Fast Remote Support for Buffalo Computer Networks
Urgent Online Consulting for Buffalo SystemsFor businesses located in Buffalo or anywhere in New York, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that permit the highest degree of effectiveness for online help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's computer system remotely without violating system security.

Progent's advanced technical support reporting application maintains comprehensive documentation of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent customer by any Progent consultant. This database of issues and repairs is structured as a conveniently accessible proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.

Online support services provided by Progent to companies in Buffalo and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the budget to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex computer system problems, or be available in hectic situations when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Buffalo or anywhere in the state of New York instant access to a dependable support group with years of background delivering phone support and remote repair service for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's policy is to fix rather than just record IT problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By exposing potential issues before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks based on a variety of platforms.
How Your Buffalo Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Buffalo or anywhere in the state of New York, Progent's online computer support specialists are ready to deliver expert and economical IT help the instant your organization needs it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Buffalo office relies on a local freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Buffalo
Progent's online support services allow your Buffalo business to realize the advantages of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Buffalo and throughout New York, local network service resources, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support people. In these cases, Progent's on-call support specialists provide a convenient, quick, and budget-friendly way to augment your regular resources and to convey useful information to improve your ability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies commonly depend on individual freelance consultants. Although freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of accelerating business success and enhancing efficiency. They do not need a computer engineer who is motivated to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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