Immediate Online Support for Cabo Frio Rio de Janeiro Computer Networks
Urgent Online Technical Support for Cabo Frio NetworksFor companies in Cabo Frio Rio de Janeiro, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced technology required to resolve most information system issues quickly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and proven processes which allow the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without compromising corporate security.

Progent's powerful service reporting system includes thorough records for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent client by any engineer. This database of anomalies and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Online support offered by Progent to clients in Cabo Frio Rio de Janeiro include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid recovery of critical files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting utilities designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk or revamping your established organization, evaluating or modifying Help Desk software to meet the particular requirements of your business, or providing occasional online personnel to reinforce your existing Call Center group to handle unusually busy situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network experts gives your clients in Cabo Frio Rio de Janeiro fast contact with an effective network service group with substantial background delivering telephone-based support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a solid enabler of business efficiency, and Progent's aim is to resolve instead of simply report network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they expand into downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that support a combination of platforms.
How Your Cabo Frio Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Cabo Frio Rio de Janeiro, Progent's phone-based network support specialists can deliver professional and cost-effective IT help the instant your organization requires it. More than 20 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Cabo Frio office deals with a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Offices in Cabo Frio Rio de Janeiro
Progent's remote IT consulting services enable your Cabo Frio business to have the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most businesses in Cabo Frio Rio de Janeiro, nearby computer service resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of technical issues. However, major troubles sometimes strike when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals provide an easy, quick, and economical solution to augment your local resources and to transfer useful information to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller companies often depend on individual freelance consultants. Although freelance consultants have smaller overhead than larger consulting firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Companies often begin with an information system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. Such badly built systems need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle current business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of network support, executing a broad range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting team with hands-on experience and in-depth familiarity with planning and integrating seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's consulting support can help you with planning, installing, managing, and supporting Windows Server systems that maximize the business value of your IT network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    Progent's Linux support experts offer small and mid-size companies and software developers support for administering and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of expertise provides you with a convenient single consulting firm to show you how to create and manage a secure and robust cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified Intune consultants can assist you to understand the strategic case for adopting Microsoft Intune for configuring and managing your mobile computers including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent can assist your company to configure security policies, plan and deploy test environments to confirm the appropriateness of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.

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    Cisco's Meraki line of access and distribution switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to help your company to plan and deploy a productive network solution based on Meraki switches, streamline network administration with Meraki's cloud-based management tools, set up policies to maintain security and compliance, create and validate a disaster preparedness strategy, and resolve technical issues associated with any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a unified networking solution.

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    Progent's Microsoft-certified professionals can assist you you to calculate the advantages of Windows Server 2008 for your company, create pilot systems and migration strategies, install Windows Server 2008 with your IT infrastructure and applications, educate your support personnel how to run enhanced administration utilities, and provide continuing consulting and tech support via low-cost alternatives such as Contact Center support and online technical support.

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    Cisco offers a full array of routers that includes appliances designed to provide the protection, performance, and reliability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and network availability. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.

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    Progent's certified consultants provide small and medium size companies enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for change and configuration management. System Center Configuration Manager is the new title for the change management solution formerly called SMS Server. System Center Configuration Manager 2007 offers a variety of new features to Microsoft Systems Management Server including full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent's Microsoft certified engineers can show you how to use SMS Server or Configuration Manager 2007 economically for automated operating system and application installation, security patch administration, application tracking, and licensing compliance. Progent's engineers can also assist your company to migrate efficiently from SMS Server to Configuration Manager 2007.

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    In conducting consulting tasks for enterprise clients, Progent follows a structured methodology driven by specified milestones so as to achieve financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards based on the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, test models, design adjustments, and professional deployment. All phases are recorded to make available a detailed description of IT services performed and to assist in downstream system support.

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    Progent's Experts Team provides support in important areas that include Macintosh integration and applications; Expertise for Linux-based, UNIX-based, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM consulting; Strategic and specialized program help; Chief Information Officer, management information analyst, and project logistics outsourcing; Special program development and deployment; Web site, electronic business, EDI, and customer portal design and deployment; Database support and efficiency consulting; Management intelligence expertise; and Telecom architecture consulting.

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    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware.

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