Immediate Remote Technical Support for Buffalo Networks
Urgent Remote Technical Support for Buffalo NetworksFor companies located in Buffalo or anywhere in the state of New York, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes manage to end up as big tabs. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that allow the highest level of effectiveness for online technical support and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's online support team to interface to your company's network remotely without violating network security.

Progent's proven service reporting application keeps thorough documentation for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to every client by every engineer. This archive of issues and fixes is stored as a quickly searchable support database that allows Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to vendors' in-house support staff so Progent's online service specialists are able to come up with the best resolutions promptly.

Remote technical support services offered by Progent to customers in Buffalo and anywhere in the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Buffalo or anywhere in the state of New York instant access to an efficient network service group with extensive experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a major driver of business success, and Progent's target is to solve instead of simply annotate network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering support and education in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By exposing looming issues before they expand into crashes, automated monitoring can head off stressful and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a combination of OS platforms.
How Your Buffalo Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Buffalo or throughout the state of New York, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your business has to have it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Buffalo office has a local independent support technician or employs an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system crises or especially tough integration projects.

Details of Progent's Remote Network Support for Buffalo
Progent's phone support, remote troubleshooting, system security consulting, and system administration services offer offices in Buffalo or throughout the state of New York the greatest leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.