Progent is one of the most expert information technology support firms for creating email and messaging solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Exchange Server 2000 under common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent's Microsoft consultants offer advanced expertise in implementing, operating and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help organizations of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include solution planning, installation and migration, setting up safe collaboration among local and remote or mobile users, network infrastructure optimization, and specialized webinar training.
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating efficient migration procedures, assessing and tuning performance, planning or verifying disaster recovery solutions, mitigating compatibility problems, and building training environments for new products and technologies. For Progent clients who lack adequate in-house resources to assemble effective test environments, the lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.
Progent offers technical support for mid-size businesses with 100 to 250 system clients. The mid-size company or work group has traditionally been an overlooked part of the market for network support services. The overhead and support delivery models of major third-party support firms make them too expensive for the typical mid-size business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose advanced technology and capability are frequently comparable to the information systems of much bigger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office infrastructure and proactive server monitoring, dramatically reduces the network maintenance expenses of an SMB while offering the small company with enterprise-level support from professional, world-class consultants knowledgeable in a broad range of small business technologies. If your medium size organization or small business is searching for the quality of network support appropriate by a mid-size organization without budgeting big-company prices, call Progent.
Progentís experienced Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe access services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed operating system, minimizing possible OS-specific security holes.
Progent is a leader in cost-effectively providing enterprise-class IT support to small companies. Progent's success in handling the IT support requirements of the chronically underserviced small company sector is the cumulative outcome of major technical and operational breakthroughs that have eliminated a great deal of the traditional expenses out of managing IT support, injected unprecedented technical skill into the support system, and dramatically streamlined the repair process.
Progent's consultants offer online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration systems like Cisco Video Interop Server. Progent's certified network security consultants can assist you design and verify a security strategy for your Skype for Business solution that is compliant with government and industry standards.
Progent's Cisco Meraki Wi-Fi AP consultants offer remote and on-premises support services to assist businesses of any size to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, ASR routers and firewalls to create a seamless network infrastructure that delivers identical connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi clients regardless of their location or device.
Progent is one of the most expert information technology consulting companies for integrating e-mail solutions based on Exchange 2000. Progent specializes in helping small and mid-size companies derive the full advantages of Microsoft Exchange Server 2000 for typical scenarios such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers consulting assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess if you should move up to the latest firewall technology from Cisco. Progent's Cisco-certified specialists can help your company design and implement an efficient migration to Cisco ASA 5500-X firewalls following leading practices.
Progent's Windows Server 2016 disaster recovery experts can help your organization to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum witness.
Progent offers rapid remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment via powerful remote support utilities to provide fast and economical analysis and repair of urgent network problems.
DoubleTake/Carbonite Software publishes a selection of tools intended to deliver small and midsize businesses a variety of affordable solutions for backing up and recovering vital workloads such as Microsoft Exchange, SQL, RIM Blackberry, and SharePoint. Progentís disaster recovery planning consultants have extensive experience incorporating DoubleTake/Carbonite products into small company IT networks to achieve an advanced state of availability and disaster recovery capability at a budget-friendly price.
Microsoft CRM helps small companies nurture profitable client relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve selling success and offer consistent, effective customer service. Progent can configure the most sensible network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can show you how to combine Microsoft CRM with your marketing or customer support data.
Progent's pricing policy is to charge for online support and in-person visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.
Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Medium-size businesses can derive all the benefits of System Center Operations Manager and have fast access to Progentís Microsoft and Cisco Premier network support experts. Thanks to Progent's economically priced IT service programs, mid-size organizations can select a simple co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and remote service. For businesses with mission-critical environments who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager to offer mid-size business information systems world-class reliability, protection and productivity.
Progent can assist your business to understand the wealth of subscription options available with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid solutions that transparently integrate local and cloud resources.
Cisco Unified Communications Manager (CUCM), previously known as CallManager, acts as the foundation of Cisco's communications and collaboration solution. Unified CM and Cisco Unified CM Express offer a modern IP-PBX by integrating with applications that include Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified consultants offer effective and budget-friendly online and onsite support to assist businesses of all sizes to create and administer Unified CM ecosystems by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that add maximum business value. Progent can help with any facet of Unified CM setup and debugging in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, performance tuning, and integration with Exchange and Skype for Business.
CRISC Certified Risk and Information Systems Control Systems Engineer Consulting Services
Progent has more than 10 years of experience configuring, maintaining and troubleshooting the key platforms that make up System Center and can help you to plan, deploy, support, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can assist your organization to upgrade to the latest version of Microsoft System Center from a previous release or from another IT management platform to deliver the benefits of enterprise-class deployment, centralized management, security, plus datacenter and application performance monitoring.
Engineer CRISC Risk and Information Systems Control
If you are a network engineer with system support experience, joining Progent and assisting Progent's customers will expand your skills through collaboration with Progent's team of mutually supportive, high-output consultants. Progent's commitment to offering network expertise and technical help to small and midsize companies will offer you the chance to work in depth with decision makers and add tangibly to the growth of exciting companies. In addition, Our virtual office network offers the most advanced technology for remote support and wireless connectivity to allow you to come up with fast solutions when you troubleshoot mission-critical issues.
Windows Server 2008 represents a major step forward in making information networks more protected and available, easier to virtualize and manage, higher performing, and able to offer a better platform for web publishing. Progent can help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, temporary staffing, network monitoring, and security engineering expertise.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's application experts offer in-depth consulting, custom programming, integration assistance, and webinar classes for leading business applications that address vital areas including ERP and MRP, financials, business analytics, web commerce application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting support remotely, Progent can assist small businesses anywhere in the U.S. to save the lost productivity and fees related to travel and on-premises visits without sacrificing the high quality of consulting services.
Progent can supply small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate sensible IT products to improve business operations so they align more closely with your corporate objectives. Your business can develop and implement a well thought out IT plan without absorbing the cost of a full-time senior IT executive.
Office 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated email infrastructure to reduce hardware costs and management hassle. You can configure Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to help your small businesses to evaluate the potential advantages of Office 365 Exchange Online, plan a solution that fits your business needs and IT budget, implement an efficient migration from your current Exchange system to one that includes Exchange Online, train your IT staff and end users, and deliver ongoing consulting and troubleshooting.
Progent's Cisco-certified VoIP phone and video IP phone experts can help you to configure, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Progent offers consulting for security auditing products such as Microsoft Baseline Security Analyzer for running a set of automatic system auditing scans to identify potential security problems. Progent has broad experience with security analysis tools and can show you how to understand audit reports and respond appropriately. Progent can help you build security into your company processes, configure auditing tools, define and deploy a secure network architecture, and recommend procedures to optimize the security of your network. Progent's security engineers are available to assist you to configure a firewall, design safe remote access to email and business applications, and install VPN. Progent's qualified security engineers can test the security of web software and can conduct comprehensive information security evaluations of company-wide security to determine your organization's compliance with key industry security standards such as FISMA, PCI, and ISO.
Progent's Cisco-premier CCIE network experts can help your company to manage your existing PIX 500 or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
CRISC Certified Risk and Information Systems Control Engineers
Progent's consultants offer Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, network protection services, and custom education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and Apple iPad management, or moving to iCloud. For computer environments built solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and maintaining a network infrastructure that is available, secure, efficient and aligned with your company's objectives.
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help you to manage your legacy PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent can deliver comprehensive remote consulting for all major technologies associated with small business IT networks and allows you to outsource a variety of strategic, on-demand services including a part-time Chief Information Officer to offer advanced IT design and budgeting capability, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, project management help for major initiatives like site moves oroperating system upgrades, connectivity experts for designing fast and reliable infrastructure, certified security engineers to verify information safety and regulatory compliance, disaster recovery experts to create business continuity strategies, and software developers to write, customize, or troubleshoot mission-critical applications.
Progentís high availability system consultants provide reliability consulting, disaster recovery services, system load balancing, non-stop interoffice access, non-stop Internet interface design, 24x7 data center services, and other 24x7 operations support to help your company integrate a non-stop environment for mission-critical applications. Progent possesses the background to develop affordable, 24x7 systems by deploying the evolving library of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a completely redundant Internet interface and efficient network load balancing.
Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and dependable availability for key applications by providing unified, mixed-platform monitoring of physical and virtual resources installed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide world-class remote and onsite support to assist organizations of any size to design, integrate, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent can assist you to migrate to Operations Manager 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a unified infrastructure management solution. Progent can also help you expand your SCOM 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent can assist your business to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid networks that seamlessly combine on-premises and cloud products and services.
Progent can assist you in all facets of your upgrade to Exchange Server 2016 such as designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines, databases and logs; configuring HLB for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent offers several basic kinds of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts offers your customers convenient access to a reliable support resource with years of experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's focus is on earning the support Call Center a positive image as a key contributor to company productivity. Progent's goal is to fix and not simply record problems.
Progent offers quick access to the skills of veteran wireless consultants who can assist organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your company and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to choose, provision, and position UniFi wireless APs for optimal signal coverage and performance.
Progent can assist your business to design a migration to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
If your company does not need immediate remote help but expects to need assistance with your information system soon, you can conserve time and money and guarantee that the right IT skill will be ready when you require it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or send email to email@example.com.
Progent can help you plan, deploy, manage, monitor, and troubleshoot a viable Wireless LAN infrastructure, recommend sensible components, and configure access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a thorough 802.11x network security plan that is well aligned with the security plan for your entire corporate network.
Progent can provide the cost-effective services of remote Internet connectivity experts to assist your company to assess or enhance your Internet services so your Internet connectivity solution matches your business requirements. Support services provided by Progent's engineers include assessment of your existing bandwidth use, carrier and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.