For small office computer networks located in the state ofCalifornia, Progent's Microsoft certified consultants can deliver remote phone help and remote troubleshooting to solve your network problems fast and cost effectively. Progent has developed world-class skills, sophisticated utilities, and support knowledge bases to identify and fix IT problems without the cost and time delays associated with onsite technical service dispatches.

If yourCaliforniabusiness is located outside of the larger metro areas such asLos Angeles, San Jose, San Francisco, or Sacramento, your local network support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís group of network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a diverse range of clients. This means you get not just the technical skills needed for the job, but a professional with field proven methods for applying that expertise to deliver cost effective network solutions.

SQL Server 2012 Support Services
Progent offers the support of certified SQL Server 2012 engineers as well as experienced software programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery planning specialists, and data security professionals to assist your business to manage your SQL Server 2012 environment and define an efficient and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also help you to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Disaster Recovery/Business Continuity Planning Support Services
Progent offers high-level online consulting for business continuity planning, testing, and education to assist you to respond to possible catastrophes, reduce service disruption for your vital IT functions, eliminate lost information, and comply with examiners' letters and contractual requirements. Progent's business continuity consultants can team with your executive and network administration group to provide business impact analysis, identify interdependencies, identify human and physical resources required to run your organization, prioritize key IT functions and specify allowable restoration times, select colocation sites, set up safe offsite access capability for crucial employees, plan notification mechanisms and define responsibilities for personnel, document a comprehensive recovery plan, and train management and technical staff to carry the agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery/business continuity experts can show you how to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

ProSight Data Protection Services Managed Backup and Recovery
ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read about the complete ProSight family of low-cost network management outsourcing services for small and medium-size businesses.

Live Online Education for Desktop Apps
Progent offers online classes for an array of client applications. Progent's Webinar training covers areas such as Microsoft Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro development, Publisher collaboration, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based training provides the benefits of conventional classroom seminars, including immediate communication between students and teachers, but eliminates the costs of transportation and the hassle of trying to synchronize the availability of multiple trainees.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery (DR) between sites located as far as 300km apart from each other. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR solution to prove compliance with industry standards and government mandates.

MySQL Database Application Development and Database Administration Support
Progent's MySQL software developers, database architects, and DBAs offer affordable online database administration or software development support and can help businesses of all sizes to configure and manage MySQL in a robust IT infrastructure that offers advanced performance, expandability, and protection. Progent also has proven skill helping businesses migrate applications from an Oracle environment to MySQL.

Mac Consulting Services
Progent's experts can provide Mac users a range of services such as remote Apple macOS and OS X desktop support, help with Mac software, Office 365 Outlook for Mac and Exchange consulting, Apple macOS and OS X protection and network infrastructure engineering, integration between Mac and Microsoft Windows networks, and individual training. For IT networks built solely on Mac or for systems incorporating a combination of Apple macOS and OS X, Linux, and Windows-powered servers and workstations, Progent has the experience and depth to handle the challenge of designing, installing, and maintaining a network solution that is reliable, protected, efficient, and supportive of your business objectives.

Azure cloud Integration Consulting
Progent's Microsoft Azure planning and integration experts can assist you with any stage of Azure cloud integration including needs analysis, readiness assessment, solution architecture, pre-production testing, deployment, automated management, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to set up a hybrid ecosystem that seamlessly integrates on-premises datacenters with Azure services.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of all sizes to plan, implement, manage, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network appliancesand management software, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.

Google Cloud Platform (GCP) Planning and Integration Consulting
Progent's Google Cloud Platform (GCP) integration experts offer affordable remote and on-premises support to help businesses of any size to migrate all or part of their core network infrastructure to Google Cloud Platform services. This can save time and hardware costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

Get in Touch with a Progent Computer Consultant
To learn how you can contact a Progent network support expert for remote or onsite support, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Progent offers national online phone support and troubleshooting services for companies that operate Apple Mac environments or whose information systems include a combination of Mac with Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X users a range of IT services such as desktop support, migration to the latest edition of Mac OS X from other earlier versions of Mac, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad support, or moving to iCloud services. Remote IT help offers optimum leverage for your information technology budget by preserving client productivity and shortening the hours charged for computer repair services. Sophisticated online access technology and skilled service specialists and engineers allow Progent to handle the majority of network problems without squandering time and expense by going to your site. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISA premier security specialists to assist you with the toughest network problems.

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  • 24-7 Mac Phone-based Specialists
    macOS Troubleshooting Specialists

    Progent offers national remote technical support and troubleshooting services for companies who run Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft technology. Progent's engineers offer Mac clients a variety of services such as desktop support, upgrading to the current version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent can also assist you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Remote network consulting provides maximum return for your IT budget by preserving user efficiency and limiting the time charged for computer repair services. Advanced remote support technology and experienced technicians and engineers allow Progent to handle most network issues without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security specialists to help you with the most difficult network issues.

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  • Cisco Tracking Service Costs Network Consulting
    Services Documentation Computer Consultant

    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each consultant to each customer. The practice of documenting and archiving service records results in more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

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  • IT Services Windows Server 2012 R2 Hyper-V
    Open Now Microsoft Hyper-V 3.0 Virtual Server Online Help

    Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in critical areas including secure multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Hyper-V to deploy and maintain virtual servers to cut IT costs and enhance availability.

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  • Microsoft Project Server 2013 Support and Help
    Project Server Coding

    Progent's Microsoft engineers offer in-depth support in implementing, using and troubleshooting any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help organizations of any size to receive all the advantages of this powerful project management solution. Support services available from Progent include system planning, software configuration and migration, strategies for safe collaboration among local and remote or mobile users, network optimization, and customized webinar training.

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