Progent offers businesses of any size world-class network online or on-premises consulting for information systems based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for companies varying in size from the small office to the global enterprise.
Fortinet FortiGate next-generation firewalls are industry leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist your business to deploy your Fortinet FortiGate firewalls to safeguard all your IT assets at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Progent's Microsoft-certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout strategies, optimize your network for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management staff, develop a corporate-wide security strategy, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
DoubleTake/Carbonite Software offers a selection of tools intended to deliver small businesses a variety of affordable alternatives for replicating and restoring business-critical workloads including Exchange, SQL, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to achieve an advanced level of availability and disaster recovery capability at an affordable price.
Cisco's wireless IP phones are industrial-grade wireless devices intended for workers who are mobile within campus, warehouse, health-care or other environments where management wants user endpoints that offer more control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous components of your wireless environment such as wireless access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco-certified experts can provide remote and onsite support to help you create and administer a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
Progent's certified TMG 2010 and ISA Server 2006 consultants can help you to plan, install, and support a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, performance and manageability that your company requires.
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to every client. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
Microsoft Windows Server Update Services enables information technology administrators to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as designing the Microsoft WSUS deployment, configuring client's workstations, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
Progent’s IT outsourcing services offer affordable network consulting for medium-size corporations. Whether it involves designing system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or developing a web-based eCommerce solution, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting IT support budgets to grow in a more moderate and manageable manner than is feasible by amassing a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust system architecture for your vital Windows-powered applications such as Windows 2008, Exchange Server 2007, and SQL Server.
Progent can deliver a wide array of low-cost remote and on-premises consulting services to help your business to deploy, manage, and troubleshoot desktops and mobile devices powered by Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Progent's certified SonicWall firewall experts can help you configure, maintain, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and build security into your business operations.
Progent can help your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook.
Progent offers cost-effective online support to assist businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Progent's Microsoft-certified consulting experts can help your organization to assess the value of Exchange Server 2010 for your company and can help your IT staff to design and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer fast payback by improving your workers' efficiency, cutting the expense of equipment and service, simplifying management, and consolidating your key communications platforms.
Progent offers the expertise of Microsoft-certified engineers and seasoned software developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and security consultants to help you to evaluate the potential benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and configure an efficient and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012.
Progent provides a selection of IT service packages for small businesses. These IT outsourcing and network monitoring services are based on the anticipatory problem solving abilities of Microsoft Operations Manager, a state-of-the-art network and system management product that tracks the availability, performance, and security of your network and isolates incipient problems before they can disrupt your network. With Progent's affordably priced IT service packages, small organizations can choose a simple co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.
Progent’s computer outsourcing services for small businesses include designing Windows XP, Microsoft .NET Server, and BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-premises repair, resolving chronic IT issues, and producing a company-wide security strategy. Progent can show you how to maximize network reliability and performance via fault-tolerant configuration, resilient network architecture, and proactive network monitoring. Progent also offers special project assistance for major migrations and can help with requirements definition, resource identification, BOM development, vendor selection, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also features education for office productivity software such as Office XP.
System Center Configuration Manager automates software deployment at scale, centralizes compliance settings control, inventories network resources, guards against company data leakage, performs network health monitoring, enables secure self service, and delivers a common point of control for managing mixed-operating system networks based on on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help you with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
Microsoft Dynamics GP allows you to grow and manage your company better by offering deep access to decision-driving information and a rapid ROI. Dynamics GP offers major productivity benefits such as its ability to expand the reach of your organization, manage your financials, automate financial processes, unify processes across your company, improve inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize free cash flow. Progent can help you configure and maintain a robust, safe server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Microsoft Dynamics GP/Great Plains software.
Progent's Network Help Desk Call Center Outsourcing Support Services for desktop technical support are designed especially for small organizations who need fast availability of a Help Desk Service Center with expert phone support and effective escalation capability but who must work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Optional Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.
Progent's Microsoft and Cisco authorized Consultants provide several service programs to help mid-size and large organizations create an efficient and productive in-house Network Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help organizations analyze the numerous top level Help Desk software packages on the market and decide which packages might be too costly, miss critical features, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who want to reinforce their in-house Help Desk team for special tasks or to substitute for absent or indisposed personnel.
CRISC Risk and Information Systems Control Consultant Services
ProSight Data Protection Services ECHO provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information.
In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training customized to address your particular needs. Progent's experts also can help you integrate and support a secure, reliable network infrastructure to run your ERP, MRP and accounting applications.
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block ransomware or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that minimizes your exposure to ransomware and aligns with your business needs.
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems.
The QTS (formerly Herakles) Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if you are planning on moving your main or offsite backup system to the Herakles data center, Progent can provide a range of cost-effective services that include colocation migration, equipment installation and upgrades, infrastructure optimization, comprehensive project management services, virtualization configuration, remote network monitoring, centralized network administration, software development, disaster recovery planning and testing, data security evaluation, and the support of the Progent Test Lab.
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage hardware. Barracuda Backup protects critical business data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help your business to design, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda Backup.
Progent offers the support of certified engineers as well as seasoned software developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery specialists, and certified data security professionals to help you to evaluate the potential benefits of SQL Server 2012 for your organization, set up pilot systems at your datacenter or at Progent's lab, design and carry out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define an efficient and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Progent provides national urgent phone support and troubleshooting services for companies that operate UNIX or Linux environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Remote network consulting offers maximum leverage for your information technology budget by preserving user efficiency and limiting the time billed for network analysis and repair. Advanced online support technology and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and expense by going to your location. In the vast majority of cases your network issues can be remediated by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISM and CISSP certified security specialists to help with the most challenging system problems.
Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and fixing SCOM solutions and can provide organizations of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs based on best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix serious issues detected by System Center 2012 Operations Manager.
Progent's certified SQL Server 2019 experts can help you to evaluate the business case for upgrading to SQL Server 2019 and can deliver rapid online or on-premises access to experts in system design and deployment, application development, database administration, and network security.
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting services to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Progent is among the most expert network support firms for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the advantages of Exchange 2000 for typical scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Progent's Data Center consultants can help you identify high availability data centers that match the particular needs of your business. Fault tolerant off-site data centers are especially attractive to small companies because of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Attempting to create an in-house data center with even a minimum degree of fault tolerance is too costly for typical small companies. Progent can show you how to get all the advantages of high availability data centers and 24x7 colo sites by offering a full array of engineering and support services.
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix critical issues detected by Microsoft SCOM 2012.
Lync 2013, rebranded Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with IM, presence, web conferencing with application sharing, as well as IP-based and PSTN calling enabled for a broad range of stationary PCs and mobile devices. Progent's certified Lync 2013 consultants and system integrators can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it.
Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.
Progent’s Microsoft certified professionals can provide small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. In addition to providing expertise, support and problem solving services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for critical platforms such as Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide occasional expertise to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you complete your SCDPM 2016 deployment on schedule and on budget.
Progent's Solaris platform support experts offer small and mid-size businesses and software developers support for administering and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your business access to Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This wide array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network disruption, simplifies long-term service demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange 2007 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern security solution that extends across your on-premises and cloud-based assets and protects all users at any location with any endpoint device.
Progent's certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security strategy, streamline network administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
Progent offers cost-effective remote access to an Oracle MySQL RDBMS administrator or application developer and can assist businesses of any size to integrate and manage MySQL within a reliable IT environment that provides high levels of speed, scalability, and security. Progent also has proven skill helping businesses migrate databases from an Oracle environment to MySQL.
Progent can provide you with application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to meet your specific company requirements. Progent’s Microsoft-certified support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration services for secure, corporate-wide information sharing plus interfacing with CRM applications.
Forefront Threat Management Gateway builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily managed web gateway that acts as a one-server solution for a variety of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production implementations; interface Forefront TMG 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server, and SharePoint; install Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist you to upgrade smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Progent’s Microsoft certified consultants provide a range of consulting services for Dynamics GP. Dynamics GP is an accounting and business analysis solution built, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented approach you can license only the capability you currently require, with the ability to expand clients and increase capabilities when necessary. Progent’s Dynamics GP/Great Plains support engineers can show you how to install, customize and manage the latest release of Microsoft Dynamics GP or migrate efficiently from an older version.
CRISC Certified Information Risk and Information Systems Control Officer Consulting
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it.
Remote continuous monitoring, automated alerts, and periodic reports are crucial to preserving the proper operation of your network and eliminating preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a level of protection that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options delivered as economical service packages designed to assist your company to identify and resolve a most network issues before they can hurt productivity.
Progent offers IT support for medium size companies who have 100 to 250 system clients. The mid-size company or work group has traditionally been an underserved segment of the market for network consulting expertise. The cost structures and support access models of large third-party service organizations make them too costly for the ordinary small company or small medium business (SMB), which commonly has a minimal information technology budget with which to support an information network whose complexity and sophistication are often comparable to the networks of much larger companies. Progent's support delivery model, which takes great advantage of online support, virtual network technology and 24x7 server monitoring, significantly lowers the network maintenance expenses of an SMB while providing the small company with enterprise-level service from certified, world-class experts with background in a wide range of small business network solutions. If your medium size company or small business is searching for the quality of IT help needed by a mid-size office without budgeting big-company prices, you need Progent.
Progent's Standard Help Desk Services offer a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are offered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent offers national urgent phone support and consulting services for companies that operate environments powered by versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Remote technical support offers maximum return for your IT dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced remote support tools and experienced service specialists and engineers combine to enable Progent to solve the majority of IT issues without squandering time and expense by going to your location. In the vast majority of situations your network issues can be remediated over the phone or via a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security professionals to assist with the most difficult system problems.
Progent's experts offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email help, security services, and custom training. Progent can help clients to upgrade to macOS from OS X or earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone support and Apple iPad synchronization, or migrating to iCloud. For business networks built solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, fast and aligned with your organization's objectives.
Progent can assist you to evaluate the many subscription options available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid solutions that seamlessly combine on-premises and cloud-based resources.