UNIX and Linux Technical Support

For small businesses in Cabo Frio Rio de Janeiro, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related costs due to business disruption, upset clients, idle employees, and distracted executives.

Progent's pricing model for online support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs manage to end up as large bills. Progent's penchant for solving problems efficiently translates into your company conserving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined a set of customized tools and field-proven processes which permit the maximum degree of efficiency for remote consulting and repair for small and midsize company computer systems. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your environment without compromising corporate security.

Progent's highly evolved customer support database application keeps thorough records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance provided to each customer by any Progent engineer. This history of anomalies and resolutions is structured as a conveniently exploitable support knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit fast access to manufacturers' internal support staff so Progent's remote consulting specialists can arrive at the most efficient resolutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Cabo Frio Rio de Janeiro or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote consulting professionals have advanced credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's consultants to manage almost any crisis likely to crop up in a small or midsize business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.

To support businesses with mixed-OS networks, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to companies in Cabo Frio include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including system infrastructure, messaging solutions, system and process security, UNIX and Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult issues encountered in network planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep expertise enables them to solve the most difficult problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent help for severe network infrastructure problems that are crippling business productivity but are not within the comfort zone of your local IT support personnel. Progent's Cisco CCIE support experts can tie into your computer system by means of advanced on-line support tools to perform quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support engineers offer network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

• CISM and CISSP Premier System Security Professionals
  Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up rapidly after a damaging penetration. Security support services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who don't have the resources to create an internal Help Desk but who require quick response from an effective Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.

  Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center software to meet the particular needs of your business, or adding occasional online staff to reinforce your internal Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, major updates, or installing new applications.

  Progent's Help Desk staff of experienced network consultants offers your clients in Cabo Frio Rio de Janeiro quick communication with a dependable support resource with extensive background offering phone support and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key driver of company efficiency, and Progent's goal is to solve and not merely record IT problems.

• Business Applications Services: Education, Custom Development, and Problem Solving
  Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and MS Excel. To learn more information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can support the artistic components of Mac systems by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or building an audio/video post production facility.

  Online Network Monitoring Services
  Progent offers businesses in Cabo Frio Rio de Janeiro online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT support is proactive rather than reactive. By detecting possible problems before they cause full-scale emergencies, proactive monitoring can ward off disruptive and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on a mix of operating systems.

Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.