For small and midsize companies in Cabo Frio Rio de Janeiro, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity planning.
Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems rapidly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes that promote the maximum level of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your computer system without compromising network security.
Progent's highly evolved technical support reporting system stores extensive documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each Progent client by every consultant. This history of problems and resolutions is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other extensive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists can determine optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Cabo Frio Rio de Janeiro or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help businesses with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support Offered by Progent to customers in Cabo Frio include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and certifies an individual's networking skills at the master level. CCIEs can resolve even the most difficult problems associated with network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience allows them to solve even the most difficult problems quickly. In typical instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure problems that are crippling worker efficiency but are beyond the comfort zone of your ordinary network service personnel. Progent's Cisco CCIE consultants can communicate with your computer system by means of state-of-the-art on-line support technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly following a serious penetration. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Cabo Frio Rio de Janeiro Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center service offerings for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for small businesses who lack the money or time to support an internal Help Desk but who require fast access to an efficient Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk application software to meet the unique demands of your business, or providing temporary phone support staff to reinforce your in-house Call Center group to deal with demanding situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Cabo Frio Rio de Janeiro fast communication with an effective technical support group with extensive background providing phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to fix rather than simply document technical issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative aspect of Mac computing by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Cabo Frio Rio de Janeiro remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive and automated. By exposing looming issues before they cause downtime, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a combination of OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro