UNIX, Linux, Solaris, and Apple Mac OS X Support
Cabo Frio Enterprise and Small Business IT Network Systems
For small and midsize companies located in Cabo Frio Rio de Janeiro, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues quickly. Efficient support reduces direct costs because service calls require a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where fast fixes manage to end up as big tabs. Progent's skill at handling technical issues quickly translates into your company conserving money.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of customized tools and proven processes that ensure the highest degree of effectiveness for online technical support and repair for small company IT systems. Progent provides safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's remote service group to communicate with your company's computer system without violating system security.
Progent's highly evolved service database application keeps thorough documentation of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each customer by any engineer. This history of anomalies and fixes is structured as a conveniently searchable internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Cabo Frio Rio de Janeiro or to find out additional information about Progent's online support options, call Progent at
Online Technical Services Offered Progent
Progent's remote technical support engineers offer credentials in a comprehensive array of technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any emergency that may take place in a small company network. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to customers in Cabo Frio include:
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology such as system architecture, email solutions, network and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.Progent's UNIX and Linux consultants can offer emergency phone-based help for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX
- Berkeley UNIX (BSD)
- SCO UNIX
- SGI/Irix
- RedHat Linux
- SUSE
- Debian-GNU
- Slackware
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Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable problems surrounding network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience allows them to fix even the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely support for severe network problems that are impacting business productivity but are beyond the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of state-of-the-art on-line support tools to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN products.
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Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support including Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
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CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP network security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a damaging breach. Security solutions available from Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
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Help Desk Services
Progent's Call Center service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or revamping your established organization, identifying or modifying Call Center software to handle the unique needs of your corporation, or adding temporary online staff to reinforce your existing Help Desk team during unusually busy events like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your clients in Cabo Frio Rio de Janeiro rapid communication with an efficient technical support resource with years of background providing telephone-based help and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a solid driver of company performance, and Progent's target is to solve instead of simply document IT problems.
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Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and MS Excel. To learn more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.Progent's Mac consultants can nurture the creative aspect of Apple Mac environments by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Cabo Frio Rio de Janeiro online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By anticipating possible issues before they expand into crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, telephone
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
| City | Address | Phone | Link |
| Cabo Frio | R. Maj. Belegard, 17, Centro Cabo Frio, RJ 28906-330 Brazil |
+55 (800) 591 0396 | Cabo Frio Network Support Services |
An index of content::
Identity Verification IT Services
ProSight Duo MFA Support and Help
Progent's Duo service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices.
Outsourcing Technology Microsoft Office System
Microsoft Office 2003 IT Outsourcing
Progent's IT outsourcing packages provide economical computer support for small businesses. Whether it involves planning system architecture, creating an in-house Help Desk or using an outside one, deploying an updated e-mail system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network technical services can reduce costs and minimize risks, permitting network support budgets to grow in a more linear and controlled fashion than is feasible by assembling a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can help you create a protected and highly available system foundation for your critical applications based on Windows.
Blackberry Engineer
BlackBerry Desktop Manager Technology Professional
Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the need for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient online service delivery model, provides small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their IT network.
24-Hour Cisco Certified Expert Meraki Wave 2 Wi-Fi Access Point Support and Help
Meraki Dashboard Online Troubleshooting
Progent's Cisco Meraki Wi-Fi AP experts offer remote and onsite support to assist businesses of any size to design, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.
SQL Server 2014 and Windows Server 2012 R2 Technical Support
Microsoft Experts SQL Server Management Studio Professional
SQL Server 2014 includes major improvements in key areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all workloads including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite services that include system design, deployment, management, remediation, and application development expertise to help businesses of any size to realize fast return from their SQL Server 2014 deployment.
Compensation for Cisco Certified Home Based Virtual Office
Compensation for Computer Consultant Job Openings
Our compensation structure is based on contribution, so similar to being an independent contractor, your income is entirely driven by your generated revenue. Certain of our support staff focus on lifestyle issues and elect to work at an easy pace, utilizing our self-determined schedule to follow individual enthusiasms such as hiking, motorcycle racing, skiing, surfing, vacations, or spending private time with family and friends. Other consultants use the chance to make major bucks via lots of effort and long hours. Progent fully encourages either end of the spectrum and everything in the middle.
Windows Server 2012R2 Multitenancy Support Outsourcing
Windows Server 2012R2 Virtual Fibre Channel Consultant
Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support staff, develop an enterprise-wide security strategy, automate IT management, assist with application development, and generate and validate a DR/BC plan.
Dynamics GP 2015 Excel Reports Developer Firm
Dynamics GP 2015 Azure AD Consulting Services
Microsoft Dynamics GP 2015 R2 introduces a new architecture that improves cloud integration, supports the most popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and experience to resolve the critical IT and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.
Technical Consultant Windows Server 2012 R2 Hyper-V
Windows Server 2012R2 Configuration Manager Computer Consultants
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support staff, develop an enterprise-wide security strategy, automate IT administration, help with application development, and generate and validate a DR/BC plan.
Remote Workers Collaboration Software On-site Support
Consulting Services At Home Workforce Collaboration Software
Progent can assist small and medium-size organizations to implement collaboration solutions to enable their remote workforce to engage in positive interaction with colleagues and clients.
SharePoint IT Services
SharePoint Portal Server 2003 Support Services
Progent's Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common location for your workers or clients to connect to, manage, share and manipulate relevant data, files, and software and to communicate with one another. It allows faster and better decisions, more efficient sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services join workers, clients, teams and major tasks with the information they've developed in a manner that makes data easy to find, retrieve and re-use.
Technology Consulting Services Altaro VM Backup and VMware
Hornetsecurity Altaro VM Backup and vCenter Troubleshooting
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises consulting services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.
IT Services Juniper J Series Gateway
Juniper J2350 Router Network Security Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Engineers VMware NSX Architecture
Engineer VMware Site Recovery Manager and NSX Integration
VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Nephilim ransomware recovery Consultants
Urgent ransomware rebuild Consulting
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
MetroCluster Switch Integration Consulting
24x7 Engineers NetApp Disaster Recovery
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located as far as 300km apart. Progent's roster of veteran network experts can help you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing guidance with tasks such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network, and verifying your MetroCluster DR solution to verify adherence with industry standards and government mandates.
Remote Workers Data Protection Computer Consultant
Integration Support At Home Workers Data Protection
Progent can help small and mid-size companies to design, implement, test and maintain backup/restore technology needed to support teleworkers.
24 Hour Remote PC and Smartphone Software Consulting Services
Smartphone Synchronization Upgrade
Progent's remote access and wireless synchronization specialists can help you to plan and configure secure access solutions for remote desktops, laptops, and wireless handhelds so they integrate seamlessly with your information network, allowing your business to improve the productivity of your remote workers.
Security Inventory Specialist
Network Security Scan Consultancy
Progent has put together two ultra-affordable service packages intended to enable small companies to get an independent network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers an extensive test of your network from beyond your firewalled perimeter to determine possible weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security expert runs a system scan from a secure computer within your firewall to evaluate the risk to inside attacks. The two security inventory packages are configured and executed from a secured external location.
CRISC Certified Risk Monitoring IT Services
CRISC Risk Evaluation Support Outsourcing
Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery plan to prepare for an IT network disaster. Progent can help you develop a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, high-availability system architecture that takes into account reliability issues involving a broad range of network technologies and procedures.
Ryuk ransomware cleanup Specialists
ransomware cleanup and recovery Specialists
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Microsoft Certified Expert Office 365 Skype for Business Integration Online Troubleshooting
Microsoft 365 Management Technology Consulting
Progent can help your business to understand the many subscription options available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid networks that seamlessly integrate local and cloud-based resources.
SBS 2011 Integration Support
Microsoft SBS Server Engineers
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT expert with hands-on expertise and extensive knowledge in planning and building cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and applications.
Value Pricing On-site and Remote Support
Consulting Rates Migration Consultant
Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be forced to permit simple problems to fester.
Microsoft Exchange 2007 Services
Exchange 2007 Professionals
Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent has the background to complete your project quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Technical Consultant Supplemental Help Desk
Remote Consulting Extended Help Desk
Progent's Microsoft certified experts provide several service programs to help mid-size and large organizations develop an efficient and successful in-house Network Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help companies analyze the various top level Help Desk software packages available and decide what products may be excessively expensive, lack key functions, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who need to augment their in-house Help Desk staff for occasional projects or to fill in for absent or indisposed workers.
Work from Home Solutions Technology Consulting
Teleworker Solutions Information Technology Consulting
Progent has 20 years of experience helping small and medium-size businesses to plan, implement, tune, administer, and debug computer networks that incorporate a remote workforce.
Remote Wireless Site Survey Specialists
Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Consulting
Progent's Wi-Fi site survey and predictive modeling make it easy to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, QoS, security, and hand-off capability your business needs. Wi-Fi survey services from Progent include online predictive modeling for planning a wireless network and on-premises survey services for confirming, tuning, and troubleshooting an operational wireless network.
24/7 Aironet Wave 2 Wi-Fi AP Network Consulting
Remote Support Services Aironet 3600 Access Point
Progent's Cisco-certified wireless networking experts can assist organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi access point solutions to provide the throughput, coverage, capacity, scale, security and manageability needed for transparent connectivity between Wi-Fi and wired networks. Progent can provide affordable remote and on-premises consulting services for both legacy and current 802.11ac Aironet access points and Progent can assist your business plan and manage deployments of indoor and outdoor Aironet Wi-Fi APs.
SIP Trunking Support and Setup
Cisco SIP Infrastructure Solutions Support and Help
Progent's Cisco-certified SIP infrastructure experts can help you to design, deploy, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected SIP trunks and offer affordable online or onsite support to assist companies to move smoothly to a modern unified communications environment that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.
IT Services Help Desk Process
24x7 HelpDesk Computer Consulting
The Contact Center service delivery structure used by Progent offers small companies an affordable alternative to dependence on independent consultants by offering extensive expertise accessible to numerous support groups, optional round-the-clock access to urgent assistance, fast escalation to top-level experts for handling the most intractable issues, support consistency and reliability, prompt follow through enforced by seasoned support managers, a variety of convenient mechanisms for initiating support tasks, plus a high level of process visibility made possible by ticket tracking and available through a web portal.
Emergency Mac Connectivity Support and Help
Consultant Services OS X Connectivity
Progent's Apple Mac networking consultants can assist you with a broad array of system infrastructure areas including system architecture, remote and mobile access, internetwork communication, protection, and new technologies including Voice over IP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to handle the challenge of designing, configuring, and maintaining a system architecture that is reliable, safe, efficient and aligned with your business objectives. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.
24 Hour Wi-Fi RF Spectrum Analysis for Wi-Fi Onsite Technical Support
Computer Consultants 802.11x Wi-Fi Site Survey
Progent's wireless site survey and predictive modeling help you to design, implement and debug a Wi-Fi LAN adapted to your environment, providing you a wireless solution that delivers the coverage, speed, density, QoS, security, and hand-off capability your business needs. Wireless survey services from Progent include remote predictive analysis for designing a Wi-Fi network and onsite site survey services for validating, tuning, and troubleshooting a functioning Wi-Fi LAN.
Consultants WatchGuard Firebox T55 Firewall
WatchGuard Firebox T-Series Firewall Cybersecurity Contractors
Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewalls.
Microsoft Exchange 2000 Integration Support
Microsoft Exchange Online Troubleshooting
Progent is one of the most qualified information technology consulting firms for integrating email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small companies get all the advantages of Microsoft Exchange 2000 for typical situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.
ProSight Hosting for Virtual Servers Consulting Services
Virtual Machine Hosting Professional
Progent's ProSight Virtual Hosting offers proven virtualization architecture, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing alternative that improves network dependability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and critical business application servers supported within a secure and fault tolerant data center on a high-performance, non-stop virtual server set up and supported by Progent's network support professionals.
24-7 Consultants Automatic Network Infrastructure Mapping
ProSight Remote Network Infrastructure Troubleshooting Remote Troubleshooting
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks.
Skype for Business Persistent Chat Services
Skype for Business Chat Consultancy
Progent's Microsoft-certified consultants offer remote and onsite expertise for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate other communication platforms like Cisco UC. Progent's certified network security experts can assist you design and verify a security environment for your Skype for Business solution that meets regulatory requirements.
Cisco VoIP Phones and Contact Center Help and Support
Troubleshooting SPA500 Series IP Phone
Progent's Cisco IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
24/7 Office 365 OneNote Integration Network Consultant
Expert Microsoft Certified Office 365 Integration Remote Technical Support
Progent can help you to understand the many subscription plans offered with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid networks that transparently integrate local and cloud resources.
Microsoft Lync Server 2013 Engineer
Microsoft Certified Lync Server 2013 Reverse Proxy Server Consulting
Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN telephony. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management via integration with Active Directory. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts offer remote and on-premises support to help you to manage and troubleshoot your current Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to design and carry out an efficient Skype for Business migration.
Microsoft System Center Operations Manager Remote Consulting
Specialist Microsoft System Center Operations Manager
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and fixing System Center Operations Manager environments and offer organizations of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix critical problems detected by SCOM 2012.
24 Hour Specialists Nagios for Linux
Nagios Remote Consulting
Network monitoring typically consists of observing a system's resource utilization to help uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that run under Linux and can be deployed to observe mixed-platform networks where Linux and Windows coexist. Progent's network integration engineers can help you use both these tools to tune and repair your network. Progent's UNIX support professionals provide small businesses and programmers assistance with managing and supporting UNIX and Linux networks that coexist with Windows-based technology.
Microsoft Office Network Designers
Microsoft Office Small Business IT Outsourcing
Progent's IT outsourcing packages offer economical network support for small companies. Whether it involves designing network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or building an on-line eCommerce solution, outsourcing your IT engineering services can contain expenses and minimize uncertainties, permitting network service expenses to grow in a more linear and controlled fashion than is feasible by building up a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust network foundation for your critical applications based on Microsoft Windows.
Penetration Testing Compliance Audit
Cybersecurity Pen Testing Security Contractors
Stealth penetration checking is a key component of any comprehensive IT system security plan. Progent's security experts can perform extensive penetration tests without the awareness of your organization's in-house IT resources. Unannounced penetration checking shows whether existing security defense tools such as intrusion incident alerts and event log analysis are correctly configured and consistently monitored. Progent can implement ongoing automatic PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and dangerous IT product defaults can be chained together by threat actors into the multi-front attacks common to the latest strains of ransomware.
Mandrake Linux Services
Mandrake Linux Consultancy
Progent's Linux consulting services provide small businesses and software developers assistance with managing and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of experience provides you with an easy one-stop source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Online Support System Center 2016 and Windows Server 2016
Technology Consulting Services System Center 2016 Hybrid Cloud Integration
Small to mid-sized companies can now get all the advantages of System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft Certified network consulting experts. With Progent's economically priced network service packages, small businesses can choose a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems world-class reliability, security, and performance.
Cisco Network Security Consultant
Networking Consultant Cisco Certified CCIE
Progent's Cisco-certified CCIE network consultants can help your business to set up, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.
Microsoft Windows 2000 Remote Troubleshooting
Specialists Microsoft Windows 2000
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2K Servers and can streamline system management, provide technical support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a plan to upgrade from Windows Server 2000 to Windows Server 2003. Progent is expert in designing test programs to eliminate the technical risk involved with migrating to Windows 2003 Server by identifying potential hardware and application compatibility problems.
MOM 2007 Support Outsourcing
Monitoring and Reporting Online Help
Progent offers a variety of network service bundles for small companies. These IT outsourcing and network monitoring solutions are based on the anticipatory problem solving abilities of System Center Operations Manager 2007, a state-of-the-art server and system support product that monitors the availability, throughput, and security of your network and isolates potential troubles before they can bring down your system. With Progent's affordably priced network support packages, small organizations can choose a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.
Extended Service Desk Network Consultants
24x7 Service Desk Sharing Technical Support
Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
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