Progent's CISM-certified security consultants can show you how to safeguard your Apple Mac environment through professional services including performing security audits, clean up after virus and worm attacks, configuring firewalls, integrating secure off-site and mobile access, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the specific objectives of your business network.
MS Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package offering advanced security, seamless compatibility with popular Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better intellectual property protection with this easy-to-administer, highly available solution. Effective deployments of Office Communications Server require careful planning and thought before roll out. Progent's Microsoft-authorized consultants can deliver the expertise needed to realize all the advantages of Office Communications Server across your whole organization.
Progent offers the support of Microsoft-certified consultants and seasoned database application programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security professionals to help your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, set up pilot environments at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
If you are producing Linux-based software in an environment that has MS Windows-based servers, PCs, and office applications, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value know-how without the constant distraction of managing your business network. By using smart network monitoring and by providing remote and in-person assistance when your company needs it, Progent offers an economical way for maintaining an IT network that features excellent reliability, protection, and performance. Progent's Linux developer support services feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-premises support and repair, network monitoring services, and Contact Center support.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to design custom line-of-business applications and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you design reports that let you analyze your business more effectively, turning raw data into valuable understanding of your business.
Progent's Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and business analysis solution based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented design you can license only the functions you currently require, with the option to add clients and increase functionality in the future. Progent's Microsoft Dynamics GP support experts can help you install, customize and administer the latest release of Dynamics GP or migrate smoothly from an earlier version.
Progent's Data Center consultants can help you identify fault-tolerant data centers that match the specific requirements of your company. High availability Internet Data Centers are especially attractive to small organizations due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to design an in-house data center with even a basic degree of fault tolerance is too expensive for the majority of small organizations. Progent is ready to show you how to get all the advantages of high availability data centers and fault tolerant colo sites by providing a complete range of consulting and support services.
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds helping small and mid-size organizations to minimize system downtime by offering cost-effective online consulting support for disaster recovery/business continuity planning, fault-tolerant network infrastructure, backup/restore solutions, and transparent system maintenance. Progent's business continuity experts can help your company to plan and test a sensible business continuity plan that matches your business goals and IT budget. Progent's disaster recovery specialists can help you to design, deploy, and manage fault-tolerant technologies including non-stop Internet access, virtualization, fail-over clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's certified security staff can show you how to secure your Mac network through expert support offerings such as running security tests, clean up after virus and denial of service penetrations, configuring firewalls, integrating secure off-site and mobile connectivity, deploying monitoring software for protection against viruses, spam, and malware, and developing a company-wide security plan adapted for the specific goals of your business network.
Progent's Apple Mac networking engineers can help you with a wide range of network infrastructure issues such as network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies including VoIP and fast wireless networking. For business networks built exclusively on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to handle the complexity of planning, configuring, and supporting a system architecture that is robust, safe, efficient and aligned with your business goals. Progent can help you deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also provide certified experts to support Cisco routers and switches.
Progent's network consultants can assist your company to streamline desktop software update deployment by providing expertise with administration solutions such as Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Configuration Manager 2016 automates software provisioning at scale, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides network health reporting, enables secure self service, and offers a common point of control for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can assist you with any facet of planning, installing, using and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid environments.
Microsoft Office Communications Server delivers Instant Messaging and presence in a scalable, world-class package offering enhanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated business efficiencies, increased worker output, and stronger IP security. MS Office Communications Server has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can help your organization to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add significant strategic value to your information network
Nexus series switches are designed to deliver the throughput, scale, dependability, virtualization support, density, data protection and manageability required to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts can provide online and on-premises consulting and troubleshooting services to help your business to plan an optimal switch topology, set up test environments to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance assessments, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and set up the advanced zero-downtime features available for Nexus products. Progent's consultants can also help you to migrate efficiently from legacy Nexus models or Catalyst switches to current Nexus platforms.
Progent's Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that opens the door to the speedy development of advanced business programs that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a centralized solution for configuring and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from legacy releases of Virtual Machine Manager, develop workflows for building and deploying virtual machines and hosts, implement fault-tolerant scale-out clusters, connect your datacenter resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and help you assess the potential advantages of the latest technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.
Progent's Microsoft-certified consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and ongoing Call Center support services.
Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces long-term support demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the integration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business needs.
Progent's Wireless Consulting Services provide a fast, economical option for businesses of any size to integrate, manage and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's professionals provide experience in a variety of disciplines relevant to mobile networking such as network topology, wireless data synchronization, wireless protection, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified consultants can save your company work and money by using their wireless background to help you select and integrate wireless networking solutions that make sense for your business. Progent can also tune your IT architecture so that mobile data devices work better.
Progent's experts offer Mac users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email help, security services, and one-on-one training. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad synchronization, or moving to Apple's iCloud services. For business networks built exclusively on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and maintaining a network environment that is available, secure, efficient and able to achieve your company's business goals.
Progent can assist businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to create custom line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting services can help you design reports that allow you to analyze your business more effectively, transforming raw information into valuable insights into your business.
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better support for your IT system.
Remote 24x7 monitoring, automated alerts, and periodic reports are vital to preserving the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management technology has advanced to the point that businesses of any size can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as economical service packages created to assist you to detect and fix a an array of IT network problems before they can disrupt productivity.
The latest generation of ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to design and implement a smooth migration of your current SQL Server environment to any network model including local, cloud-based, or hybrid. Progent's consultants offer remote or onsite support ranging from as-needed design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.
Progent can provide advanced remote support services to help businesses integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
24/7 CISSP Certified Security Systems Engineer Specialist
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's Microsoft-certified consultants offer companies of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web-based technology for intelligently connecting people, groups and information. SharePoint offers a common location for your employees or clients to connect to, manage, distribute and interact with useful information, files, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they've developed in a manner that makes data convenient to find, download and re-use. Progent's SharePoint experts can assist you to manage your existing SharePoint environment or migrate to the latest release of SharePoint.
Progent can supply small companies with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to improve business operations so they align better with your corporate goals. Your business can develop and install a well thought out IT strategy without absorbing the expense of a full-time senior IT executive.
Progent's Microsoft and Cisco-certified consulting engineers can help your organization to assess the value of Microsoft Exchange 2010 for your business and can assist your IT staff to design and carry out a smooth upgrade to Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will provide quick ROI by improving your productivity, lowering the cost of hardware and support, simplifying administration, and consolidating your key communications platforms.
Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting updates to your virtual and physical; servers, such as scanners, infrastructure appliances such as switches and Wi-Fi access points, and IoT devices such as sensors and health monitors.
Even if your business has a small computer support group and a limited IT budget, your information system can still have the same high reliability and responsiveness that once needed a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT consultants, the most recent network management products for proactive monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your mission-critical network applications and servers operating.
Progent's Citrix-certified experts can assist your business to plan, install, manage, and support a virtual Windows application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to administer and support a remote datacenter that features high availability, advanced security, and rapid disaster recovery.
NetDocuments (NetDocs) is a cloud-based document management system built for legal workflows. Progent offers remote guidance from NetDocuments consultants to help legal departments and law firms to design, deploy, manage, optimize, or troubleshoot a document management system solution powered by NetDocuments.
Progent's Citrix-certified experts can assist you to assess the strategic benefits of the available editions of Citrix Essentials for Hyper-V, help you to use Citrix administration tools in your Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and recoverability of your virtual network while lowering the cost of resources and operations and simplifying management tasks.
For smaller companies, computer security and information assurance and compliance can be excessively complicated to stay ahead of but too risky to overlook. The world's largest enterprises have been breached, and the top cloud services have on occasion been knocked out. It looks as though there's nowhere to hide. Progent has made it affordable for small and midsize companies to implement vital security projects successfully by providing the advantage of billable time to the closest minute without any minimum charge for online support. You have the help of a world-class information consultant to provide just the help you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any aspect of network security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security plan.
Progent provides fault tolerant load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products including Cisco Content Engine. High availability load balancing providers for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual architecture offers lower TCO of servers and faster ROI, more efficient use of physical computers, simplified operations, increased system availability, and easier management. Common usage scenarios for virtual servers include hardware consolidation, low-cost hosts for mission-critical legacy applications based on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from production systems.
The cluster technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and administration of clusters that offer improved levels of system availability, security, performance, and flexibility. New or enhanced capabilities include cluster Validation, revamped configuration and installation, unified cluster administration, redesigned cluster architecture for increased availability, better security and quorum models, elimination of failure points, more storage and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company assess the advantages of failover clusters, design and implement a deployment, train your IT staff to manage your cluster environment, deliver continuing consulting and technical help services, and create and test a business continuity procedure.
Progent's IT outsourcing services provide affordable computer support for mid-size companies. Whether it involves designing system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or building an on-line business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting network service budgets to grow in a more linear and controlled fashion than is possible by amassing a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a protected and robust system foundation for your critical Windows-based business software such as Windows 2008, Microsoft Exchange Server, and SQL Server 2008.
Progent's Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP is an accounting and ERP solution based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently require, with the ability to expand users and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains support engineers can help you install, configure and administer the current release of Dynamics GP or migrate smoothly from an older edition.
Progent's Ekahau-certified Wi-Fi network design consultants can help your business to plan, implement, enhance, manage and debug a Wi-Fi network customized for your building. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for resolving RF issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi sites.
Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for fast repairs so you will not be forced to allow minor problems to fester.
Progent provides Windows 2003 Cluster Server assistance to help your company utilize fault-tolerant server clusters designed to provide 100% operation. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. By assisting you t create non-stop server clustering solutions powered by Microsoft Windows Server 2003 Cluster, Progent's Certified Windows professionals ensure that your non-stop clustered servers are configured to maximize the business value of your IT network.
Progent's Cisco wireless IP phone configuration consultants can provide remote and on-premises assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Progent offers nationwide remote phone support and troubleshooting services for businesses that operate Apple Mac OS X environments or whose information systems feature a combination of Mac with Microsoft technology. Progent's consultants offer Apple macOS and OS X users a range of IT services such as desktop assistance, upgrading to the current version of Mac OS X from earlier editions of Apple macOS and Mac OS X, plus expertise with Apple macOS and OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Online IT help offers maximum leverage for your IT budget by extending user efficiency and shortening the hours charged for computer analysis and repair. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your site. In most of cases your IT problems can be remediated over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA certified security professionals to assist you with the most difficult network issues.