For small business networks located within the state ofConnecticut, Progent's Microsoft qualified technical team members can deliver phone help and remote troubleshooting to solve your computer network troubles fast and affordably. Progent has developed world-class skills, software tools, and support databases to troubleshoot and fix network problems without the high cost and time delays associated with on-site technical service dispatches.

If yourConnecticutcompany is situated beyond the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local computer support choices may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progentís team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to assist with efficient network solutions.

Juniper and NetScreen Consulting Services
Progent's Juniper Networks-certified network consultants can assist you to plan and implement Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate smoothly from discontinued products to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network control software to enable you to streamline the management and strengthen the security of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist organizations maintain networks that include a combination of Juniper's software platforms.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps such as Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and designing UCS server failover and Cisco SRST solutions for survivability.

Cisco Firepower NGFW Firewalls Integration Expertise
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include unified control of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can help you to design and carry out a smooth upgrade to Cisco Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources. For details about Cisco's Firepower line of Next Generation Firewalls, refer to Firepower firewalls integration experts.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting services for NetApp's complete family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN storage environments efficiently based on best practices.

Collaboration Software Support Services for Teleworkers
Progent can assist small and mid-size businesses to implement collaborative solutions like SharePoint and Microsoft Teams to enable their at-home employees to benefit from positive interaction with colleagues and other stakeholders. For information about ways Progent's experts can help companies to integrate and manage collaborative applications for telecommuters, refer to collaboration software support services for a remote workforce.

Microsoft Teams Solution Design Consulting Services
Microsoft Teams replaces Skype for Business Online as Microsoft's flagship cloud platform for real-time conversation and collaboration. Progent's Teams experts can help you to design an upgrade to Teams from Skype for Business and configure, manage, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates application and device deployment and updating, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health reporting, enables safe end-user self service, and delivers a common point of control for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help your organization with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

Disaster Recovery/Business Continuity Planning Support Services
Progent offers advanced online consulting for disaster recovery/business continuity planning, testing, and education to assist your company to prepare for potential disasters, reduce downtime for your most critical network functions, eliminate lost information, and comply with regulatory mandates and business requirements. Progent's business continuity experts can work closely with your executive and IT support group to provide risk and business impact analysis, define dependencies, identify the assets required to operate your organization, determine crucial IT functions and define allowable recovery times, select colocation centers, configure safe offsite connectivity for key employees, implement emergency notification systems and assign responsibilities for staff, write a comprehensive recovery plan, and provide training for management and technical staff to carry your agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery experts can help you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.

Microsoft Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 support experts can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support, team, develop an enterprise-wide security plan, streamline IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to assess the value of Windows Server 2016 for your environment and plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

Online Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, assigning responsibility, screen sharing, status tracking, problem resolution, and and reporting. Intended for small organizations with few dedicated supprt technicians for end users, Progent's Help Desk Services offer online support at a substantial discount off Progent's normal desktop troubleshooting rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 consultants to resolve challenging problems. For details, see Progentís online Call Center services for small businesses.

Cost-effective Support Solutions
Many small businesses rely on flawed metrics when searching for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to perform the identical task than an experienced Information Technology professional. For example, billing 30% less per hour, but taking three times longer for the same job is hardly a deal. Still worse, a badly designed or configured network environment that is unstable and difficult to administer or expand can cost a small business many times over its setup price because of lost productivity. Progent's customer testimonials from satisfied businesses throughout the United States indicate the effectiveness of Progent's support model and the expertise of Progent's team of engineers.

Cisco Catalyst 9100 Family of 802.11ax Access Points Consulting
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point experts can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs). For details about Progent's consulting services for Catalyst 9100 Series Wi-Fi 6 802.11ax Access Points, refer to Catalyst 9100 Wi-Fi 6 802.11ax APs solution planning, configuration, and debugging services.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security consultants can help businesses of all sizes with any aspect of information system security. Progent can help create cost-effective cybersecurity solutions that protect a small office against modern malware attacks or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients accessing network resources spread across a mix of physical sites and various clouds.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have broad backgrounds in the implementation and support of wireless networking technology and can assist you to design, deploy, administer and troubleshoot wireless solutions that are secure, robust, scalable, easy to administer and use, ready to support your vital applications, and transparently integrated into hybrid cloud networks. Remote and onsite expertise provided by Progent span a variety of wireless solutions and include smartphone and tablet management, Wi-Fi infrastructure design and deployment, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

IP Voice Solutions Expertise for At-Home Workers
Progent can assist small and medium-size companies to deploy VoIP platforms to give their teleworkers the advantage of virtual access to the corporate phone infrastructure. To find out about ways Progent's experts can assist your at-home workers to configure and troubleshoot VoIP technology, see VoIP support services for telecommuters.

Contact a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for remote or on-premises assistance, call 1-800-993-9400 or go to Remote Computer Support.



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    Microsoft Dynamics GP can help you expand and control your business more efficiently by offering easy availability of strategic data and a rapid ROI. Microsoft Dynamics GP confers major business benefits such as its ability to extend the presence of your organization, manage your financials, computerize financial operations, unify procedures across your company, refine inventory control, enhance order accuracy, grow revenue and minimize lead-time, and maximize cash flow. Progent can show you how to configure and maintain a robust, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP/Great Plains support professionals to help you reap the full advantages of your Dynamics GP business management system.

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    Progentís IT outsourcing services for small companies include planning Server 2003, Microsoft .NET Server, and BackOffice systems, managing migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and on-premises troubleshooting, fixing stubborn integration issues, and creating a comprehensive security strategy. Progent can help you enhance system reliability and performance via non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also provides project management assistance for major upgrades and can assist with needs assessment, product identification, bill of materials production, vendor selection, procurement coordination, and professional documentation. Progentís IT outsourcing help also includes education for office productivity programs such as Office XP.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds helping small businesses to reduce network downtime by providing affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network infrastructure, data backup and restore systems, and transparent system maintenance. Progentís business continuity experts can assist your company to develop and validate a sensible business continuity strategy that aligns with your business goals and IT budget. Progentís disaster recovery engineers can assist you to design, implement, and manage fault-tolerant technologies including non-stop Internet access, virtualization, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.

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    Progent's Microsoft-certified consultants offer affordable remote and on-premises consulting expertise, software development, and technical support support for organizations of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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    Progent's Microsoft and Cisco certified Consultants provide several service programs to help medium-size and large companies create an efficient and successful internal Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help organizations analyze the numerous high-quality Help Desk application programs on the market and decide what packages may be too expensive, lack key features, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for organizations who want to reinforce their in-house Help Desk team for special tasks or to fill in for vacationing or indisposed workers.

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    Cisco's Small Business family of wireless access points are Linux-based devices engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide online or on-premises configuration and debugging services to assist you to plan, configure, update, tune, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any size or topology.

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    Progentís Microsoft-certified experts offer businesses of any size consulting, technical support, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web technology for efficiently connecting people, teams and information. SharePoint Server offers a common spot for your employees or clients to access, manage, share and manipulate relevant data, files, and software and to communicate with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the data theyíve developed in a manner that makes data convenient to locate, download and re-use. Progent's SharePoint consultants can assist your organization to maintain your current SharePoint solution or upgrade to the current release of SharePoint.

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