UNIX and Linux Phone-based Consulting for
Buffalo Small Business Networks
For small companies located in Buffalo New York, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at handling technical issues quickly results in your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed a set of customized tools and field-tested processes which ensure the maximum level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to interface to your computer system without violating network security.
Progent's highly evolved service reporting application stores extensive histories of the support that Progent's clients have been provided. Progent's staff service personnel have access to the details of support rendered to each Progent customer by every engineer. This archive of trouble tickets and responses is structured as a quickly retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote consulting specialists can determine optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Buffalo New York or to find out additional information about Progent's online support options, contact Progent at
Remote Support Services Offered Progent
Progent's online consulting engineers offer credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to handle virtually any crisis that may crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to small businesses in Buffalo include:
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older systems to current Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.Progent's UNIX and Linux support engineers can offer emergency remote help for resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
- Apple macOS and OS X
- Solaris
- IBM AIX Open UNIX
- HP-UX
- BSD
- SCO UNIX
- SGI/Irix
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with even the most stubborn issues encountered in network design, installation, maintenance, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value because their deep expertise enables them to find solutions for even the most difficult problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few support firms make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive immediate support for serious network issues that are crippling worker productivity but are beyond the comfort zone of your local IT support personnel. Progent's CCIE support experts can interface to your environment by means of the latest on-line support technology in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
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Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and integration support,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and cloud integration solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 R2 upgrade (help, assistance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop support such as Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP and ISSAP Premier System Security Experts
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; setting up firewalls; building safe techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
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Call Center Expertise
Progent's Help Desk support alternatives for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for small businesses who don't have the budget to support an internal Help Desk but who want fast communication with an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or enhancing your existing organization, evaluating or customizing Call Center software to address the special requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center team during unusually busy events such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network experts provides your clients in Buffalo New York instant access to a large technical support resource with extensive background providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a significant driver of business productivity, and Progent's target is to solve rather than merely report technical issues.
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Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth consulting support and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To read more about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.Progent's Apple Mac experts can support the creative facets of Macintosh computing by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Buffalo New York remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By detecting emerging problems before they evolve into downtime, system monitoring can ward off inconvenient and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, phone
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |
An index of content::
Telecommuter Endpoint Management Consultant
Remote Workforce Endpoint Management Network Consultants
Progent can assist small and mid-size companies to install unified endpoint management and monitoring platforms for administering endpoint devices used by an offsite workforce.
WatchGuard Firewall Compliance Audit
WatchGuard Firebox T85 Firewall Security Consulting
Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.
External Security Scan Technology Professional
Specialist Security Scan
Progent provides small businesses two ultra-affordable network security evaluation packages that provide, at a set fee, remotely managed inventory scans of your network security profile which are analyzed by certified security specialists who assess the data collected by the scan, present unbiased summaries of your existing network security, and make suggestions for enhancements. Progent has developed two complementary network security evaluation packages for external and internal security testing that are priced to meet the restricted budgets of small businesses while providing enterprise-quality evaluations of your IT network's vulnerability to assault.
ransomware removal and recovery Consultancy
Snatch ransomware recovery Professionals
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a threat actor, and reconstruct an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Small Business Network Support Microsoft Sharepoint Server 2013
Network Engineers .Net
Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's consulting professionals can help you design, deploy, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Remote Technical Support Hornetsecurity Altaro VM Backup Offsite
Altaro VM Backup Management Support
Altaro VM Backup from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also enables low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or on-premises services to assist you to plan, deploy, optimize and debug a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.
SBS 2003 Online Support
Microsoft SBS 2011 Consultants
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT consultant with hands-on expertise and extensive experience in designing and building effective end-to-end business technology systems. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, administering, and servicing IT environments powered by the Microsoft SBS line of servers and applications.
Les Kent has a 35-year history of effective network integration, corporate administration, sales, and operations. He has demonstrated a talent for developing elegant IT solutions during his time as as a network architect, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.
ISR G2 Routers Support Services
Remote SD-WAN Services Integration
Cisco offers an extensive array of routers including routers built to provide the protection, bandwidth, and availability required by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.
Consulting Supplemental Helpdesk
Microsoft and Cisco Virtual Support Desk Remote Support Services
Progent's Shared Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
24/7 Penetration Testing Secure
Cybersecurity Company Security Penetration Testing
Stealth penetration testing is a key part of any overall IT system security plan. Progent's security professionals can perform thorough penetration tests without the knowledge of your organization's internal network support resources. Stealth penetration testing shows whether existing security monitoring tools such as intrusion detection warnings and event log monitoring are properly set up and actively monitored. Progent can provide continuous autonomous PEN testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and ill-advised product defaults can be combined by threat actors into the multi-vector attacks common to the latest versions of ransomware.
Remote Contract Job Opportunities Independent Linux Contractor
Independent eCommerce Consultant Openings
Progent's Experts Team provides support in important fields including Apple OS integration and programs; Expertise for Linux, UNIX, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and specialized program support; CIO, business analyst, and project management services; Special applications design and deployment; Web, electronic business, EDI, and client portal development and deployment; SQL support and efficiency help; Management information consulting; and Telecom architecture consulting.
Windows 2003 Server IT Consultants
Microsoft Windows 2003 Online Troubleshooting
Progent's Microsoft-certified Windows Server 2003 consultants offer network support and IT consulting for the entire family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, update, and support offerings include system design, installation, project management, on-site and off-site technical support and repair, Call Center services, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.
24 Hour Outsourcing Hornetsecurity Altaro 365 Total Teams Chat Backup
Online Help Hornetsecurity Altaro M365 Teams Chat Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
ProSight Reporting Infrastructure Monitoring Professional
24/7 ProSight Reporting ConnectWise Automate Support and Integration
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Check Point Power-1 Firewall Network Intrusion Penetration Testing
Audit Check Point UTM-1 Edge
Progent's Check Point Software firewall consultants can help you design, configure, and manage firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also assist you maintain legacy Check Point firewall models or upgrade efficiently to Check Point's next-generation security gateways.
Microsoft Windows 7 Evaluation Network Consultants
24-Hour Windows 7 Wireless Computer Engineer
Progent's Microsoft certified engineers can provide offsite and onsite consulting expertise to help you to administer, maintain, and troubleshoot computers based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, disaster recovery, online connectivity, smartphone and tablet integration, wireless configuration, and remote network monitoring and alerts.
Microsoft Access development Consultants
Microsoft Access scripting Engineer
Progent can provide cost-effective remote support for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for application development, database migration, performance tuning, BI reporting, and maintenance. Progent also offers custom online training for Access application development and DBA services.
On-site Support Office Wireless
Urgent Small Business Wireless Troubleshooting
Progent's wireless consultants can help small organizations plan, select, evaluate, install and maintain protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that matches or excels wired connections. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and install the wireless connectivity technology that fit best with your business requirements.
Urgent Palo Alto Networks Cybersecurity Tech Services
Palo Alto Networks PA-3400 Series Firewalls Cybersecurity Team
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to provide a modern cybersecurity environment that extends across your on-premises and cloud-based assets and guards any user at any location with any endpoint device.
Remote Support Services System Center 2016 Hybrid Cloud Integration
System Center 2016 and Intune Help and Support
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.
Internet Security and Acceleration Server 2006 Help and Support
ISA 2006 Network Consultants
Microsoft ISA 2006 is a comprehensive edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any sized business against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server experts can help you plan, rationalize, pilot, implement, configure and support the Standard or Enterprise edition of ISA Server on your network.
Small Business IT Consulting Firms Certified Microsoft Partner
Microsoft Certified Outsourced IT Support
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest customer satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business more complete solutions for your information system.
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