Fast Online Troubleshooting for Buffalo New York Computer Networks
For businesses located in Buffalo New York, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent value because they have the practical background and have access to the advanced technology needed to solve most network problems rapidly. This reduces direct expenses since solutions require minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick fixes somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and proven processes which allow the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to connect to your network remotely without compromising system security.
Progent's powerful service database system maintains extensive histories of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to every Progent client by every Progent consultant. This archive of problems and solutions is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Online support offered by Progent to businesses in Buffalo New York include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support experts offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and indicates an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to handle the most complex problems associated with network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent value because their broad experience enables them to resolve problems quickly. In many instances, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points consulting support, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Buffalo Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology experts gives your clients in Buffalo New York fast contact with a reliable technical support group with extensive background delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's aim is to fix instead of just annotate network issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into network outages, proactive monitoring can head off disruptive and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by multiple OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Buffalo New York, Progent's online computer support engineers are ready to deliver professional and affordable system help the instant your company has to have it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Buffalo company deals with a local freelance consultant or maintains an in-house organization that can handle the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to address unexpected system emergencies or especially challenging integration problems.
Features of Progent's Remote Computer Support for Buffalo New York
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services give companies in Buffalo New York the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Buffalo New York and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone service and asks for no periodic subscription fee for services delivered during regular working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Application Development
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that meet the special requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art remote access tools and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of IT service, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each client. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.