For small businesses located in Buffalo New York, Progent offers support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate expenses since solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent situations where quick repairs somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly results in your company spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to interface to your computer system without compromising corporate security.
Progent's proprietary technical support reporting application keeps comprehensive histories of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every customer by every consultant. This database of issues and solutions is stored as a quickly searchable internal knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Buffalo New York or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based technical support experts offer credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's consultants to resolve almost any problem likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-OS environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to clients in Buffalo include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few support firms make CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can receive urgent support for serious network problems that are impacting business productivity but are not within the comfort zone of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert online support professionals can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Buffalo New York Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the budget to create an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center software to meet the unique needs of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center group to deal with high-demand events like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in Buffalo New York fast assistance from an effective support resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a major contributor to company success, and Progent's aim is to fix rather than just record technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides online advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Excel. To learn more on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the imaginative components of Mac systems by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Buffalo New York online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By anticipating emerging problems before they cause full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a combination of platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York