Immediate Remote Troubleshooting for Buffalo New York Networks
Urgent Online Help for Buffalo SystemsFor organizations in Buffalo New York, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most information system problems quickly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where fast repairs manage to turn into big bills. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your network without breaching network security.

Progent's powerful service database system stores detailed histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the records of support provided to every Progent customer by any consultant. This archive of issues and responses is structured as a conveniently retrievable internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online consulting experts are able to find the most efficient resolutions promptly.

Online support available from Progent to customers in Buffalo New York include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable transparent backup and rapid recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Buffalo New York rapid communication with an effective network service group with substantial background providing phone help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a key driver of company success, and Progent's aim is to fix and not merely record IT issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth engineering expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more about Progent's expertise, programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Buffalo New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your environment so your IT support is proactive and automated. By detecting potential problems before they result in crashes, proactive monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that support a combination of platforms.
How Your Buffalo Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Buffalo New York, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help whenever your business has to have it. More than 20 years of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Buffalo company has a local freelance support technician or employs a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden system crises or particularly challenging integration projects.

Features of Progent's Online Network Services for Buffalo New York
Progent's online support, remote repair, network security expertise, and system management services give companies in Buffalo New York the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who won't release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to help you to plan, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology.

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    Progent's Meraki Wi-Fi access point experts offer online and onsite support to assist businesses of any size to design, deploy, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their mobility or computing device.

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    Progent's Cisco-Certified network management engineers can help you to use Cisco's network management utilities along with a variety of specialized third-party products to build a complete network management solution to keep your network operating reliably, conserve limited resources, protect your data, revive quickly from hardware breakdown or malicious attacks, and enable you to add or reassign valuable resources sensibly and economically as your company grows.

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    Progent can help you plan and execute a smooth move to Dynamics GP/Great Plains so that you preserve your data, improve your security, modernize your analytics, take full advantage of Microsoft Office integration, and minimize productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that integrate transparently with Dynamics GP.

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    Progent's Microsoft certified consultants can assist you to pilot Microsoft Windows 7 to confirm application compatibility and to determine its performance and reliability running with your applications. Progent's consultants can also help you to evaluate the potential business advantages of adopting Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can assist your IT organization to design and implement a smooth migration to Windows 7 from a your current release of Windows.

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    Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and strengthening data security by detecting threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest Wi-Fi controller solutions.

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    Progent's Apple Mac consultants can promote the creative facets of Macintosh computing by providing consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.

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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery between sites that are as far as 185 miles (300km) apart. Progent's team of veteran IT consultants can help your business to design, configure, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering guidance with procedures like assigning disk pools, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your disaster recovery system to verify compliance with information assurance standards and regulatory mandates.

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