For small company networks located throughout the state of Connecticut, Progent's Microsoft qualified technical experts can provide online assistance and remote troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair network problems while avoiding the cost and delays normally associated with in-person service calls.

If your Connecticut organization is located beyond the larger metropolitan areas such as Bridgeport, New Haven, Hartford, or Stamford, your local network support options may be limited in technical capability, or not available during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of network consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to deliver efficient network solutions.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to certify the skill of computer security experts. GIAC certifications are recognized by companies and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with all of the security capabilities covered under GIAC accreditation such as evaluating infrastructure vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

High-level Project Management Experts
For enterprise project management assistance, Progent offers the services of senior information technology professionals with years of background as IT project managers for application development, business technology deployment, and process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level project managers offer world-class management expertise to assist enterprise customers to follow best practices to make sure development or deployment projects are successfully completed on time and within budget.

Broad Experience with Microsoft's Popular Server Environments
Progent's group of computer network consulting experts can assist large enterprises to architect, deploy, and support major rollouts of key Microsoft technologies by offering services such as Microsoft Active Directory configuration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Skype for Business planning and deployment consulting and Microsoft Lync Server management, plus SQL Server 2016 integration and development and SQL Server 2014 database administration. Progent has helped some of the world's largest companies to integrate technology based on Microsoft products and can provide branch office support for enterprises with branch offices in Silicon Valley and the or larger cities throughout the U.S.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Wide and In-depth Knowledge of Business Networks
Progentís group of more than 100 networking consultants means customers can take advantage of the leverage of over a thousand years of combined background and collective information to repair the most vexing IT problems. Progentís certified network consultants possess the knowledge and experience to find fixes fast and deliver them cost effectively.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and safer Active Directory implementation. Both options also provide the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. To learn more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Migration Support for Microsoft Skype for Business Server
Progent's Skype for Business experts can provide remote and on-premises expertise for companies of all sizes to evaluate the benefits of upgrading to Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan a local, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms like Cisco UC. Progent's certified network security consultants can assist you design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements.

Progent's Integration Services for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small businesses to make the move from the traditional stand-alone on-premises datacenter to the new hybrid networking paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of moving to Essentials and implementing a hybrid on-premises/cloud model for your network environment. Progent can provide comprehensive project management support so you can design and execute an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure integration support.) Progent also offers as-needed consulting help, troubleshooting, and customized training.

Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that accelerates collaboration by providing flexible set of options for retrieving calls and messages within an environment that is easy to implement and manage. Cisco Unity Connection lets you access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and corporate branch offices with up to 500 workers. Progent's Cisco-premier CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging deployment continues to deliver significant competitive advantage.

Ransomware Removal and Recovery Consulting
Progent offers the services of seasoned ransomware recovery experts with the knowledge to restore a network damaged by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky. For more information, see ransomware cleanup and recovery expertise.

Cisco IOS Update Consulting
If your network includes Cisco appliances, you may be running an outdated release of IOS, the network OS used in almost every Cisco router and current Cisco switches. Cisco frequently offers updates to IOS in order to fix bugs, plug security weaknesses, or improve functionality. However, upgrading Cisco IOS or other Cisco control software can be a challenge, depending on your Cisco appliance and your system infrastructure. As an example, there may be limitations of internal RAM that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad variety of support services associated with updating Cisco IOS or any Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform version audits of your router software, recommend sensible upgrades, provision Cisco appliances, transfer images/, activate and verify your new software, tune throughput, troubleshoot issues, and teach your IT staff how to get the benefits of all significant new capabilities.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to assist you to plan, deploy, manage and troubleshoot unified communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting companies of any size to build advanced collaboration ecosystems by providing expert services such as Cisco Unified Communications Manager (Unified CM) and CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone solutions. Progent can help you with Cisco's entire portfolio of UC applications like Cisco Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express, and Unified Attendant Console.

Get in Touch with a Progent Computer Consultant
To see how to contact a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Remote Network Help.