Consulting Support for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were once one of the most popular solutions for achieving location-independent connectivity to email, calendars, web applications, and other critical business information. Progent offers Buffalo, New York businesses the expertise of BlackBerry-premier consultants who can assist companies to manage existing BlackBerry environments or transition smoothly to a more popular mobile platform.

As the complexity of small business networks has increased, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has become more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations often turn to outside consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, manage, and repair BlackBerry solutions affordably and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven remote service delivery capabilities, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry technology productively into their business information system.

Progent's engineers can help you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management support, and Microsoft Exchange setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can track and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for handling critical tasks like smartphone installation, updates, and retirement and providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless communication between Exchange Server, Groupwise, or Lotus email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry BES Server Integration Support

BES Server offers a variety of security options beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to match the special needs of your company's environment. Progent's BlackBerry certified consultants can help you to select advanced security functions and activate them remotely. Examples of these over-the-air configurable security settings include:

  • Disable a smartphone
  • Erase information from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malware

BlackBerry BES Server also offers versatility in determining how to prevent BlackBerry users from loading or executing unsafe or prohibited programs. Progent can help you to select blocking processes like:

  • List exactly what applications are allowed on the device
  • Block external applications from using non-volatile memory on the BlackBerry device
  • Select which functions external software can access on the BlackBerry smartphone
  • Restrict the types of connections external software running on the smartphone can establish
  • Block all third-party software from being installed or run on the device

Expert BlackBerry Consulting Support Services Available Online from Progent
Progent's certified BlackBerry engineers are accessible remotely to deliver expert technical help to businesses in the Buffalo area or throughout New York. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and reduce support costs in every state in the United States and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers online consulting support for a broad array of technologies related to BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs analysis, solution design, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and hardware products meet your needs, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about consulting help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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