Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were once one of the most successful products for achieving mobile connectivity to email, calendars, web programs, and other vital business information. Progent offers Buffalo, New York companies the expertise of BlackBerry-certified experts who can assist companies to manage existing BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business networks has increased, and as the demand for world-class security, dependability, and recoverability has become the standard for organizations regardless of size, successful integration and support of RIM BlackBerry technology has grown more challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small organizations frequently turn to outside consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to plan, manage, and repair BlackBerry-based environments affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical alternative for integrating BlackBerry products seamlessly into their information network.

Progent's consultants can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom mobile software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Integration Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry devices, providing a single solution for handling key tasks like smartphone installation, upgrades, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows wireless synchronization.

RIM BlackBerry BES Server Integration Help

BlackBerry BES Server provides a variety of security options beginning with automatic encryption of information sent between a BlackBerry device and BES Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in selecting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Lock down a device
  • Erase data from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting how to prevent users from installing or running unsafe or prohibited software. Progent can help you to choose blocking techniques like:

  • Specify precisely what programs are permitted on the device
  • Prevent third-party software from using persistent memory on the BlackBerry device
  • Select what functions third-party programs can access on the BlackBerry smartphone
  • Restrict the types of access third-party applications running on the BlackBerry device can establish
  • Block all external software from being installed or executed on the BlackBerry device

Progent's Remote BlackBerry-certified Consulting Services is Quick and Economical
For businesses in Buffalo, New York who require quick and economical help from an authorized RIM BlackBerry consultant, Progent provides effective online assistance from a veteran support staff who have delivered network solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Online consulting services avoids travel expense and allows consultants to solve technical issues rapidly, allowing you to reduce lost productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and can provide professional help in areas such as resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a protected, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can also help your company to resolve a broad range of issues associated with synchronization, device recognition, email consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support expenses low and, by resolving problems quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, implementing over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs analysis, system design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified expert can assist your company to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Consultant
To contact Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.