Business Continuity Consulting
For Businesses of All Sizes:
CRISC-certified Risk Management Consultants
The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.
Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.
Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:
- Risk identification
- Risk assessment
- Risk response and mitigation
- Risk and control monitoring and reporting
Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:
- Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
- Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
- Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
- Create and maintain a risk register to make sure all identified risk factors are considered.
- Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
- Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
- Match identified risk scenarios to your associated business processes to help determine risk ownership.
- Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.
This area of risk management involves the analysis and evaluation of IT risk in order to drive strategic risk management decisions that provide optimal support for business objectives. Consulting services offered by Progent in this area include:
- Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
- Review existing risk controls and assess their ability to reduce information system risk.
- Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
- Make sure that risk ownership is properly assigned to clarify the chain of accountability.
- Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
- Incorporate the risk assessment findings in the risk register.
This area of risk management involves developing and implementing risk responses to ensure that risk factors and events are handled effectively and in line with your business goals and IT budget. Consulting services offered by Progent in this area include:
- Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
- Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
- Apply risk criteria to help you develop the risk profile for approval by your management.
- Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
- Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.
This area of risk management addresses monitoring risk and communicating information to your relevant stakeholders to ensure the continued effectiveness of your company's risk management strategy. Support services available from Progent in this area include:
- Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
- Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Interview process owners and review process design documentation to gain an understanding of your business process objectives.
- Design information systems controls in consultation with process owners to make sure they meet your business goals.
- Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
- Implement information systems controls to mitigate risk.
- Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
- Provide documentation and training to make sure your IS controls are performed effectively.
- Assess and recommend tools and techniques to automate your information system control verification processes.
- Make sure all your controls are assigned to owners who take responsibility for them.
- Establish control criteria to allow you to perform control life cycle management.
Progent's Microsoft and Cisco-certified engineers can assist you to implement an affordable, zero-downtime system that addresses critical problems encompassing a broad range of networking solutions and operations including:
Disaster Recovery Planning
Progent's disaster recovery consultants can help you create a disaster recovery strategy so you can restore network functionality in case of an information system catastrophe. Progent can assist you to create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, non-stop system architecture that takes into account reliability issues involving a wide array of network technologies and processes. To read more, go to Business Continuity Consulting.
Fully Managed Cloud Backup: ProSight Data Protection Services
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
Microsoft Windows Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a disaster recovery system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable creation of a stretch cluster quorum witness. For details, visit Microsoft Server 2016 Disaster Recovery Expertise.
Microsoft Server 2012 Failover Clusters
Windows Server 2008 R2 brought enterprise-class availability and recoverability to Microsoft's clustering platform. Microsoft Windows Server 2012 R2 builds on this foundation and provides significant enhancements offering increased expandability, better storage availability for server applications, simpler administration, quicker failover, and additional options for designing failover clusters. To learn more, go to Windows Server 2012 R2 Failover Clustering Migration and Support.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR solution based on VMware SRM.
NetApp MetroCluster High Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with replication to provide fast, zero data loss disaster recovery (DR) between sites located up to 185 miles apart. Progent offers the skills of a NetApp MetroCluster consultant who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster environment by providing help with tasks like assigning disk pools, arranging plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your disaster recovery system to verify compliance with industry standards and regulatory mandates.
High Availability Load Balancing
Progent offers fault tolerant load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. High availability load balancing solutions for which Progent can provide consulting services include Windows Server 2003 and 2008 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS. For more information, see Non-stop Load Balancing.
High-Availability Colocation
Progent's Data Center engineers can help you find high availability data centers that match the specific requirements of your company. High availability co-location sites are especially appealing to small and mid-size companies due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to build an on-site data center with even a basic level of fault tolerance is too costly for typical small companies. Progent is ready to show you how to get all the advantages of 24x7 colo sites by offering a full range of engineering and maintenance services. To find out more, see High-Availability Data Centers Solutions.
High-Availability Branch Office Networking
Progent’s multi-site connection engineers can help companies achieve fault tolerant multi-site connectivity through redundant system architectures with transparent failover. Progent’s Cisco-certified CCIE engineers can plan and implement ultra-reliable Inter-office networks based on zero-downtime EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers affordable non-stop interoffice networking. To learn more, visit Failsafe Inter-office Connectivity.
Non-stop Internet Connectivity
Progent's Cisco-certified network experts can show you how to create an economical, fault tolerant Internet configuration solution that can achieve non-stop Internet connectivity through a wide array of fault tolerant Internet network solutions including non-stop BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE engineers to show you how to utilize the most up-to-date techniques for high availability Internet connections to implement an affordable, completely redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet availability. For more information, visit Non-stop Internet Connectivity Architecture.
Backup and Restore Solutions Consulting Services
Progent can provide affordable remote access to engineers skilled in a broad array of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent can provide help for all major backup platforms including Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help your company to design, upgrade, or maintain backup systems for a range of environments including local, edge to datacenter, cloud-based, or hybrid. To learn more, see Backup and Recovery Technology Consulting Services.
Microsoft System Center Data Protection Manager Backup and Restore Consulting Experts
Progent's certified System Center Data Protection Manager consultants can help your company to develop an effective disaster recovery strategy, implement a cost-effective fault-tolerante IT infrastructure, configure a Microsoft System Center Data Protection Manager-based backup and restore solution, comprehensively validate your system, train your administrative staff or local consultants how to manage Microsoft SCDPM, or provide extensive information technology outsourcing including remote hosting of Microsoft SCDPM machines in Progent's world-class data center. For more information, visit Microsoft SCDPM Consulting.
Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup protects critical business data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to help your business to design, integrate, manage and troubleshoot a BDR system built on Barracuda technology. For more information, see Barracuda Backup and disaster recovery consultants.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level restore options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a broad range of services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. For more information, go to Altaro VM Backup Consulting.
Consulting for Double-Take Solutions for Data Backup/Restore
Double-Take Software publishes a family of products intended to provide small companies a variety of cost-effective solutions for backing up and recovering business-critical applications including Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent’s disaster recovery planning consultants have extensive experience integrating Double-Take technology into small company information networks to achieve an advanced level of availability and disaster recovery readiness at an affordable price. To find out more, go to Consulting for Double-Take Solutions for Data Backup.
Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Certified Partner and provides high-level application expertise for a broad variety of small business software programs, Progent can assist clients to find comprehensive information technology solutions that maximize the business value of your IT network. As a Registered Partner with Cisco, Progent offers the support of certified engineers and specialists with expertise in architecting, deploying and managing infrastructure environments built on Cisco technology. The broad scope of Progent's IT experience and Progent's familiarity with the requirements of small and midsize companies make Progent a great resource for creating and maintaining an affordable, dependable network.
Other Credentials Earned by Progent's Cybersecurity and Information Assurance Consultants
In addition to offering the expertise of information assurance professionals with CRISC certification, Progent can also provide your business with access to CISM-certified security management consultants, CISSP-certified cybersecurity experts, CISSP-ISSAP certified cybersecurity architecture consultants, CISA-certified cybersecurity audit professionals, and GIAC-certified information assurance specialists.
Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at
An index of content::
Engineers Online Crystal Reports Training
Information Technology Consultant Online Office Word Training
Progent's virtual classroom webinars offer small companies the affordability, simplicity, and versatility of online seminars plus the proven pedagogic techniques of seasoned instructors who employ the latest technology to emulate real-time, interactive classes. Progent offers webinar education for popular desktop software including components of Microsoft Office suite such as Microsoft Excel, Word, Access, and Visio: Dynamics accounting and reporting solutions such as MS Dynamics GP (Great Plains); as well as additional leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Ubiquiti UniFi Mobile App Professionals
Consulting Ubiquiti UniFi WLAN
Progent offers fast access to the skills of seasoned Wi-Fi specialists who can assist you to determine the value of Ubiquiti UniFi wireless APs for your company and assist you to plan, install, manage, and troubleshoot your UniFi network. Progent can also conduct a Wi-Fi site survey to help you to select, provision, and place UniFi wireless APs for your required signal coverage and performance.
Email Virus Fingerprint Specialists
ProSight Email Content Filtering Policies Professional
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Offsite Workers Helpdesk IT Consulting
Remote Technical Support Work from Home Helpdesk
Progent offers small and medium-size businesses supplemental or comprehensive Help Desk services for at-home workers.
Engineer ASA Firewalls
ASA and PIX Firewall Support Outsourcing
Progent’s Cisco-Premier technology experts provide professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from small, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a sensible level of security, performance and availability for business environments of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management tools. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Professionals MySQL Standard Edition
MySQL RDBMS Developer Firm
Progent can provide cost-effective online access to an Oracle-certified MySQL DBA or software developer and can assist businesses of all sizes to integrate and support MySQL in a robust network environment that provides advanced speed, scalability, and security. Progent also has proven skill assisting businesses port applications from Oracle to MySQL.
Help and Support SCDPM 2012 Troubleshooting
SCDPM 2012 Protection Groups Online Troubleshooting
Progent's Microsoft-certified consultants can provide remote or in-person support to help organizations of any size to plan, implement, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier releases of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly stubborn problems, or full project management services. Progent can also assist your business to design Data Protection Manager into a comprehensive disaster recovery strategy.
IT Consultant Supplemental Call Center
Supplemental Service Desk Setup and Support
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Office PowerPoint for Mac Learn
Office PowerPoint for Mac Trainer
Progent can provide onsite education customized for people who wish to broaden their knowledge of the macOS and OS X platform, Apple Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac applications.
SharePoint Foundation Remote Technical Support
SharePoint 2013 Community Sites On-site Technical Support
Progent has been providing SharePoint consulting services since the first product was released over a decade ago, and Progent has the scope of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consultants can assist you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in individual tasks associated with your SharePoint 2013 migration.
9800-L wireless controller Engineer
24-7 IT Consultants Wi-Fi 6 LAN controller
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless networks by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and strengthening data security by detecting cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller solutions.
24 Hour Word 2016 Technical Firms
Excel Slicers Small Business Server Support
Progent's Microsoft Office and Office 365 consultants can assist companies to incorporate Office desktop and Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless solution that provides quick return on investment and promotes improved business results. Progent can help you to interface Office or Office 365 apps with one another and with additional key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility problems between various releases of Office and can provide customized online instruction to individual users or groups.
Support and Integration Shared Service Desk
Supplemental Service Desk Professional
Progent offers several basic types of Help Desk support : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your clients easy access to a dependable technical group with extensive experience delivering phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on giving the support Helpdesk a positive reputation as a solid contributor to company performance. Progent's goal is to fix and not simply report problems.
CIO Support Outsourcing
24-Hour Part-Time CIO Integration Support
Progent can provide small businesses with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy sensible technology to enhance business processes so they align better with your corporate goals. Your business can develop and install a well thought out information technology strategy without incurring the cost of a full-time Chief Information Officer.
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