Immediate Online Help for Buffalo New York Information Networks
For businesses in Buffalo New York, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support experts provide exceptional leverage because they possess the practical background and have access to the sophisticated technology needed to solve most information system issues rapidly. This lowers immediate costs since service calls use up fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs somehow turn into big bills. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the highest level of efficiency for online help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to access your company's network without breaching system security.
Progent's powerful service database system includes detailed documentation of the service that Progent's customers have been provided. Progent's team service personnel have access to the records of assistance provided to each client by any consultant. This history of problems and fixes is structured as an easily searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' internal support staff so Progent's remote consulting specialists can determine optimal resolutions quickly.
Remote technical support services available from Progent to customers in Buffalo New York include:
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Authorized Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support services including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade consulting and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
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Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most stubborn challenges surrounding network infrastructure design, installation, management, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their broad expertise allows them to solve problems quickly. In common instances, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of the latest remote support technology in order to provide quick, safe, and affordable diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity devices. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points engineering support, Cisco wireless controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to carry out the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine infected devices and protect undamaged assets from being penetrated. If your Buffalo system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Services
Progent's ransomware recovery consultants can assist your Buffalo company to restore an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security experts bring the broad selection of knowledge necessary to rebuild all vital components of a compromised network quickly and with little loss of data. To learn more, visit Progent's ransomware removal and operational restoration services.
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CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up rapidly after a serious penetration. Security services available from Progent include: thorough information security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
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Cloud Integration
Progent can provide expert remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Microsoft 365 integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and fast restoration of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering services include:
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Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software products to handle the special needs of your business, or providing temporary online personnel to supplement your in-house Help Desk team to handle demanding events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned information technology experts provides your workers in Buffalo New York rapid assistance from a dependable network service group with substantial experience delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a significant driver of company efficiency, and Progent's target is to fix instead of simply report IT issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team offers remote and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Buffalo New York online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By spotting possible issues before they expand into downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a mix of platforms.
How Your Buffalo Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Buffalo New York, Progent's online computer support engineers can provide professional and economical system help the instant your organization needs it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Buffalo business deals with a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected system crises or especially challenging integration problems.
Details of Progent's Online Computer Support for Buffalo New York
Progent's online support, Internet-based repair, network security consulting, and system administration services offer businesses in Buffalo New York unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center support and network management, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Buffalo New York and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone support and requires no periodic retainer for support services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support in specific application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Application Design
Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that fit the unique requirements of your business.
- Advanced Remote Access Tools
Secure online access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal service call. Effective online access tools and experienced engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of IT support, performing a wide range of technical tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.