Immediate Remote Technical Support for Cabo Frio Rio de Janeiro Information Networks
Urgent Online Support for Cabo Frio SystemsFor businesses in Cabo Frio Rio de Janeiro, Progent offers remote help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. This lowers direct costs since service calls accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. In contrast to many online support firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes manage to end up as major bills. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-tested processes which promote the highest level of effectiveness for online help and repair for IT networks of all sizes. Progent's Technical Response Center can connect to your system without violating network security.

Progent's powerful customer support database system maintains comprehensive records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services rendered to each Progent customer by every Progent engineer. This database of issues and solutions is organized as a quickly retrievable proprietary knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.

Online support services provided by Progent to businesses in Cabo Frio Rio de Janeiro include:

ProSight Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging problems can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid recovery of vital files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used for this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk offers a smooth supplement to your corporate network support staff. User interaction with the Service Desk, delivery of support, issue escalation, ticket generation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are resolved by your internal support organization, by Progent's team, or both. Your business has complete flexibility to expand or shrink your part of support work as needed. Progent provides initial installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To learn more about ProSight Co-Managed Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Call Center software to meet the special needs of your business, or providing occasional phone support staff to reinforce your existing Help Desk team during unusually busy situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced network professionals gives your workers in Cabo Frio Rio de Janeiro quick access to a large technical support group with extensive experience offering phone support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant contributor to business performance, and Progent's aim is to fix instead of just report network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Cabo Frio Rio de Janeiro remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By exposing potential trouble spots before they expand into network outages, system monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a combination of operating systems.
How Your Cabo Frio Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Cabo Frio Rio de Janeiro, Progent's online computer support engineers are ready to provide professional and economical system support the moment your business has to have it. Over two decades of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Cabo Frio company deals with a local independent consultant or maintains an in-house IT staff that know how to handle common computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to solve unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Remote Network Support for Cabo Frio Rio de Janeiro
Progent's phone support, remote repair, system security expertise, and system administration services give companies in Cabo Frio Rio de Janeiro unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by every consultant to every customer. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT consultant with real-world expertise and extensive experience in designing and implementing effective and comprehensive business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, administering, and servicing network solutions based on the SBS line of servers and applications.

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