Fast and Affordable Remote Troubleshooting for Buffalo Computer Systems
Urgent Remote Consulting for Buffalo NetworksFor companies located in Buffalo or anywhere in the state of New York, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and proven processes that allow the highest degree of effectiveness for online technical support and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system without compromising network security.

Progent's powerful customer support reporting application stores extensive histories describing all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each client by any engineer. This database of trouble tickets and repairs is structured as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and permit priority response from vendors' internal engineering staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.

Online services available from Progent to customers in Buffalo and throughout the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology experts provides your workers in Buffalo or anywhere in the state of New York quick contact with an effective technical support resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's aim is to solve instead of just document network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By uncovering potential issues before they result in crashes, automated monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a variety of OS platforms.
How Your Buffalo Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Buffalo or throughout the state of New York, Progent's online computer support engineers are ready to deliver professional and affordable IT help the instant your organization requires it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Buffalo company deals with a regular freelance consultant or maintains an in-house organization that can deal with day-to-day network issues, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Companies in Buffalo
Progent's online IT consulting services allow your Buffalo business to realize the benefits of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Buffalo or anywhere in New York, nearby network service providers, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. On the other hand, serious problems may spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service people. In these cases, Progent's online support experts give you an easy, quick, and affordable way to augment your regular resources and to pass on useful knowledge to increase your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller organizations often rely on individual freelance consultants. While independent consultants have smaller internal costs than larger service organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your business to wait for help during an emergency. As your company expands, network unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically begin with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such poorly built systems need proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving productivity. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.