Fast Remote Technical Support for Buffalo New York Information Networks
Urgent Phone Help for Buffalo SystemsFor organizations in Buffalo New York, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where fast solutions somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your environment remotely without violating corporate security.

Progent's powerful technical support database system includes comprehensive records of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support delivered to every Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.

Online support services provided by Progent to customers in Buffalo New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Buffalo New York immediate communication with a dependable network service group with extensive experience offering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to solve instead of simply report IT issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Buffalo New York remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By detecting potential problems before they evolve into crashes, proactive monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a combination of OS platforms.
How Your Buffalo Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Buffalo New York, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the instant your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Buffalo office works with a regular freelance support technician or maintains a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected system crises or especially complex integration projects.

Details of Progent's Online Network Services for Buffalo New York
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give companies in Buffalo New York unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's Cisco CCIE wireless network infrastructure experts can provide online or on-premises configuration and debugging services to assist your organization to plan, configure, update, optimize, manage and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity solution that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific workplace layout, building structure, and anticipated workloads.

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    Progent can provide small businesses with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business goals. Your company can create and install a well conceived IT plan without absorbing the expense of a full-time senior IT executive.

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    Progent's Cisco Meraki Wi-Fi AP experts provide remote and on-premises support to assist businesses of all sizes to design, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including switches, ASR routers and firewalls to build a seamless ecosystem that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or computing device.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting services can help you design reports that allow you to analyze your business more effectively, transforming uncooked data into useful understanding of your company and customers.

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    Progent's Microsoft-certified Windows 2000 Server consultants offer network help and information technology consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows 2000 Server integration, optimization, and support services include network design, deployment, documentation, on-site and remote support, Help Desk outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.

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    Progentís Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to configure, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

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    Progent's certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple offices, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants can help your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security needs without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.

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    Progent provides the services of Microsoft and Cisco-Premier IT consulting professionals to show clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco products. For networks that span from remote offices to nationwide corporations, Progent's network consultants can show you how to improve your network's e-mail infrastructure, protection, availability, performance, and network administration.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing ISA Server-based security solutions for IT networks with many offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's certified consultants can help you to test Windows 7 to confirm application compatibility and to check its performance and stability running in your environment. Progent's consultants can also show you how to evaluate the likely strategic value of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist you to design and implement a smooth migration to Microsoft Windows 7 from a your current release of Microsoft Windows.

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    Progent's certified wireless consultants can help businesses of any size to plan, implement, administer and repair Cisco Aironet wireless access point environments to achieve the throughput, range, density, expandability, security and manageability required for transparent access between wireless and wired networks. Progent offers efficient remote and on-premises support for both legacy and new-generation 802.11ac Aironet APs and Progent can help your business design and maintain deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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