For businesses of any size in Buffalo New York, Progent offers convenient, fast, and affordable access to CCIE-Certified engineers. CCIEs are world-class networking professionals who earn this elite recognition by completing strenuous examinations administered by Cisco. CCIEs can tackle the most complex problems surrounding network deployment, troubleshooting, and optimization. Progent's CCIE-qualified professionals work closely with Cisco's internal engineers in analyzing problems with Cisco IOS or NX-OS software and coming up with temporary alternatives or receiving software patches to fix problems. A Cisco CCIE can detect the cause of network problems stemming from hardware or applications.

Progent can provide fast and affordable online access to a CCIE expert so your company has the opportunity to obtain high-level help for complicated network issues that are affecting your business but are beyond the experience of your local IT support resources. Progent's CCIE-Premier consultants can connect to your system via advanced remote support tools that allow them to perform fast and cost-effective diagnosis and resolution of critical network problems.

Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or national ISPs, and consequently their services are not easily accessible to smaller businesses. Progent is one of the few service providers that makes CCIEs available to assist small and medium sized businesses. Also, Progent offers fast access to a CCIE remotely so you can get immediate support for complex network issues that are reducing business productivity. To learn how to get in touch with a Progent CCIE for timely help with your IT infrastructure, go to online network support.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Cisco's large selection of both new and vintage connectivity devices supported by Progent includes ASA Series Firewalls and PIX 500 Firewalls, Catalyst FWSM, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points and distribution switches, wired and wireless IP systems, Catalyst and Nexus family switches, plus data protection and Virtual Private Network products. With the resources of one of the largest groups of Cisco-certified CCIE engineers of any independent consulting company, Progent has priority access to Cisco's engineering support specialists and Cisco's advanced training tools to keep at the leading edge of network technology.

Software Update Management for Cisco Network Devices
Software update management is a critical and complex process. Timely and properly managed patching optimizes security, compliance, uptime, and capability. Haphazard software update management can result in security gaps, compatibility issues, sluggish or erratic responsiveness, excessive offline stretches, or unavailability of important functions. Patching involves more than occasional updates of operating systems and apps for servers and user machines. Firmware patches can be as critical for infrastructure appliances such as switches, firewalls, and wireless access points.

Software Update Management Support for Network Devices

Progent offers software update management expertise for network infrastructure appliances from Cisco and other major suppliers

Progent has provided high-end support for Cisco infrastructure products for over two decades and Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. To find out about Progent's service options for software update management, check out Progent's patch management services.

In order to learn more concerning Progent's online and on-premises support for Cisco network technology, select a topic:

Other Consulting Services Available from Progent
Progent also offers a broad selection of consulting expertise in key areas to help companies to convert Cisco networking technology into a cohesive information system that provides strategic advantage. Some of the consulting services available from Progent's experts include project management support, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and management, Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows 2016 hybrid cloud/on-premises solutions, Windows Hyper-V deployment, disaster recovery planning, Windows Server 2012 R2 configuration, network security vulnerability assessment, DBA and database development expertise, and temporary CIO services.

Progent can also help your IT team you to design, deploy, manage and troubleshoot enterprise hybrid cloud solutions that incorporate physical and cloud-based resources and that utilize Cisco networking technology. (Learn about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform planning and integration expertise.)

By offering an efficient one-stop source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that address the specific needs of companies in Buffalo New York.



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    Network monitoring ordinarily consists of tracking a system's resource usage to help uncover throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows operate together. Progent's system support consultants can show you how to use both these programs to tune and repair your network. Progent's UNIX consulting professionals offer small businesses and programmers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.

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    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.


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