Low-cost Network Support from Microsoft and Cisco certified Consultants for Companies in Brownsville, TX
By delivering world-class support when you need it, making available specialized knowledge for critical applications, providing high-value services like virtual data center hosting, invoicing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows you to maximize the competitive value of your It network and minimize service costs. Progent appreciates that information system security, dependability, and efficiency are just as important to small companies as to large corporations but that smaller organizations lack the economy of scale to spend heavily in information networks and in-house service groups. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to provide the IT support your business requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Businesses in Brownsville, Texas
Progent's group of certified support professionals offers support for virtually all aspects of network technology deployed by companies of any size. Practice areas supported by Progent in and around Brownsville include:

Support Delivery Alternatives for Brownsville, Texas Companies
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and IT management. Progent's paradigm for providing computer support services is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive activity records, consistent follow-up, and tight cost monitoring across a range of network service delivery modes that include remote repairs, onsite help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies including Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection consulting, high availability it system design, server virtualization solutions, plus configuration, customization and support for business software including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as office moves and massive software migrations, extended initiatives such as upgrading an older ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can help small and mid-size companies to plan, configure and debug the network infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants can provide guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN design and deployment, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for an at-home workforce, go to network infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to another service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the multi- platform and non- standardized networks typical of small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Brownsville, Texas Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise network consulting allow small companies to sidestep the pitfalls related to excessive reliance on small service firms or freelance engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes depend excessively on independent consultants. Though freelance support engineers have lower expenses than more substantial support firms and can afford to bill nominally smaller fees, individuals are frequently stretched to far to respond rapidly to urgent network problems. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance in case of a crisis. As your small business grows, system downtime or problems with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can disappear quickly because of lost productivity. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big consulting team to fall back on for advice requires them to train with the meter running while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Experts in Advanced Network Solutions
    The majority of smaller support organizations or freelance consultants focused on small business network support may excel at delivering routine fixes but lack the seasoning to deal efficiently with complicated network environments with mixed platforms, multiple locations, VoIP systems, mobile clients, interconnected accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your business because enterprise networks are characteristically complex, support issues require thorough understanding of in many technical disciplines, and reaching a high level of stability, reliability, and security calls for enterprise-proven leading practices.

  • Build a Firm Foundation for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a strong basis, a sequence of band-aid repairs commonly get piled on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable basis to handle critical business needs and support future growth.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses need guidance and education to navigate through an increasingly complicated array of technology options offered for enabling business growth and enhancing productivity. They do not need a network engineer or service firm that attempts to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services only. This permits Progent to align consulting services with the real needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a client.

Get in Touch with Progent
If your Brownsville, Texas company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send messages, examine the Exchange global address list, copy addresses, sync up calendars, and alert people to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also can provide specialized onsite Entourage training.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based environment. SCDPM 2016 delivers application-sensitive backup for critical workloads like SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, deploy, manage, and troubleshoot a multi-site backup/restore system built around Data Protection Manager 2016. Progent can assist you to migrate from an older version of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver comprehensive project management support to make sure you finish your SCDPM 2016 deployment on schedule and within your budget.

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