For small and midsize businesses in Buffalo New York, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently translates into your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.
Progent's proprietary service reporting application stores detailed documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by any Progent consultant. This database of trouble tickets and solutions is stored as an easily searchable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Buffalo New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to resolve almost any problem that may crop up in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support provided by Progent to companies in Buffalo include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology such as system infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most difficult issues occurring in network design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their depth of experience enables them to fix even the most difficult problems rapidly. In common instances, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few service firms make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a CCIE so your company can get timely help for complex network problems that are impacting worker productivity but are outside the experience of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your network using sophisticated on-line support technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts can provide computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and ISSAP security engineers offer a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often request. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Buffalo New York Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are well suited for small organizations who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick communication with an effective Help Desk with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software to meet the special requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk group during demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants provides your clients in Buffalo New York rapid assistance from a reliable support resource with extensive experience providing telephone-based support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company performance, and Progent's aim is to fix and not just document technical problems.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can support the imaginative facets of Macintosh systems by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Buffalo New York remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a mix of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York