Cisco Remote and On-site Network Consulting
Buffalo Enterprise Computer Network Systems
For companies of any size in Buffalo New York, Progent can provide easy, quick, and economical contact with CCIE-certified engineers. Cisco CCIEs are top-level network professionals who earn this prestigious recognition only after rigorous examinations administered by Cisco. CCIE-qualified engineers can handle the most complicated issues associated with network integration, repair, and optimization. Progent's CCIE-certified support specialists operate directly with Cisco's internal engineers in identifying problems with Cisco IOS or Cisco NX-OS software and coming up with workarounds or receiving software patches to fix problems. A Cisco CCIE knows how to isolate the origin of network difficulties stemming from hardware or applications.
Progent offers fast online contact with a CCIE expert so you can receive timely assistance for complicated network issues that are impacting business productivity but are beyond the scope of your local IT maintenance organization. Progent's CCIE-certified engineers can connect to your network via state-of-the-art remote connectivity tools in order to perform rapid and cost-effective analysis and resolution of critical network problems.
Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or national ISPs, and so their services are not easily available to smaller organizations. Progent is among the rare support firms to make CCIEs accessible to help small and mid-size businesses. In addition, Progent can provide quick access to a CCIE by phone so you can get immediate support for complex network problems that are hurting business efficiency. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's remote network help.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |
Cisco's extensive family of new and vintage connectivity devices familiar to Progent includes ASA 5500 Series Firewalls and PIX Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs and switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus family switches, as well as security and Virtual Private Network solutions. With the resources of one of the largest teams of Cisco-certified CCIE engineers of any independent support firm, Progent has priority access to Cisco's engineering experts and Cisco's advanced learning programs to keep at the vanguard of connectivity technology.
Software Update Management for Cisco Network Devices
Software update management is a critical and complex task. Prompt and properly managed updating optimizes security, compliance, uptime, and functionality. Sporadic patch management can cause security gaps, compatibility problems, sluggish or erratic responsiveness, unnecessary downtime, or unavailability of important features. Patching entails more than periodic updates of operating systems and apps for servers and endpoints. Firmware patches can be as essential for network infrastructure appliances such as switches, firewalls, and wireless APs.
Progent has provided advanced help for Cisco infrastructure appliances for more than two decades and Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. To find out about Progent's service programs for software update management, visit Progent's software update management services.
In order to learn more about Progent's consulting support for Cisco technology, select a topic:
- Overview of Progent's Cisco Expertise
- Timely Remote Help from a Cisco CCIE Network Engineer
- Cisco Firepower NGFW Series Firewalls: Configuration and Management Expertise
- ASA 5500-X Firewall with Firepower: Configuration and Troubleshooting Support
- Cisco ASA 5500 Firewall Troubleshooting Expertise
- PIX Firewall Engineering Services
- Cisco Routers Configuration and Troubleshooting Services
- Cisco Wireless Consulting Support
- Cisco Aironet APs Consulting Support
- Cisco Small Business 100, 300 and 500 Wireless Access Points Consulting Support
- Cisco Catalyst 802.11ax Wi-Fi 6/6E Access Points Solution Design, Deployment and Debugging Support
- Cisco WiFi Controllers Consultants
- Meraki Wireless APs Engineering Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Integration and Troubleshooting
- Cisco Voice over IP (VoIP) Phones and IP Video Phones Expertise and Wireless IP Phone Solutions
- Cisco Jabber Consulting and Support Expertise
- Cisco Catalyst Switches Engineering Services
- Cisco Nexus Switches Configuration and Maintenance Expertise
- Cisco Meraki Switches Support and Troubleshooting Expertise
- Cisco VPN and Network Security Setup and Troubleshooting Expertise
- SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Consulting
- Cisco Duo MFA Two-factor Authentication Services for Teleworkers
- Design and Support for Cisco-based Datacenters and Colocation Centers
- Network Design Services for Service Providers
- Centralized Cloud-based and Hybrid Network Management Technologies for Cisco Environments
- NetApp and Cisco Private Cloud Architecture Consulting Services
In addition to Cisco products and technology, Progent's consultants offer advanced support for other major areas of IT systems, enabling Progent to deliver complete IT solutions for companies of all sizes. A sampling vital disciplines where Progent can deliver world-class support include:
- Windows Server 2022 Planning and Migration Services
- Microsoft Windows Server 2019 Migration Services
- Windows 2016 Hybrid Cloud/On-premises Solutions
- Windows Server 2012 R2 Migration Planning
- ProSight WAN Watch Infrastructure Monitoring and Management Services
- Microsoft Exchange Server 2010 Migration and Support
- Penetration Testing with NodeZero from Horizon3.ai
- Security Compliance Testing and Problem Remediation
- Disaster Recovery/Business Continuity Planning and Testing
- Microsoft SQL Server 2019 Integration, Microsoft SQL 2017 Migration and SQL Server 2016 Integration
- SharePoint Setup and Programming
- Oracle Database Administration and Programming and MySQL Application Development
- Windows Hyper-V System Design
- Windows Hyper-V System Design
- VMware vSphere and vCloud Deployment
- VMware Site Recovery Manager (SRM) Application Continuity Consulting
- VMware NSX Network Virtualization Architecture and Integration
- Citrix XenApp and XenDesktop Virtualization
- Project Management Outsourcing
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud solutions, and Google Cloud Platform Integration Consulting
An index of content::
Consulting Cisco Firewalls
Cisco ASA 5500 Firewall Upgrade Remote Support Services
Progent's CCIE-certified network infrastructure experts can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Setup and Support 5520 wireless controller
5500 Wireless Controller Support Services
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller solutions.
Security Management Practices Cybersecurity Consultancies
Checkpoint Firewall Configuration
For smaller businesses, computer security and compliance is excessively complex to stay ahead of but too risky to overlook. The world's largest enterprises have been hacked, and the top cloud service providers have occasionally been taken down. It seems like there's no place to run. Progent makes it economical for smaller organizations to implement critical IT security projects successfully by providing the advantage of billed time to the closest minute with no minimum charge for remote help. This means you have the help of a seasoned computer consultant to deliver precisely the knowledge you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security strategy.
Programmer Google Cloud hybrid integration
Microsoft Azure hybrid cloud solutions Specialists
Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with one or more public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Mac Office Excel Training
Microsoft Entourage for Mac Class
Progent offers one-on-one training customized for people who wish to expand their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for macOS and Mac OS X application software.
Biggest Specialist Android Remote Desktop Connection
Android and Skype for Business integration Remote Support
Progent's veteran group of network consultants and application experts have extensive experience delivering remote and onsite assistance for businesses of all sizes who want to integrate Android phones and tablets into their information systems so that users can communicate and collaborate from anywhere. Progent has the range of know-how to solve technical problems that involve multiple manufacturers and that represent a combination of legacy and up-to-date information technology. Progent offers budget-friendly remote expertise to assist you with any facet of designing, configuring, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to help you to resolve particularly challenging IT problems, or Progent can provide comprehensive project management services to ensure that you complete major network projects on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and use Android phones and tablets to maximize their business value.
IT Consultant Microsoft System Center Operations Manager
Professionals System Center MOM
Even if your business has a small computer support group and a limited technology budget, your information network can still feature the same high reliability and responsiveness that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT consultants, the most recent network management products for 24x7 monitoring and threshold alarms, and economical service packages such as a help desk service to keep your vital business applications and servers operating.
MS SQL Server 2008 Remote Support
Consulting SQL 2008
Microsoft SQL Server 2008 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the difficulty of creating, deploying, administering, and accessing enterprise information and analytical programs in environments ranging from handheld devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world expertise and broad knowledge in planning and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Support and Help ASA 5505 Firewall
ASA 5500 IT Consultants
Progent's CCIE-certified networking consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Cisco Firepower 4100 Series Firewalls Professional
ASA Firewall with Firepower Configuration
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, tune, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
ProSight NinjaOne Remote Desktop Management Online Support
ProSight NinjaOne Patch Management Automation IT Services
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity.
Network Engineer Integrated Services Routers
Branch Routers Integration
Cisco has designed a full array of routers that includes routers designed to provide the protection, bandwidth, and reliability demanded by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can help you choose and integrate Cisco routers to build a reliable foundation for your network and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.
Help Desk Sharing Cost Savings Network Consultants
Helpdesk Sharing Costs Consultant
Progent's Helpdesk management and co-management service programs help companies to reduce costs and increase productivity.
Problem Escalation Through Teamwork Consultancy Services Group
Microsoft Expert Best Practices IT Consulting Firm
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of IT service, performing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.
SQL Server Support and Integration
24x7 SQL 2008 Reporting Services Engineer
SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of a new generation of enterprise-class programs that can provide your company a critical competitive advantage. SQL Server provides built-in support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Integration Windows and Solaris
UNIX, Windows Engineers
If your company network combines UNIX, Linux or Solaris platforms with MS Windows, Progent can assist you to incorporate your IT resources into a cohesive network that allows all your operating systems to run side by side for easy administration, transparent information exchange, high availability, superior performance, and tight protection. Progent's UNIX and Microsoft Windows integration support services include IT infrastructure integration and service, support for Windows services for UNIX, online server monitoring and administration, online technical help and repair, on-site technical support, and Contact Center services.
Consulting ProSight Behavior-based Ransomware Detection
Professional ProSight Phishing Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology by SentinelOne to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
.NET F# Programming
DotNET Software Programming Companies
Progent's application experts have worked for 20 years with .NET technologies and the Visual Studio development system and are able to build or update .NET apps quickly and at low cost.
Consult CISSP-ISSAP Security Architecture
CISSP-ISSAP Cybersecurity Architecture Consultant Services
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive work with network security architecture. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can help your company with all aspects of architecture security.
24x7x365 Cisco Catalyst Wi-Fi 6 AP Planning Support and Help
Catalyst 802.11ax AP Migration Technical Support Services
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E AP experts can provide affordable online and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
System Center 2016 and Exchange Integration Consulting Services
System Center 2016 and NetApp Integration Setup and Support
Progent has over 20 years of experience integrating, and supporting the core components included with Microsoft System Center and can assist your organization to plan, configure, manage, and fix your Microsoft System Center solution to maximize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent's consultants can assist you to upgrade to the current version of System Center from a previous one or from a third-party datacenter management platform to deliver the advantages of best-in-class provisioning, management automation, security, plus infrastructure and application performance monitoring.
MSP360 VM Backup Online Technical Support
MSP360 Backup Online Troubleshooting
Progent can help you to design, implement and administer a backup solution built around MSP360 Backup software to protect your IT assets hosted on any major public cloud. Progent offers end-to-end monitoring and management to protect against data loss caused by human miscues, software errors, ill-intentioned insiders, and malware attacks like ransomware.
Android patch management Engineers
Professional Router patch management
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Consultants macOS Troubleshooting
Urgent macOS Integration Consultant
Progent provides national online help and troubleshooting services for businesses that operate Apple Mac OS X networks or whose information systems include a mix of Mac with Microsoft Windows technology. Progent's experts can provide Apple macOS and OS X users a range of services such as desktop assistance, migration to the most recent edition of Mac OS X from earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time charged for computer repair services. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP premier security professionals to assist with the toughest network problems.
Microsoft LCS Server Instant Messaging IT Consultants
Consulting Microsoft LCS Server Instant Messaging
Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced security, seamless integration with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP security. MS Office Communications Server has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support and troubleshooting services for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out a smooth upgrade that will add significant strategic value to your information network
Engineer System Center 2016 and VMware Integration
System Center 2016 Security and Compliance Online Consulting
Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager to provide small company networks enterprise-class availability, protection, and productivity.
Herakles Colocation Center Test Lab Consultants
Consultants network piloting Lab
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying business continuity strategies, mitigating compatibility problems, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical network projects on schedule.
Network Consulting Microsoft Lync 2013
Lync Server 2013 Web Apps Server Services
Lync 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft 365 apps including Outlook and PowerPoint.
Professionals CRISC Risk and Information Systems Control
Immediate CRISC Risk and Information Systems Control Technology Professional
Progent offers the services of a CRISC-certified risk management expert to help you to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.
Urgent Monitoring and Reporting Integration Support
Professionals MOM 2007
Progent provides a variety of network support bundles for small organizations. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of Operations Manager, a next-generation server and IT management product that monitors the reliability, performance, and security of your information system and identifies incipient troubles before they can disrupt your system. With Progent's economically priced network service packages, small organizations can choose a basic co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package.
24x7x365 Exchange 2019 Mailbox Server On-site Support
Microsoft Exchange Network Consultants
Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Technology Consulting Shared Help Desk
Supplemental Service Desk Computer Consultants
Progent provides several essential types of Help Desk support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients instant access to a reliable support resource with years of experience providing phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a key contributor to business performance. Progent's target is to fix rather than merely report problems.
Website Developer Firms
Custom Web Programmer
If you want to update your corporate web site, build internal websites for purposes such as HR or employee training, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to build and manage a safe, robust server and communications infrastructure, including remote and wireless connectivity, to run your web tools.
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