Fast and Affordable Remote Help for Buffalo New York Computer Networks
For companies located in Buffalo New York, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to solve most network issues rapidly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting know-how is especially important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at handling problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-proven methodologies which promote the maximum level of effectiveness for remote technical support and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your system remotely without violating network security.
Progent's sophisticated service reporting system includes comprehensive histories for the service that Progent's clients have been provided. Progent's staff consultants have access to the history of all help delivered to each customer by any Progent consultant. This history of anomalies and responses is stored as a quickly retrievable support database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can find optimal resolutions promptly.
Remote support available from Progent to customers in Buffalo New York include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can provide computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of platform support such as Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help your business to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most complex problems associated with network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to resolve problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your network via advanced remote support tools in order to provide quick, secure, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless APs engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can assist you to locate and quarantine breached servers and endpoints and protect undamaged assets from being compromised. If your Buffalo network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Buffalo business to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists have the wide range of knowledge necessary to reconstruct all critical components of a targeted network rapidly and with little data loss. To learn more, visit Progent's ransomware removal and business continuity services.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recover rapidly after a damaging penetration. Security consulting services available from Progent include: thorough data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of vital files, applications, images, plus VMs. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are on a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth management reporting utilities created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Buffalo Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network experts gives your clients in Buffalo New York fast access to a large network service group with substantial background delivering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of company success, and Progent's target is to resolve instead of simply track technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Buffalo New York online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to fit your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they evolve into downtime, system monitoring can avoid disruptive and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Buffalo New York, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your business has to have it. More than two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Buffalo organization relies on a local independent support technician or maintains an in-house organization that can handle typical computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to address sudden system emergencies or particularly tough integration problems.
Benefits of Progent's Network Help for Businesses in Buffalo New York
Progent's online IT consulting services allow your Buffalo business to enjoy the advantages of timely, world-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater business worth by being more available, efficient, and protected. Benefits to your business include:
- Seamless virtual expansion of your local IT resources
For most companies in Buffalo New York, nearby computer support resources, whether made up of outside consultants or an internal IT staff, can handle the majority of technical issues. However, major troubles might occur when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service people. In these cases, Progent's online service experts give you an easy, quick, and affordable way to augment your local help and to convey valuable information to increase your ability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller companies commonly rely on independent freelance service providers. While independent service people have smaller overhead than larger support companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your company to go without help during an IT crisis. As your network grows, network unavailability and problems with critical software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often start with an IT architecture created on a modest budget. Without a proper framework, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly built environments require proper analysis, smart strategic planning, and broad-based technical expertise to upgrade to a network architecture that can offer the stable foundation to handle vital business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of technical projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.