Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that presents an enterprise-level danger for businesses unprepared for an attack. Different versions of ransomware such as Reveton, Fusob, Locky, NotPetya and MongoLock cryptoworms have been circulating for many years and continue to cause damage. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus daily unnamed viruses, not only do encryption of on-line data but also infect most available system backup. Data synchronized to cloud environments can also be corrupted. In a poorly designed system, it can make automated restore operations impossible and effectively knocks the network back to zero.

Getting back services and data following a ransomware intrusion becomes a sprint against the clock as the targeted organization tries its best to contain and remove the virus and to restore enterprise-critical activity. Because ransomware takes time to spread, assaults are frequently sprung at night, when successful penetrations in many cases take longer to uncover. This compounds the difficulty of quickly marshalling and organizing a capable mitigation team.

Progent has a range of help services for protecting Cabo Frio organizations from ransomware events. These include staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of next-generation security gateways with AI capabilities to rapidly discover and quarantine new threats. Progent also offers the services of expert ransomware recovery professionals with the talent and perseverance to reconstruct a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a crypto-ransomware event, even paying the ransom demands in cryptocurrency does not ensure that cyber hackers will provide the needed codes to decipher any of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to re-install the essential elements of your Information Technology environment. Absent access to essential information backups, this requires a wide complement of skills, professional team management, and the ability to work non-stop until the recovery project is finished.

For two decades, Progent has provided certified expert Information Technology services for businesses throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with financial systems and ERP applications. This breadth of experience gives Progent the capability to rapidly identify critical systems and organize the surviving components of your computer network system following a crypto-ransomware event and configure them into a functioning system.

Progent's ransomware team uses best of breed project management tools to orchestrate the complicated restoration process. Progent understands the importance of acting swiftly and in concert with a client's management and Information Technology resources to assign priority to tasks and to put essential services back online as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Attack Response
A business sought out Progent after their company was taken over by Ryuk ransomware virus. Ryuk is believed to have been deployed by North Korean government sponsored criminal gangs, suspected of using technology exposed from Americaís NSA organization. Ryuk attacks specific organizations with limited tolerance for disruption and is one of the most lucrative incarnations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago and has around 500 staff members. The Ryuk penetration had disabled all essential operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the time of the intrusion and were damaged. The client considered paying the ransom (in excess of $200,000) and hoping for the best, but in the end utilized Progent.


"I canít speak enough in regards to the support Progent provided us throughout the most fearful period of (our) businesses existence. We would have paid the criminal gangs if not for the confidence the Progent experts provided us. That you were able to get our e-mail and key applications back on-line quicker than 1 week was beyond my wildest dreams. Each expert I worked with or e-mailed at Progent was hell bent on getting my company operational and was working all day and night on our behalf."

Progent worked together with the customer to quickly assess and prioritize the critical areas that had to be addressed in order to resume company functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent adhered to AV/Malware Processes penetration mitigation best practices by halting lateral movement and removing active viruses. Progent then initiated the steps of recovering Microsoft Active Directory, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange email will not function without AD, and the customerís financials and MRP applications leveraged Microsoft SQL, which depends on Windows AD for authentication to the databases.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then completed setup and hard drive recovery on mission critical servers. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Off-Line Folder Files) on various workstations and laptops in order to recover mail data. A recent offline backup of the customerís accounting software made them able to recover these essential programs back servicing users. Although significant work needed to be completed to recover fully from the Ryuk attack, the most important systems were recovered rapidly:


"For the most part, the production manufacturing operation ran fairly normal throughout and we produced all customer shipments."

Throughout the following couple of weeks critical milestones in the recovery project were completed in close collaboration between Progent engineers and the client:

  • Internal web sites were restored with no loss of data.
  • The MailStore Server containing more than four million archived messages was restored to operations and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Ninety percent of the desktops and laptops were functioning as before the incident.

"So much of what happened in the early hours is mostly a haze for me, but my management will not forget the countless hours each and every one of your team put in to help get our company back. I have utilized Progent for the past ten years, possibly more, and each time Progent has impressed me and delivered. This situation was a stunning achievement."

Conclusion
A possible enterprise-killing catastrophe was avoided due to hard-working professionals, a wide array of knowledge, and close teamwork. Although in retrospect the ransomware penetration described here could have been prevented with current cyber security solutions and security best practices, user training, and well thought out incident response procedures for data backup and keeping systems up to date with security patches, the reality remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, remediation, and data disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), Iím grateful for allowing me to get rested after we made it through the most critical parts. All of you did an amazing job, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Cabo Frio
For ransomware cleanup services in the Cabo Frio area, call Progent at 800-462-8800 or see Contact Progent.



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    To see replies to common questions about becoming a consultant at Progent, refer to Working with Progent Frequently Asked Questions.

  • Queensland Telecommuting Job MCSE Consultant Microsoft Support Part-Time Job

  • Juniper SRX Series Firewall Cybersecurity Consultancy
    Juniper SRX220 Router Cybersecurity Tech Services

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Remote Consulting Windows Server 2012 R2 Hyper-V Virtual Switch Help and Support Windows Server 2012 R2 Data Deduplication
  • Remote Help Desk Sharing Support and Integration CISA Certified Security Expert Shared Network Support Help Desk Online Support
  • Remote Support Services Microsoft Exchange 2013 Microsoft Exchange 2010 On-site Support

  • Catalyst 9100 Series Access Point Information Technology Consulting
    On-site Technical Support Catalyst 802.11ax Wireless

    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point consultants offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

  • Cabo Frio Spora Crypto-Ransomware System-Restore Cabo Frio
  • Remote Workers Cabo Frio Assistance - Support Expertise Cabo Frio, RJ Cabo Frio Remote Workers Cabo Frio Assistance - Set up Consulting Experts
  • SCOM 2012 Microsoft Azure Monitoring Online Support Services SCOM Resource Pools IT Consulting
  • SQL Server 2016 SSRS Support Services SQL Server 2016 Backup Configuration
  • Server Management Engineers Consult Virtual Server
  • SharePoint 2019 On Premises Specialist Microsoft Certified Partner Integration Services SharePoint 2019 SMTP Authentication
  • SharePoint Consulting Services Windows SharePoint Services Consulting

  • Desktop and Mobile Device Management Online Support Services
    Workspace ONE Endpoint Management Tech Support

    Progent's network engineers can help you to streamline desktop update and patch deployment by providing expertise with administration platforms that include System Center Configuration Manager, Systems Management Server, and Windows Server Update Services.

  • SharePoint Contract Development Oracle database administration Cybersecurity Contractors
  • Small Business Configuration Top Midsized Company Computer Network Companies

  • Microsoft Exchange Computer Engineer
    Exchange Server 2007 Computer Consultant

    Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.

  • Solaris Online Network Design and Configuration Solaris Online Consulting Services Company
  • Specialist Exchange 2013 Disk Availability Group Exchange 2013 Upgrade Specialist

  • Exchange Server 2010 Migration Consulting
    Exchange Server Upgrade Consultant Services

    Progent's Microsoft-certified consultants can provide low-cost online and on-premises support to carry out your migration to Microsoft Exchange 2010, generate extensive documentation of your upgraded messaging environment, educate your IT staff and end users to get them ramped up rapidly on Exchange 2010, and provide continuing administrative consulting and engineering support. Progent can also help you migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.

  • Specialists 64-bit Migration 64-bit Upgrade Online Consulting
  • Specialists Teleworker VoIP Remote Workers IP Voice Technical Support Services
  • Specialists Temporary IT Staffing 24/7/365 Cisco and Microsoft Certified Experts Remote Troubleshooting Immediate IT Staffing
  • Support Desk Sharing Cost Savings Online Support Extended Support Desk Cost Savings Support Services
  • Support Services RIM BlackBerry Exchange RIM BlackBerry Exchange Network Consultant
  • Support Services SQL Server 2014 Migration Configuration SQL Server 2014 Migration

  • Best Microsoft SQL Technology Professional
    Top SQL Server Applications Consultants

    SQL Server 2005 offers powerful, standardized tools to IT professionals and network users, lessening the difficulty of creating, integrating, managing, and using company data and analytical programs in environments ranging from mobile devices to corporate information networks. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in designing and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

  • Support and Integration Microsoft Exchange Upgrade Emergency Exchange Server 2003 Upgrade Computer Consulting
  • Cabo Frio Phobos Ransomware Recovery Cabo Frio
  • Telepresence IT Services Cisco VoIP Phones and Unified Messaging Outsourcing
  • Top Ranked Support SCCM 2016 and Windows Server 2016 SCCM 2016 and Windows 10 Remote Troubleshooting
  • Top Rated CentOS Linux On-site Support IT Consulting Red Hat Linux
  • Cabo Frio Cabo Frio Locky Ransomware System-Restore
  • Top Rated Risk Mitigation Online Consulting Risk Response Consultant
  • Top Rated System Center Configuration Manager Technical Support Services Online Technical Support SCCM Cloud Management Gateway

  • SCVMM 2016 Storage QoS Consultant Services
    SCVMM 2016 Templates Engineer

    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy releases of VMM, design processes for building and installing virtual machines and hosts, implement high-availability scale-out clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

  • UNIX Upgrading UNIX Upgrade Consulting

  • Consultant Ubiquiti UniFi WiFi AP
    Ubiquiti UniFi Wave 2 WiFi access point Consultants

    Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices running on multiple venues with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the expertise of veteran Wi-Fi consultants who can help you to determine the benefits of Ubiquitiís UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi solution.

  • Upgrade Consultant Exchange 2000 Upgrade Microsoft Certified Partner Exchange 2000 Server Upgrade Specialist

  • Remote Desktop IT Consulting Company
    Mobile Laptop Engineer

    Progent's remote access and smartphone synchronization specialists can assist you to plan and configure secure access solutions for remote desktop PCs, notebooks, and smartphones so they integrate seamlessly with your IT network, enabling your business to optimize the efficiency of your off-site workers.

  • Virtual Server Technology Consulting Server Management Integration
  • Virtual Support Desk Costs Online Technical Support Virtual Help Desk Costs Online Help
  • Virus Recovery Consulting Endpoint Virus Immunization Consultant

  • Building to Building Wireless Example Application
    Wireless Case Study

    Progent provided a wireless integration solution that allowed a school to improve efficiency and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote locations up to 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved bandwidth and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it provided protection against local interference.

  • Virus Rollback Specialist 24/7 Virus Recovery Network Consultant
  • Wi-Fi RF Coverage Maps Help and Support After Hours Wireless Site Survey Consulting
  • Wi-Fi VoIP phone integration Remote Technical Support Top Rated Cisco Certified Integration Services Meraki Access Point

  • Dynamics GP BizTalk Adapter Specialist
    Dynamics GP Integration Manager Engineer

    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you create reports that let you analyze your business more effectively, transforming raw data into useful understanding of your business.

  • Windows Server 2008 Security Computer Consultants Urgent Windows Server 2008 R2 Remote Consulting
  • Windows Server 2012 R2 Virtual Fibre Channel Remote Support Help and Support Windows Server 2012R2 Clustering
  • Windows Server 2019 Windows Defender ATP Support and Help Windows Server 2019 Encrypted Networks Specialist
  • Windows Server Essentials Hyper-V Professional Technology Professional Windows Server Essentials Launchpad
  • Cabo Frio Ryuk Ransomware Data-Recovery Cabo Frio, Rio de Janeiro
  • Windows Server Hyper-V 2016 Failover Clusters Onsite Technical Support Remote Support Services Windows Server Hyper-V 2016 PowerShell
  • Work at Home Employees Cabo Frio Assistance - Cybersecurity Solutions Consulting Services Work from Home Employees Cabo Frio Consulting Services - Cybersecurity Solutions Consulting Services
  • Work at Home Employees Cabo Frio Consulting Experts - Management Systems Assistance Cabo Frio, Rio de Janeiro Teleworkers Cabo Frio Consulting and Support Services - Endpoint Management Tools Assistance Cabo Frio, RJ
  • Work at Home Employees Consulting - Cabo Frio - Setup Consulting Cabo Frio Cabo Frio Cabo Frio Teleworkers Setup Consulting Experts
  • iOS patch management Consulting Services iOS patch management Professional

  • Consultant Services ProSight Small Business Private Clouds
    Private Clouds for Small Businesses Specialist

    Progent's ProSight Virtual Hosting and Management service provides complete hosting of a small company's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that enable small and midsize companies with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.


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