Calgary Consultants for IT Service Firms
Seamless Temporary IT Support Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Calgary
Progent's consulting support for IT service organizations in Calgary Alberta enables your company to offer your clients Progent's consulting and Help Desk support using your brand as a transparent augmentation of your in-house IT services group. These services can put you on the fast track to grow your client base, fill out your service catalog, satisfy your customers, and increase your profits.
Progent's team of network infrastructure engineers, desktop support technicians, network admins, and data security consultants have acted as seamless extensions to the support groups of some of the country's biggest IT support firms. Progent's range of technical knowledge allows you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.
Progent is an IT support firm with two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features transparent resale to your clients of professional services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT support firms seldom have the required budget or personnel. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support hours are from 5am to 7pm PST, five days per week.
- Extended support is available at extra cost.
- Optional on-premises support in major metros is offered across the US at additional cost.
- You keep complete control of your customers and invoicing.
- Your customers submit service requests using your custom branded web portal, a toll-free number, or by sending a request to your assigned email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows you to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal support team, under your direction, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Reporting: Progent uses an advanced reporting system to make sure all IT services performed are thoroughly described. This enables support group to transfer account responsibilities to in-house consultants when you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and affordably take on more opportunities outside your main fields of expertise and serve new geographies without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
- Online Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center support to high-level consulting. Efficient remote service saves money and produces fast solutions.
- Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned team of certified engineers can deliver Calgary, Alberta organizations a broad array of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Experts
- Security and Compliance Monitoring
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Firms in Calgary, Alberta For more information about Progent's reseller program for IT service firms in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SQL Server Replication Technology Professional
Software Consulting Services Microsoft SQL Server
Progent's Microsoft-certified SQL Server developers and database administrators can provide remote consulting to assist businesses of all sizes to create, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants offer help with any element of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and data warehousing.
Specialists External Security Inventory
Internal Network Security Inventory Consult
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an objective network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to uncover potential risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a network scan from a secure machine within your firewall to uncover the risk to inside attacks. Both security inventory services are set up and run from a protected remote site.
Windows Server 2012 R2 Clustering Online Technical Support
Consultant Windows Server 2012R2 Security
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, create an enterprise-wide security strategy, automate network management, help with application development, and build and validate a DR/BC plan.
Meraki MS 300 Series Switch Specialist
Meraki Switch and Access Point Support Services
Cisco's Meraki family of access and aggregation switches are designed for environments that go from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to help you to design and deploy an efficient network architecture based on Meraki MS switches, simplify network administration with Meraki's cloud-based management tools, set up policies to maintain security, create and test a disaster recovery plan, and troubleshoot technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a cohesive networking solution.
Solaris Remote Engineer
Top Quality Solaris Remote Specialists
Progent provides nationwide urgent help and consulting services for companies that operate Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows products. Online technical support offers maximum leverage for your information technology dollar by extending client productivity and shortening the hours charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and consultants combine to enable Progent to handle most network issues without wasting time and expense by traveling to your site. In most of cases your IT issues can be remediated over the phone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security specialists to assist you with the most challenging system problems.
Network Consultant Help Desk Services
Computer Support Help Desk Outsourcing Support
Progent's Shared Call Center service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Nexus Switch OTV Troubleshooting
Nexus NX-OS Support Services
Cisco Nexus series switches are designed to provide the throughput, expandability, resilience, cloud readiness, density, data protection and manageability needed to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises consulting expertise to help your IT staff to plan an optimal network architecture, set up pilot environments to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, perform security vulnerability tests, set up proactive monitoring and alert systems, fully utilize network resources through virtualization, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the powerful high-availability (HA) features incorporated into Cisco's Nexus products. Progent's consultants can also help you to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
Open Now Configuration Windows Hyper-V 2016 Containers
Hyper-V 2016 Shielded VMs Network Consultant
Hyper-V 2016 utilizes core technologies initially designed for and proven on Microsoft Azure, one of the world's largest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and carry out a smooth migration strategy, train your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business value.
MS CRM On-site Support
Top Ranked Microsoft CRM Online Support
Microsoft CRM helps mid-market businesses nurture positive client interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help improve sales success and deliver steady, efficient customer service. Progent can set up the most sensible server and communications environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service databases.
Top Ranked Consulting Support for Network Service Providers On-site Support
24-Hour Expertise for IT Service Firms Technical Consultant
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology experts while retaining your own service brand as a seamless arm of your network consulting team.
NetApp Clustered Data ONTAP Consulting Services
NetApp MetroCluster Technology Professional
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with replication to deliver rapid, zero data loss disaster recovery between datacenters located up to 300km away from one another. Progent's roster of veteran network experts can help your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with tasks like assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a configuration replication network, and verifying your MetroCluster DR system to verify adherence with industry standards and regulatory requirements.
Microsoft and Cisco Co-managed Call Center Costs Technology Consulting
Urgent Technical Support Services Supplemental Help Desk Cost Savings
Progent's Help Desk Call Center management and co-management service programs help organizations to reduce costs and enhance productivity.
Duo Zero Trust Security Remote Troubleshooting
Remote IT Consultants ProSight Duo MFA
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
FAQ about Cisco Engineer Home Based Virtual Office
Questions about Microsoft Consultants Full-Time Jobs
To see answers to frequent questions about being a consultant at Progent, visit Working with Progent Q&A.
24-7 SharePoint Business Connectivity Services Technical Support
Support and Setup Microsoft SharePoint Server 2013
Progent has been providing SharePoint support since the initial product was released more than 20 years ago, and Progent has the breadth and depth of IT knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can help in specific jobs associated with your SharePoint 2013 deployment.
Firewall Configuration Juniper J2350 Router
Juniper J4350 Router Network Security Evaluation
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Urgent Small Business WAP131 Online Consulting
Small Business WAP321 Configuration
Progent's Cisco-certified Wi-Fi technology consultants can assist you to configure, administer, and debug Cisco Small Business 100/300/500 Wireless APs.
Barracuda Networks F800C Series Firewalls Network Intrusion Penetration Testing
Barracuda Networks Email protection Cybersecurity Contractors
Barracuda's affordable CloudGen Firewall devices offer web filtering, safe remote access, SSL VPN, high-security SD-WAN, and Zero-Trust protection with centrally managed and monitored services throughout your complete enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of expertise to be your single resource for network help, administration, education, and cybersecurity consulting.
Juniper Junos CLI Firewall Network Install
Juniper Junos CLI Protection
Progent's Juniper Networks-authorized network engineer can help you to plan and implement Juniper Firewall/VPN platforms, enhance and support your infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS engineers can also offer support for Juniper's flagship network operating system to enable you to streamline the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you maintain networks that incorporate a mix of Juniper's software platforms.
Consult NetApp MetroCluster Disk Pools
NetApp MetroCluster Disk Pools Services
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between sites located up to 185 miles (300km) apart. Progent's roster of veteran network consultants can assist you to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing help with tasks like assigning disk pools, determining aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your DR system to prove adherence with information assurance standards and regulatory mandates.
24 Hour Juniper Junos J-Web Security Company
Juniper Junos BGT Security Firms
Progent's Juniper Networks-authorized network engineer can help you to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from outdated products to current versions. Progent's Junos OS engineers can provide support for Juniper's premier network operating system to enable you to streamline the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain networks that include a mix of Juniper's software platforms.
Technology Professional Linux with Windows
Expert Microsoft Certified Windows, Linux, UNIX, Solaris Consulting
If your office computer system mixes Linux platforms with MS Windows, Progent can assist you to incorporate your IT resources into a cohesive network that allows all your OS platforms to run side by side for simple management, transparent dataflow, high dependability, superior performance, and tight security. Progent's UNIX/Linux and Windows integration assistance services include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk support.
Server patch management Consultant Services
Wi-Fi controllers patch management Consultancy
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances such as switches and wireless access points, and IoT devices like alarms and robotics.
Solaris with Windows Consultancy
Windows, UNIX, Solaris Support Services
Progent can assist you to plan and implement a smooth transition from a UNIX-powered IT system to a network based on Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to guard your data and reduce business disruption by designing an efficient migration plan that protects your existing assets in UNIX application and technology. UNIX-to-Windows migration consulting services available from Progent include evaluation of current environment, transition strategy and testing, MS Exchange migration support, data and application software transition, and processor and storage system migration and consolidation.
Office Word debugging Consultancy
Office Word VBA Contract Programming
Progent's Microsoft Office Word and Microsoft 365 Word consultants can provide a broad selection of economical remote consulting services to assist your organization to maintain your current Microsoft Word solution or help you to move to a newer release of Office Word. Services available from Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different versions of Word, integrating Office Word with other Office apps like Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security support, smart phone integration, and online training sessions customized for individuals or groups.
Colocation Network Consulting
Software Consultants Remote Branch Office
For enterprises with branches in or any region covered by Progent's consultants, Progent's Microsoft-Certified IT consulting professionals and certified Cisco system consultants can provide a variety of IT consulting services including project planning, SOX compliance, site relocations, corporate security, network architecture, local or remote branch office support, and technical support for colocation hosting environments. A Progent IT consultant can help you plan a multi-office network that makes smart use of co-location services and Internet data centers. Progent's Microsoft Certified consultants can help major enterprises design, deploy and maintain major rollouts of updated versions of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you configure Cisco products for connection solutions that incorporate simple, high-performance, integrated, and remote networking.
iPhone patch management Consultancy
Immediate Patch management Consultant
Progent's managed services for software/firmware update management offer businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as printers, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and robotics.
24x7 SQL Server 2014 Backup Encryption On-site Support
SQL Server 2014 Disaster Recovery Specialist
SQL Server 2014 includes significant enhancements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include system design, configuration, administration, remediation, and application development services to enable businesses of any size to realize fast return from their SQL Server 2014 deployment.
Top Rated Expert Microsoft Certified Navision Setup and Support
Remote Support Retail Management System
In addition to providing access to Microsoft Dynamics GP specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, migration assistance, and one-on-one or group webinar training customized to meet your particular needs. Progent's consultants also can show you how to build and support a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.
Small Office Small Business Computer Consulting Companies
Consultant Services Small Business
Progent's Microsoft and Cisco certified network consultants offer expert support for a wide range of products and technologies and can provide that expertise online nationwide or onsite in major cities throughout the country and anywhere in . Progent offers online help for networks based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft and UNIX-based platforms. Progent also offers the help of Cisco CCIE infrastructure specialists for complex network issues, as well as the the assistance of CISSP-qualified security consultants to assist with high-level security planning and troubleshooting. Progent has delivered online troubleshooting to companies in all 50 states in the United States.
Business Portal for Dynamics GP Consult
Dynamics GP Development Consulting
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can help you design reports that allow you to analyze your business more effectively, turning uncooked data into useful understanding of your business.
Netwalker ransomware protection and recovery Engineer
Configuration Remote Endpoint Monitoring for Ransomware
Progent's ProSight Active Security Monitoring (ASM) utilizes cutting edge behavior-based AI tools from SentinelOne to guard endpoints and physical and virtual servers against recognized as well as zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
