Crypto-Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that represents an extinction-level danger for organizations unprepared for an assault. Multiple generations of crypto-ransomware such as Dharma, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and still cause damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as frequent unnamed malware, not only do encryption of online files but also infiltrate any available system backups. Data replicated to the cloud can also be corrupted. In a vulnerable system, this can make any restoration impossible and effectively sets the datacenter back to zero.

Getting back on-line services and information following a ransomware attack becomes a race against the clock as the victim tries its best to contain and clear the crypto-ransomware and to restore enterprise-critical activity. Because ransomware needs time to replicate, attacks are often sprung during weekends and nights, when penetrations in many cases take more time to detect. This multiplies the difficulty of promptly assembling and orchestrating a qualified mitigation team.

Progent provides a variety of solutions for securing Buffalo businesses from crypto-ransomware penetrations. These include staff education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to detect and suppress day-zero malware attacks. Progent in addition offers the services of experienced crypto-ransomware recovery consultants with the skills and commitment to re-deploy a breached network as quickly as possible.

Progent's Ransomware Recovery Services
Subsequent to a crypto-ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the keys to decipher any of your files. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to setup from scratch the critical parts of your IT environment. Absent access to essential system backups, this requires a broad complement of skills, top notch team management, and the ability to work 24x7 until the recovery project is complete.

For decades, Progent has offered certified expert IT services for companies throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-renowned certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of expertise provides Progent the skills to efficiently understand critical systems and organize the remaining pieces of your computer network environment after a crypto-ransomware attack and rebuild them into a functioning network.

Progent's ransomware team of experts uses powerful project management applications to coordinate the sophisticated recovery process. Progent knows the urgency of acting swiftly and together with a client's management and IT staff to assign priority to tasks and to put essential services back on-line as soon as possible.

Business Case Study: A Successful Ransomware Penetration Recovery
A client escalated to Progent after their company was brought down by Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean government sponsored cybercriminals, possibly using technology exposed from the U.S. National Security Agency. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is among the most profitable examples of ransomware malware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business based in the Chicago metro area with around 500 employees. The Ryuk attack had frozen all company operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but ultimately utilized Progent.

"I cannot tell you enough about the care Progent provided us throughout the most stressful period of (our) company's existence. We most likely would have paid the cyber criminals if it wasn't for the confidence the Progent experts gave us. That you were able to get our e-mail and essential servers back faster than seven days was amazing. Every single staff member I got help from or texted at Progent was hell bent on getting us operational and was working non-stop to bail us out."

Progent worked with the client to quickly assess and prioritize the essential applications that had to be restored in order to continue departmental operations:

  • Active Directory (AD)
  • Electronic Mail
  • Financials/MRP
To start, Progent followed ransomware incident mitigation best practices by stopping the spread and cleaning up infected systems. Progent then started the task of bringing back online Microsoft AD, the key technology of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange email will not operate without Active Directory, and the businesses' financials and MRP applications utilized SQL Server, which needs Active Directory for access to the database.

Within 2 days, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then performed rebuilding and hard drive recovery of mission critical applications. All Exchange Server data and attributes were intact, which accelerated the restore of Exchange. Progent was also able to find non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on staff PCs and laptops to recover mail information. A recent off-line backup of the client's accounting systems made it possible to recover these vital applications back online. Although a lot of work was left to recover totally from the Ryuk damage, the most important systems were restored rapidly:

"For the most part, the production line operation survived unscathed and we made all customer orders."

Over the next few weeks important milestones in the recovery process were made in close cooperation between Progent engineers and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over four million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Most of the user workstations were fully operational.

"A huge amount of what occurred that first week is nearly entirely a blur for me, but my team will not soon forget the urgency each and every one of your team put in to help get our business back. I've trusted Progent for the past 10 years, maybe more, and every time I needed help Progent has shined and delivered as promised. This time was a Herculean accomplishment."

A probable enterprise-killing disaster was avoided by hard-working experts, a broad array of IT skills, and tight teamwork. Although in post mortem the ransomware virus incident described here could have been identified and blocked with current security systems and ISO/IEC 27001 best practices, user training, and well designed security procedures for backup and applying software patches, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware virus, remember that Progent's team of professionals has a proven track record in ransomware virus blocking, remediation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were helping), I'm grateful for letting me get rested after we got past the initial push. All of you did an fabulous job, and if anyone that helped is in the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Buffalo
For ransomware system restoration consulting in the Buffalo metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Microsoft Windows SUS allows information technology administrators to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.

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