Fast Remote Help for Cabo Frio Rio de Janeiro Information Networks
For organizations in Cabo Frio Rio de Janeiro, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve most network problems rapidly. Efficient support lowers direct costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast repairs somehow turn into large invoices. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes that ensure the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to communicate with your computer system without compromising system security.
Progent's powerful technical support reporting system stores detailed documentation of all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support rendered to each customer by every Progent consultant. This history of problems and fixes is stored as an easily accessible internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine optimal solutions quickly.
Remote technical support services provided by Progent to customers in Cabo Frio Rio de Janeiro include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and indicates a person's networking skills at the master level. CCIEs can handle the most challenging problems surrounding network design, deployment, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using state-of-the-art on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points consulting support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recuperate quickly following a serious penetration. Security support services offered by Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile access; securing your email system from spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a broad spectrum of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow transparent backup and rapid restoration of vital files/folders, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to verify your identity on a device that only you have and that uses a different network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Cabo Frio Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or revamping your established organization, evaluating or enhancing Call Center software to handle the special demands of your business, or adding temporary online staff to work with your existing Help Desk resources to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network experts offers your customers in Cabo Frio Rio de Janeiro instant communication with a large technical support group with years of background providing telephone-based help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a major contributor to company performance, and Progent's aim is to resolve rather than merely document network issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By uncovering looming problems before they cause crashes, proactive monitoring can head off inconvenient and costly information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Cabo Frio Rio de Janeiro, Progent's online computer support specialists can provide expert and economical IT help the instant your business has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Cabo Frio business deals with a local freelance consultant or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or especially complicated integration projects.
Features of Progent's Remote Network Support for Cabo Frio Rio de Janeiro
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer companies in Cabo Frio Rio de Janeiro the greatest leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Cabo Frio Rio de Janeiro and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone support and imposes no ongoing retainer for services delivered during normal business hours. This keeps you from facing big invoices for simple fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support for critical business applications. Help offered by the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management and Application Programming
Amazon MWS Programming and Debugging
By offering a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that align with the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Secure online access permits Progent's support experts to see precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise demand an expensive personal service call. Sophisticated remote connectivity software and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with expert phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.