For small business networks located throughout the state ofColorado, Progent's Microsoft and Cisco certified technicians can provide remote phone support and troubleshooting to solve your network systems problems fast and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to identify and fix IT problems while avoiding the expense and delays associated with in-person service calls.
If yourColoradocompany is located outside of the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís group of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of clients. This means you get not only the technical competency needed for the task, but an expert with proven methods for applying those skills to provide cost effective network solutions.
CISM-certified Cybersecurity Management Consultants
Progent can provide the services of CISM Certified cybersecurity management consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that information security managers are required to learn. It gives executive management the confidence that those who have qualified for their CISM credential possess the experience and knowledge to deliver effective cybersecurity management and consulting consulting.
The Progent Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento can be used for piloting mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, planning or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training systems for the latest products and technologies. For Progent customers who lack sufficient in-house resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital IT projects on schedule.
Part-time CIO Support Services
Progent can supply businesses with an IT management professional who can function as a part-time CIO. This veteran IT executive can offer long-term direction to help you to integrate appropriate technology to improve business processes so they align better with your business objectives. Your business can develop and install a well thought out IT strategy without absorbing the cost of a full-time senior IT executive. Important services Progent's part-time Chief Information Officer can perform include strategic planning, establishing technology budgets, developing models for TCO and ROI, optimizing business processes, negotiating contracts with suppliers, establishing security policies, cash flow management, streamlining network management, patch tracking, IT asset documentation management, and disaster recovery preparedness.
Simple Engagement and Billing Model
Progent's easy per-minute billing model has no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that increase service. For remote support from Progent during regular business hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent consultant is actually on-site working on your issues. Just Progent's competitive per-minute rate. For urgent same-day onsite service calls, you might be billed for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located throughout the entire service territory, an available engineer is usually near to assist. Progent can in addition offer onsite technical support to most zip codes in the U.S. within one business day of receiving a support request. Progent's remote support group has delivered assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)
Planning and Configuration Consulting for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Cisco Meraki wireless access point consultants offer online and onsite support services to assist businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a seamless ecosystem that delivers the same connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device. (Check out Cisco Meraki switches consulting and troubleshooting services.)
Planning and Deployment Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants can provide Aironet wireless access point configuration support and Cisco wireless controller integration so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to get three times the performance for your Wi-Fi network while expanding the coverage area.
Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist you to design, implement, manage and troubleshoot converged communications environments based on Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience helping companies of any size to build collaboration ecosystems by delivering expert services such as Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, VoIP phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's entire library of UC applications such as Jabber, WebEx, Unity Express, Unified Contact Center, and Unified Attendant Console.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and CUBE integration consultants can assist your business to plan, integrate, manage, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent can provide cost-effective online or onsite support to help businesses to migrate smoothly to an advanced communications network that delivers fast ROI. Progent's certified Microsoft collaboration consultants can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer remote or on-premises expertise to assist businesses of any size to design, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the technologies that go into building a cohesive Cisco Jabber collaboration solution including Cisco network appliancesand management software, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
Comprehensive Reporting of Services Delivered
Progent provides full and meaningful documentation of all support work to make sure clients donít ever feel ďcaptiveĒ to their support organization. Progent sends e-mail documentation of support activity shortly after finishing each support task, and also sends a hard copy along with monthly invoices. Comprehensive network service documentation makes it less disruptive for customers to transfer to a different support organization or take on increased service duties in house. Good service documentation also provides management the information needed to determine the value of maintenance services and produce better informed network expense projections.
Get in Touch with a Progent Computer Consultant
To learn how you can contact a Progent network support expert for remote or on-premises help in #(state), call 1-800-993-9400 or visit Remote Network Support.