For office computer networks located throughout the state ofConnecticut, Progent's Microsoft and Cisco certified technical experts can deliver remote phone support and remote troubleshooting to fix your computer system troubles fast and cost effectively. Progent has developed enterprise-level skills, software tools, and support databases to identify and resolve IT problems without the high cost and time delays associated with in-person technical service dispatches.

If yourConnecticutsmall business is located outside of the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local network systems support options may be limited in technical expertise, or unavailable during an emergency. This can result in a office network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís group of network consultants average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical projects for a broad range of customers. This means you get not just the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing and distribution organizations to manage supply chains and streamline key business processes in order to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that spans from as-needed advice to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and DBA services. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Immediate Assistance for Urgent Issues
With Progentís urgent remote network support services, your company can get instant help for issues that are causing lost productivity. Online help eliminates the long delay and higher expense required for on-site network support. For typical administration work, Progentís online support consultants can complete the majority of jobs within a few minutes of a request, rather than requiring your company to wait for hours for on-site support to show up.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and keep in compliance with industry security standards and government mandates like HIPAA and Sarbanes-Oxley. Find out more about the entire ProSight line of affordable managed services for small and medium-size organizations.

PC Desktop Support Services
Progent offers a wide array of cost-effective services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or various versions of Linux. Progent's desktop consulting services include Windows 10 migration support, Windows 8.1 integration expertise, Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit operating system upgrades.

Unified Communications Manager and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager, originally branded CallManager, acts as the center of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express provide an advanced IP-PBX by integrating with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager experts can assist with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.

Wide and In-depth Knowledge of Business Networks
Progentís group of more than 100 computer network consultants means customers benefit from the leverage of more than a thousand years of cumulative experience and shared knowledge to resolve the most difficult IT issues. Progentís accredited network engineers possess the know-how to identify solutions fast and implement them cost effectively.

Full Array of Security Services
Progent's CISM, GIAC, and CISA certified security experts can help you to perform complete security audits, recover rapidly from compromised security, configure firewalls, set up safe mechanisms for remote and mobile connectivity, deploy spam filtering and email encryption, and craft a company-wide security strategy built around 24x7 automated monitoring. Progent's ProSight suite of remote security monitoring services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection for unified endpoint security.

Business Intelligence Reporting Consulting and Development
Progentís BI reporting experts can provide remote and on premises expertise to help you with any phase of BI reporting from troubleshooting or modernizing applications to designing and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current BI system, help you to migrate databases and applications from a discontinued reporting platform to a current one, and provide custom remote mentoring to meet your individual needs. Progentís management reporting professionals can provide expertise in all popular BI reporting tools including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Ransomware Removal and Recovery Consulting
Recent versions of ransomware not only scramble critical on-line files but also infiltrate most accessible system backups. Progent's proven ransomware recovery consultants can assist your business to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Dharma, NotPetya, Spora, MegaCortex, or Locky. To find out more, visit ransomware removal and system recovery expertise.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and local installations of Exchange. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed support to help you through challenging technical problems and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and within budget. To learn more about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration solutions with on-premises Exchange.

Linux Support and Linux/Windows Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you to integrate your servers into an efficient system that allows all your platforms to coexist peacefully for easy administration, transparent data exchange, high availability, high throughput, and tight security. If you are creating Linux applications within an environment that includes Microsoft Windows-powered servers, workstations, and applications, Progent offers comprehensive network outsourcing that frees you to focus on your area of expertise.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager, is a converged voicemail system that facilitates teamwork by providing a variety of options for accessing voice messages within an environment that is easy to deploy and manage. Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite locations with up to 500 users. Progent's Cisco-premier CCIE consulting experts offer Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging solution continues to deliver significant business advantage.

Progent's Client Testimonials
Progent has delivered remote or on-premises technical support service to businesses in every state in the U.S. Many of these clients have indicated their appreciation to Progent through testimonials to the quality of Progent's support staff. Check out Progent's customer testimonials to learn what people have said about the quality of Progent's consulting services

Check Point Software Firewall Integration Consulting
Progent's Check Point firewall consultants can show you how to design, deploy, and manage firewall environments that rely on Check Point Software Next Generation firewalls and Check Point's cloud-based security services. To learn more about Progent's consulting and support services for Check Point security gateways, see Check Point firewall integration consulting.

Get in Touch with a Progent Computer Consultant
To see how you can contact a Progent network support expert for online or onsite support, call 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are vital to preserving the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can get a level of protection that was once limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) options available as economical service packages created to assist you to identify and resolve a an array of IT network issues before they can hurt your business.

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