Brownsville, TX Online Help from Certified Network Service Experts
Progent's network support services can deliver your Brownsville, TX company budget-friendly and reliable support from world-class network engineers. By providing IT consulting service when you require it, providing advanced expertise for vital technologies, offering value-added services such as automated network monitoring, and billing only for support you receive, Progent offers your Brownsville, Texas business an affordable alternative for maximizing the productivity of small business information systems. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and support a robust and secure IT network and to benefit from fast access to the experienced consulting usually available only to corporations who can set up a large in-house IT staff.

For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to plan and implement your cloud computing strategy.

Popular Products and Technologies Serviced by Progent for Business Networks in Brownsville, Texas
Progent's nationwide team of industry certified experts provides support for virtually all aspects of information technology used by businesses of any size. Areas served by Progent in and around Brownsville include:

Support Delivery Alternatives Available for Brownsville, Texas Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity records, dependable follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to register for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, high availability network design, virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, extended initiatives like management information application development and customization, relational database software development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and MS SQL in order to provide small companies with greater degrees of reliability, security, and recoverability than is possible with the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the world's largest IT companies, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition easy for clients to migrate to a different support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful set of benefits to organizations wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for repairing actual IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big bills for quick fixes. Another benefit of granular pricing is that customers will not be inclined to permit simple issues to fester until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by every staff member to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Brownsville, Texas company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Microsoft-certified experts have two decades of background providing e-mail and unified email/telephony solutions for businesses. Progent offers economical Exchange Server consulting services to enhance email security and virus defense, provide fault tolerant email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT server or older Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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Progent’s Wireless Consulting Services offer a fast, affordable way for companies of any size to integrate, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can get a level of network stability that was once limited to enterprises. Progent can provide several RMM solutions available as low-cost service packages created to help your company to identify and fix a an array of network issues before they get big enough to impact your business.

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Les Kent has a 35-year history of successful technology integration, executive administration, sales, and operations. He has shown a talent for developing sophisticated information technology solutions in his roles as as a network architect, application developer, project manager, deployment expert, and problem solver for small companies, new ventures, and global corporations.

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ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues.

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Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution based on Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum witness.

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Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more thoroughly, transforming uncooked data into useful insights into your company and customers.

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Progent's Linux support experts provide small businesses and developers assistance with managing and supporting Linux computers that operate with Microsoft-powered networks. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient single source to show you how to build and maintain a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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Progent’s Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business system from attack by external and inside sources. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as HTTP, which enables these products to detect many threats that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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Progent's Microsoft-certified consultants can provide in-depth expertise in deploying, managing and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can deliver a broad variety of cost-effective remote support services based on proven best practices to help businesses of any size to get all the benefits of this leading platform. Support services offered by Progent include solution design, installation and upgrades, strategies for safe collaboration among onsite and remote or mobile users, network optimization, and customized online training.

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Years of experience providing Microsoft support and Cisco technology consulting has allowed Progent to build an unmatched capability for serving branch offices that need network help with the flexibility common to with small organizations but which offers professional client interaction, complete documentation, and compliance with corporate IT standards. If your enterprise maintains a remote office located anywhere in or any area served by Progent's engineers, Progent can offer a wide range of in-person and remote IT consulting services and system architecture assistance.

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Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a broad range of remote support services to assist you to plan, develop, pilot test, deploy, administer, and troubleshoot business applications powered by any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to upgrade your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility problems between various versions of Excel. Progent offers as-needed help to clients who need a fast fix to a specific problem related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating mission-critical applications built on Excel. Progent's affordable online training for Excel can be custom tailored to address the needs of individual users or teams.

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If you are developing UNIX-based software in an environment that has Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that frees you to focus on your field of high-value expertise without the constant hassle of managing your company information system. By using smart server monitoring and by delivering online and in-person assistance as your business needs it, Progent represents an economical alternative for maintaining an IT network that features excellent reliability, protection, and efficiency. Progent's developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring services, and Helpdesk outsourcing.

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Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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Progent can provide remote and on premises expertise to help your organization with any phase of business intelligence reporting from troubleshooting or enhancing reports to planning and implementing a comprehensive BI solution. Progent's BI experts can help you to support your existing BI environment, assist you to migrate reports and databases from a legacy reporting product to a modern one, and deliver as-needed remote training to meet your specific requirements. Progent’s management reporting consultants can provide experience in all popular business intelligence reporting platforms including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.

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Progent's Cisco Jabber consultants offer remote or onsite support to assist businesses of any size to design, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for the products, technologies and services that go into building an end-to-end Jabber solution such as Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration solution.

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Progent's Apple Mac networking consultants can help you with a broad range of system foundation issues such as system architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and high-speed wireless connectivity. For company networks built solely on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to deal with the complexity of planning, configuring, and supporting a network infrastructure that is reliable, safe, productive and aligned with your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Xsan SAN solution. Progent can also provide certified experts to help you with Cisco routers and switches.

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Catalyst 2960 Switch Integration
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With the Catalyst line of switches for small and mid-size companies, Cisco allows companies to gain the full benefits of adding smart traffic control to their networks. Cisco's switching product line makes it possible to enable features to make your network infrastructure highly available to accommodate time-critical requirements, scalable to facilitate growth, safe enough to protect restricted information, and designed for prioritizing and controlling all traffic to optimize network operations. Progent's CCIE and CCNP certified consultants can show you how to select and integrate Catalyst switches that make sense for your company. In addition, Progent's certified security specialists can help you create a comprehensive security plan and set up Cisco Catalyst switches so they powerfully support your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features plus a redesigned structure. These improvements favorably impact key areas such as ease of administration, availability, security and compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable online support and management services for Microsoft Exchange 2013.

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Progent offers a broad range of affordable services to assist your business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide on-premises or remote help for individual machines or laptops or work with you to design and implement a company-wide migration to new or revised operating system software and applications. Progent can also provide consultants and technical workers to assist your company to prepare for and implement a site relocation or consolidation organized to produce minimal interruption to your productivity.

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Progent offers the support of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and international standards of skill that IT security managers are required to master. It provides executive management the assurance that consultants who have earned their CISM credential possess the background and knowledge to deliver efficient security management and consulting consulting.

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Progent's Microsoft-certified professionals have more than 10 years of background delivering messaging support for customers that range from small offices to large corporations. Progent provides affordable support for all editions of Microsoft Exchange Server to strengthen email and virus protection, design high availability email environments, and facilitate off-site and wireless email access. Progent’s Microsoft Exchange support services can help you in designing and executing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major browsers. For email virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard email filtering and encryption.

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Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining mass storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

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Progent offers the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.

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SQL Server 2017 Disaster Recovery Specialist
Network Consultants for SQL Server 2017 Standard

Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of migrating to SQL Server 2017 and can help your organization to plan and carry out a cost-effective migration of your current SQL Server environment to any network model including local, cloud-hosted, or hybrid. Progent's consultants offer online or onsite support services ranging from as-needed architecture assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

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Aironet 1800 Access Point Remote Support
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Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or onsite configuration and troubleshooting services to help you to design, configure, update, optimize, administer and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and setup of Aironet wireless access points to accommodate your unique workplace layout, building structure, and anticipated network traffic.

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CIO Online Consulting
Integration for CIO

Progent offers the part-time services of a veteran CIO to offer a broad perspective to assist your company select and maintain IT solutions appropriate for your current situation and that can be a solid basis for your growth. Progent's part-time or temporary Chief Information Officer services provide financial leverage to companies who want to optimize the benefits from their network expenditures but who are unable or unwilling to add one more high-level position to their head count. Because Progent is vendor-agnostic, with a sizable staff of consultants certified to support all major OS platforms and connectivity technologies plus a broad range and application software, Progent is in a unique position to provide unbiased recommendations as well as advanced technical help for building and maintaining information systems that fit the special requirements of your business.

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Dynamics GP Visual Studio Consultant Services
Dynamics GP Visual Studio Engineers

Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that let you analyze your business more effectively, transforming raw data into useful understanding of your company and customers.

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ASA Firewall with Firepower Specialists
Cisco Firepower 9300 Series Firewalls Network Consulting

The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, optimize, administer and troubleshoot firewall environments built around ASA firewalls with Firepower Services.

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CRISC Certified Risk and Information Systems Control Architect Consultant Services
CRISC Certified Risk and Information Systems Control Systems Engineer Specialist

Progent offers the services of a CRISC-certified risk management expert to help your company to plan and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and IT budget.

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Information Technology Consulting for Microsoft SQL Server
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Progent’s Microsoft certified consultants can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy creation of advanced business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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Specialists for ProSight Virtual Hosting
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Progent's ProSight Virtual hosting services offer small businesses a range of advantages such as reduced capital costs, reductions in operational expense, better management focus, enterprise-class protection, greater fault tolerance, and business continuity.

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Services for Microsoft Exchange 2007
Exchange 2007 Specialists

Progent's expert consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.

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Progent's Microsoft-certified SQL Server programmers and DBAs can provide online consulting to assist organizations of any size to create, administer, and troubleshoot applications powered by Microsoft's SQL Server platform and .NET architecture. Progent's SQL Server consultants offer support for any element of the application life cycle in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.

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Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your business, create test systems and rollout plans, integrate Windows Server 2008 with your IT environment and workload, educate your support personnel how to use new management tools, and deliver continuing consulting and technical support via budget-friendly options such as Helpdesk support and online technical support.

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DoubleTake Carbonite Software Availability Configuration
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DoubleTake/Carbonite Software publishes a selection of tools intended to deliver small and midsize companies a range of cost-effective solutions for replicating and recovering vital workloads such as Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small business information networks to achieve an advanced state of fault tolerance and business continuity readiness at a budget-friendly price.

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System Center Operations Manager Computer Engineer

Small to middle size businesses can now get all the advantages of Operations Manager and also have fast access to Progent’s Microsoft certified network consulting experts. With Progent's affordably priced network service programs, mid-size businesses can select a basic co-sourcing service program built around Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company information systems world-class reliability, protection and productivity.

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 Microsoft SUS Services

Microsoft Windows Server Update Services allows network administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft SUS deployment, setting up client's workstations, defining the Group Policy settings, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container appropriate for your system environment.

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MRP Expert Development
Microsoft Dynamics NAV Application Consultant

Besides offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, migration assistance, and 1-on-1 or group online training classes tailored to meet your particular needs. Progent's experts also can help you integrate and support a protected, robust network foundation to run your ERP, MRP and accounting applications.

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Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to fix real-world IT problems efficiently.

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Progent's Cisco certified Wi-Fi consultants offer economical online and onsite support for both end-of-life and current 802.11ac Aironet wireless APs and Progent can help you to design and manage wireless environments that incorporate indoor and outdoor/industrial Aironet APs.

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Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to match your particular company needs. Progent’s Microsoft consultants provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for safe, corporate-wide information sharing as well as integration with CRM products.

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The QTS Internet Data Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if your business is planning on migrating your primary or disaster recovery system to the Herakles data center, Progent offers a variety of affordable consulting services such as data center migration, equipment installation and upgrades, network improvements, comprehensive project management, virtual server expertise, offsite network monitoring, centralized network administration, application development, disaster recovery solutions, data security assessment, and the use of Progent's Test Lab.

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Virtual Server Technology Consult

Server proliferation puts pressure on IT budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of hardware and faster ROI, more leveraged use of physical computers, streamlined operations, increased network uptime, and easier management. Common usage scenarios for virtual machines include resource consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and inexpensive quarantine of software development or pilot testing systems from on-line systems.

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Juniper Firewalls Audit
 Juniper NetScreen VPN Auditor

Progent's Juniper-authorized NetScreen consultants can assist you to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen products to the latest Juniper products, and repair infrastructure issues in Juniper-only or mixed-vendor systems.

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BackupAssist Consulting
Professional for Backup and Recovery Software

Progent can provide affordable remote access to engineers with expertise in a wide range of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent can provide expertise for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can assist you to design, enhance, or maintain backup/restore systems for a range of architectures including local, remote, cloud-based, or a mix.

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Dynamics GP Modifier Consulting Services
Dynamics GP BizTalk Adapter Professional

Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to track your business more effectively, transforming uncooked data into useful understanding of your business.

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Information Transfer On-site Support
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Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

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Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.