Fast Remote Support for Buffalo New York UNIX, Linux, or Sun Solaris SystemsFor small businesses in Buffalo New York, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your company spending less money.

Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested processes that promote the highest level of efficiency for remote technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without violating network security.

Progent's sophisticated technical support database application includes comprehensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance provided to each client by every Progent engineer. This history of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Buffalo New York or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's online support experts have credentials in an extensive set of products and technologies. This broad range of capability permits Progent's engineers to manage virtually any problem that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To support businesses with mixed-platform networks, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services provided by Progent to customers in Buffalo include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from legacy systems to current MS Windows or Linux environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Buffalo New YorkThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex challenges encountered in network planning, installation, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs offer excellent value since their deep experience enables them to find solutions for the most difficult problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate support for serious network problems that are lowering business efficiency but are not within the scope of your regular IT support group or consultant. Progent's CCIE consultants can interface to your computer system by means of the latest on-line support technology in order to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Support
    MS Windows Support for Buffalo New YorkProgent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration consulting, SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of remote desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Professionals
    CISSP Certified Network Security Professionals for Buffalo New YorkProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate quickly following a serious penetration. Security services available from Progent include: comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are intended for smaller organizations who lack the budget to build and maintain an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your current one, identifying or enhancing Call Center software products to meet the unique needs of your corporation, or adding occasional online staff to reinforce your in-house Call Center team during high-demand scenarios such as software transitions, major updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology professionals provides your clients in Buffalo New York immediate communication with a dependable technical support group with substantial experience offering phone support and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's policy is to resolve and not just report technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To find out more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can promote the artistic aspect of Apple Mac environments by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Buffalo New York remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By uncovering potential issues before they expand into crashes, proactive monitoring can head off inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple OS platforms.

How Your Buffalo New York Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

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    Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.

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    Progent's certified Windows Server 2000 consultants can provide computer help and IT consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, update, and support offerings include system planning, installation, project management, local and off-site support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.

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    Progent's Wi-Fi IP phone configuration consultants offer remote and on-premises support to help you build and maintain a Cisco Wi-Fi VoIP phone solution by providing services that range from troubleshooting the set up of an IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.

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    Progent's team of expert programmers, database designers, and program management consultants can assist large businesses to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can assist clients plug expertise gaps by offering relational database designers and programmers experienced in developing line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help businesses to incorporate SharePoint with additional applications like SQL Server and Excel to build data-driven intranets and web portals. Progent also can provide expertise with multiple web development tools and can assist businesses to build, expand, repair, or migrate web applications to take advantage of the latest advances in web technology.

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    Progent's business climate will make you a more capable professional by enhancing your information technology skills and boosting the loyalty of your customers. Progent makes good on this promise by recruiting the best professional talent for you to operate with, providing a state-of-the-art system infrastructure, running specialized software utilities to enable the maximum level of service, and by optimizing proven business structures for attracting and retaining customers.

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    Progent's Microsoft-certified engineers can help your organization to update your desktops from 32 bits to 64 bits. Progent can help you to understand the risks and advantages of migrating to 64-bit PC desktop computing, design an affordable migration process that reduces operational interruptions, and deliver inexpensive, expert remote support to assist your organization to configure 64-bit desktop software and application programs on your existing computers.

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    Progent's Technical Response Center provides national remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier service engineers provide telephone help and remote direct network access to isolate and resolve technical problems quickly and affordably. The breadth of technical expertise represented by Progent's staff of nationwide service professionals makes it possible to escalate even the toughest network issues to competent experts as needed.

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    Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless APs, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and strengthening data security by detecting threats and filtering traffic content based on user type and location. Progent can assist your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller technology.

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    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

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    Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, acts as the foundation of Cisco's communications and collaboration solution. Unified CM and Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging applications such as Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified consultants offer efficient and budget-friendly online and on-premises support to help businesses of any size to create and maintain CUCM deployments by providing Unified Communications Manager configuration and technical support services that deliver optimum productivity. Progent's consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE support, creating UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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    Progent can provide affordable online consulting services for all releases of Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Office Access application development and database administration.

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    Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development environment and can create or enhance .NET apps quickly and at low cost.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, manage, and debug Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent maintains a team of network experts located in the vicinity of Tampa, and Progent also offers online support from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also assist your business to design and implement a move to the Flexential data center by providing services such as designing solution architecture, specifying hardware, system configuration and validation, troubleshooting, streamling online management, and educating your network staff.

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    Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the top client endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business more complete support for your IT network.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can choose a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide small company information systems world-class reliability, protection and productivity.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact productivity.

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