Fast Online Technical Support for Buffalo New York Information Networks
Immediate Online Consulting for Buffalo NetworksFor organizations located in Buffalo New York, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to solve most network problems quickly. This lowers immediate costs because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to end up as large bills. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven processes that promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's advanced technical support database system includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services provided to every client by any engineer. This database of problems and solutions is organized as a readily retrievable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the best solutions quickly.

Remote support services offered by Progent to customers in Buffalo New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight line of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk application software to address the unique requirements of your corporation, or providing occasional online personnel to work with your internal Call Center team to deal with demanding situations such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Buffalo New York immediate access to a dependable support resource with years of experience providing phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a major driver of company productivity, and Progent's policy is to resolve and not simply document technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering support and training in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Buffalo New York online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they result in network outages, system monitoring can avoid disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
How Your Buffalo Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Buffalo New York, Progent's online network support engineers are ready to provide professional and economical system help the moment your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Buffalo organization relies on a local independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or especially complex integration problems.

Details of Progent's Online Network Support for Buffalo New York
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Buffalo New York the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.

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    Progent can provide comprehensive support for every phase of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site prep, project design and documentation, cost estimates of new software and equipment required, recommended sourcing, system verification at client site or at Progent's test lab, managing temporary coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old servers, and webinar training for client's IT staff and end users.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business advantages of migrating to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed architecture assessment or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on time and on budget.

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    Before Progent’s MOM-based solution, network issues were approached reactively, once users complained about them. With the help of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now anticipate network issues before they becomes serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with potential problems before customers suspect that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class service continuity, security and performance.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP experts offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Windows Active Directory requires significant field experience to configure efficiently across a large corporation. Progent’s Microsoft Certified engineers are experienced in planning, integrating, and supporting sophisticated Enterprise Active Directory installations. Progent’s fields of proven competence with Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with residual legacy software configuration objects in production Active Directory systems, and repair of failed configurations of Active Directory and Active Directory-integrated programs.

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    Progent's Wi-Fi site survey and predictive modeling make it easy to plan, implement and troubleshoot a Wi-Fi network customized for your facilities, providing you a WLAN that has the coverage, speed, capacity, QoS, security, and roaming capability your company requires. Wireless survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and debugging a functioning wireless LAN.

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    Progent has more than a decade of experience configuring, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help your organization to plan, deploy, support, and repair your System Center 2012 R2 ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can assist you to migrate to the latest version of Microsoft System Center from a previous one or from another IT management solution to provide the advantages of enterprise-class provisioning, automation, security and compliance, plus datacenter and critical application availability and performance monitoring.

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    Progent provides nationwide remote technical support and consulting services for companies who run Apple Mac OS X environments or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's consultants offer Mac clients a variety of services including desktop support, migration to the most recent version of Mac OS X from other earlier versions of macOS and Mac OS X, plus help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Remote network consulting offers maximum return for your IT dollar by extending client efficiency and limiting the time billed for network analysis and repair. Advanced online support utilities and experienced technicians and consultants allow Progent to solve most IT problems without wasting time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or via a mix of telephone help and online access. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP premier security specialists to assist with the most challenging network problems.

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    With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to realize the full advantages of adding intelligent services into their IT infrastructures. Cisco's Catalyst switch technology allows you to enable features to make your network infrastructure sufficiently robust to handle time-critical requirements, scalable to support future growth, secure enough to guard restricted data, and designed for differentiating and controlling all traffic to optimize network performance. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISM and CISA certified security specialists can show you how to create a strategic security plan and configure Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can help small and medium-size businesses to provide their offsite workers with transparent integration with public cloud services.

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    Microsoft CRM helps small businesses build profitable customer relationships. Integrated Sales and Customer Service components allow employees to share data to help promote sales success and offer steady, effective customer service. Progent can set up the optimal network infrastructure, including local and offsite wireless connectivity, to back MS CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service databases.

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    Progent can provide fast and affordable remote access to an authorized Oracle DBA expert or an Oracle software developer. Progent offers advanced database administration services for any version of Oracle including 10g and 11g and can also assist you to plan, build, enhance, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also offers consulting for Data Guard replication tools and Oracle Database Resource Manage.

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    Progent’s Shared Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading shared professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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    Progent provides support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.

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    For advanced project management support, Progent offers access to veteran IT professionals with decades of background in IT management, program development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise customers adhere to leading practices to make sure major projects are completed on schedule and on budget.

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    Progent can help your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud systems. Progent can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

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    Office 365 is Microsoft's extensive family of productivity apps and cloud services offered on a subscription basis. Office 365 programs and cloud-based services are offered in an array of product bundles intended for markets ranging from students and home offices to global enterprises. Progent offers quick and easy online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can assist you to understand the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and maintain hybrid solutions that transparently integrate local and cloud products and services.

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    Progent's certified Windows 2003 Server consultants offer computer help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, configuration, administration, and support offerings include network planning, installation, project management, on-premises and off-site network support and troubleshooting, Help Desk services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.

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    Progent offers a wide range of affordable consulting and support services to help your business to deploy, configure, repair, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online assistance for single computers or notebooks or help you to design and carry out a large-scale rollout of new or revised OS platforms and business applications. Progent can also supply consultants and technical workers to help you to prepare for and implement an office relocation or consolidation designed to cause the least possible interruption to your productivity.

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    • Consultants ProSight Email Guard Content Filtering
    ProSight Email Guard Content Filtering Consult

    Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

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