Fast Online Support for Buffalo New York UNIX, Linux, or Solaris SystemsFor small businesses located in Buffalo New York, Progent offers support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate expenses since solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where quick repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly results in your company spending less money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to interface to your computer system without compromising corporate security.

Progent's proprietary technical support reporting application keeps comprehensive histories of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every customer by every consultant. This database of issues and solutions is stored as a quickly searchable internal knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with optimal solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Buffalo New York or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's phone-based technical support experts offer credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's consultants to resolve almost any problem likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-OS environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical support services provided by Progent to clients in Buffalo include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Important Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Consultants for Buffalo New YorkThe Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few support firms make CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can receive urgent support for serious network problems that are impacting business productivity but are not within the comfort zone of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Expertise
    Windows Expertise for Buffalo New YorkProgent's Microsoft-expert online support professionals can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Premier System Security Professionals for Buffalo New YorkProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the budget to create an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced consultants.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center software to meet the unique needs of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to deal with high-demand events like software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Buffalo New York fast assistance from an effective support resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a major contributor to company success, and Progent's aim is to fix rather than just record technical problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Excel. To learn more on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Buffalo New York online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By anticipating emerging problems before they cause full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a combination of platforms.

How Your Buffalo New York Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
(585) 471-2777 Rochester Network Support Services




An index of content::

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    Progent's Microsoft-certified consultants can provide remote and onsite consulting services for companies of all sizes to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC. Progent's certified network security experts can help you design and validate a security environment for your Skype for Business deployment that meets government and industry standards.

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    Progent can provide small and medium-size companies supplemental or comprehensive Help Desk call center support for at-home workers.

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    If you are producing Linux-based applications on a network that has Microsoft Windows-based processors, desktops, and office applications, Progent offers full-service IT outsourcing that frees you to concentrate on your field of high-value know-how without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by delivering online and on-site assistance as your company needs it, Progent offers an affordable solution for managing an IT network that features excellent reliability, security, and efficiency. Progent's UNIX/Linux developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, remote and on-premises support and repair, network monitoring services, and Helpdesk support.

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    Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also help you create an affordable, fault-tolerant system architecture that takes into account reliability issues involving a broad array of infrastructure technologies and procedures.

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    Office 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated Exchange infrastructure to reduce hardware expense and management hassle. You can deploy Office 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote support to help your small businesses to evaluate the potential advantages of Exchange Online, design a network topology that fits your business needs and IT budget, carry out a non-disruptive move from your current Exchange organization to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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  • Exchange 2019 Server Computer Engineer
    Microsoft Certified Exchange Server Remote Consulting

    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and supporting email systems for businesses in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email environment features compliance, fault tolerance, easy connectivity for remote and mobile users, efficient management tools, and seamless integration with telecommunications. Progent offers expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K Server. Progent can also assist small or mid-size businesses to migrate to Microsoft Exchange 2016 or Microsoft Exchange 2013.

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  • Exchange 2000 Upgrade Migration
    Microsoft Exchange Upgrade Support

    Progent is one of the most expert network support firms for creating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses derive the full advantages of Microsoft Exchange Server 2000 for common situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Fortinet FortiGate next-generation firewalls are industry leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to integrate your Fortinet FortiGate firewalls to safeguard all your digital resources at the enterprise perimeter, within the data center, at branch locations, and in the cloud.

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    Progent can help small and medium-size businesses to implement IP voice solutions to give their teleworkers the benefit of transparent access to the corporate phone infrastructure.

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    Progent's Microsoft-certified consultants can help you to support System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve compliance, and boost productivity by ensuring that operating systems and applications stay current, managing product licenses, and monitoring usage profiles so you can make smart purchasing choices. When you are ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.

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    Progent's certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.

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    Progentís National Support Center provides nationwide remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified support professionals provide phone support and online secure network access to isolate and resolve network problems quickly and affordably. The scope of technical experience represented by Progent's team of nationwide support professionals allows Progent to escalate even the most difficult network issues to competent specialists as needed.

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    Progent delivered a wireless networking environment that enabled a school to increase efficiency and eliminate the recurring expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution provided better bandwidth and dependability than simply amplifying the 802.11b network, and since it uses the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent can provide advanced online consulting services to help businesses connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

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    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information.

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