For small and midsize companies in Cabo Frio Rio de Janeiro, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity planning.
Progent's online support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of network problems rapidly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with problems efficiently results in your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes that promote the maximum level of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your computer system without compromising network security.
Progent's highly evolved technical support reporting system stores extensive documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support delivered to each Progent client by every consultant. This history of problems and resolutions is structured as a conveniently exploitable proprietary database that enables Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other extensive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists can determine optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Cabo Frio Rio de Janeiro or to learn additional information about Progent's phone support options, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help businesses with multi-operating system environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support Offered by Progent to customers in Cabo Frio include:
Progent's UNIX and Linux consultants can provide emergency online help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Progent also can deliver a wide array of online PC desktop services such as Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk application software to meet the unique demands of your business, or providing temporary phone support staff to reinforce your in-house Call Center group to deal with demanding situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Cabo Frio Rio de Janeiro fast communication with an effective technical support group with extensive background providing phone consulting and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to fix rather than simply document technical issues.
Progent's Apple Mac experts can support the imaginative aspect of Mac computing by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent can provide companies in Cabo Frio Rio de Janeiro remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive and automated. By exposing looming issues before they cause downtime, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a combination of OS platforms.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
City | Address | Phone | Link |
Cabo Frio | R. Maj. Belegard, 17, Centro Cabo Frio, RJ 28906-330 Brazil |
+55 (800) 591 0396 | Cabo Frio Network Support Services |