For small and midsize businesses in Buffalo New York, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you pay just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently translates into your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for remote help and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.
Progent's proprietary service reporting application stores detailed documentation of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of assistance provided to each Progent customer by any Progent consultant. This database of trouble tickets and solutions is stored as an easily searchable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Buffalo New York or to learn more about Progent's online support programs, call Progent at
Online Network Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to resolve almost any problem that may crop up in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support provided by Progent to companies in Buffalo include:
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent also offers a full range of online PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software to meet the special requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk group during demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants provides your clients in Buffalo New York rapid assistance from a reliable support resource with extensive experience providing telephone-based support and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company performance, and Progent's aim is to fix and not just document technical problems.
Progent's Mac professionals can support the imaginative facets of Macintosh systems by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Buffalo New York remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a mix of operating systems.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |