Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a break-in and are less able to organize a quick and forceful response. The more lateral progress ransomware is able to manage inside a victim's network, the more time it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Buffalo metro area to locate and isolate infected devices and guard clean assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Buffalo
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a ransom fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional payment for not publishing this data on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major issue according to the nature of the downloaded data.

The recovery work subsequent to ransomware attack involves a number of crucial stages, the majority of which can proceed concurrently if the recovery team has a sufficient number of people with the required experience.

  • Containment: This urgent first response requires arresting the lateral progress of the attack across your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include cutting off affected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful level of functionality with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's recovery team uses advanced collaboration tools to organize the complex restoration effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore files impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators. This provides an extra level of security and restoration ability in the event of a ransomware breach.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By providing real-time malware filtering, identification, containment, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to reflect precisely their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This process involves discovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of the way a ransomware assault progressed through the network assists your IT staff to evaluate the damage and uncovers shortcomings in security policies or processes that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensic analysis can be time consuming, it is essential that other important activities like operational resumption are performed in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the skills required to carry out activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This scope of expertise gives Progent the ability to salvage and integrate the surviving parts of your network after a ransomware assault and rebuild them quickly into a viable system. Progent has worked with leading insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Buffalo
For ransomware recovery consulting services in the Buffalo metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent is a pioneer in affordably delivering world-class network support to small businesses. Progent's achievement in addressing the IT support requirements of the historically underserved small business sector is the cumulative result of key technical and operational innovations that have removed much of the conventional expenses out of administering IT support, injected unmatched technical skill into the support system, and significantly streamlined the solution cycle.

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    Progent's compensation structure is based on contribution, so just like being an independent consultant, your earnings are entirely tied to your generated revenue. Certain Progent support staff stress quality of life and choose to work at a more relaxed pace, utilizing our flexible calendar to follow personal pursuits such as hiking, motorcycle racing, snow boarding, fishing, vacations, or spending free time with family and friends. Others use the chance to earn big bucks through hard work and long hours. Progent fully supports either side of the spectrum plus any point in the middle.

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    Cisco's {Catalyst wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening data security by identifying threats and filtering traffic content according to user class and location. Progent can help you to configure Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller technology.

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    Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of hardware and faster return on investment, more leveraged utilization of servers, simplified operations, enhanced network uptime, and easier manageability. Common uses for virtual servers include hardware consolidation, low-cost platforms for line-of-business legacy applications running on outdated operating systems, and inexpensive quarantine of program development or pilot testing systems from production systems.

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    Progent is one of the most qualified IT support firms for integrating email systems based on Exchange 2000 Server. Progent specializes in helping small companies receive all the advantages of Exchange 2000 under common situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Progent provides national urgent phone support and troubleshooting services for companies who operate UNIX or Linux environments or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows technology. Remote technical support provides optimum return for your IT dollar by extending client productivity and shortening the time billed for computer analysis and repair. Advanced remote access tools and experienced technicians and consultants allow Progent to solve the majority of IT issues without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA certified security specialists to assist you with the most challenging system issues.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises consulting services to help you to design, install, optimize and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup.

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