For small and midsize businesses located in Cabo Frio Rio de Janeiro, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's penchant for solving problems quickly translates into your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which ensure the maximum degree of effectiveness for online consulting and repair for small business information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to access your company's environment without violating corporate security.
Progent's advanced service reporting system includes thorough histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance provided to each Progent client by any engineer. This database of problems and repairs is structured as an easily searchable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to other vast support databases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service experts can come up with the best solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Cabo Frio Rio de Janeiro or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based support experts have certified skills in an extensive array of disciplines. This breadth of capability enables Progent's engineers to resolve practically any crisis that may occur in a small business network. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to companies in Cabo Frio include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of computer technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and validates a consultant's networking skills at the expert level. CCIEs know how to resolve even the most intractable issues encountered in network design, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value because their deep experience permits them to fix the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get immediate support for complex network issues that are impacting worker efficiency but are outside the experience of your regular computer support resources. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security engineers offer a range of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up quickly after a damaging breach. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Cabo Frio Rio de Janeiro Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for smaller companies who lack the budget to support an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your company, or providing temporary phone support staff to work with your existing Call Center group to deal with high-demand scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network experts offers your customers in Cabo Frio Rio de Janeiro immediate communication with an efficient technical support resource with extensive background offering telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix rather than just track network issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff provides remote professional consulting support and training in special business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For more about Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic components of Mac environments by providing remote help services and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Cabo Frio Rio de Janeiro online network and server monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of platforms.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro