Immediate Online Technical Support for Cabo Frio Rio de Janeiro IT Networks
Fast Phone Support for Cabo Frio SystemsFor organizations in Cabo Frio Rio de Janeiro, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This reduces direct costs because solutions use up minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with scenarios where fast repairs somehow turn into major tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes that permit the maximum degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent's Technical Response Center can connect to your company's network without violating corporate security.

Progent's advanced customer support reporting system maintains comprehensive records describing all service that Progent's customers have received. Progent's team engineers have access to the records of assistance rendered to every customer by any engineer. This database of trouble tickets and repairs is structured as a conveniently exploitable internal knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts can arrive at the best solutions in the least time.

Remote services available from Progent to businesses in Cabo Frio Rio de Janeiro include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management staff and your Progent consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and rapid restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and give your password you are asked to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk offers a seamless extension of your corporate support staff. End user access to the Service Desk, delivery of technical assistance, issue escalation, ticket creation and updates, performance measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your core IT support resources, by Progent, or a mix of the two. Your business has complete flexibility to extend or reduce your part of technical support activity as needed. Progent provides initial installation and provisioning of the professional services automation software as well as documentation, validation and training. To find out more about ProSight Shared Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting services can aid you in building an efficient new Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center application software to meet the particular requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, major updates, or installing brand new applications.

    Progent's Call Center staff of veteran network experts offers your workers in Cabo Frio Rio de Janeiro instant contact with an efficient support resource with years of experience delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a solid driver of business success, and Progent's policy is to fix rather than just report technical issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Cabo Frio Rio de Janeiro remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a mix of operating systems.
How Your Cabo Frio Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Cabo Frio Rio de Janeiro, Progent's online network support specialists can deliver professional and cost-effective system support the instant your business requires it. Over two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Cabo Frio organization works with a regular freelance support technician or maintains a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to handle unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Cabo Frio Rio de Janeiro
Progent's online network troubleshooting services allow your Cabo Frio organization to have the advantages of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most organizations in Cabo Frio Rio de Janeiro, local network service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with typical network issues. On the other hand, major troubles sometimes spring up when local resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to supplement your local resources and to convey useful information to increase your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. While independent consultants carry smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an information architecture implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed environments require careful analysis, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex maze of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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