Immediate Remote Support for Cabo Frio Rio de Janeiro Computer Networks
For organizations in Cabo Frio Rio de Janeiro, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the real-world background and have access to the advanced tools required to resolve the majority of network problems quickly. This lowers direct costs since solutions use up fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick fixes somehow end up as substantial tabs. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which promote the maximum degree of efficiency for online engineering help and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to connect to your company's environment without violating system security.
Progent's proven customer support reporting application includes comprehensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance delivered to every Progent customer by every Progent engineer. This archive of anomalies and solutions is structured as a quickly retrievable internal knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft open up other extensive technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service experts are able to arrive at optimal resolutions promptly.
Remote technical services offered by Progent to clients in Cabo Frio Rio de Janeiro include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service experts can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop services to help your business to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging issues occurring in network planning, installation, management, compliance, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value because their deep experience enables them to fix problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via advanced remote support technology in order to provide efficient, secure, and affordable analysis and remediation.
Cabo Frio Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Cabo Frio metro area.
Progent locations in Cabo Frio Metro
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking products by delivering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough data security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Progent can provide advanced remote consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to address a broad spectrum of computer technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-based environments. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Cabo Frio Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting support can aid you in creating an efficient new Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center application software to handle the particular demands of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of experienced network consultants offers your computer users in Cabo Frio Rio de Janeiro fast assistance from an efficient support resource with years of background providing telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's goal is to resolve instead of merely record technical issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team offers online professional consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Cabo Frio Rio de Janeiro online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your IT support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, automated monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Cabo Frio Rio de Janeiro, Progent's phone-based network support engineers are ready to deliver effective and affordable system support whenever your company requires it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Cabo Frio organization has a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected system emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Offices in Cabo Frio Rio de Janeiro
Progent's remote support services enable your Cabo Frio company to have the advantages of on-call, expert network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic value by being more available, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
With most businesses in Cabo Frio Rio de Janeiro, local computer support resources, whether consisting of independent consultants or an internal IT staff, can deal with typical network problems. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your local service people. In these cases, Progent's on-call service experts give you an easy, quick, and affordable solution to augment your regular help and to pass on useful knowledge to increase your capability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller offices commonly depend on independent freelance service providers. While freelance consultants carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup help may force your company to wait for assistance during an IT crisis. As your company expands, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your network stays available.
- Build a Scalable Foundation for Smooth Growth
Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly built environments need proper assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure that can deliver the solid foundation to handle vital business requirements and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller businesses need advice and technical training to negotiate an ever more complex array of technology alternatives available for promoting business growth and enhancing efficiency. They do not need a network consultant who is motivated to sell a specific vendor's technology. IT support and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network service, performing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to every client. The practice of detailing and organizing support activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.