Fast and Affordable Online Help for Cabo Frio Rio de Janeiro Computer Systems
For organizations in Cabo Frio Rio de Janeiro, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike many remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor fixes manage to end up as large invoices. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes that ensure the highest level of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to link to your company's system without violating corporate security.
Progent's proven technical support database system includes thorough documentation of the service that Progent's clients have received. Progent's team engineers have the benefit of the history of support provided to each customer by any consultant. This database of problems and resolutions is stored as a readily accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.
Remote technical support services provided by Progent to customers in Cabo Frio Rio de Janeiro include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs can handle the most stubborn problems occurring in network planning, installation, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of expertise allows them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can tie into your network using advanced remote troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of networking devices by providing consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security services offered by Progent include: thorough data security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a wide range of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting anomalies within UNIX/Linux networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Cabo Frio Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your current one, selecting or customizing Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center group to handle high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Cabo Frio Rio de Janeiro fast contact with a reliable network service group with extensive experience delivering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a major enabler of company success, and Progent's policy is to fix rather than simply track network issues.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online professional engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your IT support is proactive and automated. By detecting looming problems before they expand into downtime, automated monitoring can avoid disruptive and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems powered by a variety of OS platforms.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Cabo Frio Rio de Janeiro, Progent's online computer support specialists are ready to provide professional and affordable IT support the moment your company needs it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Cabo Frio business deals with a regular freelance support technician or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected network crises or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Cabo Frio Rio de Janeiro
Progent's online support services allow your Cabo Frio business to experience the benefits of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most organizations in Cabo Frio Rio de Janeiro, nearby network service providers, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of technical issues. However, serious problems might strike when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these situations, Progent's on-call service specialists offer an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to resolve future issues in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller companies often rely on independent freelance consultants. While freelance service people have less internal costs than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to make sure your IT system is always up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often begin with an IT architecture implemented on a modest budget. Without a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These poorly built systems need careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture that can offer the solid foundation to handle critical business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller organizations require advice and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business growth and enhancing productivity. These companies do not need a network consultant who is trying to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the front lines of network service, executing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.