Fast and Affordable Remote Troubleshooting for Buffalo New York Networks
For businesses in Buffalo New York, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to resolve most network problems quickly. Efficient support reduces immediate costs since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike typical online support organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor solutions somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to communicate with your computer system remotely without breaching network security.
Progent's advanced service reporting system includes thorough documentation of the support that Progent's customers have received. Progent's staff consultants have access to the records of assistance rendered to every customer by every consultant. This archive of anomalies and resolutions is organized as a conveniently exploitable internal knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional extensive technical databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient solutions quickly.
Online technical services available from Progent to companies in Buffalo New York include:
Authorized Windows Experts
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help you company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and certifies a consultant's networking knowledge at the master level. CCIEs know how to deal with even the most difficult problems occurring in network infrastructure design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience permits them to find solutions for problems quickly. In common instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of advanced remote support technology in order to perform quick, secure, and affordable diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure products by providing consulting services such as:
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recover rapidly after a serious penetration. Security services available from Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe mechanisms for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of important files/folders, applications, images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Buffalo Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or enhancing your existing organization, selecting or enhancing Help Desk software products to address the unique demands of your corporation, or providing occasional online staff to reinforce your existing Help Desk Call Center team during demanding events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology professionals offers your clients in Buffalo New York quick assistance from a large network service group with substantial experience offering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of business efficiency, and Progent's intent is to solve and not just document IT issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team offers remote professional engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Buffalo New York online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they grow into network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Buffalo New York, Progent's phone-based computer support engineers can deliver professional and affordable system support the instant your organization requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Buffalo company has a regular independent consultant or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to address sudden system crises or especially challenging integration projects.
Features of Progent's Online Network Support for Buffalo New York
Progent's phone support, remote repair, system security expertise, and network administration services offer offices in Buffalo New York the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk services and system administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Buffalo New York and is also ideal for customers in more remote areas that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online help and imposes no monthly subscription fee for support services provided during normal business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that address the special requirements of your business.
- Sophisticated Online Access Software
Protected remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly onsite visit. State-of-the-art online connectivity tools and expert engineers together enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For companies with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.