Fast Online Support for Cabo Frio Rio de Janeiro Computer Systems
For organizations located in Cabo Frio Rio de Janeiro, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the services of CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to end up as big bills. Progent's skill at solving problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and proven methodologies that ensure the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your environment without breaching network security.
Progent's advanced service database application keeps thorough records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance delivered to each Progent client by every Progent consultant. This history of anomalies and responses is structured as a readily accessible support knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast support databases and permit fast response from manufacturers' in-house product engineers so Progent's online service experts can determine the best resolutions quickly.
Online support provided by Progent to customers in Cabo Frio Rio de Janeiro include:
Certified MS Windows Support
Progent's Microsoft-certified online service professionals can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad range of technology support services such as Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most difficult issues occurring in network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their broad experience enables them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of advanced on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of networking appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of security services to enhance the safety of your Windows, macOS and OS X, Linux network against internal or external threats or assist your company to recuperate quickly after a damaging penetration. Security services available from Progent include: in depth information security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a wide spectrum of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Cabo Frio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your current one, evaluating or enhancing Help Desk software products to meet the particular demands of your company, or providing temporary online staff to reinforce your existing Call Center group to handle unusually busy situations like software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology consultants gives your customers in Cabo Frio Rio de Janeiro fast access to a dependable technical support resource with years of experience offering phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial contributor to business performance, and Progent's policy is to resolve and not just track technical issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides online and in-depth consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By exposing possible issues before they cause network outages, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Cabo Frio Rio de Janeiro, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT help the instant your business needs it. Over 20 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Cabo Frio business has a local freelance consultant or employs a full time IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve sudden system emergencies or especially complicated integration problems.
Features of Progent's Remote Network Support for Cabo Frio Rio de Janeiro
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services give companies in Cabo Frio Rio de Janeiro the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Cabo Frio Rio de Janeiro and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for online service and imposes no periodic retainer for support services delivered during normal working hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff professionals who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support for specific application areas. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that match the specific requirements of your company.
- Sophisticated Remote Access Tools
Protected remote access allows Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal visit. State-of-the-art online access tools and experienced engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained offices whose clients require instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.