Immediate Online Help for Buffalo New York Computer Systems
For businesses located in Buffalo New York, Progent provides online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer excellent value because they have the practical background and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you actually get. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick solutions somehow end up as major bills. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and proven methodologies which promote the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment remotely without violating network security.
Progent's sophisticated technical support reporting application stores thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have access to the history of assistance provided to each Progent customer by every consultant. This history of anomalies and fixes is organized as a readily searchable internal database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and allow priority access to manufacturers' internal support staff so Progent's online consulting specialists are able to determine the best resolutions in the least time.
Remote technical services offered by Progent to clients in Buffalo New York include:
Certified Windows Support
Progent's Microsoft-certified online support engineers can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support including Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to help you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies a consultant's technical knowledge at the master level. CCIEs can deal with the most difficult challenges associated with network design, installation, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment using advanced remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet APs engineering services, Cisco wireless controllers support Services, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security services to improve the immunity of your Windows, macOS and OS X, Linux environment against assaults or help your business to recuperate quickly after a damaging penetration. Security services offered by Progent include: comprehensive network security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow transparent backup and fast recovery of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Buffalo Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk software to handle the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Call Center group to handle high-demand situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of seasoned network professionals offers your customers in Buffalo New York fast access to a dependable support resource with substantial background offering telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a key contributor to company efficiency, and Progent's target is to resolve and not simply annotate IT issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides online advanced engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Buffalo New York online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in downtime, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Buffalo New York, Progent's online computer support specialists can deliver effective and cost-effective IT help the instant your organization needs it. Over two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Buffalo company works with a local independent support technician or employs a full time IT staff that can handle the majority of computer issues, Progent's Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to solve sudden system crises or particularly complex integration problems.
Features of Progent's Online Computer Services for Buffalo New York
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer companies in Buffalo New York the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Buffalo New York and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum charge for online support and imposes no ongoing subscription fee for services provided during normal working hours. This saves you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from authorized specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange expertise, corporate security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Software Design
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your company.
- Sophisticated Remote Access Software
Protected remote access allows Progent's service professionals to see exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand a costly onsite service call. State-of-the-art remote connectivity tools and experienced technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Availability
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers in-depth support for Microsoft's leading server products with services such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.