Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile smartphones were once one of the most popular solutions for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent can provide Buffalo, New York companies the expertise of BlackBerry-certified experts who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the complexity of small company networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the norm for companies regardless of size, successful integration and support of RIM BlackBerry technology has grown more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses frequently turn to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, manage, and repair BlackBerry solutions affordably and effectively, doing away with the need for an in-house BlackBerry solutions specialist and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, gives small companies an affordable alternative for incorporating RIM BlackBerry technology productively into their information system.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and support BlackBerry devices throughout your company, define security policies that are right for your company, develop custom wireless applications, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry smartphones, providing a centralized solution for handling key tasks like smartphone deployment, upgrades, and retirement and also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server features a variety of data protection capabilities beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting levels of security to meet the special requirements of your mobile network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them wirelessly. Samples of these over-the-air selectable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a missing or stolen device
  • Disable Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also provides versatility in determining ways to keep BlackBerry users from installing or running unsecure or prohibited software. Progent can help you to choose blocking processes like:

  • Specify precisely what programs are permitted on the device
  • Prevent third-party software from allocating non-volatile storage on the BlackBerry smartphone
  • Select what resources third-party programs can use on the device
  • Restrict the types of connections external software running on the BlackBerry device can initialize
  • Prevent all external software from being installed or executed on the smartphone

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified service professionals can in addition help you to resolve a wide array of issues associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote help for small office networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs low and, by handling problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to define and install appropriate security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements assessment, solution architecture, deployment strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to design a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and physical components meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Consultant
If you wish to ask Progent about professional expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.



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    Progent can help small and mid-size businesses to set up and debug video conferencing applications to allow their telecommuters to communicate productively with colleagues and customers.

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    Nagios and MRTG are useful, license-free monitoring utilities that run on the Linux OS and can be used to analyze UNIX/Linux environments, Microsoft Windows networks, or mixed-OS networks where the Linux OS and MS Windows run side by side. Nagios allows system support engineers to monitor system services such as POP3, HTTP, SSH, and NNTP. MRTG permits you to track the bandwidth through SNMP-enabled network appliances such as processors, routers, and switches. Progent's system monitoring engineers can assist you to use both these utilities to streamline and troubleshoot your computer network.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, optimize and debug Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to current devices.

  • Windows Server 2016 Network Design and Consulting Buffalo, United States Microsoft Windows Server 2019 Repair Installation
  • Windows, UNIX, Solaris Support and Setup Windows and UNIX Technology Professional
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