Immediate Online Help for Buffalo Computer Networks
For businesses in Buffalo or anywhere in New York, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to link to your company's network without compromising corporate security.
Progent's proven technical support database system keeps thorough documentation describing the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to every customer by every consultant. This database of anomalies and resolutions is stored as an easily exploitable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Online technical support services provided by Progent to clients in Buffalo and anywhere in the state of New York include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs can handle the most stubborn problems surrounding network planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to find solutions for problems quickly. In typical instances, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using sophisticated on-line troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment support, Cisco wireless controllers consulting, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to clean up rapidly after a damaging breach. Security services offered by Progent cover in depth information security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building secure architectures for off-site and mobile communication; protecting your email system from spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide range of computer technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Buffalo Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology professionals provides your clients in Buffalo or anywhere in the state of New York rapid communication with an efficient support resource with extensive background providing phone support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's aim is to solve rather than simply document network issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides online advanced consulting expertise and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Buffalo, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Buffalo or anywhere in the state of New York, Progent's phone-based computer support specialists are ready to deliver effective and affordable system support the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix network problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Buffalo organization deals with a regular independent consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Buffalo
Progent's online IT consulting services enable your Buffalo organization to enjoy the benefits of immediate, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming more available, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your local IT resources
With most organizations in Buffalo or anywhere in New York, nearby computer service providers, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of network problems. However, major troubles might strike when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful information to increase your capability to handle future issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While independent consultants have less internal costs than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.
- Create a Scalable Foundation for Smooth Growth
Companies typically begin with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of product options available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.