For small and midsize businesses located in Buffalo New York, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system problems quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-proven methodologies that allow the highest level of efficiency for online help and repair for small business computer systems. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to access your company's network remotely without violating system security.
Progent's sophisticated technical support reporting application maintains detailed histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of support provided to each client by every engineer. This history of anomalies and resolutions is stored as a conveniently accessible internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists can come up with optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Buffalo New York or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to manage practically any emergency likely to crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to clients in Buffalo include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to deal with even the most complex issues surrounding network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their deep expertise enables them to resolve the most difficult problems quickly. In typical instances, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure problems that are hurting worker efficiency but are beyond the scope of your regular computer support personnel. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly after a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often request. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Buffalo New York Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to assemble and manage an internal Call Center but who want fast access to an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk application software to meet the unique needs of your company, or adding occasional online personnel to work with your internal Help Desk team to deal with demanding scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Buffalo New York immediate communication with a large network service resource with years of background providing phone help and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company productivity, and Progent's target is to solve rather than just document network problems.
Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can support the creative components of Macintosh environments by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Buffalo New York online network and server monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a variety of operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York