Immediate Online Help for Buffalo Computer Systems
Fast Remote Help for Buffalo SystemsFor companies located in Buffalo or anywhere in the state of New York, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for online technical support and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.

Progent's powerful service database application maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to each Progent client by any consultant. This history of problems and solutions is organized as a readily exploitable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to find the most efficient solutions quickly.

Remote technical services offered by Progent to clients in Buffalo and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight series of outsourced network management services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to support an internal Help Desk but who require fast access to an effective Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or improving your established organization, identifying or enhancing Call Center software to address the special demands of your company, or providing temporary phone support personnel to supplement your internal Help Desk group during demanding situations such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network professionals offers your computer users in Buffalo or anywhere in the state of New York fast assistance from a large technical support resource with years of experience delivering phone support and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a solid contributor to business success, and Progent's target is to fix and not simply annotate IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online advanced engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Buffalo, or anywhere in the state of New York, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they cause network outages, automated monitoring can ward off disruptive and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate multiple operating systems.
How Your Buffalo Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Buffalo or anywhere in the state of New York, Progent's phone-based network support specialists can deliver expert and economical IT help whenever your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Buffalo organization deals with a local freelance support technician or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Buffalo
Progent's remote network troubleshooting services allow your Buffalo company to have the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by being more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Buffalo or anywhere in New York, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve typical technical problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists provide an easy, quick, and affordable solution to supplement your regular help and to convey valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller offices commonly depend on independent freelance service providers. While independent service people carry smaller overhead than big service organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the business. Such poorly designed environments require careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture able to offer the stable foundation to meet current business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses require guidance and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's technology. Network support and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Companies who work with familiar freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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