For office networks located throughout the state of Connecticut, Progent's Microsoft certified technical team members can provide phone help and remote troubleshooting to solve your network systems troubles fast and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and resolve network problems without the expense and delays associated with on-site service calls.
If your Connecticut small business is located outside of the larger metropolitan areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby computer support choices may be limited in technical capability, or not available during an emergency. This results in a network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a extensive range of technical projects for a varied range of clients. This means you obtain not only the technical competency needed for the task, but an expert with proven methods for applying that expertise to provide efficient network solutions.
Business Intelligence Reporting Consulting and Development
Progentís business information reporting consultants offer remote and onsite expertise to help your organization with any facet of business intelligence (BI) reporting from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can help your company to support your current reporting environment, help you to migrate databases and applications from an outdated reporting product to a current solution, and provide custom online training tailored to your individual requirements. Progentís management reporting professionals can provide expertise in the leading business intelligence reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.
Simple Engagement and Billing Model
Progent's simplified by-the-minute billing model has no complicated contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra charges that drive up support costs. For remote support from Progent during normal business hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to resolve your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's team member is actually on-site working on your issues. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be billed for our engineerís travel time, but not a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available consultant is usually close by to help. Progent can in addition provide on-premises service to the majority of zip codes in the U.S. within one business day of receiving a service call. Progent's remote technical support team has provided assistance to small companies in every state in the U.S (See Progent's nationwide testimonials.)
Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of consulting services to assist companies of all sizes to support, administer, and troubleshoot networks that incorporate workstations, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.
CISA-certified Cybersecurity Audit Consultants
The CISA credential is an important qualification that indicates mastery in IS security auditing. Certified by ANSI, the CISA accreditation requires that candidates pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit consultant able to assist businesses in the fields of IS audit services, information technology administration, systems and infrastructure lifecycle, information technology service delivery, safeguarding of information resources, and disaster recovery planning.
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides comprehensive hosting of a small company's servers in a solution that delivers the highest degree of availability and scalability and is in addition easy to move to any data center. Progent's Private Cloud hosting and management options are based upon proven virtualization architectures that enable small companies with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unmatched level of vendor flexibility. Learn about Progent's ProSight family of managed IT services for small and mid-size businesses.
ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of background assisting manufacturing and service companies to manage supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that spans from as-needed advice to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Immediate Assistance for Urgent Problems
With Progentís urgent remote computer troubleshooting services, you can get instant help for problems that are causing network disruption. Remote help eliminates the lengthy wait and higher expense associated with on-site technical service. For day-to-day IT management tasks, Progentís remote support engineers can finish most jobs within minutes of a request, rather than requiring your company to wait for up to a day for on-premises help to show up.
Citrix Desktop Virtualization Support Services
Progent's Citrix desktop virtualization consultants can help your business to design, deploy, administer, and troubleshoot a virtual Windows desktop and application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network consultants can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can help you to manage and maintain a remote datacenter that features high availability, advanced protection, and rapid disaster recovery. Progent can also help you with other virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.
Collaborative Approach to Service and Technical Issue Escalation
Information technologies have grown ever more complex. At the same time, typical small business computer networks incorporate products from dozens of different manufactures. This makes network integration and support increasingly challenging. It is unfeasible for even the most talented engineer to have deep knowledge in all facets of information technology, or broad hands-on experience in the thousands of hardware and software products, versions, and updates that small businesses include in their IT systems. Progent follows a collaborative methodology to computer consulting and relies on subject matter experts to bring high-level knowledge when needed to solve the most intractable technical issues efficiently, at the least cost to your company.
Microsoft Access Application Programming
Progent's Microsoft Office Access consultants can provide cost-effective online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also offers custom webinar training for Office Access programming and database management.
Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Office and Office 365 consultants can help companies to integrate Office desktop and Office 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides quick ROI and enables better business results. Progent can help you to integrate Office or Office 365 applications with each other and with additional key Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems with different releases of Microsoft Office and can provide customized online Office and Office 365 instruction to individuals and teams.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's Customer Testimonials
Progent has delivered online or onsite technical consulting service to companies in every state in the U.S. Many of these clients have shown their high regard for Progent through testimonials to the high quality of Progent's service personnel. Take a look at Progent's client testimonials to learn what people have said concerning the high level of Progent's consulting services
Get in Touch with a Progent Computer Consultant
To find out how to access a Progent network support expert for remote or on-premises expertise in , phone 1-800-993-9400 or go to Online Computer Support.