Fast Online Help for Buffalo New York IT Networks
For businesses in Buffalo New York, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces immediate costs because solutions accumulate minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly important in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike typical online service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where quick fixes manage to end up as large invoices. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to interface to your network remotely without violating system security.
Progent's proven technical support reporting application maintains thorough documentation for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of support delivered to every Progent customer by any Progent consultant. This history of anomalies and solutions is organized as a readily accessible internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft make available other massive technical support databases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at optimal resolutions promptly.
Online technical services offered by Progent to customers in Buffalo New York include:
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Certified MS Windows Support
Progent's Microsoft-certified remote service experts offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to help your company to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and migration support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most challenging issues surrounding network infrastructure planning, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to fix problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via advanced on-line support tools in order to perform fast, secure, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of infrastructure products by delivering consulting services that include:
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CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up quickly after a damaging breach. Security services available from Progent include: thorough data security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers advanced online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide array of information technologies including network architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent offers expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
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Help Desk Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Buffalo New York rapid contact with a large technical support group with substantial experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a significant driver of company efficiency, and Progent's aim is to solve rather than just annotate IT issues.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team offers phone-based professional consulting expertise and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Buffalo New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, system monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of platforms.
How Your Buffalo Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Buffalo New York, Progent's online computer support specialists can deliver professional and cost-effective system support the moment your business needs it. Over two decades of providing online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.
Even if your Buffalo office relies on a local independent consultant or employs an in-house IT staff that can handle common computer problems, Progent's Microsoft certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to deal with unexpected network crises or particularly complex integration problems.
Features of Progent's Remote Network Support for Buffalo New York
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer companies in Buffalo New York unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Buffalo New York and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online support and imposes no monthly subscription fee for support services delivered during regular working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a full service centralized source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that match the special needs of your company.
- Sophisticated Remote Access Tools
Protected remote connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive onsite service call. Sophisticated remote connectivity software and experienced technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose workers require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, refined support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the front lines of IT support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to every customer. The practice of detailing and organizing service records results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.