Fast Online Technical Support for Cabo Frio Rio de Janeiro Computer Systems
For organizations located in Cabo Frio Rio de Janeiro, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network issues quickly. This lowers direct expenses since service calls accumulate fewer billable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for online support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast fixes somehow turn into substantial invoices. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of optimized tools and field-tested processes which permit the highest degree of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent's remote service group can interface to your company's environment remotely without compromising corporate security.
Progent's advanced technical support database system includes thorough histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance provided to each client by every consultant. This history of problems and responses is stored as a conveniently retrievable support database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Online technical services offered by Progent to customers in Cabo Frio Rio de Janeiro include:
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Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of technology support including Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to help your business to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 11 planning and migration assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
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Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most difficult issues surrounding network planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an exceptional value since their depth of expertise permits them to resolve problems quickly. In many cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network via state-of-the-art remote support tools to perform fast, secure, and economical analysis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's CCIEs can provide help for all of Cisco's popular family of networking products by providing services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineer can help you to locate and isolate breached servers and endpoints and guard clean assets from being compromised. If your Cabo Frio system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery experts can help your Cabo Frio company to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security specialists bring the broad selection of skills required to reconstruct all vital components of a compromised system quickly and with minimal loss of data. To learn more, visit Progent's ransomware removal and business restoration experts.
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CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection solutions that can enhance the defenses of your Windows, macOS and OS X, Linux environment against assaults or help your company to clean up rapidly after a damaging penetration. Security support services available from Progent cover thorough data security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; designing safe architectures for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Cloud Integration

Progent offers advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a wide range of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux platforms for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your specified IT personnel and your Progent technical consultant so that potential issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to confirm who you are on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
Progent's Co-managed Service Desk provides a seamless supplement to your in-house IT support team. User interaction with the Service Desk, delivery of support, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate network support group, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of IT support activity as required. Progent takes care of startup installation and provisioning of the professional services PSA software as well as documentation, testing and education.
To find out more about ProSight Co-Managed Help Desk, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
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Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to address the unique demands of your corporation, or adding occasional online staff to work with your internal Help Desk group during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced information technology experts offers your customers in Cabo Frio Rio de Janeiro quick communication with an efficient technical support group with years of experience delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant driver of company productivity, and Progent's target is to solve and not merely document network issues.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To read more on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Cabo Frio Rio de Janeiro remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they result in crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple platforms.
How Your Cabo Frio Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Cabo Frio Rio de Janeiro, Progent's online network support specialists can provide professional and cost-effective system help whenever your business needs it. More than 20 years of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Cabo Frio business has a local freelance consultant or employs a full time organization that can handle common network problems, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected network crises or particularly tough integration projects.
Advantages of Progent's Network Help for Organizations in Cabo Frio Rio de Janeiro
Progent's remote IT consulting services enable your Cabo Frio company to have the advantages of on-call, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by being more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your local support resources
With most organizations in Cabo Frio Rio de Janeiro, nearby network support resources, whether made up of freelance consultants or an in-house maintenance staff, can solve typical network problems. However, IT crises may occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts provide a convenient, quick, and budget-friendly way to augment your regular resources and to pass on valuable information to improve your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger consulting organizations and can often charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, network downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often start with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system architecture that can provide the stable foundation to handle vital business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical expertise with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT experience, refined remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoft's powerful server products with services that include Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services provided during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to permit less critical problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every client. The discipline of detailing and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who won't let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.