Immediate Online Technical Support for Buffalo New York Computer Networks
For businesses in Buffalo New York, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs because solutions require minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. In contrast to many online support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven processes that permit the highest degree of efficiency for remote technical support and repair for information networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your computer system without breaching network security.
Progent's advanced customer support reporting system includes detailed histories of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to every client by every engineer. This history of trouble tickets and resolutions is structured as a conveniently searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.
Online services provided by Progent to clients in Buffalo New York include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of technology support services including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges surrounding network design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness because their broad experience permits them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote support tools in order to provide efficient, safe, and affordable analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading family of connectivity products by offering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recover rapidly after a serious penetration. Security services offered by Progent include: thorough data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a broad range of information technologies including network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid restoration of important files/folders, apps, images, plus VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A broad selection of devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth management reporting tools created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Buffalo Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk application software to handle the unique demands of your corporation, or adding temporary online personnel to reinforce your in-house Call Center resources to handle high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology consultants offers your computer users in Buffalo New York rapid contact with a dependable network service group with substantial experience providing phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a crucial driver of company productivity, and Progent's goal is to resolve instead of simply record network issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides online and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your business so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into crashes, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Buffalo New York, Progent's online computer support specialists can provide professional and affordable IT help whenever your organization needs it. More than 20 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Buffalo organization works with a regular independent support technician or maintains an in-house IT staff that know how to deal with typical network issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to address sudden system emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Buffalo New York
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Buffalo New York unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and system management, Progent's experts can provide your company world class network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Buffalo New York and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone support and imposes no ongoing retainer for services provided during regular business hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Software Development
Apple Mac Integration
Amazon MWS Software Integration
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that address the specific needs of your company.
- Advanced Online Connectivity Tools
Protected remote access allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal service call. Cutting-edge remote access tools and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Service for High Network Availability
For companies with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoft's leading server products with services that include Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every client. The practice of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.