Brownsville, TX Online Help from Certified Network Service Experts
Progent's network support services can deliver your Brownsville, TX company budget-friendly and reliable support from world-class network engineers. By providing IT consulting service when you require it, providing advanced expertise for vital technologies, offering value-added services such as automated network monitoring, and billing only for support you receive, Progent offers your Brownsville, Texas business an affordable alternative for maximizing the productivity of small business information systems. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and support a robust and secure IT network and to benefit from fast access to the experienced consulting usually available only to corporations who can set up a large in-house IT staff.
For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your company to plan and implement your cloud computing strategy.
Popular Products and Technologies Serviced by Progent for Business Networks in Brownsville, Texas
Progent's nationwide team of industry certified experts provides support for virtually all aspects of information technology used by businesses of any size. Areas served by Progent in and around Brownsville include:
Support Delivery Alternatives Available for Brownsville, Texas Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity records, dependable follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for new customers to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, high availability network design, virtualization solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, extended initiatives like management information application development and customization, relational database software development and administration services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Exchange and MS SQL in order to provide small companies with greater degrees of reliability, security, and recoverability than is possible with the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of many of the world's largest IT companies, Progent can save you the expense of creating and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and extensibility but that is in addition easy for clients to migrate to a different support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT information protection and incident reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to organizations wishing to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the front lines of network service, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested methods for repairing actual IT problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big bills for quick fixes. Another benefit of granular pricing is that customers will not be inclined to permit simple issues to fester until they grow into big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by every staff member to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Brownsville, Texas company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).