Fast and Affordable Online Support for Buffalo New York IT Networks
For organizations located in Buffalo New York, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most network problems rapidly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast repairs manage to end up as large tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent's online support team can access your company's computer system remotely without breaching network security.
Progent's sophisticated technical support reporting application keeps extensive records describing all service that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to every customer by every consultant. This archive of issues and resolutions is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the best resolutions quickly.
Online services provided by Progent to customers in Buffalo New York include:
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Authorized Windows Support
Progent's Microsoft-certified online service engineers offer computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of technology support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade consulting and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and certifies an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most complex issues occurring in network design, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to find solutions for problems quickly. In many cases, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art remote troubleshooting technology to provide fast, safe, and economical diagnosis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products. Cisco infrastructure consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs engineering support, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist businesses to identify and quarantine infected devices and guard clean assets from being penetrated. If your Buffalo system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can help your Buffalo organization to restore a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of cybersecurity experts have the broad selection of skills necessary to rebuild all vital components of a targeted network rapidly and with little data loss. To find out more, visit Progent's ransomware removal and operational restoration experts.
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CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up quickly after a damaging breach. Security services available from Progent include: thorough data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX (SGI/IRIX)
ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing tools for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management personnel and your Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and fast restoration of important files/folders, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
Progent's Shared Help Desk Service provides a seamless supplement to your internal network support organization. End user interaction with the Service Desk, delivery of support, escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your core IT support resources, by Progent's team, or both. You have unrestricted versatility to expand or reduce your part of IT support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software plus documentation, validation and education.
For more information about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
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Call Center Support
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals gives your customers in Buffalo New York immediate communication with an efficient network service group with extensive experience delivering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a major contributor to business productivity, and Progent's policy is to resolve and not merely track network issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Buffalo New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager for your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and costly network crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Buffalo Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Buffalo New York, Progent's online network support engineers are ready to deliver professional and cost-effective system help the moment your organization requires it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-site support calls.
Even if your Buffalo office relies on a regular independent consultant or maintains an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or especially tough integration projects.
Details of Progent's Remote Computer Services for Buffalo New York
Progent's online help, Internet-based repair, system security expertise, and network management services offer offices in Buffalo New York the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Buffalo New York and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online service and imposes no periodic subscription fee for support services delivered during regular business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from on-staff professionals with experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings include system integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that match the specific needs of your company.
- Advanced Online Connectivity Software
Protected remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal service call. Effective remote connectivity software and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Service for High Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.