For offices of all sizes in Buffalo New York, Progent can provide easy, quick, and affordable contact with Cisco CCIE-certified network experts. Cisco CCIEs are top-level network professionals who earn this prestigious certification only after strenuous testing overseen by Cisco. CCIE-certified consultants can tackle the most complicated problems surrounding network integration, troubleshooting, and optimization. Progent's CCIE-qualified professionals work closely with Cisco's in-house engineers in identifying anomalies with IOS or NX-OS software and developing temporary alternatives or receiving program updates to correct problems. A Cisco-qualified CCIE has the experience to detect the origin of network problems stemming from hardware or applications.

Progent offers fast remote contact with a CCIE specialist so that your company has the opportunity to receive high-level assistance for complicated network problems that are affecting business productivity but are outside the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE-certified consultants can access your network via state-of-the-art remote connectivity utilities that allow them to perform fast and affordable diagnosis and repair of critical network issues.

Progent's CCIE Support Services
Most CCIEs are employed by large corporations or national Internet providers, and so their skills are not easily accessible to smaller organizations. Progent is among the few service firms that makes CCIEs available to assist small and mid-size businesses. Also, Progent can provide fast contact with a CCIE by telephone so that you can get timely help for urgent network issues that are reducing worker efficiency. To find out how to contact a Progent CCIE for immediate assistance with your IT infrastructure, visit Progent's online network assistance.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Progent maintains one of the biggest rosters of Cisco-certified CCIE consultants of any independent consulting firm in the United States. Consequently, Progent can provide unbeatable skill in finding connectivity solutions focused on Cisco technology. Because Progent is also a Microsoft Certified Partner and offers professional application support for a wide range of popular applications, Progent can deliver comprehensive information technology solutions that optimize the business value of your network.

CCIEs are an exceptional value because their deep experience enables them to fix the most complex problems rapidly. In typical cases, less qualified engineers can spend hours or days wrestling with a problem that an experienced CCIE can resolve in just minutes. Most Progent CCIEs are not only expert at Cisco technologies, but have multiple advanced technical credentials such as Microsoft MCSE, and a major network protection credential such as CISSP or CISA. This permits Progent to provide complete services that address a broad range of IT products without requiring extra costs and interruptions orchestrating too many consultants.

Patch Management for Cisco Network Infrastructure Devices
Software update management is a critical and complicated process. Prompt and properly managed updating maximizes security, compliance, availability, and capability. Sporadic patch management can result in security vulnerabilities, compatibility issues, slow or inconsistent responsiveness, unnecessary offline stretches, or unavailability of key features. Patching involves more than occasional updates of an OS and apps for servers and endpoints. Firmware updates can be as critical for network appliances like switches, firewalls, and wireless APs.

Patch Management Support for Network Infrastructure Appliances

Progent can provide patch management support for infrastructure appliances from Cisco and other leading suppliers

Progent has delivered high-end help for Cisco infrastructure products for more than two decades and Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable option for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. To learn about Progent's service programs for patch management, go to Progent's patch management solutions.

To learn more details about Progent's world-class support services for Cisco technology, choose a subject:

Additional Consulting Expertise Offered by Progent
Progent also offers a a wide array of consulting expertise in critical areas to help companies to turn Cisco networking products into a cohesive information system that delivers strategic advantage. Some of the consulting services offered by Progent's experts are project management expertise, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and management, Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows Server 2016 hybrid cloud/on-premises solutions, Windows Hyper-V deployment, disaster recovery planning, Windows Server 2012 R2 support, pentesting with NodeZero from Horizon3.ai, network security compliance assessment, DBA and database development services, and part-time Chief Information Officer services.

Progent can also assist your company you to plan, deploy, administer and troubleshoot enterprise hybrid cloud solutions that combine physical and cloud infrastructure and that use Cisco technology. (Find out about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud planning and integration expertise.)

By providing a convenient full-service source for network generalists and application experts, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the unique requirements of companies in Buffalo New York.



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    Progent's Microsoft certified Consultants offer three service programs to help medium-size and large companies develop a cost-effective and successful internal Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Services help organizations sift through the various high-quality Help Desk application programs on the market and decide what products might be excessively expensive, miss critical features, or align badly with your organization's corporate culture. Progent also provides short-term staffing for businesses who want to reinforce their in-house Help Desk staff for occasional projects or to substitute for vacationing or incapacitated workers.

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    Progent can show you how to plan and execute an efficient move to Dynamics GP/Great Plains so that you retain your information, strengthen your protection, modernize your analytics, take complete advantage of Microsoft Office support, and minimize productivity disruption by designing and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business software and eCommerce programs that work transparently with Dynamics GP/Great Plains.

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    Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange 2007 help, repair, and design services include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are in keeping with your business goals.

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    Progent's Microsoft-certified consultants offer businesses of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently connecting people, teams and information. SharePoint offers a common spot for your employees or customers to connect to, manage, share and interact with useful data, documents, and software and to interact with one another. Microsoft SharePoint enables faster and better decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and major tasks with the data they've created in a manner that makes data easy to find, download and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint solution or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized line-of-business applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you create reports that let you analyze your business more effectively, transforming uncooked data into useful understanding of your business.

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