For small and midsize companies in Cabo Frio Rio de Janeiro, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional value due to the fact that they have the real-world experience and the advanced tools to resolve most information system problems rapidly. Efficient support reduces direct expenses since solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where speedy. minor solutions manage to end up as large tabs. Progent's skill at solving technical issues efficiently translates into your company saving money.
Progent's Remote Service Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote help and repair for small business information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's advanced technical support database system includes comprehensive records of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of services rendered to every Progent client by every engineer. This archive of anomalies and fixes is stored as a conveniently exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service specialists can arrive at optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Cabo Frio Rio de Janeiro or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to manage almost any emergency likely to take place in a small or midsize business information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To support companies with multi-operating system environments, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to clients in Cabo Frio include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of information technology such as system infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve the most complex issues associated with network infrastructure planning, deployment, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to fix even the most difficult problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for complex network issues that are impacting business efficiency but are not within the comfort zone of your local computer support providers. Progent's Cisco-qualified CCIE support experts can tie into your computer system using the latest remote troubleshooting tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified online support engineers can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of remote PC desktop services such as Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to recover rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for special projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Cabo Frio Rio de Janeiro Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service options for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk software to meet the unique needs of your company, or adding temporary phone support personnel to work with your in-house Call Center resources to deal with demanding scenarios like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Cabo Frio Rio de Janeiro immediate contact with an efficient support group with extensive experience providing phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a significant driver of company productivity, and Progent's policy is to solve instead of just document network problems.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team offers online advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Excel. To find out more about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the creative facets of Apple Mac systems by offering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Cabo Frio Rio de Janeiro remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive and automated. By detecting emerging problems before they evolve into downtime, system monitoring can avoid disruptive and costly information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro