Besides providing rapid access to high-level IT consultants and subject matter experts (SBEs) to help Buffalo, New York companies to resolve specific IT problems or longer-term projects, Progent offers short-term staff augmentation to deliver more generalized services such as PC support, IT administration, and Help Desk call center services. Temporary staffing can help businesses to deal with planned or unexpected peaks in the need for network personnel, which may result from situations like mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also fill gaps caused by the absence of in-house staff members due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services offer organizations the ability to react to surges in requirements for IT services without being saddled with the expense and hassle associated with identifying and recruiting appropriate technical personnel and without the risk of increasing your in-house staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Center Program
- Fast access to proven network pros
- Easy initiation, termination, and re-engagement of services
- Seamless extension of your in-house IT team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong relationship with a world-class, full-service source for network expertise
Progent's shared Call Center service is a proven flexible staff expansion option that enables IT organizations to divide the work of Call Center support seamlessly between their full-time network personnel and Progent's nationwide team of IT support specialists. Working as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk program is a joint support alternative based on by the leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for businesses of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Buffalo, New York Businesses
Progent's seasoned team of certified consultants can deliver Buffalo, New York businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for Buffalo, New York Organizations
To learn more details about Progent's temporary supplemental staffing services for Buffalo, New York businesses, call 800-993-9400 or visit Contact Progent.