Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Calgary
ProgentProgent's consulting support for network service organizations in Calgary Alberta allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent supplement to your in-house IT services team. This can help you add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service firms rarely have the required resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the diversity of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metro areas is available across the US at extra cost.
  • You retain full control of your customers and billing.
  • Your clients submit incident reports through your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all IT expertise your clients may require. You can grow your team and core in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support group, responding to your coordination, and invoices you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting platform to make sure all IT services performed are thoroughly described. This allows you to shift account assignments to internal consultants when you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and safely take on more opportunities outside your core fields of expertise and serve additional geographies without exposure to the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: With a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Efficient online support cuts costs and produces quick results.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's nationwide team of certified engineers offers Calgary, Alberta organizations a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Calgary, Alberta
To learn more information about Progent's reseller support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.