For business computer networks located within the state ofConnecticut, Progent's Microsoft certified technical experts can deliver remote phone support and remote troubleshooting to solve your computer network problems quickly and cost effectively. Progent has acquired top-notch expertise, software utilities, and support knowledge bases to troubleshoot and repair network problems without the high cost and time delays normally associated with onsite technical service visits.

If yourConnecticutbusiness is located beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your nearby network support choices may be limited in skills, or not available during an emergency. This results in a network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís staff of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you get not only the technical skills needed for the job, but a consultant with proven methods for applying that expertise to deliver affordable network solutions.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the security disciplines addressed under GIAC accreditation including auditing network vulnerability, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

Power BI Solutions
Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI environment. Progent can also help you to prep your target data for Power BI visualizations. Progent can assist you build and administer an on-premises, cloud based, or hybrid network model for Power BI. For details, visit Progent's Power BI solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, every Progent network expert has access to the technology and training resources needed to provide the best IT support possible. Progent's network outsourcing, Help Desk, Office 365 integration support, and application programming services allow small business customers to benefit from the broad range of skills found in the IT departments of large companies without the high expense and distraction of maintaining a large in-house support team.

Oracle Administration Services and Application Development
Progent offers affordable access to an Oracle expert for Oracle DBA services or an Oracle software programmer. Progent can assist your business to develop efficient solutions for key Oracle database administration tasks such as performance tuning, backup and restore processes, and information protection, or train your IT personnel how to use industry leading practices for simplifying major management procedures. Progent can in addition provide the services of a PL/SQL programmer to help you to design, tune, enhance, or port Oracle-based programs that can vary from business reports to data-driven web sites. Progent offers skill with Oracle SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune current SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Collaboration Solutions Expertise for At-Home Workers
Progent can assist small and mid-size businesses to deploy collaborative software like SharePoint and Teams to make it easy for their teleworkers to engage in positive teamwork with fellow workers and customers. For information about how Progent can assist businesses to integrate and manage collaboration applications for teleworkers, refer to collaboration software support services for a remote workforce.

Full Range of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security engineers can assist you to perform comprehensive security evaluations, recover quickly from virus attacks, configure firewalls, configure secure techniques for off-site and mobile access, install spam protection and email encryption, and develop a company-wide security plan built around round-the-clock automated monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

IT Consulting for Small Governments and School Districts
Progent has a long background providing a full-spectrum of remote IT support and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced remote IT consulting and has provided network support to clients in every state. Progent's remote computer consulting for local governments eliminates travel expenses and solves issues faster than on-premises support.

Cisco Small Business Wireless APs Configuration and Troubleshooting
Cisco's Small Business 100, 300 and 500 family of access points are Linux-based devices engineered as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or onsite integration and troubleshooting support to assist you to design, implement, update, tune, administer and debug Cisco Small Business Wi-Fi access point deployments of any size or architecture. To learn more about Progent's support for current and older Cisco Small Business series of WiFi APs, see Cisco Small Business wireless APs system design and troubleshooting.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security experts can assist organizations of all sizes with any facet of IT security. Progent can create cost-effective cybersecurity systems that protect a small office from modern threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid networks that support local, remote, and mobile users sharing network resources distributed across multiple physical datacenters and various clouds.

Help Desk Sharing Services
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, see Progentís Co-managed Help Desk services.

Progent's Customer Testimonials
Progent has delivered remote or on-premises network consulting service to organizations in every state in the U.S. Many of these clients have indicated their appreciation to Progent via testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to learn what people have said concerning the quality of Progent's IT services

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the proactive problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge server management software solution that monitors the reliability, performance and protection of your IT system and identifies anomalies before they can disrupt your system. To give you additional understanding about the performance and stability of your system infrastructure, Progent can help you install and operate leading network monitoring software based on Linux.

64-bit Computing Upgrade Help
Progentís 64-bit migration experts can help your organization to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist your company to understand the costs and advantages of moving to 64-bit computing, design a cost-effective upgrade process that minimizes operational interruptions, and provide responsive online support to assist you to install 64-bit operating systems and applications on your current computers. Progent's Microsoft-premier consultants can help you to integrate the 64-bit versions of Microsoft platforms such as Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

Failover Clustering Help for Windows Server
The failover clustering feature set incorporated into the latest releases of MS Windows Server is radically re-engineered to streamline the installation, setup, and maintenance of server clusters and to offer greater levels of network availability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster Validation, easier configuration and deployment, improved cluster administration, new cluster infrastructure for maximum uptime, hardened security and quorum models, elimination of failure points, more storage and RAM capacity, improvements for multi-site clusters, and live migration capability for Hyper-V virtual servers. Progent's certified failover cluster experts can help your company assess the advantages of failover clusters, plan and implement an installation, train your network support staff to administer your cluster environment, deliver ongoing consulting and technical help services, and create and validate a workplace recovery plan. Progent's Windows Server 2019 high availability cluster experts and Windows Server 2016 disaster recovery consultants can help you you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure public cloud.

Talk to a Progent Network Consultant
To learn how you can contact a Progent computer support expert for online or on-premises assistance, call 1-800-993-9400 or visit Remote Network Help.



An index of content::

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    Progent offers clients the services of engineers who have earned some of the IT industry's most prestigious certifications. Progent thinks that clients deserve to be sure that their computer service professionals have formal training plus broad real-world field experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially better vendor assistance than is offered to uncertified consultants, allowing Progent to deliver customers a better class of computer support. In other cases, recognized credentials such as CISM or CISSP for network security can aid corporate clients to demonstrate compliance with regulatory demands by using the assistance of accredited IT experts.

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    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and PSTN telephony. Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office or Office 365 and streamlines administration through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support to assist you to manage and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync to Skype for Business, which is the new version of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.

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    Progent's Meraki Wi-Fi AP experts provide remote and on-premises support to help businesses of all sizes to design, deploy, manage, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical access, performance, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device.

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    Windows Hyper-V 2016 incorporates key features initially designed for and refined on Microsoft Azure, among the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a smooth migration strategy, train your IT management and support personnel, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

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    Altaro VM Backup software provides small and mid-size businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, item-level recovery capability for specific files and emails, extensive support for Windows CSV and vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide range of services to help you to design, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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    Progent has put together two low-cost service bundles intended to allow small companies to get an impartial network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security engineer runs an extensive test of your IT infrastructure from outside your firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, an engineer runs a network scan from a secure machine within your company firewall to determine your exposure to inside assaults. Both security inventory packages are set up and executed from a secured remote site.

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  • Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions in his roles as as a system architect, programmer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and global enterprises.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management products and is designed to offer a centralized solution for configuring and administering virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help businesses of all sizes with all facets of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to upgrade efficiently from legacy releases of Virtual Machine Manager, design workflows for building and deploying VMs and VM hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Hyper-V consulting and VMware vSphere expertise.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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