Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support staff may be slower to become aware of a breach and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to make within a victim's network, the longer it will require to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can help organizations in the Buffalo metro area to identify and isolate infected servers and endpoints and guard clean resources from being penetrated.
If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Available in Buffalo
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also try to exfiltrate information and TAs demand an additional settlement in exchange for not posting this data on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.
The restoration process after a ransomware penetration involves a number of crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required skill sets.
- Containment: This urgent initial step involves arresting the lateral spread of ransomware across your IT system. The longer a ransomware assault is permitted to go unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include cutting off affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers bringing back the IT system to a minimal useful level of capability with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical applications, network topology, and protected endpoint access. Progent's recovery team uses state-of-the-art collaboration tools to organize the complex recovery process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize activity and to put vital resources back online as fast as possible.
- Data recovery: The work required to recover data damaged by a ransomware assault depends on the condition of the network, how many files are encrypted, and which recovery techniques are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, might have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were off line at the time of the attack.
- Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical AV tools used by many of the world's largest corporations including Netflix, Citi, and Salesforce. By providing in-line malware filtering, detection, mitigation, repair and forensics in a single integrated platform, ProSight ASM reduces TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; remapping and connecting datastores to reflect precisely their pre-attack state; and restoring machines and software services.
- Forensics: This activity involves discovering the ransomware attack's storyline throughout the targeted network from start to finish. This history of the way a ransomware assault progressed through the network helps you to assess the impact and brings to light weaknesses in security policies or processes that should be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is usually assigned a high priority by the insurance carrier. Because forensics can take time, it is critical that other key recovery processes such as operational resumption are performed concurrently. Progent maintains a large team of IT and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent has delivered remote and on-premises IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting in Buffalo
For ransomware cleanup services in the Buffalo area, call Progent at 800-462-8800 or go to Contact Progent.