Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Calgary
ProgentProgentís consulting services for IT service firms in Calgary Alberta enables you to provide your customers Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your in-house network services group. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's team of network infrastructure engineers, desktop support specialists, network admins, and data security professionals have acted as seamless supplements to the support staffs of some of the worldís biggest IT support businesses. Progentís range of expertise enables you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you elevate and preserve your branding.

Progent is a network consulting company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to provide your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT support providers do not have the required resources. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution enable you to expand your support volume, the range of technologies your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metros is available throughout the country at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit incident reports via your custom branded web portal, an 800 phone number, or by sending a message to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to turn down opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal support team, under your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are fully documented. This enables support group to shift account assignments to in-house personnel once you have enough people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely take on more opportunities outside your core areas of excellence and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network service firm by offering more services to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering quick results.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Calgary, Alberta Organizations
Progent's veteran roster of certified consultants can provide Calgary, Alberta companies a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations in Calgary, Alberta
For additional details about Progent's reseller support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.