Immediate Online Support for Buffalo New York IT Networks
Fast Online Consulting for Buffalo NetworksFor organizations in Buffalo New York, Progent offers online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's online support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as substantial bills. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that promote the maximum level of efficiency for remote consulting and troubleshooting for IT systems of all sizes. Progent's remote service group can access your system without violating corporate security.

Progent's powerful technical support database application maintains thorough documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of services rendered to every customer by every Progent consultant. This archive of trouble tickets and solutions is organized as a conveniently retrievable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting experts can find the most efficient solutions in the least time.

Remote technical services available from Progent to businesses in Buffalo New York include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting tools designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable non-disruptive backup and fast recovery of critical files, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A wide range of devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service offers a transparent extension of your corporate IT support group. Client interaction with the Help Desk, delivery of support, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are cohesive whether incidents are taken care of by your internal support organization, by Progent, or both. Your business has unrestricted versatility to extend or shrink your share of IT support work as needed. Progent takes care of initial deployment and provisioning of the professional services automation software plus documentation, testing and education. To find out more about ProSight Shared Call Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or enhancing your existing organization, selecting or enhancing Call Center software to meet the special needs of your business, or adding temporary online staff to reinforce your existing Help Desk resources to handle unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology professionals gives your computer users in Buffalo New York quick communication with a dependable support resource with substantial background offering phone support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of business performance, and Progent's aim is to resolve instead of merely annotate network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Buffalo New York online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating emerging problems before they result in crashes, automated monitoring can minimize stressful and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a combination of OS platforms.
How Your Buffalo Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Buffalo New York, Progent's phone-based computer support engineers are ready to provide expert and affordable system support the instant your business requires it. Over two decades of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Buffalo company deals with a local freelance consultant or maintains a full time organization that know how to handle common computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden system emergencies or especially challenging integration projects.

Features of Progent's Online Computer Services for Buffalo New York
Progent's phone support, remote troubleshooting, system security consulting, and network management services offer offices in Buffalo New York unparalleled leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every client. The practice of documenting and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::


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    Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with one or more cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has two decades of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

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    System Center Configuration Manager automates software deployment and updating, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides network health monitoring, allows secure self service, and offers a single point of control for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help your organization with any aspect of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.

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    Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business and install, administer, and debug a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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    Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.

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    Progent's wireless consultants can help small businesses plan, choose, evaluate, install and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a degree of security that matches or excels wireline interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you identify and deploy the wireless connectivity technology that align best your company needs.

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    System Center Configuration Manager automates software provisioning at scale, streamlines compliance settings management, keeps track of network resources, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist businesses of any size with any facet of designing, installing, operating and troubleshooting a SCCM deployment for local, cloud-based, or hybrid environments.

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    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to assist you to plan, install, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.

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    If your company computer system combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive environment that permits all your operating systems to coexist for simple management, transparent information exchange, high dependability, enhanced performance, and strong security. Progent's UNIX and Windows integration assistance offerings include IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and repair, on-site technical support, and Help Desk services.

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    Application Publishing with ISA Server 2006 allows greater control over intranet applications while enabling enhanced productivity by making these applications available to authorized remote users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and information throughout all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you design, install, configure, and maintain Internet Security and Acceleration Server 2006 on your system so that your business benefits from a smart and affordable balance of protection, convenience, and performance.

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    Progent's veteran group of IT consultants and application specialists have extensive background providing remote and on-premises support for organizations of all sizes who need to incorporate Android phones into their IT networks so that mobile clients can communicate and collaborate from anywhere. Progent offers the breadth of know-how to solve network problems that span numerous manufacturers and that represent a combination of older and up-to-date technology. Progent offers affordable online technical support to assist you with any aspect of designing, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to handle especially challenging technical issues, or Progent can provide comprehensive project management support to help you complete strategic IT projects on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and offers expertise with operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and operate Android phones and tablets securely and productively.

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    Progent's Apple Mac experts can promote the creative facets of Macintosh computing by offering help services and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.

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    Cisco's {Catalyst Wi-Fi controllers streamline the management of wireless LANs by unifying the configuration and management of wireless APs, tuning Wi-Fi throughput by reducing the effect of radio frequency congestion, improving wireless availability with fast failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user class and locale. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller solutions.

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    Progent can provide affordable remote consulting to help businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.

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    Progent's Windows Server 2019 disaster recovery planning experts can help your organization to design a disaster recovery solution based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your business.

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    Progent's Juniper-certified network engineer can help you to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to help your business to streamline the management and improve the security of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain networks that incorporate a mix of Juniper's OS platforms.

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    Stealth intrusion checking is an important component of any overall IT system security plan. Progent's security professionals can run extensive intrusion checks without the awareness of your company's internal network support staff. Unannounced penetration checking uncovers whether existing security monitoring systems such as intrusion incident warnings and event history analysis are properly configured and actively monitored. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and unsound IT product defaults can be chained together by threat actors into the multi-vector attacks typical of the latest strains of ransomware.

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    For small and midsize organizations, network security and compliance can be excessively complex to master yet too risky to overlook. The largest largest enterprises have been breached, and the leading cloud service providers have occasionally been knocked out. It seems as though there's nowhere to run. Progent has made it affordable for small and midsize organizations to carry out vital security projects successfully by providing the benefit of billed time to the closest minute without any minimum charge for remote support. This means you can have access to a world-class information consultant to provide precisely the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of system security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security plan.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that spans your on-premises and cloud-based assets and guards any user anywhere with any device.

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    Progent applies no startup fee and requires no retainer for services provided during regular business hours. Progent's small granularity does away with big bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

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    • Les Kent has a 35-year track record of successful technology integration, executive administration, sales, and operations. He has shown a knack for developing sophisticated IT solutions during his time as as a system designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and major corporations.

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    Progent's experts offer Mac users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and custom training. Progent can assist clients to upgrade to macOS from OS X or earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad synchronization, or moving to iCloud services. For computer environments based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, efficient and able to achieve your organization's objectives.

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    Progent offers comprehensive support for each step of your Microsoft Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project planning, specification of new software licenses and hardware required, suggested sourcing, pilot testing at customer site or at Progent's test lab, setting up transitional coexistence of Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the old servers, and training for client's support group and users.

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    Progent can provide the expertise of RIM BlackBerry-premier experts who can assist small organizations to plan, manage, and troubleshoot BlackBerry technology economically and effectively, eliminating the need for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workforce. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, offers small and mid-size companies an efficient option for integrating BlackBerry devices and software productively into their information system.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest level of dependability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management options are based on proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor independence.

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    Dynamics GP allows you to grow and control your business better by delivering deep access to strategic data and a fast return on investment. Microsoft Dynamics GP confers important business benefits such as its ability to extend the reach of your company, handle your financials, computerize financial processes, standardize procedures across your business, improve inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and increase free cash flow. Progent can show you how to set up and manage a reliable, safe server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you derive the full advantages of your Dynamics GP business management system.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning HA infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and configuring Outlook.
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