For companies of any size in Buffalo New York, Progent can provide easy, quick, and economical contact with CCIE-certified engineers. Cisco CCIEs are top-level network professionals who earn this prestigious recognition only after rigorous examinations administered by Cisco. CCIE-qualified engineers can handle the most complicated issues associated with network integration, repair, and optimization. Progent's CCIE-certified support specialists operate directly with Cisco's internal engineers in identifying problems with Cisco IOS or Cisco NX-OS software and coming up with workarounds or receiving software patches to fix problems. A Cisco CCIE knows how to isolate the origin of network difficulties stemming from hardware or applications.

Progent offers fast online contact with a CCIE expert so you can receive timely assistance for complicated network issues that are impacting business productivity but are beyond the scope of your local IT maintenance organization. Progent's CCIE-certified engineers can connect to your network via state-of-the-art remote connectivity tools in order to perform rapid and cost-effective analysis and resolution of critical network problems.

Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or national ISPs, and so their services are not easily available to smaller organizations. Progent is among the rare support firms to make CCIEs accessible to help small and mid-size businesses. In addition, Progent can provide quick access to a CCIE by phone so you can get immediate support for complex network problems that are hurting business efficiency. To find out how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Progent's remote network help.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Cisco's extensive family of new and vintage connectivity devices familiar to Progent includes ASA 5500 Series Firewalls and PIX Series Firewalls, the Catalyst Firewall Services Module, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs and switches, Voice over IP (VoIP) phones and systems, Catalyst and Nexus family switches, as well as security and Virtual Private Network solutions. With the resources of one of the largest teams of Cisco-certified CCIE engineers of any independent support firm, Progent has priority access to Cisco's engineering experts and Cisco's advanced learning programs to keep at the vanguard of connectivity technology.

Software Update Management for Cisco Network Devices
Software update management is a critical and complex task. Prompt and properly managed updating optimizes security, compliance, uptime, and functionality. Sporadic patch management can cause security gaps, compatibility problems, sluggish or erratic responsiveness, unnecessary downtime, or unavailability of important features. Patching entails more than periodic updates of operating systems and apps for servers and endpoints. Firmware patches can be as essential for network infrastructure appliances such as switches, firewalls, and wireless APs.

Patch Management Services for Infrastructure Appliances

Progent offers patch management support for network devices from Cisco and other vendors

Progent has provided advanced help for Cisco infrastructure appliances for more than two decades and Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. To find out about Progent's service programs for software update management, visit Progent's software update management services.

In order to learn more about Progent's consulting support for Cisco technology, select a topic:

Additional Support Services Offered by Progent
In addition to Cisco products and technology, Progent's consultants offer advanced support for other major areas of IT systems, enabling Progent to deliver complete IT solutions for companies of all sizes. A sampling vital disciplines where Progent can deliver world-class support include: By offering an efficient centralized resource for network generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that match the special requirements of businesses in Buffalo New York.



An index of content::

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    Progent's CCIE-certified network infrastructure experts can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller solutions.

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    For smaller businesses, computer security and compliance is excessively complex to stay ahead of but too risky to overlook. The world's largest enterprises have been hacked, and the top cloud service providers have occasionally been taken down. It seems like there's no place to run. Progent makes it economical for smaller organizations to implement critical IT security projects successfully by providing the advantage of billed time to the closest minute with no minimum charge for remote help. This means you have the help of a seasoned computer consultant to deliver precisely the knowledge you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security strategy.

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    Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with one or more public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

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    Progent offers one-on-one training customized for people who wish to expand their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for macOS and Mac OS X application software.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology by SentinelOne to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through rigorous examination and extensive work with network security architecture. ISSAP consultants possess comprehensive understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-certified security specialists can help your company with all aspects of architecture security.

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    Progent provides national online help and troubleshooting services for businesses that operate Apple Mac OS X networks or whose information systems include a mix of Mac with Microsoft Windows technology. Progent's experts can provide Apple macOS and OS X users a range of services such as desktop assistance, migration to the most recent edition of Mac OS X from earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time charged for computer repair services. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP premier security professionals to assist with the toughest network problems.

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    Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced security, seamless integration with other Microsoft software, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP security. MS Office Communications Server has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite support and troubleshooting services for your Office Communications Server 2007 environment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also help you to plan and carry out a smooth upgrade that will add significant strategic value to your information network

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  • Network Consulting Microsoft Lync 2013
    Lync Server 2013 Web Apps Server Services

    Lync 2013, rebranded Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft 365 apps including Outlook and PowerPoint.

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  • Supplemental Help Desk Consulting Shared Computer Support Help Desk Information Technology Consulting

  • Professionals CRISC Risk and Information Systems Control
    Immediate CRISC Risk and Information Systems Control Technology Professional

    Progent offers the services of a CRISC-certified risk management expert to help you to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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  • Support Outsourcing Unity Jabber Online Help
  • Support Services Meraki MR20 Access Point Technical Consultant Meraki MR55 Access Point
  • Symantec VelociRaptor Security Consultant Symantec VelociRaptor Security Team
  • System Center MOM Consultant 24-7 Monitoring and Reporting Network Consulting
  • Technical Support Firms Pennsylvania Oklahoma Small Business Outsourcing
  • Technical Support Services Windows Server 2019 Deduplication Windows Server 2019 LEDBAT Specialist
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  • Top Quality Small Business Migration Support 24x7x365 Small Business Server Integrators
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  • Urgent MOM 2007 Technical Support Application Monitoring Computer Consultants

  • Urgent Monitoring and Reporting Integration Support
    Professionals MOM 2007

    Progent provides a variety of network support bundles for small organizations. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of Operations Manager, a next-generation server and IT management product that monitors the reliability, performance, and security of your information system and identifies incipient troubles before they can disrupt your system. With Progent's economically priced network service packages, small organizations can choose a basic co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package.

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  • Windows Server 2022 Hybrid Configuration Troubleshooting Windows Server 2022 Hotpatching Support and Help

  • 24x7x365 Exchange 2019 Mailbox Server On-site Support
    Microsoft Exchange Network Consultants

    Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; configuring HLB; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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  • Technology Consulting Shared Help Desk
    Supplemental Service Desk Computer Consultants

    Progent provides several essential types of Help Desk support : Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients instant access to a reliable support resource with years of experience providing phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a key contributor to business performance. Progent's target is to fix rather than merely report problems.

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  • Website Developer Firms
    Custom Web Programmer

    If you want to update your corporate web site, build internal websites for purposes such as HR or employee training, establish a high-impact web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to build and manage a safe, robust server and communications infrastructure, including remote and wireless connectivity, to run your web tools.

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