Expert Cisco On-site and Remote Computer Network Support Services
Buffalo Business IT Network Systems
For organizations of all sizes in Buffalo New York, Progent can provide easy, quick, and economical contact with CCIE-Premier network experts. Cisco CCIEs are world-class network professionals who earn this prestigious recognition only after strenuous examinations administered by Cisco. CCIEs can handle the most complex issues associated with network deployment, troubleshooting, and optimization. Progent's CCIEs work directly with Cisco's internal staff in analyzing anomalies with IOS or Cisco NX-OS utilities and coming up with workarounds or receiving program patches to correct problems. A Cisco certified CCIE can isolate the cause of computer network problems whether from network appliances or software.
Progent can provide fast online contact with a CCIE specialist so that your company has the opportunity to receive timely help for complex network problems that are affecting productivity but are outside the experience of your local IT support organization. Progent's CCIE-Certified engineers can connect to your system via advanced remote support utilities that allow them to perform rapid and cost-effective diagnosis and repair of critical network issues.
Progent's CCIE Support Services
Most CCIEs work for big enterprises or nationwide ISPs, and consequently their help is not readily accessible to smaller organizations. Progent is among the rare support firms that makes CCIEs accessible to support small and medium sized businesses. Also, Progent offers quick access to a CCIE remotely so that you can get immediate support for urgent network issues that are hurting business productivity. To find out how to get in touch with a Progent CCIE for timely assistance with your IT infrastructure, visit Progent's remote network troubleshooting.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |
Cisco's large family of both new and vintage infrastructure devices familiar to Progent includes ASA 5500 Series Security Appliances and PIX 500 Series Firewalls, Catalyst Firewall Services Module, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs and switches, VoIP systems, Catalyst and Nexus family switches, as well as security and Virtual Private Network products. With the resources of one of the largest teams of Cisco-premier CCIE experts of any independent consulting firm, Progent has privileged access to Cisco's internal experts and Cisco's latest learning tools to keep at the leading edge of connectivity solutions.
Patch Management for Cisco Network Infrastructure Appliances
Patch management is an essential and complex process. Prompt and properly managed patching maximizes cybersecurity, compliance, uptime, and capability. Sporadic patch management can result in security gaps, compatibility problems, slow or erratic performance, needless downtime, or loss of important features. Patching involves more than periodic updates of operating systems and applications for servers and user machines. Firmware updates can be as critical for network infrastructure appliances such as switches, firewalls, and wireless access points.
Progent has provided advanced assistance for Cisco networking products for more than twenty years and Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. To learn about Progent's service options for software update management, check out Progent's software update management solutions.
To learn more about Progent's professional support for Cisco network technology, choose a topic:
- Introduction to Cisco Consulting Services
- Fast Remote Access to a Cisco Certified Internetwork Expert (CCIE) Consultant
- Cisco Firepower Firewalls: Configuration and Management Expertise
- ASA 5500-X Firewalls with Cisco Firepower: Setup and Management Services
- ASA 5500 Firewall Consulting Services
- PIX Firewall Management Help
- Cisco Routers Configuration and Troubleshooting Expertise
- Cisco Wireless Consulting Services
- Cisco Aironet APs Consulting Expertise
- Cisco Small Business 100, 300 and 500 WiFi APs Engineering Expertise
- Catalyst 802.11ax Wi-Fi 6/6E Access Points Solution Design, Deployment and Debugging Support
- Cisco WiFi Controllers Experts
- Meraki Wireless APs Deployment Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Technical Support
- Cisco Voice over IP Phones and IP Video Desktop Phones Consulting and Cisco Wireless IP Phone Configuration
- Cisco Jabber Consulting and Support Expertise
- Cisco Catalyst Switches Configuration and Maintenance Expertise
- Nexus Switches Support and Troubleshooting Services
- Meraki Switches Deployment Expertise
- Cisco VPN and Security Setup and Troubleshooting Services
- SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise
- Cisco Duo MFA Two-factor Authentication (2FA) Services for Teleworkers
- Design Solutions for Cisco-based Data Centers
- Network Optimization Consulting for Service Providers
- Unified Cloud-based and Hybrid Network Management Techniques for Cisco-based Environments
- NetApp and Cisco Cloud Architecture Consulting
Besides Cisco networking, Progent's consulting professionals can provide expertise for a variety of major areas of computer technology, enabling Progent to provide full-featured IT solutions for companies of any size. A few key disciplines where Progent's IT consultants can provide high-level support are:
- Microsoft Windows Server 2022 solution design and integration services
- Microsoft Windows Server 2019 migration consulting
- Microsoft Windows Server 2016 Hybrid Cloud Solutions
- Windows Server 2012 R2 Deployment
- ProSight WAN Watch Network Infrastructure Monitoring and Management Services
- Exchange 2010 Integration
- Security Vulnerability Assessment and Issue Remediation
- Disaster Recovery/Business Continuity Planning
- Microsoft SQL 2019 Solution Design, SQL Server 2017 Migration and SQL Server 2016 Integration and Troubleshooting
- SharePoint Server Application Development
- Oracle Software Development and MySQL Software Programming
- Hyper-V Consulting
- Windows Hyper-V System Design
- VMware vSphere and vCloud Configuration and Troubleshooting
- VMware Site Recovery Manager Application Continuity Consulting
- VMware NSX Network Virtualization Design and Integration
- Citrix Server and Desktop Virtualization Expertise
- Project Management Services
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud integration consulting
An index of content::
Configuration Operations Manager
Remote MOM 2007 Consulting
Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can get a degree of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) options delivered as economical services designed to help you to identify and resolve a most network problems before they can hurt productivity.
Private Cloud Solutions Engineers
Virtual Server Private Cloud Hosting Technology Professional
Progent's private cloud hosting enables small and midsize organizations to run key applications such as SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. Smaller organizations can use Progent's private cloud to eliminate large investments in the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting world-class levels of network reliability and physical security.
Services Documentation Support Outsourcing
Service Reporting Consultants
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by each staff member to each client. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Microsoft 365 Mac Integration Online Support
Microsoft 365 OneNote Integration Remote Consulting
Progent can help your business to evaluate the many subscription plans available with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 so you derive top business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid ecosystems that seamlessly integrate local and cloud-based products and services.
ransomware removal and restore Consultants
Professional MongoLock ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Internet Data Center On-site Support
24-7 Enterprise Windows Server Information Technology Consulting Companies
For large businesses, Progent can leverage internal IT staffs by offering world-class background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branches, Progent can act as a transparent nearby extension of corporate IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project planning, and top-level support for multiple location network environments powered by Enterprise Windows 2003. Progent can offer field consultants and specialists to help with a campus relocation or branch move, or a network architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.
Consultants Infor SyteLine CloudSuite Job Costing
Infor SyteLine CloudSuite Industrial Engineers
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates more than a quarter century of background helping manufacturing and distribution organizations to manage supply chains and streamline key processes in order to get products to market fast and meet customer commitments dependably. Progent can provide the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises services that spans from occasional guidance to end-to-end solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.
Consulting Services Microsoft ISA Server
Microsoft Proxy Server Information Technology Consulting
Progent's Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT system from attack by external and inside sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to detect many threats that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through experienced planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
Computer Consulting SQL Server 2019 Cybersecurity
SQL Server 2019 and Exchange Support Services
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical remote and on-premises expertise, software development, and debugging services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud-based components into a seamless information management system.
Duo Identity Authentication Consulting Services
Two-factor Authentication On-site Support
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices.
Connectix Virtual Server Remote Support Services
Microsoft Certified Partner Specialist Virtual Server 2005
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server operating system and based on technology originally produced by Connectix, delivers the performance needed to accomplish hardware reduction, application upgrade, and server isolation projects through virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at businesses who want to improve operational efficiency in software programming and testing, migration from outdated mission-critical software, and hardware consolidation. Progent's professional Virtual Server experts can help your company to evaluate and integrate MS Virtual Server.
Exchange 2013 Backup and Restore On-site Technical Support
Exchange 2013 Load Balancing Integration Services
Microsoft Exchange 2013 includes major enhancements to the functionality of Exchange 2010 and introduces important new features as well as a redesigned architecture. These improvements favorably impact key facets of IT like ease of administration, high availability (HA), security, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers ongoing online consulting and management services for Exchange 2013.
Professionals Barracuda Backup Encryption
Barracuda Backup Live Backup Consulting Services
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device built by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to help you to plan, integrate, operate and repair a backup and disaster recovery solution based on Barracuda Backup.
Microsoft Desktop Information Technology Integrators
Experts Microsoft Mac and Linux Desktop
Progent can deliver a wide range of affordable consulting and support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or online assistance for single computers or laptops or help your business to design and carry out a large-scale migration to new or revised operating system platforms and business applications. Progent can also provide consultants and technical workers to assist your company to plan for and complete a site move or merger designed to produce the least possible disruption of your productivity.
Ekahau Wi-Fi Troubleshooting Remote Support
24-Hour Ekahau Wi-Fi 6 Wireless Site Survey Computer Consultant
Progent's Ekahau-certified Wi-Fi network design consultants can assist you to design, deploy, enhance, manage and troubleshoot a Wi-Fi network adapted to your facilities. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for troubleshooting RF problems, and Ekahau Insights for managing the health of multiple Wi-Fi sites.
Lync Server 2013 and Cisco UC Specialists
Engineer Microsoft Lync Presence
Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling enabled for a wide assortment of desktop and mobile devices. Progent's certified Lync Server 2013 experts and network integrators can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your present and long-term goals, implement Lync Server 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 apps such as Outlook clients and PowerPoint.
System Center MOM Professionals
Microsoft Certified Partner Remote Monitoring and Reporting Technology Consulting
Progent offers a variety of network support packages for small organizations. These information technology outsourcing and network monitoring solutions are based on the anticipatory problem solving abilities of Operations Manager 2007, a next-generation server and IT support software platform that tracks the reliability, performance, and safety of your information system and isolates potential troubles before they can disrupt your network. With Progent's economically priced IT support packages, small organizations can choose a basic co-sourcing package based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.
Microsoft Virtual Machine Manager Computer Engineer
SCVMM 2012 Hyper-V Clusters Support Services
Progent can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to move from an earlier version of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to enhance and repair your existing SCVMM ecosystem so you realize maximum return on investment.
Support Outsourcing Windows Server 2022 Windows Defender ATP
Support and Setup Windows Server 2022 Cybersecurity
Progent's certified Windows Server 2022 experts can assist your organization to plan and implement an efficient migration to Windows Server 2022 that features high availability and that uses an on-premises system architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Server Monitoring Online Technical Support
Urgent Comprehensive Event Management Online Help
Even if your business has a minimal network services staff and a limited IT budget, your information system can still feature the same high availability and performance that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified network consultants, the most recent network management products for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk service to keep your vital business applications and servers up and running.
Web Commerce Contract Programming
Data Mart Integration
If you want to revamp your production web site, build internal websites for purposes such as HR or employee education, design a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to design and maintain a safe, robust server and communications network, including off-site and wireless access, to support your web solutions.
Largest Extended Call Center Economics Remote Support Services
Support Outsourcing Shared Help Desk Ticketing Economics
Progent's Helpdesk management and co-management service programs allow companies to reduce costs, enhance output, and respond immediately to sudden changes in business circumstances.
Wireless LAN Site Survey Support and Setup
Wi-Fi RF Coverage Maps Consultants
Progent's wireless site survey and predictive modeling make it easy to design, install and debug a Wi-Fi network adapted to your facilities, offering your business a WLAN that has the reception, speed, capacity, Quality of Service, data protection, and roaming capability your company needs. Wireless survey services from Progent include online predictive analysis for designing a wireless LAN and on-premises survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.
24x7 Conti protection and ransomware recovery Consultancy
MongoLock ransomware protection and recovery Consult
Progent's ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior AI technology by SentinelOne to defend endpoint devices as well as physical and virtual servers against recognized as well as new ransomware variants like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Supplemental IT Staffing Online Support Services
On Demand Staffing Integration Services
Progent's temporary IT staffing services enable businesses to meet sudden increases in demand for network professionals without dealing with the costs and hassle that come with vetting and hiring experienced technical workers and without adding to your permanent workforce.
ProSight network infrastructure documentation management Engineers
password management system Consultant Services
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
Windows and UNIX Services
UNIX, Windows Consulting Services
If you are developing UNIX-based applications in an environment that has Microsoft Windows-based processors, desktops, and office applications, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your field of high-value expertise without the continual distraction of maintaining your business network. Through the use of automated server monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an affordable solution for supporting an information system that provides excellent availability, security, and efficiency. Progent's developer support offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and on-site support and repair, 24x7 monitoring services, and Help Desk outsourcing.
Network Monitoring Remote Support Services
Server Monitoring Professionals
Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of all sizes can get a level of network stability that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as low-cost service packages designed to assist your company to identify and resolve a an array of network problems before they get big enough to disrupt your business.
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