Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Calgary
Progent’s consulting support for IT service organizations in Calgary Alberta enables you to offer your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent augmentation of your in-house IT support team. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and improve your profits.
Progent’s nationwide roster of network engineers, PC support technicians, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the IT groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of expertise enables you to add to the scope of your IT service practice, and Progent’s close integration with your support team lets you elevate and preserve your company's brand.
Progent is a network support company with two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your direction to provide your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but a hassle to set up and maintain. Smaller IT service providers rarely have the required resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Calgary, Alberta Businesses
Progent's veteran roster of certified engineers offers Calgary, Alberta businesses a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Find Out More About Progent's Consulting Program for IT Service Organizations in Calgary, Alberta For more details about Progent's consulting program for IT service organizations in Calgary, Alberta, call 1-800-993-9400 or refer to Contact Progent.