Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Calgary
Progent's consulting support for network service firms in Calgary Alberta enables you to provide your clients Progent's consulting and Help Desk support using your brand as a seamless augmentation of your in-house network services team. These services can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your customers, and improve your bottom line.
Progent's team of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business due to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned team of certified consultants and technical experts can provide Calgary, Alberta companies a broad range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Program for IT Service Providers in Calgary, Alberta For additional information about Progent's reseller support for IT service organizations in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.