Calgary Specialists for Computer Support Firms
Temporary Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Calgary
Progent's consulting support for IT service organizations in Calgary Alberta allows you to provide your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless augmentation of your regular IT services team. This can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your profits.
Progent's roster of network engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the world's largest IT support businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT service practice, and Progent's transparency helps you promote and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but also difficult to set up and maintain. Smaller IT support providers rarely have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metro areas is available across the country at extra cost.
- You have complete control of your customers and invoicing.
- Your customers enter incident reports via your custom branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows you to become a sole source for virtually all IT expertise your clients may require. You can build your team and core in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your in-house support group, responding to your coordination, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services performed are fully documented. This enables support group to shift account responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and affordably take on additional jobs beyond your main fields of excellence and serve additional territories without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more customers using your own brand.
- Add to Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a reliable resource for growing your IT service business.
- Rapid Escalation: With a large team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Calgary, Alberta Companies
Progent's veteran roster of certified consultants and technical experts can provide Calgary, Alberta organizations a broad array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra Planning
- Microsoft 365 Integration
- Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Experts
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Management
- Rapid, Affordable .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- BYOD Integration
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Program for Network Service Firms in Calgary, Alberta To learn more information about Progent's consulting support for IT service organizations in Calgary, Alberta, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Consult Wireless Security Scan
Internal Cybersecurity Scan Specialists
Progent provides small businesses a pair of specially designed network security inventory packages that provide, at a preset price, remotely managed scans of your network security profile which are evaluated by expert information security engineers who assess the data collected by the scan, present unbiased summaries of your current security vulnerability, and make suggestions for remediation. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to meet the budgets of small businesses while providing enterprise-quality evaluations of your IT network's vulnerability to attack.
Automatic Fail-over Computer Consultants
IT Services Fault Tolerant Internet Connections
Progent's Cisco-authorized network consultants can help you create an affordable, high availability Internet connection architecture that can achieve non-stop Internet access via a wide range of high availability Internet access products and services including fault tolerant BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to show you how to apply the latest technology for 24x7 Internet connections to build a cost-effective, completely redundant Internet interface with automatic failover and other features to create non-stop Internet access.
Catalyst 8000 router Computer Consulting
Core Routers Online Technical Support
Cisco offers an extensive array of routers including routers built to deliver the security, performance, and reliability required by customers from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.
Specialist VMware vCenter Orchestrator
Professionals VMware Disaster Recovery
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
MongoLock ransomware recovery Consultant Services
ransomware cryptoworm recovery Consultants
Progent's proven ransomware recovery experts can help you to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Cloud Network Management Integration Consultant
Cloud Network Infrastructure Management Network Consulting Service
Progent's Cisco-Certified network engineers can assist you to run Cisco's management utilities along with a variety of powerful third-party applications to build a comprehensive network management solution in order to keep your network running smoothly, fully utilize limited resources, guard your data, recover rapidly from hardware failure or malicious assaults, and allow you to add or repurpose valuable resources sensibly and affordably as your business grows.
IT Services Altaro VM Backup Encryption
Altaro VM Backup Troubleshooting Professionals
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to assist you to design, install, manage and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.
VMware NSX Software Defined Data Center Consultant Services
Engineers VMware NSX Design
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.
Support Exchange 2013 Compliance
Exchange 2013 Availability Engineers
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a redesigned structure. These improvements affect key areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange 2013.
On-site Technical Support Online Wireless Site Survey
Wi-Fi RF Spectrum Analysis for Wi-Fi Technology Consulting
Progent's wireless site survey and predictive modeling make it easy to design, implement and troubleshoot a Wi-Fi network optimized for your environment, offering your business a WLAN that delivers the reception, speed, density, QoS, security, and roaming capability your company requires. Wireless site survey services from Progent include online predictive modeling for planning a Wi-Fi network and onsite site survey services for confirming, optimizing, and troubleshooting a functioning wireless LAN.
Computer Consulting Windows Server 2016 Fault Domains
Windows Server 2016 VM Load Balancing Specialists
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a DR solution based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, affordable deployment of a failover cluster quorum witness.
System Center MOM Engineers
Operations Manager Computer Consulting
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and fixing SCOM solutions and can provide organizations of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to import and customize SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.
Cisco ASA firewall VPN Professional
Adaptive Security Device Manager Online Help
Progent's certified Cisco IT security consultants offer expert PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, eliminating possible OS-specific security holes.
Small Business Network Architect Firms
Service Small Business
Progent is a pioneer in economically delivering world-class IT help to small businesses. Progent's success in handling the IT service needs of the chronically underserved small business market is the cumulative result of major technical and process innovations that have removed a great deal of the traditional costs out of administering IT support, added unmatched professional skill into the support system, and significantly accelerated the solution cycle.
SharePoint Server 2013 Remote Troubleshooting
SharePoint 2013 Community Sites Support
Progent has been providing SharePoint consulting services since the first SharePoint product was released more than 20 years ago, and Progent has the breadth and depth of technical know-how to help organizations of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid configuration is most sensible for your organization; and pick the right version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual tasks related to your SharePoint 2013 migration.
Private Cloud Solutions Consult
After Hours ProSight Private Cloud Hosting Services Consulting
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's production servers in an environment that delivers the maximum degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting services are based upon proven virtualization platforms that enable small companies with multi- platform environments to economize dramatically on the costs of capital investments, system maintenance, and network administration while achieving world-class reliability and an unmatched level of vendor independence.
Microsoft Operations Manager Case Studies
MOM Case Studies
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, once users were impacted by them. With the help of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate server troubles before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients suspect that the problems are there. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class reliability, security and performance.
NinjaOne RMM and Progent NOC Server Management Computer Consultant
NinjaOne RMM and Progent Network Operations Center Integration Services
A centerpiece of Progent's Network Operations Center (NOC) is its powerful incorporation of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) solution which enables automated alerts and streamlined incident response.
Services ProSight Virtual Machine Hosting
ProSight Private Cloud Services Specialist
Progent's ProSight Virtual Hosting offers proven virtualization architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing alternative that improves network availability and protection, reduces management hassle, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual machine set up and maintained by Progent's computer service professionals.
Urgent Cisco switch patch management Consultant
Google Android patch management Technology Professional
Progent's managed services for software/firmware update management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
Microsoft Exchange 2000 Specialists
Microsoft Exchange 2000 Support and Integration
Progent is one of the most experienced network support firms for integrating email solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 for typical scenarios such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 support.
.NET macOS Development Company
Microsoft Certified Programming Company .NET Software
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and can build or update .NET applications quickly and affordably.
Online Consulting System Center 2016 and Skype for Business Integration
System Center 2016 and Operations Management Suite Professionals
Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, optimizing and troubleshooting SCOM solutions and offer organizations of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
24/7 Supplemental Service Desk Computer Engineer
Integration Co-managed Heldesk
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Support services are provided at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.
MSP360 Managed Backup On-site Technical Support
MSP360 Backup Consulting
Progent's data protection experts can assist you to design, implement and manage a backup/restore plan based on MSP360 Backup software to protect your resources hosted on any major public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss resulting from user miscues, system glitches, ill-intentioned insiders, and external assaults like ransomware.
Network Consultant Microsoft Firewall
ISA 2000 Server Network Consulting
Progent's certified Internet Security and Acceleration Server consultants have extensive experience configuring Microsoft ISA Server-based security solutions for information systems with multiple sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can help your small business in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your information security needs without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Private Cloud Hosting for Virtual Data Centers Consultant Services
Private Cloud Hosting Services
Progent's private cloud hosting service enables small and midsize organizations to run mission-critical applications such as SQL and Exchange Server from a hardened Tier III data center facility on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup and restore. You can use Progent's private cloud to eliminate major investments in the purchase, maintenance, and management of network equipment and facilities while benefiting the highest levels of network availability and physical security.
ProSight Reporting Remote Infrastructure Management Network Engineer
Consultant ProSight Reporting Infrastructure Monitoring
ProSight Reporting is an expanding family of real-time reporting utilities designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Upgrading Access to External Support Databases
Migration Help Company-wide Standards for Best Practices
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.
