For small and midsize businesses located in Buffalo or anywhere in the state of New York, Progent offers support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. In contrast to typical remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where quick repairs manage to end up as major bills. Progent's skill at dealing with problems quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which permit the highest level of efficiency for online consulting and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to link to your network without compromising system security.
Progent's sophisticated customer support database application maintains extensive records describing all service that Progent's clients have received. Progent's team engineers have the benefit of the records of services delivered to each customer by any consultant. This history of problems and resolutions is stored as an easily exploitable proprietary database that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Buffalo or anywhere in New York or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical service engineers possess certified skills in a comprehensive set of disciplines. This breadth of IT skills permits Progent's engineers to manage virtually any emergency likely to crop up in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Buffalo and throughout the state of New York include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide spectrum of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from older applications to current Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult challenges associated with network design, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program updates. CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to solve the most complex problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast telephone access to a CCIE so you can get urgent support for severe network infrastructure issues that are crippling worker efficiency but are beyond the experience of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using the latest on-line troubleshooting tools to provide quick, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISM and CISSP security engineers can provide a variety of security services to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Buffalo Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for small businesses who don't have the resources to support an internal Call Center but who require quick communication with an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the toughest computer system problems, or be available in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your established organization, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your company, or adding occasional phone support personnel to supplement your in-house Help Desk team during demanding events like software transitions, mass updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants offers your customers in Buffalo or anywhere in the state of New York fast communication with an efficient technical support resource with substantial background offering phone consulting and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a key contributor to business success, and Progent's goal is to resolve and not just track network problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply remote professional engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Excel. To find out additional information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative aspect of Macintosh systems by providing phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Buffalo, or anywhere in the state of New York, remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By exposing potential trouble spots before they expand into crashes, system monitoring can ward off stressful and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple operating systems.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.