Low-cost Network Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Brownsville, TX
By delivering professional know-how whenever you require it, making available in-depth expertise for critical applications, offering innovative services like virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and reduce service expenses. Progent recognizes that network security, reliability, and performance are as important to small businesses as to large corporations but that small companies don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's capability to provide the IT support expertise your business requires when you require it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support group. This can save money and help meet schedules for big IT initiatives like software programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to help your company to design and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Office Networks in Brownsville, Texas
Progent provides the support of accredited consultants for all aspects of information technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Brownsville, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense control for a range of network support delivery modes that include online repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the expense or delay of on-premises service calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Help Desk Services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and training for small business programs including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including office moves and major system upgrades, extended projects like management reporting software programming and support, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is also convenient for clients to transfer to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for network data protection and reporting.

The scope and depth of Progent's engineering team bring a powerful array of advantages to clients trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for repairing actual network problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast repairs. An additional benefit of granular billing is that you will be less tempted to permit minor problems to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation given by each staff member to every customer. The practice of documenting and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Brownsville, Texas company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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  • Technical Consulting Microsoft Office 2000
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    To deliver economical IT services for small businesses, Progent offers full-service computer outsourcing packages that offer small companies quick access to network help without forcing you to hire, educate, and maintain a large full-time IT team. Progentís IT outsourcing packages offer you an economical way for building a protected and reliable system for your important Microsoft Windows business productivity suites including Office XP and Microsoft Office 2003.

  • 24/7 Professionals ProSight Email Guard Content Filtering Service Email Anti-fraud Intelligence Engineers

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    Progent has 20 years of experience assisting small and mid-size companies to plan, deploy, optimize, manage, and debug computer networks that support at-home workers.

  • Microsoft Exchange Small Office Computer Consultant Brownsville Harlingen
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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support services to help you to maintain and troubleshoot your current Lync 2010 environment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to help you to plan, integrate, operate and repair a BDR solution built on Barracuda Backup.

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    Small Business Network Support Service

    Progent provide businesses of any size world-class IT online or in-person consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security consulting for businesses ranging from the small office to the global enterprise.

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  • Immediate QoS Test Lab Consultant Services
    NLB Testing Consultancy

    The Progent Test and Training Lab located at the QTS Colocation Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, evaluating and tuning performance, planning or validating business continuity strategies, resolving compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping critical IT projects on schedule.

  • 24x7x365 Specialist Microsoft Exchange Upgrade Microsoft Exchange Upgrade IT Consultants
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  • System Center MOM Engineers
    Monitoring and Reporting Technical Support Services

    Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft certified IT support professionals. With Progent's affordably priced network support packages, mid-size businesses can choose a basic co-sourcing package based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide small business networks enterprise-class availability, protection and productivity.

  • After Hours ransomware business recovery Consulting Services ransomware removal and file restore Consultant Services
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  • Failover Cluster Manager Windows Server 2012 Online Technical Support
    Consultant Windows 2012 R2 Clustering

    Progent's certified failover clustering consultants can assist you to evaluate the benefits of adopting Windows Server 2012 clustering technology to create a powerful fault-tolerant/disaster recovery solution, assist your organization to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual ones, and help you to centralize the management of failover clusters.

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  • ISR G2 Routers Specialist
    CCIE Certified ASR 9000 Router Consultant

    Cisco has designed a full product line of routers that includes routers designed to provide the protection, performance, and availability required by customers ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you select and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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  • Award Winning Microsoft Enterprise Mobility Suite Specialists Computer Consultant Microsoft Enterprise Mobility Suite
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  • Computer Consultant At Home Employees VoIP
    24/7/365 Support Work at Home VoIP

    Progent can help small and medium-size businesses to implement IP voice platforms to provide their telecommuters the benefit of seamless extensions of the corporate phone network.

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  • SCDPM 2012 Security and Compliance Network Consulting
    Technical Support Services SCDPM 2012 and Exchange

    Progent's Microsoft-certified consultants can provide remote or onsite expertise to help companies of all sizes to design, implement, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging issues, or full project management services. Progent can also help you to design Data Protection Manager into a comprehensive disaster recovery strategy.

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  • QTS Sacramento Colocation Center Consultant Services
    QTS Sacramento Colocation Center Consultant Services

    The QTS Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation facility or if your business is considering migrating your primary or disaster recovery equipment to Herakles/QTS, Progent offers a range of budget-friendly services that include data center migration, system installation and updates, network improvements, project management, virtual server configuration, remote monitoring, centralized network management, application programming, disaster recovery solutions, security assessment, and the support of the Progent Test Lab.

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  • Contact Progent Contact Progent

  • Largest Services ProSight Outbound Email Filtering
    ProSight Email Virus Filtering Specialist

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.

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    MS Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced protection, transparent integration with popular Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and better intellectual property security with this easy-to-manage, highly available IM platform. Successful implementations of Office Communications Server require extensive planning and consideration before roll out. Progent's Microsoft-authorized professionals can deliver the skill needed to deliver all the advantages of Microsoft Office Communications Server across your whole organization.

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  • Microsoft Exchange Upgrade Help and Support
    Microsoft Exchange 2003 Computer Consulting

    Progent's Microsoft Premier engineers offer expert consulting for enterprise-wide deployments of Microsoft Exchange. Progent's consultants can show you how to plan multi-site Exchange rollouts or updates and can provide onsite personnel to help large companies with deployments of Exchange Server 2007 in the or any region covered by Progent's engineers.

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  • Top Microsoft Computer Troubleshooters
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    Windows Server 2019 Windows Defender ATP Engineer

    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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  • Information systems Security Outsourcing Intrusion Protection Systems Firewall Security Security Consultant

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    Apple OS X and macOS Technology Consulting Services

    Progent's experts can provide Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and email help, security services, and custom education. Progent can assist clients to upgrade to macOS from OS X or earlier editions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone support and iPad synchronization, or moving to iCloud. For computer networks based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, integrating and maintaining a network environment that is available, safe, efficient and aligned with your organization's objectives.

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  • Juniper Junos J-Web Security Companies Juniper Junos Network and Security Manager Security Companies
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  • Linux Configuration Gentoo Linux On-site Technical Support
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  • Linux, Windows Engineer Windows, Linux, UNIX, Solaris Network Engineer
  • MS Windows SBS Online Consulting Consultant MS Windows SBS
  • Meraki MR53 Access Point Specialists Cisco Experts Meraki 802.11ax AP IT Consultant

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    Consultants Xen Hypervisor

    Progent's Citrix-authorized consultants can help you to understand the strategic benefits of XenServer as well as additional Citrix products, and can assist your IT organization to design, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your current Citrix technology environment and help you to optimize consolidation, responsiveness, security and compliance, availability, and recoverability.

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  • Microsoft Azure cloud integration Coding Development Firm Microsoft Azure VPN configuration
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  • Microsoft Certified Expert IT Consultant Forefront TMG 2010 Threat Management Gateway On-site Support
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    MS CRM Network Consulting

    Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture profitable customer relationships. Built-in Sales and Customer Service modules enable in-house staff to share data to help promote sales success and offer steady, efficient customer service. Progent can set up the optimal network environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer support data.

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    Cisco Expert Network Consultant Catalyst Wi-Fi 6 AP Security

    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP consultants offer economical remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    ProSight Infrastructure Management Professionals

    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems.

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  • Microsoft Exchange Cluster Remote Consulting Windows 2008 Failover Cluster Support and Setup
  • Microsoft IM Infrastructure Remote Support Services Office Communications Server Release 2 Configuration
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  • Microsoft Presence Awareness Network Engineer Microsoft Presence Awareness Troubleshooting
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    Technology Professional Cisco TelePresence System 3210

    Progent offers the support of a certified consultant with an extensive background integrating products from the major telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or maintain a video conferencing solution that preserves your investment and maximizes the strategic value of your IT network. Progent also offers the services of infrastructure engineers who can assist businesses of any size to create and troubleshoot a communications network that provides the performance, reliability, security, and scalability required to accommodate your video conferencing/telepresence solution.

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  • Microsoft Windows 7 Migration Consultant Services Windows 7 Upgrade Support and Setup
  • Microsoft Windows Server 2003 Cluster Network Consultant Top Rated High-Availability Clustered Servers Configuration
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  • Migration Company Microsoft Office 2000 Emergency Microsoft Consultants

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    Development Firms Web Site

    For custom program development, Progent can supply programming experts to write line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions products including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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  • NetApp SnapMirror Consultancy NetApp SAN Fabric Consultant

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    Microsoft Project Server My Sites Specialists

    Progent's Microsoft engineers can provide advanced expertise in deploying, using and debugging all versions of Microsoft Project Server and can provide a broad variety of affordable online consulting services based on industry best practices to help organizations of any size to receive all the benefits of this leading platform. Consulting support offered by Progent include system design, software configuration and upgrades, setting up secure collaboration among local and offsite users, network infrastructure optimization, and customized webinar training.

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  • Microsoft LCS Server IM Support Outsourcing
    Microsoft Live Communications Server Specialists

    MS Office Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade package featuring advanced security, seamless integration with other Microsoft software, an expandable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and improved operational efficiencies, increased worker output, and better IP security. MS Office Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants offer online and on-premises configuration support and mediation services for your Office Communications Server environment and can help your organization to assess the advantages of upgrading to Skype for Business. Progent can also help you to design and carry out a smooth migration that will add significant strategic value to your IT system

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    Microsoft Expert Professional System Center MOM

    Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can afford a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost services designed to assist you to detect and resolve a most network problems before they can impact productivity.

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  • Networking Organization Progent Small Business Progent Small Business Migrations
  • Office Word Consultant Office Word compatibility Professional
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    Small Business 300 Access Point Online Help

    Progent's Cisco-certified wireless technology experts can help you to configure, administer, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.

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  • Online Help Office 365 Deployment Readiness Office 365 authentication Troubleshooting
  • Online Support Services Edge Routers Branch Routers IT Consulting
  • Operations Manager Remote Consulting Support and Integration Remote Network Monitoring

  • Mac and Windows Integration Services
    MacOS and Windows On-site Technical Support

    Progent's service specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Allowing productive co-existence among a variety of servers and workstations powered by Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Mac and Microsoft products. Progent's background in Microsoft and Apple consulting makes it possible to offer world class support to companies that rely on these platforms to maintain their competitive advantage. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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  • Award Winning NetApp MetroCluster and FlexPod Professionals
    Engineers NetApp MetroCluster Troubleshooting

    NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with continual replication to deliver rapid, zero data loss disaster recovery between sites located as far as 185 miles (300km) apart from each other. Progent's roster of seasoned network consultants can help you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your DR system to verify adherence with industry standards and regulatory mandates.

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    After Hours Remote Technical Support Small Business Network

    If you have a small business information system with 10 to 50 network clients, Progent's IT outsourcing services free your company from over-reliance on an individual freelance service provider while giving you affordable and dependable access to enterprise-class technical support. By delivering network support service when you need it, providing specialized expertise for key technologies, offering unique services such as automated server monitoring, and billing only for support you receive, Progent gives you an economical solution for maximizing the profitability of your small office network. Progent is the intelligent way for small businesses to build and support a reliable and secure IT system and to benefit from fast access to the skilled help ordinarily restricted to businesses who are able to afford a large in-house IT organization.

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  • Project Pilots Technology Professional Project Requirements Definition Consultant
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  • Remote Comprehensive Event Management Support and Setup Remote Monitoring and Reporting Network Engineer

  • ProSight Hybrid Cloud Data Backup Services Consultants
    Consultants Offsite BDR Services

    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data.

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  • Remote Microsoft Office System Computer Consulting Firm Immediate Outsource Microsoft Office 2003

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, deploying, enhancing and troubleshooting SCOM solutions and can provide organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to fix serious issues uncovered by SCOM 2012.

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  • SCCM Reporting Remote Troubleshooting SCCM Migration Technology Consulting
  • SCDPM 2012 Backup and Recovery Support and Setup SCDPM 2012 Disaster Recovery Engineer
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  • SMS Server 2003 Migration Support and Integration Support and Integration Systems Management Server

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    Apple Mac Network Services

    Progent's Mac networking engineers can help you with a wide array of network infrastructure areas including system architecture, remote and mobile access, internetwork communication, protection, and new technologies including VoIP and fast wireless connectivity. For business networks built solely on Apple Mac OS X or for environments that use a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, configuring, and supporting a network infrastructure that is reliable, secure, productive and aligned with your business goals. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Xsan storage area network systems. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.

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    Apple Mac and Windows coexistence Technical Consultant

    Progent's service experts in Mac and Windows technology can show you how to combine Mac and Windows computers into seamless environments with resource sharing and workgroup functionality. Enabling efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to provide expert assistance to businesses that rely on these technologies to keep their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

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    Services Documentation Computer Consultants

    Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to every client. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.

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    Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other Exchange components to reduce hardware expense and management overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote support to help your organizations to evaluate the benefits of Exchange Online, plan a solution that aligns with your functional requirements and budget, carry out a non-disruptive move from your existing Exchange system to one that incorporates Exchange Online, train your IT team and users, and provide as-needed consulting and troubleshooting.

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  • System Center 2016 Troubleshooting Integration Support Remote Support Services System Center 2016 and SQL Server

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    Network Testing Lab Specialist

    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, developing efficient migration procedures, evaluating and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training environments for new products and technologies. For Progent customers without adequate in-house resources to configure effective test systems, the lab cuts capital outlay and engineering risk and helps keep vital IT initiatives on schedule.

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    Fully Redundant Network Consultant

    Progentís high availability interoffice connectivity and 24x7 system infrastructure engineers can help small organizations create zero-downtime Interoffice connectivity by means of fully redundant networks with transparent failover. Progentís CCIE engineers can design and deploy fault tolerant Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers affordable non-stop interoffice connectivity.

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    Call Desk Management Services Integration Support

    Progentís Shared Call Center service allows your business to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading shared PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Sun Solaris Computer Consulting

    Progent's Solaris family consulting services offer small and mid-size businesses and software developers assistance with managing and supporting Sun Solaris environments that run with Microsoft-powered technology. Progent offers your business contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad range of experience offers you an easy one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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  • UNIX Computer Consultancy Group Software Consultant UNIX
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  • Urgent Microsoft Dynamics GP Online Troubleshooting Great Plains Migration Integration
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  • SMS Migration Remote Technical Support
    Systems Management Server 2003 Specialists

    Progentís Microsoft certified consultants offer small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications quickly and reliably to specified workers, lower product costs and adhere to licensing agreements by determining usage profiles, enhance Windows protection by increasing your knowledge of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the administrative capabilities built into Windows. Progentís SMS engineers can help you use SMS effectively for automated software and application installation, security patch administration, and resource monitoring management including program and hardware inventory.

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  • WLAN Site Survey Online Technical Support Remote Outsourcing WLAN Site Survey
  • Wave 2 Wi-Fi controller Consultant Cisco Certified 2500 Wireless Controller Specialist
  • Windows 2003 Server Network Consultants Windows Server 2003 Engineers
  • Windows 2008 Failover Cluster Server IT Services Fault Tolerant Network Support Outsourcing
  • Windows 7 Migration Computer System Consultant Microsoft Windows 7 Migration Online Technical Support
  • Windows 8 Specialists Windows 8.1 BitLocker Computer Consultancy Services
  • Windows Server 2008 Active Directory On-site Support Windows Server 2008 Hyper-VI Support
  • Windows Server 2008 Hyper-VI On-site Technical Support Windows Server 2008 BranchCache Engineer
  • Microsoft and Cisco Computer Installation Brownsville, Cameron County
  • Windows Server 2012 R2 Clustering Help and Support Professionals Windows Server 2012 R2 upgrade
  • Windows and UNIX Engineers Solaris with Windows Engineer
  • Wireless Security Engineer CISM Security Security Services Wireless Security
  • Wireless Site Survey Technical Support Services 24 Hour Wireless Site Survey Technical Support

  • After Hours ProSight VM Security Consultants
    24-Hour ProSight Virtual Machine Security Professional

    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware.

  • Work from Home Data Protection Professionals Offsite Workforce Data Protection Remote Support
  • iCloud Computer Consultant iPad 3 Support and Setup

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