Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to take longer to become aware of a breach and are less able to mount a rapid and coordinated response. The more lateral movement ransomware can manage within a target's network, the longer it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses in the Buffalo area to identify and isolate infected devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Services Available in Buffalo
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any accessible backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and TAs demand an extra ransom in exchange for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware penetration has a number of crucial stages, most of which can proceed concurrently if the recovery team has enough people with the necessary skill sets.

  • Containment: This time-critical initial response requires arresting the lateral spread of the attack within your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine processes include isolating infected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced workgroup platforms to organize the multi-faceted recovery process. Progent appreciates the importance of working rapidly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get critical services on line again as fast as possible.
  • Data restoration: The effort required to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were not connected at the time of the attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the identical AV tools implemented by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, repair and analysis in one integrated platform, ProSight ASM lowers TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryption utility; debugging decryption problems; creating a pristine environment; remapping and connecting drives to reflect precisely their pre-encryption state; and recovering computers and services.
  • Forensics: This process is aimed at uncovering the ransomware attack's storyline throughout the network from start to finish. This history of how a ransomware assault travelled within the network assists your IT staff to evaluate the damage and uncovers weaknesses in security policies or work habits that need to be rectified to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important recovery processes like business resumption are executed concurrently. Progent has an extensive roster of IT and cybersecurity experts with the skills required to perform the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving parts of your network after a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with leading insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Buffalo
For ransomware system restoration services in the Buffalo area, phone Progent at 800-993-9400 or visit Contact Progent.



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