For small companies located in Buffalo or anywhere in the state of New York, Progent provides help for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues rapidly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions somehow turn into big bills. Progent's penchant for dealing with problems efficiently results in your company conserving money.
Progent's Online Support Tools
Over the years, Progent has refined a collection of customized tools and proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for small business computer systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to link to your system without compromising system security.
Progent's proprietary service reporting application maintains comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to every Progent client by any consultant. This history of anomalies and resolutions is organized as a readily accessible support knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Buffalo or anywhere in New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote network support engineers have advanced credentials in an extensive array of disciplines. This broad range of capability allows Progent's engineers to tackle almost any problem likely to occur in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To support companies with mixed-OS networks, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to small businesses in Buffalo and throughout the state of New York include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency online help for analyzing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and indicates a person's network technology skills at the master level. CCIEs can handle the most intractable issues occurring in network planning, installation, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to fix even the most intractable problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so your company can get timely assistance for complex network issues that are crippling business productivity but are not within the experience of your local computer support group or consultant. Progent's CCIE support experts can tie into your environment using advanced on-line support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support experts offer computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your company to recuperate rapidly following a serious breach. Security solutions available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Buffalo Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for small organizations who don't have the resources to support an internal Call Center but who need quick access to a dependable Help Desk with professional phone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can act as an escalation alternative to handle the toughest network issues, or be ready in overflow circumstances when your regular support engineers are swamped.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current organization, selecting or enhancing Help Desk software products to handle the special requirements of your company, or adding occasional phone support personnel to supplement your existing Help Desk Call Center resources during demanding events such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of seasoned information technology professionals offers your computer users in Buffalo or anywhere in the state of New York instant assistance from an effective network service group with years of experience providing telephone-based support and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's policy is to resolve and not merely record technical problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote professional engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can nurture the artistic elements of Apple Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or setting up an audio/video production facility.
Online Network Monitoring Support
Progent offers companies in Buffalo, or anywhere in the state of New York, remote network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your network maintenance is proactive and automated. By uncovering possible issues before they expand into downtime, remote monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.