For small and midsize businesses in Buffalo New York, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast fixes somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Online Support Tools
Through years of experience, Progent has refined an array of customized technologies and proven methodologies that promote the highest degree of effectiveness for online engineering help and troubleshooting for small business computer networks. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's remote service group to interface to your company's computer system remotely without compromising system security.
Progent's proprietary technical support reporting application keeps detailed records describing the service that Progent's customers have received. Progent's staff consultants have access to the history of services delivered to every Progent client by every consultant. This database of trouble tickets and repairs is stored as an easily searchable support database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Buffalo New York or to find out additional information about Progent's online support programs, call Progent at
Phone-based Support Services Available from Progent
Progent's remote network support experts possess advanced credentials in an extensive array of disciplines. This broad range of technical skills enables Progent's consultants to tackle virtually any emergency that may crop up in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote services provided by Progent to companies in Buffalo include:
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Progent in addition offers a full array of online desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Call Center application software to address the special needs of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk team to handle demanding events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Buffalo New York quick communication with an effective network service resource with extensive experience delivering phone support and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company performance, and Progent's policy is to resolve instead of merely annotate IT issues.
Progent's Apple Mac professionals can promote the imaginative components of Macintosh systems by delivering remote consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Buffalo New York online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your computer support is proactive rather than reactive. By uncovering looming issues before they grow into network outages, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of operating systems.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |