In conducting IT tasks for corporate clients, Progent follows a structured methodology driven by specified milestones in order to achieve budgetary, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are recorded to make available a comprehensive summary of technical services delivered and to assist in ongoing network support.
For custom program development, Progent can provide software design consultants to produce business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a broad range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Progent is one of the most expert information technology support firms for creating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange 2000 under common scenarios such as updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and repairing System Center Operations Manager environments and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or onsite technical support to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent delivered a wireless networking environment that enabled a school to increase efficiency and avoid the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for interfacing separate sites up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.
Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to expand with your changing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís complete family of hardware and software aimed at preventing data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can help you integrate Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity downtime, reduces long-term support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent offers the background to complete your move rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 that are best aligned to your business needs.
Les Kent has a 35-year history of successful technology integration, corporate management, sales, and operations. He has shown a knack for developing elegant IT solutions while working as a system designer, programmer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and global corporations.
Progentís high availability interoffice connectivity and fault tolerant network connection professionals can help small companies achieve non-stop Interoffice connectivity through fully redundant networks with automatic failover. Progentís CCIE engineers can design and implement fault tolerant Inter-office connections supported by non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over can provide economical 24x7 interoffice connectivity.
Windows Active Directory demands significant field experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are experienced in designing, deploying, and maintaining complex Enterprise AD installations. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up legacy beta version configuration objects in online Active Directory environments, and repair of unsuccessful configurations of AD and AD-associated programs.
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.
Progent can provide comprehensive help for each step of your Microsoft Exchange Server 2010 migration with services that include outsourced or co-sourced project management services, site readiness preparation, project planning, cost estimates of all new software and equipment needed, suggested sourcing, system verification at client site or at Progent's testing facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the previous system, and training for customer's support staff and users.
Progent's Cisco-certified wireless technology consulting experts can help organizations to configure, manage, and debug Cisco wireless products including Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Progent wants to find fulltime, results-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network engineers who have Cisco CCDP or CCIE credentials; security professionals with CISSP or CISA or comparable security certification; and advanced system architecture experts with experience in mobile access, wireless networking, service continuity, workplace recovery, information preservation, and server virtualization. Progent also seeks employees to join our team of help desk support technicians and off-site troubleshooting professionals. Also, Progent is seeking talented administrators able to perform effectively in our high-growth, virtual office environment.
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.
Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and financial system programs to match your unique business requirements. Progentís Microsoft-certified consultants provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting services for safe, corporate-wide resource sharing as well as integration with CRM products.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks.
Progent's Microsoft-certified professionals have more than 10 years of background delivering messaging support for companies that range from small businesses to global enterprises. Progent provides affordable consulting for all editions of Exchange Server to strengthen email and virus protection, design fault tolerant email systems, and facilitate remote and mobile email connectivity. Progentís Microsoft Exchange consulting services can assist you in planning and carrying out a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. Progent also offers integration help for Windows 8, Windows 7, and Windows XP clients using Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus protection, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.
Progentís IT outsourcing services offer economical computer support for small businesses. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and eliminate uncertainties, allowing network service budgets to grow in a more linear and manageable fashion than is feasible by assembling a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a protected and highly available system foundation for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.
To deliver cost-effective IT services for small businesses, Progent has developed full-service IT outsourcing plans that offer small companies quick access to technical help without requiring you to hire, educate, and maintain an expensive full-time IT team. Progentís IT outsourcing services give you an affordable alternative for building a protected and reliable environment for your important Microsoft Windows office productivity products including Office XP and Microsoft Office 2003.
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training classes customized to meet your specific needs. Progent's consultants also can help you build and support a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.
Microsoft Mac Office allows Mac users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can help you configure Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that mix Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.
CRISC Certified Risk and Information Systems Control Architect Services
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems.
Remote management cards give IT managers full control of a server without the requirement for a personal presence. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide low-cost remote technical help. Progent has experience with a variety of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.
Progent offers a selection of IT service packages for small businesses. These IT outsourcing and server monitoring solutions are built around the proactive problem handling capabilities of Operations Manager, a state-of-the-art network and system support software platform that monitors the availability, throughput, and safety of your network and isolates potential troubles before they can disrupt your system. With Progent's economically priced network support programs, small businesses can choose a simple co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package.
Microsoft, Cisco and Security Certified Experts Chief Information Officer Consultant CIO Integration
Progent can provide small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible technology to improve business processes so they match more closely with your corporate objectives. Your business can develop and implement a well conceived IT plan without incurring the expense of a full-time senior IT executive.
Progent offers organizations of any size world-class network online or in-person consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of any size to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN calling across a wide assortment of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can assist you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your current and long-term goals, deploy Lync 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with key Office and Office 365 applications including Outlook and PowerPoint.
Small to middle size businesses can now enjoy all the benefits of Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT support programs, small businesses can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small business information systems world-class reliability, protection, and productivity.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to information workers, lessening the difficulty of designing, integrating, managing, and accessing enterprise data and analytical programs on platforms ranging from handheld devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world expertise and broad knowledge in planning and deploying information-based, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
CRISC Risk and Information Systems Control Specialists
Progent's application experts offer in-depth consulting, software programming, deployment assistance, and webinar training for popular business applications that address key areas including ERP, general accounting, management analytics, web commerce application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of experience providing advanced consulting and troubleshooting support remotely, Progent can help clients anywhere in the U.S. to avoid the lost productivity and fees related to travel and on-site visits without sacrificing the high quality of consulting support.
Exchange 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements favorably impact vital facets of IT like ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Progentís Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to configure, manage and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it.
If your business network mixes Sun Solaris technology with Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your operating systems to coexist for easy administration, seamless dataflow, high reliability, enhanced performance, and tight security. Progent's Solaris and Microsoft Windows coexistence assistance services include network infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and administration, online technical help and repair, in-person technical support, and Help Desk support.
Progent's Check Point firewall consultants can show you how to plan, integrate, and manage firewall environments built around Check Point Software Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent can also help you support legacy Check Point firewall models or migrate efficiently to Check Point's next-generation security gateways.
Progentís Microsoft-certified experts offer small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a central spot for your workers or clients to connect to, manage, distribute and interact with relevant data, files, and applications and to interact with one another. It enables quicker and more intelligent decisions, more efficient access across groups and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and outside a business network. Windows SharePoint Services join workers, customers, teams and major tasks with the information theyíve developed in a manner that makes data convenient to locate, download and apply.
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco appliances for centralized management.
Progent can assist small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the typical errors small companies make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.
Progent's Citrix-certified consultants can help your business to plan, install, administer, and support a virtual Windows application delivery and management system based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that features high availability, advanced security, and rapid recovery.
Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and setting up Outlook on the web.
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.
Progent provides national urgent phone support and troubleshooting services for businesses who operate networks powered by variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Remote technical support provides maximum return for your information technology dollar by preserving user productivity and shortening the time charged for computer repair services. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with over the phone or via a combination of telephone help and remote access. Progent can make available Cisco certified CCIE network engineers and CISA and CISM certified security specialists to help you with the most difficult system problems.