For small and midsize businesses located in Buffalo New York, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer exceptional leverage because they have the practical background and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the maximum level of efficiency for online help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's computer system without violating system security.
Progent's proprietary customer support database system maintains thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of support delivered to every Progent client by any engineer. This database of anomalies and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Buffalo New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to handle almost any emergency likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to clients in Buffalo include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to deal with the most intractable issues encountered in network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to help small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can get immediate support for complex network problems that are impacting worker productivity but are not within the scope of your local network maintenance resources. Progent's Cisco CCIE support experts can tie into your computer system by means of sophisticated on-line support technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist you to recuperate quickly following a serious breach. Security solutions available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Buffalo New York Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center services are designed for smaller businesses who lack the resources to support an internal Help Desk but who want quick access to an efficient Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software to meet the special requirements of your company, or adding occasional phone support personnel to work with your internal Help Desk Call Center group during unusually busy situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Buffalo New York immediate communication with a dependable network service resource with extensive background delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a key driver of company productivity, and Progent's target is to fix and not simply report IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. For more information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the imaginative components of Macintosh systems by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Buffalo New York online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering looming problems before they expand into network outages, automated monitoring can minimize inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York