Fast Remote Help for Buffalo IT Networks
For businesses in Buffalo or anywhere in the state of New York, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to resolve most network problems quickly. This reduces direct costs since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow end up as major invoices. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the maximum degree of efficiency for remote help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to connect to your network without violating corporate security.
Progent's powerful customer support reporting system includes extensive histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the records of services delivered to every client by any consultant. This history of issues and repairs is stored as a readily exploitable proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical support databases and permit fast access to manufacturers' internal support staff with the result that Progent's online service experts can find the most efficient resolutions promptly.
Remote technical support services provided by Progent to clients in Buffalo and anywhere in the state of New York include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development, SharePoint Server 2016 migration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a serious penetration. Security support services available from Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Buffalo Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to build and maintain an internal Help Desk but who require fast access to an effective Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced network consultants provides your computer users in Buffalo or anywhere in the state of New York fast assistance from a reliable support resource with years of experience delivering phone consulting and remote diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve and not just document technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of platforms.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Buffalo or throughout the state of New York, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system help whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Buffalo company deals with a regular independent consultant or maintains a full time IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected network crises or particularly tough integration projects.
Details of Progent's Online Network Support for Buffalo
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Buffalo or anywhere in the state of New York the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Buffalo and is also ideal for networks in more remote areas of New York that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for online service and imposes no periodic retainer for services delivered during regular business hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that meet the unique requirements of your business.
- State of the Art Online Connectivity Software
Protected remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive onsite visit. Cutting-edge remote access software and expert engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for High Network Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained offices whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.