Expert Remote Technical Support for Burbank, California Small Business Computers from Certified Engineers
Small businesses have traditionally been ignored by major IT support firms. Many small businesses allow themselves to grow dangerously reliant on freelance engineers or small support organizations who don't have the bandwidth or extensive knowledge to react quickly or efficiently to technical crises. Still other small companies turn to giant service firms that employ technicians able to offer by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to handle the diversity of configurations and absence of standards that characterizes small company information systems.
Progent's time-tested approach to providing low-cost and effective technical service to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the United States. Progent has provided online support to small businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your internal IT service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud computing strategy.
Key Technical Areas Serviced by Progent for Office Networks in Burbank, California
Progent offers the services of certified experts for all aspects of network technology found in small and midsize companies and local governments. Technologies serviced by Progent include:
Support Delivery Alternatives for Burbank, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes fast support, thorough activity documentation, reliable follow-up, and tight cost control across an array of network support delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online computer support services.
- On-site Support
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to give small and midsize businesses the optimal solution: on-premises service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more about how to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and training for business programs including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, longer term projects such as management information application development and support, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher degrees of dependability, security, and performance than is possible using the class of in-house data center that is practical for most small organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain current, protection and performance is constantly monitored, and systems are consistently archived and ready for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for customers to transfer to another support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for IT information security and incident reporting.
The scope and size of Progent's consulting team bring a powerful set of benefits to companies trying to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for solving real-world network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for fast solutions. Another benefit of granular pricing is that you won't be inclined to permit minor issues to stay unaddressed until they grow into big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to every client. The practice of detailing and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Burbank, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).