For small company networks located in the state of Connecticut, Progent's Microsoft and Cisco certified technical team members can provide online assistance and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has acquired top-notch expertise, software utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the expense and delays associated with onsite service visits. If your Connecticut small business is located beyond the larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, your local computer support choices may be limited in skills, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent's team of network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a large variety of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying those skills to deliver excellent network solutions.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of all sizes to maintain, optimize and debug your current SCVMM 2012 ecosystem. Progent also offers Virtual Machine Manager 2016 migration expertise to assist your organization to design and execute an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of stronger security capabilities, high availability VMM storage options, and other improvements. In addition, Progent can help you to migrate to more modern releases of SCVMM such as System Center 2019 Virtual Machine Manager and System Center 2022 VMM.

The Progent Test Lab at the Herakles/Quality Technology Services Colocation Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento can be used for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack adequate internal resources to assemble effective test systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital IT projects on schedule.

Wireless Site Survey
Progentís Wireless Site Survey assists you to design and install a WiFi LAN adapted to your environment, providing you a WLAN that has the reception, speed, capacity, Quality of Service, security, and roaming ability your company requires. Progent's predictive wireless design services can be performed remotely and make use of cutting-edge RF modeling and analysis tools to plan a cost-effective Wi-Fi LAN. Progentís on-premises wireless survey features physical walkthroughs, spectrum and data protection assessment of your current wireless network, analysis of your buildingís layout, testing for radio frequency contention, RF propagation modeling, selection of the best locations for customer-specified Wireless Access Points. Location and integration services for Wi-Fi access points include Cisco Aironet wireless AP configuration support, Cisco Small Business 100/300/500 wireless APs consulting services, Cisco Catalyst 9100 family WiFi 6/6E APs system planning, Cisco Meraki wireless access point integration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

Ransomware Forensics Services
Progent's ransomware forensics investigation services involve determining and describing the ransomware assault's progress across the compromised network from start to finish. Progent's ransomware forensics consultants can preserve the evidence of a ransomware assault and perform a comprehensive forensics analysis without disrupting activity related to business continuity and data recovery. You can utilize Progent's post-attack forensics documentation to counter future ransomware attacks, validate the cleanup of lost data, and comply with insurance and regulatory mandates

Ekahau-certified Wi-Fi Network Planning Experts
Progent's Ekahau-certified Wi-Fi network design consultants can help you to design, deploy, optimize, manage and debug a Wi-Fi network optimized for your building. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for debugging RF problems, Ekahau Insights for tracking the performance of multiple Wi-Fi sites, and Ekahau Capture to capture Wi-Fi packets with the Ekahau Sidekick appliance in order to help wireless experts to identify and repair challenging Wi-Fi network problems.

Conferencing Consulting Expertise for Remote Workers
Progent can help small and mid-size businesses to set up and troubleshoot video conferencing solutions to enable their remote workforce to collaborate securely and productively with colleagues and clients. For details about how Progent's consultants can help businesses to install and maintain conferencing technology for remote workers, refer to conferencing expertise for teleworkers.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection
Microsoft 365 offers simple archiving but does not have native support for key data protection capabilities such as Exchange backups or greater than 30-day point-in-time data recovery for OneDrive or SharePoint. Hornetsecurity's 365 Total Backup (formerly branded Altaro Office 365 Backup), delivers a full-featured BDR solution for programmable backup and rapid restoration of all your company's Microsoft 365 mail, Teams Chats, SharePoint documents, OneDrive data, and the contents of Windows desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides an affordable backup-as-a-service (BaaS) alternative that guards Microsoft 365 subscribers against data loss or corruption resulting from user or system error, malicious corruption, and cyber attacks like ransomware. For more information, see ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Temporary IT Staffing Services
Progent's temporary IT staffing services allow businesses to meet the need for network professionals without incurring the costs and delays associated with vetting and hiring experienced technical workers and without adding to your permanent head count. To find out about Progent's temporary IT staffing services, visit Progent's short-term staff augmentation services.

SharePoint Support
Progent's Microsoft-certified SharePoint Server engineers offer Microsoft SharePoint Server 2019 deployment assistance, SharePoint 2016 application development, Microsoft SharePoint 2013 upgrade planning, and SharePoint 2010 migration. Progent can show you how to rationalize the business case for deploying the latest version of Microsoft SharePoint, consult with you on the most appropriate version of Microsoft SharePoint for your circumstances, provide setup and deployment expertise, assist you to install Microsoft SQL Server as a back-end DBM, improve your network infrastructure, integrate your standard and custom application software to operate with Microsoft SharePoint, develop a company-wide security plan that incorporates portal technology, and provide maintenance and Contact Center support.

Progent in the News
To read news stories in which Progent's IT experts are interviewed, see Progent in the news. If you are a member of the media and want to speak with Progent's media interface about cyber threats or other IT topics, please contact Darrin Johnson: Teams: darrin.johnson@progent.com. If you are under a pressing deadline and are unable to reach Darrin immediately, please contact Progent's Technical Response Center (TRC) at 866-735-8318.

Microsoft-certified SQL Server 2019 Migration Experts
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 experts can help your business to integrate Microsoft SQL Server 2019 efficiently with additional Microsoft products by providing consulting services such as Windows Server 2022 integration services, Windows Server 2019 migration services, SharePoint Server 2019 application design, Power BI business reporting training and support, Exchange Server 2019 migration expertise and Microsoft 365 Exchange Online integration solutions, and Active Directory and Azure Active Directory planning and debugging.

Contact a Progent Computer Support Expert
To learn how to get in touch with a Progent computer consultant for remote or on-premises support, phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Progent's data protection experts can help your company to create, deploy and debug a backup plan based on MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, supports all leading public clouds, and allows you to build a data protection ecosystem with a minimum Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss caused by user mistakes, computer glitches, ill-intentioned users, and external assaults such as ransomware. To learn more, visit ProSight DPS 360 Backup solutions.

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    Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and include centralized management and automation of modern security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that span local offices, data centers, and cloud resources.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and debug a cloud-based or mixed deployment of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Progent's consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can provide comprehensive project management so you can plan and carry out an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.

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    Windows Server 2008 R2 features high levels of performance, security, availability, scalability, and flexibility that accelerate productivity of local, remote, and mobile users. Progent's network experts can provide cost-effective remote consulting, troubleshooting, and training services to help your company to design, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your network.

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    Progent's seasoned solution designers and software developers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your business while retaining the benefits of seamless Windows integration. Progent can also offer expertise with a selection of software development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent is among the most expert network support firms for creating e-mail solutions powered by Exchange 2000 Server. Progent specializes in helping small businesses derive all the advantages of Exchange 2000 under typical situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point consultants can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Progent's Shared Help Desk service allows your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800

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    Progent provides clients access to consultants who have been awarded some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their IT support professionals have accredited testing plus extensive real-world experience so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the CCIE brings privileges for substantially superior vendor support than is offered to non-certified consultants, allowing Progent to deliver clients a higher level of computer support. In other cases, major credentials such as CISA or ISSAP for network security can aid enterprise clients to show compliance with regulatory requirements by using the services of recognized industry experts.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to information workers, lessening the complexity of creating, deploying, administering, and accessing enterprise information and database programs on platforms ranging from handheld devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and wide knowledge in planning and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and expert services to deliver comprehensive endpoint detection and response (EDR).

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.

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  • Support and Setup PIX Firewall
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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still provides consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can in addition help you determine whether to move up to next generation firewall technology from Cisco. Progent's Cisco technology experts can help your company plan and implement a smooth migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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    The current ASA 5500-X Family of firewalls with Firepower Services provide significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize companies a variety of affordable alternatives for replicating and restoring business-critical applications including Microsoft Exchange, SQL, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company information networks to create a high state of fault tolerance and disaster recovery capability at a budget-friendly price.

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    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

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    Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to preserving the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can get a degree of network stability that was once limited to enterprises. Progent can provide a variety RMM options delivered as economical services created to assist you to detect and fix a most IT network issues before they can impact productivity.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to configure, manage, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Cisco's Catalyst line of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of wireless APs, optimizing wireless throughput by reducing the effect of RF congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.

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    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent has a group of network consultants located in the Tampa area, and Progent also offers remote support from Progent's nationwide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help your business to design and carry out a migration to the Flexential data center with services such as designing system configuration, recommending hardware, system setup and testing, troubleshooting, streamling remote network management, and educating your network support team.

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    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your servers, peripherals {like printers, network appliances like switches and Wi-Fi APs, and IoT devices such as sensors and robotics.

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