Fast Online Technical Support for Cabo Frio Rio de Janeiro Information Networks
For businesses located in Cabo Frio Rio de Janeiro, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to connect to your company's system without compromising system security.
Progent's advanced customer support database application keeps detailed histories for the service that Progent's customers have been provided. Progent's team engineers have access to the history of support rendered to every customer by every engineer. This database of trouble tickets and solutions is structured as a conveniently retrievable internal knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online service specialists are able to find the most efficient solutions in the least time.
Online technical services provided by Progent to businesses in Cabo Frio Rio de Janeiro include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to help your company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network infrastructure planning, installation, administration, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In common cases, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using the latest remote troubleshooting technology to provide fast, safe, and economical analysis and repair.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco CCIEs can provide help for all of Cisco's market leading family of connectivity appliances by offering services such as:
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recover quickly following a damaging penetration. Security consulting services offered by Progent include: in depth data security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers advanced remote support to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a wide spectrum of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS lets you avoid data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Cabo Frio Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Cabo Frio Rio de Janeiro instant communication with a reliable network service resource with extensive background providing telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a solid driver of business success, and Progent's goal is to resolve instead of merely annotate network problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Cabo Frio Rio de Janeiro online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By detecting possible issues before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by multiple operating systems.
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Cabo Frio Rio de Janeiro, Progent's online computer support specialists are ready to deliver effective and affordable IT help whenever your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Cabo Frio company deals with a regular freelance consultant or employs an in-house IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to solve unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Network Support for Cabo Frio Rio de Janeiro
Progent's phone help, remote repair, network security expertise, and system administration services offer businesses in Cabo Frio Rio de Janeiro the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Cabo Frio Rio de Janeiro and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and asks for no monthly subscription fee for services provided during normal working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized source for IT generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that align with the unique needs of your company.
- Advanced Remote Connectivity Tools
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require a costly onsite visit. State-of-the-art remote connectivity software and experienced technicians together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained companies whose workers need immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical background, refined support software, and understanding of corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.