In addition to offering rapid access to guidance from top-tier IT professionals and subject matter experts to assist Buffalo, New York companies to resolve specific technical issues or strategic projects, Progent offers temporary staffing to deal with more generalized assistance like PC support, IT management, and Help Desk call center services. Temporary staffing makes it possible for businesses to respond to planned or surprise surges in demand for network services, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill gaps left by the absence of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer businesses the ability to react to increases in requirements for IT personnel without dealing with the expense and delays that come with vetting and hiring reliable technical personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Rapid availability of proven network professionals
- Easy initiation, termination, and re-engagement of services
- Transparent extension of your full-time IT team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Close relationship with a top-level, full-service source for IT support
Progent's shared Help Desk service is a specialized flexible staff expansion alternative that allows IT groups to divide the work of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive team of IT support experts. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a joint support solution powered by the leading group PSA platform for managing, service calls, generating tickets, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for businesses throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Buffalo, New York Companies
Progent's veteran team of certified consultants and technical experts offers Buffalo, New York companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staffing Services for Buffalo, New York Companies
To learn more about Progent's temporary supplemental staffing services for Buffalo, New York companies, call 800-993-9400 or visit Contact Progent.