For small business network systems located anywhere in the state ofConnecticut, Progent's Microsoft qualified engineers can deliver online support and troubleshooting to repair your computer system issues fast and cost effectively. Progent has developed world-class skills, sophisticated utilities, and support knowledge bases to diagnose and fix network problems without the cost and time delays associated with onsite service calls.

If yourConnecticutcompany is located beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your nearby computer support options may be limited in technical capability, or unavailable during urgent situations. This results in a network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent's group of network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide excellent network solutions.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments efficiently following best practices.

Progent's Integration and Development Services for SQL Server 2016
Microsoft SQL Server 2016 introduces major improvements in speed, scale, security and compliance, uptime, mobile computing support, plus integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Jason support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and on-premises support to help organizations of all sizes to plan, implement, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM). In addition, Progent's SQL Server 2019 migration experts can help you to move to a current version of SQL Server.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, every Progent network expert has access to the technical and educational resources required to deliver the best IT support available. Progent's network outsourcing, Help Desk Call Center, Microsoft 365 integration support, and application programming services permit small business clients to benefit from the broad array of knowledge found in the IT departments of big companies without the high expense and distraction of building and managing a self-sufficient in-house network support group.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of IT outsourcing and co-sourcing services to help organizations of any size to support, administer, and troubleshoot IT systems that include desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help and Windows 11 upgrade assistance.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists offer Cisco UC540 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and carry out an efficient migration to a current VoIP solution.

Patch Management Services
Patch management entails installing software or firmware updates to operating systems and apps, servers and endpoints, peripherals such as printers and scanners, infrastructure appliances like switches and Wi-Fi APs, and IoT devices like alarms and robotics. Timely and properly managed patching optimizes cybersecurity, compliance, availability, and capability. Sporadic software update management can result in security gaps, compatibility issues, sluggish or erratic responsiveness, needless downtime, or unavailability of key features. Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information network. For more information, see Progent's patch management service plans.

Affordable Support Solutions
Many small organizations utilize poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the same task than a seasoned Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same task is not a deal. Still worse, a badly architected or implemented IT environment that is unreliable and difficult to manage or upgrade can cost an organization many times over its setup price due to lost productivity. Progent's customer testimonials from satisfied companies across the U.S. confirm the effectiveness of Progent's support model and the expertise of Progent's staff of engineers.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the knowledge of network security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer help with any of the security disciplines covered within the GIAC certification such as evaluating network vulnerability, event handling, intrusion detection, web services security and SIEM solutions for compliance with regulatory requirements for promptly reporting security incidents.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure storage. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to assist you to design, install, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup. To find out more, see Altaro VM Backup certified consultants.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and CUBE integration consultants can help you to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective remote or onsite expertise to assist companies to migrate efficiently to a modern unified communications environment that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync for access to a SIP PSTN trunk.

Consulting Support for IT Support Providers
Progent's expertise for IT service businesses allows you to use Progent's information technology experts while retaining your own service brand as a transparent extension of your IT services organization. For information about Progent's support services for network service companies, refer to Progent's support services for network service companies.

WatchGuard Firewall Planning and Integration Expertise
Progent's WatchGuard consultants can help you deploy WatchGuard Firebox Firewall security appliances that align with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate to current WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, visit WatchGuard firewall configuration expertise.

Talk to a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or on-premises expertise, call 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Progent's Microsoft certified experts offer a range of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management solution based, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial products in the Dynamics GP line, provides an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is simple to deploy and integrate, and with its segmented design you are able to purchase only the capability you currently require, with the option to expand clients and enlarge capabilities when necessary. Progent's Dynamics GP Software consulting experts can show you how to deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP.

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    Progent offers a selection of IT support packages for small businesses. These information technology outsourcing and network monitoring solutions are based on the proactive problem handling abilities of Microsoft Operations Manager 2007, a next-generation server and system management software platform that monitors the reliability, throughput, and safety of your information system and identifies incipient troubles before they can bring down your system. With Progent's affordably priced network support programs, small organizations can choose a simple co-sourcing package based on Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and service organizations to manage supply chains and streamline key processes in order to get products to market quickly and meet customer schedules consistently. Progent can provide the skills of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite consulting that can range from occasional guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge enterprise-class applications that can provide your business a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.

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    Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the impact of RF congestion, improving wireless availability with rapid failover, and strengthening security by detecting cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller solutions.

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    Progent provided a wireless integration environment that allowed a school to improve efficiency and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even greater distances. This wireless solution provided better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz band it provided protection against local interference.

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    Progent can help you to create, deploy and troubleshoot a backup/restore plan based on MSP360 software. MSP360 enables file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and permits businesses to build a backup solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss caused by user mistakes, computer glitches, malicious users, and external assaults like ransomware. For more information, see ProSight Data Protection Services 360 Backup solutions.

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    For smaller organizations, computer security and regulatory compliance is excessively complicated to stay ahead of yet too dangerous to ignore. The largest largest institutions have been hacked, and the top cloud services have occasionally been knocked out. It seems as though there's no place to run. Progent has made it affordable for smaller businesses to implement critical IT security tasks effectively by offering the advantage of billed time to the closest minute without any minimum billing for remote help. This means you can have the help of a seasoned computer expert to provide precisely the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a comprehensive security plan.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.

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