Burbank, CA Online Help from Certified Computer Service Consultants
Progent's computer network troubleshooting services can deliver your Burbank, CA business affordable and consistent support from enterprise-class information technology experts. By delivering IT support help when you need it, providing advanced expertise for line-of-business applications, offering unique services such as automated network monitoring, and invoicing only for support you receive, Progent offers your Burbank, California business an affordable alternative for maximizing the business value of small business networks. If you have a local system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses to create and support a robust and safe IT network and to have quick access to the skilled support usually available only to businesses who are able to afford a sizeable internal IT staff.

For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to plan and execute your cloud strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Business Networks in Burbank, California
Progent's national team of certified consultants offers support for all aspects of information technology found in businesses of all sizes. Technologies supported by Progent in and around Burbank include:

Support Delivery Alternatives for Burbank, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough service documentation, consistent follow-up, and tight expense monitoring for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup process for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more about how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and dependable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Because small and midsize companies usually are constrained by tight information technology funds and can spare little executive bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that small business computer systems stay productive. Read more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization strategies, plus integration, programming and training for small business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office relocations and massive system migrations, extended initiatives like business information application development and customization, database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is also simple for customers to migrate to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government requirements for IT information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful array of advantages to customers wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of IT support, performing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for fixing actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no sign-up charge and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big bills for fast repairs. Another benefit of granular billing is that your company are less inclined to permit simple issues to stay unaddressed until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each customer. The practice of documenting and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Burbank, California company needs to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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