In addition to providing rapid contact with high-level IT consultants and subject matter experts to help Buffalo, New York businesses to resolve discrete technical issues or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined assistance such as desktop help, IT administration, and Call Center services. Temporary staffing makes it possible for organizations to respond to anticipated or unplanned surges in demand for network services, which may result from scenarios like mergers and acquisitions, site moves, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover voids left by the absence of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to react to surges in requirements for IT personnel without dealing with the expense and hassle associated with reviewing and recruiting appropriate IT help and without the risk of adding to your full-time staff size.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Program
- Rapid availability of proven network professionals
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your in-house network support team
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-service source for IT expertise
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their internal IT personnel and Progent's extensive pool of IT support specialists. Acting as a transparent extension of your full-time Help Desk, Progent's shared Help Desk service is a collaborative support solution based on by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Buffalo, New York Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Buffalo, New York businesses a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Buffalo, New York Companies
To learn more about Progent's short-term staffing services for Buffalo, New York businesses, call 800-993-9400 or visit Contact Progent.