Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that poses an existential danger for organizations poorly prepared for an attack. Different iterations of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for many years and still inflict havoc. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more unnamed malware, not only encrypt online critical data but also infect many available system restores and backups. Information replicated to cloud environments can also be ransomed. In a poorly architected system, this can make any recovery impossible and effectively sets the entire system back to zero.

Retrieving applications and information after a crypto-ransomware event becomes a race against time as the targeted organization fights to contain and eradicate the ransomware and to resume business-critical activity. Due to the fact that ransomware needs time to spread, penetrations are often launched during nights and weekends, when attacks tend to take more time to identify. This compounds the difficulty of rapidly marshalling and organizing a capable mitigation team.

Progent has an assortment of services for protecting Cabo Frio organizations from crypto-ransomware attacks. Among these are user training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to discover and disable day-zero malware assaults. Progent also provides the assistance of expert ransomware recovery consultants with the skills and commitment to re-deploy a breached network as rapidly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will return the needed keys to unencrypt all your data. Kaspersky Labs ascertained that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The fallback is to setup from scratch the critical components of your Information Technology environment. Absent the availability of essential information backups, this calls for a wide complement of skills, professional project management, and the capability to work non-stop until the task is done.

For twenty years, Progent has made available professional IT services for companies across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of experience gives Progent the skills to rapidly identify important systems and consolidate the surviving components of your Information Technology system following a crypto-ransomware attack and configure them into an operational system.

Progent's security group uses powerful project management systems to coordinate the complicated recovery process. Progent understands the urgency of working rapidly and together with a customer's management and Information Technology staff to assign priority to tasks and to get the most important applications back on line as soon as possible.

Client Story: A Successful Ransomware Virus Recovery
A business contacted Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean state sponsored cybercriminals, suspected of adopting technology exposed from the United States National Security Agency. Ryuk seeks specific businesses with limited ability to sustain operational disruption and is one of the most profitable examples of ransomware malware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in Chicago and has about 500 staff members. The Ryuk intrusion had disabled all essential operations and manufacturing capabilities. Most of the client's system backups had been on-line at the beginning of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (in excess of $200K) and wishfully thinking for the best, but ultimately engaged Progent.


"I cannot thank you enough in regards to the expertise Progent provided us during the most fearful time of (our) company's survival. We had little choice but to pay the cybercriminals if not for the confidence the Progent team provided us. That you could get our e-mail system and production servers back on-line faster than 1 week was incredible. Every single expert I interacted with or e-mailed at Progent was amazingly focused on getting us back on-line and was working day and night to bail us out."

Progent worked hand in hand the customer to rapidly understand and prioritize the critical systems that had to be recovered to make it possible to restart company operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • MRP System
To get going, Progent adhered to Anti-virus event response best practices by halting the spread and performing virus removal steps. Progent then started the process of rebuilding Windows Active Directory, the heart of enterprise systems built on Microsoft technology. Exchange messaging will not operate without Active Directory, and the client's MRP applications used Microsoft SQL Server, which needs Windows AD for authentication to the data.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then initiated rebuilding and hard drive recovery on key servers. All Exchange ties and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to collect local OST files (Outlook Offline Folder Files) on various desktop computers in order to recover email information. A recent off-line backup of the client's accounting systems made them able to restore these vital applications back online. Although significant work remained to recover fully from the Ryuk attack, critical systems were returned to operations quickly:


"For the most part, the manufacturing operation ran fairly normal throughout and we produced all customer sales."

Over the following few weeks critical milestones in the restoration project were achieved through close collaboration between Progent team members and the customer:

  • Internal web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over four million historical messages was restored to operations and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • Most of the desktops and laptops were being used by staff.

"Much of what happened those first few days is mostly a haze for me, but my management will not soon forget the urgency each of the team put in to give us our business back. I have trusted Progent for the past ten years, maybe more, and each time I needed help Progent has shined and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A potential company-ending catastrophe was dodged with dedicated professionals, a wide spectrum of knowledge, and close teamwork. Although in analyzing the event afterwards the ransomware incident detailed here would have been disabled with advanced security technology solutions and security best practices, user and IT administrator education, and well designed security procedures for information protection and applying software patches, the reality is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware incursion, remember that Progent's roster of professionals has a proven track record in ransomware virus blocking, cleanup, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thank you for allowing me to get some sleep after we made it past the first week. Everyone did an impressive effort, and if anyone that helped is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Cabo Frio
For ransomware system restoration consulting in the Cabo Frio metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent is one of the most qualified IT consulting companies for integrating email and messaging systems powered by Exchange 2000. Progent specializes in helping small and mid-size companies receive the full benefits of Microsoft Exchange 2000 for typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.

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    Progent's certified information technology consultants offer Windows Server 2016 migration consulting services to help businesses of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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    SQL Server 2005 delivers indispensable, standardized tools to IT professionals and network users, reducing the difficulty of designing, integrating, managing, and accessing enterprise information and database applications on platforms ranging from mobile devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your current SQL Server environment to any network model including local, cloud-hosted, or hybrid. Progent's consultants can provide online or onsite support services ranging from on-demand design assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and within budget.

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    Progent can help you plan and implement a smooth move to Dynamics GP so that you preserve your data, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce productivity interruption by designing and following a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, peripherals {like printers, network appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and robotics.

  • Windows Server 2008 R2 On-site Technical Support Windows Server 2008 DirectAccess Network Consultant
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