Consulting Support for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most successful products for achieving anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Buffalo, New York companies support from BlackBerry-premier experts who can assist businesses to maintain their BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small company networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has become the standard for organizations of all sizes, successful deployment and maintenance of BlackBerry technology has grown increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small businesses often resort to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, manage, and repair BlackBerry environments affordably and efficiently, doing away with the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, provides small businesses an economical solution for incorporating RIM BlackBerry technology productively into their IT system.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use administration utilities to help you monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom mobile software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Consulting Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry devices, providing a centralized solution for handling key tasks like device installation, upgrades, and retirement while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange, Groupwise, or Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of protection to meet the special needs of your environment. Progent's BlackBerry certified consultants can assist you to choose advanced security functions and enable them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a device
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BES Server also provides flexibility in determining mechanisms to keep mobile users from loading or executing unsafe or unauthorized code. Progent can help you to select blocking techniques such as:

  • Specify exactly what programs are allowed on the device
  • Block external applications from allocating persistent memory on the smartphone
  • Select what resources third-party software can access on the BlackBerry smartphone
  • Limit the types of connections external programs running on the BlackBerry device can initialize
  • Block all external applications from being loaded or run on the BlackBerry smartphone

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help your company to carry out common support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned service professionals can also help you to resolve a wide array of problems concerning synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small company IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support costs at a minimum and, by resolving problems quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs analysis, system architecture, installation planning and execution, performance tuning, design of a high-availability architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to support a BlackBerry Enterprise Server, help you to determine which administration model and physical components match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software editions, processors and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-premier security specialists to run network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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  • Microsoft Exchange 2016 Upgrade Planning Remote Support Services
    Microsoft Exchange Server 2016 Upgrade Planning Technical Support Services

    Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Top ISA 2004 Standard Edition Server Specialists Remote Microsoft Proxy Server Specialist

  • 24-7 Lync Server 2013 conference bridges Engineer
    Lync Server 2013 VoIP Engineers

    Lync 2013, renamed Skype for Business, allows businesses of any size to create a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and system architects can assist you to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or mixed model appropriate for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your IT staff and end users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.

  • Top Quality SMS Server Migration Online Troubleshooting 24x7 SMS Server Upgrade Online Consulting
  • Top Rated Support and Integration Forefront TMG Firewall Configuration Microsoft Forefront TMG 2010
  • Troubleshooting Windows Server Hyper-V 2016 Linux Emergency Windows Hyper-V 2016 Security and Compliance Technology Consulting
  • UNIX Engineers Sun Solaris Technical Support
  • Urgent Buffalo Ransomware Ryuk Susceptibility Report Buffalo New York Buffalo Crypto-Ransomware NotPetya Susceptibility Review Buffalo, United States
  • Urgent Microsoft Experts Skype for Business disaster recovery Consultant Emergency Microsoft Experts Consulting Services Skype for Business Back End Server
  • Urgent Sales Office IT Consulting Branch Offices Integration Services

  • XenApp Virtual Application Delivery Technology Professional
    Support and Setup Citrix MetaFrame

    Progent's Citrix experts can help you to plan, install, manage, and troubleshoot a virtualized application delivery system built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and support an off-site datacenter that features high availability, advanced security, and fast recovery.

  • VLAN Test Lab Services Immediate Business Continuity Testing Consultancy
  • Virtual Machine Hosting Consultants Biggest ProSight Virtual Hosting Engineer
  • Wi-Fi RF Coverage Maps Consulting WLAN Site Survey Specialists
  • Windows Server 2008 Active Directory Consultant Services Setup and Support Windows Server 2008 R2
  • Windows Server 2016 VM Load Balancing Support Windows Server 2016 VM Load Balancing Outsourcing
  • Windows Server 2022 Hotpatching Specialist Microsoft Certified Partner Windows Server 2022 Disaster Recovery Technical Support
  • Wireless Case Study School Wireless Example Application

  • Palo Alto Networks PA-Series Firewalls Security Services
    Palo Alto Networks User-ID IT Services

    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity ecosystem that spans your on-premises and cloud-based assets and guards all users at any location with any device.

  • Zero Trust Security Setup and Support Largest ProSight Duo MFA IT Consulting
  • ransomware forensics Consultant Services 24/7/365 Ryuk ransomware forensics analysis Specialist

  • Windows, UNIX, Solaris Computer Consultant
    Windows, UNIX, Solaris Network Consultants

    Progent's UNIX platform consulting experts offer small companies and developers support for managing and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you an easy one-stop consulting firm to help you create and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

  • BlackBerry Email Small Business IT Outsourcing Group Buffalo, Erie County
  • wireless IP phones and CUCM Specialist wireless IP phones and CUCM Network Consultant

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