Low-cost Network Support from Microsoft certified Experts for Businesses in Brownsville, TX
By offering world-class support when you need it, making available specialized knowledge for critical applications, providing high-value services such as virtual server hosting, billing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It network and cut service expenses. Progent appreciates that information system protection, reliability, and performance are just as critical to small businesses as to large enterprises but that smaller organizations don't have the leverage to spend aggressively in information networks and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's ability to deliver the network support your company needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the skills of your in-house network support group. This can cut costs and help meet schedules for big projects such as software programming, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your company to plan and implement a sensible cloud strategy.

Popular Technologies Serviced by Progent for Businesses in Brownsville, Texas
Progent's nationwide group of certified support professionals provides assistance for all facets of network systems found in organizations of any size. Practice areas supported by Progent in and around Brownsville include:

Service Delivery Alternatives Available for Brownsville, Texas Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for delivering network support services is built on the Call Center structure common to larger IT groups. Progent's Helpdesk Support Model ensures rapid response, thorough activity records, consistent follow-through, and strict cost monitoring for an array of IT support delivery modes that include online repairs, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for new customers to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to deliver small businesses the ideal combination: hands-on support technicians when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. For details, visit Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can provide help with vital technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network security consulting, fault tolerant it system consulting, virtual server strategies, plus integration, programming and support for small business programs such as accounting, operations, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and major software migrations, longer term projects such as upgrading an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, relational database software development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, implement and troubleshoot the network infrastructure to support offsite workers. Areas of network infrastructure where Progent's experts offer guidance include safe and efficient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi network planning and implementation, and robust Internet access. For details about Progent's infrastructure expertise for a remote workforce, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition simple for customers to transfer to another service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help companies comply with business guidelines and government regulations for IT data security and incident reporting.

The breadth and depth of Progent's engineering team offer a unique set of benefits to clients wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for resolving real-world network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major bills for fast fixes. An additional benefit of by-the-minute invoicing is that you are less tempted to permit less critical problems to stay unaddressed until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by every staff member to each client. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Brownsville, Texas business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite consulting services to help you to plan, install, manage and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup.

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    With Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain the full benefits of bringing intelligent services into their IT infrastructures. Cisco's switching technology allows you to deploy capabilities to make your IT network highly available to accommodate time-critical needs, expandable to facilitate growth, safe enough to protect restricted information, and capable of prioritizing and controlling traffic flows to optimize system performance. Progent's CCIE certified engineers can help you pick out and deploy Cisco Catalyst switches appropriate for your company. In addition, Progent's CISM and CISA certified security consultants can help you develop a comprehensive security plan and configure Catalyst switches so they powerfully support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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    Progent's Microsoft-certified Windows 2003 Server consultants can provide computer support and expert consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and maintenance offerings include network planning, deployment, project management, in-person and off-site network support and repair, Help Desk services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    WiFi 6/6E Management Consulting

    Progent can help you plan, configure, manage, and troubleshoot a viable Wireless network architecture, select appropriate products, and integrate access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a thorough wireless network security plan that is well integrated with the security strategy for your overall corporate network.

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    Remote Troubleshooting Supplemental Call Center

    Progent's Computer Helpdesk Outsourcing Support Services for PC desktop support are intended especially for small organizations who require fast access to a Help Desk Call Center with professional telephone support and effective escalation capability but who have to operate within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Software Selection and Deployment.

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    Progent's Ekahau-certified Wi-Fi network design consultants can help your business to plan, install, enhance, manage and debug a Wi-Fi solution adapted to your building. Progent can provide remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for managing the health of multiple Wi-Fi networks.

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