Immediate Remote Support for Buffalo New York Computer Networks
Fast Phone Technical Support for Buffalo NetworksFor companies in Buffalo New York, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online support experts provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to access your network remotely without violating system security.

Progent's advanced customer support reporting system maintains thorough documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the details of assistance provided to every customer by any Progent engineer. This database of trouble tickets and fixes is organized as an easily accessible proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and allow priority access to manufacturers' in-house support staff so Progent's online service experts are able to determine optimal solutions quickly.

Remote services available from Progent to clients in Buffalo New York include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight series of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of important files/folders, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Buffalo New York immediate access to an effective technical support resource with years of experience offering telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's policy is to fix and not just record technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, customization, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Buffalo New York online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive and automated. By uncovering potential trouble spots before they result in downtime, remote monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of platforms.
How Your Buffalo Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Buffalo New York, Progent's online computer support specialists can provide professional and economical IT support the instant your company needs it. Over two decades of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Buffalo company has a regular independent consultant or employs a full time IT staff that can handle ordinary network issues, Progent's Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to address unexpected network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Buffalo New York
Progent's remote support services enable your Buffalo business to experience the benefits of timely, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    With most businesses in Buffalo New York, local computer service resources, whether consisting of outside consultants or a full-time IT staff, can handle typical network issues. However, IT crises can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online support specialists offer a convenient, fast, and budget-friendly solution to supplement your local help and to convey useful knowledge to increase your capability to deal with future problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations often rely on independent freelance consultants. Although freelance service people carry smaller internal costs than larger service companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your business expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. These poorly designed systems require careful analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture able to offer the stable foundation to meet vital business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the front lines of network service, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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    Remote continuous monitoring, proactive alerts, and actionable analytical reporting are vital to maintaining the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a level of protection that was previously reserved for enterprises. Progent can provide several RMM solutions available as low-cost service packages designed to help you to detect and fix a an array of network issues before they can disrupt your business.

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    E-Mail Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service specialist. If your company is too small to purchase for a standard Postini license, you can still get the use of Postini's Perimeter Manager technology through Progent's E-Mail Guard antispam and anti-virus aggregation program. Progent's expert e-mail protection professionals can help you create an email safety plan that incorporates antispam and virus protection products and processes.

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    When conducting IT projects for enterprise clients, Progent follows a phased methodology based on specified milestones so as to achieve budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design tuning, and expert deployment. All facets are recorded to make available a detailed description of technical services delivered and to help in ongoing system support.

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