Fast Remote Troubleshooting for Buffalo New York Information Networks
Urgent Remote Technical Support for Buffalo SystemsFor businesses located in Buffalo New York, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where quick fixes somehow turn into large bills. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes which promote the highest level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent's remote service group can connect to your computer system remotely without compromising corporate security.

Progent's advanced customer support reporting system maintains thorough histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the history of assistance provided to each Progent client by every engineer. This history of problems and solutions is structured as an easily searchable proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions promptly.

Online technical services offered by Progent to companies in Buffalo New York include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT personnel and your Progent technical consultant so emerging problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast restoration of important files, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are requested to confirm your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate support staff. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are taken care of by your corporate network support resources, by Progent, or a mix of the two. You have unrestricted flexibility to expand or shrink your part of technical support work as required. Progent provides startup installation and onboarding of the professional services automation software plus documentation, validation and education. For more information about ProSight Shared Help Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your business, or adding temporary phone support staff to reinforce your existing Call Center team to handle unusually busy situations like software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of experienced information technology consultants provides your customers in Buffalo New York fast communication with an efficient network service resource with extensive background offering phone support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a major enabler of business productivity, and Progent's intent is to solve rather than just document technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Buffalo New York online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they evolve into crashes, system monitoring can head off disruptive and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a combination of platforms.
How Your Buffalo Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Buffalo New York, Progent's phone-based network support specialists can deliver professional and economical IT support the instant your business needs it. More than 20 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Buffalo company works with a regular independent support technician or maintains a full time organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to deal with unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in Buffalo New York
Progent's remote technical help services enable your Buffalo organization to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most offices in Buffalo New York, nearby computer support resources, whether represented by independent consultants or a full-time IT staff, can take care of the majority of technical issues. However, IT crises can spring up when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these situations, Progent's online support experts offer an easy, quick, and economical solution to augment your regular help and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent consultants have smaller internal costs than big service organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays available.

  • Create a Scalable Basis for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to navigate through an ever more complex maze of product options capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is motivated to resell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT expertise, refined support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    Activesync Consultants

    Progent's professionals provide experience in multiple technologies related to mobile networking including network architecture, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified experts can save your business work and expense by using their wireless experience to help you select and integrate wireless connectivity technologies that fit the needs of your business. Progent can also tune your IT architecture so that mobile data devices work better.

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    Progent's fault tolerant network experts offer non-stop computing consulting, disaster recovery planning, system load balancing, high-availability interoffice connectivity, 24x7 Internet interface design, 24x7 data center consulting, and other high-availability operations support to help your organization integrate a 24x7 network for mission-critical applications. Progent possesses the knowledge and experience to develop economical, 24x7 systems by utilizing the evolving library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can help you design a high-availability mutli-site network with a fully redundant Internet interface and efficient system load balancing.

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