Fast Online Troubleshooting for Buffalo New York Information Networks
Urgent Remote Support for Buffalo NetworksFor businesses located in Buffalo New York, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most information system issues quickly. This lowers immediate expenses since service calls accumulate minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the support that you receive. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies which promote the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent's online support team can access your company's network without violating network security.

Progent's powerful customer support database system keeps thorough records describing the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance provided to every customer by every Progent consultant. This archive of trouble tickets and responses is structured as a conveniently exploitable proprietary database that allows Progent's remote technical professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists can arrive at the most efficient solutions promptly.

Remote services provided by Progent to companies in Buffalo New York include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and allow transparent backup and fast recovery of vital files, applications, system images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting tools designed to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center application software to handle the unique requirements of your corporation, or providing occasional phone support staff to supplement your internal Call Center team to handle unusually busy events like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Buffalo New York quick communication with a large support resource with extensive background providing telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of business efficiency, and Progent's intent is to fix rather than simply annotate network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in special application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Buffalo New York remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive and automated. By anticipating potential issues before they evolve into network outages, system monitoring can avoid disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of platforms.
How Your Buffalo Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Buffalo New York, Progent's online computer support specialists are ready to deliver expert and economical system help the moment your company needs it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Buffalo business relies on a regular freelance support technician or employs an in-house organization that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Offices in Buffalo New York
Progent's remote network troubleshooting services enable your Buffalo business to realize the advantages of on-call, expert network support without the cost of managing an in-house IT organization. Your network will derive added strategic value by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most companies in Buffalo New York, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, serious problems may strike when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support experts give you an easy, quick, and budget-friendly solution to supplement your regular help and to pass on useful knowledge to increase your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people have less overhead than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may require your company to go without help during an IT crisis. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such poorly built environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of product alternatives available for accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each client. The practice of detailing and archiving support activity results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular office productivity applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows computers so that Macintosh users can access the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can provide service for environments that mix Apple Macintosh with Windows computers with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows systems.

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    Progent's certified Windows Server 2019 experts can help your organization to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Flexential Data Center Consultancy

    Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a group of network experts located in the Tampa area, and Progent can also provide online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recovery/business continuity preparedness consultants. Progent can also assist you to plan and carry out a migration to the Flexential data center by providing services like designing solution architecture, recommending hardware components, system setup and testing, debugging, streamling online management, and educating your network support team.

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    Progent's accredited cybersecurity experts can provide cybersecurity tests of company-wide security to determine your company's cybersecurity profile adherence to important industry cybersecurity standards. Progent can provide subscription-based managed services for security monitoring, on-demand network-wide security reviews, and targeted security assessments for critical areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's accredited security consultants can also conduct extensive information security assessments to determine your company's compliance with recognized international security standards including HIPAA, NIST, and ISO.

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    The Help Desk Call Center support model adopted by Progent offers small and midsize organizations an affordable alternative to dependence on independent consultants by offering extensive expertise shared by multiple engineering teams, optional 24x7 availability of urgent help, fast escalation to top-level engineers for solving the most intractable issues, support consistency and reliability, prompt follow-up enforced by veteran IT service managers, a variety of convenient techniques for requesting service jobs, plus excellent progress transparency enabled by trouble ticket updates and available via a web portal.

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    E-Mail Guard is Progent's economical anti-spam and anti-virus solution that gives small businesses enterprise-quality protection against spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated suite of web-based antispam and virus defense services that stop email attacks before they are able to penetrate the company firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, irrespective of server vendor, hardware type, or data center location.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company deploy and maintain Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your changing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's comprehensive family of hardware and software targeted at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user certification, permissions, and accounting from a graphical Web interface.

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    Microsoft Windows SUS enables information technology administrators to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support personnel can fully and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up client's workstations, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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    Microsoft SQL Server 2014 incorporates significant improvements in critical areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite services such as system design, deployment, management, troubleshooting, and software development expertise to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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    Key features of Microsoft Dynamics GP/Great Plains software include a modular design that lets you license just the functionality you require, a standardized foundation built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting capabilities that permit you to track all activities, income and spending and sales trends, integration with Microsoft Office to enable access to business data, the ability to integrate data from virtually any db software or desktop application into Microsoft Dynamics GP, plus an open architecture that makes it possible to develop custom programs. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to show you how to convert the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business management solution.

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    Microsoft Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and deploying software by making it easier to install system images, manage mobile devices, and run management utilities. In addition to advising you about techniques to save management costs by installing SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize cost and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage PDAs and intelligent mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to design a security plan that incorporates policies, processes and IT products to keep your IT computer system protected.

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    Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed specifically for small businesses who require immediate access to a Help Desk Call Center with professional telephone support and effective escalation capability but who must work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Software Recommendation and Integration.

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    Progent's Technical Response Center offers national extended hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone support and online secure network connection to troubleshoot and resolve network problems quickly and economically. The scope of technical experience represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest network issues to qualified experts as required. For critical problems, the Technical Response Center endeavors to answer your request for support within one hour.

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