For small businesses in Buffalo New York, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast repairs manage to end up as major bills. Progent's skill at dealing with problems quickly translates into your company spending less money.
Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested processes that promote the highest level of efficiency for remote technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without violating network security.
Progent's sophisticated technical support database application includes comprehensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance provided to each client by every Progent engineer. This history of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Buffalo New York or to learn additional information about Progent's online support programs, contact Progent at
Remote Technical Support Services Offered Progent
Progent's online support experts have credentials in an extensive set of products and technologies. This broad range of capability permits Progent's engineers to manage virtually any problem that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services provided by Progent to customers in Buffalo include:
Progent's UNIX and Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Progent in addition can deliver a broad range of remote desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your current one, identifying or enhancing Call Center software products to meet the unique needs of your corporation, or adding occasional online staff to reinforce your in-house Call Center team during high-demand scenarios such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of seasoned information technology professionals provides your clients in Buffalo New York immediate communication with a dependable technical support group with substantial experience offering phone support and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's policy is to resolve and not just report technical problems.
Progent's Mac consultants can promote the artistic aspect of Apple Mac environments by delivering remote help services and training in imaging, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Buffalo New York remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By uncovering potential issues before they expand into crashes, proactive monitoring can head off inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple OS platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
|Albany||90 State Street, Suite 700
Albany, NY 12207
|(518) 641-1177||Albany Network Support Services|
|Buffalo||534 Delaware Ave
Buffalo, NY 14202
|(716) 442-2400||Buffalo Network Support Services|
|Rochester||Mill Street Executive Center
Rochester, NY 14614
|(585) 471-2777||Rochester Network Support Services|