Brownsville, TX
By offering world-class know-how whenever you require it, providing specialized expertise for critical business applications, providing high-value services like virtual data center hosting, billing only for services delivered, and charging no sign-up or retainer fees for standard services, Progent allows your company to increase the competitive value of your information network and cut service expenses. Progent understands that information system protection, reliability, and efficiency are just as critical to small companies as to major enterprises but that small organizations don't have the leverage to spend heavily in information technology and internal service staffs. Progent's basic value proposition is that no network consulting organization can match Progent's ability to deliver the network support your company requires whenever you need it and at prices you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT support personnel. This can cut costs and help meet schedules for big projects like application design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your company to plan and implement your cloud computing strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Companies in Brownsville, Texas
Progent's national group of certified consultants offers assistance for virtually all facets of network systems found in organizations of all sizes. Technologies supported by Progent in and around Brownsville include:
Service Delivery Alternatives for Brownsville, Texas Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for providing computer support services is based on the Help Desk structure common to larger IT organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive service documentation, reliable follow-up, and tight expense control across a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's network consultants makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more information about Progent's remote computer support services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to give small companies the best of both worlds: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how and why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network design, virtual server strategies, plus configuration, programming and training for small business applications including financials, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, extended projects such as business information software programming and customization, database application development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of availability, security, and performance than is feasible with the class of on-site data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest level of availability and expandability but that is also convenient for clients to migrate to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps control of the software in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Brownsville, Texas Businesses
Progent's size, depth of information technology expertise, and experience with corporate IT support allow small companies to avoid the pitfalls associated with over reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network support, smaller businesses often rely heavily on independent engineers. Though freelance support engineers have lower overhead than larger IT service organizations and can typically charge nominally smaller rates, individuals are often too busy to respond rapidly to urgent network problems. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to wait for help during an emergency. The more your company grows, network unavailability or problems with critical applications get more expensive. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting group to depend on for advice forces them to train on the job while your company winds up with the bill for their ongoing training.
- Have Access to Certified Professionals in Advanced Information Technology Solutions
Many smaller support firms or freelance engineers who concentrate on small business IT support are capable of providing routine solutions but lack the background to work cost-effectively with complicated network environments that have a variety of operating systems, numerous sites, Voice over IP implementations, mobile clients, interconnected financial and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your company because enterprise environments are characteristically complicated, integration problems demand in-depth knowledge in many technical areas, and achieving a high degree of robustness, availability, and security calls for enterprise-tested processes.
- Create a Solid Foundation for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid fixes often get tossed onto of a tenuous foundation. As a company grows, reliability and expandability issues can undermine the success of the business. These networks need proper evaluation, intelligent business planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet critical business needs and support future growth.
- Work with Solution Providers, Not Product Vendors
Smaller companies need direction and insight to navigate through an ever more complex array of IT options offered for accelerating growth and enhancing efficiency. They do not need an IT consultant or service firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services only. This permits Progent to match consulting support services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the true requirements of a small business.
Get in Touch with Progent
In case your Brownsville, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).