For businesses of any size in Buffalo New York, Progent can provide easy, fast, and economical contact with CCIE-Certified network experts. Cisco CCIEs are top-level networking experts who achieve this elite recognition only after strenuous examinations administered by Cisco. CCIE-qualified engineers can tackle the most complicated issues surrounding network integration, repair, and configuration. Progentís CCIE-certified support specialists operate directly with Cisco's internal engineers in analyzing anomalies with Cisco IOS or NX-OS software and coming up with workarounds or receiving software updates to correct problems. A Cisco CCIE can isolate the source of network difficulties whether from hardware or applications.

Progent offers fast remote access to a CCIE expert so that your company has the opportunity to get high-level help for complex network problems that are impacting productivity but are outside the experience of your ordinary network maintenance organization. Progent's Cisco CCIE-Certified network experts can examine your system using advanced remote support tools that allow them to provide rapid and economical analysis and resolution of critical network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by big enterprises or nationwide Internet providers, and so their services are not readily available to smaller businesses. Progent is one of the few consulting organizations to make CCIEs available to help small and mid-size companies. In addition, Progent can provide fast access to a CCIE by telephone so that you can receive timely help for complex network problems that are hurting worker productivity. To learn how to talk to a Progent CCIE for timely help with your IT infrastructure, visit remote network assistance.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Cisco's extensive selection of new and vintage infrastructure products supported by Progent includes ASA 5500 Series Security Appliances and PIX 500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs and distribution switches, VoIP systems, Catalyst and Nexus family switches, as well as data protection and VPN technology. Maintaining one of the largest groups of Cisco-certified CCIE consultants of any independent support company, Progent has privileged access to Cisco's internal experts and Cisco's latest training programs to keep at the leading edge of network technology.

Patch Management for Cisco Infrastructure Devices
Software update management is an essential and complex task. Timely and correctly managed patching optimizes cybersecurity, compliance, uptime, and capability. Sporadic patch management can cause security vulnerabilities, compatibility issues, sluggish or erratic performance, excessive offline stretches, or unavailability of key features. Patching entails more than occasional updates of operating systems and applications for servers and endpoints. Firmware patches can be as essential for network infrastructure appliances like routers, firewalls, and Wi-Fi APs.

Software Update Management Services for Network Infrastructure Appliances

Progent can provide patch management support for network appliances from Cisco and other major suppliers

Progent has delivered top=level assistance for Cisco networking products for more than two decades and Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. To learn about Progent's service programs for patch management, go to Progent's software update management services.

In order to learn more details about Progent's consulting support for Cisco technology, choose a subject:

Additional Support Services Available from Progent
Progent can also provide a a wide array of IT expertise in critical areas to help businesses to convert Cisco infrastructure products into a cohesive information system that provides strategic advantage. Some of the consulting services offered by Progent's experts are project management expertise, VMware vSphere deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and integration, Microsoft Windows Server 2019 migration consulting, Microsoft Windows Server 2016 hybrid cloud solutions, Windows Hyper-V deployment, disaster recovery planning and testing, Windows Server 2012 R2 configuration, network security compliance assessment, DBA and database development expertise, and temporary Chief Information Officer services.

Progent can also assist your company you to design, implement, manage and repair enterprise hybrid cloud solutions that incorporate local and cloud hosted infrastructure and that use Cisco networking technology. (Find out about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform integration consulting.)

By offering an efficient centralized resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that align with the special needs of companies in Buffalo New York.



An index of content::

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    Remote ACDT Software Consultant

    Progent offers customers access to engineers who have earned some of the computer industry's most prized credentials. Progent thinks that customers deserve to be sure that their IT service providers have formal training as well as extensive real-world experience so that Progent's clients can engage Progent's support with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts confers privileges for significantly better vendor help than is available to non-certified service providers, allowing Progent to offer customers a higher class of IT support. In addition, recognized credentials such as CISA or ISSAP for network security can help enterprise clients to demonstrate compliance with regulatory demands by using the assistance of accredited industry professionals.

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    Progent provides live online instruction for a range of client apps and environments including Microsoft Office Excel, Word, Publisher and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction offers the benefits of conventional in-person instruction, such as instant interaction between students and teachers, but avoids the expenses of travel and the challenge of trying to accommodate the availability of many trainees. Available to single students or classes of all sizes, Progent's virtual training permits the teacher to conduct the seminar from a remote facility and the students can be spread throughout a campus or across the the U.S. Live online instruction utilizes powerful learning mechanisms like broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be short and personalized to specific subjects or extended in time and broader in scope.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can help your business to design, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer affordable online or onsite expertise to assist you to move efficiently to an advanced communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

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  • Consultancy Herakles Data Center Test Lab
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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, creating efficient migration procedures, evaluating and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients without sufficient in-house resources to assemble effective pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.

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    Progent offers comprehensive support for each step of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management services, site prep, project design and documentation, cost estimates of new software and hardware required, suggested sourcing, system verification at customer location or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous system, and webinar training for client's support group and end users.

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    For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop solution that improves the business value of your IT system; integrate XenDesktop technology with your servers, user computers, and printers; upgrade your existing virtual desktop software to current versions of XenDesktop; and deliver comprehensive online technical support. Progent can also instruct your IT staff to adhere to best practices to maintain your XenDesktop solution efficiently.

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    Progent can help you to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid networks that transparently combine on-premises and cloud-based resources.

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    SQL Server 2014 incorporates major improvements in key areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises services such as system design, deployment, management, troubleshooting, and application development services to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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    Progent's certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.

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    Progent is among the most qualified IT consulting firms for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the advantages of Microsoft Exchange 2000 under common situations such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent offers cost-effective remote consulting to assist you to design, configure, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term tasks to help you get past occasional technical bottlenecks or major engagements to help you complete large-scale projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide online and on-premises training to help manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your information network.

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    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These improvements affect vital facets of IT including manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout plan, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers affordable online consulting and support and management for Microsoft Exchange 2013.

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    Progent's management team includes seasoned professionals with years of background providing computer consulting, technical support, and long-term IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great support requires great people, and Progent stands out by having assembled a management staff able to provide businesses with the best service value in the industry.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can help your organization to plan and carry out a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand design assessment or troubleshooting to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget.

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    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, high-availability system architecture that addresses availability issues covering a broad range of network technologies and procedures.

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    Progent can help your company to design, deploy and troubleshoot a backup/restore plan based on MSP360 technology. MSP360 enables file/folder or image-based backup/restore for VMs and physical machines, works with all popular public clouds, and permits businesses to create a backup solution with a low Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to prevent data loss caused by user mistakes, computer errors, malicious insiders, and malware attacks such as ransomware.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Check Point Software firewall experts can show you how to design, deploy, and manage firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you maintain older Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.

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    Microsoft Mac Office allows Mac users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Mac experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who use Windows. Progent's consultants have expertise with both Mac and Windows technology and can support environments that combine Mac with Windows computers with complete resource sharing, or environments which intentionally limit sharing between Mac and Windows users.

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    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, works with the most popular handheld devices, permits single sign-on with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to resolve the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will optimize the return on your investment in this powerful platform.

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    Besides providing access to Microsoft Dynamics GP specialists, Progent can provide experts in Dynamics AX, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade support, and one-on-one or group webinar training customized to meet your specific needs. Progent's consultants also can show you how to integrate and maintain a secure, robust server and communications foundation to run your ERP, MRP and accounting applications.

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  • Consulting Services Microsoft Azure hybrid cloud solutions
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    Progent can help businesses of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and resources and make sure you avoid the common mistakes small companies make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Google Android handhelds.

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  • ProSight Virtual Machine Hosting Consultancy
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    Progent's ProSight Virtual Hosting combines proven virtual server architecture, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing alternative that enhances network dependability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller company can have all of its operating system platforms and key application servers supported within a safe and fault tolerant data center on a fast, non-stop virtual machine configured and maintained by Progent's computer service professionals.

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  • 24-Hour VMware Private Cloud Specialists
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    Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, private and public clouds, or hybrid systems. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.

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