Fast Remote Technical Support for Buffalo New York Computer Networks
For organizations in Buffalo New York, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced tools necessary to solve the majority of information system issues quickly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that permit the highest level of efficiency for online consulting and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to access your system remotely without violating system security.
Progent's sophisticated customer support database system includes extensive documentation describing all support that Progent's clients have received. Progent's team service personnel have access to the details of all help rendered to every Progent client by any consultant. This archive of problems and solutions is organized as a quickly retrievable support database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Online technical services offered by Progent to customers in Buffalo New York include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve the most complex issues associated with network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide excellent value because their broad experience permits them to find solutions for problems rapidly. In many cases, less seasoned consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest remote troubleshooting technology to provide quick, safe, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
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CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions to improve the safety of your Windows, macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a serious breach. Security services available from Progent cover thorough network security and compliance evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent can provide expert remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:
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Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants provides your clients in Buffalo New York immediate communication with an efficient network service resource with years of background providing telephone-based help and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to company productivity, and Progent's intent is to resolve and not merely track network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in key business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into downtime, automated monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by multiple OS platforms.
How Your Buffalo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Buffalo New York, Progent's phone-based computer support engineers can deliver effective and cost-effective system support the moment your company has to have it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.
Even if your Buffalo business deals with a local independent support technician or employs an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden system emergencies or particularly complex integration problems.
Details of Progent's Online Computer Services for Buffalo New York
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer companies in Buffalo New York unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk services and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Buffalo New York and is also ideal for customers in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and requires no periodic retainer for services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, MS Exchange consulting, corporate security design, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Development
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the unique requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand a costly onsite visit. State-of-the-art online connectivity software and expert engineers combine to allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers need immediate access to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
- Proven Methodology
Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.