Fast and Affordable Remote Troubleshooting for Buffalo Computer Systems
For companies located in Buffalo or anywhere in the state of New York, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing model for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and proven processes that allow the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system without compromising network security.
Progent's powerful customer support reporting application stores extensive histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each client by any engineer. This database of trouble tickets and repairs is structured as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.
Online services available from Progent to customers in Buffalo and throughout the state of New York include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can provide computer system troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help you business to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates an individual's technical skills at the expert level. CCIEs know how to deal with even the most complex challenges associated with network design, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to find solutions for problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system using the latest on-line support tools to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of infrastructure appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover quickly after a damaging breach. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Buffalo Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology experts provides your workers in Buffalo or anywhere in the state of New York quick contact with an effective technical support resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's aim is to solve instead of just document network problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By uncovering potential issues before they result in crashes, automated monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Buffalo or throughout the state of New York, Progent's online computer support engineers are ready to deliver professional and affordable IT help the instant your organization requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Buffalo company deals with a regular freelance consultant or maintains an in-house organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden network emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Companies in Buffalo
Progent's online IT consulting services allow your Buffalo business to realize the benefits of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
For most companies in Buffalo or anywhere in New York, nearby network service providers, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems may spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these cases, Progent's online support experts give you an easy, quick, and affordable way to augment your regular resources and to pass on useful knowledge to increase your capability to handle downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller organizations often rely on individual freelance consultants. While independent consultants have smaller internal costs than larger service organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your business to wait for help during an emergency. As your company expands, network unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system remains available.
- Build a Scalable Foundation for Smooth Growth
Organizations typically begin with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such poorly built systems need proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving productivity. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.