Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular solutions for achieving location-independent connectivity to email, scheduling, web-based applications, and other critical business data. Progent can provide Buffalo, New York companies the expertise of BlackBerry-premier professionals who can help businesses to maintain their BlackBerry environments or migrate smoothly to a more popular mobile platform.

As the sophistication of small company networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for businesses regardless of size, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small businesses often turn to outside support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, combined with Progent's proven online support model, gives small companies an affordable solution for incorporating RIM BlackBerry technology productively into their information system.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools so you can monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry smartphones, providing a centralized platform for handling key tasks such as device deployment, upgrades, and deactivation while also offering a strong foundation for data protection and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Integration Assistance

BlackBerry BES Server includes a wealth of data protection options beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in selecting levels of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified engineers can help your company to select powerful security functions and enable them remotely. Samples of these wirelessly selectable security settings are:

  • Lock down a smartphone
  • Erase data from a lost or stolen device
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers versatility in determining how to keep users from loading or running unsafe or prohibited software. Progent can help you to select protective techniques such as:

  • List exactly which programs are permitted on the device
  • Prevent third-party programs from using non-volatile memory on the BlackBerry device
  • Select which resources external software can access on the BlackBerry smartphone
  • Restrict the types of connections third-party software running on the BlackBerry device can establish
  • Prevent all third-party software from being loaded or executed on the smartphone

Progent's Online BlackBerry-certified Support is Fast and Economical
For businesses in Buffalo, New York who want fast and affordable help from an authorized RIM BlackBerry consultant, Progent offers efficient online help from a seasoned network support staff who have provided network solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Online consulting services eliminates travel costs and lets engineers resolve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and offer expert support in fields including troubleshooting synchronization issues, deploying BlackBerry BES Server, and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can also assist you to troubleshoot a wide range of problems associated with synchronization, handset detection, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online support for small office networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry support expenses at a minimum and, by dealing with problems promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and help you to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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