Fast Remote Technical Support for Buffalo New York Information Networks
For organizations in Buffalo New York, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where fast solutions somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your environment remotely without violating corporate security.
Progent's powerful technical support database system includes comprehensive records of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support delivered to every Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from manufacturers' internal support staff so Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.
Online support services provided by Progent to customers in Buffalo New York include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most complex issues associated with network infrastructure design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs offer excellent value since their broad experience allows them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system via advanced remote support tools to provide efficient, safe, and affordable analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of networking products. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recuperate quickly after a serious penetration. Security services offered by Progent include: thorough data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent offers advanced online support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a wide array of information technologies such as system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Buffalo Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your clients in Buffalo New York immediate communication with a dependable network service group with extensive experience offering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a significant driver of business efficiency, and Progent's goal is to solve instead of simply report IT issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Buffalo New York remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By detecting potential problems before they evolve into crashes, proactive monitoring can minimize disruptive and costly information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a combination of OS platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Buffalo New York, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the instant your company has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Buffalo office works with a regular freelance support technician or maintains a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected system crises or especially complex integration projects.
Details of Progent's Online Network Services for Buffalo New York
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give companies in Buffalo New York unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Buffalo New York and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers online help on a per-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online help and imposes no monthly subscription fee for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Application Design
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that match the unique needs of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite service call. State-of-the-art online access tools and experienced engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers require instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.