Affordable Computer Tech Support from Microsoft and Cisco Qualified Experts for Companies in Burbank, CA
By offering professional support when you need it, making available specialized knowledge for critical business applications, offering high-value services like virtual data center hosting, invoicing solely for services you receive, and charging no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your information network and minimize support costs. Progent understands that network security, reliability, and performance are just as critical to small companies as to large enterprises but that small organizations don't have the economy of scale to spend aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no network support organization can equal Progent's capability to deliver the network support expertise your company needs when you require it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to design and implement your cloud computing strategy.
Core Products and Technologies Serviced by Progent for Burbank, California Business Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco CCIE network consultants and Apple accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Burbank, CA small businesses for a wide array of information technologies including:
Support Delivery Alternatives for Burbank, California Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity records, consistent follow-through, and strict expense monitoring for a range of network service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle most network problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's online network support expertise.
- Onsite Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about why to register for Progent's in-person computer support services.
- Help Desk
Progent's Help Desk Call Center Services are designed for all companies who require prompt and reliable access to an online Help Desk Call Center with efficient telephone support, online repair capability, and enough technical depth for full problem escalation. Because smaller businesses typically have tight information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business information systems stay productive. Learn more details about Progent's Contact Center outsourcing services.
- IT Consulting Services
Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major system upgrades, longer term projects such as management information application development and support, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the multi- OS and loosely standardized environments common with small companies, and retains control of the software in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-qualified cybersecurity consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for IT data protection and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations trying to maximize the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of network support, performing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for repairing real-world network problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids big invoices for fast fixes. An additional benefit of granular invoicing is that clients are less inclined to allow incipient problems to stay unaddressed until they become big problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The discipline of detailing and organizing support activity results in more effective service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Burbank, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).