Immediate Online Help for Buffalo New York Computer Systems
For companies located in Buffalo New York, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike many online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to turn into big bills. Progent's penchant for solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your network remotely without compromising system security.
Progent's advanced technical support reporting system keeps extensive records for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support provided to each Progent customer by any consultant. This archive of trouble tickets and resolutions is stored as a conveniently retrievable internal database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the best solutions promptly.
Online support services available from Progent to companies in Buffalo New York include:
Authorized Windows Experts
Progent's Microsoft-expert remote service engineers offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist your business to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can resolve even the most stubborn challenges occurring in network infrastructure planning, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent value since their depth of expertise permits them to fix problems quickly. In many instances, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can interface to your network by means of advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of connectivity products by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recuperate rapidly following a serious breach. Security services available from Progent cover in depth network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile access; securing your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this added form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Buffalo Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned network experts provides your workers in Buffalo New York rapid assistance from a reliable technical support resource with years of background offering phone help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a significant driver of business efficiency, and Progent's policy is to resolve instead of just record IT problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team offers remote professional consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Buffalo New York, Progent's online network support engineers can deliver effective and cost-effective IT help whenever your company needs it. More than two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Buffalo business has a regular independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Buffalo New York
Progent's online IT consulting services enable your Buffalo organization to realize the benefits of on-call, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site support resources
For most businesses in Buffalo New York, nearby network support providers, whether consisting of freelance consultants or an internal IT staff, can take care of typical network issues. However, IT crises can spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support people. In these cases, Progent's online service experts give you a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful information to improve your ability to resolve downstream issues locally.
- Less Reliance on Individual Consultants
For network support, smaller organizations often depend on independent freelance service providers. Although freelance consultants have less overhead than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your business expands, network unavailability and trouble with vital software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always available.
- Create a Solid Basis for Seamless Growth
Businesses often start with an IT architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the solid foundation to meet current business requirements and simplify future growth.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business growth and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's technology. Network support and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent can provide in-depth support for Microsoft's leading server platforms with services such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every customer. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.