Brownsville, Texas Microsoft and Cisco Premier Consulting

Service Delivery Options for Brownsville, Texas Businesses
Progent offers a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and network management. Progent's paradigm for providing network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Support Model ensures rapid response, thorough service records, reliable follow-up, and tight expense control across a range of network service delivery modes that include remote repairs, in-person help, and top-tier consulting.

• Remote Support
  Progent’s Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online network support expertise.

• Onsite Service
  Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: in-person support professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site support calls is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details about why to register for Progent's onsite computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Online Help Desk Services for Small Businesses.

• Shared Help Desk Services
  Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. For more information, see Progent’s Help Desk Co-management services.

• Consulting Services
  Progent provides small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including
• Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network design, virtualization solutions, plus integration, programming and training for business software including accounting, operations, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including site relocations and massive software upgrades, longer term initiatives such as upgrading a legacy MRP system to a modern MS Dynamics 365 package, database application development and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

• Infrastructure Consulting Services for Teleworkers
  Progent can assist small and medium-size companies to plan, implement and debug the infrastructure for at-home workers. Areas of network infrastructure for which Progent's experts offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and implementation, and robust Internet connections. For details about Progent's infrastructure consulting expertise for telecommuters, visit network infrastructure guidance for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

• Hybrid Cloud Migration Consulting
  Progent can provide expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network information protection and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful set of advantages to organizations trying to maximize the business value of their IT network within an affordable budget. These advantages include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, in the trenches of network service, performing a wide range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for fixing real-world IT problems efficiently. Find out more about Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for fast fixes. An additional advantage of granular billing is that you are less inclined to permit incipient problems to stay unaddressed until they grow into major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

• Full Reporting of Delivered Services
  Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Brownsville, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).