Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT staff may take longer to become aware of a breach and are least able to mount a rapid and forceful response. The more lateral movement ransomware can make inside a target's system, the longer it will require to restore core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Buffalo metro area to locate and isolate infected servers and endpoints and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Buffalo
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and effectively knocks the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, demand a ransom payment for the decryptors required to recover encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an extra payment for not publishing this information on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The recovery process subsequent to ransomware attack involves several crucial phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the required experience.

  • Quarantine: This time-critical initial response involves arresting the sideways progress of the attack across your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities consist of isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the complex recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to get essential services back online as quickly as possible.
  • Data recovery: The effort required to recover data damaged by a ransomware attack depends on the condition of the network, the number of files that are affected, and which restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line at the time of the assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators or root users. This adds an extra level of security and restoration ability in case of a successful ransomware attack.
  • Deploying advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the identical AV technology used by some of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering real-time malware blocking, identification, mitigation, recovery and analysis in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; acquiring, reviewing, and using the decryption tool; debugging decryption problems; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-encryption condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress throughout the targeted network from beginning to end. This history of how a ransomware attack progressed through the network assists you to assess the impact and brings to light gaps in rules or processes that need to be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is commonly given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important activities such as operational resumption are performed in parallel. Progent has an extensive team of IT and security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged pieces of your information system following a ransomware assault and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance providers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Buffalo
For ransomware system recovery consulting services in the Buffalo area, phone Progent at 800-462-8800 or visit Contact Progent.



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    For large organizations, Progent can supplement in-house IT groups by offering extensive experience in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless nearby supplement of corporate IT management. Progent's enterprise support services include corporate-wide security, remote branch office support, network design, Sarbox conformance, project management, and world-class service for multi-site office environments based on Enterprise Windows 2003. Progent can offer field engineers and technicians to assist with a campus relocation or office move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.

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  • Professional Microsoft 365 and on-premises Exchange
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    Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and other email infrastructure to reduce capital expense and management overhead. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to help your small businesses to assess the potential advantages of Exchange Online, design a solution that fits your business needs and budget, carry out an efficient move from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and provide as-needed consulting and technical support.

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  • Windows 2016 Integration Services
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    The complexity and connectivity demands of Microsoft Windows Servers calls for a network consulting team with practical expertise and in-depth familiarity with designing and building cohesive, end-to-end network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's consulting services can assist you with designing, deploying, managing, and supporting Windows Server systems that maximize the productivity of your computer network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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  • Windows SharePoint Services Technology Consulting Services
    Open Now SharePoint Portal Server Professional

    Progent's Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for intelligently connecting people, groups and information. Microsoft SharePoint provides a central spot for your workers or clients to access, organize, share and manipulate useful information, documents, and applications and to communicate with other people. SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, workgroups and major tasks with the information they've created in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can assist you to support your existing SharePoint solution or upgrade to the latest release of SharePoint.

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  • Onsite Technical Support Intune Policy Settings
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    Progent's Intune consultants can assist your company to understand the strategic case for adopting Intune for configuring and managing your mobile devices including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist your company to define security and compliance policies, set up pilot systems to evaluate the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Intune deployment.

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  • Radvision Video Conferencing Consultant
    Radvision XT5000 Professionals

    Progent offers the expertise of a veteran consultant with years of hands-on experience configuring, managing, and upgrading telepresence systems from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT management team, your ISP, and your video conferencing platform vendor to assist your organization maximize the strategic value of your video conferencing solution.

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  • Online Consulting Server Virtualization
    Virtual Server Technology Consulting Services

    With virtual servers, companies are able to operate many virtual servers on a single actual server. Virtual server technology allows businesses to gain all the benefits of server segmentation, but without the expense that goes with buying extra server equipment. Virtualization is also the enabling technology behind private clouds, which offer major advantages such as lowering the costs of capital equipment, facilities, and administration while improving data protection, system reliability, and recoverability. Other key server management options include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can help you with all aspects of server virtualization and administration to allow your business to cut expenses and conserve time.

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