Additional Topics of Interest

Teleworker Services Support Outsourcing
Helpdesk for At Home Workers Online Technical Support

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Small Business Computer Consulting Services Cisco Router
Cisco Planning Expert

Progent's Cisco CCIE network experts can assist your business to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software consulting.

Service Reports Remote Technical Support
Services Documentation Network Engineer

Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of documenting and organizing service records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't release the keys to the kingdom.

Colo Information Technology Consulting
Top Internet Data Center Configuration

Progent's data center IT services are intended for businesses with hardware located at IDCs or data center co-location hosting facilities and requiring timely in-person assistance at the colo facility plus remote support from Microsoft and Cisco Premier experts. Progent provides a full range of data center and IDC and colocation consulting services including network topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, development and installation of high availability systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering configurations.

Microsoft LCS Server Consultancy
Consultancy Microsoft Live Communications Server

Microsoft Communications Server delivers Instant Messaging and Real Presence in an extensible, world-class solution offering enhanced security, seamless compatibility with popular Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product allows lower costs and elevated business efficiencies, enhanced individual output, and better IP protection. Microsoft Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and on-premises configuration support and mediation services for your Office Communications Server deployment and can help you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and execute an efficient migration that will add significant strategic value to your information network

Cisco Unified SIP Proxy Remote Support
After Hours CCIE Certified SIP Security Computer Consultant

Progent's Cisco-certified SIP infrastructure consultants can help you to design, integrate, maintain, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based IP PSTN trunks and offer cost-effective online or onsite expertise to help businesses to migrate smoothly to a modern communications environment that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

Small Business WAP500 AP Network Consultant
CCIE Expert Certified Small Business WAP371 Consultants

Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to configure, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.

Services Dynamics GP Development
Consult Dynamics GP ODBC

Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms make it possible to design specialized line-of-business applications and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to analyze your business more effectively, transforming uncooked information into useful understanding of your company and customers.

802.11ax wireless controller Online Support
Network Engineer 802.11ax wireless controller

Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of wireless access points, tuning wireless throughput by limiting the impact of radio frequency congestion, enhancing wireless uptime with rapid auto-failover, and hardening security by identifying threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's latest wireless controller solutions.