Fast Online Support for Cabo Frio Rio de Janeiro IT Networks
For organizations in Cabo Frio Rio de Janeiro, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced technology required to solve most information system issues rapidly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which permit the highest degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your computer system remotely without compromising network security.
Progent's proven technical support database system stores extensive documentation for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help rendered to each Progent client by any Progent consultant. This history of anomalies and repairs is structured as a quickly retrievable internal knowledge base that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions in the least time.
Remote technical services offered by Progent to businesses in Cabo Frio Rio de Janeiro include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support experts can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. CCIEs know how to resolve even the most challenging problems associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to fix problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via sophisticated remote support tools in order to provide efficient, safe, and affordable analysis and repair.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure products by offering consulting services that include:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can bolster the safety of your Windows, macOS and OS X, or Linux environment against assaults or help you to clean up rapidly following a serious breach. Security support services available from Progent include: thorough information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile communication; defending your email system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online support services to address a wide array of computer technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's special online consulting services include:
How Your Cabo Frio Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Cabo Frio Rio de Janeiro instant communication with a large network service resource with extensive experience providing phone consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a key contributor to business efficiency, and Progent's target is to solve and not just record technical issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Cabo Frio Rio de Janeiro online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By uncovering emerging problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a combination of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Cabo Frio Rio de Janeiro, Progent's phone-based network support engineers are ready to provide professional and affordable system support the moment your business needs it. Long experience providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Cabo Frio company deals with a regular independent consultant or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Businesses in Cabo Frio Rio de Janeiro
Progent's online IT consulting services allow your Cabo Frio business to realize the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most offices in Cabo Frio Rio de Janeiro, local computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists give you an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.
- Less Reliance on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people have smaller overhead than larger consulting firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly built systems require careful analysis, smart strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each staff member to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.