In addition to providing fast access to guidance from high-level network consultants and subject matter experts to help Buffalo, New York organizations with specific IT issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance like PC support, IT administration, and Call Center services. Temporary staffing makes it possible for businesses to respond to expected or surprise increases in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also fill gaps caused by the loss of full-time IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the versatility to respond to increases in demand for IT services without dealing with the costs and hassle associated with identifying and recruiting reliable technical help and without the burden of increasing your permanent head count.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your full-time network support team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk Call Center program is a specialized flexible staff augmentation option that enables IT organizations to share the responsibilities of Help Desk support seamlessly between their full-time IT staff and Progent's extensive pool of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution powered by the industry's leading group professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT services for organizations throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Buffalo, New York Businesses
Progent's veteran team of certified consultants and technical experts can deliver Buffalo, New York companies a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Buffalo, New York Companies
To find out more details about Progent's short-term staff augmentation services for Buffalo, New York companies, call 800-993-9400 or visit Contact Progent.