For small and midsize companies located in Buffalo New York, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support lowers direct expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many online service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick solutions somehow turn into large tabs. Progent's skill at handling technical issues quickly translates into your business saving money.
Progent's Online Service Tools
Over time, Progent has refined an array of customized tools and proven methodologies that ensure the maximum degree of effectiveness for online technical support and repair for small company IT networks. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your network without breaching corporate security.
Progent's powerful service reporting application stores detailed documentation describing the service that Progent's clients have received. Progent's team engineers have access to the history of support rendered to each Progent client by any Progent engineer. This database of issues and repairs is structured as a readily exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's online service experts are able to arrive at optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Buffalo New York or to find out more about Progent's online support options, call Progent at
Remote Technical Support Services Provided by Progent
Progent's phone-based support experts possess credentials in an extensive set of disciplines. This broad scope of capability permits Progent's consultants to address virtually any emergency that may occur in a small or midsize company network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support companies with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to companies in Buffalo include:
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
The Cisco CCIE credential is the highest recognition for networking professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to handle the most complex challenges encountered in network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their deep expertise allows them to resolve the most complex problems quickly. In many cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco CCIE so you can get urgent support for serious network problems that are crippling business efficiency but are beyond the comfort zone of your local IT service resources. Progent's Cisco-qualified CCIE engineers can tie into your network via sophisticated remote support tools to provide quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Progent's Microsoft-expert online support experts can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and migration support,
Windows Server 2019 expertise,
Windows Server 2016 migration and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to clean up quickly after a serious breach. Security services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk Call Center software to address the special requirements of your corporation, or providing temporary online personnel to supplement your existing Help Desk Call Center team during demanding events like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of veteran network experts offers your workers in Buffalo New York fast communication with an effective network service resource with substantial experience offering phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a crucial enabler of business success, and Progent's goal is to solve and not just record IT issues.
Progent's Apple Mac consultants can promote the artistic facets of Apple Mac computing by delivering remote consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Buffalo New York online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on a combination of operating systems.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |