For small businesses in Buffalo New York, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the advanced technology to solve most information system problems quickly. Efficient support reduces immediate expenses since solutions take up a smaller number of billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused management.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for handling technical issues efficiently results in your business saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote consulting and troubleshooting for small business information networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's remote service group to connect to your environment remotely without compromising network security.
Progent's highly evolved customer support reporting application keeps extensive documentation for the support that Progent's clients have received. Progent's authorized consultants have access to the history of all help provided to each customer by every consultant. This archive of issues and responses is stored as a conveniently exploitable internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to vendors' internal support staff so Progent's remote service experts are able to arrive at optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Buffalo New York or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's engineers to resolve practically any crisis that may take place in a small company network. Certificates held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to small businesses in Buffalo include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad range of information technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs can resolve the most complex challenges encountered in network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience enables them to fix even the most difficult problems quickly. In common instances, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few support organizations make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a CCIE so your company can get immediate assistance for severe network problems that are impacting business productivity but are beyond the experience of your regular network service resources. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated remote support tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-expert remote service professionals can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop services such as Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP network security engineers can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly following a serious breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Buffalo New York Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are well suited for small companies who don't have the resources to assemble and manage an in-house Help Desk but who require quick access to a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk software products to handle the special requirements of your corporation, or adding occasional online staff to supplement your internal Help Desk Call Center resources to handle high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants gives your workers in Buffalo New York immediate access to an effective network service resource with years of experience providing phone consulting and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's intent is to resolve rather than just document technical problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, Word, and Office Excel. For more information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can support the creative aspect of Apple Mac environments by providing remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Buffalo New York remote network and server monitoring services centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York