Cisco Technology Onsite and Remote Network Support Services
Buffalo Business Information Systems
For companies of any size in Buffalo New York, Progent can provide easy, fast, and affordable communication with CCIE-Certified engineers. Cisco CCIEs are world-class networking professionals who earn this prestigious certification by completing rigorous examinations overseen by Cisco. CCIEs can tackle the most complex problems surrounding network integration, repair, and configuration. Progent’s CCIE-certified support specialists operate closely with Cisco's in-house staff in analyzing problems with IOS or NX-OS software and developing workarounds or obtaining software updates to correct problems. A Cisco certified CCIE can detect the cause of computer network problems stemming from hardware or applications.
Progent offers affordable online contact with a CCIE expert so that you has the opportunity to obtain high-level assistance for complicated network issues that are impacting your business but are beyond the scope of your ordinary IT maintenance resources. Progent's CCIE-Certified engineers can access your network using advanced remote connectivity tools that allow them to provide fast and efficient analysis and repair of critical network problems.
Progent's CCIE Support Services
The vast majority of CCIEs work for big corporations or nationwide Internet providers, and so their skills are not easily available to the general public. Progent is among the few consulting providers to make CCIEs accessible to help small and mid-size companies. Also, Progent can provide fast access to a CCIE remotely so that you can get timely help for urgent network issues that are hurting worker productivity. To learn how to talk to a Progent CCIE for timely assistance with your network, go to online network assistance.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |
Cisco's large selection of both new and legacy networking appliances supported by Progent includes ASA Series Firewalls and PIX 500 Series Firewalls, the Catalyst Firewall Services Module, secure high-speed and integrated services routers, Aironet and Meraki wireless access points, Cisco Meraki cloud-managed access points and aggregation switches, VoIP phones and systems, Catalyst and Nexus family switches, as well as security and Virtual Private Network solutions. With the resources of one of the largest teams of Cisco-premier CCIE consultants of any independent support company, Progent has priority access to Cisco's internal experts and the latest training resources to keep at the vanguard of connectivity technology.
In order to find out more details about Progent's professional support for Cisco network technology, select a subject:
- Overview of Cisco Engineering Services
- Fast and Affordable Remote Support from a Cisco CCIE Network Engineer
- Cisco Firepower Series Firewalls: Integration and Management Expertise
- ASA 5500-X Firewalls with Firepower: Setup and Management Services
- ASA 5500 Series Firewall Management Support
- PIX 500 Series Firewall Upgrade. Migration Support
- Cisco Routers Configuration and Troubleshooting Expertise
- Cisco Wireless Deployment Support
- Aironet Access Points Engineering Support
- Cisco Small Business 100, 300 and 500 WiFi APs Engineering Support
- Cisco WiFi Controllers Consultants
- Cisco Meraki Wireless APs Consulting Help
- Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Troubleshooting
- Cisco Voice over IP Phones and IP Video Phones Consulting Services and Wireless IP Phone Integration
- Cisco Jabber Migration and Support Expertise
- Catalyst Switches Deployment Expertise
- Nexus Switches Consulting and Support Expertise
- Cisco Meraki Switches Configuration and Maintenance Expertise
- Cisco VPN and Security Engineering Assistance
- SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
- Design and Support for Cisco-powered Datacenters and Colocation Centers
- Infrastructure Design Consulting for Service Providers
- Remote Network Management Technologies for Cisco Infrastructure
- NetApp and Cisco Private Cloud Architecture Consulting Services
In addition to Cisco technology, Progent's consulting professionals can provide support for a variety of major areas of IT systems, allowing Progent's experts to provide full-featured IT solutions for companies of any size. A sampling core fields where Progent's IT consultants can deliver high-level support include:
- Windows Server 2019 migration consulting
- Windows Server 2016 Hybrid Cloud Solutions
- Windows Server Deployment
- ProSight WAN Watch Network Infrastructure Monitoring and Management Consulting
- Exchange 2010 Migration and Support
- Security Compliance Testing and Problem Remediation
- Business Continuity Planning and Testing
- Microsoft SQL 2019 Solution Design, Microsoft SQL 2017 Migration and Application Development and SQL Server 2016 Integration
- SharePoint Server Application Development
- Oracle DBA Services and MySQL Application Design and Development
- Windows Hyper-V System Design
- Windows Hyper-V System Design
- VMware vSphere and vCloud Configuration and Troubleshooting
- VMware Site Recovery Manager Business Continuity Planning
- VMware NSX Network Virtualization Design and Management
- Citrix Server and Desktop Virtualization
- Project Management Consulting
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud integration consulting
An index of content::
MOM 2005 Example Application
MOM 2005 Case Studies
Before Progent’s MOM-based solution, system issues were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by MOM, Progent can now address system problems before they grow to be critical enough to disrupt network availability. Thanks to MOM, Progent can resolve potential problems before customers suspect that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to deliver small business networks enterprise-class service continuity, security and performance.
Top Ranked SonicWall NSA 4650 Firewall Security Company
Top Quality SonicWall VPN Technology Consulting
Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete security solution and build security into your business operations.
VMware Specialists
VMware VMotion Professional
Progent offers the support of a certified VMware VCDX expert to help your organization design, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid systems. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.
Microsoft Project Server Workflow Train
Project Server Developer
Progent's Microsoft-certified engineers offer in-depth support in implementing, using and troubleshooting all versions of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective remote consulting services following proven best practices to help businesses of any size to get all the advantages of this leading project management solution. Services available from Progent include solution planning, installation and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized online training.
NetDocs DMS Consult
NetDocs Solution Design Consultant Services
NetDocuments (NetDocs) is a leading cloud-based document management system built for legal workflows. Progent can provide online access to NetDocuments experts to assist your law firm to design, deploy, administer, tune, or debug a document management system solution based on NetDocs.
24-Hour ProSight Email Denial of Service Protection Consulting
ProSight Email Guard Spam and Virus Filtering Service Consult
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Microsoft SharePoint 2003 Online Consulting
Office SharePoint Server 2003 Remote Consulting
Progent’s Microsoft-certified experts offer companies of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for efficiently connecting people, teams and information. Microsoft SharePoint provides a central location for your workers or clients to connect to, manage, share and manipulate useful data, files, and applications and to interact with other people. SharePoint enables quicker and better decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the information they’ve developed in a manner that makes data easy to find, download and re-use. Progent's SharePoint experts can assist your organization to manage your existing SharePoint solution or migrate to the latest version of SharePoint.
Microsoft Experts Azure Planning Consultancy
Azure and SCDPM integration Consultancy
Progent can help companies of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment investments. Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and ensure you avoid the common mistakes small companies make when moving to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.
SCVMM 2016 and Windows Server 2016 Support
Open Now Integration Support Virtual Machine Manager 2016
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to provide a centralized solution for deploying and managing virtualized fabric and services across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate efficiently from legacy versions of VMM, design workflows for building and installing virtual machines and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches, develop and refine PowerShell scripts, and help you assess the strategic business benefits of new capabilities like Storage Replica and Shielded VMs. Progent's certified virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi support.
SCCM 2016 and Exchange 2016 On-site Support
SCCM 2016 Software Inventory Troubleshooting
Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, allows secure end-user self service, and delivers a common point of control for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can help your organization with any aspect of planning, installing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.
Questions about Cisco Certified Home Based Virtual Office
After Hours Remote Support Jobs Questions about Cisco CCNP
To see replies to common questions about being a consultant at Progent, visit Consulting at Progent Frequently Asked Questions.
Network Consultant Small Business APs
IT Services Small Business Wireless Access Point
Progent's Cisco-certified Wi-Fi integration experts can help you to configure, administer, and debug Cisco Small Business 100/300/500 Wireless Access Points.
Small Offices Information Technology Outsourcing Group
Small Offices Computer Setup
Progent provides the services of Microsoft and Cisco-Certified IT consulting experts to show customers affordable ways to help businesses optimize the value of Microsoft and Cisco technology. For environments that span from remote offices to large corporations, Progent's network consultants can help you improve your information system's e-mail infrastructure, security, availability, throughput, and network management.
Specialist Skype for Business high availability
Skype for Business and Cisco Unified Communications Consult
Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network telephony. Lync 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify management through integration with Windows AD. Lync can also cut expenses by doing away with VoIP hardware and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to help your company to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to design and carry out a smooth Skype for Business upgrade.
Computer Consulting Part-Time CIO
CIO Integration
Progent can supply small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy appropriate technology to enhance business processes so they match more closely with your business objectives. Your company can develop and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
Exchange Migration Engineer
Consulting Exchange 2010 Migration
Progent's Microsoft and Cisco-certified consulting engineers can assist your organization to assess the benefits of Exchange Server 2010 for your company and can assist you to design and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer quick ROI by increasing your workers' efficiency, lowering the cost of equipment and service, streamlining management, and integrating your vital communications technologies.
Computer Consultants wireless IP phones and Meraki APs
Wi-Fi IP phone integration Network Engineer
Progent's Wi-Fi VoIP phone configuration and troubleshooting experts can provide remote and on-premises support to help you create and maintain a Cisco wireless IP phone solution by providing services that range from debugging the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
Cisco wireless LAN controller Configuration
WLAN controller Support and Setup
Progent can assist you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern Wi-Fi controller technology.
Cisco PIX Firewall Upgrade Consultant
PIX Firewall Upgrade Consultant Services
Cisco's PIX 500 firewalls have been discontinued and Cisco might not offer support these devices. Progent still provides technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you determine whether to move up to next generation firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company plan and implement a smooth upgrade to Cisco ASA 5500-X firewalls following leading practices.
Open Now Design Consultant Cisco Remote Access
Cisco Architecture IT Consulting
Progent's Cisco certified networking experts have extensive background assisting ISPs to design, implement, manage, tune, and debug fault-tolerant, extensible connectivity solutions suitable for shared public networks.
Open Now Cisco ASA 5500-X with Firepower Help and Support
24/7/365 CCIE Certified Professional ASA with Firepower
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your existing PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, integrate, optimize, manage and troubleshoot firewall solutions built on Cisco ASA firewalls with Firepower Services.
Juniper SSL VPN Router Consulting
Juniper SA4500 SSL VPN Consultants
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft Certified Remote Consulting SCCM 2007 Patch Management
SCCM 2007 Mobile Device Management On-site Support
Progent can help your organization to support System Center 2007 Configuration Manager to streamline administration, enhance compliance, and increase worker output by making sure that operating systems and applications are always up to date, managing product licenses, and monitoring resource usage profiles so you can make smart purchasing choices. When your organization is ready to update your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and carry out a smooth migration to SCCM 2012.
Consulting Microsoft Help Desk
After Hours Help Desk Process Onsite Technical Support
The Helpdesk service delivery structure adopted by Progent's Technical Response Center gives small businesses an affordable alternative to reliance on freelance service individuals by offering broad technical knowledge accessible to multiple support teams, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for solving even the most complex issues, service consistency and reliability, prompt follow-up enforced by seasoned IT service administrators, a variety of convenient techniques for initiating support jobs, and a high level of process transparency enabled by trouble ticket updates and available through a web portal.
IT Support Outsourcing Consult
IT Outsourcing Engineers
Progent is organized deliver in-depth online consulting for all major technical areas associated with small company IT networks and offers a variety of vital, on-demand support services such as a temporary CIO to provide advanced IT design and budgeting skills, a Call Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as a managed service, project management for major projects like site relocations oroperating system migrations, Cisco-certified experts for building and maintaining fast and robust network infrastructure, security engineers to ensure data protection and compliance, disaster recovery specialists to create business continuity plans, and software programmers to create, customize, or repair mission-critical applications.
24-Hour Adobe After Effects Learn
Apple Final Cut Pro Training Professional
Progent's Mac consultants can promote the creative aspect of Macintosh computing by offering consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Specialists System Center 2007 Configuration Manager
Microsoft Experts SCCM 2007 Application Deployment Online Technical Support
Progent's Microsoft-certified consultants can help your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve compliance, and increase productivity by ensuring that operating systems and applications are always up to date, managing product licenses, and reporting resource usage patterns so you can make informed purchasing decisions. When your organization is ready to update your SCCM 2007 device management ecosystem, Progent can help you to plan and implement a smooth move to System Center 2012 Configuration Manager.
SQL Server 2016 Engineer
SQL Server 2016 Stretch Database Onsite Technical Support
SQL Server 2016 introduces major enhancements in performance, scale, security, high-availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of local and cloud operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to help businesses of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.
Aironet Access Point Security IT Consulting
Aironet Wireless Access Point Support and Integration
Progent's Cisco certified wireless networking experts can provide economical remote and onsite support for both legacy and current 802.11ac Aironet wireless APs and Progent can help you to plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.
24-7 Remote Workforce Infrastructure Professionals
Integration Services Offsite Workers Infrastructure
Progent can assist small and mid-size businesses to design, deploy and debug the infrastructure for remote workers.
Consulting Internet Security and Acceleration Server
Microsoft Expert ISA Server Professionals
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating Microsoft-based security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without limiting your productivity.
Extended Service Desk Information Technology Consulting
Support Desk Sharing Integration
Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed especially for small organizations who need fast access to a Help Desk Call Center with expert telephone support and full escalation options but who must work within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Private Cloud Solutions Engineers
Small Business Private Clouds Consultants
Progent’s private cloud hosting service enables small and midsize businesses to run key applications like SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid major capital costs for the acquisition, maintenance, and management of computer hardware and facilities while benefiting the highest levels of network availability and physical security.
Award Winning Small Business Network Specialists
Small Business Online Consulting
Progent is a leader in economically delivering enterprise-class IT support to small companies. Progent's achievement in handling the network service needs of the chronically underserviced small business market is the combined result of major technical and process innovations that have removed much of the conventional costs out of managing network support, injected unmatched professional skill into the IT service mechanism, and dramatically streamlined the solution cycle.
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