UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for
Buffalo Small Business Networks
For small and midsize businesses located in Buffalo New York, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system problems quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to typical online service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-proven methodologies that allow the highest level of efficiency for online help and repair for small business computer systems. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to access your company's network remotely without violating system security.
Progent's sophisticated technical support reporting application maintains detailed histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of support provided to each client by every engineer. This history of anomalies and resolutions is stored as a conveniently accessible internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other extensive support databases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists can come up with optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Buffalo New York or to find out additional information about Progent's phone support programs, call Progent at
Remote Support Services Offered Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to manage practically any emergency likely to crop up in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS networks, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to clients in Buffalo include:
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.Progent's UNIX/Linux consultants can provide emergency online assistance for troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO
- SGI/Irix
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to deal with even the most complex issues surrounding network infrastructure planning, deployment, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their deep expertise enables them to resolve the most difficult problems quickly. In typical instances, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a Cisco authorized CCIE so you can get urgent help for severe network infrastructure problems that are hurting worker efficiency but are beyond the scope of your regular computer support personnel. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
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Authorized MS Windows Expertise
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
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CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly after a damaging breach. Security services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often request. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
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Help Desk Services
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to assemble and manage an internal Call Center but who want fast access to an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk application software to meet the unique needs of your company, or adding occasional online personnel to work with your internal Help Desk team to deal with demanding scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Buffalo New York immediate communication with a large network service resource with years of background providing phone help and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company productivity, and Progent's target is to solve rather than just document network problems.
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Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.Progent's Mac professionals can support the creative components of Macintosh environments by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Buffalo New York online network and server monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a variety of operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 |
518-641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 |
716-442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 |
585-471-2777 | Rochester Network Support Services |
An index of content::
Professional Windows 7
Windows 7 Backup and Restore IT Services
Progent's certified engineers offers offsite and on-premises support expertise to assist your company to manage, maintain, and troubleshoot PCs based on Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, disaster recovery, remote connectivity, smartphone and tablet management, wireless configuration, and 24x7 system monitoring and alerts.
Ubiquiti XG Security Gateway Consultants
Ubiquiti UniFi XG Security Gateway Consultant
Progent can provide fast access to the skills of seasoned Wi-Fi consultants who can assist you to assess the benefits of Ubiquiti UniFi wireless APs for your company and assist you to design, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and position Ubiquiti UniFi wireless access points for optimal coverage and throughput.
Nagios for Linux Consultants
Linux Network Monitoring, Nagios and MRTG Consultancy
Nagios and MRTG are powerful, free monitoring utilities that run on the Linux OS and can be deployed to monitor UNIX environments, MS Windows networks, or mixed-OS situations where the Linux OS and MS Windows run side by side. The Nagios monitor lets network managers to monitor system services such as POP3, HTTP, SSH, and NNTP. MRTG lets you track the traffic through SNMP network devices including servers, routers, and switches. Progent's system monitoring experts can show you how to utilize both these utilities to tune and troubleshoot your system.
SCOPIA Video Conferencing Engineer
Videoconferencing Online Technical Support
Progent can provide access to a senior consultant with years of hands-on experience configuring, maintaining, and upgrading immersive telepresence systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network management group, your Internet Service Provider, and your telepresence technology supplier to assist your organization increase the business value of your telepresence solution.
Emergency Cisco Certified Systems Instructor (CCSI) Online Support
Emergency Consolidation CCA
Progent offers customers access to engineers who have been awarded some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their computer service providers have formal training plus broad practical backgrounds so that Progent's clients can use Progent's support with confidence. In many cases, vendor certifications like the CCIE confers privileges for significantly superior vendor assistance than is available to uncertified consultants, enabling Progent to deliver customers a higher level of IT support. In other cases, recognized certifications such as CISSP or ISSEP for network security can aid enterprise clients to show compliance with regulatory requirements by engaging the assistance of recognized industry professionals.
Cisco TelePresence System 3210 Engineers
Mirial Consultant Services
Progent offers the expertise of a veteran specialist with years of experience configuring, managing, and enhancing telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal network management team, your Internet Service Provider, and your telepresence technology supplier to assist your organization maximize the strategic value of your telepresence solution.
Small Government Cisco Engineer
Top Ranked City Government Cisco Consultants
Progent has extensive experience delivering a full-spectrum of remote network support and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in providing expert online network support and has delivered network support to clients in all 50 states. Remote support saves travel expenses and solves issues faster than on-premises support.
VMware vSphere Services
VMware Server Virtualization Consulting Services
Progent can provide the support of a certified VMware VCDX expert to help your organization design, configure, administer and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid deployments. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery.
Microsoft Azure cloud migration Contract Programmer
Azure integration Consultant Services
Progent can assist businesses of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
Support and Integration Cisco Firewall integration
Cisco ASA Configuration Consulting Services
Progent’s Cisco-Premier network consultants offer experienced PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of security, performance and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative tools. Progent’s Cisco experts can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
FAQ about Network Consultant Contractor Jobs
FAQ about Cisco Consulting Telecommuter Job
To see answers to common questions about becoming a consultant at Progent, see Employment at Progent FAQs.
IPsec VPN Security Team
24x7x365 IPsec VPN Security Organizations
Progent offers small and mid-size businesses professional support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security vendors including Check Point Software, Juniper Networks, and Symantec. Progent can show you how to create a detailed security plan and choose the right technologies from multiple vendors to support your security objectives while sticking within your budget restraints.
Support Outsourcing Nexus Switch OTV
Nexus 9000 Switch Integration Services
Cisco Nexus switches are engineered to provide the performance, scale, availability, cloud readiness, capacity, data protection and ease of management required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite consulting and troubleshooting services to assist you to design an optimal network topology, set up test systems to validate your switching solution, install and configure Nexus switches, define and enforce effective policies, perform security vulnerability tests, configure advanced monitoring and alert systems, fully utilize resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus switches.
Microsoft Windows Server Essentials Consultancy
Windows Server Essentials Remote Web Access Professional
Windows Server 2012 R2 Essentials is an affordable, versatile operating system that enables small organizations to transition from the older physical on-premises datacenter to the new hybrid computing model that combines both local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide budget-friendly online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of migrating to WS 2012 R2 and adopting a hybrid local/cloud model for your computing ecosystem. Progent can provide comprehensive project management support so you can plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting, technical support, and customized training.
Microsoft Exchange 2003 Remote Technical Support
Online Technical Support Microsoft Exchange Upgrade
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to finish your project quickly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
Support Outsourcing Office 365 AD Connect
Hybrid Office 365 and Exchange Network Consultant
Progent can help your business to understand the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent supports multi-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid networks that transparently integrate on-premises and cloud-based resources.
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