Immediate Online Technical Support for Buffalo New York Networks
For businesses in Buffalo New York, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system without compromising corporate security.
Progent's sophisticated service reporting system includes thorough histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services delivered to each client by any Progent consultant. This history of problems and fixes is organized as an easily accessible internal knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions promptly.
Online support available from Progent to businesses in Buffalo New York include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help your business to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs can handle even the most difficult problems associated with network planning, deployment, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise permits them to solve problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network using the latest on-line troubleshooting tools to provide efficient, secure, and economical diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking appliances. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security support services offered by Progent cover thorough information security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Progent offers advanced remote support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that include Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your Buffalo Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can assist you in establishing an effective new Call Center or improving your existing one, evaluating or enhancing Call Center application software to address the unique demands of your business, or providing temporary online staff to reinforce your existing Call Center resources to deal with high-demand events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced information technology experts gives your workers in Buffalo New York quick communication with an effective support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not just document technical problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides online and in-depth engineering support and training in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Buffalo New York online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By uncovering potential issues before they expand into network outages, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a mix of OS platforms.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Buffalo New York, Progent's online computer support engineers are ready to provide expert and affordable IT support the instant your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Buffalo organization deals with a regular freelance support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve sudden system crises or particularly challenging integration projects.
Details of Progent's Online Computer Services for Buffalo New York
Progent's online support, remote repair, system security consulting, and system administration services give offices in Buffalo New York unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Buffalo New York and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for online service and requires no ongoing subscription fee for support services provided during regular working hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that fit the specific requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive onsite service call. State-of-the-art online access tools and expert engineers together allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For organizations with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Companies who work with trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.