Expert Online Technical Support for Burbank, California Networks from Certified Consultants
Small businesses have typically been ignored by large IT support organizations. Many small companies permit themselves to become overly dependent on individual consultants or small consulting firms who lack the bandwidth or broad skill sets to react promptly or effectively to technical crises. Still other small businesses turn to mass-market support firms that employ personnel taught to offer standardized solutions to common issues but who are missing the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small business IT networks.
Progent's time-tested approach to providing low-cost and effective network service to small companies has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has provided remote support to businesses in every state in the country (See Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal IT service staff. Co-sourcing can save money and help meet schedules for major projects like application design and development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to assist your business to plan and implement a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Burbank, California Businesses
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco Premier CCIE network consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Burbank, CA companies for a broad array of information technologies such as:
Service Delivery Options for Burbank, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity documentation, reliable follow-through, and tight expense control across an array of IT service delivery modes that include remote repairs, onsite help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out more details about Progent's online network support expertise.
- Onsite Service
Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small companies the optimal solution: onsite support professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require prompt and reliable support from an online Contact Center with efficient phone assistance, remote repair capability, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually have tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that small business information systems stay productive. Read more about Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability it system design, virtualization strategies, plus integration, customization and support for business programs including financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives such as management reporting software development and customization, database application development and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is achievable for most small and midsize organizations. Since Progent uses the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is constantly monitored, and systems are regularly backed up and available for full and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and expandability but that is also convenient for customers to migrate to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the multi- OS and loosely standardized networks typical of small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support services to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of network security and can help with advanced security projects like SIEM solutions to help companies meet industry guidelines and government requirements for network information protection and incident reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only expert technical skills, but also a support engineer with proven methods for solving actual IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no registration charge and requires no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for fast fixes. An additional advantage of by-the-minute billing is that your company will be less inclined to permit simple problems to fester until they grow into major problems.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by every consultant to each customer. The practice of documenting and archiving support activity allows more effective service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small companies who utilize freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Burbank, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).