Business Continuity Consulting Support
For Businesses of All Sizes:
CRISC-certified Risk Management Consultants
The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.
Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.
Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:
- Risk identification
- Risk assessment
- Risk response and mitigation
- Risk and control monitoring and reporting
Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:
- Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
- Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
- Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
- Create and maintain a risk register to make sure all identified risk factors are considered.
- Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
- Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
- Match identified risk scenarios to your associated business processes to help determine risk ownership.
- Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.
This area of risk management involves the analysis and evaluation of IT risk in order to drive strategic risk management decisions that provide optimal support for business objectives. Consulting services offered by Progent in this area include:
- Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
- Review existing risk controls and assess their ability to reduce information system risk.
- Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
- Make sure that risk ownership is properly assigned to clarify the chain of accountability.
- Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
- Incorporate the risk assessment findings in the risk register.
This area of risk management involves developing and implementing risk responses to ensure that risk factors and events are handled effectively and in line with your business goals and IT budget. Consulting services offered by Progent in this area include:
- Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
- Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
- Apply risk criteria to help you develop the risk profile for approval by your management.
- Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
- Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.
This area of risk management addresses monitoring risk and communicating information to your relevant stakeholders to ensure the continued effectiveness of your company's risk management strategy. Support services available from Progent in this area include:
- Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
- Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Interview process owners and review process design documentation to gain an understanding of your business process objectives.
- Design information systems controls in consultation with process owners to make sure they meet your business goals.
- Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
- Implement information systems controls to mitigate risk.
- Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
- Provide documentation and training to make sure your IS controls are performed effectively.
- Assess and recommend tools and techniques to automate your information system control verification processes.
- Make sure all your controls are assigned to owners who take responsibility for them.
- Establish control criteria to allow you to perform control life cycle management.
Progent's certified support professionals can assist your company to design an affordable, non-stop information network that addresses major issues encompassing a wide range of infrastructure solutions and operations including:
Business Continuity Planning
Progent's disaster recovery professionals can help you create a disaster recovery strategy so you can restore IT operations in the event of an information system catastrophe. Progent can help you to define a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, high-availability network architecture that addresses availability issues covering a broad array of infrastructure technologies and procedures. To read more, see Workplace Recovery Consulting and Support Services.
Microsoft Server 2019 High Availability Failover Clustering
Windows Server 2019 incorporated significant improvements in scale, throughput, management, security and compliance, application compatibility, Linux co-existence, Kubernetes networking, and hybrid integration of local and cloud-hosted assets. Headline enhancements of Windows Server 2019 include Windows Admin Center for centralizing the management and monitoring of hybrid local/cloud-hosted resources, System Insights for taking advantage of advance predictive intelligence to manage on-premises environments, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion defense, container orchestration using Kubernetes, Cluster Sets for deploying and administering large high-availability scale-out clusters, and Storage Migration Service for simplifying the upgrade process from outdated releases of Windows Server. For details, visit Microsoft Windows Server 2019 Fault-tolerant Failover Clustering Support.
Microsoft Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR system built around Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point. To read more, visit Windows Server 2016 Disaster Recovery Support.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system powered by VMware SRM.
NetApp MetroCluster Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery between sites located up to 300km apart from each other. Progent can provide access to a NetApp MetroCluster consultant who can assist you to plan, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by providing help with procedures such as assigning disk pools and shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your MetroCluster DR system to verify adherence with information assurance standards and regulatory mandates.
Fault Tolerant Load Balancing
Progent provides high availability load balancing consulting covering system load balancing, load balanced programs, LAN/WAN infrastructure routing, and content dispatching products such as F5 Networks 3DNS. Fault tolerant load balancing technologies for which Progent can provide consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks 3-DNS. For more information, see Non-stop Load Balancing.
Zero Downtime Internet Data Centers
Progent's Data Center consultants can show you how to find fault-tolerant data centers that meet the specific requirements of your business. Fault tolerant colocation sites are particularly attractive to small and mid-size companies due to of their low cost and convenience in comparison to taking a do-it-yourself approach. Attempting to build an on-site data center with even a minimum degree of fault tolerance is too expensive for the majority of small organizations. Progent can show you how to get all the advantages of non-stop colo centers by providing a full array of engineering and support services. For more information, go to Non-stop Data Centers Consulting.
High-Availability Inter-office Networking
Progent's inter-site connection engineers can help businesses achieve zero-downtime inter-site connectivity by means of redundant networks featuring transparent failover. Progent's Cisco-certified CCIE network engineers can plan and implement ultra-reliable Inter-office connections based on fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide economical non-stop interoffice networking. To read more, visit High-Availability Inter-office Networking.
Fault Tolerant Internet Connectivity
Progent's Cisco-authorized IT professionals can help you design an affordable, fault tolerant Internet connection solution that can achieve non-stop Internet connectivity via a broad array of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide CCIE consultants to show you how to utilize the most advanced techniques for 24x7 Internet connectivity to build an economical, fully redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability. To read more, go to 24x7 Internet Access Solutions.
Backup and Restore Solutions Consulting Services
Progent offers affordable remote support from IT engineers skilled in a wide range of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops plus laptops and smartphones. Progent offers consulting support for leading backup platforms such as Acronis, Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to implement, enhance, or troubleshoot data backup systems for a variety of architectures such as on-premises, remote, cloud-based, or a mix. To read more, see Backup and Restore Technology Consulting Services.
Microsoft System Center Data Protection Manager Backup and Restore Consulting and Support Services
Progent's expert System Center Data Protection Manager consultants can help you to create an effective disaster recovery plan, design a cost-effective fault-tolerante IT architecture, install a System Center Data Protection Manager-powered recovery system, comprehensively test your DPM system, educate your administrative personnel or regular consultants how to maintain Microsoft System Center Data Protection Manager, or provide extensive IT outsourcing services such as remote hosting of virtual or physical SCDPM servers in Progent's secure data center facility. For details, visit System Center Data Protection Manager Consulting.
Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide range of consulting services to assist your business to plan, configure, manage and repair a BDR solution based on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consulting.
ProSight DPS Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup offers small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Progent is an Altaro partner and can provide a broad array of online or on-premises services to assist you to plan, install, manage and debug a modern backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup. To read more, visit Altaro VM Backup consulting.
ProSight Data Protection Services Altaro O365 Backup Solutions
Microsoft 365 (previously named Office 365) offers simple archiving but does not have native support for key data protection capabilities such as Exchange Online backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint. Altaro O365 Backup delivers a feature-rich platform for automatic backup and rapid recovery of all your organization's O365 mail, Microsoft Teams Chats, SharePoint documents, and OneDrive files. Progent is a certified Altaro partner and offers ProSight Data Protection Services O365 Total Backup to provide comprehensive management services for Altaro's O365 back/restore suite. ProSight Data Protection Services O365 delivers a budget-friendly backup-as-a-service alternative that defends O365 apps against data loss resulting from user or system error, malevolent sabotage, and cyber attacks such as ransomware. For more information, see ProSight DPS Altaro O365 Backup solutions.
Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS ECHO automates and monitors your backup processes and enable rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS ECHO can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS ECHO to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS ECHO managed cloud backup and recovery.
ProSight DPS 360 Backup Solutions
Progent can assist you to design, implement and debug a backup/restore plan built around MSP360 software. MSP360 offers file or image-based backup/restore for VMs and physical machines, supports all popular public clouds, and permits you to build a backup ecosystem with a minimum RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss caused by human mistakes, system glitches, ill-intentioned users, and external assaults like ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.
Consulting Services Double-Take Software for Data Backup and Recovery
Double-Take Software offers a family of products intended to deliver small and midsize companies a variety of cost-effective alternatives for backing up and restoring business-critical applications including Exchange, SQL, RIM Blackberry, and SharePoint. Progent's business continuity planning consultants have in-depth backgrounds integrating Double-Take products into small business information networks to achieve a high level of availability and business continuity readiness at an affordable cost. To learn more, visit Consulting Services Double-Take Software for Backup.
Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Certified Partner and provides professional application expertise for a wide range of small business software programs, Progent is able to help customers to arrive at complete information technology solutions that maximize the productivity of your network. As a Registered Partner for Cisco, Progent offers the services of premier consultants and specialists with expertise in architecting, implementing and managing networking solutions based on Cisco products. The depth of Progent's technical know-how and Progent's familiarity with the needs of small businesses make Progent the perfect resource for creating and maintaining a cost-effective, high-availability network.
In addition to offering the expertise of information assurance professionals with CRISC certification, Progent can also provide your business with access to CISM-certified security management consultants, CISSP-certified cybersecurity experts, CISSP-ISSAP certified cybersecurity architecture consultants, CISA-certified cybersecurity audit professionals, and GIAC-certified information assurance specialists.
Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at
An index of content::
Information Assurance information Systems Audit
Web Application Security Secure
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC accreditations are acknowledged by companies and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for all of the network security capabilities covered under GIAC certification including evaluating network vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.
Visual Basic for Applications for Mac Online Support
Onsite Technical Support Microsoft Word for Mac
Microsoft Office for Mac allows Mac users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can help you configure Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which intentionally limit collaboration between Mac and Windows systems.
Microsoft Certified Partner SQL Server 2014 Migration Network Consultants
Immediate SQL Server 2014 and Windows Server 2012 R2 Network Consultant
SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises services including planning, configuration, administration, remediation, and software development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
ransomware removal and recovery Professional
ransomware protection Specialist
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Automatic Fail-over Online Support
Automatic Failover Engineer
Progent's high availability interoffice connectivity and 24x7 network connection engineers can help small companies create non-stop Interoffice connectivity via redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office connections supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.
Training Professional Apple Final Cut Pro
Apple Motion Class
Progent's Apple Mac consultants can promote the creative facets of Mac environments by offering consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
ProSight Email Security Gateway Services
ProSight Email Spyware Protection Consultant Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Operations Manager Onsite Technical Support
System Center MOM Consultant Services
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to fix critical problems detected by System Center 2012 Operations Manager.
Chief Information Officer IT Consulting
CIO On-site Support
Progent can provide small companies with an information management expert who can act as a part-time CIO. This part-time CIO can offer strategic direction to help you integrate sensible technology to enhance business processes so they match more closely with your corporate objectives. Your company can develop and install a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive.
Meraki MS Switch Integration
Support Services Meraki Switch Upgrade
Cisco's Meraki MS line of access and distribution switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting to help your company to design and deploy a productive network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, configure policies to ensure security and compliance, create and test a disaster recovery plan, and resolve technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a unified networking infrastructure.
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