Fast and Affordable Remote Support for Buffalo New York Information Networks
For businesses in Buffalo New York, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve most information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where quick solutions manage to turn into substantial invoices. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for remote consulting and repair for IT networks of any size. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to link to your computer system remotely without compromising network security.
Progent's powerful technical support database application includes extensive histories for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to every customer by any engineer. This database of issues and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other massive support databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists can determine the most efficient resolutions quickly.
Remote technical services offered by Progent to customers in Buffalo New York include:
Certified Windows Experts
Progent's Microsoft-premier online support professionals offer network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist your company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates an individual's networking knowledge at the expert level. CCIEs can handle even the most challenging issues occurring in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to find solutions for problems quickly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using advanced remote support tools to provide quick, safe, and affordable analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking devices by providing consulting services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to clean up quickly after a serious penetration. Security consulting services offered by Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent can provide advanced remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Buffalo Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network experts gives your clients in Buffalo New York immediate contact with an efficient network service resource with substantial experience delivering telephone-based consulting and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a significant driver of business success, and Progent's aim is to fix instead of merely report technical problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Buffalo New York remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating looming issues before they grow into downtime, proactive monitoring can ward off disruptive and costly service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Buffalo New York, Progent's phone-based network support specialists are ready to deliver effective and economical system help whenever your business has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Buffalo office works with a local independent support technician or maintains a full time IT staff that can handle day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Buffalo New York
Progent's remote IT consulting services enable your Buffalo company to experience the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site support resources
For most offices in Buffalo New York, nearby computer support resources, whether consisting of independent consultants or an in-house IT staff, can solve typical network problems. However, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts offer a convenient, fast, and affordable solution to supplement your local help and to transfer useful information to improve your ability to resolve future problems in-house.
- Less Reliance on Freelance Consultants
For network support, smaller offices commonly depend on independent freelance consultants. While freelance service people carry smaller overhead than big support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your company expands, system unavailability and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains up and running.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an information system implemented on a modest budget. Lacking a strong framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built environments need proper assessment, smart strategic planning, and wide IT expertise to evolve to a system infrastructure that can offer the solid foundation to handle current business requirements and simplify downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller companies need guidance and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT consulting with the real interests of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.