For small and midsize businesses located in Cabo Frio Rio de Janeiro, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's penchant for solving problems quickly translates into your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which ensure the maximum degree of effectiveness for online consulting and repair for small business information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's environment without violating corporate security.
Progent's advanced service reporting system includes thorough histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance provided to each Progent client by any engineer. This database of problems and repairs is structured as an easily searchable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to other vast support databases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service experts can come up with the best solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Cabo Frio Rio de Janeiro or to learn more about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's phone-based support experts have certified skills in an extensive array of disciplines. This breadth of capability enables Progent's engineers to resolve practically any crisis that may occur in a small business network. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to companies in Cabo Frio include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Progent in addition offers a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing temporary phone support staff to work with your existing Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network experts offers your customers in Cabo Frio Rio de Janeiro immediate communication with an efficient technical support resource with extensive background offering telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix rather than just track network issues.
Progent's Mac professionals can nurture the artistic components of Mac environments by providing remote help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Cabo Frio Rio de Janeiro online network and server monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of platforms.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
City | Address | Phone | Link |
Cabo Frio | R. Maj. Belegard, 17, Centro Cabo Frio, RJ 28906-330 Brazil |
+55 (800) 591 0396 | Cabo Frio Network Support Services |