For small businesses in Buffalo New York, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional value because they are equipped with the real-world experience and the advanced technology to solve most information system issues rapidly. This reduces direct costs since service calls accumulate a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested processes which allow the maximum level of effectiveness for remote technical support and repair for small company computer systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's Technical Response Center to link to your system remotely without violating system security.
Progent's highly evolved technical support reporting application maintains comprehensive records for the service that Progent's customers have received. Progent's team service personnel have access to the records of services delivered to each customer by any Progent engineer. This history of trouble tickets and repairs is organized as a conveniently exploitable support database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other vast support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Buffalo New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical service experts offer credentials in a comprehensive array of products and technologies. This breadth of technical skills allows Progent's consultants to resolve almost any problem likely to occur in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical services Offered by Progent to companies in Buffalo include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can handle the most complex challenges surrounding network planning, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an exceptional value since their deep expertise allows them to find solutions for even the most difficult problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive immediate assistance for serious network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment via state-of-the-art remote support tools to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online PC desktop support including Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a range of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Buffalo New York Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are intended for small organizations who lack the resources to support an internal Call Center but who want quick access to an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk application software to address the particular demands of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center team to deal with high-demand situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Buffalo New York fast communication with a large support resource with extensive background providing telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial contributor to company performance, and Progent's policy is to solve and not simply report technical problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. To learn more concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Buffalo New York online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your computer support is proactive rather than reactive. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York