Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when support personnel are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to make within a target's network, the longer it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Cabo Frio area to locate and quarantine breached servers and endpoints and protect clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Cabo Frio
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery almost impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryptors needed to recover encrypted files. Ransomware attacks also attempt to exfiltrate information and hackers demand an additional settlement in exchange for not posting this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major problem according to the nature of the downloaded information.

The restoration work subsequent to ransomware attack involves a number of crucial stages, the majority of which can proceed in parallel if the response team has enough people with the necessary skill sets.

  • Quarantine: This time-critical first response requires arresting the lateral progress of ransomware within your network. The longer a ransomware assault is allowed to run unrestricted, the longer and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of cutting off affected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal acceptable degree of functionality with the least downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure endpoint access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complex restoration effort. Progent understands the urgency of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize tasks and to put critical resources on line again as fast as possible.
  • Data restoration: The work necessary to recover files damaged by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
  • Deploying modern AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the identical AV tools used by some of the world's largest corporations including Netflix, Visa, and Salesforce. By providing real-time malware filtering, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryptor tool; debugging decryption problems; creating a clean environment; remapping and connecting datastores to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware assault's progress across the network from start to finish. This audit trail of the way a ransomware assault progressed within the network helps your IT staff to evaluate the damage and brings to light weaknesses in rules or processes that should be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is commonly assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other important activities such as business resumption are pursued in parallel. Progent has an extensive roster of information technology and data security professionals with the knowledge and experience needed to perform activities for containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP applications. This scope of skills allows Progent to salvage and consolidate the undamaged parts of your IT environment after a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has worked with leading cyber insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Cabo Frio
For ransomware cleanup consulting services in the Cabo Frio metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    For replies to common questions concerning being a consultant at Progent, refer to Consulting at Progent FAQs.

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    The server cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 has been dramatically redesigned to streamline the installation, configuration, and management of clusters that provide improved levels of network availability, security, efficiency, and versatility. New or improved features include automated cluster verification, easier configuration and deployment, unified cluster management, redesigned cluster architecture for increased availability, hardened security and quorum models, minimization of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company evaluate the business benefits of failover clusters, plan and execute a deployment, educate your IT personnel to manage your cluster environment, provide ongoing consulting and technical help services, and create and test a workplace recovery plan.

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    Cisco's Firepower Next Generation Firewalls provide a significant performance improvement over Cisco's previous-generation ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources.

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    Microsoft Forefront TMG 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and provides a easily administered Internet gateway that delivers a one-server solution for a variety of security functions including an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, permits custom reports generated by SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also help your organization to migrate smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a financial and business analysis platform based, like all Microsoft financial solutions, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and configure, and with its segmented approach you can license only the functions you currently need, with the option to expand users and increase functionality when necessary. Progent's Dynamics GP/Great Plains consulting experts can show you how to install, customize and manage the latest version of Dynamics GP or upgrade smoothly from an earlier edition.

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    Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to move up to the latest firewall technology from Cisco. Progent's Cisco technology experts can help your company design and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls following leading practices.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants offer economical online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Progent's UNIX family support services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience offers you a convenient one-stop source to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's Microsoft-certified consultants can help you rationalize the business justification for implementing Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint for your application, offer configuration and deployment services, assist you to set up MS SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and custom application programs to operate with SharePoint Server 2007, develop a comprehensive security strategy that includes portal technology, and provide maintenance and Help Desk services.

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    Progent's Data Center engineers can show you how to select fault-tolerant data centers that match the specific requirements of your company. Fault tolerant co-location sites are particularly appealing to small companies due to of their low cost and convenience compared to taking a do-it-yourself approach. Trying to design an on-site data center with even a basic level of fault tolerance is too expensive for most small companies. Progent is ready to show you how to reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a full range of engineering and maintenance services.

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    Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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