Business Continuity Support
For Businesses of All Sizes:
CRISC-certified Risk Management Consultants
The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.
Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.
Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:
- Risk identification
- Risk assessment
- Risk response and mitigation
- Risk and control monitoring and reporting
Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:
- Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
- Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
- Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
- Create and maintain a risk register to make sure all identified risk factors are considered.
- Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
- Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
- Match identified risk scenarios to your associated business processes to help determine risk ownership.
- Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.
This area of risk management involves the analysis and evaluation of IT risk in order to drive strategic risk management decisions that provide optimal support for business objectives. Consulting services offered by Progent in this area include:
- Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
- Review existing risk controls and assess their ability to reduce information system risk.
- Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
- Make sure that risk ownership is properly assigned to clarify the chain of accountability.
- Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
- Incorporate the risk assessment findings in the risk register.
This area of risk management involves developing and implementing risk responses to ensure that risk factors and events are handled effectively and in line with your business goals and IT budget. Consulting services offered by Progent in this area include:
- Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
- Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
- Apply risk criteria to help you develop the risk profile for approval by your management.
- Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
- Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.
This area of risk management addresses monitoring risk and communicating information to your relevant stakeholders to ensure the continued effectiveness of your company's risk management strategy. Support services available from Progent in this area include:
- Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
- Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Interview process owners and review process design documentation to gain an understanding of your business process objectives.
- Design information systems controls in consultation with process owners to make sure they meet your business goals.
- Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
- Implement information systems controls to mitigate risk.
- Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
- Provide documentation and training to make sure your IS controls are performed effectively.
- Assess and recommend tools and techniques to automate your information system control verification processes.
- Make sure all your controls are assigned to owners who take responsibility for them.
- Establish control criteria to allow you to perform control life cycle management.
Progent's Microsoft and Cisco consulting experts can help your business to implement a sensible, fault-tolerant network that addresses key issues covering a wide array of infrastructure technologies and processes such as:
Workplace Recovery Planning
Progent's business continuity planning engineers can help you create a workplace recovery strategy in order to resume network operations in case of an IT system catastrophe. Progent can help you to create a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, non-stop system solution that addresses reliability issues covering a wide array of network technologies and procedures. For more information, see Workplace Recovery Consulting Services.
Fully Managed Cloud Backup: ProSight Data Protection Services
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a DR system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum witness. For details, visit Windows Server 2016 Disaster Recovery Consulting.
Microsoft Windows Server 2012 Failover Clusters
Windows Server 2008 R2 brought enterprise-class fault tolerance and system recovery to Microsoft's failover clustering platform. Microsoft Windows Server 2012 R2 adds to this foundation and delivers significant improvements that offer increased scalability, non-stop disk storage uptime for server applications, easier administration, quicker automatic failover, and more options for architecting clusters. For more information, see Windows Server 2012 Clustering Consulting and Support.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
NetApp MetroCluster Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites located up to 300km away from one another. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to prove compliance with information assurance standards and government mandates.
Fault Tolerant Load Balancing
Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced applications, network backbone routing, and content dispatching technology including Cisco Content Engine. Non-stop load balancing products for which Progent can provide consulting services include Microsoft Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS. To read more, visit Fault Tolerant Load Balancing.
High-Availability Colocation
Progent's Data Center consultants can help you identify zero-downtime data centers that meet the specific requirements of your business. High availability colocation sites are especially attractive to small and mid-size companies because of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a basic level of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the benefits of 24x7 colo sites by offering a complete array of engineering and support services. To find out more, see Fault Tolerant Colocation Consulting.
Non-stop Branch Office Networking
Progent’s multi-site network infrastructure consultants can help companies create fault tolerant interoffice connectivity via fully redundant networks featuring transparent failover. Progent’s Cisco-certified CCIE engineers can design and deploy high-availability Inter-office networks supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide economical non-stop interoffice networking. For details, visit Fault Tolerant Inter-office Networking.
24x7 Internet Connectivity
Progent's Cisco-authorized IT professionals can show you how to create an affordable, fault tolerant Internet connection architecture that can deliver 24x7 Internet access via a wide array of high availability Internet network technologies including non-stop BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to help you apply the latest techniques for fault tolerant Internet connections to create an affordable, fully redundant Internet interface with automatic failover and other features to create non-stop Internet availability. To learn more, see 24x7 Internet Access Solutions.
Backup and Restore Solutions Consulting
Progent can provide affordable remote access to IT engineers skilled in a broad array of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus notebooks and smartphones. Progent offers consulting support for all major data protection products including Acronis Backup and Recovery, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to implement, enhance, or maintain backup/restore systems for a variety of architectures including on-premises, edge to datacenter, cloud, or hybrid. For details, see Backup and Recovery Technology Expertise.
System Center Data Protection Manager (SCDPM) Backup and Recovery Consulting Services
Progent's certified System Center Data Protection Manager engineers can help your company to develop a practical business continuity strategy, implement a cost-effective fault-tolerante IT architecture, configure a Microsoft SCDPM-powered backup and restore system, comprehensively validate your system, train your administrative staff or local service providers how to maintain SCDPM, or provide complete IT outsourcing services such as off-site housing of Microsoft SCDPM machines in Progent's world-class data center facility. For more information, visit Microsoft System Center Data Protection Manager Consulting Services.
Barracuda Backup Multi-site and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to assist you to design, integrate, operate and troubleshoot a BDR solution built on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consulting and management.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your exposure to data loss, advanced encryption, granular restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software. For details, visit Altaro VM Backup Consulting.
Consulting for Double-Take Solutions for Data Backup
Double-Take Software offers a selection of tools intended to deliver small and midsize businesses a variety of cost-effective solutions for backing up and restoring business-critical workloads including Exchange, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning consultants have in-depth experience integrating Double-Take Software technology into small business IT networks to achieve a high state of availability and business continuity capability at a budget-friendly cost. To learn more, visit Consulting Services Double-Take Solutions for Backup.
Why Pick Progent for Disaster Recovery/Business Continuity Planning?
Since Progent is a Microsoft Partner and provides high-level application support for a broad range of business applications, Progent is able to help clients to find complete information technology solutions that substantially enhance the business value of your information system. As a Registered Partner for Cisco, Progent can provide the support of premier consultants and specialists with expertise in designing, implementing and troubleshooting networking solutions built on Cisco technology. The extent of Progent's IT know-how and Progent's sensitivity to the requirements of small companies make Progent the perfect resource for building and running an affordable, fault-tolerant information system.
Other Credentials Earned by Progent's Cybersecurity and Information Assurance Consultants
In addition to offering the expertise of information assurance professionals with CRISC certification, Progent can also provide your business with access to CISM-certified security management consultants, CISSP-certified cybersecurity experts, CISSP-ISSAP certified cybersecurity architecture consultants, CISA-certified cybersecurity audit professionals, and GIAC-certified information assurance specialists.
Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at
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An index of content::
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Cybersecurity Firms for GIAC Certified
Information Assurance Professional
GIAC was founded in 1999 to certify the knowledge of network security professionals. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security capabilities covered under GIAC accreditation including evaluating infrastructure security mechanisms, security incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
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Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing efficient system upgrade procedures, assessing and optimizing performance, planning or verifying business continuity strategies, resolving compatibility issues, and building training environments for new products and technologies. For Progent customers without adequate internal resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital IT projects on schedule.
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Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management staff, create a corporate-wide security strategy, automate network management, help with creating applications, and build and test a DR/BC plan.
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Progent's certified engineers offers remote and onsite support services to assist you to administer, support, and repair PCs powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, data and identity protection, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and remote network monitoring and alerts.
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Custom Web Programming Companies
ASP Programming
If you want to revamp your corporate web site, create internal websites for purposes such as human resources or employee training, establish a high-impact web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide talented and proven web designers. Progent's experts can also help you design and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.
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Progent's application experts offer in-depth support, software programming, deployment help, and webinar training for leading business applications covering key areas including ERP, financials, management analytics, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of experience delivering high-level consulting support remotely, Progent can help small businesses anywhere in the United States to save the time and expense associated with travel and on-premises visits without sacrificing the high quality of consulting services.
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Progent’s Wireless Site Survey makes it easy to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network customized for your facilities, offering you a wireless solution that has the reception, performance, load-handling capability, QoS, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed on-premises service.
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Progent's Microsoft-certified engineers offer affordable online support and programming services to help you to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 installations that can involve web pages able to function as portals, extranets, document management applications, wikis, data marts, business information systems, enterprise search engines, workflows, and other utilities to support and improve information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar desktop programs including Office Excel, Word, PowerPoint, and Project. Progent can assist you to upgrade from earlier versions of SharePoint or adapt a mix of web applications into a unified and easily managed SharePoint 2010 environment.
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IT Outsourcing Advantages White Paper
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Progent’s IT outsourcing services offer affordable network consulting for medium-size organizations. Whether it involves planning system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can smooth out costs and eliminate risks, permitting IT support expenses to grow in a more linear and controlled fashion than is possible by assembling a large, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available system foundation for your vital Windows-powered business software such as Windows Server 2008, Exchange Server 2007, and SQL Server 2008.
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Remote Network Support Consultant
Remote Network Support Consulting Services
For medium-size businesses looking for network consulting services, Progent offers an array of alternatives such as local service, remote assistance, off-site Call Center, 24x7 support with automatic system monitoring, temporary staff augmentation, site relocation services, application programming, and professional consulting. For midsize businesses in California or other areas covered by Progent's field engineers, Progent provides expert on-premises help for fixing network issues quickly and affordably.
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Progent offers clients access to engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that clients deserve to be sure that their computer support providers have formal testing plus broad practical backgrounds so that Progent's customers can engage Progent's support with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts brings priority for substantially better vendor help than is available to uncertified consultants, enabling Progent to deliver customers a better class of computer service. In addition, recognized credentials such as CISM or CISSP for IT security can help corporate clients to demonstrate compliance with regulatory demands by using the assistance of accredited IT professionals.
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Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
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Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to adopt more current firewall products from Cisco. Progent's Cisco-certified specialists can help your company design and implement an efficient upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
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Progent's expert consultants can help you define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.
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Solaris Upgrade
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Progent can assist your company to design and execute a smooth migration from a Solaris-powered IT environment to a network powered by Windows and capable of running Microsoft's powerful office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application experts can help you guard your data and reduce business discontinuity by developing an efficient migration strategy that preserves your existing assets in Solaris software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing environment, transition strategy and validation, MS Exchange migration support, data and application porting, and server and storage system migration and consolidation.
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Small-Medium Business IT Consulting Companies
Small-Medium Business Integration Specialist
Progent offers technical support for medium size businesses with 100 to 250 system users. The medium size company or office has traditionally been an overlooked part of the market for IT support expertise. The overhead and service access practices of large third-party service firms make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an information system whose complexity and capability are frequently comparable to the information systems of far larger companies. Progent's service delivery model, which takes full advantage of online support, virtual office technology and proactive network monitoring, dramatically reduces the network maintenance expenses of a small-medium business while providing the small organization with enterprise-level service from certified, world-class consultants knowledgeable in a wide array of midsized business network solutions. If your mid-sized company or small business is searching for levels of network support appropriate by a mid-size organization without paying enterprise prices, call Progent.
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Juniper Networks Firewall IT Manager
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Progent's Juniper-certified network engineer can help your company to design and implement Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can provide support for Juniper's premiere network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations maintain environments that include a mix of Juniper's OS platforms.
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Progent provides consulting for security evaluation software including Microsoft Baseline Security Analyzer for running a variety of automatic system auditing scans to uncover potential security gaps. Progent has extensive knowledge of security auditing tools and can help you to make sense of testing reports and respond appropriately. Progent can show you how to build security into your business operations, configure scanning tools, define and deploy a protected system architecture, and recommend procedures to optimize the security of your IT system. Progent's security engineers are available to help you configure a firewall, design safe remote connectivity to email and data, and install VPN. Progent's certified security experts can also test the security of web-based applications and can run extensive information security audits of enterprise-wide security to determine your organization's compliance with recognized industry security standards such as HIPAA, NIST, and ISO 17799.
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Nationwide Remote Integration Specialist
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If your company does not need urgent online support but you think you will require technical services with your network in the near future, you can conserve time and expenses and ensure that the right expertise will be ready when you require it by getting in touch with a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or send email to information@progent.com.
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If your company is developing UNIX or Linux software in an environment that includes Windows-based processors, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic expertise without the constant hassle of managing your business network. Through the use of automated network monitoring and by providing remote and on-site support as your business needs it, Progent represents an economical way for maintaining an IT system that provides excellent dependability, security, and performance. Progent's developer support offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-site service and repair, 24x7 monitoring, and Help Desk support.
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Our Experts Group offers consulting in important technologies including Apple OS networking and applications; Support for Linux-powered, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized program help; CIO, management information analyst, and project management services; Custom program development and integration; Web site, electronic business, EDI, and client information portal development and deployment; SQL management and performance consulting; Business information consulting; and Telecom architecture support.
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Developer for SQL Server
MS SQL Integration Support
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
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Office Web App Networking Help
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Progent's certified Office and Office 365 consultants can help businesses to incorporate Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a cohesive solution that provides quick ROI and enables improved business results. Progent can help your company to integrate Microsoft Office or Office 365 applications with one another and with other key Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues between various releases of Microsoft Office and can provide customized online instruction to individuals and groups.
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Windows 2003 Remote Support
Windows 2003 Server Consulting Services
Progent's certified Windows 2003 Server engineers can provide computer help and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, update, and maintenance services include network design, deployment, project management, on-premises and off-site network support and troubleshooting, Call Center outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
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If your company is producing UNIX or Linux applications on a network that has Windows-based processors, desktops, and office applications, Progent offers comprehensive network support outsourcing that frees you to focus on your field of high-value know-how while avoiding the constant hassle of managing your business network. By using automated network monitoring and by providing remote and in-person support when your company needs it, Progent offers an economical alternative for maintaining an information system that provides high availability, protection, and performance. Progent's UNIX/Linux developer assistance services feature full-service information technology outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, proactive network monitoring services, and Helpdesk outsourcing.
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Microsoft Operations Manager 2000 On-site Technical Support
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Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft Certified network support professionals. With Progent's affordably priced IT service packages, small and midsize organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small company information systems world-class availability, protection, and productivity.
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Consulting Services for Contact Center
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Progent's Microsoft and Cisco certified Consultants offer three service programs to help mid-size and large businesses develop a cost-effective and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process study and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help organizations analyze the various high-quality Help Desk software packages on the market and decide which packages may be excessively costly, miss critical features, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk team for special tasks or to substitute for absent or indisposed workers.
Nexus Switch OTV Remote Support Services Online Help
QTS Sacramento Colocation Center Consult
Consulting Services for QTS Sacramento Colocation Center
The QTS Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS data center as a colocation site or if you are considering moving your primary or offsite backup equipment to Herakles/QTS, Progent can provide a range of affordable consulting services such as data center migration, system deployment and upgrades, network improvements, comprehensive project management services, virtualization expertise, offsite monitoring, automated system management, application development, disaster recovery planning and testing, data security assessment, and the support of Progent's Test Lab.
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Technical Support Services for SCOM 2012 Fabric Monitoring
System Center Management Packs Technical Support
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to fix serious issues uncovered by Microsoft SCOM 2012.
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Computer Consultant for Windows 2000 Server
Migration for Windows Server 2000
Progent's certified Microsoft Windows 2000 consultants can help you enhance the capability of your existing Windows 2000 Servers and can streamline system administration, offer tech support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and implement a plan to migrate from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in setting up pilot programs to eliminate the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
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Network Consulting for Dynamics GP Accounting
Microsoft Financial Software Online Troubleshooting
Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP/Great Plains family, offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is easy to install and configure, and with its modular approach you can license only the capability you currently require, with the option to expand users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP Software consulting engineers can show you how to install, configure and manage Dynamics GP/Great Plains 2010 as well as older versions of Microsoft Dynamics GP.
Red Hat Linux Consultant Ubuntu Linux Services
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Windows 10 Pilot Testing Support
Microsoft Windows 10 Specialist
Progent's Microsoft-certified consulting experts can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and onsite assessment and migration support for Microsoft Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated provisioning and management, network optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and end users, and ongoing technical help.
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Online Help for Microsoft Operations Manager 2000
Microsoft Operations Manager Online Technical Support
Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progent’s Microsoft and Cisco Premier network support experts. With Progent's economically priced IT support programs, small and midsize organizations can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems enterprise-class reliability, security, and performance.
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Nagios for Linux Engineer
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Network monitoring typically consists of tracking a system's resource usage in order to uncover throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux or UNIX and can be deployed to monitor multi-OS networks where UNIX and Windows coexist. Progent's network integration consultants can show you how to use both these tools to tune and repair your network. Progent's UNIX consulting services provide small businesses and developers assistance with administering and supporting UNIX and Linux systems that coexist with Microsoft-based technology.
SharePoint Server Computer Engineer Support and Help for Microsoft SharePoint Server 2013 in Denver International Airport
Exchange 2013 Upgrade Professional
Configuration for Exchange 2013 Compliance
Exchange 2013 incorporates significant enhancements to the functionality of Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements affect vital facets of IT like ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT team to manage your Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.
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Outsourced Programming for ERP, MRP, Accounting System
Accounting System Contract Programming
Progent's team of application experts offer advanced consulting, software development, deployment assistance, and webinar training for leading business applications that address vital areas including ERP and MRP, financials, management reporting, web commerce application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting support remotely, Progent can assist small businesses throughout the United States to eliminate the lost productivity and fees related to travel and on-premises activity without sacrificing the high quality of technical services.
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Troubleshooting for Branch Location
Remote Office Computer Consultant
Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to build an unmatched capability for supporting branch offices that require network service with the flexibility common to with small organizations but which offers effective communications, complete documentation, and compliance with corporate IT standards. If your enterprise maintains a remote office situated anywhere in or any area served by Progent's engineers, Progent can provide a wide array of in-person and off-site IT consulting services and system design expertise.
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Microsoft System Center 2012 R2 Migration Help and Support
Microsoft System Center 2012 Support
Progent has more than a decade of background integrating, and supporting the core components included with System Center and can assist your organization to design, install, maintain, and repair your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent can help you to migrate to the current version of System Center from an older release or from another IT management solution to deliver the benefits of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and critical application performance monitoring.
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Network Support Technician for Envisioning Phase: Requirements Definition
In performing consulting projects for corporate clients, Progent follows a phased approach driven by defined milestones so as to meet financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert deployment. All facets are recorded to make available a detailed summary of technical services delivered and to assist in ongoing system maintenance.
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Cisco's Meraki family of access and distribution switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable remote expertise to assist you to design and deploy an efficient network architecture based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management tools, set up policies to ensure security, create and validate a disaster preparedness plan, and resolve technical issues related to any aspect of your Meraki deployment. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a unified networking infrastructure.
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Microsoft Dynamics GP accounting offers analysis and reporting capabilities that allow you to track all business processes, revenues and expenses, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support services can enable you to design reports that let you analyze your business more thoroughly, converting uncooked data into valuable business information. Progent is able to improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver custom business software development and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
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Solaris On-site Technical Support
Engineers for Solaris
Progent's Solaris platform consulting experts offer small companies and software developers assistance with administering and maintaining Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad range of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
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