In addition to providing rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help Buffalo, New York organizations to resolve specific technical issues or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more generalized services such as PC help, network administration, and Help Desk response. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected peaks in the need for network personnel, which may be caused by scenarios like company mergers, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also fill voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services give organizations the ability to respond to increases in demand for IT services without dealing with the expense and delays associated with reviewing and hiring professional technical personnel and without the burden of adding to your in-house head count.
Key features of Progent's temporary staffing services include:
Progent's Co-managed Center Program
- Rapid availability of proven network professionals
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Close relationship with a top-level, full-service source for network support
Progent's shared Help Desk service is a proven flexible staff augmentation option that allows IT groups to share the work of Call Center support transparently between their internal IT personnel and Progent's nationwide pool of technical support experts. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk service is a collaborative service solution based on by the industry's leading group professional services platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite network services for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Buffalo, New York Organizations
Progent's seasoned roster of certified engineers offers Buffalo, New York organizations a broad range of remote consulting and debugging services. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staffing Services for Buffalo, New York Businesses
To find out more about Progent's temporary staff augmentation services for Buffalo, New York organizations, call 800-993-9400 or visit Contact Progent.