Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most popular products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other vital business information. Progent offers Buffalo, New York companies the services of BlackBerry-premier consultants who can assist companies to manage existing BlackBerry deployments or migrate efficiently to a current mobile solution.

As the complexity of small company networks has expanded, and as the demand for world-class protection, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of RIM BlackBerry technology has grown increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often resort to external support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry-based environments economically and effectively, doing away with the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and control BlackBerry devices across your company, define security policies that make sense for your business, customize mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


BlackBerry Enterprise Server Consulting Support
The BlackBerry Enterprise Server gives companies a single and safe mechanism for integrating BlackBerry smartphones into their email, groupware, and application infrastructure. BlackBerry BES Server enables mobile BlackBerry clients to access Microsoft Exchange Server, Lotus, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to achieve consistent information for collaborative programs like schedules, contact lists, to-do lists, instant messaging, and custom business programs. Thanks to BlackBerry BES Server support for Exchange Server, users carrying BlackBerry handsets can have effortless connectivity with Exchange email as well as to IM-capable applications through Microsoft Office Communications Server and Microsoft Lync Server 2010 support.

BlackBerry Enterprise Server Support

Progent's BlackBerry-premier consultants can show you how to design, configure, and maintain BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, streamline the management of a BlackBerry environment, and reduce the cost of maintaining a mobile workforce.

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also assist your business to resolve a broad array of issues associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connectivity, IM, desktop application installation, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small business networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs low and, by handling problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the MDS and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology needs assessment, system design, roll-out strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to design a wireless system that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and hardware products meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry expert can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
In order to ask Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.



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