Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support staff may be slower to recognize a break-in and are least able to organize a rapid and coordinated response. The more lateral movement ransomware is able to manage inside a victim's network, the longer it will require to restore basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help organizations in the Buffalo area to identify and quarantine infected devices and guard undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Buffalo
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery nearly impossible and basically throws the datacenter back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, demand a ransom payment for the decryptors needed to unlock encrypted data. Ransomware attacks also attempt to exfiltrate files and TAs require an extra ransom for not posting this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the stolen data.

The restoration work after a ransomware attack involves several distinct phases, the majority of which can be performed concurrently if the recovery team has enough people with the required experience.

  • Containment: This urgent first step involves arresting the sideways spread of ransomware within your network. The longer a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities include isolating affected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic acceptable level of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery experts use advanced workgroup tools to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's managers and IT staff to prioritize activity and to get essential services on line again as fast as possible.
  • Data recovery: The work necessary to recover files impacted by a ransomware attack varies according to the condition of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line at the time of the ransomware assault.
  • Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized businesses the advantages of the identical AV tools deployed by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, restoration and analysis in one integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and reprovisioning machines and software services.
  • Forensic analysis: This process involves uncovering the ransomware assault's storyline throughout the network from start to finish. This audit trail of how a ransomware attack travelled within the network helps your IT staff to assess the damage and brings to light weaknesses in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is commonly assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important activities like business resumption are executed concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience needed to carry out activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your network after a ransomware intrusion and rebuild them quickly into a functioning network. Progent has collaborated with leading insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Buffalo
For ransomware system restoration consulting services in the Buffalo area, phone Progent at 800-462-8800 or see Contact Progent.



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    If your office network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a unified environment that allows all your operating systems to run side by side for easy administration, transparent information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows integration assistance services feature IT architecture configuration and support, support for Windows services for UNIX, online server monitoring and management, online network support and troubleshooting, in-person technical support, and Help Desk services.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies over 25 years of background assisting manufacturing and service organizations to manage supply chains and streamline critical business processes to get products to market quickly and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with over two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises services that spans from as-needed guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Office 365 integration, disaster recovery planning, and database administration.

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    Progentís IT outsourcing packages offer budget-friendly network support for small companies. Whether it involves designing network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new email system, monitoring your network, or building a web-based business application, outsourcing your network technical services can contain expenses and minimize risks, allowing IT support budgets to grow in a more linear and manageable fashion than is possible by building up a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you build a protected and robust network foundation for your critical business software based on Microsoft Windows including Microsoft Office XP, Office 2003, and Office 2000.

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    If your business runs a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-premier security specialists can help your entire organization in a wide range of security topics including security management procedures, security design and models, connection control products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and web security, and business continuity planning. CISM and CISSP define the basic skills and international standards of performance that network security managers are required to possess. These accreditations give executive management the confidence that consultants who have earned their CISM or CISSP certification have demonstrated the experience and theory to offer effective security support and engineering services.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite expertise, software development, and debugging services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud-based components into a seamless information management solution.

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    Progent can help you in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook.

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    Progent's remote access and smartphone synchronization specialists can assist you to plan and deploy secure access solutions for off-site desktops, laptops, and wireless handhelds so they integrate seamlessly with your information network, allowing you to improve the efficiency of your remote workforce.

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    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.

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    Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block ransomware or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that reduces your vulnerability to ransomware and aligns with your company's requirements.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that reduces your vulnerability to a ransomware attack and meets your business requirements.

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  • Altaro VM Backup Testing Consultant Services
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    Altaro VM Backup software provides small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular recovery capability for individual files and emails, support for Windows CSV and VMware vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.

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