In addition to providing fast contact with high-level IT consultants and subject matter experts (SMEs) to assist Cabo Frio, Rio de Janeiro organizations with discrete IT issues or strategic projects, Progent offers short-term staffing to deliver more broadly defined services like PC support, IT management, and Help Desk services. Short-term staffing can help organizations to respond to expected or unexpected peaks in demand for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Short-term staffing can also cover voids resulting from the loss of full-time IT personnel due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give organizations the ability to react to increases in demand for network personnel without dealing with the costs and delays that come with identifying and hiring professional technical personnel and without the burden of increasing your full-time head count.
Key aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to proven network professionals
- Simple initiation, termination, and resumption of services
- Transparent extension of your in-house IT staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Close working relationship with a world-class, full-service source for IT support
Progent's co-managed Help Desk service is a proven on-going staff augmentation alternative that allows IT groups to divide the work of Call Center support transparently between their in-house IT personnel and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service alternative based on by the leading group PSA platform for managing, service calls, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations across the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Cabo Frio, Rio de Janeiro Companies
Progent's seasoned roster of certified engineers offers Cabo Frio, Rio de Janeiro businesses a broad range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Cabo Frio, Rio de Janeiro Businesses
To learn more details about Progent's short-term staff augmentation services for Cabo Frio, Rio de Janeiro organizations, call 800-993-9400 or visit Contact Progent.