For small company networks located within the state of California, Progent's Microsoft qualified technical experts can deliver phone assistance and troubleshooting to solve your network systems issues fast and affordably. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to identify and fix IT problems without the high cost and time delays normally associated with in-person service dispatches. If your California small business is situated beyond the larger urban areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby network systems support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent's team of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of customers. This means you obtain not just the technical know how needed for the task, but a professional with field proven methods for applying those skills to provide affordable network solutions.

Full Range of Security Help
Progent's CISSP, CISM, and ISSAP certified security consultants can help you to perform comprehensive security audits, restore operations rapidly from virus and worm attacks, configure firewalls, set up secure techniques for off-site and mobile connectivity, deploy spam and virus filtering and email encryption, and create a corporate-wide security strategy based on round-the-clock automated monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection for centralized endpoint security.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of email messages and attachments and blocking the transmission of sensitive or unauthorized data or spam-like messages. ProSight Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and keep in compliance with industry privacy standards and regulatory mandates including HIPAA and Sarbanes-Oxley. Find out more about the entire ProSight portfolio of value-priced outsourced network management services for small and medium-size organizations.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a globally recognized achievement that indicates expertise in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that candidates pass an extensive examination given by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant trained to help businesses in the fields of IS audit process, information technology enforcement, network assets and infrastructure ROI, IT support, protection of data resources, and business continuity planning.

Ransomware Forensics Investigation Services
Progent's ransomware forensics services are aimed at determining and documenting the ransomware assault's progress across the compromised network from start to finish. Progent's ransomware forensics consultants can preserve the evidence of a ransomware attack and carry out a detailed forensics analysis without interfering with the processes required for operational continuity and data restoration. You can utilize Progent's post-attack forensics analysis to counter future ransomware assaults, validate the restoration of lost data, and meet insurance and governmental requirements

5 Key Cybersecurity Practices on a Limited IT Budget
Your company doesn't need to have a monster budget to guard you against cyber attacks. By making some strategic decisions and by following best practices, you can significantly improve your cybersecurity defenses without unsustainable spending. Progent has compiled a short guide that describes five crucial and budget-friendly cybersecurity strategies that can safeguard your organization against the most pervasive cyber threats. By concentrating on these five core areas, you can guard your information, infrastructure, and reputation, even without enterprise-class resources. Visit 5 essential and affordable cybersecurity practices.

ProSight DPS ECHO Managed Cloud Backup
ProSight Data Protection Services (DPS) ECHO offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS ECHO automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn about the complete ProSight series of low-cost outsourced network management services for small and medium-size organizations.

Online Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, assigning accountability, screen sharing, status tracking, problem solving, and and metrics. Designed for smaller organizations with few if any full-time service technicians for end users, Progent's Help Desk Services offer online support at a significant savings from Progent's normal Level 1 desktop service rates. Progent can also provide rapid as-needed escalation to subject matter consultants to resolve complex problems. For details, see Progent’s online Call Center services for small organizations.

Microsoft System Center 2016 Integration
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or onsite support to assist organizations of any size to plan, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for the products, technologies and services that make up building an end-to-end Cisco Jabber solution including Cisco network devicesand management tools, Microsoft 365, Office} apps, Windows and Mac computers, iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.

Short-Term IT Staffing Services
Progent's short-term IT staffing services allow you to meet sudden increases in demand for network support personnel without dealing with the costs and hassle that come with identifying and hiring reliable technical workers and without adding to your permanent head count. For information about Progent's temporary staff augmentation services, visit Progent's short-term staff augmentation services.

Talk to a Progent Network Support Expert
To learn how to access a Progent network consultant for remote or onsite help, phone 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can help your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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  • System Center 2016 and SQL Server Specialists
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    Progent has more than 20 years of experience deploying, and supporting the key components that make up System Center and can help your organization to design, install, maintain, and repair your System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent's consultants can help you to migrate to the current version of Microsoft System Center from a previous release or from another datacenter management solution to provide the benefits of best-in-class provisioning, automation, security, plus datacenter and critical application availability and performance monitoring.

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    Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2K Servers and can streamline network administration, offer technical support and repair, and strengthen security. Progent can also help you create, justify, and execute a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing pilot programs to eliminate the technical risk involved with migrating to Windows Server 2003 by uncovering potential hardware and application compatibility problems.

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    Nexus series switches are intended to provide the throughput, scale, availability, virtualization support, density, data protection and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite support expertise to assist your business to create an optimal switch topology, set up test systems to confirm your network design, deploy Nexus switches, define and implement appropriate policies, run security vulnerability evaluations, set up advanced monitoring and alert systems, fully utilize resources through virtualization technologies, troubleshoot switching and routing problems, maximize system performance, perform capacity planning, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus switches. Progent's consultants can also help you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus platforms.

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  • Award Winning System Center 2012 Operations Manager IT Services
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    Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, optimizing and fixing SCOM environments and offer companies of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical problems detected by System Center 2012 Operations Manager.

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    Progent's experienced ransomware recovery consultants can assist you to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progent's Citrix-certified consultants can help your organization to evaluate the business value of the available versions of Essentials for Hyper-V, assist you to use Citrix management tools in your Hyper-V network, and show you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, flexibility, and recoverability of your virtual network while lowering the cost of equipment and operations and simplifying administrative tasks.

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    Progent's Jabber consultants offer online or onsite support to assist organizations of all sizes to plan, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for all the products, technologies and services that make up building a cohesive Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 applications, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

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  • Microsoft LCS Server Instant Messaging Technical Consultant
    Microsoft LCS Server Consulting

    MS Communications Server provides IM and presence as part of an extensible, world-class package featuring enhanced security, transparent compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and elevated business efficiencies, enhanced worker productivity, and stronger IP security with this simple-to-manage, fault-tolerant IM platform. Successful deployments of Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the benefits of Microsoft Office Communications Server across your entire organization.

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  • Android and Lync integration Technical Consultant
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    Progent's veteran group of IT consultants and application specialists have years of experience providing remote and on-premises support for businesses of all sizes who want to incorporate Android phones into their IT systems so that users can communicate and collaborate from anywhere. Progent offers the range of know-how to solve network issues that involve numerous vendors and that represent a combination of legacy and current technology. Progent offers cost-effective remote expertise to assist you with any aspect of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major network projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or one-on-one training sessions to help you manage and use Android phones to maximize their business value.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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  • 24-Hour SharePoint Remote Technical Support
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    Progent's Microsoft-certified consultants can provide small and midsize companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server offers a central spot for your workers or customers to access, organize, share and interact with relevant information, files, and applications and to interact with one another. It enables quicker and better decisions, more effective sharing across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible within and without an organization. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information they've created in a manner that makes data convenient to find, download and re-use.

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