For small businesses in Cabo Frio Rio de Janeiro, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the real-world background and the advanced technology to solve most information system issues quickly. This lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where quick fixes somehow end up as substantial bills. Progent's skill at disposing of technical issues quickly results in your company conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized technologies and proven methodologies which allow the highest level of effectiveness for online technical support and repair for small and midsize company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to access your computer system remotely without compromising system security.
Progent's proprietary technical support reporting application keeps detailed documentation describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance delivered to every Progent client by every consultant. This history of problems and solutions is structured as a conveniently searchable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' internal support staff so Progent's remote consulting experts can determine the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Cabo Frio Rio de Janeiro or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's online network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of capability enables Progent's consultants to manage virtually any emergency likely to crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support available from Progent to customers in Cabo Frio include:
Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving problems within UNIX/Linux systems based on popular variants of UNIX including:
Progent also can deliver a full array of online PC desktop support services such as Windows 7 migration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk application software to meet the unique requirements of your company, or adding temporary online staff to supplement your existing Call Center group during unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Call Center team of experienced information technology professionals gives your workers in Cabo Frio Rio de Janeiro immediate access to an efficient technical support resource with extensive background providing phone support and remote troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a solid driver of business success, and Progent's goal is to fix rather than merely annotate network problems.
Progent's Apple Mac experts can promote the artistic elements of Mac environments by offering phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Cabo Frio Rio de Janeiro remote network monitoring support powered by MS Operations Manager network monitoring, customized by Progent to suit your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of platforms.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
|Cabo Frio||R. Maj. Belegard, 17, Centro
Cabo Frio, RJ 28906-330
|+55 (800) 591 0396||Cabo Frio Network Support Services|