Immediate Online Help for Buffalo Computer Networks
Urgent Online Consulting for Buffalo NetworksFor businesses in Buffalo or anywhere in New York, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast repairs somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to link to your company's network without compromising corporate security.

Progent's proven technical support database system keeps thorough documentation describing the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to every customer by every consultant. This database of anomalies and resolutions is stored as an easily exploitable support knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast support databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.

Online technical support services provided by Progent to clients in Buffalo and anywhere in the state of New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology professionals provides your clients in Buffalo or anywhere in the state of New York rapid communication with an efficient support resource with extensive background providing phone support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of business efficiency, and Progent's aim is to solve rather than simply document network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff provides online advanced consulting expertise and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Buffalo, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of OS platforms.
How Your Buffalo Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Buffalo or anywhere in the state of New York, Progent's phone-based computer support specialists are ready to deliver effective and affordable system support the moment your organization requires it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Buffalo organization deals with a regular independent consultant or employs a full time IT staff that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Buffalo
Progent's online IT consulting services enable your Buffalo organization to enjoy the benefits of immediate, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming more available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most organizations in Buffalo or anywhere in New York, nearby computer service providers, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of network problems. However, major troubles might strike when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful information to increase your capability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While independent consultants have less internal costs than larger support firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complicated array of product options available for promoting business success and improving efficiency. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.