Fast, Affordable Remote Network Assistance for Burbank, California Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class IT support to customers who have small-company budgets. Progent has developed a powerful support solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-up, a worldwide team of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your business to design and implement a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Businesses in Burbank, California
Progent provides the services of certified experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Options for Burbank, California Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for technical support, system architecture, and IT administration. Progent's paradigm for providing computer support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Support Model promotes fast response, comprehensive activity records, reliable follow-through, and strict expense monitoring across a range of IT service delivery modes that include online repairs, on-premises support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network security engineering, fault tolerant network design, virtual server strategies, plus configuration, customization and training for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects including site relocations and major software upgrades, extended projects like customizing an older MRP system to a modern MS Dynamics or Dynamics 365 package, database application development and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like data restoration and malware cleanup.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and medium-size businesses to design, set up and debug the infrastructure for at-home workers. Aspects of infrastructure where Progent's consultants offer assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless LAN planning and implementation, and robust Internet connectivity. To learn about Progent's infrastructure consulting services for an at-home workforce, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small company's servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized environments common with smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Burbank, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the problems associated with excessive reliance on thinly staffed service organizations or freelance consultants.

Working with Progent allows your company to:

  • Prevent Excessive Dependence on Individual Consultants
    For network services, small companies sometimes depend excessively on individual engineers. Although freelance support engineers have lower expenses than larger IT service firms and can typically charge apparently smaller rates, they are often unable to react rapidly to urgent problems. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of backup staff may force your company to go without help in case of a crisis. The more your small business expands, network unavailability or difficulties with critical applications become more costly. The money you thought you were conserving on an independent consultant can disappear fast due to lower output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big consulting group to fall back on for advice forces them to learn in place while your company winds up with the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of small service organizations or freelance engineers specializing in small company network consulting are capable of providing connect-the-dots solutions but lack the background to work cost-effectively with complicated network environments with mixed platforms, many offices, Voice over IP implementations, remote workers, integrated accounting and operational applications, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive staff of specialists can benefit your small business because big-company environments are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and achieving a high level of stability, reliability, and protection calls for enterprise-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid fixes often get tossed on top of a weak foundation. As a business grows, stability and expandability issues can hinder the success of the organization. These networks need thorough assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the solid basis to meet current business requirements and support future growth.

  • Work with Solution Consultants, Not Resellers
    Small businesses require guidance and education to navigate through an increasingly complex array of IT options available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting support with the real needs of customers. Combining IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the true requirements of a small business.

How to Contact Progent
If your Burbank, California business needs to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Windows 11 experts offer a variety of services to support Windows 11 including cloud integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Help Desk Call Center support.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing wireless performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening security by detecting cyber threats and filtering traffic content based on user class and locale. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's latest wireless controller technology.

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    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web technology for efficiently connecting people, teams and information. Microsoft SharePoint provides a common spot for your workers or customers to access, manage, share and manipulate useful data, documents, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and projects with the information they've developed in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint ecosystem or migrate to the latest release of SharePoint.

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    Progent's Wi-Fi site survey and predictive modeling help you to plan, deploy and debug a Wi-Fi LAN adapted to your environment, offering you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your company requires. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless network and on-premises survey services for validating, optimizing, and troubleshooting an operational wireless network.

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    Progent offers affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid cloud networking models that seamlessly incorporate Amazon AWS cloud services. Progent can provide as-needed expertise to help you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on time and on budget.

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    SQL Server 2014 includes significant improvements in key areas including performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services including planning, deployment, administration, remediation, and application development services to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment.

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    Progent can help companies of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware investments. Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the common errors small companies make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.

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    Years of background providing Microsoft support and Cisco network consulting has allowed Progent to develop a unique ability for supporting branch offices that need network service with the responsiveness common to with small firms but which offers effective communications, thorough documentation, and compliance with enterprise IT protocols. If your corporation maintains a sales office located anywhere in California or any area covered by Progent's engineers, Progent can offer a broad array of onsite and on-line network consulting services and system architecture assistance.

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    Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development system and are able to create or enhance .NET apps rapidly and at low cost.

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    SQL Server 2014 incorporates significant improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite services including system design, deployment, administration, remediation, and application development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    E-Mail Guard represents a complete solution for blocking spam and viruses. E-Mail Guard addresses the protection and management of corporate email by offering constantly updated spam and virus blocking, policy management, content testing, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and reporting tools as well as outbound email testing to help you repair your e-mail system and define and regulate corporate security policy.

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    Progent's colocation center IT services are designed for businesses with equipment located at IDCs or data center co-location hosting facilities and in need of on-demand on-premises assistance at the colocation site plus off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a full range of data center and data center and co-location support services including network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of fault tolerant systems, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and creating fault tolerant server cluster configurations.

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    Dynamics GP 2010 accounting software is a comprehensive business management and analytics solution that integrates information and processes across your company, communicates easily with other solutions, and connects employees, customers and vendors unrestricted by time or place. Designed for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can help you install and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    Progent is among the most expert network consulting firms for creating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get the full advantages of Microsoft Exchange 2000 for common situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.

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