Besides providing fast access to guidance from high-level network consultants and subject matter experts to assist Buffalo, New York companies to resolve specific technical problems or strategic projects, Progent can provide short-term staffing to deal with more broadly defined services like PC support, network administration, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to planned or surprise surges in the need for IT services, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary supplemental staffing can also fill gaps resulting from the loss of full-time staff members due to scheduled vacations, illness, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services offer organizations the flexibility to respond to increases in requirements for network personnel without being saddled with the expense and delays associated with identifying and recruiting professional technical help and without the risk of increasing your in-house head count.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid access to seasoned IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your full-time network support team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
  • Strong relationship with a top-level, full-spectrum resource for network expertise
Progent's Co-managed Center Service
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation option that allows IT organizations to share the responsibilities of Help Desk support seamlessly between their in-house IT staff and Progent's extensive pool of technical support experts. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk Call Center service is a joint support alternative powered by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning ownership, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network services for businesses throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Buffalo, New York Companies
Progent's veteran team of certified consultants and technical experts can deliver Buffalo, New York organizations a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term IT Staffing for Buffalo, New York Organizations
To learn more about Progent's short-term staffing services for Buffalo, New York companies, call 800-993-9400 or visit Contact Progent.