Burbank, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's computer support services can provide your Burbank, CA company cost-effective and consistent access to enterprise-class network professionals. By delivering IT support service when you need it, offering specialized expertise for vital applications, offering unique services such as automated server monitoring, and billing only for services you receive, Progent gives your Burbank, California company an economical solution for optimizing the profitability of small-scale office information systems. Whether you have a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a robust and safe information network and to benefit from fast access to the experienced help usually restricted to businesses who are able to maintain a large in-house information technology organization.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the skills of your in-house IT support personnel. This can reduce expenses and minimize technical risks for big IT initiatives like application programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to assist your company to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent's Consultants for Businesses in Burbank, California
Progent's national team of certified experts offers help for all aspects of network systems deployed by organizations of any size. Areas served by Progent in Burbank include:
Support Delivery Options for Burbank, California Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering computer support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, reliable follow-up, and strict expense control for an array of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize businesses the ideal combination: onsite support technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and training for small business programs such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, extended initiatives such as management information software development and customization, relational database software programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to transfer to another support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can handle the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert online support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for IT data protection and reporting.
The breadth and size of Progent's consulting team bring a powerful set of benefits to organizations wishing to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for resolving real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size bills for quick repairs. An additional benefit of granular billing is that customers will be less inclined to allow minor issues to stay unaddressed until they become major ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every consultant to every customer. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Learn additional information about Progent's knowledge transfer services.
In case your Burbank, California business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).