Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel may be slower to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it takes to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Buffalo metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Buffalo
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional payment in exchange for not publishing this information or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The restoration process after a ransomware penetration involves several crucial stages, the majority of which can be performed concurrently if the recovery workgroup has enough members with the necessary experience.

  • Containment: This time-critical initial step involves blocking the sideways progress of ransomware within your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment activities include isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable degree of functionality with the least delay. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and mission-critical applications, network architecture, and safe remote access. Progent's ransomware recovery team uses advanced collaboration tools to organize the complicated recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT group to prioritize activity and to get critical services back online as fast as possible.
  • Data restoration: The work required to recover data impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can take down pivotal databases which, if not properly closed, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Often some detective work could be needed to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. This provides another level of security and recoverability in case of a ransomware breach.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same anti-virus technology used by many of the world's biggest corporations such as Walmart, Citi, and Salesforce. By providing real-time malware blocking, classification, containment, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a clean environment; remapping and reconnecting drives to match exactly their pre-attack condition; and reprovisioning computers and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's storyline across the network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists your IT staff to evaluate the damage and brings to light shortcomings in rules or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is usually assigned a top priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other key activities like business resumption are pursued in parallel. Progent maintains a large team of IT and security professionals with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your network after a ransomware assault and rebuild them quickly into an operational network. Progent has worked with leading insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Services in Buffalo
For ransomware recovery consulting services in the Buffalo area, call Progent at 800-462-8800 or see Contact Progent.



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