Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful solutions for achieving mobile connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent offers Buffalo, New York companies support from BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses often turn to outside support professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to design, manage, and repair BlackBerry-based solutions economically and efficiently, doing away with the need for an internal BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote service delivery capabilities, provides small businesses an affordable solution for incorporating BlackBerry products seamlessly into their business information network.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use management tools so you can track and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry devices, providing a single platform for handling critical jobs like smartphone installation, upgrades, and retirement and offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless integration between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Integration Support

BlackBerry BES Server features a variety of security capabilities starting with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in selecting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry authorized consultants can help you to select advanced security features and activate them wirelessly. Examples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry device
  • Wipe information from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BES Server also provides flexibility in selecting mechanisms to prevent users from loading or running unsecure or prohibited applications. Progent can assist you to choose blocking processes like:

  • List exactly what applications are allowed on the device
  • Block third-party applications from using persistent storage on the smartphone
  • Select what resources third-party applications can use on the BlackBerry device
  • Restrict the types of access external applications running on the smartphone can establish
  • Block all third-party programs from being loaded or executed on the smartphone

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization issues to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software editions, server hardware and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can help you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security specialists to perform company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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