Besides providing fast access to guidance from high-level IT professionals and subject matter experts (SMEs) to assist Buffalo, New York businesses with discrete IT problems or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more broadly defined services like PC support, network management, and Call Center services. On-demand staffing can help organizations to deal with planned or unplanned peaks in demand for network personnel, which may result from situations such as company mergers, site relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Short-term staffing can also fill gaps left by the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer businesses the versatility to respond to surges in requirements for IT personnel without dealing with the expense and delays that come with identifying and recruiting professional IT personnel and without the risk of increasing your full-time staff size.

Important aspects of Progent's temporary supplemental staffing services include:

  • Fast availability of seasoned network pros
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house network support team
  • Full reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close relationship with a world-class, full-service source for IT expertise
Progent's Shared Help Desk Call Center Service
Progent's co-managed Call Center program is a proven flexible staff expansion alternative that allows IT groups to share the work of Help Desk support transparently between their in-house IT personnel and Progent's nationwide team of technical support experts. Acting as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk service is a joint support alternative based on by the industry's leading group professional services platform for managing, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has two decades of background providing online and onsite network services for organizations of all sizes throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Buffalo, New York Companies
Progent's nationwide team of certified consultants and technical experts can provide Buffalo, New York companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Contact Progent for Temporary Staff Augmentation for Buffalo, New York Businesses
To find out more details about Progent's short-term staff augmentation services for Buffalo, New York businesses, call 800-993-9400 or visit Contact Progent.