For small and midsize businesses in Buffalo or anywhere in the state of New York, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services represent excellent value because they are equipped with the practical background and the advanced technology to solve most information system issues quickly. This reduces immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to end up as substantial tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies which promote the maximum degree of effectiveness for remote help and repair for small business IT systems. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the engineers of Progent's remote service group to link to your company's computer system without compromising system security.
Progent's proprietary customer support reporting application includes thorough histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the history of support provided to each Progent client by every engineer. This archive of anomalies and solutions is organized as a conveniently searchable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to find the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Buffalo or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical support engineers offer certified skills in a comprehensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to tackle practically any crisis likely to take place in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to companies in Buffalo and anywhere in the state of New York include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as system architecture, messaging systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and validates an individual's technical skills at the master level. CCIEs know how to handle even the most difficult issues surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating program patches. CCIEs offer excellent value since their depth of experience permits them to fix even the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get immediate help for complex network infrastructure issues that are crippling business productivity but are outside the experience of your ordinary computer service group or consultant. Progent's CCIE consultants can tie into your network by means of advanced on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security consultants can provide a variety of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recover quickly following a serious penetration. Security services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile communication; defending your messaging system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Buffalo Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the budget to build and maintain an internal Help Desk but who need fast access to a reliable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software products to meet the special needs of your corporation, or adding occasional online personnel to supplement your existing Help Desk team to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology consultants provides your clients in Buffalo or anywhere in the state of New York rapid communication with a large network service resource with substantial experience providing phone support and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a key contributor to business efficiency, and Progent's intent is to solve rather than simply record technical problems.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting support and education in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications including CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative components of Macintosh systems by providing remote help support and education in graphics, sound, and video. Progent's consultants can provide expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Buffalo, or anywhere in the state of New York, online network and server monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.