Fast Remote Help for Cabo Frio Rio de Janeiro Computer Networks
For organizations located in Cabo Frio Rio de Janeiro, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools required to solve most information system issues quickly. Efficient support reduces direct costs because solutions require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick fixes manage to end up as big tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to access your environment without violating corporate security.
Progent's powerful customer support reporting system includes detailed histories describing all service that Progent's clients have received. Progent's staff consultants have access to the history of all help delivered to each Progent client by any consultant. This archive of trouble tickets and repairs is organized as a quickly searchable internal database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists can find optimal solutions in the least time.
Remote technical services provided by Progent to businesses in Cabo Frio Rio de Janeiro include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a person's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex problems associated with network infrastructure design, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to solve problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's CCIEs offer help for all of Cisco's popular selection of networking products by delivering services such as:
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to bolster the safety of your Windows, macOS and OS X, or Linux network against attacks or help your company to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; guarding your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide range of computer technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Cabo Frio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional online staff to supplement your existing Call Center team to handle high-demand scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology experts provides your workers in Cabo Frio Rio de Janeiro quick communication with an efficient network service group with extensive experience providing telephone-based support and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's target is to fix instead of just report technical issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based professional consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Cabo Frio Rio de Janeiro online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive and automated. By anticipating looming trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Cabo Frio Rio de Janeiro, Progent's phone-based network support specialists are ready to deliver expert and economical IT help whenever your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Cabo Frio office relies on a regular independent support technician or employs a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected system emergencies or especially complex integration problems.
Advantages of Progent's IT Support for Companies in Cabo Frio Rio de Janeiro
Progent's online IT consulting services allow your Cabo Frio business to experience the advantages of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being more available, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
For most companies in Cabo Frio Rio de Janeiro, local network support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of network issues. However, serious problems can strike when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support specialists provide an easy, quick, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your ability to resolve downstream problems locally.
- Less Dependence on Individual Service Providers
For IT support, smaller offices commonly depend on individual freelance service providers. Although independent service people carry less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your business grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system stays available.
- Create a Scalable Basis for Smooth Growth
Organizations often begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the business. Such poorly built environments need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture able to provide the stable foundation to meet critical business demands and ease downstream growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to each client. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.