Besides providing fast access to guidance from top-tier network consultants and subject matter experts (SMEs) to help Cabo Frio, Rio de Janeiro companies to resolve discrete technical issues or strategic initiatives, Progent can provide temporary supplemental staffing to deal with more generalized services like desktop help, IT management, and Help Desk services. On-demand staffing can help businesses to deal with expected or unexpected surges in demand for IT personnel, which may be caused by situations such as company mergers, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover voids caused by the absence of full-time IT personnel because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give businesses the versatility to respond to surges in demand for IT personnel without dealing with the expense and hassle that come with vetting and recruiting professional technical personnel and without the risk of adding to your permanent head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of seasoned network professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your in-house network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong working relationship with a top-level, full-service source for IT support
Progent's co-managed Call Center service is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Call Center support transparently between their internal IT staff and Progent's nationwide team of technical support experts. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center program is a joint service alternative based on by the leading shared PSA tool for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing online and on-premises IT services for businesses across the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Cabo Frio, Rio de Janeiro Businesses
Progent's veteran roster of certified consultants and technical experts can provide Cabo Frio, Rio de Janeiro organizations a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Cabo Frio, Rio de Janeiro Businesses
To learn more about Progent's temporary staff augmentation services for Cabo Frio, Rio de Janeiro organizations, call 800-993-9400 or visit Contact Progent.