Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that presents an extinction-level threat for organizations unprepared for an attack. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and continue to cause destruction. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus more unnamed newcomers, not only encrypt online information but also infect any configured system protection mechanisms. Data synched to off-site disaster recovery sites can also be ransomed. In a vulnerable data protection solution, it can render any restoration useless and effectively sets the datacenter back to square one.

Getting back on-line applications and data following a crypto-ransomware event becomes a sprint against time as the victim struggles to stop the spread and clear the virus and to resume business-critical operations. Due to the fact that ransomware needs time to spread, attacks are often launched during weekends and nights, when successful penetrations are likely to take more time to recognize. This multiplies the difficulty of rapidly marshalling and orchestrating a qualified mitigation team.

Progent makes available a variety of services for securing Cabo Frio organizations from ransomware attacks. These include team education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat protection to identify and extinguish zero-day malware assaults. Progent also can provide the services of veteran crypto-ransomware recovery consultants with the skills and commitment to restore a compromised network as urgently as possible.

Progent's Ransomware Recovery Services
Following a ransomware attack, sending the ransom demands in cryptocurrency does not ensure that distant criminals will respond with the needed keys to decrypt all your data. Kaspersky Labs determined that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to re-install the key components of your IT environment. Without access to essential data backups, this requires a wide complement of skill sets, well-coordinated team management, and the willingness to work continuously until the task is complete.

For decades, Progent has offered professional Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded top certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP application software. This breadth of experience gives Progent the skills to rapidly understand important systems and consolidate the remaining parts of your computer network system after a ransomware attack and rebuild them into a functioning system.

Progent's recovery team of experts deploys state-of-the-art project management systems to orchestrate the complicated recovery process. Progent knows the urgency of working quickly and together with a client's management and IT resources to assign priority to tasks and to put essential systems back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Penetration Recovery
A small business escalated to Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored hackers, suspected of using approaches leaked from the United States National Security Agency. Ryuk seeks specific companies with little ability to sustain operational disruption and is among the most lucrative versions of ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area and has about 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. The majority of the client's system backups had been online at the time of the intrusion and were destroyed. The client was taking steps for paying the ransom (in excess of $200,000) and praying for good luck, but ultimately brought in Progent.

"I cannot say enough about the support Progent provided us throughout the most critical period of (our) businesses life. We had little choice but to pay the hackers behind this attack if not for the confidence the Progent team afforded us. The fact that you were able to get our messaging and essential servers back online quicker than a week was beyond my wildest dreams. Each expert I spoke to or e-mailed at Progent was hell bent on getting our system up and was working 24 by 7 on our behalf."

Progent worked with the customer to quickly get our arms around and prioritize the key applications that had to be restored in order to continue company operations:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent followed AV/Malware Processes event response best practices by halting lateral movement and clearing infected systems. Progent then started the process of restoring Active Directory, the key technology of enterprise environments built on Microsoft technology. Exchange messaging will not work without Active Directory, and the customer's accounting and MRP applications used Microsoft SQL, which requires Active Directory for security authorization to the database.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-attack state. Progent then performed reinstallations and storage recovery on mission critical applications. All Microsoft Exchange Server ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to collect intact OST data files (Microsoft Outlook Off-Line Folder Files) on staff desktop computers to recover email data. A not too old offline backup of the client's accounting systems made it possible to restore these essential services back servicing users. Although significant work remained to recover totally from the Ryuk attack, the most important services were recovered quickly:

"For the most part, the manufacturing operation never missed a beat and we did not miss any customer deliverables."

Over the next month key milestones in the recovery process were made through close collaboration between Progent consultants and the client:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Server with over four million archived emails was brought online and available for users.
  • CRM/Orders/Invoices/AP/AR/Inventory capabilities were 100 percent recovered.
  • A new Palo Alto 850 firewall was set up.
  • Most of the desktops and laptops were functioning as before the incident.

"A lot of what transpired in the early hours is nearly entirely a fog for me, but my team will not soon forget the countless hours each of the team put in to help get our company back. I have trusted Progent for the past ten years, possibly more, and each time Progent has shined and delivered. This situation was a testament to your capabilities."

A probable business disaster was avoided due to hard-working experts, a broad range of IT skills, and close collaboration. Although in post mortem the crypto-ransomware virus attack detailed here would have been identified and prevented with advanced cyber security solutions and NIST Cybersecurity Framework best practices, staff education, and properly executed incident response procedures for information backup and proper patching controls, the fact is that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware incident, remember that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, removal, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for letting me get some sleep after we made it past the most critical parts. All of you did an fabulous effort, and if anyone that helped is in the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Cabo Frio
For ransomware system restoration consulting services in the Cabo Frio area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft Certified engineers can provide expert support for major deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-site Exchange installations or updates and can supply onsite technicians to assist enterprises with deployments of Microsoft Exchange in the or any region served by Progent's consultants.

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    Cisco DNA Center Technical Support Services

    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point consultants offer economical online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    Progent's Cisco Catalyst 802.11ax Wireless Access Point consultants offer economical remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a wide range of online support services to help your organization to design, program, pilot test, deploy, manage, and debug business applications based on any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility issues between various releases of Office Excel. Progent offers as-needed support to organizations looking for a fast fix to a specific issue related to Office Excel and Progent can also provide full project management services for migrating or developing mission-critical application software built on Excel. Progent's cost-effective online training for Office Excel can be custom tailored to meet the special requirements of individuals or teams.

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    Progent is seeking to hire fulltime, solutions-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCDP or CCIE certification; security professionals who have CISSP or CISA or comparable security certification; and high-end network architecture consultants with a background in mobile solutions, wireless networking, fault tolerance, business continuity, data preservation, and server virtualization. Progent also is looking for employees to work on our team of desktop service technicians and off-site support experts. Also, Progent is looking for experienced managers able to perform effectively in Progent's high-growth, virtual office environment.

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    Progent's high availability inter-site connectivity and 24x7 system connection consultants can help small companies create non-stop Interoffice connectivity via fully redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks based on fault tolerant EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers economical 24x7 interoffice connectivity.

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    For businesses with a mix of Mac and Microsoft Windows computers, there are two basic solutions for using Microsoft Windows-only applications on a Mac: an external connection to an actual Windows PC or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a remote Windows-powered PC to run Windows applications and share system resources. Virtual PC for Mac emulates Windows on a Mac system so you can run Windows applications locally. Progent's Mac technology support experts can help your business to manage these products for running Windows programs on your Macs and can also assist your organization to assess and configure other solutions for Microsoft Windows platform simulation.

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    Microsoft 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other Exchange components to lower capital expense and management hassle. You can deploy Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to assist your small businesses to assess the benefits of Microsoft 365 Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT staff and end users, and deliver ongoing consulting and technical support.

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    Progent's consultants can assist you with any phase of Azure cloud integration such as needs definition, prerequisites assessment, system design, pre-production testing, deployment, centralized administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to set up and debug firewalls and VPN tunnels so that your clients can safely access to Azure services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid cloud environment that transparently combines physical datacenters with Azure services.

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    Progent's certified wireless consulting experts can assist businesses of any size to plan, implement, administer and troubleshoot Cisco Aironet wireless AP solutions to provide the throughput, range, capacity, expandability, security and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent can provide efficient remote and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet APs and Progent can assist you design and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.

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    Progent's ProSight Virtual Hosting combines proven virtualization architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting team to provide small businesses with a comprehensive IT outsourcing solution that improves network availability and protection, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize company can have each of its software platforms and critical business application servers hosted in a secure and reliable data center on a high-performance, high-availability virtual machine set up and maintained by Progent's network support professionals.

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    If you are developing Linux-based applications in an environment that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the continual hassle of maintaining your business network. Through the use of automated server monitoring and by providing online and on-site support when your business needs it, Progent offers an affordable way for maintaining an IT system that features high availability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service information technology outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, network monitoring, and Help Desk outsourcing.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough testing and significant work with information security design. ISSAP consultants have in-depth understanding of access control systems and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can assist your business with all phases of architecture security.

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    Microsoft Mac and Linux Desktop Repair Installation

    Progent can deliver a wide array of cost-effective services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent can provide on-premises or online assistance for individual machines or notebooks or work with you to design and implement a company-wide migration to new or updated OS platforms and applications. Progent can also provide engineers and technicians to help your company to plan for and complete an office move or consolidation organized to produce the least possible disruption of your productivity.

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    Progent believes that a carefully designed and executed network is a pivotal piece for accelerating a firm's growth, and we apply this credo in our corporate network infrastructure. Progent has created a non-stop virtual office infrastructure that allows Progent's staff consultants and authorized contractors to deliver fast and effective support, cooperate easily on challenging jobs, and experience career and private growth by being part of an exciting company ethos of self motivation and freedom.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800

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    Cisco's Catalyst wireless controllers simplify the management of wireless LANs by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving wireless uptime with fast auto-failover, and strengthening data security by detecting threats and filtering network traffic based on user type and location. Progent can help you to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's latest Wi-Fi controller technology.

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    Progent's Cisco-certified CCIE network experts can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    E-Mail Guard is Progent's economical antispam and virus protection service that gives small companies world-class defense against spam, viruses, DHA attacks, and other varieties of email-borne assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated suite of web-managed anti-spam and anti-virus services that ward off email assaults before they can penetrate the corporate firewall. Perimeter Manager also lets administrators track and manage their email systems, irrespective of server platform, hardware technology, or geographic location.

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    Progent's Shared Call Center service allows your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.

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    Progent offers a selection of IT service packages for small companies. These information technology outsourcing and server monitoring solutions are based on the proactive problem solving abilities of Microsoft System Center Operations Manager, a state-of-the-art server and IT support product that tracks the availability, throughput, and safety of your network and isolates incipient troubles before they can disrupt your network. With Progent's economically priced IT service packages, small businesses can select a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.

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