In addition to providing rapid access to top-tier IT consultants and subject matter experts to assist Buffalo, New York organizations with specific technical issues or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined assistance such as desktop support, IT administration, and Help Desk services. Temporary staffing can help organizations to deal with anticipated or surprise surges in demand for network services, which may result from situations like mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel due to vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staffing services offer organizations the flexibility to respond to surges in demand for network personnel without being saddled with the expense and hassle associated with reviewing and hiring professional IT personnel and without the burden of increasing your in-house head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your full-time IT staff
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Call Center program is a specialized flexible staff expansion alternative that enables IT organizations to divide the work of Help Desk Call Center support transparently between their internal network personnel and Progent's nationwide pool of IT support specialists. Working as a transparent supplement of your full-time Help Desk, Progent's shared Call Center program is a collaborative service solution based on by the industry's leading shared PSA platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations across the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Buffalo, New York Businesses
Progent's seasoned team of certified engineers offers Buffalo, New York companies a broad range of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Buffalo, New York Businesses
To find out more details about Progent's short-term staff augmentation services for Buffalo, New York organizations, call 800-993-9400 or visit Contact Progent.