Immediate Online Troubleshooting for Buffalo Information Networks
For organizations in Buffalo or anywhere in the state of New York, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value because they have the real-world background and have access to the advanced technology needed to solve the majority of information system issues rapidly. This reduces direct expenses because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick repairs manage to end up as big bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes that permit the highest degree of effectiveness for remote consulting and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to access your company's network without violating corporate security.
Progent's proven service database application includes extensive records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to every Progent customer by any engineer. This history of issues and fixes is stored as an easily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions quickly.
Online services provided by Progent to companies in Buffalo and anywhere in the state of New York include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop support services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can handle the most challenging issues surrounding network design, integration, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs offer excellent value because their deep expertise enables them to find solutions for problems quickly. In many cases, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using sophisticated on-line support tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide help for the complete line of Cisco's market leading selection of connectivity devices by delivering services that include:
CISSP and ISSAP Qualified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide expert remote consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that include Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Buffalo Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the resources to support an in-house Call Center but who need fast communication with an efficient Help Desk with professional phone support plus the expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle the most difficult network problems, or be available in hectic situations when your other resources are swamped.
Progent's Call Center staff of seasoned information technology experts offers your customers in Buffalo or anywhere in the state of New York rapid access to an efficient network service resource with extensive experience providing phone help and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a solid contributor to company efficiency, and Progent's policy is to resolve instead of simply record network issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting expertise and training in specific business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they cause full-scale emergencies, system monitoring can ward off disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a variety of platforms.
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Buffalo or anywhere in the state of New York, Progent's phone-based computer support specialists can deliver professional and cost-effective system help the instant your business has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Buffalo company has a local freelance support technician or maintains an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with sudden system crises or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Buffalo
Progent's remote technical help services allow your Buffalo organization to experience the advantages of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless remote expansion of your local support resources
For most organizations in Buffalo or anywhere in New York, nearby computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of technical issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's online support specialists provide an easy, fast, and budget-friendly way to supplement your local help and to transfer useful information to increase your capability to handle future problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller organizations often depend on individual freelance service providers. Although independent service people carry less internal costs than big support organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your business expands, network unavailability and problems with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly designed environments need careful analysis, smart strategic planning, and wide technical expertise to evolve to a system architecture able to deliver the solid foundation to handle current business demands and simplify future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology options available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every staff member to every client. The practice of detailing and organizing support records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.