For small business computer networks located within the state ofColorado, Progent's Microsoft qualified technicians can deliver remote phone help and remote troubleshooting to fix your computer system issues quickly and cost effectively. Progent has acquired top-notch expertise, software tools, and support databases to troubleshoot and fix network problems while avoiding the high cost and time delays associated with on-site technical service dispatches.

If yourColoradobusiness is located outside of the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your nearby computer network support choices may be limited in technical expertise, or not available during a crisis. This can result in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent's staff of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of clients. This means you get not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to provide affordable network solutions.

Dynamics GP Migration and Integration Consulting
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has delivered integration, software development, education, and debugging since the product's debut. Progent offers top-tier expertise for updating out of date Dynamics GP ERP systems. Progent can help you to plan, test, and implement an efficient migration from a a legacy version to the current edition of Microsoft Dynamics GP. Learn about Progent's Dynamics GP migration and system integration consulting.

Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix desktop virtualization consultants can assist your business to plan, install, administer, and troubleshoot a virtual Windows application delivery solution by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and maintain an off-site datacenter that offers high uptime, enhanced security, and rapid recovery. Progent can also help you manage and support additional virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Data Protection Expertise for Telecommuters
Progent can assist small and medium-size businesses to plan, install, test and troubleshoot backup/recovery systems to support at-home workers. For information about Progent's backup expertise for telecommuters, see backup solutions for a remote workforce.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications that include Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight portfolio of managed services for small businesses.

Microsoft Virtual Desktop Help
Microsoft's desktop virtualization solutions reduce the work required for network administrators to install software programs so that they are consistent throughout a corporate workforce, offer the power to manage access to critical data, and allow fast installation of additional or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure behind RDS streamlines client access, enhances responsiveness, tightens data security, unifies management, and provides a nearly seamless user environment. Progent's Windows Server 2016 consultants can help you to assess the business advantages of Microsoft's virtual desktop solutions, set up test and on-line deployments, improve your system architecture to accommodate virtualized clients efficiently, assess and remediate security issues, and educate your IT managers to follow industry best practices to achieve a fast ROI from client virtualization.

Juniper and NetScreen Consulting and Support
Progent's Juniper-certified network engineers can help your company to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants offer support for Juniper's premiere network control software to help your business to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help you maintain environments that include a mix of Juniper's software platforms.

Part-time Chief Information Officer Services
Progent can supply businesses with an IT management professional who can serve as a temporary or part-time CIO. This experienced IT executive can provide long-term direction to help your company to integrate appropriate IT products to improve business processes so they match more closely with your corporate goals. Your company can develop and install a well thought out IT strategy without absorbing the expense of a full-time senior IT executive. Critical tasks Progent's part-time Chief Information Officer can carry out include strategic planning, planning technology budgets, building models for Total Cost of Ownership, reengineering business processes, negotiating contracts with vendors, establishing security policies, cash flow management, streamlining data center management, patch management, IT asset documentation management, and disaster recovery/business continuity preparedness.

Linux Support and UNIX/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive system that allows all your platforms to coexist for simpler administration, transparent data exchange, fault tolerance, enhanced throughput, and tight security. If you are creating Linux applications within an environment that includes Microsoft-based servers, desktops, and application software, Progent offers full-service outsourcing that allows you to focus on your area of expertise.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or onsite support to assist businesses of all sizes to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for the products, technologies and services that go into building an end-to-end Jabber collaboration solution including Cisco network appliancesand management tools, Microsoft 365, Office} apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

Google Cloud Platform (GCP) Integration Expertise
Progent's Google Cloud Platform (GCP) planning and integration experts can provide affordable remote and onsite support to assist companies to move all or part of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow the use of Google's state-of-the-art machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

Microsoft Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations automatic backup and simplified restore capabilities for Microsoft environment. Data Protection Manager 2016 delivers application-aware backup for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can assist you to design, implement, manage, and repair a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver as-needed expertise to resolve challenging issues or provide end-to-end project management services to help you finish your Data Protection Manager 2016 initiative on schedule and on budget.

Collaborative Approach to Support and Technical Problem Escalation
Information networks have become increasingly sophisticated. In addition, most small office networks include solution from many different manufactures. This makes network integration and support increasingly challenging. It is impossible for even the most talented engineer to have deep knowledge in all areas of information technology, or broad practical experience in the thousands of hardware and software brands, models, and revisions that small companies incorporate in their information networks. Progent utilizes a collaborative methodology to network support and depends on subject matter specialists to bring in-depth skills when necessary to resolve the most intractable technical issues efficiently, at the lowest expense to you.

Office Access Database Application Development
Progent's Microsoft Access developers and consultants can provide economical online consulting services for all releases of Office Access including desktop and browser-based versions and can provide expert support for application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers tailored online classes for Office Access programming and database administration.

WatchGuard Firewall Planning and Integration Consulting
Progent's WatchGuard experts can help you deploy WatchGuard Firebox Firewall security appliances that align with your network security needs and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting and support services for WatchGuard security gateways, visit WatchGuard firewall configuration expertise.

Get in Touch with a Progent Network Support Expert
To find out how to get in touch with a Progent computer support expert for online or on-premises support, phone 1-800-993-9400 or visit Online Network Support.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with continual replication to provide fast, zero data loss disaster recovery between sites located as far as 300km apart. Progent's roster of veteran network experts can help your business to plan, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing help with tasks such as assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your MetroCluster DR system to show compliance with industry standards and regulatory requirements.

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  • Technical Consultant SMS Upgrade
    SMS Server Upgrade Setup and Support

    Systems Management Server 2003 offers extra capability for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs reduce the overall operational costs of managing and configuring software products by making it simpler to copy system images, manage mobile devices, and run management tools. In addition to alerting you about ways to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT projects involving processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to develop sensible procedures and policies to manage handheld computers and smart mobile communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security strategy that incorporates standards, processes and technologies to keep your IT network safe.

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