Business Continuity Support
For Businesses of All Sizes:
CRISC-certified Risk Management Consultants
The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.
Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.
Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:
- Risk identification
- Risk assessment
- Risk response and mitigation
- Risk and control monitoring and reporting
Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:
- Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
- Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
- Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
- Create and maintain a risk register to make sure all identified risk factors are considered.
- Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
- Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
- Match identified risk scenarios to your associated business processes to help determine risk ownership.
- Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.
This area of risk management involves the analysis and evaluation of IT risk in order to drive strategic risk management decisions that provide optimal support for business objectives. Consulting services offered by Progent in this area include:
- Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
- Review existing risk controls and assess their ability to reduce information system risk.
- Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
- Make sure that risk ownership is properly assigned to clarify the chain of accountability.
- Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
- Incorporate the risk assessment findings in the risk register.
This area of risk management involves developing and implementing risk responses to ensure that risk factors and events are handled effectively and in line with your business goals and IT budget. Consulting services offered by Progent in this area include:
- Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
- Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
- Apply risk criteria to help you develop the risk profile for approval by your management.
- Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
- Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.
This area of risk management addresses monitoring risk and communicating information to your relevant stakeholders to ensure the continued effectiveness of your company's risk management strategy. Support services available from Progent in this area include:
- Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
- Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
- Interview process owners and review process design documentation to gain an understanding of your business process objectives.
- Design information systems controls in consultation with process owners to make sure they meet your business goals.
- Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
- Implement information systems controls to mitigate risk.
- Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
- Provide documentation and training to make sure your IS controls are performed effectively.
- Assess and recommend tools and techniques to automate your information system control verification processes.
- Make sure all your controls are assigned to owners who take responsibility for them.
- Establish control criteria to allow you to perform control life cycle management.
Progent's certified consulting experts can assist you to design an efficient, non-stop system that addresses critical challenges encompassing a wide range of infrastructure solutions and operations such as:
Workplace Recovery Planning
Progent's business continuity planning professionals can show you how to design a workplace recovery strategy in order to restore IT operations in case of an IT system catastrophe. Progent can help you to define a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, non-stop system solution that addresses availability issues involving a broad range of infrastructure technologies and processes. To read more, visit Disaster Recovery Consulting Services.
Windows Server 2019 High Availability Failover Clustering
Windows Server 2019 offers important enhancements in scale, performance, manageability, cybersecurity, application compatibility, Linux co-existence, Kubernetes technology, and hybrid integration of local and cloud-hosted assets. Headline new features of Microsoft Windows Server 2019 are Windows Admin Center for unifying the management and monitoring of hybrid local/cloud resources, System Insights for taking advantage of advance predictive intelligence to control on-premises environments, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion prevention, container orchestration with Kubernetes, Cluster Sets technology for deploying and administering large high-availability scale-out clusters, and Microsoft's Storage Migration Service for simplifying the migration from outdated editions of Windows Server. For more information, visit Microsoft Windows Server 2019 High Availability Failover Clustering Consulting.
Microsoft Windows Server 2016 Disaster Recovery
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a stretch cluster quorum arbitration point. To learn more, go to Microsoft Server 2016 Disaster Recovery Help.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
NetApp MetroCluster High Availability and Disaster Recovery Platform
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with replication to provide fast, zero RPO disaster recovery between sites located up to 185 miles (300km) apart from each other. Progent can provide the skills of a certified NetApp MetroCluster expert who can help you to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with procedures like assigning disk pools, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your DR system to verify compliance with industry standards and government requirements.
Fault Tolerant Load Balancing
Progent offers fault tolerant load balancing support that addresses network load balancing, load balanced programs, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing products for which Progent offers consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS. To read more, see Non-stop Load Balancing.
Non-stop Data Centers
Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the particular needs of your business. Fault tolerant off-site data centers are particularly attractive to small and mid-size organizations because of their affordability and simplified logistics compared to taking a do-it-yourself approach. Attempting to build an on-site data center with even a basic degree of fault tolerance is too costly for most small companies. Progent can show you how to reap all the benefits of high-availability Internet data centers by providing a complete array of engineering and maintenance services. For details, visit High-Availability Colocation Consulting.
Failsafe Branch Office Connectivity
Progent’s inter-site network infrastructure engineers can help companies achieve non-stop inter-site connections by means of redundant system architectures featuring transparent failover. Progent’s Cisco-certified CCIE engineers can plan and implement high-availability Inter-office networks supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over can provide economical non-stop interoffice connectivity. To find out more, go to Failsafe Interoffice Connectivity.
High Availability Internet Connectivity
Progent's Cisco-authorized IT experts can help you create an affordable, high availability Internet connection solution that can achieve non-stop Internet access via a broad array of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent can provide CCIE consultants to show you how to utilize the most up-to-date techniques for 24x7 Internet connectivity to build an affordable, fully redundant Internet interface with automatic failover and other capabilities to create zero-downtime Internet availability. To find out more, see Non-stop Internet Access Architecture.
Backup and Restore Solutions Consulting
Progent can provide affordable online access to engineers with expertise in a wide array of utilities and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux servers and desktops plus laptops and smartphones. Progent can provide help for leading backup products including Acronis, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to design, upgrade, or troubleshoot backup/restore systems for a variety of environments such as on-premises, edge to datacenter, cloud, or a mix. To read more, see Backup and Restore Solutions Consulting.
Microsoft System Center Data Protection Manager (SCDPM) Data Recovery Consulting and Support Services
Progent's expert Microsoft SCDPM engineers can assist you to create an effective business continuity plan, design a cost-effective high-availability IT architecture, configure a Microsoft SCDPM-powered backup and recovery system, comprehensively validate your system, educate your administrative staff or regular service providers how to manage Microsoft SCDPM, or provide extensive IT support outsourcing such as remote housing of System Center Data Protection Manager machines in Progent's secure data center facility. For details, visit Microsoft SCDPM Expertise.
Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to help you to plan, integrate, operate and troubleshoot a BDR system built on Barracuda technology. For additional information, visit Barracuda Backup and disaster recovery consulting.
ProSight Data Protection Services Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup provides small organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Progent is an Altaro partner and can provide a wide array of remote or on-premises consulting services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology. To learn more, see Altaro VM Backup consulting services.
ProSight Data Protection Services Altaro Office 365 Total Backup Solutions
Office 365 offers rudimentary archiving but does not include integrated support for vital data protection services like Exchange Online backups or greater than 30-day point-in-time data recovery for OneDrive for Business or SharePoint Online. Altaro O365 Total Backup provides a feature-rich BDR solution for programmable backup and quick recovery of all your company's Office 365 mailboxes, Teams Chats, SharePoint documents, and OneDrive for Business data. Progent is a certified Altaro partner and offers ProSight Data Protection Services Office 365 Total Backup to provide comprehensive management services for Altaro's O365 data protection product. ProSight DPS Office 365 delivers an affordable backup-as-a-service alternative that protects O365 components against data loss caused by user or software error, malevolent sabotage, and malware assaults like ransomware. To learn more, visit ProSight Data Protection Services Altaro Office 365 Backup services.
Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS ECHO automates your backup activities and allow rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services ECHO can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services ECHO to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS ECHO managed cloud backup.
ProSight DPS 360 Backup Services
Progent can assist your company to design, implement and debug a backup/restore solution built around MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits you to build a backup solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human miscues, computer errors, malicious users, and external assaults such as ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.
Consulting Services Double-Take Software for Data Backup/Restore
Double-Take Software offers a selection of tools designed to deliver small and midsize businesses a range of affordable alternatives for backing up and restoring vital applications such as Microsoft Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds integrating Double-Take products into small company IT networks to achieve an advanced level of availability and business continuity readiness at a budget-friendly price. For details, visit Consulting Services Double-Take Software for Data Backup.
Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Because Progent is a Microsoft Certified Partner and provides specialized application expertise for a broad variety of business software programs, Progent can assist customers to arrive at efficient IT solutions that optimize the productivity of your network. As a Registered Partner for Cisco, Progent can provide the support of certified engineers and specialists with experience in designing, installing and supporting networking solutions based on Cisco products. The depth of Progent's technical know-how and Progent's appreciation for the requirements of small and midsize companies make Progent the ideal resource for creating and maintaining an affordable, high-availability network.
In addition to offering the expertise of information assurance professionals with CRISC certification, Progent can also provide your business with access to CISM-certified security management consultants, CISSP-certified cybersecurity experts, CISSP-ISSAP certified cybersecurity architecture consultants, CISA-certified cybersecurity audit professionals, and GIAC-certified information assurance specialists.
Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at
An index of content::
Information Technology Consulting Extended Call Desk
Remote Consulting Shared Support Desk
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top shared PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Online Support Services System Center 2016 Troubleshooting
Professional Microsoft System Center 2016
Small to middle size companies can now enjoy all the benefits of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft Premier IT support experts. With Progent's economically priced IT service packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to provide small company information systems enterprise-class reliability, security, and performance.
OS X Technical Support Engineers
Specialist macOS Configuration
Progent offers nationwide remote phone support and consulting services for businesses who operate Apple Mac environments or whose IT systems include a combination of Apple macOS and OS X with Microsoft Windows products. Progent's consultants can provide macOS and Mac OS X users a range of IT services including desktop assistance, migration to the current version of OS X from earlier editions of macOS and Mac OS X, plus help with macOS and Mac OS X applications. Progent can also assist your business with iPhone and iPad integration and management, or moving to Apple's iCloud services. Remote technical support provides maximum return for your IT budget by protecting user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote access technology and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by going to your site. In the vast majority of cases your network problems can be remediated by telephone or via a mix of phone support and remote access. Progent can make available Cisco CCIE network experts and CISSP and ISSAP certified security professionals to help with the most difficult system problems.
MSP360 B2 Backup Storage Consultant
MSP360 Exchange Mailbox Backup Technology Consulting
Progent's data protection experts can help your company to design, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, supports all popular public clouds, and allows you to create a data protection ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to prevent data loss caused by human mistakes, computer glitches, malicious insiders, and malware attacks like ransomware.
Email Guard Data Loss Prevention Services
Email Intent Analysis Engineers
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Consulting Barracuda Backup Cloud Management
Barracuda Backup Scheduling Onsite Technical Support
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage hardware. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to assist your business to plan, configure, manage and repair a backup and disaster recovery system based on Barracuda Backup.
ProSight Outbound Email Filtering Engineer
Cloud-managed Email Security Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Consultant Services Catalyst 802.11ax AP
Catalyst 9105w Access Point Remote Technical Support
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP consultants offer economical online and onsite support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Software patch management Engineer
Emergency VoIP phones patch management Consulting
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers and scanners, network infrastructure appliances like routers and wireless APs, and IoT devices like sensors and robotics.
Award Winning Check Point 5000 Firewalls Cybersecurity Firms
Check Point NGFW Firewalls Security Services
Progent's Check Point firewall experts can show you how to plan, integrate, and manage firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's cloud-based SandBlast security services. Progent's consultants can also assist you maintain older Check Point firewall models or upgrade smoothly to Check Point's next-generation security gateways.
24x7 Cisco Security On-Call Services
Cisco VoIP Support Specialist
Progent's Cisco CCIE-certified networking consultants have extensive background helping ISPs to architect, deploy, manage, optimize, and troubleshoot high-availability, scalable network solutions appropriate for shared public networks.
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