Besides providing fast access to top-tier network professionals and subject matter experts to assist Buffalo, New York companies with discrete technical problems or longer-term projects, Progent can provide short-term staff augmentation to deal with more generalized assistance like desktop support, IT administration, and Call Center services. Short-term staffing can help businesses to respond to expected or unexpected increases in the need for IT services, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary staffing can also cover gaps caused by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give organizations the flexibility to respond to surges in demand for IT personnel without being saddled with the expense and delays that come with identifying and hiring appropriate IT help and without the risk of adding to your permanent head count.

Important features of Progent's temporary staff augmentation services include:

  • Fast access to seasoned IT professionals
  • Easy engagement, termination, and re-engagement of services
  • Seamless augmentation of your full-time IT team
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Strong working relationship with a top-level, full-service source for IT expertise
Progent's Shared Center Program
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation option that enables IT organizations to share the work of Help Desk support seamlessly between their in-house network personnel and Progent's extensive team of technical support experts. Working as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint support alternative based on by the industry's leading shared PSA tool for managing, service requests, generating tickets, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Buffalo, New York Organizations
Progent's nationwide team of certified engineers can provide Buffalo, New York businesses a wide array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Contact Progent for Temporary IT Staffing for Buffalo, New York Companies
To learn more about Progent's temporary staffing services for Buffalo, New York organizations, call 800-993-9400 or visit Contact Progent.