Fast, Affordable Online Computer Network Troubleshooting for Brownsville, Texas Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support services to clients who have small-company budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair tools, a substantial team of consultants accredited in a wide range of IT disciplines, a Help Desk service model that maximizes responsiveness and ensures follow-through, a worldwide team of remote troubleshooting experts, in-person service availability for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big projects like application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Brownsville, Texas
Progent offers the support of accredited consultants for all facets of information technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Service Delivery Options for Brownsville, Texas Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's model for providing network support is based on the Call Center structure familiar to larger IT support organizations. Progent's Contact Center Service Model promotes fast response, thorough service records, consistent follow-through, and strict cost control across an array of network service delivery modes that include online troubleshooting, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems. for more information, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, virtual server strategies, plus configuration, customization and support for business programs including financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system migrations, longer term initiatives like customizing an older ERP platform to a current MS Dynamics 365 package, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and medium-size companies to design, deploy and troubleshoot the infrastructure for teleworkers. Aspects of network infrastructure where Progent's experts offer assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN design and deployment, and reliable Internet access. To find out about Progent's network infrastructure support services for a remote workforce, see network infrastructure guidance for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only provides the highest level of dependability and scalability but that is also easy for clients to migrate to a different support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the mixed- platform and non- standardized networks typical of small businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you�re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help companies meet industry guidelines and government regulations for network information protection and reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to clients trying to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for repairing actual network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online support and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size bills for quick repairs. An additional advantage of granular invoicing is that clients will not be inclined to permit simple problems to fester until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

Contact Progent
In case your Brownsville, Texas business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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