Immediate Online Support for Cabo Frio Rio de Janeiro Networks
For companies located in Cabo Frio Rio de Janeiro, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you receive. Unlike typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where fast repairs manage to turn into major bills. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that allow the maximum degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to link to your company's environment without breaching network security.
Progent's sophisticated customer support database application stores thorough histories of all service that Progent's clients have received. Progent's team engineers have the benefit of the details of all help delivered to every Progent customer by any consultant. This history of trouble tickets and solutions is stored as a readily searchable support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can find the most efficient resolutions promptly.
Remote technical services offered by Progent to companies in Cabo Frio Rio de Janeiro include:
Certified Windows Expertise
Progent's Microsoft-certified online service experts can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide range of platform support including Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade support and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most stubborn challenges associated with network design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software updates. CCIEs are an exceptional value since their depth of expertise permits them to resolve problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your environment using sophisticated remote support technology to provide fast, secure, and economical diagnosis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Aironet APs planning and integration expertise, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 integration with on-prem installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to address a broad range of information technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Cabo Frio Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts offers your workers in Cabo Frio Rio de Janeiro fast access to an efficient support resource with years of background providing telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's intent is to solve instead of simply record technical problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers online and in-depth engineering expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Cabo Frio Rio de Janeiro online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your environment so that your network support is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by multiple platforms.
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Cabo Frio Rio de Janeiro, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your company has to have it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Cabo Frio business works with a local independent support technician or employs an in-house organization that can deal with the majority of network problems, Progent's Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to solve sudden network crises or especially complicated integration problems.
Advantages of Progent's Network Help for Offices in Cabo Frio Rio de Janeiro
Progent's online network troubleshooting services allow your Cabo Frio business to enjoy the benefits of immediate, world-class IT support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your local support resources
With most companies in Cabo Frio Rio de Janeiro, local computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call service specialists give you an easy, quick, and economical solution to augment your local resources and to pass on useful knowledge to increase your ability to deal with future problems in-house.
- Less Dependence on Individual Service Providers
For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people have less overhead than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical software become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network is always available.
- Create a Scalable Foundation for Smooth Growth
Businesses typically start with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can impede the success of the business. These badly built systems need proper analysis, smart strategic planning, and wide technical knowledge to upgrade to a system architecture that can provide the solid foundation to meet critical business demands and simplify future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and improving productivity. They do not need a network engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended
solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.