For small and midsize businesses located in Buffalo New York, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer exceptional leverage because they have the practical background and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the maximum level of efficiency for online help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's computer system without violating system security.
Progent's proprietary customer support database system maintains thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of support delivered to every Progent client by any engineer. This database of anomalies and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Buffalo New York or to learn more about Progent's online support programs, call Progent at
Online Technical Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to handle almost any emergency likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to clients in Buffalo include:
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Progent also can deliver a wide range of online PC desktop support services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software to meet the special requirements of your company, or adding occasional phone support personnel to work with your internal Help Desk Call Center group during unusually busy situations such as software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Buffalo New York immediate communication with a dependable network service resource with extensive background delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a key driver of company productivity, and Progent's target is to fix and not simply report IT problems.
Progent's Apple Mac experts can support the imaginative components of Macintosh systems by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Buffalo New York online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering looming problems before they expand into network outages, automated monitoring can minimize inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |