Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT personnel may take longer to recognize a break-in and are less able to mount a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a victim's system, the more time it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Buffalo metro area to locate and quarantine infected devices and protect clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Buffalo
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and effectively knocks the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom payment in exchange for the decryption tools needed to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional payment for not publishing this information on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a major issue according to the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration involves several crucial stages, the majority of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Containment: This urgent initial step requires blocking the sideways progress of ransomware across your IT system. The more time a ransomware assault is permitted to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment activities include isolating affected endpoints from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in concert with a client's management and IT staff to prioritize activity and to put critical resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore data damaged by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and what recovery techniques are needed. Ransomware assaults can destroy pivotal databases which, if not properly shut down, might have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be required to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the attack.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the same anti-virus tools deployed by many of the world's biggest corporations such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, classification, containment, repair and forensics in a single integrated platform, ProSight ASM cuts TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; receiving, learning, and using the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning machines and software services.
  • Forensics: This process involves learning the ransomware attack's storyline across the network from start to finish. This audit trail of how a ransomware assault progressed through the network helps your IT staff to assess the impact and brings to light weaknesses in rules or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensics is typically given a top priority by the insurance carrier. Since forensic analysis can take time, it is vital that other important recovery processes such as operational resumption are performed in parallel. Progent has an extensive roster of information technology and cybersecurity professionals with the skills needed to perform the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and consolidate the surviving pieces of your IT environment after a ransomware attack and rebuild them rapidly into a viable network. Progent has worked with top cyber insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Buffalo
For ransomware cleanup consulting services in the Buffalo area, phone Progent at 800-462-8800 or visit Contact Progent.

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