Expert Remote Troubleshooting for Brownsville, Texas Networks from World-class Engineers
Small companies have typically been overlooked by major network support firms. Many small businesses allow themselves to become overly reliant on freelance consultants or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or efficiently to network emergencies. Other small businesses turn to giant service providers staffed with technicians able to provide standardized solutions to common problems but who are missing the experience and technical scope to deal with the diversity of environments and absence of standards that characterizes small company IT systems.
Progent's proven approach to providing low-cost and effective technical service to small companies has made Progent among the premier Microsoft-certified network consulting organizations in the United States. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's client testimonials).
For larger businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for big projects like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.
Progent can also offer the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Companies in Brownsville, Texas
Progent's nationwide group of world-class consultants offers assistance for all facets of information technology deployed by organizations of all sizes. Areas supported by Progent in Brownsville include:
Support Delivery Options Available for Brownsville, Texas Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, and network administration. Progent's model for delivering network support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, dependable follow-through, and tight expense control for an array of network service delivery alternatives that include online troubleshooting, in-person help, and high-end consulting.
- Remote Service
Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and fix network issues without the cost or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.
- Onsite Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for on-site support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, visit Online Help Desk Services.
- Shared Help Desk Services
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's shared Help Desk services.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver help with critical products and technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero threat assessment platform, network security consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term projects such as upgrading an older ERP system to a current MS Dynamics 365 package, relational database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.
- Infrastructure Support Services for Telecommuters
Progent can help small and medium-size companies to design, implement and debug the infrastructure to support teleworkers. Aspects of network infrastructure for which Progent's consultants can provide assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network planning and implementation, and robust Internet connectivity. For details about Progent's infrastructure expertise for teleworkers, see infrastructure support services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to migrate to a different support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the software in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Brownsville, Texas Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the problems related to excessive reliance on small support firms or individual engineers.
Working with Progent's Experts enables your business to:
- Prevent Over Reliance on Individual Consultants
For IT services, smaller companies sometimes depend excessively on freelance consultants. Though individual service providers have lower overhead than larger support organizations and can afford to bill nominally lower rates, freelancers are often spread too thin to react rapidly to urgent situations. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of backup personnel may require your business to wait for help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can disappear fast due to lost output. Also, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting team to rely on for assistance requires them to train with the meter running while your business ends up with the bill for their continuing education.
- Have Access to Experts in Advanced Network Issues
Many small support organizations or independent consultants focused on small business network support may excel at providing connect-the-dots solutions but lack the experience to deal efficiently with complicated IT environments that have mixed operating systems, multiple offices, Voice over IP systems, remote clients, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's extensive team of experts can benefit your business because big-company environments are by nature complex, integration issues demand in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a proper architecture, a series of band-aid repairs often get piled on top of a marginal structure. As a business grows, stability and expandability issues can obstruct the productivity of the business. These environments require thorough evaluation, intelligent business planning, and in-depth expertise to migrate to a network environment that will act as the solid foundation to meet critical business requirements and support future expansion.
- Team with Solution Consultants, Not Product Resellers
Smaller businesses need guidance and education to work through an ever more complex array of technology alternatives available for enabling business growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services only. This allows Progent to match consulting support services with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual requirements of a small business.
How to Contact Progent
In case your Brownsville, Texas business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).