Professional Remote Support for Burbank, California Networks from World-class Consultants
Small companies have typically been overlooked by major IT support firms. Many small companies permit themselves to become dangerously dependent on freelance engineers or small support organizations who lack the size or broad skill sets to react promptly or effectively to technical emergencies. Other small businesses turn to mass-market support firms staffed with technicians trained to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of configurations and lack of standards that characterizes small company information systems.
Progent's proven methodology for delivering affordable and effective network support to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the United States. Progent has provided online help to companies in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for big projects like application development, business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition offer access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.
Core Technologies Serviced by Progent for Business Networks in Burbank, California
Progent provides the services of qualified experts for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Burbank, California Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity records, consistent follow-up, and strict cost monitoring across a range of network service delivery options that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the cost or time loss of in-person service visits. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional information concerning Progent's online computer support services.
- Onsite Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small companies the optimal solution: onsite service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for all businesses who require prompt and reliable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Since smaller businesses typically are constrained by tight information technology funds and can provide scant executive bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information networks stay up and running. Learn more about Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network engineering, virtualization solutions, plus configuration, customization and training for small business applications including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site moves and major system upgrades, longer term projects such as business analytics application development and customization, relational database software programming and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are consistently backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also simple for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed networks to benefit significantly on the costs of hardware, system support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Burbank, California Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network support allow small businesses to avoid the problems related to excessive dependence on small service organizations or individual engineers.
Working with Progent allows your company to:
- Prevent Excessive Dependence on Individual Consultants
For network support, small companies sometimes depend excessively on freelance consultants. Though freelance support providers have lower expenses than more substantial support organizations and can afford to charge nominally lower rates, individuals are sometimes too overworked to respond rapidly to critical problems. If a freelance engineer is busy with another client, sick, on vacation, or in training, the absence of backup staff may force your business to go without assistance during a crisis. As your company grows, system unavailability or problems with line-of-business programs get more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lost productivity. In addition, when freelance consultants confront new technologies, the lack of a big engineering team to count on for help requires them to train with the meter running while your company winds up with the costs for their continuing education.
- Have Access to Certified Professionals in Sophisticated Network Issues
Many smaller support firms or independent engineers who concentrate on small business network consulting are capable of delivering routine solutions but don't have the experience to work efficiently with complex network environments with mixed platforms, numerous offices, VoIP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's extensive group of experts can benefit your small business because enterprise networks are characteristically complicated, integration problems require thorough knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.
- Build a Firm Foundation for Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of improvised fixes often get thrown on top of a marginal structure. As a business evolves, reliability and expandability issues can hinder the success of the organization. These environments require thorough evaluation, intelligent business planning, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to handle critical business needs and support future expansion.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies require direction and education to navigate through an increasingly complicated array of IT options available for accelerating growth and improving productivity. They do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match technical support with the real interests of clients. Combining network support and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a small business.
Get in Touch with Progent
In case your Burbank, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).