For small company network systems located anywhere in the state of Connecticut, Progent's Microsoft certified technical team members can provide remote phone assistance and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to diagnose and resolve IT problems while avoiding the cost and delays normally associated with on-site technical service visits. In case your Connecticut small business is situated beyond the larger metro areas such as Bridgeport, New Haven, Hartford, or Stamford, your local computer support options may be limited in skills, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent's staff of network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying those skills to provide efficient network solutions.
Immediate Support for Urgent Issues
With Progentís urgent online network support services, you can receive immediate assistance for issues that are causing lost productivity. Remote support eliminates the long wait and increased cost associated with on-site network service. For ordinary IT management tasks, Progentís remote support engineers can finish the majority of jobs within a few minutes of receiving a request, rather than forcing you to wait for hours for on-premises support to arrive.
Progent's Consulting Support for SQL Server 2016
Microsoft SQL Server 2016 offers major improvements in performance, capacity, security, uptime, BOYD integration, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer online and onsite expertise to help organizations of all sizes to design, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM. Also, Progent's SQL Server 2019 upgrade experts can assist you to move to a newer version of Microsoft SQL Server.
Microsoft Teams Planning and Integration Consultants
Teams is the successor to Skype for Business Online as Microsoft's premier cloud platform for real-time conversation and collaboration. Progent's Teams experts can assist you to plan a migration to Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.
Progent's Consulting, Development and Training Support for Office Excel and Microsoft 365 Excel
Progent's certified Microsoft 365 Excel application consultants can help your company to create advanced Excel-powered applications or provide one-on-one training in the sophisticated capabilities of Microsoft Excel desktop and Microsoft 365 Excel. Progent's consultants can also assist your company to create and maintain a secure, dependable IT infrastructure to host your Excel applications. Progent's SharePoint Server consultants can show your company ways utilize Excel Services to expand the capabilities of Excel by incorporating dynamic spreadsheets into business intelligence portals, dashboards, and scorecards. Progent's Microsoft Dynamics 365 consultants can show you how to exchange information between Microsoft 365 Excel and other products by delivering services such as Dynamics GP/Great Plains customization and Microsoft Dynamics 365 Business Central business management software support.
Dynamics GP Migration and Integration Consulting
Progent has delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, customization, education, and debugging services since the product's debut. Progent offers advanced support for upgrading legacy Dynamics GP ERP systems. Progent can assist you to design, pilot, and implement a cost-effective upgrade from a a legacy release of GP to the current edition of Dynamics GP. Learn about Progent's Dynamics GP migration and system integration consulting services.
NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's complete portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of issues with NetApp SAN storage deployments quickly and affordably based on leading practices.
Active Directory and Azure Active Directory Planning and Deployment Expertise
Progentís consultants can help your business to design and implement a smooth move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that deploys Azure AD DS and Azure AD Connect to unify identity and access management for both onsite and cloud apps and services. Progent's experts can also help your organization to manage and troubleshoot outdated implementations of Active Directory such as Windows 2008 Active Directory. To find out more, refer to Active Directory and Azure Active Directory design and deployment consulting.
Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software from Hornetsecurity offers small organizations a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud architectures and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of online or onsite services to help you to plan, deploy, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup. For more information, go to Altaro VM Backup consulting.
Remote Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, assigning accountability, remote desktop control, progress tracking, problem solving, and and metrics. Designed for smaller businesses with few full-time service technicians for desktop issues, Progent's Help Desk Services offer remote support at a significant savings from Progent's normal desktop support rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 consultants to handle the most issues. For details, see Progentís remote desktop Call Center services for small businesses.
Microsoft Dynamics GP (Great Plains) Programming and Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduced a revamped architecture that improves cloud readiness, works with popular smart phones and tablets, allows one-time sign-on with Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad technical skills and experience to resolve the critical technical and business issues involved with maintaining Dynamics GP 2015 R2 and can assist you to design and carry out a smooth migration to the latest edition of Dynamics GP that will maximize the return on your investment in this mission-critical platform.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE integration experts can assist you to plan, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide affordable remote or on-premises support to assist businesses to move efficiently to a productive communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.
Microsoft Access Software Programming
Progent's Microsoft Office Access consulting experts offer affordable remote support for all editions of Microsoft Access including Access desktop and Access Web App and can provide advanced help for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom online training for Office Access application programming and database management.
Contact a Progent Computer Support Expert
To find out how to access a Progent computer support expert for online or onsite help, call 1-800-993-9400 or go to Online Computer Help.