Immediate Online Technical Support for Buffalo New York Networks
Immediate Remote Consulting for Buffalo NetworksFor businesses in Buffalo New York, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies that allow the maximum degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system without compromising corporate security.

Progent's sophisticated service reporting system includes thorough histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of services delivered to each client by any Progent consultant. This history of problems and fixes is organized as an easily accessible internal knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions promptly.

Online support available from Progent to businesses in Buffalo New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in establishing an effective new Call Center or improving your existing one, evaluating or enhancing Call Center application software to address the unique demands of your business, or providing temporary online staff to reinforce your existing Call Center resources to deal with high-demand events such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Buffalo New York quick communication with an effective support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not just document technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth engineering support and training in special business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Buffalo New York online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT support is proactive rather than reactive. By uncovering potential issues before they expand into network outages, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Buffalo Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Buffalo New York, Progent's online computer support engineers are ready to provide expert and affordable IT support the instant your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Buffalo organization deals with a regular freelance support technician or employs a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve sudden system crises or particularly challenging integration projects.

Details of Progent's Online Computer Services for Buffalo New York
Progent's online support, remote repair, system security consulting, and system administration services give offices in Buffalo New York unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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    Progent's compensation model is built on revenue sharing, so just like being an independent contractor, your earnings are entirely driven by your generated revenue. Some Progent consultants stress quality of life and elect to consult at a more relaxed pace, utilizing our flexible calendar to pursue individual pursuits such as hiking, car racing, snow boarding, fishing, travel, or spending private time with family and acquaintances. Other consultants use the chance to earn major bucks via hard effort and long hours. Progent completely encourages either end of the spectrum plus any point in the middle.

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    Progent's Cisco CCIE Wi-Fi infrastructure experts offer remote or onsite configuration and troubleshooting services to help your organization to plan, implement, update, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet wireless APs to work with your unique workplace layout, building structure, and expected network traffic.

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    Exchange Server 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers important new features plus a revamped architecture. These improvements affect key IT areas such as ease of administration, availability, security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT team to manage your Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange Server 2013.

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