For small and midsize companies in Cabo Frio Rio de Janeiro, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent value because they have the practical background and the sophisticated technology to solve the majority of network issues quickly. This lowers immediate expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling technical issues efficiently results in your business saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an arsenal of customized tools and proven methodologies that permit the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.
Progent's advanced customer support reporting application keeps extensive histories of the support that Progent's customers have received. Progent's staff service personnel have access to the history of support rendered to each Progent customer by every Progent consultant. This archive of problems and fixes is stored as an easily exploitable proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to other vast technical knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts are able to find the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Cabo Frio Rio de Janeiro or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote consulting experts possess advanced credentials in a comprehensive set of technologies. This broad range of IT skills permits Progent's engineers to manage almost any problem that may crop up in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with mixed-platform environments, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support provided by Progent to small businesses in Cabo Frio include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and validates a person's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues surrounding network infrastructure design, integration, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness because their deep expertise permits them to resolve even the most difficult problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can get timely support for complex network infrastructure problems that are lowering business productivity but are beyond the experience of your local network service providers. Progent's Cisco CCIE consultants can connect to your computer system via the latest on-line support technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online support engineers offer network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of remote desktop services including Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover quickly after a damaging penetration. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from malicious assaults; integrating firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Cabo Frio Rio de Janeiro Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to build and maintain an internal Help Desk Call Center but who require quick response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your current one, selecting or modifying Call Center software products to meet the special needs of your business, or adding temporary phone support personnel to supplement your internal Help Desk group to deal with unusually busy events like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your clients in Cabo Frio Rio de Janeiro fast contact with a reliable support group with extensive experience providing telephone-based consulting and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's target is to fix rather than simply track network problems.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can promote the artistic components of Apple Mac environments by offering remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as scanning or digitizing audio/video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Cabo Frio Rio de Janeiro remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network maintenance is proactive rather than reactive. By anticipating potential problems before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive information system failures. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that support a combination of operating systems.
To contact Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro