Fast and Affordable Online Support for Buffalo New York IT Networks
Fast Remote Support for Buffalo NetworksFor organizations located in Buffalo New York, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most network problems rapidly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast repairs manage to end up as large tabs. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent's online support team can access your company's computer system remotely without breaching network security.

Progent's sophisticated technical support reporting application keeps extensive records describing all service that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to every customer by every consultant. This archive of issues and resolutions is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the best resolutions quickly.

Online services provided by Progent to customers in Buffalo New York include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management personnel and your Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service provides a seamless supplement to your internal network support organization. End user interaction with the Service Desk, delivery of support, escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your core IT support resources, by Progent's team, or both. You have unrestricted versatility to expand or reduce your part of IT support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus documentation, validation and education. For more information about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center team of seasoned information technology professionals gives your customers in Buffalo New York immediate communication with an efficient network service group with extensive experience delivering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a major contributor to business productivity, and Progent's policy is to resolve and not merely track network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Buffalo New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and costly network crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Buffalo Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Buffalo New York, Progent's online network support engineers are ready to deliver professional and cost-effective system help the moment your organization requires it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Buffalo office relies on a regular independent consultant or maintains an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or especially tough integration projects.

Details of Progent's Remote Computer Services for Buffalo New York
Progent's online help, Internet-based repair, system security expertise, and network management services offer offices in Buffalo New York the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



An index of content::

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.

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    Progent offers the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.

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    Progent's Meraki Wi-Fi access point experts provide remote and onsite support services to assist organizations of all sizes to plan, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based wireless networks for sites that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and firewalls to create a seamless ecosystem that provides the same connectivity, performance, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device.

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    Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

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    The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your business goals. Progent can also help you with designing, installing, administering and troubleshooting powerful IT solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.

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    System Center Configuration Manager automates software deployment across multiple sites, centralizes compliance settings management, inventories network assets, protects against corporate data leakage, provides network health monitoring, allows secure end-user self service, and offers a single point of control for administering mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can assist your organization with any facet of designing, installing, using and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.

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