Low-cost Network Tech Support from Microsoft and Cisco certified Experts for Businesses in Burbank, CA
By offering professional know-how when you require it, providing in-depth knowledge for key business applications, offering high-value services like virtual data center hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent helps you to increase the business value of your It system and cut support expenses. Progent understands that information system security, reliability, and performance are just as critical to small companies as to major enterprises but that smaller companies don't have the economy of scale to spend aggressively in computer networks and in-house support groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to provide the network support your company requires whenever you require it and at a cost you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service group. This can save money and help meet schedules for major IT initiatives such as software development, business continuity planning, network security evaluations, office consolidations, or software migrations.
Progent can also offer access to certified consultants to help your business to design and execute a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent for Companies in Burbank, California
Progent's nationwide team of world-class consultants offers assistance for all facets of information technology deployed by organizations of any size. Practice areas supported by Progent in Burbank include:
Support Delivery Alternatives Available for Burbank, California Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and network management outsourcing. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough activity records, consistent follow-up, and strict expense control for an array of network support delivery options that include online repairs, onsite support, and top-level consulting.
- Online Support
Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the expense or delay of on-premises support visits. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network security engineering, high availability it system engineering, server virtualization strategies, plus configuration, programming and training for business applications including financials, operations, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as site relocations and major system upgrades, extended projects such as upgrading an older ERP system to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and malware removal.
- Infrastructure Guidance for Telecommuters
Progent can help small and mid-size businesses to plan, set up and debug the infrastructure to support offsite workers. Areas of infrastructure where Progent's consultants can deliver guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and robust Internet connections. For information about Progent's network infrastructure expertise for teleworkers, see infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of availability and scalability but that is in addition simple for customers to transfer to another support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and government requirements for IT information protection and incident reporting.
The breadth and size of Progent's engineering team bring a unique set of benefits to customers wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Practices
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of IT service, executing a wide range of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for resolving actual IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big bills for fast fixes. An additional advantage of granular invoicing is that your company won't be tempted to allow incipient problems to fester until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Burbank, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).