Immediate Remote Technical Support for Buffalo New York UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Buffalo New York, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers offer excellent value because they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers direct expenses because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to many online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to end up as major invoices. Progent's skill at handling problems efficiently translates into your business conserving cash.

Progent's Online Support Technologies
Over the years, Progent has developed an array of customized tools and proven methodologies which promote the highest level of efficiency for remote technical support and repair for small company computer systems. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to communicate with your environment remotely without compromising system security.

Progent's advanced service reporting system maintains detailed documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help provided to every Progent customer by every Progent engineer. This archive of trouble tickets and fixes is structured as an easily accessible support database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Buffalo New York or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals offer credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle almost any problem likely to crop up in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services provided by Progent to companies in Buffalo include:

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often request. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the budget to build and maintain an in-house Help Desk Call Center but who need quick access to an efficient Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your business, or adding temporary phone support staff to supplement your existing Help Desk group to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network experts offers your customers in Buffalo New York rapid communication with a dependable support resource with extensive experience delivering telephone-based help and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's policy is to solve instead of simply document IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team can supply online professional engineering support and training in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. For more on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac computing by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or putting together an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers companies in Buffalo New York online network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential issues before they expand into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.

How Your Buffalo New York Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Our compensation model is based on contribution, so similar to working as an independent contractor, your income is directly driven by your generated revenue. Some Progent support staff focus on lifestyle issues and choose to work at an easy pace, utilizing our self-determined schedule to pursue individual pursuits such as mountain biking, motorcycle racing, skiing, fishing, vacations, or sharing free time with relatives and friends. Others take advantage of the opportunity to make big dollars through lots of work and extended hours. Progent fully encourages both sides of the spectrum and everything in between.

  • Office 365 Skype for Business Integration Support Expert Microsoft Certified Office 365 Integration Computer Consulting
  • Office Access Train Training Office Access
  • Offsite DPM Backup Service Services Offsite DPM Backup Service Services
  • Offsite Managed Backup Service Professionals Microsoft DPM 2010 Backup Service Support and Integration
  • Offsite Workforce Consulting Services near Buffalo - Network Security Solutions Consulting Services Buffalo New York Top Rated Teleworkers Buffalo Consulting Services - Security Solutions Consulting Experts Buffalo Great Lakes
  • Online Help Extended Call Center Supplemental Help Desk Computer Engineer
  • Online Help Offsite Workforce Endpoint Management Offsite Workforce Endpoint Management Remote Support Services

  • Consultant Small Business WAP351
    Small Business WAP150 Outsourcing

    Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.

  • Online Microsoft Office Training Engineer Online Crystal Reports Training Consultancy
  • Online Technical Support macOS and Cisco Security macOS and Cisco ASA Firewalls Computer Engineer

  • 24-Hour SCDPM 2012 Disaster Recovery Support Services
    Immediate SCDPM 2012 Security and Compliance Online Technical Support

    Progent's Microsoft-certified consultants offer remote or onsite expertise to assist businesses of any size to plan, implement, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for fixing especially stubborn problems, or full project management support. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.

  • Open Now Altaro 365 Total Backup Configuration Online Support Services Altaro 365 Total Backup
  • Open Now Teleworkers Consulting and Support Services - Buffalo - Solutions Expertise Buffalo, NY Telecommuters Buffalo Expertise - Solutions Consulting and Support Services
  • Outsourcing Cisco CUBE and SIP Trunks Specialists Cisco CUSP
  • Printer firmware patch management Services Software patch management services Engineer
  • Private Cloud Solutions Consulting Consulting Services Private Cloud Integration
  • ProSight Automatic Patch Management Online Technical Support ProSight Automatic Patch Management Onsite Technical Support

  • Technical Consultant SCCM 2012 Device Management
    SCCM 2012 Intune Integration Setup and Support

    Progent can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from an older device and application management platform or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT needs. Also, Progent can help you to create a software foundation that extracts the most value from SCCM 2012 by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

  • ProSight Duo MFA IT Consulting Duo Two-factor Authentication (2FA) Technology Consulting
  • ProSight ECHO Data Backup and Restore Services Consult Cloud Backup Security Engineer
  • ProSight Managed IT Services for Small Businesses Specialist Award Winning ProSight Managed Services Consulting Services

  • SIP Trunk Failover Consulting Services
    Cisco Unified SIP Proxy Online Technical Support

    Progent's Cisco-certified SIP infrastructure experts can help you to design, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks and can provide affordable remote or onsite support to help you to move efficiently to an advanced unified communications network that offers fast ROI. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.

  • ProSight Private Cloud Services Technology Professional Services ProSight Small Business Private Clouds
  • Professional Cisco SBCS Technology Professional Cisco CDP
  • Professionals Debian Linux Consultants Colbolt Linux
  • Progent Startup Companies Upgrading Progent Small Offices Management
  • Red Hat Linux IT Consulting Redhat Linux Consultancy
  • Remote Backup and Restore Service Network Consulting Offsite Managed Backup Service Consulting
  • Remote Consulting Android Tablet integration Android and SQL Server integration Consulting Services
  • Remote Management Consultant Services Remote Management Consultants
  • SCCM 2012 Asset Inventory Remote Support Services SCCM 2012 Intune Integration On-site Support
  • SCCM and Exchange On-site Support Professional SCCM Asset Inventory
  • SCDPM and Azure Backup Computer Consultant SCDPM and Exchange DAGs Troubleshooting
  • SQL 2014 Computer Consulting Firms Buffalo SQL 2012 Computer Support Company Buffalo New York
  • SQL Server 2019 Machine Learning Server Online Consulting SQL Server 2019 Disaster Recovery Information Technology Consulting
  • Security Firewall Support Buffalo Cybersecurity Group CISSP Erie County New York
  • Server Install New York Delaware Information Technology Outsourcing Firms
  • SharePoint 2010 Remote Support Services Buffalo, Erie County Microsoft SharePoint Consulting Buffalo New York
  • Shared Network Support Help Desk Costs Integration Virtual Call Desk Economics Specialists
  • Small Business Network Management Outsourcing Consult ProSight Managed Services Engineers
  • Small Office Remote Support Small Business Outsourcing
  • Small Office Security Consulting Small Office IT Outsourcing
  • Snatch ransomware recovery Engineers ransomware removal and recovery Specialists
  • Solomon Technical Support Services 24-7 QuickBooks Pro Support and Setup
  • Specialists Flexential Tampa Colocation Center Flexential Data Center Consultant
  • Specialists PCLinuxOS Linux Gentoo Linux Remote Troubleshooting
  • Support and Setup Cisco IP phones Remote Support SIP Infrastructure

  • CRISC Risk Identification Specialists
    Risk Mitigation Online Troubleshooting

    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to create a comprehensive disaster recovery strategy that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, non-stop network solution that addresses availability issues covering a wide range of network technologies and procedures.

  • System Center 2016 Virtual Machine Manager Technical Support Services Microsoft Experts SCSM 2016 Specialists

  • Services Microsoft Teams conference bridges
    Microsoft Teams video conferencing Engineers

    Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

  • Technical Support Organization Problem Escalation Through Teamwork Microsoft Consulting Best Practices Small Business IT Consulting Group
  • Technology Consulting SMS Server Upgrade SMS Upgrade Integration Support

  • Exchange 2019 DLP Online Support Services
    Microsoft Exchange 2019 Disk Availability Group Professional

    Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.

  • Technology Consulting Services Automated Desktop Inventory Integration Desktop Monitoring
  • Technology Professional Enterprise hybrid cloud integration Microsoft Azure hybrid cloud integration Consult
  • Telecommuters Buffalo Expertise - Help Desk Outsourcing Consulting Experts Buffalo New York Work at Home Employees Buffalo Consulting - Help Desk Outsourcing Consulting Experts Buffalo
  • Teleworkers Buffalo Assistance - Video Conferencing Solutions Consulting and Support Services Buffalo, NY Buffalo New York, USA At Home Workers Buffalo Consulting Experts - Voice/Video Conferencing Solutions Assistance
  • Top IT Consulting RIM Blackberry BlackBerry Smartphone Network Consulting

  • Urgent Altaro VM Backup Testing Information Technology Consulting
    Professionals Altaro VM Backup Troubleshooting

    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to help you to plan, install, optimize and debug a modern backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.

  • Top Quality Linux Remote Consultant Sun Solaris Remote Specialist
  • Top Ranked CISSP Certified Expert Mississippi Computer Consulting Company Georgia Small Business IT Outsourcing Services
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  • VMware Site Recovery Manager and NSX Integration Consultant Services VMware vCenter Orchestrator
  • Windows 10 Trusted Boot IT Consultant Microsoft Windows 10 Evaluation Remote Support Services
  • Windows 2000 Engineer Windows 2000 Server Online Help
  • Windows 7 Professionals Online Help Windows 7 Security
  • Windows 8.1 Backup and Restore Specialist Services Microsoft Windows
  • Windows Server 2012R2 Network Consultants Windows Server 2012R2 Server Manager Consulting Services
  • Windows Server 2016 Information Assurance On-site Technical Support Microsoft IT Consultants Windows Server 2016 High Availability
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Outsourcing Windows 2019 Remote Troubleshooting
  • Windows Server 2019 Windows Time Service Integration Support Top Consultants Windows Server 2019 Kubernetes Containers

  • Support Services Offsite Workers IP Voice
    Remote Work from Home IP Voice Engineer

    Progent can assist small and medium-size companies to deploy VoIP technology to provide their telecommuters the benefit of transparent access to the company phone network.

  • Work from Home Microsoft Consultant Job Opportunity Work from Cisco Engineering Remote Support Job

  • Cisco ASA Firewall VPN Configuration
    Cisco AnyConnect Remote Support Services

    The current Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

  • Work from Home Video Conferencing Computer Consultants Telecommuter Video Conferencing Troubleshooting
  • ransomware rebuild Engineer NotPetya ransomware hot line Consultant
  • wireless IP phone integration Network Engineer Largest wireless IP phones and Cisco Unified Communications Manager Specialist

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