Expert Remote Service for Burbank, California Networks from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large IT service firms. Some small companies allow themselves to grow overly reliant on freelance engineers or small consulting firms who don't have the size or broad skill sets to react promptly or effectively to network emergencies. Other small businesses turn to giant support providers staffed with personnel trained to offer by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and lack of standards that characterizes small company IT networks.

Progent's proven methodology for delivering low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the United States. Progent has delivered remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software programming, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to help your business to design and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Burbank, California Office Networks
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco Certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Burbank, CA companies for a broad array of information technologies such as:

Service Delivery Options Available for Burbank, California Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, and IT management. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service records, consistent follow-through, and tight cost control for an array of IT service delivery options that include remote repairs, in-person help, and top-level consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises service professionals when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, refer to Progent’s Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtualization solutions, plus configuration, customization and training for small business programs including accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and massive software upgrades, extended projects such as customizing a legacy MRP platform to a modern MS Dynamics 365 solution, relational database application development and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like data restoration and virus removal.

  • Network Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the network infrastructure required for remote workers. Aspects of network infrastructure where Progent's experts can provide assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router setup, wireless network design and deployment, and robust Internet access. To learn about Progent's infrastructure consulting services for at-home workers, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of availability and scalability but that is also convenient for clients to migrate to a different service provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Burbank, California Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT support enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small businesses sometimes rely heavily on individual engineers. Although freelance service providers have lower expenses than more substantial IT service organizations and can typically bill nominally smaller fees, individuals are often stretched to far to respond quickly to urgent network problems. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of backup personnel may force your business to wait for assistance in case of an emergency. As your small business grows, system unavailability or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate fast due to lower productivity. Also, when independent engineers confront new technologies, the lack of a big consulting group to count on for advice forces them to learn with the meter running while your organization ends up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Issues
    The majority of small service organizations or independent consultants focused on small company IT consulting are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT infrastructures with a variety of operating systems, many offices, VoIP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company networks are by nature complicated, integration issues demand in-depth knowledge in numerous technical areas, and reaching a high level of robustness, availability, and security calls for industry-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a proper architecture, a series of band-aid repairs commonly get piled onto of a tenuous foundation. As a company evolves, reliability and scalability issues can obstruct the success of the organization. These environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that will provide the solid foundation to meet critical business needs and support future growth.

  • Team with Solution Providers, Not Product Resellers
    Smaller companies require direction and education to work through an ever more complicated maze of IT alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match consulting support services with the real needs of clients. Mixing network consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a small business.

How to Contact Progent
In case your Burbank, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::


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    Progent's Test and Training Lab located at the QTS Internet Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade methodologies, assessing and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and establishing training environments for the latest products and technologies. For Progent customers without adequate internal resources to assemble effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT initiatives on schedule.

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    Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to newer firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can incorporate firewall and VPN devices and software, managed security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your single resource for continuing technical help, administration, education, and security expertise.

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    Computer Security Assessment Consult

    Progent offers several security service bundles intended to provide larger institutions an objective and thorough security evaluation from a team of premier security engineers. All Progent's network security assessment packages incorporate a collection of services including automated scans from within and from outside your company firewall, professional analysis of results by certified security engineers, production of a paper documenting the results, plus an interactive concise executive summary and an in-depth interactive review for in-house IT engineers.

  • After Hours Technology Professional Solaris Solaris Support Services

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    Mac Office Setup and Support

    Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Mac users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Mac and Windows technology and can support networks that mix Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which intentionally restrict sharing between Mac and Windows systems.

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    Microsoft Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers important innovations as well as a revamped architecture. These enhancements affect key areas like ease of administration, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and educate your IT staff to manage your Exchange 2013 environment. Progent also offers affordable online support and management services for Exchange Server 2013.

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    The Certified Information Systems Auditor credential is a globally recognized qualification that indicates mastery in IS security auditing. Certified by the American National Standards Institute, the CISA credential has consultants undergo a comprehensive examination given by the ISACA professional group. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional able to help companies in the areas of information systems audit services, information technology enforcement, systems and architecture lifecycle, IT support, protection of information resources, and disaster recovery planning.

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