For small and midsize companies in Buffalo or anywhere in New York, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage because they have the real-world experience and the advanced technology to solve the majority of network issues rapidly. Efficient support lowers direct expenses since service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at disposing of technical issues efficiently results in your company conserving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized tools and proven methodologies which allow the maximum degree of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your network remotely without breaching system security.
Progent's highly evolved customer support database application stores detailed histories of the support that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to every Progent customer by any engineer. This history of anomalies and resolutions is organized as an easily searchable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting experts can come up with the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Buffalo or anywhere in New York or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive set of disciplines. This breadth of technical skills enables Progent's consultants to tackle virtually any emergency likely to occur in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support companies with mixed-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to companies in Buffalo and anywhere in the state of New York include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad array of computer technology such as system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from older systems to the latest Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can resolve even the most complex challenges associated with network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to resolve the most complex problems quickly. In typical instances, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can receive timely support for severe network issues that are impacting worker productivity but are not within the comfort zone of your regular network service resources. Progent's Cisco CCIE support experts can interface to your environment by means of state-of-the-art remote troubleshooting tools to perform quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers offer network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate rapidly following a serious breach. Security services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; building safe architectures for off-site and mobile access; securing your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Buffalo Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who don't have the budget to assemble and manage an in-house Call Center but who require quick response from a dependable Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk software to meet the particular needs of your business, or providing temporary online staff to reinforce your in-house Help Desk resources to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of veteran network consultants provides your computer users in Buffalo or anywhere in the state of New York immediate contact with an effective network service group with years of background providing telephone-based support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's target is to solve instead of just annotate network issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced engineering expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and MS Office Excel. To learn additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative aspect of Mac environments by offering remote help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in Buffalo, or anywhere in the state of New York, online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT support is proactive and automated. By anticipating possible issues before they cause network outages, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.