Progent can help your business in all facets of your upgrade to Exchange 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent is hiring a range of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; system experts who have Cisco CCDP or CCIE credentials; and consultants for advanced system design with backgrounds in mobile connectivity, wireless networking, non-stop environments, business continuity solutions, data preservation, and server virtualization. We are also seeking desktop support experts, remote service specialists, and CISSP or CISM certified security professionals. We are also seeking veteran managers who can operate efficiently in Progent's dynamic, virtual office model. Progent works with freelance consultants with specialized expertise and working background in high-demand IT topics outside our primary service concentration. Progent's Experts Group employs freelance consultants who offer advice and development support for mission-critical solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular platforms such as Linux, Apple OS, or Sun, or can provide world-class skills in technologies like telecom, web site design, Electronic Data Interchange, web commerce, or database management. Independent contractors premier by Progent cooperate with Progent's in-house engineers to deliver end-to-end IT services for small company networks.
Progent provides live remote training for an array of desktop apps and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Publisher and Visio plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Online instruction offers the benefits of traditional physical classroom seminars, including immediate interaction between clients and trainers, but avoids the costs of transportation and the hassle of attempting to accommodate the availability of many workers. Offered to single students or groups of all sizes, Progent's virtual instruction allows the teacher to run the class from a remote office while the students can be spread throughout a campus or across the the U.S. Live online training utilizes powerful learning mechanisms such as virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specialized subjects or extended in duration and wider in scope.
Progent's service experts in Mac and Windows technology can help you integrate Mac and Windows systems into seamless environments with full sharing and collaboration support. Enabling productive cooperation among a mix of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's background in Windows and Macintosh service makes it possible to provide world class support to businesses that rely on these technologies to keep their strategic edge. Progent can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Service Center with professional phone support and effective escalation capability but who must operate within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Software Selection and Deployment.
Progent's veteran team of IT consultants and application experts have years of experience delivering remote and on-premises support for businesses of all sizes who need to incorporate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent offers the breadth of skills to solve technical issues that span multiple vendors and that represent a mix of older and current technology. Progent offers affordable online consulting to help you with any aspect of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to handle especially stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or individual training to help you manage and use Android phones and tablets to maximize their business value.
Progent's Microsoft certified consultants provide a variety of consulting services for Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting tools, on the expandable and popular platform of Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you can license only the functions you currently need, with the option to add users and enlarge functionality in the future. Progent's Dynamics GP Software consulting experts can help you install, customize and administer Microsoft Dynamics GP 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.
This page includes the latest updates on security threats, fixes, and leading practices. Contact Progent if your organization needs help protecting your system against the latest cybersecurity threats.
Progent's Microsoft-certified consultants can provide affordable online and onsite help to implement your upgrade to Exchange 2010, produce comprehensive documentation of your new messaging system, train your network support team and end users to get them up to speed quickly on Exchange Server 2010, and provide ongoing administrative consulting and technical support. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises consulting expertise, application development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can assist customers design and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a cohesive information management system.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and significant work with information security design. ISSAP consultants possess in-depth knowledge of access management systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your company with all aspects of architecture security.
Progent's Microsoft-certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support, team, create an enterprise-wide security strategy, streamline IT management, help with creating applications, and generate and validate a DR/BC plan.
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These improvements affect key facets of IT such as manageability, availability, compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management services for Exchange 2013.
Progent's Microsoft-certified experts can deliver a variety of technical services to assist organizations of all sizes to install, administer, and support IT systems that include workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's experienced project management consultants can help set up testing labs to evaluate Windows 8.1 and plan and execute Windows 8.1 deployment projects following proven methodologies.
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information.
Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and include unified control of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out a smooth migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage network ecosystems that include branch offices, data centers, and cloud resources.
Progent's Microsoft consultants can help you to evaluate the value of Lync Server 2010 for your business and can help you to plan and execute an installation of Microsoft Lync Server 2010 that unifies the management of Instant Messaging and Presence and increases the output of your office staff, telecommuters, and mobile workforce. Progent can in addition assist your company to carry out an efficient upgrade to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server 2010 with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the collaborative capabilities of MS Office applications, and offer webinar training and ongoing technical support for Microsoft Lync Server and other Microsoft platforms.
Progent's Juniper Networks-authorized network engineer can assist your company to plan and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued products to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help you maintain environments that incorporate a combination of Juniper's software platforms.
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity.
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify system management, offer technical support and repair, and strengthen security. Progent can also show you how to create, rationalize, and implement a plan to migrate from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in setting up test installations to reduce the technical risk associated with moving to Windows 2003 Server by uncovering potential hardware and software compatibility problems.
Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's remote access and smartphone synchronization experts can assist you to design and deploy connectivity solutions for remote desktops, notebooks, and smartphones so they work tightly with your IT network, allowing you to improve the efficiency of your remote workforce.
Progent's Cisco-certified network professionals can show you how to design an economical, high availability Internet connection architecture that can deliver non-stop Internet connectivity via a wide array of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to show you how to utilize the latest technology for fault tolerant Internet access to create a cost-effective, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability.
If you are developing UNIX or Linux software in an environment that has MS Windows-based servers, PCs, and office applications, Progent can provide full-service information technology outsourcing that frees you to concentrate on your field of strategic expertise without the continual hassle of maintaining your business network. Through the use of smart network monitoring and by providing online and in-person support as your company needs it, Progent offers an economical solution for managing an IT network that features high availability, security, and performance. Progent's developer support services include comprehensive it outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern cybersecurity capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.
Progent provides nationwide remote phone support and troubleshooting services for companies who operate Sun Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows products. Online technical support provides optimum leverage for your information technology budget by preserving user efficiency and shortening the hours billed for network analysis and repair. Advanced online access tools and experienced service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and expense by going to your location. In most of cases your network issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP certified security specialists to assist you with the toughest network problems.
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of individual best practices that are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve real-world network problems efficiently.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each consultant to every customer. The discipline of documenting and organizing support activity results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Mid-sized companies can get all the advantages of Microsoft System Center Operations Manager and have quick access to Progent's Microsoft and Cisco Certified IT support experts. Thanks to Progent's economically priced network support programs, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and online service. For businesses with line-of-business applications who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to offer medium-size company networks world-class reliability, protection and performance.
Progent has extensive experience delivering a broad range of remote IT consulting and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in delivering expert online IT support and has delivered network solutions to organizations in all 50 states. Remote support saves travel expenses and resolves problems faster than on-premises support.
Progent's consultants can help your company to assess the value of Lync Server 2010 for your environment and can help you to design and execute a rollout of Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and increases the output of your office employees, telecommuters, and smartphone users. Progent can also help your company to perform a smooth migration to Microsoft Lync Server from Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server 2010 to improve the team-computing functions of MS Office programs, and provide online seminars and continuing technical support for Lync Server 2010 and other Microsoft technologies.
Progent can help businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your business to move from an older edition of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM environment to make sure you realize the highest possible return on investment.
Progent can provide the cost-effective support of remote Internet connectivity experts to help your organization to assess or update your Internet services so your Internet access solution matches your business requirements. Services provided by Progent include assessment of your current bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant BGP configurations.
Progent's Power BI experts can assist you to plan, deploy, maintain, update or debug your Power BI environment. Progent can also assist you to prep your target data for Power BI reports and dashboards. Progent can show you how to implement and administer a local, cloud, or hybrid network model for Power BI.
Progent has put together two ultra-affordable service packages designed to allow small companies to receive an objective network security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive test of your IT infrastructure from beyond your company firewall to determine possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from a secure machine inside your firewall to uncover your exposure to internal threats. Both security inventory packages are configured and run from a secured remote site.
VMware's NSX virtual network platform enables you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also permits non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
Progent's Microsoft-certified engineers provide computer help and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Exchange Server 2003 include planning, installation, documentation, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and comprehensive IT outsourcing.
Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and associated Exchange components to reduce capital expense and administrative hassle. You can deploy Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to help your small businesses to evaluate the benefits of Exchange Online, plan a network topology that fits your functional requirements and IT budget, implement an efficient move from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and deliver as-needed consulting and troubleshooting.
Progent's expert support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.
SQL Server 2016 offers major enhancements in speed, scale, security, high-availability, BOYD integration, and integrated BI. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises consulting expertise, software development, and technical support services for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
For smaller organizations, computer security and regulatory compliance can be excessively complex to master yet too dangerous to ignore. The world's biggest enterprises have been breached, and the top cloud service providers have on occasion been taken down. It seems as though there's nowhere to run. Progent makes it economical for small and midsize companies to implement critical security projects effectively by providing the advantage of billed time to the closest minute without any minimum charge for remote support. You have the help of a seasoned computer expert to provide just the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any level of system security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and creating a complete security strategy.
Progent is seeking to hire full-time, solutions-driven Microsoft certified consultants with MCSE credentials; Cisco accredited network engineers who have Cisco CCDP or CCIE certification; security consultants with CISSP or CISM or comparable security credentials; and advanced network design consultants with experience in mobile solutions, wireless networking, service continuity, business continuity, data protection, and virtual servers. Progent also is looking for professionals who can work on Progent's staff of help desk service specialists and off-site troubleshooting experts. Also, Progent is seeking talented administrators able to operate effectively in our fast-paced, virtual office environment.
Progent can assist your organization in any facet of your migration to Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.