Urgent Remote Technical Support for Buffalo New York UNIX or Linux SystemsFor small businesses in Buffalo New York, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online support engineers represent exceptional value because they are equipped with the real-world experience and the advanced technology to solve most information system issues rapidly. This reduces direct costs since service calls accumulate a smaller number of chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested processes which allow the maximum level of effectiveness for remote technical support and repair for small company computer systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's Technical Response Center to link to your system remotely without violating system security.

Progent's highly evolved technical support reporting application maintains comprehensive records for the service that Progent's customers have received. Progent's team service personnel have access to the records of services delivered to each customer by any Progent engineer. This history of trouble tickets and repairs is organized as a conveniently exploitable support database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other vast support databases and allow quick access to manufacturers' in-house engineering staff so Progent's online consulting experts can determine the most efficient solutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Buffalo New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service experts offer credentials in a comprehensive array of products and technologies. This breadth of technical skills allows Progent's consultants to resolve almost any problem likely to occur in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support customers with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote technical services Offered by Progent to companies in Buffalo include:

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are intended for small organizations who lack the resources to support an internal Call Center but who want quick access to an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk application software to address the particular demands of your corporation, or adding temporary online personnel to supplement your internal Help Desk Call Center team to deal with high-demand situations like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Buffalo New York fast communication with a large support resource with extensive background providing telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial contributor to company performance, and Progent's policy is to solve and not simply report technical problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Excel. To learn more concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic aspect of Apple Mac environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Buffalo New York online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your computer support is proactive rather than reactive. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of platforms.

How Your Buffalo New York Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    CISSP-ISSAP Certified Security Auditing

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous examination and extensive work with network security architecture. ISSAP security experts have comprehensive knowledge of access management systems and methodologies, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

  • Remote Technical Support Solaris Solaris Consultants
  • SMS 2003 Upgrade Information Technology Consulting SMS 2003 Upgrade Information Technology Consulting
  • SMS Server 2003 Migration Online Technical Support SMS Upgrade Outsourcing
  • SQL Server 2014 Backup Encryption Specialist Support and Setup SQL Server 2014 Capacity Planning
  • SQL Server 2017 Always Encrypted Computer Consultants Technical Consultant SQL Server 2017 Adaptive Query Processing
  • SQL Server 2017 Python Support and Integration SQL Server 2017 Always Encrypted Remote Troubleshooting
  • SQL Server 2019 Computer Consulting Company Buffalo SQL Server 2019 Network Consulting Group Buffalo
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  • Security Consultancies Juniper SRX Firewall Juniper SRX210 Router Consulting
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  • Gentoo Linux, Sun Solaris, UNIX Online Technical Support Buffalo, Erie County
  • Security Protect Buffalo Security Technical Support Services
  • Server Management Technology Consulting Services After Hours Virtual Server Technology Engineer
  • SharePoint 2007 Troubleshooting Microsoft Office SharePoint Server 2007 IT Consultant
  • SharePoint Portal Server 2007 Setup and Support Microsoft Office SharePoint Server 2007 Technology Consulting
  • Small Business 500 AP Help and Support Small Business Access Points Specialists
  • Buffalo Great Lakes IT Consulting Ubuntu Linux, Sun Solaris, UNIX
  • Small Business Computer Consultant Windows 2008 Server Buffalo New York Windows Server 2012 R2 Designer Buffalo, Erie County
  • Small Business IT Consultants Company-wide Standards for Best Practices After Hours Problem Escalation Through Teamwork IT Management
  • Small Business Managed Services Consultants ProSight Remote Network Management Consultants
  • Small Business Server 2008 IT Consultants Microsoft Small Business Server Consultants
  • Small Office Information Technology Consulting Small Office Security Consulting Firms
  • Small Office Small Business Computer Consulting Company Small Business Small Business IT Outsourcing Firm

  • Remote Network Monitoring Integration Services
    Online Help Monitoring and Reporting

    Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can afford a degree of network stability that was previously limited to enterprises. Progent can provide a variety RMM options delivered as economical service packages created to assist you to identify and fix a most IT network issues before they can disrupt productivity.

  • Buffalo, Erie County Consulting Services Mandrake Linux, Solaris, UNIX
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  • SonicWall Capture ATP Security Services Security Group SonicWall TZ300 Firewall
  • Specialist Telecommuter Services Remote Workers Network Consulting
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  • Support Outsourcing Windows 2012R2 24-7 Windows Server 2012 R2 Configuration Manager Integration Support

  • 24x7 Private Cloud Virtual Datacenter Hosting Services
    Private Cloud Virtual Datacenter Hosting Consult

    Progent's ProSight Virtual Hosting combines proven virtual server architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small and midsize businesses with a complete information technology outsourcing alternative that enhances network availability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical application servers supported within a safe and reliable facility on a high-performance, non-stop virtual server configured and maintained by Progent's network service professionals.

  • Support and Help Supplemental Help Desk Co-managed Service Desk Online Support Services
  • Support and Integration Exchange Server 2010 Upgrade Microsoft Exchange 2010 Planning Integration Services
  • Support and Integration Work from Home Data Protection Work from Home Data Protection Network Engineer
  • System Center MOM Technology Professional Computer Consultant Microsoft Operations Manager
  • Systems Management Server 2003 Computer Engineer IT Services Microsoft SMS Server
  • Technical Support Services ISA 2004 Enterprise Edition Server ISA 2000 Server Specialist
  • Mandrake Linux, Solaris, UNIX Consultant Services Buffalo Great Lakes
  • Technology Professional BlackBerry Email BlackBerry Software Support Outsourcing
  • Technology Professional Lync Server 2013 IM Lync Server 2013 and SharePoint Consultancy
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  • Telecommuting Job Microsoft MCTS Consulting Antioch CA Microsoft Consulting Career Concord CA, United States
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  • Top Quality Microsoft Server Recovery Consulting Services Microsoft Windows
  • Top Quality Professionals Infor SyteLine CloudSuite Customer Service Infor SyteLine CloudSuite Training Specialists
  • Top Ranked Microsoft Office Small Business IT Consulting Firm Consulting Companies Microsoft Office 2000
  • Top Rated PowerPivot for Excel Online Support SQL Server Analysis Services Consulting

  • Top Exchange Server 2000 Upgrade Information Technology Consulting
    Exchange 2000 Server Online Support

    Progent is among the most qualified network support companies for creating e-mail systems powered by Exchange 2000. Progent is skilled in helping small companies get the full benefits of Microsoft Exchange Server 2000 under common situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.

  • UNIX with Windows Support and Help UNIX with Windows Remote Troubleshooting
  • Ubiquiti switch Engineer Ubiquiti UniFi wireless LAN Consulting
  • Urgent Microsoft Skype for Business Instant Messaging Consulting 24/7 Consultants Skype for Business Persistent Chat
  • Virtual Office Job Microsoft Consultant Gold Coast Tweed Microsoft MCA Support Subcontractor Victoria
  • Virtual Server Administration Website Remote Technical Support Consulting Services MS Hyper-V Virtual Server
  • WatchGuard Firebox M270 Firewall Auditor WatchGuard Firebox M270 Firewall Testing

  • CISSP Certified Cybersecurity Analyst Specialists
    CISSP Certified Cybersecurity Professional

    Progent's CISSP-certified cybersecurity consultants can assist businesses of all sizes with any aspect of IT security. Progent can create efficient security solutions that guard a small office against advanced malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that accommodate local, online, and mobile users sharing network resources spread across multiple physical sites and various clouds.

  • Web Apps for Mac On-site Technical Support 24-7 Office Web Apps for Mac Online Support

  • Top Rated Check Point 900 Firewalls Security Team
    Check Point Software Blade Security Tech Services

    Progent's Check Point Software firewall consultants can help you plan, integrate, and administer firewall environments built around Check Point Software Next Generation firewalls and Check Point's subscription-based security services. Progent's consultants can also help you support legacy Check Point firewalls or migrate smoothly to Check Point's modern firewalls.

  • Web Development Group Custom Web Design
  • White Paper IT Outsourcing and Co-sourcing Advantages of IT Outsourcing White Paper
  • Windows 7 Evaluation Specialist Microsoft Windows 7 Specialist
  • Windows 7 Migration Service Provider Remote Troubleshooting Microsoft Windows 7 Migration
  • Windows Server 2012R2 Cloud Specialist Expert Microsoft Certified Windows Server 2012 R2 IT Consultant
  • Work from Home Employees Buffalo Consultants - Integration Consultants Buffalo Great Lakes Remote Workforce Buffalo Consulting Services - Infrastructure Assistance Buffalo, USA
  • Work from Home Employees Consulting Experts nearby Buffalo - Backup/Recovery Technology Consulting Buffalo Great Lakes Immediate Work from Home Employees Guidance near me in Buffalo - Backup/Restore Technology Consulting Services Buffalo, NY, U.S.A.




  • Les Kent has a 35-year history of successful network integration, business administration, marketing, and operations. He has shown a talent for developing elegant IT solutions during his time as as a system architect, software developer, project manager, deployment expert, and troubleshooter for small companies, new ventures, and global enterprises.


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