Progent's veteran team of IT consultants and subject matter specialists have extensive experience providing online and on-premises assistance for businesses of any size who need to incorporate Android phones and tablets into their IT systems so that mobile clients can be productive from anywhere. Progent offers the range of know-how to resolve technical issues that involve numerous vendors and that represent a combination of older and current information technology. Progent offers cost-effective remote expertise to assist you with any aspect of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to handle especially challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major IT projects on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and offers support for operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones and tablets securely and productively.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
For businesses with a combination of Mac and Microsoft Windows desktops, there exist two basic solutions for using Windows-only applications on a Mac: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to attach an Apple Mac to a networked Windows-based computer to run Microsoft Windows programs and share network resources. Virtual PC for Apple Mac emulates Windows on a Mac computer so that you are able to run Microsoft Windows applications locally. Progent's Mac technology consultants can assist your company to maintain these products for using Microsoft Windows software on your Macs and can in addition assist your company to evaluate and install other solutions for Microsoft Windows platform simulation.
Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide online and onsite support to help you build and manage a Cisco wireless VoIP phone solution by providing integration services that can range from troubleshooting the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services for Windows 11 such as Microsoft 365 solutions, mobile management and synchronization, at-home workforce access, data and identity security, automated provisioning, and Help Desk Call Center support services.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital devices.
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable uptime for key applications by offering centralized, mixed-platform tracking of IT resources installed throughout on-premises datacenters and cloud environments. Progent's consulting group can provide world-class online and onsite expertise to help organizations of all sizes to design, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent can assist you to move to Operations Manager 2016 from earlier versions or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent's Microsoft-certified experts have two decades of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Progent's Solaris platform consulting services offer small and mid-size businesses and software developers help with managing and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide range of expertise provides you with a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the proper operation of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can afford a degree of protection that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management options available as economical service packages created to help you to detect and resolve a most network issues before they get big enough to hurt your business.
Small to mid-sized companies can now enjoy all the advantages of Microsoft Operations Manager and also have fast access to Progent's Microsoft and Cisco certified IT support professionals. With Progent's economically priced network support packages, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small and midsize business information systems enterprise-class availability, security and performance.
Progent's Cisco certified networking consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices.
Progent's remote access and wireless synchronization experts can assist your business to design and configure secure access solutions for remote desktops, laptops, and smartphones so they work seamlessly with your IT network, allowing you to improve the productivity of your off-site workers.
Progent can help your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your current SCCM 2012 environment to support your changing IT requirements. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM by providing expertise with related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Progent provided a wireless networking solution that allowed a school to improve productivity and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote locations as far as 2.5 miles apart and can reach even longer ranges. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided protection against local interference.
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and can create or update .NET apps quickly and affordably.
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Professional CISSP Certified Cybersecurity Analyst
Progent can help small and mid-size companies to set up IP voice solutions to provide their remote workforce the advantage of virtual access to the company phone infrastructure.
Consulting Services CISSP Certified Information Security Officer
Progent offers rapid remote support from Cisco-certified CCIE networking consultants. Progent's CCIE consultants can link to your network via advanced remote diagnostic tools to provide fast and affordable troubleshooting and remediation of urgent network problems.
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall experts can assist you to integrate your Fortinet firewalls to protect all your digital resources at the enterprise perimeter, within the data center, at branches, and at the cloud edge.
Progent's Apple Mac networking consultants can assist you with a broad array of system infrastructure areas including network architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies including VoIP and fast wireless networking. For business networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the complexity of planning, integrating, and maintaining a system architecture that is reliable, safe, efficient and aligned with your business goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan storage area network solution. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Progent's Juniper Networks-authorized NetScreen consultants can help your company to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen devices to more current Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor systems.
Progent's Cisco-Certified network consultants can show you how to run Cisco's network management utilities along with a variety of powerful third-party applications to build a comprehensive network management strategy in order to keep your environment running reliably, fully utilize expensive resources, protect your data, recover rapidly from device breakdown or deliberate attacks, and enable you to expand or reassign valuable resources sensibly and economically as your company evolves.
Progent's Microsoft-certified experts can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can show you how to plan, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.
Cisco has developed an extensive array of routers including appliances designed to provide the security, performance, and availability required by organizations from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.
Progent's Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Even if your company has a small computer support group and a limited IT budget, your information network can still feature the same high availability and responsiveness that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier network professionals, the latest network management software for 24x7 monitoring and alerts, and economical service packages such as a help desk service to keep your vital business applications and servers up and running.
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware.
CISSP Certified Cybersecurity Architect Technology Professional
The server cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and management of clusters that provide greater levels of network dependability, security, efficiency, and versatility. New or improved features include automated cluster Validation, revamped setup and deployment, unified cluster management, new cluster infrastructure for maximum uptime, hardened protection and quorum structure, fewer failure points, greater storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help your company assess the advantages of Windows clustering, plan and implement a deployment, train your network support staff to manage your failover clusters, deliver ongoing consulting and technical help services, and create and validate a business continuity plan.
With Catalyst switches for small and medium-sized businesses, Cisco allows organizations to realize all the benefits of adding intelligent services to their networks. Cisco's switching product line makes it possible to enable features that make your network infrastructure sufficiently robust to handle real-time needs, scalable to facilitate growth, secure enough to protect restricted information, and capable of differentiating and controlling traffic flows to streamline network operations. Progent's CCIE certified engineers can help you pick out and integrate Cisco switches appropriate for your company. In addition, Progent's CISM and CISA certified security specialists can help you create a strategic security plan and set up Cisco Catalyst switches so they help enforce your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing Microsoft SCOM environments and can provide companies of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to help you to fix serious issues uncovered by System Center 2012 Operations Manager.
Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network calling. Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Windows AD. Lync can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence experts can provide remote and on-premises support to assist you to maintain and repair your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to plan and execute an efficient Skype for Business migration.
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes machine learning technology and advanced services to deliver cutting-edge endpoint detection and response (EDR).
Windows Server 2008 is a major advance in making IT networks more secure and available, easier to virtualize and administer, faster, and able to offer a better environment for web hosting and development. Progent can help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, temporary staffing, monitoring, and security expertise.
Progent can provide affordable remote access to a certified Oracle database administration consultant or an Oracle software programmer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also help plan, build, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide support for Streams replication technologies and Oracle Recovery Manager.
Progent offers the expertise of a senior specialist with extensive hands-on experience installing, maintaining, and enhancing video conferencing systems from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house network management group, your ISP, and your video conferencing platform supplier to assist your organization increase the business value of your video conferencing ecosystem.
Progent offers national remote technical support and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft products. Remote IT help offers optimum leverage for your information technology budget by preserving user productivity and shortening the time charged for network repair services. Sophisticated online support technology and skilled technicians and engineers allow Progent to handle most IT issues without squandering time and money by going to your site. In most of situations your network issues can be dealt with over the phone or through a mix of telephone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist you with the toughest system issues.
Progent has over 20 years of background integrating, and supporting the core components that make up Microsoft System Center and can help you to design, install, maintain, and fix your Microsoft System Center solution to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent can assist your organization to upgrade to the latest version of System Center from an older one or from a third-party datacenter management platform to deliver the advantages of best-in-class provisioning, management automation, security and compliance, plus infrastructure and critical application performance monitoring.
This page includes the latest information on security threats, fixes, and best practices. Contact Progent if you need help securing your network against the latest IT security threats.
Progent's data protection experts can help you to create, deploy and administer a backup/restore plan built around MSP360 Backup software to protect your IT resources residing on any leading public cloud. Progent offers end-to-end monitoring and management to protect against data loss caused by user miscues, system glitches, malicious insiders, and external assaults like ransomware.
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your business.
Progent's ransomware experts can help your business to evaluate your ransomware defenses, remotely monitor and protect your IT environment, help with settlement negotiations with a threat actor, and restore a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's ProSight portfolio of managed services are intended to provide businesses who have small in-house network support teams with low-cost help from enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of common administrative processes, ongoing absorption of new technology, smooth migration from legacy systems to current solutions, close fit between information technology with strategic objectives, access to seasoned IT experts, and freeing up management to concentrate on business rather than fast-evolving information technology.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting threats and filtering traffic content according to user class and locale. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Progent can provide the support of Microsoft-certified consultants and seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and data security consultants to assist your business to evaluate the potential advantages of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent's certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop test systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support staff, create an enterprise-wide security strategy, streamline network administration, assist with application development, and build and validate a disaster recovery/business continuity plan.