Fast Online Technical Support for Buffalo New York Information Networks
For organizations located in Buffalo New York, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools needed to solve most network problems quickly. This lowers immediate costs because solutions use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical online support companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to end up as large bills. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven processes that promote the highest level of efficiency for online help and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your company's environment without violating corporate security.
Progent's advanced technical support database system includes detailed documentation for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services provided to every client by any engineer. This database of problems and solutions is organized as a readily retrievable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting specialists are able to arrive at the best solutions quickly.
Remote support services offered by Progent to customers in Buffalo New York include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges surrounding network design, integration, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional value since their broad expertise permits them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your network via advanced on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer help for the complete line of Cisco's market leading selection of infrastructure products by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly following a damaging breach. Security solutions available from Progent cover comprehensive information security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of information technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight line of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your Buffalo Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk application software to address the unique requirements of your corporation, or providing occasional online personnel to work with your internal Call Center team to deal with demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Buffalo New York immediate access to a dependable support resource with years of experience providing phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a major driver of company productivity, and Progent's policy is to resolve and not simply document technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced engineering support and training in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Buffalo New York online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they result in network outages, system monitoring can avoid disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Buffalo New York, Progent's online network support engineers are ready to provide professional and economical system help the moment your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Buffalo organization relies on a local independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or especially complex integration problems.
Details of Progent's Online Network Support for Buffalo New York
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Buffalo New York the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Buffalo New York and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for online service and asks for no periodic retainer for support services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support in specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Software Design
Apple Mac Help
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the unique needs of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote access software and expert engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for High Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.