Fast and Affordable Remote Support for Buffalo IT Networks
Urgent Remote Support for Buffalo NetworksFor organizations in Buffalo or anywhere in New York, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the practical background and have access to the sophisticated technology necessary to resolve most network problems rapidly. This reduces direct costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you receive. In contrast to typical online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where fast fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your company's computer system without breaching network security.

Progent's sophisticated service database application includes detailed documentation for the support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance rendered to each Progent client by every Progent consultant. This archive of issues and solutions is structured as a quickly accessible internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to come up with optimal resolutions promptly.

Remote technical services provided by Progent to clients in Buffalo and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who lack the resources to build and maintain an in-house Call Center but who need quick response from an efficient Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can assist you in building an efficient new Call Center or enhancing your existing one, identifying or enhancing Call Center application software to handle the particular demands of your company, or providing temporary online personnel to reinforce your in-house Help Desk resources to handle demanding situations such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your clients in Buffalo or anywhere in the state of New York rapid communication with a large technical support group with years of experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a solid contributor to business performance, and Progent's intent is to resolve and not merely record IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they expand into full-scale emergencies, remote monitoring can ward off stressful and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a mix of operating systems.
How Your Buffalo Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Buffalo or anywhere in the state of New York, Progent's phone-based network support specialists can deliver expert and cost-effective system help the moment your company needs it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Buffalo office has a regular freelance consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progent’s Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Buffalo
Progent's online technical help services enable your Buffalo company to have the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Buffalo or anywhere in New York, local computer service resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of network issues. On the other hand, major troubles might occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local service technicians. In these cases, Progent's online support experts provide a convenient, fast, and budget-friendly solution to augment your regular resources and to pass on valuable knowledge to increase your capability to deal with future issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller businesses often depend on individual freelance service providers. While independent service people have less overhead than big support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service expertise to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often begin with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly built environments require careful analysis, smart long-term planning, and extensive IT knowledge to evolve to a system infrastructure able to provide the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices need guidance and technical training to negotiate an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. They hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of network support, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a support engineer with proven approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.