Besides offering fast contact with high-level IT professionals and subject matter experts (SMEs) to assist Buffalo, New York companies to resolve discrete technical problems or strategic initiatives, Progent offers short-term supplemental staffing to deal with more generalized assistance such as desktop support, network administration, and Help Desk services. On-demand staffing makes it possible for businesses to deal with expected or surprise peaks in the need for network services, which may result from scenarios such as company mergers, site relocation, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill gaps left by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, or other reasons.

Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to respond to surges in demand for IT personnel without dealing with the costs and delays that come with identifying and recruiting professional technical personnel and without the burden of increasing your permanent staff size.

Key aspects of Progent's short-term staffing services include:

  • Fast access to seasoned network pros
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your in-house IT team
  • Comprehensive documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
  • Close working relationship with a world-class, full-service source for IT support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Call Center support transparently between their full-time IT staff and Progent's extensive pool of IT support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative powered by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT services for businesses throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Buffalo, New York Organizations
Progent's seasoned roster of certified consultants offers Buffalo, New York organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staffing Services for Buffalo, New York Companies
To learn more about Progent's temporary staff augmentation services for Buffalo, New York businesses, call 800-993-9400 or visit Contact Progent.