Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Versions of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still inflict harm. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus more as yet unnamed malware, not only encrypt online information but also infiltrate all accessible system restores and backups. Data synchronized to cloud environments can also be rendered useless. In a vulnerable data protection solution, it can render automated recovery useless and basically sets the entire system back to zero.

Getting back services and information following a ransomware outage becomes a sprint against time as the targeted organization struggles to contain the damage and cleanup the crypto-ransomware and to restore mission-critical activity. Due to the fact that ransomware requires time to move laterally, assaults are frequently launched at night, when successful attacks typically take more time to uncover. This compounds the difficulty of quickly mobilizing and organizing a qualified response team.

Progent offers a variety of services for securing Buffalo businesses from ransomware events. These include staff education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with installation of next-generation security gateways with artificial intelligence technology to quickly identify and quarantine new cyber attacks. Progent also can provide the assistance of seasoned ransomware recovery professionals with the skills and commitment to reconstruct a compromised environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
Subsequent to a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will provide the needed keys to unencrypt any of your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to setup from scratch the vital elements of your IT environment. Without access to essential data backups, this calls for a broad complement of skill sets, top notch team management, and the ability to work 24x7 until the task is done.

For two decades, Progent has offered expert IT services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have attained advanced certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in accounting and ERP software solutions. This breadth of experience affords Progent the ability to efficiently understand necessary systems and organize the remaining pieces of your computer network system following a ransomware event and configure them into an operational network.

Progent's ransomware group has powerful project management systems to orchestrate the complicated restoration process. Progent knows the importance of acting swiftly and in concert with a client's management and IT resources to prioritize tasks and to put critical systems back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Attack Response
A customer engaged Progent after their network system was crashed by the Ryuk crypto-ransomware. Ryuk is believed to have been developed by Northern Korean state sponsored cybercriminals, suspected of adopting approaches leaked from the United States National Security Agency. Ryuk goes after specific businesses with limited room for disruption and is one of the most profitable examples of ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer located in Chicago and has about 500 staff members. The Ryuk intrusion had paralyzed all business operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the beginning of the attack and were destroyed. The client was pursuing financing for paying the ransom demand (in excess of $200K) and hoping for good luck, but ultimately utilized Progent.

"I canít thank you enough about the help Progent provided us throughout the most fearful period of (our) businesses survival. We would have paid the Hackers if not for the confidence the Progent group afforded us. That you could get our messaging and critical applications back on-line sooner than a week was amazing. Every single expert I got help from or communicated with at Progent was urgently focused on getting us restored and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to quickly understand and assign priority to the key services that had to be addressed to make it possible to continue company functions:

  • Windows Active Directory
  • Exchange Server
  • Financials/MRP
To begin, Progent followed AV/Malware Processes incident response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then initiated the work of rebuilding Windows Active Directory, the key technology of enterprise systems built on Microsoft Windows technology. Exchange email will not function without Windows AD, and the customerís financials and MRP applications used SQL Server, which depends on Active Directory services for security authorization to the database.

In less than 2 days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then initiated setup and hard drive recovery on mission critical systems. All Microsoft Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Email Off-Line Folder Files) on various workstations in order to recover mail information. A recent off-line backup of the businesses accounting software made them able to return these vital services back on-line. Although a large amount of work still had to be done to recover totally from the Ryuk virus, core services were restored rapidly:

"For the most part, the production line operation did not miss a beat and we made all customer shipments."

Over the next month critical milestones in the recovery project were accomplished through tight cooperation between Progent engineers and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/AR/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 security appliance was set up.
  • Ninety percent of the user workstations were back into operation.

"A huge amount of what transpired that first week is nearly entirely a blur for me, but we will not soon forget the urgency all of your team accomplished to give us our business back. Iíve been working together with Progent for the past 10 years, maybe more, and every time Progent has come through and delivered. This time was a testament to your capabilities."

A probable company-ending catastrophe was evaded by top-tier experts, a wide range of IT skills, and tight collaboration. Although upon completion of forensics the ransomware virus attack detailed here would have been prevented with modern cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and appropriate security procedures for data backup and keeping systems up to date with security patches, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware virus, remember that Progent's team of experts has substantial experience in ransomware virus defense, remediation, and file restoration.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for letting me get some sleep after we got past the initial fire. All of you did an impressive effort, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Microsoft Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important new features as well as a revamped structure. These enhancements favorably impact key areas such as ease of administration, high availability (HA), compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online support and management services for Microsoft Exchange 2013.

  • Small Business Server Premium Add-on Onsite Technical Support Expert Microsoft Certified Small Business Server 2011 Technical Support
  • Small Business WAP551 Configuration Small Business WAP571 Online Support Services
  • Small Business WAP561 Support and Help Urgent Small Business 100 AP Online Consulting

  • Microsoft Windows 8.1 Upgrade Internet Networking Consultants
    Open Now Windows 8.1 DirectAccess Tech Consulting

    Microsoft Windows 8.1 is designed to run on devices from smartphones and tablets to engineering workstations. An abundance of new and improved capabilities, such as touch screen support and signature live tiles user interface, offer a broad selection of benefits for companies who know how to put them to work. Progent's Windows consultants can help get your organization up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum competitive advantage from the operating system's many new and enhanced technologies.

  • Small Office System Recovery Cisco and Microsoft Certified Experts Small Business Network Management Services
  • Small Office Technical Consultants Small Office Software Consulting Firm
  • Specialist Microsoft SBS 2008 Small Business Server 2008 Consultant Services
  • Technology Professional Microsoft Teams AAD Connect Microsoft Teams Migration from Lync Specialists
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  • MSP360 Server Backup Consultants
    MSP360 B2 Backup Storage Support and Setup

    Progent can help your company to create, implement and debug a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image backup/restore for VMs and physical computers, supports all leading public clouds, and permits businesses to create a backup solution with a minimum Recovery Time Objective (RTO) and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from human miscues, system glitches, malicious insiders, and malware attacks such as ransomware.

  • Top Consultant Services ProSight Virtual Hosting Private Clouds for Small Businesses Consultant Services
  • Top Juniper SRX100 Router Security Consulting Juniper SRX Series Router Technology Consulting Services
  • Top Quality Consultancy Backup and Recovery Software Consultants Apple Time Machine Backup

  • 24/7/365 ISA 2004 Firewall Specialist
    ISA 2004 Firewall Computer Engineer

    Progent's certified ISA Server consultants have broad experience creating Microsoft-based security solutions for IT networks with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that meets your information security needs without limiting your productivity.

  • Top Quality Juniper J4350 Router Firewall Network Install Juniper J6350 Router Security Team
  • Top Quality Network Integration Microsoft Partner Microsoft Certified Configuration Services
  • Buffalo, U.S.A. Buffalo Avaddon Crypto-Ransomware Rollback
  • Top Ranked SharePoint Server 2007 Online Troubleshooting SharePoint Server 2007 Integration

  • Windows 10 Pilot Testing Support Services
    24 Hour Windows 10 Migration Small Business Networking

    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises assessment and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker access, data and identity security, automated deployment and management, network optimization, Wi-Fi support, business continuity planning, webinar training for network management personnel and users, and post-migration technical help.

  • Ubiquiti UniFi WiFi network Specialists Ubiquiti XG switch Services

  • Online Help Exchange 2016 Upgrade Planning
    Microsoft Exchange 2016 Upgrade Planning Remote Consulting

    Progent can help you in all phases of your upgrade to Exchange 2016 such as designing HA infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

  • Urgent SonicWall NSSP 12000 Firewall Consulting Services 24x7 SonicWall TZ500 Firewall Security Firm
  • VMware Site Recovery Manager Testing Consultant Services VMware vCloud Suite Engineers
  • Windows 2000 Troubleshooting Consultant Services Windows 2000 Server
  • Windows 2012 Cluster Server Configuration Microsoft Expert Failover Clusters Windows Server 2012 R2 Online Consulting
  • Windows 2012R2 Consulting Services Engineers Windows Server 2012 R2 Cloud

  • Consulting SCDPM 2012 and Exchange DAGs
    SCDPM 2012 and Windows Server 2012 On-site Technical Support

    Progent's Microsoft-certified consultants can provide online or onsite support to help companies of any size to plan, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier releases of SCDPM or from another backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional support for fixing especially challenging problems, or comprehensive project management support. Progent can also help your business to design Data Protection Manager into a comprehensive disaster recovery plan.

  • Windows 7 Migration Implementation Consulting Companies Small Business Server Support Windows 7 64-bit Upgrade

  • Double-Take Software Remote Consulting
    Troubleshooting DoubleTake Carbonite Software Availability

    DoubleTake/Carbonite Software offers a selection of tools intended to deliver small and midsize businesses a range of cost-effective solutions for replicating and restoring vital applications such as Exchange, SQL, RIM Blackberry, and SharePoint. Progentís business continuity planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small business IT systems to create a high state of availability and disaster recovery readiness at an affordable cost.

  • Windows 7 Training Online Support Services Windows 7 Training Support and Help

  • IT Consultant SharePoint Web Parts
    After Hours SharePoint Designer 2010 Outsourcing

    Progent's Microsoft-certified consultants offer cost-effective remote technical support and programming services to assist you to design, implement, manage, and maintain SharePoint 2010 installations that can include web pages that can function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to support and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Project. Progent can help your business to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.

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  • Windows Essential Business Server Consulting Microsoft Windows SBS Technology Consulting Services
  • Windows Essential Business Server Network Consulting Microsoft Small Business Server Information Technology Consulting
  • Windows Server 2008 R2 Troubleshooting Windows Server 2008 Active Directory Computer Consultant

  • Award Winning At Home Employees IP Voice Remote Support
    Work from Home VoIP Online Troubleshooting

    Progent can help small and medium-size organizations to set up VoIP solutions to give their at-home employees the benefit of virtual extensions of the company phone infrastructure.

  • Windows Server 2016 VM Load Balancing Technical Support Services Windows Server 2016 Stretch Clusters IT Consultants

  • Award Winning ProSight ESP Behavior-based Security Professionals
    ProSight ESP Endpoint Protection Technology Consulting Services

    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

  • Windows Training Knowledge Transfer Windows
  • Windows, UNIX, Solaris Remote Support Windows and Solaris IT Consultants
  • Wireless LAN Consulting Services Emergency Specialists Wireless LAN
  • Wireless Security Scan Specialist Wireless Security Scan Consultant
  • Work at Home Cybersecurity Remote Support Top Rated Online Technical Support Offsite Workforce Cybersecurity
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  • Outsourcing SCCM 2012 Application Deployment
    Microsoft Configuration Manager 2012 Onsite Technical Support

    Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from an older change management solution or help you to modify your current SCCM 2012 environment to support your changing business requirements. In addition, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by providing expertise with associated Microsoft technologies including Active Directory Domain Services, SQL SSRS, and IIS.

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  • wireless IP phones and Aironet APs Help and Support Wi-Fi IP phone integration Professional

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