Low-cost Network Tech Support from Microsoft certified Professionals for Companies in Burbank, CA
By offering professional know-how whenever you need it, providing specialized expertise for critical business applications, offering high-value services like virtual server hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent allows you to maximize the competitive value of your information network and minimize support expenses. Progent recognizes that network security, reliability, and performance are as important to small companies as to large corporations but that smaller companies don't have the leverage to spend heavily in information networks and in-house support groups. Progent's basic value proposition is that no network consulting firm can match Progent's capability to provide the network support expertise your company requires when you need it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network service personnel. This can reduce expenses and minimize technical risks for big projects such as application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your business to design and execute a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Business Networks in Burbank, California
Progent's group of world-class experts provides support for virtually all aspects of network systems found in companies of all sizes. Areas supported by Progent in and around Burbank include:
Service Delivery Alternatives for Burbank, California Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive service records, reliable follow-up, and strict cost monitoring across an array of network service delivery modes that include online troubleshooting, on-premises support, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix network issues without the expense or delay of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online service experts to give small businesses the best of both worlds: in-person service technicians when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site service calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Online Help Desk Services.
- Consulting Services
Progent offers small businesses affordable access to world-class IT professionals who can provide help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for business programs such as financials, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and major system migrations, longer term projects such as business reporting application programming and customization, database application programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for clients to migrate to another support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit companies with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting support to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Burbank, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT consulting enable small businesses to sidestep the pitfalls related to excessive reliance on small support firms or individual engineers.
Working with Progent enables your business to:
- Prevent Excessive Dependence on Freelance Support Consultants
For IT support, small businesses sometimes depend excessively on independent engineers. Though individual service providers carry lower overhead than more substantial IT service firms and can afford to charge nominally lower rates, freelancers are sometimes stretched to far to respond rapidly to urgent network problems. If a freelance engineer is occupied with another client, ill, on travelling, or in training, the lack of backup staff may force your business to wait for assistance in case of an emergency. As your company expands, network downtime or difficulties with critical programs become more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lower output. In addition, when independent engineers confront new technologies, the lack of a large consulting team to fall back on for advice forces them to train in place while your company ends up with the costs for their continuing education.
- Gain Access to Certified Professionals in Complex IT Issues
Many smaller support organizations or independent consultants focused on small business network support are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT configurations with a variety of platforms, multiple locations, Voice over IP systems, mobile workforces, integrated accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your small business because enterprise networks are characteristically complicated, integration problems require in-depth knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and security requires enterprise-proven best practices.
- Build a Firm Basis for Growth
Small companies often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of improvised repairs often get piled onto of a weak structure. As a company evolves, stability and expandability problems can obstruct the success of the business. These environments need thorough evaluation, intelligent strategic planning, and broad-based experience to migrate to a network environment that can act as the reliable basis to handle current business needs and ease future growth.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses require direction and insight to work through an increasingly complex array of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells services only. This allows Progent to align technical support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than being based on the true requirements of a small business.
How to Contact Progent
In case your Burbank, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).