Immediate Online Support for Cabo Frio Rio de Janeiro Networks
Immediate Phone Help for Cabo Frio NetworksFor companies located in Cabo Frio Rio de Janeiro, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. Unlike typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where fast repairs manage to turn into major bills. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to link to your company's environment without breaching network security.

Progent's sophisticated customer support database application stores thorough histories of all service that Progent's clients have received. Progent's team engineers have the benefit of the details of all help delivered to every Progent customer by any consultant. This history of trouble tickets and solutions is stored as a readily searchable support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can find the most efficient resolutions promptly.

Remote technical services offered by Progent to companies in Cabo Frio Rio de Janeiro include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Cabo Frio Rio de Janeiro fast access to an efficient support resource with years of background providing telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's intent is to solve instead of simply record technical problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth engineering expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Cabo Frio Rio de Janeiro online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your environment so that your network support is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by multiple platforms.
How Your Cabo Frio Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Cabo Frio Rio de Janeiro, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your company has to have it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Cabo Frio business works with a local independent support technician or employs an in-house organization that can deal with the majority of network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to solve sudden network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Cabo Frio Rio de Janeiro
Progent's online network troubleshooting services allow your Cabo Frio business to enjoy the benefits of immediate, world-class IT support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most companies in Cabo Frio Rio de Janeiro, local computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call service specialists give you an easy, quick, and economical solution to augment your local resources and to pass on useful knowledge to increase your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less overhead than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can impede the success of the business. These badly built systems need proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a system architecture that can provide the solid foundation to meet critical business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and improving productivity. They do not need a network engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Progent's Cisco-certified wireless integration consulting experts can assist you to configure, manage, and debug Cisco Wi-Fi products such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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    Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on schedule and within budget.

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    Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

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