Consulting and Technical Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful products for achieving mobile connectivity to email, calendars, web-based applications, and other vital business data. Progent can provide Buffalo, New York businesses the expertise of BlackBerry-certified consultants who can assist companies to manage existing BlackBerry environments or migrate smoothly to a current mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the norm for organizations of all sizes, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small organizations frequently turn to external consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can monitor and control BlackBerry devices across your company, define security policies that make sense for your business, develop custom wireless applications, and make sure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry devices, providing a single platform for handling key tasks such as smartphone installation, updates, and retirement and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server provides a wealth of security options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting degrees of protection to match the specific requirements of your company's network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them wirelessly. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe information from a misplaced or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malware

BES Server also provides versatility in determining how to prevent mobile users from loading or running unsecure or unauthorized applications. Progent can assist you to choose protective techniques like:

  • Specify precisely what programs are permitted on the device
  • Block external applications from using persistent memory on the device
  • Determine what functions third-party programs can access on the BlackBerry smartphone
  • Limit the types of connections external software running on the BlackBerry smartphone can establish
  • Block all third-party software from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-certified Support is Quick and Affordable
For companies in Buffalo, New York who want quick and affordable access to a qualified BlackBerry consultant, Progent offers effective remote assistance from a seasoned network support team who have delivered network solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Online consulting services avoids travel expense and enables specialists to fix problems rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide expert support in fields including troubleshooting synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system architecture for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can also help you to troubleshoot a wide range of issues concerning synchronization, device detection, email reconciliation, web browsing, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support expenses low and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, implementing wireless software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to select and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.

Contact Progent for Help from a BlackBerry-Qualified Consultant
To get in touch with Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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