Immediate Online Help for Buffalo Information Networks
For companies in Buffalo or anywhere in New York, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow end up as large invoices. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which allow the highest level of efficiency for online consulting and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to connect to your company's network without breaching corporate security.
Progent's proven customer support reporting system maintains extensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of services rendered to every Progent customer by any Progent engineer. This archive of issues and solutions is structured as a conveniently exploitable internal database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine the best resolutions in the least time.
Online support offered by Progent to companies in Buffalo and anywhere in the state of New York include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and validates a person's networking skills at the master level. CCIEs know how to handle even the most challenging problems surrounding network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs provide exceptional value because their broad expertise enables them to find solutions for problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using advanced on-line support tools to provide quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points deployment support, Cisco wireless controllers integration consulting, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad range of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Buffalo Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to create an internal Call Center but who need quick communication with an effective Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your company, or adding occasional online staff to supplement your internal Call Center team to handle high-demand events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology experts offers your customers in Buffalo or anywhere in the state of New York rapid access to a dependable network service group with extensive experience delivering phone support and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid contributor to business efficiency, and Progent's intent is to fix instead of simply record technical issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team provides remote professional engineering support and education in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Buffalo, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By detecting emerging problems before they evolve into downtime, system monitoring can ward off stressful and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Buffalo or anywhere in the state of New York, Progent's online computer support specialists are ready to provide professional and economical IT help the instant your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Buffalo business deals with a local independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Buffalo
Progent's remote support services allow your Buffalo business to experience the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
For most businesses in Buffalo and throughout New York, local network support resources, whether made up of independent consultants or an internal IT staff, can solve the majority of network problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support professionals give you an easy, quick, and economical way to augment your regular resources and to transfer valuable knowledge to improve your ability to deal with future issues in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller offices often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to wait for help during an IT crisis. As your company grows, system downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your IT system is always available.
- Build a Scalable Foundation for Seamless Growth
Companies typically begin with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly built systems need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing productivity. These companies do not need a network engineer who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the best interests of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to each client. The practice of documenting and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.