Immediate Remote Help for Buffalo New York Information Networks
For companies in Buffalo New York, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts provide excellent leverage because they have the real-world background and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick repairs somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising system security.
Progent's powerful technical support reporting application maintains detailed records for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help rendered to each client by any engineer. This archive of trouble tickets and responses is stored as a quickly searchable internal database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions in the least time.
Remote services available from Progent to companies in Buffalo New York include:
Authorized Windows Experts
Progent's Microsoft-premier online service professionals can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise permits them to resolve problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using advanced on-line support technology to perform quick, safe, and affordable diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of connectivity devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet APs consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to clean up rapidly following a serious breach. Security consulting services offered by Progent cover in depth data security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide array of information technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance troubleshooting anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Buffalo Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals provides your clients in Buffalo New York quick assistance from a reliable network service resource with extensive experience providing phone consulting and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business productivity, and Progent's goal is to resolve instead of merely track technical issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Buffalo New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive and automated. By spotting looming trouble spots before they grow into full-scale emergencies, remote monitoring can head off disruptive and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a variety of OS platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Buffalo New York, Progent's phone-based network support specialists can provide expert and affordable IT help the moment your organization needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost time that comes with on-site support visits.
Even if your Buffalo office works with a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve sudden system emergencies or particularly tough integration problems.
Features of Progent's Remote Network Services for Buffalo New York
Progent's phone support, remote repair, network security expertise, and network management services offer businesses in Buffalo New York unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Buffalo New York and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for online service and requires no periodic subscription fee for support services delivered during normal business hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff professionals who have experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services include system integration, MS Exchange consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Management and Application Development
Apple Macintosh Help
Amazon MWS Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that fit the specific needs of your company.
- Sophisticated Online Access Tools
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise require an expensive personal visit. Cutting-edge online access software and expert engineers combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum System Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT background, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.