Business Continuity Support and Service
For Businesses of All Sizes:
CRISC-certified Risk Management Consultants
The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.
Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.
Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:
- Risk identification
- Risk assessment
- Risk response and mitigation
- Risk and control monitoring and reporting
Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:
- Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
- Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
- Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
- Create and maintain a risk register to make sure all identified risk factors are considered.
- Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
- Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
- Match identified risk scenarios to your associated business processes to help determine risk ownership.
- Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.
This area of risk management involves the analysis and evaluation of IT risk in order to drive strategic risk management decisions that provide optimal support for business objectives. Consulting services offered by Progent in this area include:
- Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
- Review existing risk controls and assess their ability to reduce information system risk.
- Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
- Make sure that risk ownership is properly assigned to clarify the chain of accountability.
- Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
- Incorporate the risk assessment findings in the risk register.
This area of risk management involves developing and implementing risk responses to ensure that risk factors and events are handled effectively and in line with your business goals and IT budget. Consulting services offered by Progent in this area include:
- Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
- Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
- Apply risk criteria to help you develop the risk profile for approval by your management.
- Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
- Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.
This area of risk management addresses monitoring risk and communicating information to your relevant stakeholders to ensure the continued effectiveness of your company's risk management strategy. Support services available from Progent in this area include:
- Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
- Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Interview process owners and review process design documentation to gain an understanding of your business process objectives.
- Design information systems controls in consultation with process owners to make sure they meet your business goals.
- Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
- Implement information systems controls to mitigate risk.
- Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
- Provide documentation and training to make sure your IS controls are performed effectively.
- Assess and recommend tools and techniques to automate your information system control verification processes.
- Make sure all your controls are assigned to owners who take responsibility for them.
- Establish control criteria to allow you to perform control life cycle management.
Progent's Microsoft and Cisco-certified consultants can assist your company to create a cost-effective, zero-downtime IT architecture that resolves major issues covering a wide array of infrastructure technologies and processes including:
Workplace Recovery Planning
Progent's disaster recovery professionals can help you create a disaster recovery strategy that will allow you to resume IT functionality in case of an information system catastrophe. Progent can help you to define a comprehensive disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, zero-downtime system architecture that takes into account availability issues involving a broad array of network technologies and processes. For details, go to Workplace Recovery Consulting.
Fully Managed Cloud Backup: ProSight Data Protection Services
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
Microsoft Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical creation of a failover cluster quorum arbitration point. For details, see Windows Server 2016 Disaster Recovery and Business Continuity Help.
Microsoft Server 2012 Failover Clustering
Windows Server 2008 R2 brought world-class fault tolerance and recoverability to Microsoft's clustering platform. Windows Server 2012 R2 adds to this technology and provides important new and enhanced features offering more extensibility, better disk storage uptime for server applications, simpler management, quicker automatic failover, and additional options for architecting failover clusters. To find out more, go to Windows Server 2012 R2 Failover Clustering Migration and Support.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a DR solution based on VMware SRM.
NetApp MetroCluster High Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between sites that are as far as 300km apart from each other. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help you to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network, and verifying your disaster recovery solution to verify adherence with industry standards and regulatory mandates.
Network Load Balancing
Progent provides high availability load balancing support covering system load balancing, load balanced programs, LAN/WAN infrastructure routing, and content dispatching technology including Cisco Content Engine. Fault tolerant load balancing products for which Progent offers consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS. To find out more, go to High Availability Load Balancing.
Non-stop Data Centers
Progent's Data Center engineers can help you find high availability data centers that match the specific requirements of your business. Fault tolerant co-location sites are particularly appealing to small and mid-size organizations due to of their low cost and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to create an on-site data center that offers even a basic level of fault tolerance is financially prohibitive for the majority of small companies. Progent can help you get all the advantages of high-availability colo sites by providing a complete array of consulting and maintenance services. For more information, see Fault Tolerant Colocation Solutions.
High-Availability Branch Office Networking
Progent’s branch office connection consultants can help organizations create fault tolerant interoffice connections by means of fully redundant system architectures with transparent failover. Progent’s Cisco-certified CCIE engineers can plan and deploy high-availability Inter-office networks supported by non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable 24x7 interoffice connectivity. For more information, visit 24x7 Inter-office Networking.
24x7 Internet Connectivity
Progent's Cisco-authorized network professionals can help you design an economical, high availability Internet connection solution that can deliver 24x7 Internet connectivity via a broad range of fault tolerant Internet access solutions including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to show you how to apply the most advanced technology for fault tolerant Internet connections to create an affordable, completely redundant Internet network with automatic failover and other features to create non-stop Internet connections. To learn more, see High Availability Internet Connectivity Solutions.
Backup and Recovery Technology Consulting and Support Services
Progent can provide economical remote support from IT engineers with expertise in a broad array of products and services that provide solutions for backing up Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent can provide expertise for leading backup platforms including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help your company to implement, upgrade, or maintain backup solutions for a range of topologies such as local, remote, cloud-based, or a mix. For details, visit Backup and Recovery Solutions Expertise.
Microsoft System Center Data Protection Manager (SCDPM) Backup and Restore Consulting and Support Services
Progent's expert System Center Data Protection Manager engineers can assist your company to create a practical business continuity strategy, implement a cost-effective fault-tolerante network infrastructure, deploy a Microsoft System Center Data Protection Manager-powered backup and restore system, thoroughly validate your DPM system, educate your administrative staff or local consultants how to manage System Center Data Protection Manager, or provide extensive information technology support outsourcing such as off-site housing of Microsoft System Center Data Protection Manager machines in Progent's world-class data center facility. To find out more, go to System Center Data Protection Manager (SCDPM) Consulting Services.
Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to help your business to plan, configure, manage and repair a backup and disaster recovery solution built on Barracuda Backup. For details, visit Barracuda Backup and disaster recovery consulting and management.
Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup software provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables cost-effective cloud backup to Azure storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is an Altaro partner and offers a broad range of services to help you to plan, install, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup. To find out more, visit Altaro VM Backup Consulting Services.
Consulting for Double-Take Solutions for Backup/Restore
Double-Take offers a selection of products intended to deliver small and midsize businesses a range of affordable alternatives for backing up and restoring vital applications including Microsoft Exchange, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s business continuity planning consultants have extensive experience incorporating Double-Take technology into small company information networks to create a high level of fault tolerance and disaster recovery capability at a budget-friendly cost. To learn more, visit Consulting Services Double-Take Solutions for Backup.
Why Pick Progent for Disaster Recovery/Business Continuity Planning?
Because Progent is a Microsoft Certified Partner and provides specialized application expertise for a wide variety of small business applications, Progent can help customers to find efficient information technology solutions that optimize the business value of your network. As a Registered Partner for Cisco, Progent offers the expertise of premier engineers and specialists with experience in designing, implementing and supporting infrastructure solutions based on Cisco technology. The depth and breadth of Progent's IT know-how and Progent's familiarity with the requirements of small and midsize companies make Progent the ideal partner for creating and running an affordable, dependable information system.
Other Credentials Earned by Progent's Cybersecurity and Information Assurance Consultants
In addition to offering the expertise of information assurance professionals with CRISC certification, Progent can also provide your business with access to CISM-certified security management consultants, CISSP-certified cybersecurity experts, CISSP-ISSAP certified cybersecurity architecture consultants, CISA-certified cybersecurity audit professionals, and GIAC-certified information assurance specialists.
Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at
An index of content::
Branch Location Professional
24x7 Branch Location Support and Setup
Years of experience providing Microsoft support and Cisco technology consulting has enabled Progent to build a unique capability for serving branch offices that require IT service with the responsiveness associated with with small firms but which offers professional communications, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a branch office situated anywhere in California or any region served by Progent's consultants, Progent can provide a broad array of on-premises and off-site IT consulting services and system architecture expertise.
Troubleshooting Meraki MR20 Access Point
Specialist Meraki Wireless AP
Progent's Cisco Meraki Wi-Fi AP experts provide remote and on-premises support to assist businesses of any size to plan, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients regardless of their location or computing device.
IT Outsourcing Best Practices Whitepaper
White Paper IT Outsourcing Model
Progent’s IT outsourcing packages offer budget-friendly computer consulting for mid-size companies. Whether it includes designing system architecture, creating an in-house Help Desk or using an outside one, deploying an updated e-mail platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT engineering services can smooth out costs and eliminate risks, permitting IT service expenses to increase in a more moderate and manageable manner than is feasible by amassing a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust network foundation for your vital Windows-based business software such as Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server 2008.
ProSight Ransomware Rollback Support and Setup
Specialists Signature-matching Virus Protection
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.
Small Business WAPs IT Consulting
Small Business Wireless Access Point Professionals
Cisco's Small Business series of wireless access points are Linux-based devices engineered as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer online or on-premises integration and troubleshooting services to assist you to design, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any size or architecture.
Catalyst 2940 Switch Network Consultants
Emergency Catalyst 2960 Switch IT Consultants
Progent's Cisco-certified CCIE networking consultants can help your business to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move efficiently from legacy switches to current devices.
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