Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyberplague that represents an enterprise-level threat for businesses poorly prepared for an assault. Versions of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and still inflict destruction. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus more as yet unnamed viruses, not only perform encryption of online data but also infiltrate any available system restores and backups. Information synchronized to cloud environments can also be corrupted. In a vulnerable system, this can render any restore operations hopeless and basically knocks the network back to square one.

Getting back online applications and data after a ransomware attack becomes a sprint against time as the targeted business struggles to contain the damage, eradicate the ransomware, and resume enterprise-critical operations. Due to the fact that ransomware takes time to replicate throughout a targeted network, assaults are frequently sprung during nights and weekends, when successful penetrations are likely to take longer to detect. This compounds the difficulty of promptly assembling and organizing a capable response team.

Progent offers a range of solutions for securing Cabo Frio organizations from crypto-ransomware penetrations. Among these are staff training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to identify and suppress zero-day malware attacks. Progent in addition can provide the assistance of seasoned crypto-ransomware recovery engineers with the talent and perseverance to re-deploy a compromised environment as rapidly as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware event, paying the ransom in cryptocurrency does not provide any assurance that distant criminals will provide the keys to unencrypt any or all of your data. Kaspersky determined that 17% of crypto-ransomware victims never recovered their data even after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom can be in the millions. The fallback is to re-install the vital components of your Information Technology environment. Without access to full data backups, this calls for a broad complement of skill sets, professional project management, and the ability to work non-stop until the recovery project is over.

For decades, Progent has made available professional Information Technology services for companies throughout the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded high-level industry certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise provides Progent the skills to rapidly identify necessary systems and re-organize the surviving components of your computer network environment after a ransomware attack and configure them into an operational network.

Progent's ransomware team of experts deploys best of breed project management systems to orchestrate the complicated recovery process. Progent knows the urgency of acting swiftly and in unison with a customer's management and IT team members to assign priority to tasks and to get essential applications back on-line as soon as possible.

Client Story: A Successful Ransomware Intrusion Response
A small business hired Progent after their company was attacked by Ryuk crypto-ransomware. Ryuk is believed to have been developed by North Korean state cybercriminals, suspected of adopting approaches exposed from the U.S. NSA organization. Ryuk targets specific companies with little or no ability to sustain disruption and is one of the most lucrative iterations of crypto-ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in the Chicago metro area with around 500 workers. The Ryuk penetration had brought down all company operations and manufacturing processes. The majority of the client's data protection had been directly accessible at the time of the intrusion and were eventually encrypted. The client considered paying the ransom (exceeding $200K) and wishfully thinking for good luck, but ultimately called Progent.


"I can't say enough about the care Progent gave us throughout the most fearful time of (our) businesses survival. We may have had to pay the cybercriminals except for the confidence the Progent team provided us. The fact that you were able to get our e-mail system and production servers back online faster than seven days was amazing. Each person I spoke to or e-mailed at Progent was amazingly focused on getting our company operational and was working 24 by 7 to bail us out."

Progent worked together with the client to rapidly determine and assign priority to the mission critical elements that needed to be addressed in order to resume business operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Financials/MRP
To get going, Progent adhered to ransomware incident response best practices by stopping lateral movement and clearing infected systems. Progent then started the work of rebuilding Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Exchange messaging will not function without Active Directory, and the customer's financials and MRP applications used SQL Server, which depends on Active Directory services for authentication to the data.

Within 2 days, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then performed setup and storage recovery on critical servers. All Microsoft Exchange Server ties and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Offline Folder Files) on staff desktop computers and laptops in order to recover email information. A not too old offline backup of the client's financials/ERP software made it possible to recover these required programs back servicing users. Although major work needed to be completed to recover totally from the Ryuk damage, critical services were restored quickly:


"For the most part, the manufacturing operation was never shut down and we delivered all customer shipments."

During the following couple of weeks important milestones in the restoration project were made through close collaboration between Progent engineers and the client:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Exchange Server with over 4 million historical emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were completely restored.
  • A new Palo Alto 850 firewall was brought on-line.
  • Ninety percent of the user PCs were being used by staff.

"A lot of what occurred those first few days is mostly a blur for me, but my team will not soon forget the care each of your team accomplished to help get our business back. I've utilized Progent for at least 10 years, maybe more, and every time Progent has shined and delivered as promised. This event was a Herculean accomplishment."

Conclusion
A potential business-killing disaster was dodged with dedicated professionals, a broad spectrum of IT skills, and tight collaboration. Although in post mortem the crypto-ransomware virus incident detailed here would have been identified and prevented with current cyber security technology and best practices, user education, and appropriate security procedures for information protection and keeping systems up to date with security patches, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's roster of experts has substantial experience in ransomware virus defense, removal, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for allowing me to get rested after we made it past the most critical parts. All of you did an incredible job, and if anyone that helped is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Cabo Frio
For ransomware recovery consulting in the Cabo Frio metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for the legal profession. Progent can provide online guidance from NetDocuments consultants who can help legal departments and law firms to design, deploy, administer, optimize, or debug a document management system (DMS) environment based on NetDocs.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other personal devices.

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    Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to move from an earlier release of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 ecosystem so you realize the highest possible return on investment.

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    Progent can help small and mid-size organizations to implement collaborative technology to make it easy for their at-home workforce to engage in productive interaction with colleagues and other stakeholders.

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    Progent's Experts Team provides consulting in important fields such as Apple OS networking and applications; Consulting for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical program support; CIO, management information analyst, and project management services; Special applications design and deployment; Web, electronic business, EDI, and client portal design and integration; DBM support and performance help; Management intelligence expertise; and Telecom architecture support.

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