If yourColoradoorganization is situated beyond the larger urban areas such asDenver, Colorado Springs, Aurora, or Lakewood, your local computer support options may be limited in technical capability, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s staff of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a broad range of customers. This means you get not only the technical skills needed for the task, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.
Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to maintain, manage, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help and Windows 11 deployment expertise.
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of availability and expandability and is also simple to transfer to any data center. Progent's Private Cloud hosting services are built upon mature virtualization technologies that allow small businesses with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small organizations.
Cisco Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, acts as the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a location-independent IP-PBX solution by integrating closely with applications that include Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of Unified CM setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Exchange Server.
Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers expert online technical support for Windows and Cisco-based networks Nationwide. Progent's certified professionals have the experience to help you to analyze and resolve difficult network problems rapidly and cost effectively. The scope of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required. Whether you need occasional phone support and online repair or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and management hassle of maintaining a large in-house IT group.
Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
VMware NSX Virtual Networking
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.
Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, install, administer and repair unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting companies of any size to create collaboration ecosystems by delivering expert services such as Unified Communications Manager and Cisco CallManager system design and deployment, VoIP phones setup, and wireless VoIP phone solutions. Progent can help you with Cisco's extensive library of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.
Google Cloud Platform Integration Expertise
Progent's Google Cloud Platform integration experts offer cost-effective remote and onsite consulting to assist organizations to migrate all or part of their critical network resources to Google Cloud Platform services. This can reduce time and hardware costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.
Stealth Penetration Testing
Stealth intrusion checking is an important component of any comprehensive network security plan. Progent’s security experts can run thorough stealth penetration security tests without the knowledge of your organization's internal network support resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident warnings and event history monitoring are correctly set up and actively monitored.
Contact a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for online or onsite assistance, call