Fast and Affordable Remote Technical Support for Cabo Frio Rio de Janeiro Computer Systems
Fast Remote Help for Cabo Frio NetworksFor companies in Cabo Frio Rio de Janeiro, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. This reduces direct expenses since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many online support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast solutions somehow turn into large invoices. Progent's skill at handling problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes that allow the highest level of effectiveness for remote help and troubleshooting for information networks of any size. Progent's online support team can communicate with your company's network without breaching network security.

Progent's proven technical support reporting system maintains comprehensive records for the support that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance provided to each customer by any consultant. This history of problems and fixes is structured as a readily exploitable support database that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service specialists can come up with the best solutions in the least time.

Online technical support services available from Progent to customers in Cabo Frio Rio de Janeiro include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT personnel and your Progent technical consultant so emerging problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time reporting utilities created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a smooth supplement to your internal IT support team. User interaction with the Service Desk, provision of technical assistance, problem escalation, ticket creation and updates, performance measurement, and maintenance of the service database are consistent whether incidents are resolved by your core network support resources, by Progent, or by a combination. You have unrestricted versatility to expand or shrink your part of technical support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic IT network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your current organization, identifying or customizing Help Desk application software to meet the special needs of your company, or providing temporary phone support staff to work with your existing Call Center group to deal with demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of seasoned network consultants offers your workers in Cabo Frio Rio de Janeiro instant contact with a reliable support resource with extensive background delivering telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's policy is to solve instead of simply track network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Cabo Frio Rio de Janeiro remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your business so that your IT support is proactive and automated. By uncovering emerging problems before they grow into downtime, proactive monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on multiple OS platforms.
How Your Cabo Frio Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Cabo Frio Rio de Janeiro, Progent's phone-based network support specialists can deliver expert and cost-effective IT help whenever your business needs it. More than two decades of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Cabo Frio company has a regular independent consultant or employs an in-house IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle sudden system crises or particularly complicated integration projects.

Features of Progent's Online Computer Support for Cabo Frio Rio de Janeiro
Progent's phone help, remote repair, system security consulting, and system administration services offer companies in Cabo Frio Rio de Janeiro unparalleled leverage for your support budget. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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