Immediate Online Help for Buffalo Information Networks
Urgent Online Consulting for Buffalo SystemsFor companies in Buffalo or anywhere in New York, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which allow the highest level of efficiency for online consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's network without breaching corporate security.

Progent's proven customer support reporting system maintains extensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of services rendered to every Progent customer by any Progent engineer. This archive of issues and solutions is structured as a conveniently exploitable internal database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.

Online support offered by Progent to companies in Buffalo and anywhere in the state of New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to create an internal Call Center but who need quick communication with an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your company, or adding occasional online staff to supplement your internal Call Center team to handle high-demand events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts offers your customers in Buffalo or anywhere in the state of New York rapid access to a dependable network service group with extensive experience delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's intent is to fix instead of simply record technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote professional engineering support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting emerging problems before they evolve into downtime, system monitoring can ward off stressful and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of operating systems.
How Your Buffalo Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Buffalo or anywhere in the state of New York, Progent's online computer support specialists are ready to provide professional and economical IT help the instant your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Buffalo business deals with a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Buffalo
Progent's remote support services allow your Buffalo business to experience the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Buffalo and throughout New York, local network support resources, whether made up of independent consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support professionals give you an easy, quick, and economical way to augment your regular resources and to transfer valuable knowledge to improve your ability to deal with future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to each client. The practice of documenting and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.













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