Fast and Affordable Remote Troubleshooting for Buffalo Computer Networks
Immediate Online Help for Buffalo NetworksFor businesses located in Buffalo or anywhere in the state of New York, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve most network issues quickly. Efficient support lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes which allow the highest level of effectiveness for online help and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your company's system remotely without breaching network security.

Progent's powerful service reporting system stores detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to every client by every engineer. This archive of issues and fixes is stored as a quickly searchable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Online support services provided by Progent to customers in Buffalo and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the money or time to build and maintain an internal Call Center but who need quick access to a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can guide you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk software to address the special requirements of your business, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Buffalo or anywhere in the state of New York quick contact with a dependable technical support group with substantial background providing phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a key contributor to company efficiency, and Progent's policy is to solve and not simply report technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers online professional consulting support and education in key application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By spotting possible problems before they evolve into network outages, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of platforms.
How Your Buffalo Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Buffalo or throughout the state of New York, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help whenever your company needs it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Buffalo company relies on a local freelance support technician or maintains an in-house organization that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to handle sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Buffalo
Progent's online network troubleshooting services allow your Buffalo organization to realize the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will acquire greater business value by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Buffalo and throughout New York, nearby network support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, serious problems might occur when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online service specialists give you a convenient, quick, and affordable way to supplement your regular help and to transfer useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices commonly depend on individual freelance service providers. Although independent service people have less internal costs than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations often begin with an information system created on a modest budget. Without a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. These badly designed systems need careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving productivity. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.