Burbank, CA Online Support from Certified Computer Troubleshooting Professionals
Progent's computer network technical support services can deliver your Burbank, CA company cost-effective and dependable support from enterprise-class technical engineers. By delivering IT support service when you require it, providing advanced expertise for key technologies, delivering value-added services such as automated network monitoring, and billing only for services you use, Progent gives your Burbank, California business an economical option for maximizing the profitability of small-scale business information systems. Whether you maintain an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to build and support a robust and secure IT system and to have fast availability of the experienced consulting ordinarily restricted to enterprises who can afford a large in-house information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service personnel. This can save money and help meet schedules for big projects like application design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Burbank, California Office Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE network consultants and Apple accredited engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Burbank, CA companies for a broad array of information technologies such as:

Support Delivery Alternatives for Burbank, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for delivering network support is based on the Call Center operational structure common to big IT groups. Progent's Helpdesk Service Model promotes rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring across a range of IT service delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair network issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, programming and support for small business programs including financials, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and major system migrations, longer term projects like customizing a legacy ERP system to a modern MS Dynamics 365 solution, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can assist small and mid-size businesses to design, deploy and debug the network infrastructure required for a remote workforce. Areas of infrastructure where Progent's experts can provide support include secure and efficient VPN connections, VDI desktop software, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. To find out about Progent's network infrastructure support services for teleworkers, go to infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for customers to transfer to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Burbank, California Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For network support, small companies often depend excessively on individual consultants. Although individual support providers have lower overhead than more substantial IT service organizations and can afford to charge apparently smaller fees, individuals are occasionally too busy to respond quickly to critical situations. If an independent engineer is busy with another client, sick, on travelling, or in class, the lack of backup personnel may force your business to wait for assistance during a crisis. The more your small business grows, system unavailability or difficulties with line-of-business programs get more expensive. The money you believed you were conserving on a freelancer can be eaten up fast because of lost productivity. Also, when freelance consultants confront new problems, the unavailability of a big consulting group to count on for help forces them to learn on the job while your business ends up footing the bill for their ongoing training.

  • Have Access to Experts in Advanced IT Solutions
    Many smaller support firms or freelance engineers who concentrate on small business network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex network environments that have a variety of platforms, numerous locations, VoIP systems, remote clients, integrated financial and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because enterprise networks are characteristically complex, support problems require in-depth knowledge in numerous technical areas, and reaching a high level of robustness, availability, and protection requires industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a strong architecture, a series of ad hoc repairs commonly get piled onto of a marginal foundation. As a company grows, stability and expandability issues can obstruct the productivity of the business. Such networks need thorough assessment, intelligent business planning, and in-depth experience to upgrade to an IT infrastructure that will act as the solid basis to meet critical business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and insight to navigate through an increasingly complicated maze of IT options available for accelerating growth and improving efficiency. They do not need a network engineer or service organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to match consulting support services with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Burbank, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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