Fast and Affordable Online Technical Support for Cabo Frio Rio de Janeiro IT Networks
For companies in Cabo Frio Rio de Janeiro, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs somehow turn into big bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the highest degree of efficiency for online consulting and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your network remotely without breaching system security.
Progent's advanced customer support reporting application stores extensive documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the history of all help provided to every Progent customer by any Progent consultant. This history of problems and responses is structured as a quickly accessible proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can determine the best solutions quickly.
Online services provided by Progent to customers in Cabo Frio Rio de Janeiro include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of technology support including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable desktop services to help your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's networking knowledge at the master level. CCIEs can handle the most stubborn issues surrounding network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to find solutions for problems rapidly. In many instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using sophisticated remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's CCIEs offer help for the entire range of Cisco's top-selling family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a serious penetration. Security services available from Progent cover thorough information security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; installing firewalls; building secure architectures for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and rapid recovery of vital files/folders, apps, system images, and VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Cabo Frio Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology consultants provides your workers in Cabo Frio Rio de Janeiro instant contact with a large support resource with years of background delivering phone help and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of business success, and Progent's target is to solve and not just report IT problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Cabo Frio Rio de Janeiro online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your business so that your network support is proactive and automated. By exposing potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Cabo Frio Rio de Janeiro, Progent's online computer support specialists can provide effective and cost-effective system support the moment your company requires it. Over 20 years of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Cabo Frio office works with a regular independent support technician or employs a full time IT staff that know how to handle common computer problems, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Support for Cabo Frio Rio de Janeiro
Progent's online help, remote repair, network security consulting, and network administration services give offices in Cabo Frio Rio de Janeiro the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Cabo Frio Rio de Janeiro and is also ideal for networks in more remote regions that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and imposes no periodic subscription fee for support services provided during normal working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, MS Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in specific business applications. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that meet the specific needs of your company.
- Sophisticated Online Access Tools
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand an expensive onsite visit. Effective remote connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT support, performing a broad variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.