For small company networks located in the state ofConnecticut, Progent's Microsoft and Cisco qualified professionals can deliver phone support and remote troubleshooting to fix your network problems quickly and affordably. Progent has developed world-class skills, software tools, and support databases to identify and repair network problems while avoiding the expense and delays associated with on-site technical service dispatches.

If yourConnecticutsmall business is located beyond the larger metropolitan areas such asBridgeport, New Haven, Hartford, or Stamford, your local computer support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís staff of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just the technical skills needed for the job, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

Software/Firmware Update Management Services
Patch management includes applying software or firmware updates to operating systems and applications, servers and endpoint devices, peripherals like printers, network infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors. Timely and correctly managed updating maximizes cybersecurity, regulatory compliance, availability, and functionality. Haphazard software update management can cause security gaps, compatibility problems, slow or inconsistent responsiveness, needless offline stretches, or unavailability of key features. Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. For details, see Progent's patch management services.

Online Consulting for Windows Server 2008 R2
The complexity and versatility of Microsoft Windows Server 2008 R2 calls for an information technology consultant with hands-on experience and diverse knowledge in architecting and deploying efficient end-to-end business technology environments. The professional experience of Progent's Microsoft-certified Windows Server 2008 engineers, averaging over ten years of background integrating Microsoft-based technology, helps insure your success in maintaining and managing your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to evaluate the benefits of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that combines on-premises resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Fortinet FortiGate Firewall Experts
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall consultants can assist you to integrate your Fortinet firewalls to protect your digital resources at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge. To learn more, visit Fortinet NGFW firewall experts.

Network Infrastructure Expertise for a Remote Workforce
Progent can help small and medium-size businesses to plan, implement and troubleshoot the network infrastructure required for work-from-home employees. Aspects of infrastructure where Progent's consultants can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connectivity. For details about Progent's network infrastructure expertise for telecommuters, refer to infrastructure support services for teleworkers.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small organization's servers in a solution that delivers the highest degree of availability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting and management services are built on mature virtualization technologies that allow small and midsize companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility. Find out more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Support for MS Dynamics and Dynamics 365 Accounting and ERP/MRP Platforms
Progent's Experts Team offers consulting in Microsoft financial and ERP/MRP platforms, allowing you to customize affordable and comprehensive IT solutions that address the individual needs of your business. Progent's application developers offer a range of services such as Dynamics 365 Finance (formerly Dynamics AX) enterprise resource planning consulting, Dynamics GP Accounting Software training and integration, MS Dynamics 365 Business Central/NAV business management software support, Microsoft Dynamics SL business accounting software migration and support, and MS Commerce deployment.

System Center 2016 Consultants
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can rapidly recover the complete virtualized network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

Progent's Online Consulting and Training Support for Office Word and Microsoft 365 Word
Progent's Office Word and Microsoft 365 Word experts offer a broad range of economical remote support services to help you to manage your current Microsoft Office Word solution or help you to migrate to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, identifying and fixing compatibility issues between different versions of Office Word, interfacing Word with different Microsoft Office apps like Excel and Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training classes customized for individuals or groups.

Security Vulnerability Assessment for Small Businesses
Progent has put together two low-cost service packages designed to allow small companies to get an impartial security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer administers an extensive examination of your network from beyond your firewalled perimeter to determine potential risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from an authorized machine within your firewall to assess your exposure to inside threats. The two security inventory packages are configured and run from a secured remote location.

Talk to a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or onsite assistance, phone 1-800-993-9400 or visit Remote Network Support.



An index of content::

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    Progentís Technical Response Center offers nationwide extended hours remote assistance for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer after-hours telephone help and remote direct computer connection to isolate and repair network problems quickly and economically. The scope of technical experience represented by Progent's staff of nationwide service professionals makes it possible to escalate even the toughest network issues to appropriate experts as required. For critical issues, the TRC endeavors to respond to your request for support within one hour.

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