Cisco Cisco Unified Communications Manager (Unified CM), previously branded CallManager, operates as the core of Cisco's collaboration platform. Cisco Unified CM and Unified Communications Manager Express provide an advanced IP-PBX by integrating closely with apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver effective and budget-friendly remote and on-premises expertise to assist businesses of all sizes to create and maintain CUCM environments by providing Cisco Unified Communications Manager configuration and technical support consulting services that deliver optimum productivity. Progent can help with any facet of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR routers with CUBE support, creating UCS server failover solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.
Progent provides nationwide online technical support and troubleshooting services for companies who run environments based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides optimum return for your information technology dollar by preserving client efficiency and limiting the time billed for network repair services. Sophisticated online access tools and experienced technicians and engineers combine to enable Progent to handle most IT problems without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with by telephone or via a mix of phone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to assist you with the most challenging system problems.
Cisco's security and offsite connectivity technology for small to mid-size companies represent a full range of easy-to-administer security hardware and software to let you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and VPN access concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your business objectives.
Cisco's Meraki MS line of access and aggregation switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to help your company to plan and deploy a productive network solution that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, set up policies to ensure security and compliance, develop and validate a disaster recovery strategy, and troubleshoot issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a cohesive networking infrastructure.
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, deploy, manage, debug and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-connected IP PSTN trunks and offer cost-effective online or onsite expertise to assist businesses to migrate smoothly to a modern communications network that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.
Progent's Microsoft certified engineers can provide offsite and on-premises support expertise to help your company to administer, support, and repair PCs powered by Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, disaster recovery, online access, smartphone and tablet management, Wi-Fi configuration, and 24x7 network monitoring.
Progent's certified wireless networking consultants can assist businesses of all sizes to design, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to achieve the performance, range, density, expandability, security compliance and manageability needed for seamless connectivity between wireless and wired network infrastructure. Progent can provide efficient remote and onsite support for both end-of-life and current 802.11ac Aironet access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
Nagios and MRTG are powerful, license-free monitoring tools that run under the Linux OS and can be deployed to analyze UNIX environments, Windows networks, or mixed-platform systems where the Linux OS and Microsoft Windows coexist. The Nagios monitor lets system support engineers to monitor network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you graph the bandwidth in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's network monitoring engineers can assist you to utilize both these programs to streamline and troubleshoot your computer network.
Progent's Cisco-certified wireless integration consultants can assist you to deploy, administer, and debug Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent offers Microsoft Windows Cluster Server support to help your company implement non-stop server clusters designed to deliver 100% operation. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By helping you plan zero-downtime server clustering solutions powered by Windows Clustered Server 2003, Progentís Certified Windows professionals ensure that your fault-tolerant server clusters are set up to optimize the business advantage of your IT network.
Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud readiness, works with popular smart phones and tablets, allows single sign-on with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants have the broad knowledge and hands-on experience to resolve the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the return on your investment in this powerful product.
Progentís Microsoft-certified engineers can assist you to enhance your application servers and/or workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of moving to 64-bit computing, design an efficient upgrade process that reduces business interruptions, and provide inexpensive, professional online help to assist your organization to configure 64-bit software and application programs on your existing hardware.
Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Progent offers the support of certified consultants as well as experienced database application programmers, DBAs, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security professionals to assist you to assess the potential benefits of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and configure a cost-effective and secure network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Progent has created several security packages intended to deliver larger institutions a professional and comprehensive network security evaluation from a group of premier security consultants. All Progent's network security evaluation packages feature a suite of procedures like network scans from within and from outside your network security perimeter, expert analysis of scanned data by accredited security engineers, production of a paper explaining the results, plus an interactive high-level executive summary and an in-depth live outbrief for in-house IT administrators.
Lync 2013, renamed Skype for Business, enables organizations of all sizes to create a centrally managed and protected communications ecosystem that supports a BYOD computing model with instant messaging (IM), real-time presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or hybrid model appropriate for your present and future goals, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT team and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
Progent's Cisco-certified Wi-Fi technology consulting experts can help you to configure, administer, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Progent can provide the support of certified engineers as well as experienced database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and configure a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.
Progent's Microsoft-certified Windows 2003 Server consultants can provide computer help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, update, and support offerings include system design, installation, project management, on-premises and remote network support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 10 years of support in Microsoft integration, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with planning, installing, administering and troubleshooting sophisticated IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Windows NT.
SQL Server 2014 includes major improvements in critical areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services that include system design, deployment, management, troubleshooting, and application development services to enable businesses of any size to realize fast return from their SQL Server 2014 investment.
Progent's Experts Team offers support in key fields that include Apple OS networking and applications; Support for Linux-based, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Mission-critical and vertical application help; CIO, management information analyst, and project management services; Special applications development and deployment; Web site, eCommerce, Electronic Data Interchange, and client portal development and deployment; DBM management and performance help; Business information consulting; and Telecommunications architecture consulting.
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent's UNIX platform support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop source to help you build and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that let you track all business processes, revenues and expenses, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting services can help you design reports that let you analyze your business more thoroughly, converting raw data into useful business information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer specialized business application development and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX 500 or Cisco ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, tune, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services
Progentís private cloud hosting service allows small and midsize organizations to run key applications like SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup and restoration. You can take advantage of Progentís private cloud hosting service to eliminate large investments in the acquisition, upkeep, and management of network equipment and data center facilities while achieving world-class levels of system reliability and security.
Progent provides nationwide remote help and troubleshooting services for companies who operate Apple Mac networks or whose information systems feature a combination of Apple macOS and OS X with Microsoft Windows products. Progent's engineers can provide Apple macOS and OS X clients a range of services such as desktop support, upgrading to the most recent version of Mac OS X from other earlier editions of Apple macOS and OS X, plus help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Remote technical support offers optimum return for your information technology budget by extending client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without squandering time and expense by going to your location. In the vast majority of cases your network problems can be remediated over the phone or through a combination of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISM premier security professionals to assist with the toughest network issues.
Progent's certified Windows 2000 Server consultants offer network help and information technology consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, optimization, and troubleshooting services include system planning, installation, documentation, local and off-site support, Help Desk outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Progent's certified Internet Security and Acceleration Server consultants have broad experience developing corporate security solutions for IT networks with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy an installation of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.
Progent can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller technology.
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick fixes so you won't be tempted to permit less critical problems to fester.
Microsoft Lync 2010 supports IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support services to help your company to manage and repair your existing Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration.
Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals and information workers, reducing the complexity of designing, integrating, administering, and accessing company information and database applications in environments ranging from handheld devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in designing and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Progent delivers the help of Microsoft and Cisco-Certified IT support professionals to offer clients affordable alternatives to help companies maximize the value of Microsoft and Cisco products. For networks that range from small offices to large corporations, Progent's expert engineers can help you enhance your information system's e-mail architecture, security, reliability, throughput, and system administration.
Progent is a pioneer in cost-effectively delivering world-class network help to small companies. Progent's success in addressing the network service requirements of the historically underserviced small business market is the cumulative outcome of major technical and operational breakthroughs that have eliminated a great deal of the traditional expenses out of managing network service, added unmatched technical expertise into the IT service system, and dramatically accelerated the repair process.