Immediate Remote Help for Buffalo New York IT Networks
Fast Phone Support for Buffalo NetworksFor businesses located in Buffalo New York, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to resolve most information system problems quickly. This lowers immediate costs because solutions use up minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where fast repairs manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which allow the highest level of efficiency for online help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your environment without compromising corporate security.

Progent's proven technical support database system includes extensive histories for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of services rendered to every client by every Progent consultant. This database of issues and responses is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional extensive technical support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.

Online technical support services offered by Progent to businesses in Buffalo New York include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of vital files, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several validation devices. For more information about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to meet the particular needs of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center group to deal with high-demand situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts offers your clients in Buffalo New York fast communication with a reliable network service resource with substantial background providing telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial enabler of business success, and Progent's aim is to resolve and not just annotate network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers online professional consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. For more on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Buffalo New York remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM to fit your environment so your IT maintenance is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a combination of platforms.
How Your Buffalo Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Buffalo New York, Progent's phone-based computer support engineers can provide professional and cost-effective IT help the instant your business needs it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Buffalo business relies on a regular freelance consultant or employs a full time IT staff that can handle typical computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to address unexpected system crises or particularly complex integration problems.

Features of Progent's Remote Computer Support for Buffalo New York
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give offices in Buffalo New York the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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