Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time among the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business information. Progent offers Buffalo, New York businesses the services of BlackBerry-certified experts who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a modern mobile solution.

As the sophistication of small company networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry solutions has become more challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations frequently turn to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry-based environments economically and efficiently, eliminating the need for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven online support capabilities, provides small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their business information network.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to track and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom wireless software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Support for BlackBerry Enterprise Server
RIM's high-end platform for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange Server, Domino, or Novell GroupWise users to transmit and receive emails that are encrypted during wireless transit to provide maximum data protection. BES Server also simplifies a broad selection of vital management jobs ranging from BlackBerry setup and updates to mobile security and high availability.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-certified engineers can help you utilize RIM BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Control user and group settings with BES Server's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help your company to utilize BES Server to implement important tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant architecture based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the integrity of your BlackBerry solution

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned experts can also help your company to troubleshoot a broad range of issues associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small office networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support expenses low and, by solving problems promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements analysis, solution design, installation strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a wireless solution that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which management approach and physical components meet your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about options for software editions, server hardware and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Progent can assist small and medium-size companies to implement collaboration software to permit their remote workforce to engage in productive teamwork with colleagues and other stakeholders.

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    Progent offers the expertise of a senior specialist with years of experience installing, maintaining, and enhancing video conferencing platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT management team, your ISP, and your telepresence platform vendor to help your company increase the strategic value of your telepresence ecosystem.

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    Progent's Duo managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices.

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    Dynamics GP accounting offers analytics and reporting capabilities that let you monitor all operations, revenues and expenses, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to create reports that allow you to understand your business more thoroughly, converting uncooked data into valuable business information. Progent can enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized business application development and eCommerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.

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    Progent's certified Office Word and Microsoft 365 Word consultants offer a broad selection of affordable remote consulting services to assist you to manage your existing Microsoft Word environment or assist you to migrate to a newer release of Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, integrating Word with different Microsoft Office apps like Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone synchronization, and remote training classes customized for your special requirements.

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    Progent's certified consultants provide computer support and IT consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's migration, configuration, management, and troubleshooting expertise for Exchange 2003 Server include planning, installation, documentation, local and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, allows customized reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can help your company to design and execute pilot and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Progent's certified Windows 2000 Server experts can provide computer help and IT consulting services for the entire line of .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting offerings include network design, deployment, documentation, on-site and off-site support, Help Desk outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.

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    Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as one or more public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

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    Progent offers the support of certified engineers and seasoned database application developers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and security consultants to assist your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's consultants can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent offers full-service project management so you can design and execute an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.

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    Progent's Ekahau-certified Wi-Fi site design experts can help your business to plan, implement, enhance, manage and troubleshoot a Wi-Fi network customized for your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.

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    Cisco's network security and remote access technology for small organizations provide a comprehensive range of easy-to-administer security products to help safeguard your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that align best with your business goals.

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    Remote management cards give network managers complete control over a server without the requirement for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can use these remote management cards to deliver efficient remote technical assistance. Progent is familiar with a number of remote management cards such as Aten remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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