Brownsville, TX Remote Help from Certified Computer Network Service Experts
Progent's computer technical support services can provide your Brownsville, TX business affordable and consistent support from Microsoft and Cisco certified consulting professionals. By providing IT consulting help when you need it, providing advanced expertise for key applications, offering value-added support such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Brownsville, Texas business an economical alternative for maximizing the productivity and profitability of small-scale business networks. If you maintain an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and support a robust and safe information system and to have fast availability of the experienced support ordinarily restricted to enterprises who are able to set up a large internal IT staff.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your company to plan and implement your cloud strategy.
Key Practice Areas Supported by Progent for Office Networks in Brownsville, Texas
Progent offers the services of accredited consultants for all aspects of information technology deployed in small companies and local governments. Technologies supported by Progent include:
Service Delivery Alternatives Available for Brownsville, Texas Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive service documentation, reliable follow-up, and tight expense monitoring across an array of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: in-person service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning why to register for Progent's in-person computer support.
- Phone Support
Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable support from a professional Contact Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since smaller businesses typically are constrained by tight IT funds and can provide scant management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business computer systems are always productive. Learn more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network design, server virtualization solutions, plus integration, programming and support for business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and major system upgrades, extended initiatives like business analytics application development and customization, database software programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible with the class of internal data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only delivers the top level of availability and expandability but that is also simple for customers to migrate to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Brownsville, Texas Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise network consulting enable small companies to avoid the problems related to excessive reliance on small support firms or freelance engineers.
Working with Progent enables your business to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT services, smaller companies sometimes depend excessively on individual consultants. Although freelance support engineers carry lower overhead than larger IT service organizations and can afford to charge apparently smaller fees, individuals are sometimes too overworked to react rapidly to urgent problems. If a freelance engineer is occupied with another client, sick, on travelling, or in training, the lack of replacement staff may force your company to wait for assistance during an emergency. The more your company expands, system downtime or difficulties with critical applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast due to lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting group to rely on for advice forces them to train on the job while your organization ends up footing the bill for their ongoing training.
- Gain Access to Experts in Complex Information Technology Solutions
The majority of small service organizations or independent consultants specializing in small business network support may excel at providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT configurations with mixed platforms, numerous offices, VoIP systems, mobile clients, interconnected financial and operational software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company networks are characteristically complex, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, reliability, and protection requires industry-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Lacking a proper basis, a series of improvised fixes commonly get thrown onto of a marginal structure. As a business grows, reliability and expandability issues can undermine the productivity of the organization. These networks require proper evaluation, intelligent business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the solid foundation to meet current business requirements and ease downstream growth.
- Team with Solution Consultants, Not Product Resellers
Smaller companies need direction and education to work through an ever more complex array of technology options offered for accelerating business growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to align consulting services with the real interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Brownsville, Texas business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).