Expert Remote Help for Burbank, California Small Business Computers from Certified Engineers
Small businesses have traditionally been overlooked by major network service organizations. Many small companies allow themselves to become overly dependent on individual consultants or small consulting organizations who lack the size or extensive knowledge to react quickly or effectively to technical emergencies. Other small businesses turn to mass-market support providers that employ technicians taught to provide by-the-numbers fixes for ordinary issues but who do not have the experience and technical scope to handle the variety of configurations and absence of standardization typical of small business IT networks.

Progent's time-tested approach to providing affordable and effective network support to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the United States. Progent has delivered online support to companies in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big projects such as application programming, business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to assist your company to design and implement a sensible cloud strategy.

Core IT Areas Supported by Progent for Burbank, California Office Networks
A Microsoft-certified Partner IT service firm with a world-class team of Cisco CCIE networking consultants and Apple accredited consultants, Progent offers emergency assistance and low-cost remote consulting to Burbank, CA businesses for a broad range of information technologies such as:

Service Delivery Alternatives for Burbank, California Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough service records, reliable follow-through, and tight cost monitoring for a range of IT support delivery modes that include remote repairs, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network issues without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems. for more information, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero penetration test platform, network security engineering, high availability it system design, server virtualization solutions, plus configuration, customization and training for small business applications such as accounting, operations, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major system migrations, longer term projects like upgrading a legacy ERP platform to a current Microsoft Dynamics 365 package, database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like data restoration and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure needed to support remote workers. Areas of infrastructure for which Progent's experts offer assistance include safe and efficient VPN connectivity, VDI desktop software, router setup, wireless network design and deployment, and robust Internet access. For information about Progent's network infrastructure expertise for remote workers, see infrastructure expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small company's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also convenient for clients to transfer to another support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online support services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team offer a unique set of advantages to companies wishing to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for repairing actual network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with big invoices for quick solutions. An additional advantage of by-the-minute billing is that clients are less inclined to allow minor problems to stay unaddressed until they become big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by each staff member to every client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Burbank, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening security by identifying cyber threats and filtering network traffic according to user class and locale. Progent can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern wireless controller technology.

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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange initiative is successfully completed on schedule and on budget.

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    Progent can provide cost-effective remote and onsite support to assist companies of any size to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, architectural design, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security.

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    Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.

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