Quick, Low-cost Remote Computer Help for Burbank, California Small Businesses
For more than twenty years, Progent has focused on delivering world-class IT support services to clients with small-business budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office network, custom remote repair tools, a substantial pool of engineers accredited in a broad array of technical practice areas, a Help Desk service model that promotes responsiveness and ensures follow-up, a worldwide team of on-line support professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal network support staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.
Core Technical Areas Serviced by Progent for Businesses in Burbank, California
Progent's nationwide team of world-class support professionals offers help for all aspects of network technology deployed by companies of all sizes. Technologies supported by Progent in Burbank include:
Support Delivery Alternatives for Burbank, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, and IT management outsourcing. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and tight cost monitoring for a range of IT support delivery modes that include remote troubleshooting, on-premises help, and high-end consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network issues without the expense or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, see Online Help Desk Services.
- Help Desk Sharing Services
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, refer to Progentís Help Desk Co-management services.
- Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as site relocations and major software migrations, extended initiatives like customizing an older ERP platform to a current Microsoft Dynamics or Dynamics 365 package, relational database application development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like data restoration and virus removal.
- Infrastructure Consulting Services for Teleworkers
Progent can assist small and medium-size companies to design, deploy and troubleshoot the network infrastructure needed to support teleworkers. Areas of infrastructure where Progent's consultants offer guidance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network design and deployment, and robust Internet connectivity. For details about Progent's infrastructure consulting services for telecommuters, go to network infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to migrate to another service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the mixed- platform and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for IT information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a unique set of benefits to companies trying to increase the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for fixing real-world IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for fast solutions. Another benefit of by-the-minute invoicing is that you won't be inclined to permit less critical issues to fester until they grow into major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by every consultant to every client. The discipline of detailing and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain internal support staffs gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
Read more details about Progent's knowledge transfer services.
If your Burbank, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).