For businesses of all sizes in Buffalo New York, Progent offers convenient, quick, and economical communication with Cisco CCIE-Premier engineers. CCIEs are world-class network professionals who achieve this prestigious recognition only after strenuous testing overseen by Cisco. CCIE-qualified engineers can tackle the most complex issues associated with network deployment, troubleshooting, and configuration. Progentís CCIE-certified support specialists operate directly with Cisco's internal engineers in analyzing anomalies with Cisco IOS or Cisco NX-OS utilities and coming up with temporary alternatives or obtaining program patches to correct problems. A Cisco certified CCIE knows how to detect the origin of network difficulties whether from hardware or applications.

Progent offers fast and affordable remote access to a CCIE specialist so that you can receive timely help for complicated network issues that are affecting business productivity but are outside the experience of your local network support organization. Progent's CCIE-Certified consultants can access your system via state-of-the-art remote connectivity utilities that allow them to provide fast and low-cost diagnosis and resolution of critical network problems.

Progent's CCIE Support Services
Most CCIEs are employed by big corporations or nationwide ISPs, and so their skills are not readily accessible to smaller organizations. Progent is among the few support providers that makes CCIEs accessible to help small and medium sized businesses. Also, Progent can provide fast contact with a CCIE remotely so that you can get timely support for urgent network issues that are hurting business efficiency. To learn how to get in touch with a Progent CCIE for immediate help with your IT infrastructure, go to remote network help.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Progent maintains one of the biggest groups of Cisco-certified CCIE experts of any independent support company in the United States. Consequently, Progent offers unbeatable expertise in finding connectivity solutions based on Cisco technology. Because Progent is also a Microsoft Certified Partner and provides expert application support for a wide array of popular applications, Progent can help you achieve end-to-end IT solutions that optimize the strategic value of your network.

CCIEs are an excellent value because their depth of expertise enables them to resolve the most intractable problems quickly. In typical scenarios, less seasoned engineers can burn up hours or even days wrestling with a task that a certified CCIE can resolve in a few minutes. Most Progent CCIEs are not only expert at Cisco technologies, but also have multiple advanced industry certifications including Microsoft MCSE, and an important network security certification such as CISSP or CISA. This allows Progent to offer complete solutions that address a broad range of technologies without incurring extra costs and interruptions managing too many specialists.

Software Update Management for Cisco Network Appliances
Patch management is crucial and complicated process. Timely and properly managed updating maximizes cybersecurity, compliance, uptime, and capability. Sporadic software update management can result in security vulnerabilities, compatibility problems, sluggish or inconsistent performance, needless offline stretches, or unavailability of key functions. Patching entails more than periodic updates of operating systems and apps for servers and endpoints. Firmware patches can be as essential for network appliances such as switches, firewalls, and wireless access points.

Patch Management Services for Network Devices

Progent offers software update management support for infrastructure appliances from Cisco and other suppliers

Progent has delivered advanced help for Cisco networking appliances for more than twenty years and Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. To find out about Progent's services for patch management, see Progent's software update management services.

In order to find out more information concerning Progent's world-class support services for Cisco technology, select a subject:

Additional Support Services Available from Progent
Progent can also provide a broad selection of IT consulting services in key practice areas to assist companies to turn Cisco networking technology into an integrated IT solution that provides strategic value. Some of the consulting services available from Progent's experts are project management expertise, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization design and management, Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Hyper-V consulting, business continuity planning and testing, Windows Server 2012 R2 configuration, network security vulnerability scanning, database administration and database development expertise, and part-time Chief Information Officer consulting services.

Progent can also assist your IT team you to design, implement, manage and repair enterprise hybrid cloud solutions that incorporate physical and cloud resources and that use Cisco technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud planning and integration consulting.)

By providing a convenient centralized source for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that match the unique needs of companies in Buffalo New York.



An index of content::


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    For companies with a combination of Apple Mac and Microsoft Windows computers, there exist two basic alternatives for running Windows-only applications on an Apple Mac: remote access to an actual Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a networked Windows-powered computer to use Windows software and access system resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac system so that you can run Microsoft Windows programs locally. Progent's Mac technology consultants can help your organization to maintain these solutions for running Windows programs on your Apple Macs and can also help your business to assess and install other solutions for Microsoft Windows platform simulation.

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