For small businesses in Cabo Frio Rio de Janeiro, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because solutions take up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where quick repairs somehow turn into big bills. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven methodologies that permit the highest level of effectiveness for remote engineering help and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your company's environment without breaching network security.
Progent's proprietary technical support database application keeps comprehensive histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the history of support provided to every customer by any consultant. This database of problems and repairs is structured as a conveniently exploitable support database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Cabo Frio Rio de Janeiro or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote network support professionals offer advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's consultants to tackle almost any emergency that may occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.
To help clients with mixed-operating system networks, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to customers in Cabo Frio include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older applications to current Windows or Linux solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can handle even the most intractable problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value because their deep expertise enables them to fix even the most complex problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can get timely help for serious network problems that are impacting business productivity but are beyond the experience of your regular computer service providers. Progent's Cisco CCIE support experts can tie into your computer system via sophisticated remote support tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts offer computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support services such as Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or assist your business to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover thorough security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Cabo Frio Rio de Janeiro Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for smaller businesses who lack the budget to build and maintain an internal Call Center but who require fast communication with an effective Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to meet the particular demands of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk resources to deal with high-demand events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center staff of veteran network professionals offers your clients in Cabo Frio Rio de Janeiro rapid communication with a large technical support resource with substantial experience delivering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a major enabler of business productivity, and Progent's target is to solve and not just document network issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out additional information on Progent's consulting, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can promote the artistic components of Macintosh computing by delivering remote help services and education in imaging, audio, and video. Progent's support professionals offer help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio/video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent can provide businesses in Cabo Frio Rio de Janeiro remote network monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into crashes, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by a combination of operating systems.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro