For small and midsize companies located in Buffalo New York, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. Efficient support lowers direct expenses because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to many online support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes manage to end up as major invoices. Progent's skill at handling problems efficiently translates into your business conserving cash.
Progent's Online Support Technologies
Over the years, Progent has developed an array of customized tools and proven methodologies which promote the highest level of efficiency for remote technical support and repair for small company computer systems. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to communicate with your environment remotely without compromising system security.
Progent's advanced service reporting system maintains detailed documentation of all service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help provided to every Progent customer by every Progent engineer. This archive of trouble tickets and fixes is structured as an easily accessible support database that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Buffalo New York or to learn more about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals offer credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle almost any problem likely to crop up in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to companies in Buffalo include:
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Progent also can deliver a full range of online desktop support services including Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk Call Center software to meet the particular needs of your business, or adding temporary phone support staff to supplement your existing Help Desk group to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned network experts offers your customers in Buffalo New York rapid communication with a dependable support resource with extensive experience delivering telephone-based help and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's policy is to solve instead of simply document IT problems.
Progent's Apple Mac consultants can nurture the artistic facets of Apple Mac computing by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Buffalo New York online network monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential issues before they expand into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a variety of platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |