Expert Online Help for Burbank, California Networks from World-class Consultants
Small businesses have traditionally been underserved by major IT service organizations. Many small companies permit themselves to grow overly dependent on freelance engineers or small consulting organizations who don't have the size or extensive knowledge to react promptly or effectively to technical emergencies. Other small businesses resort to mass-market support firms staffed with personnel able to offer standardized solutions to common issues but who are missing the background and technical scope to handle the diversity of environments and absence of standards that characterizes small company IT networks.
Progent's time-tested approach to delivering low-cost and successful technical service to small businesses has made Progent among the top Microsoft-certified IT service firms in the United States. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.
Main IT Areas Serviced by Progent for Businesses in Burbank, California
Progent's nationwide team of industry certified support professionals offers assistance for all aspects of information technology found in businesses of any size. Technologies supported by Progent in and around Burbank include:
Service Delivery Options for Burbank, California Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's model for delivering IT support services is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast support, thorough activity documentation, dependable follow-through, and tight expense monitoring for a range of network service delivery alternatives that include remote repairs, in-person support, and top-level consulting.
- Online Support
Progent's Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more information concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: on-premises support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Online Help Desk Services.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting. For more information, visit Progent's Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network protection engineering, non-stop network design, virtual server solutions, plus configuration, customization and training for business applications such as financials, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended projects like customizing a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency services such as disaster recovery and malware removal.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can assist small and medium-size companies to design, set up and debug the infrastructure needed to support at-home workers. Aspects of infrastructure where Progent's experts can deliver support include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for an at-home workforce, see infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in a setting that not only provides the highest level of availability and scalability but that is also simple for clients to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class availability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT data protection and incident reporting.
The scope and size of Progent's consulting staff offer a unique array of benefits to clients wishing to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of network service, executing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size invoices for fast solutions. Another advantage of by-the-minute pricing is that your company are less tempted to permit less critical issues to stay unaddressed until they become major ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house IT personnel gain when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Learn more details about Progent's knowledge transfer services.
Contact Progent
In case your Burbank, California company wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).