Buffalo, New York Microsoft Premier Certified Exchange Experts
Microsoft Exchange and O365 Implementation Design Consulting, Migration Assistance, and Expert Troubleshooting
Progent's Microsoft-certified consultants have more than 20 years of experience assisting businesses to design, configure, and support messaging solutions based on Exchange Server. For companies in Buffalo New York, Progent offers a range of budget-friendly Exchange Server design and troubleshooting services to ensure that your Exchange system delivers:
Data security
Inbound and outbound virus and spam defense and message content filtering
High availability
Easy access for telecommuters and mobile users
Efficient administration utilities
Multi-media mail boxes with voice messaging, IM, Presence, and conferencing capability
Non-intrusive and fast backup and restoration
Full coordination of on-premises and cloud infrastructure
Progent makes available to businesses an online support hot line provided by Microsoft MCSE qualified Exchange professionals to resolve Exchange Server problems rapidly. Progent's onsite network technicians can be sent in less than 24 hours to offices in Buffalo New York. Progent's Cisco CCIE certified network consultants have the skill to help with complex network problems that impact Exchange performance, and Progent's CISSP and CISA premier security experts can help your organization to defend against or recover from security breakdowns.
Progent's Microsoft Exchange design and troubleshooting experts can assist you to prepare for and implement non-disruptive migrations from legacy email systems to a current Microsoft platform. Progent's 64-bit upgrade consultants can help you to evaluate the business advantages and costs of moving to a 64-bit edition of Exchange Server and can assist you to design and execute an efficient upgrade strategy to a 64-bit release of Microsoft Exchange Server. Progent's Power BI consultants can show you how to use data from Exchange spreadsheets to create visualizations to populate interactive Power BI analytical reports and dashboards. Progent can also help you to integrate your Microsoft Exchange-based email solution with the latest smartphones by offering wireless integration services such as iPhone integration and management and Google Android smartphone integration.
Microsoft has made a strong effort to enable seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical problems and also can provide extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange initiative is completed on time and within budget. For details about Progent's consulting services for hybrid Microsoft 365 and on-prem Exchange environments, see Microsoft 365 integration with on-prem Exchange.
In addition, Progent can offer automated server monitoring to ensure your company's Exchange solution stays operational, and Help Desk Support for efficiently resolving email problems encountered by your workers.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
City
Address
Phone
Link
Albany
90 State Street, Suite 700 Albany, NY 12207 United States
MS Exchange Server 2019 Deployment Services
Progent can help you in any facet of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V; configuring HLB; configuring DAG groups with MCDB caching; integrating with Microsoft Teams or Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook. For details, see Progent's Microsoft Exchange 2019 integration services.
MS Exchange Server 2016 Consultants
Exchange 2016 Server's consolidated architecture permits easier implementation and scale, higher utilization of hardware resources, and reduced management cost. Exchange Server 2016 also offers tighter integration with Microsoft 365 applications, operation with Windows Server 2016, higher throughput, enhanced DLP, and better recovery, more extensive support for iOS and Android smart phones and tablets, comprehensive web-based management, and a more complete Outlook web client. Learn more concerning Progent's Microsoft Exchange Server 2016 support.
Microsoft Exchange 2013 Deployment
Microsoft Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped structure. These enhancements favorably impact key facets of IT like ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote consulting and support and management services for Exchange 2013. Find out more concerning Progent's Microsoft Exchange 2013 Server help.
Microsoft Exchange 2010 delivered breakthrough technology for high-availability, protected, unified communications. Relative to Exchange 2007 or Exchange Server 2003, Microsoft Exchange 2010 Server is less expensive to install and maintain, easier to administer and scale, more comprehensive in features, higher performance, less vulnerable to system failure, more complete in its support for mobile workers, and better able to guard business data and defend against malicious attacks. Learn more about Progent's MS Exchange 2010 consulting.
MS Exchange 2007 Server Support
MS Exchange 2007 is engineered to meet the challenges of security, anywhere access, high performance, and dependability. Exchange Server 2007 provides designed-in resilience that enables world-class robustness to keep your Exchange solution operating smoothly, reduce spam and viruses, and enable your company to be compliant with government and industry standards. Learn more details about Progent's Exchange Server 2007 support services.
Microsoft Exchange Server 2003 Consultants
Exchange Server 2003 delivers a dependable, expandable, and manageable infrastructure with round-the-clock email and collaboration as well as low licensing cost. Exchange Server 2003 remains popular because it enables a broad selection of team functions, such as scheduling capabilities, discussion groups, and group folders, and also provides access to information across physical, logical, and technology borders with features such as Instant Messaging, low latency data, and video conferencing. Although Microsoft has ended support for this older platform, Microsoft Exchange Server 2003 is still among the most popular editions of Microsoft's Exchange family. Progent's consultants can assist you to maintain your current Exchange Server 2003 environment or migrate to a more advanced version of Exchange. Find out more information about Progent's Exchange Server 2003 support.
Exchange 2000 Server Help
In contrast to Microsoft Exchange 5.5, which has its own directory, Exchange Server 2000 uses Microsoft Active Directory, providing a simplified administration and security model. Microsoft Exchange Server 2000 retains a large user base although Microsoft has terminated support for this venerable platform. Progent's seasoned email engineers offer a decade of experience working with Microsoft Exchange 2000 and can assist your company to maintain your existing Exchange Server 2000 installation or show you the business benefits of more recent releases of Exchange and help you to upgrade affordably to a newer release of the industry's most popular email technology. Read additional details about Progent's Microsoft Exchange 2000 Server support services.
Microsoft Exchange Server 2016 Migration Expertise
Progent's experts can help you with any and all phases of your MS Exchange 2016 Server upgrade including planning, testing, moving mailboxes, client remediation and training. Progent's certified Exchange consultants can help you to assess the business advantages of deploying MS Exchange Server 2016, design and implement an efficient migration, and provide as-needed troubleshooting. Progent can assist you to build a Microsoft Exchange Server 2016 environment hosted on local and/or cloud resources. Learn more about how Progent's Microsoft Exchange Server 2016 migration consulting services can assist your organization to move non-disruptively from your current Exchange environment to MS Exchange Server 2016.
Exchange Server 2013 Migration Support
Microsoft Exchange 2013 incorporates significant enhancements its predecessor Microsoft Exchange 2010 Server and introduces new capabilities plus a simpler design. Progent can help your business to upgrade to MS Exchange 2013 while retaining as much as feasible of your existing resources. Progent's consultants can also help you to integrate Microsoft Exchange Server 2013 with Lync, SharePoint, and Office desktop or Microsoft 365 for advanced collaboration and enterprise search features. Find out how Progent's Exchange 2013 upgrade consultants can help you migrate smoothly to MS Exchange 2013 Server for on-premises, cloud-based, or mixed deployments.
MS Exchange 2010 Server Migration Support
Progent offers expert help for every step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site readiness preparation, project design and documentation, cost estimates of new software licenses and equipment required, suggested vendor sourcing, system verification at client site or at Progent's testing facility, setting up transitional coexistence between MS Exchange Server 2010 and Exchange 2003 or Exchange 2007, implementation the solution, deactivating the old servers, and webinar training for customer's IT staff and users. Find out more about ways that Progent's Microsoft Exchange Server 2010 Migration Expertise can assist you to move affordably and productively from your older Exchange system to Exchange 2010
Spam and Virus Filtering, Data Loss Prevention plus Email Content Filtering and Cloud-based Email Encryption ProSight Email Guard is Progent's spam filtering, data loss protection and email encryption solution that uses the technology of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's ProSight Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Protection.
Migration Consulting for Microsoft Teams and Skype for Business Server
Progent's Microsoft Teams consultants and Microsoft-certified Skype for Business integrators offer online and onsite expertise for companies of any size to evaluate the costs/benefits of migrating to Microsoft Teams or Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud-based or mixed deployment; interface Microsoft Teams or Skype for Business with Microsoft SQL Server, Exchange, SharePoint Server and Microsoft 365; set up high-availability mechanisms; connect Microsoft Teams or Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco Video Interop Server. Progent's certified data security experts can assist you create and verify a security environment for your Microsoft Teams or Skype for Business solution that is compliant with government and industry standards.
How to Contact Progent for Exchange Server Expertise
If your New York business is trying to find an Exchange technology consulting specialist, contact Progent at 800-993-9400 or go to Contact Progent.
Progent provides IT services for mid-size businesses who have 100 to 250 system users. The mid-size company or work group has typically been an overlooked segment of the market for network consulting expertise. The overhead and support delivery practices of large third-party support firms make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an information system whose complexity and capability are often comparable to the networks of far bigger companies. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, significantly reduces the network maintenance costs of a small-medium business while offering the small organization with big-company service from professional, IT experts with background in a broad range of small business network solutions. If your medium size organization or small business is searching for levels of IT help needed by a mid-size organization without budgeting big-company costs, call Progent.
Progent has 20 years of background assisting small and mid-size companies to design, deploy, optimize, administer, and debug IT networks that support remote workers.
Progent's Duo managed services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.
Microsoft Windows Server Update Services enables information technology administrators to install and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the installation of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for professionals who are on the move within office, warehouse, retail or other environments where IT management requires portable phones that provide more administrative control, security and durability than is possible with the BYOD style of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually demands that you set up and optimize many key pieces of your Wi-Fi environment including APs, switches, wireless LAN controllers, and call management software. Progent's certified consultants offer remote and onsite assistance to help your organization create and manage a Cisco wireless VoIP phone deployment by delivering services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Progent offers affordable online support to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS services. Progent offers occasional consulting to help you to resolve technical roadblocks or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on schedule and within budget.
Progent's Sun Solaris family consulting experts offer small businesses and software developers help with managing and supporting Sun Solaris systems that run with Microsoft-based networks. Progent can give your organization access to Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of experience provides you with an easy one-stop consulting firm to help you create and manage a secure and reliable cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Progent's Microsoft-certified experts have two decades of background providing e-mail and integrated email/telephony solutions for companies. Progent provides affordable Exchange Server support services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Progent’s colocation center support services are designed for businesses with equipment housed at IDCs or data center co-location hosting sites and requiring on-demand in-person help at the co-location site as well as off-site support from Microsoft and Cisco Premier experts. Progent offers a full array of Internet Data Centers and data center and co-location support services including system architecture evaluation, Windows and UNIX server integration and maintenance, tech support for server and communications infrastructure, design and deployment of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing solutions, and creating high-availability server and storage cluster configurations.
Progent's certified Office Word and Microsoft 365 Word experts offer a wide range of economical remote consulting services to help your organization to maintain your current Microsoft Office Word solution or help you to upgrade to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different releases of Office Word, integrating Word with other Office apps like Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security support, smart phone synchronization, and remote training sessions customized for your special requirements.
Progent offers the guidance of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and crafted to match your organization's risk appetite, business objectives, and budgetary guidelines.
With Catalyst switches for small and mid-size companies, Cisco allows organizations to gain all the benefits of adding intelligence to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features to make your IT network sufficiently robust to handle real-time requirements, expandable to support growth, secure enough to protect confidential information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and integrate Cisco switches that make sense for your company. In addition, Progent's certified security consultants can help you create a strategic security policy and configure Cisco Catalyst switches so they help support your security strategy. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 Series Switches.
Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, uptime, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, R language integration, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified consultants can deliver online and onsite support to assist businesses of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
If your company runs a Solaris environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can help your whole enterprise in a broad array of security topics such as security administration procedures, security architecture and strategies, access management products and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the basic skills and international standards of knowledge that information security professionals are expected to possess. These accreditations give IT management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the background and theory to offer effective security support and consulting services.
E-Mail Guard is a complete service for blocking spam and viruses. E-Mail Guard addresses the security and administration of company email by offering continually improved spam and virus blocking, policy administration, content testing, and protection against email-based DHA and DDoS attacks. E-Mail Guard also features tracking, management and analysis tools as well as outgoing email testing to help you fix your e-mail environment and specify and regulate corporate security policy.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Progent's ProSight Virtual Hosting combines advanced virtualization technology, a world-class data center facility, and the support services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive IT outsourcing alternative that enhances network availability and protection, reduces management hassle, and saves money. With Private Cloud Hosting, a smaller company can have all of its operating system platforms and critical business application servers hosted in a safe and reliable data center on a high-performance, non-stop virtual server set up and supported by Progent's network support professionals.
Systems Management Server provides added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to streamline. Progent's adoption and upgrade services can lower spending and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you define efficient processes and policies to manage handheld computers and smart mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that includes standards, processes and technologies to keep your IT network safe.
Progent’s consultants can assist you to design and implement a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD DS and Azure AD Connect to centralize identity services for both on-premises and Azure resources.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools by SentinelOne to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.
Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises consulting expertise, application development, and debugging services for businesses of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
For small and midsize companies, network security and information assurance and compliance is excessively complicated to stay ahead of but too dangerous to overlook. The largest biggest enterprises have been hacked, and the leading cloud service providers have on occasion been taken down. It looks as though there's no place to run. Progent makes it economical for small and midsize organizations to carry out critical security projects effectively by offering the benefit of billed time to the nearest minute with no minimum charge for online help. This means you have access to a world-class computer expert to deliver precisely the knowledge you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any aspect of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security strategy.
Progent's Windows 11 consultants can provide a range of services for Windows 11 such as Microsoft 365 solutions, mobile management and synchronization, at-home workforce access, data and identity security, centralized deployment, and Help Desk Call Center support services.
Progent can assist your organization to utilize Cisco's infrastructure technology to build a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as hardware consolidation, security and compliance, versatility, uptime, and disaster recovery.
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Microsoft Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN voice communication. Microsoft Lync 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support services to help you to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is the new version of the product. Progent can also help your organization to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
If your company network mixes Sun Solaris technology with Windows, Progent can assist you to integrate your computers into a unified network that permits all your OS platforms to coexist for simple management, seamless dataflow, high availability, superior throughput, and strong security. Progent's Solaris and MS Windows coexistence support services feature network infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote technical help and repair, on-site technical support, and Help Desk outsourcing.