For small business networks located anywhere in the state of California, Progent's Microsoft and Cisco authorized consultants can provide remote phone help and troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed world-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the expense and time delays associated with onsite technical service visits.
If your California business is located outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer network support choices may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a broad range of customers. This means you get not just the technical expertise needed for the task, but an expert with proven methods for applying those skills to assist with affordable network solutions.
Desktop Support Services
Progent offers a broad array of cost-effective consulting and support services to assist your company to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 migration support, Windows 8.1 technical support, Microsoft Windows 7 support, Microsoft Office and Office 365 integration, and 64-bit operating system expertise.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.
Migration Consulting Support for SharePoint 2013
Progent has been providing SharePoint support since the initial SharePoint product was published more than a decade ago, and Progent has the breadth and depth of technical knowledge to assist organizations of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration solution; determine whether an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your purposes. Progent can provide full project management services or can help in specific tasks related to your SharePoint 2013 migration.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple venues with any number of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi professionals who can assist your organization to determine the value of UniFi technology for your business and help you to plan, install, administer, and troubleshoot your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious achievement that signifies expertise in network security auditing. Accredited by ANSI, the CISA accreditation has candidates pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-certified network security audit professional trained to assist businesses in the areas of IS audit process, IT governance, systems and architecture lifecycle, IT support, safeguarding of information assets, and disaster recovery preparedness.
Full Portfolio of Security Services
Progent's CISA, GIAC, and CISSP certified security experts can help your company to perform complete security audits, recover rapidly from attacks, configure firewalls, configure safe techniques for remote and mobile access, deploy spam protection and email encryption, and craft a company-wide security plan built around round-the-clock automated network monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.
ProSight WAN Watch Infrastructure Monitoring and Management
Progentís ProSight WAN Watch infrastructure management service makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about Progent's entire ProSight portfolio of low-cost managed services for small and mid-size organizations.
Team Approach to Support and Problem Escalation
Information networks have grown ever more complex. In addition, most small business computer networks integrate software and hardware from dozens of different vendors. This makes computer integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have in-depth knowledge in all areas of information technology, or broad hands-on experience in the thousands of products, models, and updates that small companies include in their information networks. Progent utilizes a team methodology to network consulting and depends on subject matter specialists to bring in-depth knowledge when necessary to solve complex technical issues effectively, at the least expense to your company.
Progent's Consulting and Development Services for SQL Server 2014
SQL Server 2014 includes major improvements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services including planning, configuration, administration, remediation, and software development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment. In case your organization is currently using Microsoft SQL Server 2014, Progent can assist you to carry out a cost-effective upgrade to Microsoft SQL Server 2016.
Barracuda Backup On-premises and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards critical business data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to assist you to design, configure, manage and repair a BDR solution built on Barracuda technology. For more information, see Barracuda Backup and disaster recovery consultants.
Configuration Support for Lync Server 2013
Microsoft Lync 2013, renamed Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing, and both IP and PSTN calling enabled for a wide range of desktop and mobile devices. Progent's certified Lync 2013 experts can help your company to assess the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your current and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook, Excel and PowerPoint. Progent's Skype for Business consultants can also help your organization to design and implement out a smooth migration to Skype for Business.
Wireless IP Phone Solutions
Integration of Cisco's wireless IP phones usually demands that IT teams set up and fine tune numerous components of your Wi-Fi environment such as wireless access points, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide online and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Cisco IOS software Update Consulting
If your network incorporates Cisco routers, you may be using an old version of IOS, the operating system used in most Cisco router as well as the latest switches from Cisco. Cisco frequently publishes updates to IOS to fix problems, shore up security weaknesses, or add functionality. Unfortunately, upgrading IOS and other Cisco OS platforms can be tricky, depending upon your Cisco equipment and your system infrastructure. For example, there may be limitations of local RAM that could cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide selection of services related to upgrading Cisco IOS or any Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent can perform inventories of your router software, propose appropriate updates, prepare Cisco devices, transfer images/, activate and verify your update, tune throughput, resolve issues, and teach your network support staff how to utilize all significant new functions.
Get in Touch with a Progent Network Support Expert
To see how to access a Progent computer consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Help.
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