Affordable Network Support from Microsoft certified Experts for Businesses in Brownsville, TX
By delivering world-class know-how when you require it, providing in-depth knowledge for key applications, offering innovative services like virtual server hosting, billing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to increase the competitive value of your information system and reduce service costs. Progent appreciates that information system security, reliability, and efficiency are as important to small companies as to major enterprises but that small organizations don't have the leverage to invest heavily in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, business continuity planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to certified consultants to help your company to plan and implement a sensible cloud computing strategy.
Primary Practice Areas Serviced by Progent for Businesses in Brownsville, Texas
Progent offers the services of accredited consultants for all aspects of information technology found in small companies. Technologies serviced by Progent include:
Service Delivery Alternatives for Brownsville, Texas Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, and network administration. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Support Model promotes fast support, thorough service records, dependable follow-through, and strict expense monitoring across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn more details concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service experts to deliver small and midsize companies the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how and why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues. To learn more, see Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progent's Help Desk sharing services.
- Consulting Services
Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, network protection engineering, fault tolerant it system engineering, virtual server strategies, plus integration, customization and training for small business programs including accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as office relocations and major system upgrades, extended initiatives like upgrading an older ERP platform to a current MS Dynamics 365 package, database software programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or emergency services such as data restoration and malware cleanup.
- Infrastructure Consulting Expertise for Telecommuters
Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure for telecommuters. Areas of network infrastructure where Progent's experts can deliver guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's infrastructure consulting expertise for remote workers, refer to network infrastructure guidance for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also convenient for clients to migrate to another service firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for IT information protection and reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to organizations wishing to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT skills, but also a consultant with proven methods for resolving actual IT problems quickly.
Read more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major invoices for quick fixes. An additional advantage of by-the-minute pricing is that clients won't be inclined to permit incipient issues to fester until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to every client. The practice of detailing and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who utilize freelance consultants or who employ internal support personnel gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
If your Brownsville, Texas company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).