Brownsville, TX Remote Help from Certified Computer Troubleshooting Professionals
Progent's computer tech support services can provide your Brownsville, TX company cost-effective and reliable support from enterprise-class IT engineers. By providing network support help when you need it, offering advanced knowledge for line-of-business applications, delivering unique support such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Brownsville, Texas business an economical solution for optimizing the productivity of small-scale office networks. Whether you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to create and maintain a reliable and safe IT system and to benefit from quick availability of the seasoned consulting ordinarily restricted to businesses who are able to afford a large in-house IT organization.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT service staff. Co-sourcing can cut costs and help meet schedules for big projects like software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to help your business to design and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Brownsville, Texas Businesses
A Microsoft-certified Partner IT service firm with a large group of Cisco CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides urgent troubleshooting and affordable remote consulting to Brownsville, TX small businesses for a wide range of information technologies including:
Service Delivery Options Available for Brownsville, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Mechanism ensures fast response, thorough activity records, reliable follow-up, and strict expense control for an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the cost or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more details about Progent's online network troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, high availability it system design, server virtualization strategies, plus configuration, customization and support for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and major software upgrades, longer term initiatives like business reporting application programming and customization, relational database software programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and SQL Server to provide small businesses with higher levels of dependability, protection, and recoverability than is possible with the type of in-house data center that is achievable for most small companies. Since Progent uses the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can save you the cost of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Brownsville, Texas Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support allow small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance engineers.
Working with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, small companies often depend heavily on freelance consultants. Although individual service providers carry lower expenses than more substantial IT service organizations and can typically bill nominally smaller fees, individuals are sometimes unable to react quickly to critical problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your company grows, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when independent engineers encounter unfamiliar problems, the lack of a big consulting group to fall back on for help forces them to learn with the meter running while your organization winds up footing the costs for their ongoing training.
- Gain Access to Experts in Complex Information Technology Solutions
Many smaller service organizations or freelance consultants focused on small business network consulting may excel at providing routine fixes but don't have the seasoning to deal efficiently with complex IT infrastructures with mixed platforms, multiple offices, VoIP implementations, mobile workers, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can benefit your company because big-company networks are characteristically complex, support issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-tested best practices.
- Create a Firm Foundation for Seamless Growth
Small companies typically start with an IT system implemented on a tight budget. Without a proper basis, a sequence of band-aid fixes often get tossed on top of a weak structure. As a business evolves, stability and scalability issues can undermine the success of the business. These environments need proper assessment, smart business planning, and broad-based experience to upgrade to a network environment that will provide the reliable basis to handle current business needs and ease future growth.
- Work with Solution Consultants, Not Product Vendors
Smaller companies require direction and education to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and improving efficiency. Businesses do not need an IT engineer or service firm that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a customer.
Get in Touch with Progent
If your Brownsville, Texas company wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).