Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT staff may take longer to become aware of a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to manage within a victim's system, the longer it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help businesses in the Buffalo area to locate and quarantine breached devices and guard undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Buffalo
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryptors needed to recover scrambled files. Ransomware assaults also attempt to exfiltrate files and TAs demand an extra ransom in exchange for not posting this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware attack has a number of crucial phases, the majority of which can be performed concurrently if the response workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent first step involves arresting the lateral spread of the attack across your network. The more time a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes consist of isolating affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable level of functionality with the least delay. This effort is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to put essential services on line again as quickly as feasible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault depends on the condition of the network, the number of files that are encrypted, and which recovery techniques are needed. Ransomware attacks can take down key databases which, if not carefully closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical applications depend on SQL Server. Some detective work could be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected during the assault.
  • Implementing modern AV/ransomware defense: ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus tools used by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware blocking, detection, mitigation, restoration and forensics in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; remapping and reconnecting drives to match precisely their pre-attack state; and recovering computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's progress across the network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps your IT staff to assess the damage and brings to light shortcomings in security policies or processes that need to be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is commonly assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is essential that other key recovery processes such as business continuity are executed concurrently. Progent maintains a large roster of information technology and data security professionals with the knowledge and experience needed to perform the work of containment, business continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Buffalo
For ransomware system restoration consulting in the Buffalo area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and expandability and is also simple to migrate to any data center. ProSight Virtual Hosting options are built upon proven virtualization techniques that allow small and midsize companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and network management while achieving world-class reliability and an unprecedented degree of vendor independence.

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    Progent can provide small businesses with an information management professional who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business goals. Your company can create and install a well conceived IT strategy without incurring the expense of a full-time senior IT executive.

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    If your business computer system combines Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your OS platforms to run side by side for simple management, transparent dataflow, high dependability, enhanced throughput, and strong security. Progent's Sun Solaris and Windows integration assistance services include network architecture configuration and support, consulting for Windows services for UNIX, remote server monitoring and management, online network support and troubleshooting, on-site technical support, and Contact Center services.

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    Progent's network professionals can help you analyze the possible advantages of Hyper-V-powered server virtualization for your business, conduct pilot implementations to validate Hyper-V's operation with your line-of-business software, assess your network and server architecture for smooth performance with virtual server solutions, assist you in moving to Microsoft Windows Server 2008 and configuring Hyper-V, educate your network management staff to monitor and manage Hyper-V, provide world-class consulting support for improving the protection of your virtual servers, design and validate business continuity procedures that optimize system availability, and provide continuing consulting and technical support including low-cost online troubleshooting and comprehensive Help Desk outsourcing.

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