For small companies in Buffalo New York, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast solutions somehow turn into major invoices. Progent's skill at disposing of technical issues quickly results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized tools and field-tested methodologies which promote the highest degree of efficiency for remote help and repair for small business information networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your company's computer system without violating network security.
Progent's powerful technical support reporting application maintains thorough documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the specifics of support rendered to every Progent customer by every Progent consultant. This history of issues and solutions is organized as a readily retrievable support knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's online service experts can determine optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Buffalo New York or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's engineers to address almost any emergency that may occur in a small company information system. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-operating system environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to small businesses in Buffalo include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most difficult challenges associated with network planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent value since their deep experience permits them to find solutions for the most intractable problems quickly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make CCIEs accessible to assist small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can get immediate help for complex network infrastructure issues that are impacting business efficiency but are beyond the scope of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your environment via advanced on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support engineers can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to recover quickly following a damaging penetration. Security support services available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Buffalo New York Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for small businesses who don't have the budget to create an in-house Help Desk but who need quick response from a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or improving your current organization, identifying or customizing Call Center software products to meet the special requirements of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center resources during unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network consultants provides your customers in Buffalo New York rapid contact with an efficient support group with substantial background providing telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business performance, and Progent's policy is to solve instead of merely document IT issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the creative elements of Macintosh environments by providing phone-based help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Buffalo New York online network monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to suit your environment so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they grow into downtime, proactive monitoring can head off stressful and expensive network failures. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a variety of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York