Fast Remote Help for Buffalo New York UNIX or Linux NetworksFor small and midsize businesses located in Buffalo New York, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers offer exceptional leverage because they have the practical background and the sophisticated tools to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less money.

Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the maximum level of efficiency for online help and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your company's computer system without violating system security.

Progent's proprietary customer support database system maintains thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the history of support delivered to every Progent client by any engineer. This database of anomalies and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can determine the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Buffalo New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's engineers to handle almost any emergency likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To support customers with multi-platform environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote technical services available from Progent to clients in Buffalo include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide range of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Buffalo New YorkThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to deal with the most intractable issues encountered in network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their broad expertise permits them to find solutions for the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make CCIEs accessible to help small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can get immediate support for complex network problems that are impacting worker productivity but are not within the scope of your local network maintenance resources. Progent's Cisco CCIE support experts can tie into your computer system by means of sophisticated on-line support technology to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized MS Windows Experts
    Windows Expertise for Buffalo New YorkProgent's Microsoft-premier online service engineers offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration expertise, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide range of online PC desktop support services including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Premier System Security Specialists for Buffalo New YorkProgent's accredited CISSP and ISSAP security consultants offer a range of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist you to recuperate quickly following a serious breach. Security solutions available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center services are designed for smaller businesses who lack the resources to support an internal Help Desk but who want quick access to an efficient Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software to meet the special requirements of your company, or adding occasional phone support personnel to work with your internal Help Desk Call Center group during unusually busy situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran information technology consultants gives your clients in Buffalo New York immediate communication with a dependable network service resource with extensive background delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a key driver of company productivity, and Progent's target is to fix and not simply report IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. For more information about Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the imaginative components of Macintosh systems by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Buffalo New York online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive and automated. By uncovering looming problems before they expand into network outages, automated monitoring can minimize inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of platforms.

How Your Buffalo New York Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    If your organization does not require emergency remote support but you think you will need assistance with your information system in the near future, you can save time and expenses and ensure that the appropriate IT skill will be available when you require it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or email information@progent.com.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

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    Progent's Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the rapid creation of advanced business applications that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.

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    Progent's Technical Response Center (TRC) offers national extended hours remote support for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone help and remote direct network access to isolate and resolve technical problems rapidly and economically. The scope of technical expertise available from Progent's team of nationwide support engineers makes it possible to escalate even the toughest network issues to qualified specialists as needed. For urgent problems, the TRC tries to respond to your call for support within one hour.

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    Progent's Support for IT Service Providers lets you take advantage of Progent's information technology engineers under your own service brand as a transparent arm of your network consulting team.

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    Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent maintains a group of network consultants based in the vicinity of Tampa, and Progent also offers online support from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior disaster recovery/business continuity preparedness consultants. Progent can also assist your business to plan and implement a move to the Flexential facility with services such as designing system architecture, recommending hardware, system configuration and testing, debugging, setting up remote management, and educating your network staff.

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    Server growth puts pressure on network budgets and management resources. Server reduction via a virtual infrastructure promises lower TCO of servers and faster return on investment, more leveraged utilization of physical computers, streamlined operations, increased system availability, and easier manageability. Typical usage scenarios for virtual machines include resource consolidation, economical hosts for mission-critical legacy applications running on obsolete operating systems, and affordable isolation of program development or evaluation systems from on-line systems.

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    Progent's Mac consultants can promote the creative facets of Macintosh computing by offering help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video production facility.

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    Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware expense. Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and limitations of different cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you avoid the typical errors small organizations make when migrating to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    ProSight LAN Watch is Progent's server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact your business.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Exchange Server 2003 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-location migrations, Progent offers the experience to finish your project quickly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include expertise with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.

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    Progent can help your company to create, implement and debug a backup solution based on MSP360 technology. MSP360 enables file or image-based backup/restore for VMs and physical machines, works with all popular public clouds, and permits businesses to build a data protection solution with a low Recovery Time Objective (RTO) and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to prevent data loss caused by human miscues, computer errors, ill-intentioned users, and malware attacks such as ransomware. For more information, visit ProSight Data Protection Services 360 Backup services.

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