Immediate Remote Troubleshooting for Buffalo New York Computer Systems
For organizations in Buffalo New York, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated tools necessary to solve the majority of information system problems quickly. This reduces immediate costs because service calls use up fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially important for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and proven methodologies that promote the highest level of efficiency for remote help and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching system security.
Progent's proven technical support database system stores extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance delivered to every customer by every consultant. This database of trouble tickets and repairs is organized as a quickly accessible support knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions quickly.
Remote technical services provided by Progent to businesses in Buffalo New York include:
Certified MS Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad variety of technology support including Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs can handle the most challenging challenges associated with network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to find solutions for problems quickly. In typical cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your environment via sophisticated remote support technology to provide quick, safe, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's top-selling family of networking appliances by delivering services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth data security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad spectrum of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast restoration of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services allow your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be used as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Buffalo Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of veteran network consultants offers your workers in Buffalo New York fast access to an efficient network service group with substantial experience offering telephone-based support and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of business success, and Progent's target is to fix rather than just record network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. For more concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By spotting potential problems before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on multiple OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Buffalo New York, Progent's online network support engineers can deliver effective and cost-effective system help the moment your organization needs it. Over 20 years of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Buffalo company relies on a regular independent consultant or employs a full time organization that know how to handle the majority of computer problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Buffalo New York
Progent's online technical help services allow your Buffalo company to have the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
With most organizations in Buffalo New York, nearby computer support providers, whether represented by freelance consultants or an in-house IT staff, can handle the majority of network issues. However, IT crises can occur when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service experts provide an easy, fast, and affordable way to augment your regular resources and to convey valuable information to improve your capability to resolve downstream issues in-house.
- Less Dependence on Individual Consultants
For IT support, smaller businesses often depend on individual freelance consultants. While independent consultants have less overhead than larger consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your company grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network remains available.
- Build a Solid Foundation for Seamless Growth
Businesses typically begin with an information system implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of product options capable of promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to sell a specific vendor's products. IT support and product sales can lead to a situation where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the front lines of network service, executing a broad range of technical tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits by the minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.