Immediate Remote Help for Buffalo New York Computer Networks
Urgent Online Support for Buffalo NetworksFor organizations located in Buffalo New York, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike many online support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow end up as big tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to access your network without violating corporate security.

Progent's proven customer support reporting system stores extensive documentation for all service that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to each Progent customer by any Progent engineer. This database of problems and solutions is structured as an easily retrievable support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online service experts are able to find the best solutions promptly.

Remote technical support services offered by Progent to customers in Buffalo New York include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and enable transparent backup and rapid recovery of critical files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting plug-ins designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to address the special requirements of your corporation, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center group to handle high-demand events like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your workers in Buffalo New York quick contact with an effective technical support group with extensive background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to business productivity, and Progent's goal is to fix rather than merely annotate technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced engineering expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Buffalo New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your business so that your computer support is proactive and automated. By detecting emerging issues before they evolve into network outages, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a variety of platforms.
How Your Buffalo Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Buffalo New York, Progent's online network support engineers are ready to provide expert and cost-effective system support whenever your business requires it. More than two decades of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Buffalo business has a local freelance consultant or maintains an in-house organization that can handle common computer problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Buffalo New York
Progent's remote IT consulting services allow your Buffalo company to enjoy the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Buffalo New York, local network support providers, whether made up of independent consultants or an internal maintenance staff, can resolve typical technical issues. However, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call service professionals provide a convenient, quick, and budget-friendly solution to supplement your local help and to pass on valuable information to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies often depend on individual freelance service providers. Although freelance service people carry smaller internal costs than big service organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often begin with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to negotiate an ever more complicated array of product options capable of promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, software development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud components into a seamless intranet solution.

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    Progent delivered a wireless networking environment that allowed a school to improve productivity and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing separate locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution offered improved bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it offered immunity to local interference.

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    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance problems.

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    Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, optimize your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management team, develop a corporate-wide security strategy, automate network administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    Progent's Network Help Desk Outsourcing Services for desktop technical support are intended especially for small businesses who require fast access to a Help Desk Call Center with expert phone support and effective escalation capability but who must operate within a restricted IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.

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    Progent can help companies of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common errors small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.

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    Progent's Linux consulting services offer small businesses and software developers help with managing and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of migrating to SQL Server 2017 and can help you to design and implement an efficient migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or onsite support ranging from on-demand design review or debugging to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.

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    Progent has extensive experience delivering a full-spectrum of online network consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering expert online IT consulting and has provided network support to clients in all 50 states. Remote support eliminates travel expenses and resolves issues faster than onsite support.

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    Progent's Microsoft certified engineers can help your company to evaluate Microsoft Windows 7 to confirm application and driver compatibility and to check its performance and stability working in your environment. Progent can also help you to estimate the potential strategic advantages of moving to Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can assist you to design and execute a non-disruptive upgrade to Microsoft Windows 7 from a an older release of Microsoft Windows.

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    Progent is organized deliver in-depth online support for all technical areas associated with today's small business information networks and allows you to outsource a variety of strategic, as-needed services such as a temporary CIO to offer senior-level planning and negotiating skills, a Technical Response Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as a managed service, project management for major initiatives like office moves oroperating system upgrades, Cisco-certified consultants for designing high-performance and reliable infrastructure, certified security specialists to verify data protection and compliance, disaster recovery experts to design and document business continuity plans, and software developers to write, enhance, or repair business applications.

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    Progent's UNIX family support services offer small and mid-size companies and software developers help with managing and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with a convenient one-stop source to show you how to create and manage a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft interoperability by integrating Microsoft Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's Help Desk management and co-management services help organizations to cut costs and increase productivity.

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    Nagios and MRTG are useful, free monitoring utilities that run on Linux and can be used to monitor UNIX/Linux environments, MS Windows systems, or multi-platform environments in which Linux and MS Windows run side by side. Nagios lets network managers to monitor system services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher allows you to graph the traffic through SNMP network devices such as servers, routers, and switches. Progent's system monitoring consultants can show you how to utilize both these programs to tune and troubleshoot your system.

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    Windows Hyper-V 2016 incorporates core technologies initially developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, design an efficient network architecture for a cloud-centric or hybrid deployment, create and execute a non-disruptive migration plan, train your IT administration and support staff, and provide as-needed consulting and debugging services to ensure that your Hyper-V 2016 solution gives you maximum business benefit.

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    Dynamics GP/Great Plains software offers analysis and reporting features that allow you to monitor all operations, revenues and expenses, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can help you design reports that let you understand your business more thoroughly, converting raw data into valuable management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer specialized line-of-business software development and eCommerce applications that integrate seamlessly with Microsoft Dynamics GP.

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    Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent can provide the expertise of a senior consultant with extensive experience installing, managing, and enhancing immersive telepresence systems from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT management team, your Internet Service Provider, and your video conferencing technology supplier to help your company maximize the strategic value of your video conferencing ecosystem.

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    Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN appliances including the Raptor and Symantec VelociRaptor family or help you migrate to newer firewall/VPN technology. Progent can also help you design and implement a comprehensive security plan that can incorporate firewall and VPN appliances and utilities, managed security and network protection services, system monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical help, administration, education, and security expertise.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for law practices. Progent offers online access to NetDocuments experts to help your law firm to plan, configure, manage, tune, or debug a document management system (DMS) solution based on NetDocs.

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    Progent's Duo services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.


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