For small office computer networks located in the state ofCalifornia, Progent's Microsoft and Cisco qualified professionals can provide remote phone assistance and troubleshooting to solve your computer network troubles fast and affordably. Progent has acquired world-class skills, sophisticated tools, and support databases to diagnose and fix network problems without the expense and time delays associated with on-site service calls.

If yourCaliforniabusiness is located beyond the larger metro areas such asLos Angeles, San Jose, San Francisco, or Sacramento, your nearby computer network support choices may be limited in skills, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing wasted time due to technical issues persisting for too long. Progentís group of network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

Advanced Project Management Consultants
For enterprise project management support, Progent offers the services of veteran IT experts with years of experience as IT project managers for program development, business technology deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven project managers can provide advanced management expertise to assist enterprise clients to adhere to leading practices to make sure major projects are successfully completed on schedule and on budget.

Consulting Expertise for Managing and Monitoring the Remote Endpoints of Your Teleworkers
Progent can assist small and mid-size organizations to implement centralized endpoint management solutions for maintaining devices operated by telecommuters. To learn about ways Progent can help your organization to manage and monitor the remote endpoints of your teleworkers, visit consulting expertise for managing the remote endpoints of your telecommuters.

Immediate Support for Urgent Issues
With Progentís urgent online network troubleshooting services, you can receive instant assistance for problems that are causing network disruption. Remote support eliminates the long wait and increased cost associated with in-person technical help. For typical network administration work, Progentís online support engineers can complete most jobs within a few minutes of receiving a request, instead of forcing you to live with a problem for up to a day for on-premises support to arrive.

Planning and Migration Support services for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial product was published over a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide whether an in-house, online or hybrid deployment is most sensible for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management services or can help in specific jobs related to your SharePoint 2013 deployment.

Progent's Consulting and Development Support for SQL Server 2016
SQL Server 2016 offers significant improvements in performance, capacity, security, uptime, BOYD support, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants offer online and on-premises support to assist organizations of all sizes to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics ERP, Skype for Business, and SCOM.

BI Reporting and Analytics Consulting
Progentís BI reporting consultants offer remote and on premises consulting to help your organization with any aspect of BI reporting ranging from troubleshooting or enhancing reports to planning and deploying a comprehensive business intelligence environment. Progent's BI experts can help your company to maintain your current BI system, help you to upgrade reports from a legacy reporting product to a current solution, and deliver as-needed online mentoring to meet your specific needs. Progentís business reporting and analytics professionals can provide expertise in all popular business analytics reporting platforms including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Unified Communications Manager and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with applications like Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can help with any aspect of CUCM configuration and troubleshooting in areas that include integrating VoIP phones and video phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably following industry best practices.

Collaboration Applications Consulting Expertise for Telecommuters
Progent can assist small and medium-size businesses to deploy collaborative technology like SharePoint and Teams to allow their at-home workforce to benefit from positive interaction with colleagues and clients. For information about how Progent's consultants can help organizations to install and maintain collaborative platforms for at-home workers, go to collaborative solutions expertise for at-home workers.

Linux Support and Linux/Windows Integration
If your company IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into a cohesive network that permits all your operating systems to coexist peacefully for easy administration, seamless dataflow, high availability, enhanced performance, and tight security. If you are writing or testing Linux applications on a network that incorporates Windows-powered servers, desktops, and applications, Progent can provide comprehensive support outsourcing that frees you to concentrate on your area of high-value expertise.

Detailed Reporting of Services
Progent provides complete and detailed documentation of all service work to ensure customers donít ever feel like a hostage to their support company. Progent sends e-mail documentation of services immediately after finishing each service interaction, and also encloses a hard copy along with monthly invoices. Complete network service reporting makes it less disruptive for customers to transfer to a new service organization or assume increased support duties internally. Complete support documentation also provides IT managers the visibility required to determine the value of maintenance services and produce more realistic network expense projections.

Progent's Consulting Support for Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, versatile OS that allows small businesses to make the move from the older stand-alone in-house datacenter to the modern hybrid networking model that combines on-premises and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to evaluate the potential business benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent offers comprehensive project management to help you plan and execute a smooth move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure integration consulting.) Progent also offers ongoing consulting, technical support, and customized training.

Help Desk Call Center Support for Telecommuters
Progent can provide small and medium-size companies overflow or comprehensive Help Desk Call Center support services for a remote workforce. To learn about Progent's supplemental or fully outsourced Help Desk services for a remote workforce, visit Help Desk Call Center services for teleworkers.

Contact a Progent Computer Support Expert
To see how to contact a Progent network consultant for remote or on-premises help, phone 1-800-993-9400 or go to Online Network Help.



An index of content::

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    Cisco's Meraki MS line of switches are intended for environments that go from branch offices to large campuses. Progent's Cisco-certified consultants can provide affordable remote consulting to assist your company to design and deploy an efficient network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-based management architecture, set up policies to maintain compliance, create and validate a disaster recovery strategy, and resolve issues related to any facet of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking solution.

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    Windows Server Essentials is a value-priced, entry-level operating system that enables small businesses to make the move from the older stand-alone in-house datacenter to the modern hybrid networking model that combines both local and cloud-hosted resources. Progent's consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of moving to WS 2012 R2 and adopting a hybrid local/cloud design for your network environment. Progent can provide full-service project management so you can design and carry out an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent also offers continuing consulting help, troubleshooting, and training.

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    Progent's Cisco-certified wireless technology experts can help you to deploy, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.

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    Dynamics GP/Great Plains software includes analysis and reporting capabilities that let you track all business processes, sales and expenses, and market trends with built-in drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting support expertise can enable you to design reports that allow you to analyze your business more thoroughly, converting raw data into valuable business information. Progent can improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized line-of-business software development and eCommerce solutions that integrate transparently with Dynamics GP.

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    Progentís Microsoft-premier consultants can assist your organization to update your application servers or desktops from 32 bits to 64 bits. Progent can help you to understand the risks and advantages of migrating to 64-bit processing, design an affordable upgrade strategy that reduces operational disruptions, and offer inexpensive, expert online support to assist you to install 64-bit software and application software on your current computers.

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    Progent can help you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid solutions that transparently integrate on-premises and cloud-based products and services.

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    Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite services that include system design, deployment, administration, troubleshooting, and application development expertise to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    Progent has extensive experience delivering a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is one of the pioneers in delivering expert online network consulting and has delivered network solutions to clients in every state. Remote support eliminates travel expenses and solves problems more quickly than on-premises service calls.

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    Progent provides Microsoft Windows 2003 Cluster Server assistance to help your organization utilize non-stop server clusters designed to deliver 24x7 operation. Windows cluster servers for non-stop systems include Windows Cluster Server, SQL Cluster, and Microsoft Exchange Server Cluster. By assisting you t create non-stop server clustering solutions based on Windows Server 2003 Cluster, Progentís Premier Windows professionals ensure that your fault-tolerant clustered servers are configured to maximize the competitive value of your IT system.

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    Network monitoring ordinarily consists of observing a networkís resource usage in order to uncover throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network integration engineers can help you use both these tools to tune and troubleshoot your network. Progent's UNIX support professionals offer small companies and developers help with administering and supporting UNIX and Linux systems that coexist with Microsoft-based technology.

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    Progentís Microsoft-certified consultants offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a common location for your employees or customers to access, manage, distribute and interact with useful information, files, and applications and to communicate with other people. It allows faster and better decisions, more efficient access across groups and more streamlined business practices. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available within and without a business network. Windows SharePoint Services connect workers, clients, teams and projects with the data theyíve developed in a way that makes data convenient to locate, retrieve and apply.

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    Progent's Microsoft-certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test systems and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management staff, develop an enterprise-wide security strategy, automate IT administration, help with application development, and generate and test a DR/BC plan.

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    Progent believes that a carefully architected and executed information system can be a crucial piece for accelerating a company's success, and we follow this belief in our corporate network infrastructure. Progent has built a zero-downtime virtual office network that enables Progent's staff consultants and authorized contractors to offer rapid and efficient service, cooperate easily on complex projects, and experience professional and personal growth from acting as a member of a dynamic business culture of self motivation and freedom.

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  • Barracuda Backup Encryption Remote Support Services
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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to assist you to design, integrate, operate and troubleshoot a BDR solution built on Barracuda technology.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, administer, and troubleshoot a network-wide migration to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit programs which you want to keep as well as the latest 64-bit editions of software you plan to install.

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    Progentís colocation center IT services are designed for companies with hardware located at Internet Data Centers or data center colo hosting sites and in need of timely on-premises help at the co-location facility as well as off-site help from Microsoft and Cisco Premier professionals. Progent provides a full range of Internet Data Centers and IDC and colo support services including system topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and communications networking, development and deployment of fault tolerant configurations, architecting and implementing layered security defenses, firewall integration and support, configuring load balancing solutions, and planning fault tolerant server clustering configurations.

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  • Consultant Services Azure Resource Manager
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    Progent can help small businesses to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment investments. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.

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