For businesses of all sizes in Buffalo New York, Progent can provide easy, fast, and economical access to Cisco CCIE-Certified network experts. CCIEs are world-class network professionals who earn this prestigious certification by completing rigorous testing by Cisco. CCIE-certified consultants can tackle the most complex problems surrounding network integration, troubleshooting, and optimization. Progent's CCIE-qualified professionals work closely with Cisco's in-house staff in analyzing problems with IOS or Cisco NX-OS utilities and coming up with workarounds or obtaining software updates to fix problems. A Cisco certified CCIE can pinpoint the source of network problems whether from network appliances or software.

Progent can provide fast online contact with a CCIE expert so you can obtain timely help for complex network issues that are affecting productivity but are beyond the experience of your local IT support resources. Progent's CCIE-Premier engineers can connect to your network via advanced remote support utilities in order to provide fast and efficient analysis and remediation of critical network problems.

Progent's CCIE Support Services
Most CCIEs work for big enterprises or nationwide ISPs, and consequently their skills are not easily available to the general public. Progent is among the rare service organizations that makes CCIEs accessible to help small and mid-size businesses. Also, Progent can provide fast access to a CCIE remotely so you can receive immediate help for urgent network issues that are hurting worker productivity. To find out how to get in touch with a Progent CCIE for timely help with your IT infrastructure, visit Progent's remote network help.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Cisco's large family of both new and legacy infrastructure appliances familiar to Progent includes ASA Series Firewalls and PIX 500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet and Meraki wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points and distribution switches, wired and wireless IP systems, Catalyst and Nexus series switches, plus security and Virtual Private Network (VPN) products. With the resources of one of the largest teams of Cisco-premier CCIE engineers of any independent consulting company, Progent has priority access to Cisco's internal experts and Cisco's advanced training resources to stay at the leading edge of connectivity technology.

Software Update Management for Cisco Infrastructure Devices
Software update management is crucial and complicated task. Timely and correctly managed patching optimizes security, compliance, availability, and capability. Haphazard software update management can result in security gaps, compatibility issues, slow or inconsistent performance, excessive offline stretches, or loss of important functions. Patching involves more than occasional updates of operating systems and applications for servers and endpoints. Firmware patches can be as vital for infrastructure appliances like switches, firewalls, and Wi-Fi APs.

Software Update Management Services for Network Infrastructure Appliances

Progent offers patch management support for infrastructure appliances from Cisco and other leading suppliers

Progent has delivered advanced assistance for Cisco networking products for more than twenty years and Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. To find out about Progent's services for patch management, go to Progent's software update management services.

To find out more information about Progent's online and on-premises support services for Cisco network infrastructure, choose a subject:

Additional Support Expertise Offered by Progent
Progent also offers a a wide array of IT services in key practice areas to help businesses to convert Cisco networking products into a cohesive IT system that delivers competitive value. Some of the consulting services offered by Progent's subject matter experts are project management expertise, VMware vSphere deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization architecture and management, Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows Server 2016 hybrid cloud/on-premises solutions, Microsoft Hyper-V deployment, disaster recovery planning and testing, Windows Server 2012 R2 configuration, pentesting with NodeZero from Horizon3.ai, security compliance assessment, DBA and application expertise, and temporary CIO consulting services.

Progent can also help your company you to design, deploy, manage and repair enterprise hybrid cloud solutions that combine physical and cloud-based resources and that use Cisco networking technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

By offering an efficient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that match the special requirements of companies in Buffalo New York.



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    Progent is among the most expert network support companies for integrating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the advantages of Microsoft Exchange 2000 for typical situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.

  • Offsite Workforce Buffalo Consultants - Cybersecurity Solutions Consultants Buffalo New York Buffalo Teleworkers Endpoint Security Solutions Consulting and Support Services Erie County New York

  • SentinelOne Virus Rollback Engineer
    SentinelOne Phishing Protection Specialist

    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management platform that incorporates AI software and expert services to provide comprehensive endpoint detection and response.

  • On-site Technical Support Offsite Workforce Video Conferencing Work at Home Video Conferencing Support
  • Online Support Sun Solaris UNIX Services
  • Open Now Debian Linux Consultant Services Fedora Linux Network Consultants
  • Part-Time Job Recruiter Microsoft Consultant Microsoft Consultants Part-Time Jobs
  • Cisco Software Consulting Firm Erie County New York, United States
  • Penetration Testing Consultant Cybersecurity Penetration Testing Consulting

  • High-Availability Data Centers Consultant
    Zero Downtime Data Center Consulting

    Progent's Data Center engineers can show you how to identify fault-tolerant data centers that meet the particular requirements of your company. High availability off-site data centers are particularly appealing to small companies due to of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to design an in-house data center with even a minimum level of fault tolerance is too costly for the majority of small businesses. Progent can help you reap all the advantages of high availability data centers and 24x7 colo sites by offering a full array of consulting and maintenance services.

  • ProSight DPS Backup and Recovery Services Professional Help and Support ProSight Data Protection Services BDR Solutions
  • ProSight Reporting Remote Network Infrastructure Management Engineer Immediate ProSight Reporting Infrastructure Monitoring Consultant
  • ProSight Virtual Hosting Technology Professional Urgent Consultants ProSight VM Hosting
  • Professional Remote Computer Support Remote Computer Support Engineers
  • Professionals Security Inventory External Network Security Inventory Services
  • Cisco Tech Outsourcing Buffalo, NY
  • Professionals VMware VCDX-NV certified VMware vCloud Suite Professionals
  • Ransomware Protection Engineers WannaCry Ransomware Protection Consulting Services

  • SentinelOne Singularity and Vigilance Reseller On-site Support
    24 Hour Technology Professional SentinelOne Singularity EDR

    Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response.

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  • Remote Employees Network Infrastructure On-site Support Work at Home Infrastructure Remote Support Services
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  • Remote Support Monitoring and Reporting Award Winning System Center MOM Consultant
  • Remote Support Services Microsoft Activesync Activesync Services

  • Meraki Dashboard Cloud Management Tech
    Meraki Dashboard Cloud Management Technical Support Group

    Progent's Cisco-Premier network consultants can show you how to run Cisco's network management utilities along with a variety of specialized third-party applications to create a complete network management strategy in order to keep your network running smoothly, fully utilize expensive resources, protect your data, revive quickly from device failure or malicious attacks, and allow you to add or reassign valuable resources intelligently and economically as your business grows.

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  • Small Business System Repair
    Small Business Computer Systems Consulting

    Progent provides the services of Microsoft and Cisco-Certified IT support professionals to offer customers economical ways to help companies optimize the value of Microsoft and Cisco products. For networks that range from small offices to nationwide corporations, Progent's network consultants can show you how to enhance your network's e-mail infrastructure, security, availability, performance, and system management.

  • SCCM 2007 Migration Consultant Services Microsoft Certified Partner SCCM 2007 Upgrade Professionals
  • SCOM 2012 Fabric Monitoring Onsite Technical Support System Center 2007 Technology Consulting
  • SQL Server 2016 Express Help and Support Microsoft Certified SQL Server 2016 Standard IT Consultant

  • Online Troubleshooting Microsoft CRM
    ERP, MRP, Accounting System Design

    Progent's team of application experts offer advanced support, software programming, deployment assistance, and online classes for leading business applications that address key areas including ERP and MRP, financials, business analytics, web commerce application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of experience providing high-level consulting services online, Progent can help clients throughout the U.S. to eliminate the lost productivity and fees related to travel and on-premises activity without compromising the high quality of technical support.

  • SQL Server 2019 OLTP IT Services SQL Server 2019 Migration On-site Technical Support
  • SentinelOne Computer Virus Forensics Experts Remote Support Services Consulting Services SentinelOne Virus Rollback
  • SentinelOne Vigilance Respond MDR Reseller Integration SentinelOne Endpoint Security Engineer
  • SharePoint 2010 Technical Support Erie County New York Microsoft SharePoint 2013 IT Consulting Buffalo New York, USA

  • Engineer Comprehensive Event Management
    Microsoft System Center Operations Manager Technical Consultant

    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and fixing SCOM environments and offer organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate serious problems detected by Microsoft SCOM 2012.

  • SharePoint Designer 2010 Technical Consultant SharePoint Designer 2010 IT Services
  • Snatch ransomware recovery Consultants ransomware removal and recovery Services
  • Software Consulting Enterprise Windows 2000 Colocation IT Services
  • Cisco On-site and Remote Support Erie County New York
  • Solaris Security Auditing Cybersecurity Firms Sun Solaris

  • Top Rated Development Firms Microsoft Access scripting
    Developer Firm Microsoft Access scripting

    Progent can provide cost-effective online consulting services for all releases of Office Access including desktop and browser-based versions and can provide advanced help for application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online training for Access programming and DBA services.

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  • OpenBSD Network Support Group
    Engineer Sun Solaris

    Progent's UNIX platform consulting services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to show you how to create and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.

  • Support Services WLAN WiFi 6 migration Online Consulting
  • System Center 2016 and Exchange Online Integration Consulting Services System Center 2016 and Exchange Online Integration Network Consulting
  • Technical Support Services 8800-EX Wireless IP Phone 24/7 CCIE Expert Certified VoIP Phone System IT Consultants
  • Technology Consulting 7800 Series IP Phone Cisco VoIP Phones and Presence Outsourcing

  • MSP360 VM Backup Technology Consulting Services
    MSP360 VM Backup Technical Consultant

    Progent's data protection experts can assist you to design, deploy and debug a backup plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, works with all popular public clouds, and allows you to build a data protection ecosystem with a low Recovery Time Objective (RTO) and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup system to prevent data loss caused by human mistakes, system errors, malicious users, and malware attacks like ransomware. For more information, visit ProSight Data Protection Services 360 Backup services.

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  • Top Consultants Cisco ASDM Firewall Management Cisco ASA and VMware Support Services
  • Top Quality Linux Consultant Services Sun Solaris Engineer
  • Top Quality Microsoft Server Virtualization Consultants Biggest Microsoft Virtual Server Administration Services
  • Top Quality Professional SentinelOne Endpoint Protection and Response SentinelOne Vigilance Respond MDR Integrator Online Support

  • Remote Support Services Dynamics GP/Great Plains Features
    Microsoft GP/Great Plains Computer Engineer

    Progent's Microsoft certified experts offer a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis solution built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and configure, and with its segmented approach you are able to purchase only the capability you currently need, with the ability to add users and increase functionality in the future. Progent's Microsoft Dynamics GP support experts can help you install, configure and manage the latest version of Dynamics GP or migrate smoothly from an older edition.

  • Troubleshoot Microsoft Exchange 2010 Microsoft Exchange 2010 Software Consulting Services Buffalo

  • Windows Server 2019 System Insights Online Help
    Windows Server 2019 Cluster Operating System Rolling Upgrade Information Technology Consulting

    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major improvements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.

  • UNIX Migration Consultants UNIX Upgrade Consulting
  • UNIX Networking Consultant Linux Specialists
  • Upgrade Consulting Windows Server 2000 Technical Consultant Windows 2000
  • Urgent Consulting NetApp MetroCluster Switchover NetApp SAN Fabric Consultancy
  • Virtual Office Technology Contract Job Contractor Virtual Office Infrastructure

  • Emergency Firewall Security Security Firm
    VPN Security Security Firms

    Progent offers companies of any size professional support for Intrusion Protection products and IPsec VPN technology from major firewall and VPN security vendors including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a comprehensive security strategy and choose the right technologies from multiple vendors to support your security goals while staying within your budget limits.

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  • Windows 10 Cortana Network Consultant Windows 10 OneDrive Network Engineer

  • CCNP Expert Certified Core Routers Consultant Services
    Meraki MX68 router Remote Troubleshooting

    Cisco has developed an extensive product line of routers including appliances designed to provide the protection, performance, and availability demanded by customers ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS operating system, such as the Cisco 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.

  • Cisco Small Business Computer Consulting Firms Buffalo, NY
  • Windows Server 2012R2 Hyper-V Information Technology Consulting Online Troubleshooting Windows 2012R2
  • Windows Server 2016 Hybrid Consulting Services Consultant Services Microsoft Windows Server 2016 Clustering

  • Microsoft SBS 2008 Computer Engineer
    Microsoft Small Business Server Engineer

    Microsoft Small Business Server is an affordable suite of server products that provides the foundation for a powerful but easy-to-manage IT network. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2011 calls for a computer consultant with real-world experience planning and building cohesive, end-to-end business network environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of background integrating computer systems built on Microsoft platforms. This experience ensures you results in deploying, managing, and troubleshooting network environments that include the Microsoft Small Business Server suite of servers and applications.

  • Windows Server Hyper-V 2016 Linux Consulting Services Microsoft Hyper-V 2016 Migration Online Support Services

  • Consultants HP Lights-Out 100c Remote Management Card
    Consult HP Lights-Out 100c Remote Management Card

    Remote server management cards offer network managers complete control over a server without the need for a personal visit. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical support. Progent is familiar with a variety of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

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  • Wireless Technical Consultant Support Services Building-to-building Wireless
  • Work at Home Employees Buffalo Consulting Services - Integration Solutions Consulting Buffalo, Erie County, U.S.A. Buffalo At Home Workforce Connectivity Solutions Consulting and Support Services Buffalo, NY
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  • Zero Trust Cybersecurity Specialists Support Outsourcing Duo Two-factor Authentication (2FA)
  • iPhone and SQL Server integration Network Consultant iPhone and SQL Server integration Consulting
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  • 24-Hour wireless VoIP phone and Aironet APs Computer Consultants
    Wi-Fi IP phone integration Support Outsourcing

    Cisco's wireless VoIP phones are hardened Wi-Fi devices designed for workers who are on the move within campus, warehouse, retail or other venues where management requires user endpoints that provide more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Integration of Cisco's wireless VoIP phones usually demands that you configure and optimize numerous key pieces of your wireless infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide remote and on-premises assistance to help you create and administer a Cisco wireless IP phone deployment by delivering services that range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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  • Microsoft Windows 7 Migration Support
    24/7 Microsoft Windows 7 Evaluation Support

    Progent's certified consultants offers offsite and onsite support services to assist your company to manage, maintain, and troubleshoot PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, remote access, mobile device management, Wi-Fi configuration, and remote network monitoring and alerts.

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  • wireless VoIP phones and Meraki APs Network Consultants Support and Setup Wi-Fi IP phone integration

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