Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may be slower to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware can achieve within a target's network, the longer it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Buffalo area to identify and isolate breached servers and endpoints and guard clean assets from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Buffalo
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a settlement payment in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional ransom in exchange for not publishing this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the stolen information.

The recovery process after a ransomware attack has a number of distinct phases, most of which can be performed concurrently if the response team has enough people with the required experience.

  • Containment: This urgent initial step requires blocking the lateral progress of the attack within your network. The more time a ransomware assault is permitted to go unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a basic useful level of functionality with the least delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and secure endpoint access. Progent's recovery team uses advanced workgroup platforms to coordinate the complicated restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to get critical services back online as quickly as feasible.
  • Data restoration: The work necessary to recover files impacted by a ransomware attack depends on the condition of the systems, how many files are affected, and what restore methods are required. Ransomware attacks can take down critical databases which, if not gracefully closed, might need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the identical anti-virus tools implemented by many of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware filtering, detection, containment, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption condition; and restoring computers and services.
  • Forensic analysis: This process involves uncovering the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware assault progressed through the network helps you to evaluate the impact and uncovers gaps in rules or work habits that should be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensics can take time, it is critical that other important recovery processes like business resumption are executed in parallel. Progent has an extensive roster of information technology and security professionals with the skills needed to perform the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP software. This breadth of expertise allows Progent to identify and consolidate the undamaged parts of your information system after a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with top insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Buffalo
For ransomware system recovery expertise in the Buffalo area, phone Progent at 800-462-8800 or visit Contact Progent.



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