Fast Remote Technical Support for Buffalo New York Computer Networks
Urgent Remote Consulting for Buffalo SystemsFor organizations in Buffalo New York, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced tools necessary to solve the majority of information system issues quickly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the highest level of efficiency for online consulting and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to access your system remotely without violating system security.

Progent's sophisticated customer support database system includes extensive documentation describing all support that Progent's clients have received. Progent's team service personnel have access to the details of all help rendered to every Progent client by any consultant. This archive of problems and solutions is organized as a quickly retrievable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Online technical services offered by Progent to customers in Buffalo New York include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants provides your clients in Buffalo New York immediate communication with an efficient network service resource with years of background providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to resolve and not merely track network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into downtime, automated monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple OS platforms.
How Your Buffalo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Buffalo New York, Progent's phone-based computer support engineers can deliver effective and cost-effective system support the moment your company has to have it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Buffalo business deals with a local independent support technician or employs an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Buffalo New York
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer companies in Buffalo New York unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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