For small company computer networks located in the state of California, Progent's Microsoft and Cisco authorized technicians can deliver phone assistance and remote troubleshooting to fix your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, sophisticated tools, and support databases to troubleshoot and fix network problems while avoiding the expense and delays normally associated with in-person technical service visits. If your California small business is situated outside of the larger metro areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby network support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent's staff of field proven network consultants average more than twelve years of real-world industry experience, in the trenches of network support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to provide excellent network solutions.

Simple Engagement and Billing Model
Progent's simplified by-the-minute billing model requires no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra charges that increase service. For remote support during regular working hours, you only get billed for the actual time spent working on your problem. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay only for the time when Progent's team member is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be billed for our expert’s travel time, but not an increased emergency rate. Since Progent maintains a large pool of consultants located throughout the entire service territory, an available consultant is usually near to assist. Progent can in addition dispatch onsite support to the majority of zip codes in the U.S. within one business day of receiving a service request. Progent's remote support team has delivered assistance to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) service is a next-generation endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology from SentinelOne to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read about Progent's entire ProSight family of affordable network management outsourcing services for desktop and mobile endpoints.

Planning and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is intended to offer a centralized solution for deploying and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to migrate efficiently from older releases of VMM, develop workflows for building and installing VMs and hosts, implement high-availability compute and storage clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you assess the strategic advantages of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.

Consulting Support for Barracuda's CloudGen Firewalls
Barracuda's affordable CloudGen Firewall devices offer web filtering, remote access, SSL VPN, high-security SD-WAN, and Zero-Trust support with centralized management encompassing your entire enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the depth of skill to serve as your one-stop source for network support, maintenance, education, and cybersecurity consulting. To find out about Progent's consulting and support services for Barracuda firewalls, see Barracuda CloudGen firewall integration expertise.

Work-at-Home Solutions Guidance for Telecommuters
Progent can assist small and medium-size businesses to plan, configure and troubleshoot the infrastructure for offsite workers. Aspects of infrastructure for which Progent's consultants offer support include safe and convenient VPN connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN planning and implementation, and reliable Internet access. To learn about Progent's network infrastructure consulting expertise for a remote workforce, refer to network infrastructure expertise for an at-home workforce.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor WiFi 6 and WiFi 6E APs, security gateways, and managed switches. UniFi appliances running on multiple venues with any number of APs can be remotely provisioned and administered using free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of veteran Wi-Fi professionals who can help you to determine the value of Ubiquiti’s UniFi technology for your environment and assist you to plan, install, manage, and troubleshoot your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, see ProSight Reporting for ticketing and network monitoring applications.

NinjaOne Endpoint Monitoring and Management
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT management staff and your Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

Cisco IOS software Update Support
If your network includes Cisco appliances, you may be using an old release of Cisco IOS, the network OS used in virtually all Cisco router as well as the latest Cisco switches. Cisco often provides upgrades to IOS to correct bugs, shore up security gaps, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco operating systems can be tricky, depending on your Cisco appliance and your network environment. For example, there may be limitations of local Flash storage that could cause a new software release to execute improperly. Progent's Cisco CCIE consultants can provide a broad selection of support services related to updating Cisco IOS software or any other Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent can run audits of your router software, propose sensible updates, provision Cisco appliances, transfer images/, configure and verify your Cisco software, tune throughput, resolve problems, and teach your IT managers how to utilize all significant new features.

Progent's Consulting and Training Services for Office Word and Microsoft 365 Word
Progent's Office Word and Microsoft 365 Word experts offer a broad range of economical online consulting services to assist your organization to maintain your legacy Microsoft Word environment or help you to move to a current release of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Word, interfacing Word with other Microsoft Office apps such as Office Excel and Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and remote Office Word training classes tailored for your special requirements.

Help Desk Co-management Services
Progent's Shared Service Desk permits your information technology staff to divide activity for support services transparently between your in-house support resources and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk is a joint IT service system based on ConnectWise Manage, the industry-leading Professional Services Automation (PSA) tool for administering IT support requests, issuing trouble tickets, designating responsibility, monitoring status, and producing management reports. The price for Level 1 IT support for Progent's Co-managed Help Desk service is typically less than $18 per user per month. For more information, visit Progent’s co-managed IT Service Desk services.

Microsoft Windows 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 utilizes core technologies first designed for and proven on Azure, one of the world's largest public clouds. This dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to support your vital workloads, plan an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth upgrade strategy, educate your IT management and technical support staff, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business value.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

Google Cloud Platform (GCP) Integration Expertise
Progent's Google Cloud Platform integration consultants can provide cost-effective remote and on-premises support to assist organizations of any size to move all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can reduce management hassle and equipment expense and allow access to Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security.

Talk to a Progent Network Consultant
To see how to contact a Progent computer support expert for online or on-premises support, phone 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can help you set up Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to receive and send email, search the Exchange global address list, import addresses, sync up appointments, and alert fellow workers to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are working. Progent also offers specialized one-on-one Entourage training.

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    Progent's Microsoft-certified consultants can provide advanced expertise in implementing, operating and debugging any edition of Project, Project Server, and Microsoft Project Online and can provide a broad range of affordable online consulting services following proven best practices to help businesses of all sizes to get all the benefits of this leading platform. Consulting support available from Progent include solution design, installation and upgrades, strategies for safe collaboration among local and offsite users, network optimization, and specialized webinar training classes.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Progent can help your business to evaluate the wealth of subscription options available with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux technology. Progent can also assist you to build and maintain hybrid solutions that transparently combine on-premises and cloud resources.

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    ProSight ECHO Data Protection Services from Progent offer small and mid-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data.

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    Progent's UNIX family consulting services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient single source to help you create and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Mandrake.

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    For companies that have a combination of Mac and Windows desktops, there exist two popular alternatives for using Microsoft Windows-only software on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to connect an Apple Mac to a remote Windows-based computer to run Windows software and share system resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so you are able to use Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can assist you to maintain these products for running Windows programs on your Macs and can in addition help your business to evaluate and configure other solutions for Microsoft Windows PC emulation.

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  • SentinelOne Ransomware Recovery Engineer
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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that includes AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is designed to offer a unified solution for deploying and administering virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade efficiently from older versions of VMM, develop processes for building and installing virtual machines and VM hosts, implement high-availability compute and storage clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor experts offer advanced Hyper-V consulting and VMware vSphere expertise.

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    Progent can help your organization to maintain System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and boost productivity by ensuring that operating systems and applications are always up to date, managing licensing, and monitoring usage patterns to help you make smart purchasing decisions. Once you are set to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to plan and carry out an efficient move to SCCM 2012.

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    Progent's management team includes industry professionals with decades of background providing network consulting services, technical support, and strategic information system planning to organizations ranging from small offices to global enterprises. Great support requires great people, and Progent has assembled a management staff able to provide customers with the best service value available anywhere.

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    Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can offer expertise with Apple Mac applications. Progent can also assist your business with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud. For computer networks built solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of designing, integrating and supporting a network environment that is reliable, secure, efficient and aligned with your company's objectives.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises services to help you to plan, deploy, manage and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup technology.

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