For small business computer networks located within the state ofColorado, Progent's Microsoft and Cisco authorized technical experts can provide remote phone support and remote troubleshooting to solve your computer network issues fast and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to troubleshoot and repair computer network problems without the expense and delays normally associated with onsite technical service dispatches.

If yourColoradoorganization is situated beyond the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of customers. This means you get not only the technical skills needed for the task, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to maintain, manage, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help and Windows 11 deployment expertise.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of availability and expandability and is also simple to transfer to any data center. Progent's Private Cloud hosting services are built upon mature virtualization technologies that allow small businesses with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small organizations.

Cisco Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a location-independent IP-PBX solution by integrating closely with applications that include Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of Unified CM setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Exchange Server.

Remote Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center offers expert online technical support for Windows and Cisco-based networks Nationwide. Progent's certified professionals have the experience to help you to analyze and resolve difficult network problems rapidly and cost effectively. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required. Whether you need occasional phone support and online repair or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management hassle of maintaining a large in-house IT group.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, install, administer and repair unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting companies of any size to create collaboration ecosystems by delivering expert services such as Unified Communications Manager and Cisco CallManager system design and deployment, VoIP phones setup, and wireless VoIP phone solutions. Progent can help you with Cisco's extensive library of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

Google Cloud Platform Integration Expertise
Progent's Google Cloud Platform integration experts offer cost-effective remote and onsite consulting to assist organizations to migrate all or part of their critical network resources to Google Cloud Platform services. This can reduce time and hardware costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

Stealth Penetration Testing
Stealth intrusion checking is an important component of any comprehensive network security plan. Progentís security experts can run thorough stealth penetration security tests without the knowledge of your organization's internal network support resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly set up and actively monitored.

Contact a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for online or onsite assistance, call 1-800-993-9400 or visit Online Computer Help.



An index of content::


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    The sophistication and integration demands of Microsoft Windows Servers requires a network consulting team with practical expertise and in-depth familiarity with designing and building seamless, end-to-end business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progentís IT services can assist you with designing, deploying, managing, and troubleshooting Windows Server systems that increase the productivity of your computer network. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Microsoft Communications Server delivers Instant Messaging and Real Presence as part of a scalable, world-class package featuring enhanced security, transparent integration with additional Microsoft software, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and elevated business efficiencies, enhanced individual productivity, and better IP security with this easy-to-manage, highly available solution. Effective implementations of Microsoft Office Communications Server require extensive planning and consideration before installation. Progent's Microsoft-certified consultants can deliver the expertise needed to realize all the benefits of Office Communications Server throughout your entire organization.

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    E-Mail Guard is Progent's economical antispam and virus protection solution that offers small companies world-class protection from spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a full library of web-managed antispam and virus protection services that ward off email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and manage their email systems, irrespective of server platform, hardware type, or geographic location.

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    Progentís private cloud hosting service enables small and midsize organizations to run key applications like Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restoration. Smaller organizations can use Progentís private cloud hosting service to avoid major investments in the purchase, upkeep, and management of network equipment and facilities while achieving world-class levels of network reliability and physical security.

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    Progent's Meraki wireless AP consultants offer remote and onsite support services to help organizations of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and support Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as switches, routers and firewalls to create a cohesive network infrastructure that provides identical access, responsiveness, security, manageability and availability for wired and wireless users regardless of their location or device.

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    Progent's Cisco-certified CCIE network infrastructure consultants can assist you to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software consulting.

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