If your company is developing UNIX-based applications on a network that includes MS Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your area of high-value expertise without the constant hassle of managing your business network. By using automated network monitoring and by delivering online and in-person support as your business needs it, Progent represents an economical alternative for managing an information network that features excellent dependability, protection, and performance. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.
Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can help you design, deploy, maintain and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progentís Cisco-Premier technology consultants provide experienced PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management solutions. Progentís Cisco experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop solution that maximizes the strategic impact of your information network; configure XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your network managers to follow best practices to maintain XenDesktop effectively.
Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Cisco-certified CCIE network experts can help your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
Progent's Cisco-Certified network consultants can assist you to use Cisco's management tools alongside a selection of powerful third-party products to build a comprehensive network management strategy to keep your network operating smoothly, fully utilize limited resources, guard your data, recover quickly from hardware failure or malicious attacks, and allow you to expand or reassign valuable resources sensibly and affordably as your business grows.
Progent can provide the support of a senior specialist with extensive hands-on experience configuring, managing, and upgrading video conferencing platforms from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT support team, your Internet Service Provider, and your telepresence platform supplier to help your company increase the business value of your telepresence solution.
Progentís Wireless Site Survey assists you to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN customized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, Quality of Service, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service.
Progent's Microsoft-certified Forefront Threat Management Server and ISA Server 2006 experts can assist you to design, deploy, and manage an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, speed and ease-of-use that your business needs.
Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller products. Progent offers expertise for both hardware-based and software-based wireless controllers and can assist you to decide which version is appropriare for your Wi-Fi environment. For 802.11ac Wave 2 wireless controller appliances, Progent offers Cisco 3504 wireless controller support, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller consulting.
Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the foundation for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET functions included with Small Business Server 2011 requires an IT expert with hands-on expertise and extensive knowledge in designing and implementing effective and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network environments based on the SBS line of servers and programs.
Microsoft System Center 2016 Data Protection Manager provides automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for critical platforms such as SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from an older release of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent offers online or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on schedule and on budget.
Progent's Data Center professionals can help you identify fault-tolerant data centers that meet the specific needs of your company. Fault tolerant off-site data centers are particularly appealing to small businesses due to of their affordability and convenience compared to taking a do-it-yourself strategy. Trying to create an in-house data center that offers even a minimum degree of fault tolerance is too costly for the majority of small companies. Progent can show you how to reap all the benefits of high availability data centers and 24x7 colo sites by providing a full array of engineering and support services.
For mid-size businesses who need network consulting services, Progent offers an array of alternatives such as on-site help, on-line support, phone-based Help Desk, round-the-clock support with automatic network monitoring, emergency staffing, site relocation services, software development, and expert consultation. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides expert in-person support for fixing technical problems rapidly and economically.
Progentís Technical Response Center (TRC) offers low-cost nationwide after-hours online assistance for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide 24x7 phone support and remote secure network access to troubleshoot and resolve technical problems rapidly and affordably.
Years of background delivering Microsoft support and Cisco technology consulting has allowed Progent to build an unmatched capability for serving branch offices that require IT service with the responsiveness common to with small firms but which includes professional communications, thorough documentation, and compliance with enterprise IT protocols. If your corporation has a remote office situated anywhere in or any region served by Progent's engineers, Progent can provide a wide array of onsite and off-site network support services and network architecture expertise.
Progent can provide quick access to the expertise of seasoned wireless specialists who can help you to assess the value of Ubiquiti UniFi Wi-Fi access points for your company and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to help you to choose, configure, and position Ubiquiti UniFi Wi-Fi access points for your required coverage and throughput.
Microsoft CRM helps mid-market businesses build profitable customer relationships. Built-in Sales and Customer Service components allow in-house staff to share information to help improve sales success and offer consistent, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to integrate Microsoft CRM with your marketing or customer support databases.
Progent is structured to provide comprehensive online support for all technologies common to todayís small business IT networks and offers an array of vital, on-demand support services including a temporary Chief Information Officer to provide advanced IT design and budgeting skills, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as a managed service, project management for major projects such as site relocations orOS upgrades, Cisco-certified experts for designing high-performance and reliable network infrastructure, security engineers to verify information protection and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to create, customize, or troubleshoot mission-critical applications.
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
Progent offers customized online instruction for a range of client applications and environments including Office and Office 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Online instruction offers the benefits of traditional physical classroom seminars, including instant interaction between clients and teachers, but eliminates the costs of travel and the challenge of trying to accommodate the availability of many workers. Available to individuals or classes of all sizes, Progent's live online training allows the instructor to run the seminar from a remote facility and the clients can be dispersed across a campus or across the country. Live online instruction deploys powerful teaching tools like virtual white boards, real-time questions, and shared applications. Classes can be short and targeted to specialized subjects or extended in time and wider in coverage.
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control network environments that span local offices, data centers, and cloud resources.
Microsoft Lync 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with app sharing and whiteboard, and both IP and PSTN telephony enabled for a broad assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts and network integrators can help your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology suitable for your present and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your IT team and end users. Progent has expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent's SonicWall firewall experts can help you deploy, manage, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security plan and build protection into your business processes.
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This allows you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and within budget.
Progent's Power BI experts can help you to design, install, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI reports and dashboards. Progent can help you implement and manage an on-premises, cloud based, or hybrid network model to run Power BI.
Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and protected communications environment that supports the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can assist you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your present and future plans, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT team and end users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.
Progent's certified professionals can help you to evaluate the benefits of Windows Server 2008 for your business, develop pilot systems and rollout strategies, integrate Windows Server 2008 with your network infrastructure and applications, educate your IT personnel how to use new administration utilities, and deliver ongoing consulting and tech support via low-cost alternatives such as Help Desk support and online technical assistance.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security designs for information systems with multiple sites, remote users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and deploy an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your network.
Progent can help you in any facet of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and setting up Outlook clients.
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This allows you to have specific mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on schedule and on budget.
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized management of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to create and centrally control IT environments that span branch offices, data centers, and cloud resources.
Progent provide businesses of any size enterprise-class network remote or on-premises consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.
Progentís Technical Response Center offers national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support experts offer telephone support and remote secure computer connection to troubleshoot and resolve network problems rapidly and economically. The scope of technical expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult network issues to competent experts as needed.
Progent can provide the support of certified engineers as well as seasoned software programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and certified security professionals to assist you to assess the likely advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's test lab, design and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure an efficient and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Microsoft Windows Server 2008 R2 features high levels of performance, protection, fault tolerance, expandability, and versatility that improve output of on-site, branch office, and mobile users. Progent's network professionals can deliver cost-effective remote consulting, technical support, and training services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 to add substantial business value to your network.
Progent's certified ISA Server consultants have broad backgrounds creating Microsoft-based security solutions for information systems with multiple sites, remote users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without restricting your network.
Progent can help you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud products and services.
Progent's Cisco CCIE network consultants can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone consulting, and CUCM/CallManager software support.
Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to preserving the health of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a degree of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as low-cost services designed to assist your company to detect and fix a an array of network issues before they can hurt your business.
Progent's Microsoft-certified consultants offer remote or onsite support to help organizations of all sizes to plan, implement, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier releases of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly challenging problems, or full project management support. Progent can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.
Progent's Cisco Meraki Wi-Fi access point experts offer online and onsite support to assist organizations of any size to plan, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides identical connectivity, performance, security, ease of management and availability for wired and wireless clients regardless of their mobility or device.
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center gives small and midsize organizations an efficient alternative to dependence on independent service individuals by offering extensive technical knowledge shared by numerous engineering groups, optional round-the-clock availability of urgent help, fast escalation to appropriate engineers for solving even the most difficult issues, support consistency and reliability, quick follow-up overseen by seasoned IT service administrators, a selection of convenient ways for initiating service jobs, and a high level of process transparency made possible by trouble ticket updates and available through a web-based portal.
Progent's ProSight family of managed services are geared to offer businesses who maintain small in-house network support teams with low-cost access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed services include predictable IT management expenses, automation of common management processes, continual absorption of new information technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of computer technology with strategic objectives, guidance from seasoned network consultants, and allowing management to concentrate on business instead of ever-changing network technology.
Progent's Microsoft-certified experts have two decades of background providing e-mail and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server support services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and mobile email access. Progentís Microsoft Exchange consulting and support offerings can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Progent's Test and Training Lab at the QTS Internet Data Center is available for piloting line-of-business applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent clients without sufficient in-house resources to configure effective test environments, the lab cuts capital costs and technical risk while keeping critical network initiatives on schedule.
Progent offers online and onsite consulting to help your organization with any phase of BI reporting from troubleshooting or enhancing applications to designing and deploying a comprehensive BI environment. Progent's BI consultants can help you to maintain your existing BI environment, assist you to upgrade reports and databases from an outdated reporting platform to a current one, and provide as-needed online mentoring tailored to your specific needs. Progentís business reporting and analytics consultants offer expertise in the leading business analytics reporting tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client endorsement and enjoy the tightest working relationship with Microsoft. The understanding, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company more complete technical solutions for your IT system.