For business computer networks located anywhere in the state ofConnecticut, Progent's Microsoft and Cisco certified technicians can provide remote phone help and troubleshooting to solve your network problems fast and cost effectively. Progent has developed world-class skills, advanced software tools, and support databases to diagnose and resolve computer network problems without the high cost and delays normally associated with in-person technical service dispatches.

If yourConnecticutbusiness is located beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your nearby computer support choices may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progent's staff of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of clients. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Cloud Consulting Services for Teleworkers
Progent can assist small and mid-size organizations to provide their offsite workforce with safe and reliable integration with cloud applications and services. To find out about how Progent can assist companies to configure resilient Cloud connnections for their teleworkers, go to cloud consulting expertise for an at-home workforce.

ProSight Network Audits for Evaluating Network Infrastructure Health
ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner and more secure Active Directory environment. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. To find out more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Project Server Integration and Training
Progent's certified Microsoft Project and Project Online consultants offer advanced online and on-premises support for Microsoft Project Server and Project Online and for all Microsoft products that integrate closely with Project and Project Online. Consulting support services offered by Progent include Microsoft Project Server and Project Professional planning and support, SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting and development, Microsoft SQL Server 2019 integration and development, Microsoft SQL Server 2017 integration, Microsoft SQL Server 2016 migration, Microsoft Exchange Server 2019 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Office Excel and Microsoft 365 Excel development, plus PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network engineers to assist you to optimize your infrastructure to support local, branch, at-home, and mobile users so they can use Project Server to collaborate securely and efficiently. Progent's certified security consultants can help you to define and police security policies that protect sensitive business data without disrupting the efficient exchange of authorized information.

Support for MS Dynamics and Dynamics 365 Financial and ERP Software
Progent's Experts Team offers mentoring in Microsoft accounting and ERP/MRP platforms, allowing you to tailor cost effective and complete network solutions that fit the unique needs of your operation. Progent's application development consultants can deliver a variety of services such as Microsoft Dynamics 365 Finance and Supply Chain (formerly Dynamics AX and Axapta) ERP consulting services, Microsoft Dynamics GP/Great Plains Accounting Software education and integration, MS Dynamics 365 Business Central/NAV business management software integration, Microsoft Dynamics SL/Solomon accounting software help, and MS Commerce/RMS deployment.

ProSight Duo MFA two-factor Authentication Services for Access Security
Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity authentication services, see ProSight Duo MFA two-factor authentication (2FA) services for access security.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor WiFi 6/6E access points, security gateways, and switches. Ubiquiti UniFi appliances running on multiple sites with any number of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi consultants who can help you to assess the benefits of UniFi products for your environment and help you to plan, deploy, manage, and maintain your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to assist your business to plan, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term tasks to help you get past specific technical bottlenecks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent also offers remote and on-premises training to help manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your information system.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and install a WiFi LAN optimized for your facilities, providing you a wireless solution that delivers the reception, speed, capacity, Quality of Service, security, and hand-off ability your business requires. Progent's predictive Wi-Fi planning services can be carried out offsite and utilize advanced RF modeling and analysis software to design an efficient Wi-Fi network. Progentís on-premises survey features physical inspection, spectrum and security assessment of your existing wireless network, evaluation of your site's layout, testing for RF contention, RF propagation modeling, identification of optimum locations for client-specified Wireless APs. Placement and integration services for Wi-Fi APs include Aironet wireless AP planning and deployment consulting, Cisco Small Business Wi-Fi access points consulting services, Catalyst 9100 family WiFi 6 and WiFi 6E access points solution design, Meraki Wi-Fi AP integration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

Part-time CIO Support Services
Progent can supply companies with an information management professional who can function as a temporary or part-time Chief Information Officer. This veteran IT officer can provide strategic direction to assist your company to integrate sensible IT products to enhance business processes so they match better with your business goals. Your company can develop and install a well thought out information technology strategy without incurring the cost of a full-time Chief Information Officer. Important services Progent's temporary CIO can carry out include growth strategies, rationalizing technology budgets, building and tracking models for TCO and ROI, analyzing workflows, reviewing contracts with suppliers, defining security and compliance standards, business impact analysis, automating data center administration, software revision management, network asset documentation control, and disaster recovery preparedness.

Microsoft 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. To find out more about Progent's online consulting support for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Progent's Consulting Services for SQL Server 2014
SQL Server 2014 incorporates significant enhancements in key areas including performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently with all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your Microsoft SQL Server 2014 environment or provide SQL Server 2016 upgrade expertise or Microsoft SQL Server 2019 upgrade consulting to help you adopt a more current version of SQL Server.

SQL Server 2019 Integration Consultants
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 experts can assist you to integrate Microsoft SQL Server 2019 efficiently with other Microsoft apps by providing services such as Windows Server 2022 integration consulting, Windows Server 2019 migration services, SharePoint Server 2019 application design, Power BI business reporting expertise, Microsoft Exchange Server 2019 integration consulting and Microsoft 365 Exchange Online hybrid integration consulting, and Active Directory and Azure Active Directory design and debugging.

Cisco Catalyst 9100 Family of 802.11ax APs Consulting
Progent's Cisco-certified Catalyst Wi-Fi 6 and 6E Access Point consultants offer economical remote and on-premises help for Catalyst Wi-Fi 6 and 6E wireless APs. To find out more about Progent's consulting services for Cisco's Catalyst 9100 Series 802.11ax Access Points, see Cisco Catalyst 9100 Wi-Fi 6 and 6E access points system design, deployment, and troubleshooting consulting.

Security Inventory Assessment for Small and Mid-size Business Networks
Progent offers two low-cost service packages designed to enable small companies to receive a professional network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security expert runs a comprehensive test of your network from beyond your firewalled perimeter to uncover possible risks in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from an authorized machine inside your company firewall to uncover your exposure to inside attacks. The two security inventory services are configured and executed from a secured external site.

Data Backup and Recovery Consultants
Progent's backup experts offer consulting support for a wide range of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent supports leading backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan PRO, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as a low cost end-to-end service for reliable backup and disaster recovery.

Cisco IOS software Update Consulting
If you incorporates Cisco routers, you may be running an outdated release of Cisco IOS, the control software powering almost every Cisco router as well as current switches from Cisco. Cisco often publishes upgrades to IOS to fix bugs, plug security gaps, or improve functionality. However, upgrading IOS and other Cisco control software can be a challenge, depending on your Cisco device and your system environment. As an example, there may be limitations of local RAM that could cause a new OS version to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a broad array of support services related to updating Cisco IOS software or any other Cisco control software such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform audits of your Cisco software, recommend sensible upgrades, prepare Cisco devices, transfer images/, configure and verify your Cisco software, tune throughput, troubleshoot issues, and train your network support staff how to utilize any important new capabilities.

Get in Touch with a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for online or onsite assistance, call 1-800-993-9400 or go to Remote Computer Support.



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    Microsoft 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and other Exchange infrastructure to reduce capital costs and management overhead. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable remote technical support to help your small businesses to assess the benefits of Exchange Online, plan a network topology that fits your business needs and IT budget, implement an efficient migration from your current Exchange organization to one that incorporates Exchange Online, train your management staff and end users, and deliver ongoing consulting and troubleshooting.

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    Progent can assist you to plan a migration to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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