Expert Online Service for Burbank, California Small Business Computers from World-class Consultants
Small companies have typically been ignored by major IT service organizations. Some small companies allow themselves to become dangerously reliant on freelance consultants or small support organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to technical crises. Other small companies turn to giant service firms staffed with personnel taught to provide standardized fixes for ordinary issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standardization that characterizes small company information systems.
Progent's proven approach to providing low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the country. Progent has provided online help to businesses in every state in the country (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal IT service team. Co-sourcing can save money and minimize technical risks for major projects like software programming, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to accredited experts to help your business to design and execute your cloud strategy.
Key IT Areas Serviced by Progent for Office Networks in Burbank, California
Progent offers the support of qualified consultants for all facets of business network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:
Service Delivery Alternatives Available for Burbank, California Companies
Progent has a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for delivering network support services is built on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model ensures rapid support, comprehensive service documentation, consistent follow-through, and tight cost control across a range of network service delivery modes that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and fix network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer support expertise.
- On-site Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to deliver small companies the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection engineering, high availability network engineering, virtualization solutions, plus integration, customization and support for business programs including accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, longer term projects like business information application programming and support, relational database application programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is possible with the class of in-house data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also convenient for customers to transfer to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert online support services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for network data protection and incident reporting.
The breadth and size of Progent's engineering team offer a powerful set of benefits to clients trying to maximize the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a broad variety of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for resolving real-world IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no registration charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size bills for fast repairs. Another benefit of by-the-minute pricing is that customers are not tempted to permit less critical problems to fester until they become big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by each consultant to each customer. The discipline of detailing and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with independent service providers or who maintain in-house support personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Burbank, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).