Low-cost Network Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Brownsville, TX
By delivering professional know-how whenever you require it, making available in-depth expertise for critical applications, offering innovative services like virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and reduce service expenses. Progent recognizes that network security, reliability, and performance are as important to small businesses as to large corporations but that small companies don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's capability to provide the IT support expertise your business requires when you require it and at prices you can afford.
For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your in-house IT support group. This can save money and help meet schedules for big IT initiatives like software programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your company to design and implement a sensible cloud strategy.
Primary Technologies Supported by Progent for Office Networks in Brownsville, Texas
Progent provides the support of accredited consultants for all aspects of information technology deployed in small and midsize organizations. Technologies serviced by Progent's consultants include:
Service Delivery Options Available for Brownsville, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, and network management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense control for a range of network support delivery modes that include online repairs, on-premises support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the expense or delay of on-premises service calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for new customers to address urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online network troubleshooting services.
- Onsite Support
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about how to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with vital technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant it system design, virtualization strategies, plus integration, programming and training for small business programs including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including office moves and major system upgrades, extended projects like management reporting software programming and support, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is also convenient for clients to transfer to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for network data protection and reporting.
The scope and depth of Progent's engineering team bring a powerful array of advantages to clients trying to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for repairing actual network problems efficiently.
Read more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for fast repairs. An additional benefit of granular billing is that you will be less tempted to permit minor problems to stay unaddressed until they grow into big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation given by each staff member to every customer. The practice of documenting and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Brownsville, Texas company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).