For small office computer networks located throughout the state of Connecticut, Progent's Microsoft certified technical team members can deliver phone help and troubleshooting to resolve your computer system issues quickly and affordably. Progent has developed world-class expertise, software utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and delays normally associated with onsite technical service calls.

If your Connecticut organization is located beyond the larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby computer network support choices may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical skills needed for the job, but a professional with proven methods for applying those skills to deliver efficient network solutions.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is an important achievement that indicates expertise in IS security auditing. Accredited by ANSI, the CISA credential requires that candidates undergo an extensive examination given by the ISACA international professional association. Progent can provide the services of a CISA-certified Cybersecurity audit professional trained to help businesses in the areas of IS audit process, IT enforcement, network assets and infrastructure ROI, IT service delivery, safeguarding of data assets, and disaster recovery preparedness.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless network customized for your facilities, providing you a wireless solution that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service. Progentís onsite survey features onsite inspection, RF and data protection assessment of your current wireless network, analysis of your buildingís floor plans, testing for radio frequency contention, signal propagation modeling, identification of optimum locations for client-specified Wireless Access Points such as Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a detailed report describing a new wireless network.

Network Support for Small Governments
Progent has a long background delivering a broad range of online network support and emergency repair services to local governments and schools throughout the U.S. Progent is among the pioneers in delivering advanced online network support and has provided IT support to clients in every state. Progent's online information technology support for local governments saves travel expenses and resolves problems more quickly than on-premises support.

Remote Support for Microsoft Windows Server 2008 R2
The complexity and integration demands of Microsoft Windows Server 2008 R2 calls for an information technology expert with real-world experience and diverse knowledge in designing and building cohesive end-to-end business technology networks. The experience of Progent's Microsoft-certified Windows Server 2008 experts, averaging over ten years of background supporting Microsoft-powered solutions, helps insure your success in maintaining and managing your Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 experts can also help you to assess the business value of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner and safer Active Directory environment. Both options also offer the ongoing advantages of advanced remote network monitoring and management technology. These benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Temporary CIO Services
Progent can provide businesses with an information management professional who can act as a temporary or part-time CIO. This experienced technology officer can provide long-term direction to assist you to deploy sensible IT products to enhance business processes so they match better with your business objectives. Your business can create and install a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Key tasks Progent's part-time Chief Information Officer can carry out include growth strategies, establishing technology budgets, building models for ROI, reengineering business processes, negotiating contracts with vendors, establishing security policies, business impact analysis, automating data center management, patch control, IT asset documentation control, and disaster recovery/business continuity planning.

Immediate Help for Urgent Problems
With Progentís urgent remote computer troubleshooting services, you can get immediate assistance for problems that are causing network disruption. Remote help eliminates the long delay and increased expense required for in-person technical support. For day-to-day network administration tasks, Progentís off-site support engineers can perform most jobs within a few minutes of receiving a request, instead of requiring you to live with a problem for hours for on-premises help to show up.

Microsoft Exchange Server 2010 Migration Consulting
Progent's Microsoft-certified Exchange Server 2010 engineers can assist you to manage and troubleshoot your current Exchange 2010 Server environment or give you access to the expertise of certified Exchange Server 2016 consultants and Office 365 Exchange Online consultants to help you assess the value of migrating to a modern edition of Exchange Server that delivers quick ROI by increasing your workers' efficiency, lowering the cost of hardware and support, streamlining management, and consolidating your vital communications platforms.

Progent's Integration Services for Windows 2012 R2 Server Essentials
Windows Server Essentials is an affordable, entry-level OS that enables small organizations to make the move from the traditional physical on-premises datacenter to the new hybrid computing paradigm that combines on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of moving to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent can provide comprehensive project management support to help you plan and execute an efficient migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 integration solutions with on-premises Exchange deployments and Azure integration consulting services.) Progent can also provide continuing consulting, technical support, and customized training.

Wireless VoIP Phone Integration and Troubleshooting
Successful integration of Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous key pieces of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and management tools. Progent's wireless VoIP phone configuration and troubleshooting experts can provide online and on-premises support to help your organization create and manage a Cisco wireless IP phone deployment by providing services that can range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.

Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist businesses to incorporate Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers fast ROI and promotes improved business results. Progent can help you to interface Office or Office 365 applications with one another and with additional key Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues with various releases of Microsoft Office desktop and can provide customized online Office and Office 365 training to individual users or groups.

Progent's Client Testimonials
Progent has provided online or on-premises technical support service to organizations in every state in the United States. Many of these clients have indicated their high regard for Progent via testimonials to the excellence of Progent's service personnel. Check out Progent's client testimonials to see what they say concerning the high level of Progent's network support services

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.

Contact a Progent Network Support Expert
To find out how to access a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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