Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time one of the most popular solutions for maintaining mobile connectivity to email, calendars, web applications, and other vital business data. Progent offers Buffalo, New York businesses support from BlackBerry-certified professionals who can help companies to maintain existing BlackBerry deployments or transition efficiently to a modern mobile platform.
As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations of any size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses frequently resort to outside support firms who offer expertise in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to design, manage, and repair BlackBerry-based solutions economically and efficiently, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote support model, provides small companies an economical solution for incorporating BlackBerry products seamlessly into their information network.
Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft technology, configure streamlined administration tools to help you track and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile applications, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.
BlackBerry BES Server Consulting Services
The BlackBerry Enterprise Server (BES) gives companies a single and safe mechanism for incorporating BlackBerry smartphones into their messaging, groupware, and software application environment. BlackBerry Enterprise Server allows mobile BlackBerry users to connect to Microsoft Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry smartphones with workstations to ensure up-to-date information for collaborative programs like schedules, contact lists, to-do lists, instant messaging, and custom business programs. Due to BlackBerry Enterprise Server (BES) support for Microsoft Exchange, users carrying BlackBerry smartphones can have effortless connectivity with Exchange messages as well as to instant messaging-aware applications through Microsoft Office Communications Server and Lync Server support.
Progent's BlackBerry-qualified consultants can help you plan, deploy, and support BlackBerry BES Server so you can optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.
Progent's Remote BlackBerry-Qualified Technical Support is Fast and Economical
For companies in Buffalo, New York who need fast and affordable access to an authorized RIM BlackBerry support professional, Progent delivers efficient online assistance from a seasoned support staff who have provided network solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)
Online support eliminates travel costs and allows consultants to resolve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in areas such as resolving synchronization issues, configuring BlackBerry BES Server, and designing a protected, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can in addition assist you to troubleshoot a wide range of issues concerning synchronization, device recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, desktop application installation, and Desktop Redirector.
As a top innovator in providing nationwide online help for small business networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support expenses at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry-certified engineers can also help you to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and install appropriate security configurations.
Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP data.
Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, system design, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a wireless solution that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and hardware products match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and mass storage, network design, and application configuration.
To optimize system protection, Progent's BlackBerry expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.
Call or Email Progent for Assistance from a BlackBerry-Certified Expert
In order to ask Progent about technical support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.