Expert Online Troubleshooting for Brownsville, Texas Computer Networks from Certified Engineers
Small companies have typically been underserved by major IT service organizations. Some small businesses permit themselves to grow overly reliant on freelance consultants or small support firms who lack the size or extensive skill sets to react promptly or efficiently to network crises. Still other small companies turn to giant support firms staffed with technicians trained to provide by-the-numbers solutions to ordinary problems but who are missing the background and versatility to handle the variety of environments and lack of standards that characterizes small business information networks.
Progent's proven methodology for providing affordable and successful technical support to small companies has made Progent one of the premiere Microsoft-certified IT service organizations in the industry. Progent has delivered remote support to companies in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to help your business to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent for Brownsville, Texas Office Networks
A Microsoft-certified Partner IT service company with a large team of Cisco Certified CCIE network consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and affordable remote consulting to Brownsville, TX businesses for a broad range of information technologies such as:
Service Delivery Alternatives for Brownsville, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Service Model ensures fast response, comprehensive service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery options that include online repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and repair network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online network support services.
- Onsite Service
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the optimal solution: onsite service professionals when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how and why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects such as management reporting application programming and customization, database application development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical business applications like Exchange Server and MS SQL to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually tracked, and systems are regularly archived and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is in addition convenient for clients to migrate to another support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can handle the mixed- platform and non- standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for IT information protection and reporting.
The breadth and size of Progent's consulting staff offer a powerful array of advantages to companies trying to increase the business value of their IT network within a reasonable budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the forefront of IT service, performing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a consultant with proven approaches for repairing real-world IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids major invoices for fast fixes. Another advantage of granular billing is that your company won't be inclined to allow minor problems to fester until they grow into major ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to each client. The practice of detailing and archiving support activity allows more efficient service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Brownsville, Texas business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).