Fast Online Troubleshooting for Buffalo New York Computer Systems
Urgent Online Support for Buffalo SystemsFor businesses in Buffalo New York, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to solve most information system problems quickly. Efficient support reduces direct costs because solutions use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves even more in indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick fixes manage to turn into major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for remote engineering help and repair for IT networks of any size. Progent's Technical Response Center can interface to your computer system without breaching network security.

Progent's powerful service database application keeps extensive documentation of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services rendered to every client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently accessible support knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' in-house product engineers so Progent's remote service experts can come up with the most efficient solutions promptly.

Online support services offered by Progent to businesses in Buffalo New York include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT management personnel and your Progent consultant so emerging problems can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid recovery of important files/folders, applications, images, and VMs. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you have and that uses a different network channel. A wide range of devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service provides a seamless supplement to your internal network support group. User access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, performance measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your corporate network support group, by Progent's team, or a mix of the two. Your business has unrestricted versatility to extend or reduce your part of technical support work as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. To find out more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned network consultants gives your clients in Buffalo New York immediate communication with an efficient network service group with substantial background offering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a crucial driver of company success, and Progent's goal is to solve and not simply report IT problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Buffalo New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager for your environment so that your computer support is proactive and automated. By detecting emerging trouble spots before they evolve into downtime, system monitoring can ward off stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a mix of OS platforms.
How Your Buffalo Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Buffalo New York, Progent's online network support specialists can provide professional and cost-effective system help the moment your organization needs it. Over two decades of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Buffalo office deals with a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Support for Buffalo New York
Progent's online support, remote repair, network security consulting, and system administration services give companies in Buffalo New York unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of remote services to help you to plan, program, test, install, manage, and troubleshoot business applications based on any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to move your current Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent can provide as-needed support to organizations looking for a quick fix to a stubborn issue associated with Excel and Progent also offers comprehensive project management services for upgrading or developing line-of-business applications based on Office Excel. Progent's affordable online training for Excel can be custom tailored to meet the needs of individual users or teams.

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    Progent's Cisco-authorized IT professionals can help you build an economical, 24x7 Internet connection architecture that can deliver 24x7 Internet access through a broad range of high availability Internet network products and services including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE consultants to help you utilize the most current technology for fault tolerant Internet connections to implement an economical, completely redundant Internet network with automatic failover and other capabilities to create non-stop Internet availability.

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    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently coordinating people, teams and information. SharePoint offers a central location for your workers or clients to access, manage, share and interact with relevant data, documents, and software and to communicate with one another. SharePoint enables faster and more intelligent decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the data they've developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint experts can assist your organization to manage your existing SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progent's certified cybersecurity consultants can perform NodeZero-based penetration tests to verify your security monitoring and protection systems and policies are correctly set up and effective.

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    Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily administered Internet gateway that acts as a single-server platform for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security reporting features, permits custom reports generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut costs and enhance availability. Progent's Microsoft engineers can help you to plan and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent can help you to plan and implement an efficient migration from a Sun Solaris-powered information environment to a network based on Microsoft Windows and capable of running Microsoft's familiar office productivity software, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application experts can show you how to guard your information and minimize productivity discontinuity by developing an effective transition plan that protects your existing assets in Solaris software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of current infrastructure, migration planning and validation, Microsoft Exchange migration expertise, data and application software porting, and processor and media migration and economization.

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    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and on-premises assessment and migration services for Windows 10 offered by Progent include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, data and identity security, streamlined provisioning and administration, network optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and end users, and post-migration Call Center support services.

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    Progent can help your company to plan and execute a smooth transition from a Sun Solaris-powered information environment to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application specialists can help you guard your data and minimize business disruption by developing an effective migration plan that protects your current investments in Solaris software and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration strategy and testing, Microsoft Exchange migration support, information and application transition, and server and mass storage migration and consolidation.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.

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    Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist your business to configure your Fortinet firewalls to protect all your IT assets at the enterprise edge, within the data center core, at branch locations, and in the cloud.

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    Progent's Microsoft-certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, install, and support a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall protection, performance and manageability that your company needs.

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    E-Mail Guard is Progent's economical antispam and anti-virus managed service that gives small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed antispam and antivirus services that stop email assaults before they can penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, regardless of server platform, hardware technology, or geographic location.

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    Progent has created special security packages designed to deliver larger institutions an independent and comprehensive security audit from a group of premier security engineers. All Progent's network security evaluation packages incorporate a collection of services like network scans from inside and from beyond the corporate security perimeter, expert analysis of scan results by certified security consultants, production of a paper documenting the findings, plus a live high-level executive outbrief and an in-depth live review for internal network engineers.

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    The cluster feature set built into the Datacenter and Enterprise editions of Windows Server 2008 is radically redesigned to streamline the installation, setup, and maintenance of server clusters that provide greater levels of system availability, security, efficiency, and versatility. New or improved features include automated cluster verification, easier setup and deployment, unified cluster management, new cluster architecture for increased uptime, better security and quorum structure, elimination of failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company evaluate the advantages of failover clusters, design and implement a deployment, educate your network support staff to administer your cluster environment, provide continuing consulting and support services, and create and test a disaster recovery procedure.

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    The Help Desk support model used by Progent's Technical Response Center offers small organizations an dependable alternative to reliance on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock access to urgent assistance, escalation capability to top-level engineers for handling the most intractable issues, service consistency and dependability, quick follow-up enforced by seasoned service administrators, a selection of easy-to-use mechanisms for initiating service jobs, plus excellent progress visibility enabled by ticket updates and available via a web-based portal.

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    Progent offers affordable remote and on-premises support to help organizations to migrate any part of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow the use of Google's cutting edge machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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    Progent's Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, groups and information. Microsoft SharePoint provides a central location for your employees or clients to connect to, organize, distribute and interact with relevant information, files, and software and to communicate with one another. SharePoint allows quicker and better decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and projects with the data they've developed in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint consultants can assist your organization to support your current SharePoint solution or upgrade to the current release of SharePoint.

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    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that delivers a single-server platform for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, allows customized reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and improve availability. Progent's Microsoft consultants can assist your company to design and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also help you to migrate economically to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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