Low-cost Network Tech Support from Microsoft and Cisco certified Experts for Companies in Brownsville, TX
By offering world-class support when you need it, providing specialized knowledge for critical applications, providing innovative services such as virtual server hosting, billing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your information network and reduce service expenses. Progent recognizes that network security, dependability, and performance are just as important to small companies as to major corporations but that smaller organizations don't have the economy of scale to invest aggressively in computer networks and internal support staffs. Progent's basic value proposition is that no IT support firm can equal Progent's capability to provide the network support expertise your company needs when you need it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for big projects such as application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Brownsville, Texas Office Networks
A Microsoft-certified Partner computer support company that maintains a large group of Cisco Certified CCIE network infrastructure experts and Apple accredited engineers, Progent offers emergency assistance and affordable remote consulting to Brownsville, TX small businesses for a broad array of computer technologies including:

Support Delivery Options Available for Brownsville, Texas Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict expense monitoring across a range of network service delivery options that include remote repairs, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's network consultants allows them to handle the majority of network problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite service technicians when you need them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, non-stop network engineering, virtualization solutions, plus integration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including office moves and major software upgrades, longer term initiatives like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and medium-size businesses to design, set up and debug the infrastructure required for offsite workers. Areas of network infrastructure for which Progent's consultants can provide guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, wireless LAN design and deployment, and reliable Internet connections. To learn about Progent's network infrastructure consulting services for at-home workers, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can support the multi- platform and non- standardized environments typical of smaller companies, and retains control of the software in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with complex security projects like SIEM solutions to help companies meet industry standards and statutory requirements for IT information protection and reporting.

The breadth and depth of Progent's engineering team bring a powerful set of benefits to customers wishing to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, in the trenches of IT service, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for resolving actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size bills for quick fixes. Another benefit of by-the-minute invoicing is that your company are not tempted to allow less critical problems to stay unaddressed until they grow into major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports given by each staff member to every client. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Brownsville, Texas business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent provides customers access to engineers who have earned some of the computer industry's most prized credentials. Progent thinks that clients have the right to know that their IT service professionals have accredited training as well as broad real-world field experience so that Progent's customers can engage Progent's service with trust. Often, vendor credentials like the CCIE confers priority for significantly superior vendor support than is offered to non-certified consultants, allowing Progent to deliver customers a higher class of IT support. In other cases, major certifications such as CISA or ISSAP for network security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the assistance of accredited industry professionals.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Wireless Access Point experts can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    SCCM Software Inventory Support and Setup

    Configuration Manager automates software deployment and updating, streamlines compliance settings control, keeps track of network resources, guards against corporate data leakage, provides network health monitoring, allows safe end-user self service, and delivers a single control mechanism for managing multi-OS ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can assist your organization with any aspect of designing, implementing, using and repairing a SCCM deployment for on-premises, cloud, or hybrid networks.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, creating efficient migration methodologies, assessing and optimizing performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training systems for new technologies. For Progent customers who lack sufficient internal resources to configure proper pilot systems, the lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.

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  • Mac Support Outsourcing
    Online Support macOS and OS X

    Progent's experts can provide Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and email expertise, security services, and one-on-one training. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For computer environments built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and maintaining a network environment that is available, safe, fast and aligned with your organization's business goals.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's certified engineers provide computer help and network consulting expertise for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting services for Microsoft Exchange Server include system design, deployment, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.

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    Blackberry Engineer

    Progent's professionals offer expertise in multiple technologies related to mobile connectivity such as system infrastructure, Activesync, wireless protection, wireless email, Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified consultants can save your organization time and money by using their wireless experience to show you how to select and integrate wireless networking solutions that fit the needs of your company. Progent can also optimize your network architecture so that mobile appliances work more reliably.

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