Progent's experts offer Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and iPad synchronization, or migrating to Apple's iCloud services. For business environments built solely on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, safe, fast and able to achieve your organization's objectives.
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block ransomware or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that reduces your vulnerability to a ransomware attack and aligns with your business requirements.
Progent's Microsoft-certified Windows 11 consulting experts offer an array of services for Windows 11 such as Microsoft 365 integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, centralized deployment, and Help Desk services.
VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's engineers can provide a range of IT outsourcing and co-sourcing services to help organizations of all sizes to install, manage, and troubleshoot environments that include workstations, laptops, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's experienced project managers can assist to create test environments to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans based on leading practices.
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet resources while supporting enhanced productivity by making these resources available to authorized remote users. Internet Security and Acceleration Server helps guard corporate applications, services, and data across all network components with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 experts can help you design, install, configure, and support ISA Server on your network so that your business achieves a highly functional and economical combination of protection, productivity, and speed.
Progent's Linux consulting services offer small businesses and developers help with administering and maintaining Linux systems that run with Microsoft-based networks. Progent can give your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of expertise offers you an easy one-stop consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to every client. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won't let go of the keys to the kingdom.
The complexity and connectivity demands of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and in-depth familiarity with planning and integrating cohesive, end-to-end network technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's consulting services can assist you with planning, deploying, administering, and troubleshooting Windows Server solutions that increase the business value of your computer network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Progent is looking for a variety of full-time employees including motivated MCSEs; network experts with Cisco CCNP or CCIE certification; and specialists in fault-tolerant network design with backgrounds in mobile access, wireless integration, high-availability systems, disaster recovery planning, data preservation, and virtual servers. We are also looking for workstation support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security professionals. We are also seeking experienced managers who can perform efficiently in our high-growth, virtual office environment. Progent contracts independent professionals with specialized knowledge and field background in crucial IT topics outside our main service focus. Our Experts Team includes freelance consultants who can provide advice and development services for mission-critical applications such as MRP, Enterprise Resource Planning, or CRM; possess in-depth knowledge of popular platforms such as Linux, Apple OS, or Solaris, or can provide expert skills in technologies like telecommunications, web site development, EDI, web commerce, or database management. Independent contractors premier by Progent coordinate with our in-house engineers to deliver comprehensive IT services for small and midsize company networks.
Progent's Microsoft and Cisco premier computer engineers offer advanced support for a wide array of products and technologies and can deliver that assistance online nationwide or onsite in select cities across the United States and anywhere in California. Progent offers online help for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that include a combination of Windows and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity problems, as well as the the assistance of CISM-qualified security engineers to assist with high-level security planning and problem solving. Progent has provided online network support to businesses in every state in the United States.
For corporations with branch offices in or any region served by Progent's engineers, Progent's Microsoft-Certified IT support professionals and certified Cisco network consultants offer a range of network support services including project planning, SOX compliance, office moves, enterprise security, network architecture, on-site or phone-based branch office support, and troubleshooting for colocation hosting environments. A Progent network consultant can help you plan a multi-office network that makes smart use of colocation services and Internet data centers. Progent's Microsoft Certified consultants can help major enterprises plan, integrate and maintain massive rollouts of the latest releases of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional experts can assist you to deploy Cisco technology for connection solutions that combine simple, high-speed, integrated, and remote networking.
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include ROI analysis, project management, compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and management, infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and end users, and post-migration consulting support.
The server cluster technology incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is radically re-engineered to streamline the deployment, setup, and maintenance of clusters that provide greater levels of system availability, protection, performance, and flexibility. New or enhanced features include cluster verification, revamped configuration and deployment, improved cluster management, redesigned cluster architecture for maximum uptime, hardened protection and quorum structure, fewer failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's consultants can assist your company assess the advantages of Windows clustering, plan and execute an installation, educate your IT staff to administer your cluster environment, deliver ongoing consulting and technical help services, and create and test a workplace recovery plan.
Progent's Microsoft-certified Intune consultants can assist your company to assess the business value of adopting Intune for administering your mobile computers including laptops, phones, and tablets based on Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure security policies, set up pilot systems to evaluate the benefits of Microsoft Intune for your environment, deploy Intune across your enterprise, combine Intune with SCCM for single-console change management, and provide ongoing support for your Microsoft Intune solution.
The Help Desk service model adopted by Progent's Technical Response Center offers small businesses an efficient alternative to dependence on freelance service individuals by offering broad expertise accessible to numerous engineering teams, optional round-the-clock access to emergency help, escalation capability to appropriate engineers for solving even the most complex issues, service consistency and dependability, quick follow through enforced by veteran IT service managers, a variety of easy-to-use techniques for requesting support tasks, plus excellent process visibility enabled by trouble ticket updates and available via a web-based portal.
Progent's seasoned team of network consultants and subject matter specialists have extensive background providing online and on-premises support for businesses of all sizes who want to integrate Android phones into their IT systems so that users can work together while on the go. Progent offers the range of skills to solve network problems that span numerous manufacturers and that represent a mix of legacy and up-to-date technology. Progent offers budget-friendly remote expertise to assist you with any facet of planning, deploying, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to help you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network projects on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and use Android phones and tablets securely and productively.
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Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of online or onsite services to assist you to design, install, optimize and debug a modern backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup.
Cisco's security and offsite access solutions for small to mid-size companies represent a complete array of manageable security hardware and software to help you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and VPN solutions. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection solutions that fit best with your business goals.
Remote management cards offer network managers complete control of a server without the need for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a fault-tolerant company network that includes remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical assistance. Progent is familiar with a number of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.
Progent's Cisco-certified CCIE networking consultants can help organization to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and move efficiently from outdated switches to modern devices.
Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT support packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small company information systems enterprise-class reliability, protection, and performance.
Progent's Cisco certified wireless networking consultants offer economical remote and on-premises help for legacy and current 802.11ac Aironet Wi-Fi access points (APs) and Progent can help you to design and maintain wireless solutions that incorporate indoor and outside/industrial Aironet access points.
In performing IT projects for enterprise customers, Progent follows a phased methodology based on specified milestones in order to meet financial, timing and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and expert implementation. All phases are documented to make available a detailed description of IT services performed and to help in downstream network support.
important characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you license only the components you require, a standardized architecture built on Microsoft technologies to protect your investment and offer a tightly interconnected environment, advanced reporting capabilities that allow you to track all operations, income and expenses and sales patterns, integration with Microsoft Office to enable access to business data, the capability to integrate data from virtually any database or desktop software into Microsoft GP, plus an open design that makes it easy to develop custom applications. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide expert GP support professionals to help you convert the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business management solution.
Systems Management Server offers extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software by making it easier to install system images, manage mobile devices, and run management tools. In addition to advising you about techniques to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT projects involving processes that Feature Packs are intended to streamline. Progent's migration and update services can minimize cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can show you how to define sensible processes and standards to manage handheld computers and smart mobile phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security strategy that incorporates policies, procedures and IT products to keep your IT computer system protected.
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to help you to plan, install, optimize and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup software.
Progent's Microsoft-premier engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit PC desktop computing, design an efficient migration process that minimizes business interruptions, and provide economical, professional online support to aid your company to configure 64-bit PC desktop software and application software on your existing computers.
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Progent offers fast and affordable remote access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Data Guard replication technologies and ASM file/volume manager.
Stealth penetration testing is a key component of any overall network security plan. Progent's security experts can perform extensive penetration tests without the awareness of your organization's internal IT resources. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion incident warnings and event history analysis are properly set up and consistently monitored. Progent can implement continuous autonomous PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, skipped patches, and dangerous IT product defaults can be chained together by hackers into the multi-vector attacks typical of the latest strains of ransomware.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner and safer AD environment. Both options also offer the ongoing advantages of advanced remote network monitoring and management technology. These benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime.
Progent's Mac support engineers can help you with a broad range of network foundation issues including system architecture, remote and mobile connectivity, internetwork communication, security, and emerging technologies including VoIP and fast wireless networking. For company networks built solely on Mac OS X or for systems incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to handle the complexity of planning, integrating, and supporting a system architecture that is robust, secure, productive and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan SAN systems. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
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Cisco's network security and remote access technology for small businesses represent a complete line of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's VPN product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align most closely with your company goals.
Progent's data protection experts can assist your company to create, deploy and debug a backup/restore plan based on MSP360 software. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a backup ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to protect against data loss caused by human mistakes, computer glitches, ill-intentioned insiders, and malware assaults like ransomware.
The Certified Information Systems Auditor accreditation is a prestigious qualification that signifies mastery in network security auditing. Certified by ANSI, the CISA accreditation has candidates undergo an extensive test administered by the ISACA professional group. Progent offers the services of a CISA-Certified network security audit consultant trained to assist businesses in the areas of information systems audit services, IT governance, systems and infrastructure ROI, IT service delivery, protection of data resources, and disaster recovery preparedness.
Progent's certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, create pilot programs and rollout plans, integrate Windows Server 2008 with your IT environment and applications, educate your IT personnel how to use enhanced management utilities, and provide ongoing consulting and support via budget-friendly alternatives including Helpdesk service and online technical assistance.
Progent's Windows Server 2019 disaster recovery planning consultants can help you to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent can provide the affordable services of remote Internet connectivity consultants to assist your company to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services provided by Progent include evaluation of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a smooth move to a different ISP and/or service plan. Provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and designing fault-tolerant BGP architectures.
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Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewalls to create a modern security environment that extends across your on-premises and cloud resources and protects any user anywhere with any device.
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that reduces your exposure to ransomware and meets your business needs.
Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and fixing SCOM solutions and offer organizations of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.
Progent's ransomware consultants can help you to evaluate your ransomware defenses, monitor and protect your network, help with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's Mac support consultants can help you with a broad range of network foundation areas including network architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless connectivity. For business networks based solely on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and maintaining a system architecture that is robust, safe, efficient and aligned with your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Xsan storage area network systems. Progent can also give you access to skilled experts to support Cisco routers and switches.
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in scale, performance, manageability, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
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Progent offers national remote technical support and consulting services for companies who operate Apple macOS and OS X networks or whose IT systems include a mix of Apple Mac and Microsoft products. Progent's experts can provide macOS and OS X clients a range of services such as desktop support, migration to the latest version of macOS from earlier editions of macOS or OS X, plus help with Mac applications. Progent can also help your business with iPhone and Apple iPad support, or moving to Apple's iCloud. Remote technical support provides optimum leverage for your information technology budget by protecting user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your location. In the vast majority of cases your network problems can be dealt with by telephone or via a combination of phone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security specialists to assist you with the most difficult system issues.
Progent's Disaster Recovery/Business Continuity consultants offer extensive experience helping small businesses to reduce system downtime by providing cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network architecture, data backup and restore solutions, and transparent system maintenance. Progent's business continuity consultants can help you to plan and test a sensible business continuity strategy that aligns with your business needs and budget. Progent's disaster recovery specialists can assist you to architect, implement, and maintain resilient technologies including redundant Internet connectivity, virtualized servers, clustering, network load balancing, continual online backup, and geographically dispersed data centers.
Progent's Shared Call Center service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's roster of veteran technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
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Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires an IT consultant with real-world background and extensive experience in designing and building cohesive and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and servicing network environments powered by the SBS suite of servers and applications.
Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning high availability system topology for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients.