Fast Online Support for Buffalo New York Computer Systems
Urgent Phone Support for Buffalo NetworksFor companies in Buffalo New York, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent value because they have the real-world background and are equipped with the sophisticated technology required to solve the majority of information system issues quickly. This reduces immediate expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick fixes somehow end up as major tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes that permit the maximum level of efficiency for online engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your company's environment without breaching corporate security.

Progent's powerful customer support database application includes extensive documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the details of services rendered to every customer by every Progent consultant. This database of issues and repairs is structured as an easily exploitable internal knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine the best solutions quickly.

Online support offered by Progent to companies in Buffalo New York include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you�re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants provides your workers in Buffalo New York fast communication with a reliable network service group with years of background delivering phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company success, and Progent's target is to solve and not just record IT problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into downtime, remote monitoring can avoid inconvenient and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of platforms.
How Your Buffalo Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Buffalo New York, Progent's phone-based network support engineers can provide effective and affordable IT support the instant your company needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Buffalo office deals with a local freelance consultant or maintains a full time organization that know how to handle common network problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Services for Buffalo New York
Progent's phone support, remote troubleshooting, system security consulting, and network management services give offices in Buffalo New York the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk services and system administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network disruption, simplifies ongoing service demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent offers the background to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business goals.

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    Progent's Microsoft-certified Windows Server 2003 engineers can provide computer support and expert consulting services for the complete line of Microsoft .NET Servers, Windows Server 2003, and Windows 2000 Server. Progent's Windows Server 2003 upgrade, integration, administration, and maintenance services include system planning, installation, project management, on-site and off-site network support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to each client. The discipline of documenting and organizing support records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

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    Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and fixing SCOM environments and can provide companies of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to fix serious issues uncovered by SCOM 2012.

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    Progent has created special security service bundles designed to deliver larger institutions an impartial and thorough security audit from a team of certified security engineers. All Progent's network security assessment packages feature a suite of procedures including automated scans from within and from beyond your company security perimeter, expert interpretation of scan results by certified security consultants, creation of a report documenting the findings, plus a live concise executive outbrief and an extensive live outbrief for in-house network administrators.

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    Progent offers affordable online and on-premises support to help organizations to migrate any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

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    Progent's certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.

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    Progent's application experts offer in-depth support, custom development, deployment assistance, and online training for leading business applications covering key areas including ERP and MRP, general accounting, management reporting, web application development, and the Microsoft Office family of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting services online, Progent can help clients throughout the United States to avoid the time and fees related to travel and on-premises visits without compromising the high quality of technical support.

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