Fast Remote Support for Cabo Frio Rio de Janeiro IT Networks
Immediate Phone Consulting for Cabo Frio SystemsFor organizations in Cabo Frio Rio de Janeiro, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike typical online service firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes which permit the highest degree of efficiency for remote technical support and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's system without breaching network security.

Progent's powerful technical support database application stores detailed records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to each Progent customer by every Progent consultant. This database of problems and resolutions is organized as an easily retrievable support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at the best solutions quickly.

Online technical support services available from Progent to companies in Cabo Frio Rio de Janeiro include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. The ProSight series of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid restoration of vital files, apps, system images, plus VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A wide range of devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several validation devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk staff of seasoned network experts gives your clients in Cabo Frio Rio de Janeiro fast contact with a dependable network service group with substantial experience delivering phone help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a key contributor to company performance, and Progent's goal is to solve and not just track network problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By detecting emerging issues before they result in network outages, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate a combination of platforms.
How Your Cabo Frio Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Cabo Frio Rio de Janeiro, Progent's online computer support specialists can deliver effective and affordable IT help the moment your business requires it. Over 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Cabo Frio business has a regular independent consultant or employs an in-house organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to deal with unexpected system crises or especially challenging integration projects.

Features of Progent's Online Network Services for Cabo Frio Rio de Janeiro
Progent's online support, remote troubleshooting, system security consulting, and system administration services give businesses in Cabo Frio Rio de Janeiro unparalleled leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the forefront of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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