Quick, Affordable Online Computer Support for Burbank, California Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients with small-business IT budgets. Progent has developed a powerful support solution that includes a low-overhead, seamless virtual office network, custom remote repair tools, a large team of consultants certified in a wide range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and ensures follow-through, a worldwide team of remote support professionals, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network problems in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the subject matter expertise of your internal IT service staff. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Burbank, California Office Networks
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco Certified CCIE network infrastructure experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Burbank, CA businesses for a wide array of computer technologies such as:

Support Delivery Options for Burbank, California Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, and network management. Progent's model for providing computer support is based on the Help Desk structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include online repairs, onsite support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small businesses the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, refer to Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can provide help with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for business applications such as financials, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software migrations, longer term initiatives like upgrading a legacy MRP platform to a modern MS Dynamics 365 package, database application development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure for work-from-home employees. Areas of network infrastructure for which Progent's experts can provide guidance include safe and convenient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for teleworkers, visit network infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the highest degree of availability and scalability but that is also simple for clients to transfer to a different service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Burbank, California Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network support allow small businesses to sidestep the pitfalls related to over reliance on small support organizations or independent engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, smaller businesses often rely heavily on individual consultants. Although freelance service providers have lower expenses than more substantial IT service firms and can typically charge nominally smaller fees, they are often too busy to react rapidly to critical situations. If an independent engineer is busy with different client, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for help in case of a crisis. As your company expands, system downtime or difficulties with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can disappear fast due to lost productivity. Also, when freelance consultants encounter new problems, the unavailability of a big engineering team to depend on for advice forces them to train on the job while your company winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Advanced IT Issues
    The majority of small support organizations or freelance consultants focused on small company IT consulting may excel at delivering routine solutions but don't have the experience to deal efficiently with complex IT environments with a variety of operating systems, many locations, Voice over IP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can benefit your business because enterprise environments are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a series of band-aid repairs often get piled on top of a weak foundation. As a company evolves, reliability and expandability issues can hinder the productivity of the organization. These environments need thorough assessment, smart strategic analysis, and broad-based experience to migrate to an IT infrastructure that will act as the reliable basis to meet current business needs and ease downstream expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies need direction and education to navigate through an increasingly complex array of technology options available for enabling business growth and improving efficiency. They do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services only. This allows Progent to match technical support with the real interests of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the true needs of a client.

Contact Progent
If your Burbank, California company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth backgrounds assisting small businesses to reduce system downtime by providing cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, data backup and restore solutions, and non-disruptive maintenance. Progent's business continuity experts can assist your company to develop and test an efficient business continuity strategy that aligns with your business needs and budget. Progent's disaster recovery specialists can help you to design, deploy, and maintain resilient technologies including redundant Internet access, virtualization, clustering, load balancing, transparent off-site backup, and multi-location hot backup centers.

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    Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can extend the functionality of Exchange, SharePoint and Office or Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications experts offer online and onsite support services to help your company to maintain and repair your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business migration.

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    If your company has a Sun Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a broad array of security topics including security management practices, security architecture and models, connection management products and methodology, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security managers are required to possess. These accreditations provide IT management the assurance that those who have earned their CISM, CISSP or ISSAP certification have demonstrated the experience and theory to deliver effective security support and consulting services.

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    Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

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    Progent offers national remote technical support and troubleshooting services for companies that run Apple Mac environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's consultants offer macOS and Mac OS X users a variety of services such as desktop assistance, migration to the latest edition of Mac OS X from earlier editions of Apple macOS and OS X, plus help with Mac applications. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Online IT help offers optimum leverage for your IT dollar by extending client efficiency and shortening the hours charged for network analysis and repair. Advanced remote support technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without squandering time and money by traveling to your location. In most of cases your network problems can be remediated by telephone or via a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist with the toughest system issues.

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    Progent offers customized online instruction for a range of client apps and operating systems such as Office and Microsoft 365 Excel, Word, Publisher and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of conventional physical classroom seminars, such as instant communication between students and teachers, but eliminates the costs of travel and the hassle of trying to accommodate the availability of many workers. Available to individuals or groups of any size, Progent's live online training allows the instructor to conduct the class from an online facility while the students can be dispersed throughout a campus or all over the the U.S. Virtual instruction supports powerful learning tools such as broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specific subjects or longer in time and broader in scope.

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    Progent has 20 years of experience assisting small and medium-size companies to plan, implement, tune, administer, and troubleshoot IT networks that incorporate teleworkers.

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    Progent's Microsoft certified consultants can provide small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid creation of advanced business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.

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