Calgary Consulting Experts for IT Service Firms
Seamless Temporary Support Team Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Calgary
Progent’s consulting services for IT service firms in Calgary Alberta enables you to provide your customers Progent's consulting expertise and Help Desk support using your company's brand as a transparent supplement to your in-house network services group. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy customers, and increase your profits.
Progent's team of network infrastructure engineers, desktop support specialists, network admins, and data security professionals have acted as seamless supplements to the support staffs of some of the world’s biggest IT support businesses. Progent’s range of expertise enables you to widen the scope of your IT service practice, and Progent’s close integration with your support team helps you elevate and preserve your branding.
Progent is a network consulting company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to provide your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT support providers do not have the required resources. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution enable you to expand your support volume, the range of technologies your business can handle, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at extra cost.
- Optional on-premises support in larger metros is available throughout the country at additional cost.
- You retain complete control of your clients and invoicing.
- Your customers submit incident reports via your custom branded web portal, an 800 phone number, or by sending a message to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your internal support team, under your management, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Extensive Service Documentation: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are fully documented. This enables support group to shift account assignments to in-house personnel once you have enough people and relevant skill sets.
- Safely Expand Your Service Business: You can easily and safely take on more opportunities outside your core areas of excellence and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network service firm by offering more services to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
- Fast Problem Escalation: Thanks to a sizable roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient online support cuts costs while delivering quick results.
- Top Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Calgary, Alberta Organizations
Progent's veteran roster of certified consultants can provide Calgary, Alberta companies a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Organizations in Calgary, Alberta For additional details about Progent's reseller support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24-7 Work at Home Infrastructure Technology Consulting Services
At Home Workers Infrastructure Support
Progent can assist small and mid-size companies to plan, set up and troubleshoot the infrastructure needed to support work-from-home employees.
Biggest Citrix Virtual Application Delivery Consultancy
Citrix XenApp Application Virtualization Consultant Services
Progent's Citrix experts can assist you to design, implement, manage, and support a virtual application delivery and management system based on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network for delivering server-side and client-side applications, and Progent's datacenter support experts can assist your organization to manage and maintain a remote datacenter that offers high uptime, enhanced protection, and fast recovery.
Dynamics NAV MRP Developer
Applications Consultants Microsoft Dynamics 365 Business Central
Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) provides small and midsize businesses a unified platform for financials, inventory control, operations control, project management, procurement, sales and marketing, demand forecasting, and business reporting. Progent's Dynamics Business Central/NAV consultants can assist your organization to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, local, or hybrid deployment model.
24-Hour Remote Network Infrastructure Monitoring Consulting Services
Network Health Review Consultancy
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner and safer Active Directory implementation. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability.
XenApp Virtual Application Delivery Consultant Services
MetaFrame Setup and Support
Progent's Citrix-certified consultants can assist your business to plan, implement, administer, and troubleshoot a virtualized Windows application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support consultants can assist your organization to administer and support an off-site datacenter that offers high availability, advanced protection, and rapid disaster recovery.
64-bit Processing Consultancy
64-bit Upgrade Professional
Progent’s Microsoft-expert consultants can help you to update your application servers or workstations from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit computing, design an affordable migration process that reduces operational disruptions, and provide economical, professional online help to aid you to configure 64-bit operating systems and application software on your current computers.
IT Services Altaro Office 365 Mailbox Backup
Altaro Office 365 OneDrive Backup Integration
Progent is a certified Altaro partner and can plan and manage a deployment of Altaro O365 Backup to protect your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Anti-Virus Support and Setup
Antivirus Support
E-Mail Guard is Progent's affordable antispam and anti-virus managed service that gives small companies world-class defense from spam, viruses, DHA attacks, and other types of email-borne assaults on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and virus protection services that stop email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators monitor and manage their e-mail application, irrespective of server platform, hardware type, or geographic location.
Engineer Enterprise hybrid cloud integration
Best Microsoft Certified Partner Consultant Microsoft Azure enterprise hybrid cloud solutions
Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Support Services Cisco firewall IPS
Cisco firewall IPS Consultant
Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX 500 or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, integrate, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Azure Planning Consultants
Azure enterprise hybrid cloud solutions Consulting
Progent's consultants can assist you with any phase of Azure cloud migration such as requirements analysis, prerequisites assessment, solution design, pilot testing, implementation, automated management, performance tuning, software license controls, disaster recovery preparedness, security planning, and regulatory compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to work in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure-based services.
Zero Trust Security Professionals
Duo Two-factor Authentication Remote Consulting
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
Citrix XenCenter Engineers
Citrix Live Migration Consulting Services
Progent's Citrix-authorized consultants can assist your company to evaluate the strategic benefits of XenServer and additional Citrix products, and can assist you to plan, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your current Citrix technology deployment and show you how to optimize resource utilization, responsiveness, security and compliance, availability, and disaster recovery.
Remote Desktop Data Recovery
Information Technology Support Remote PC and Smartphone
Progent's remote access and wireless synchronization experts can assist you to design and configure connectivity solutions for off-site desktop PCs, laptops, and smartphones so they integrate seamlessly with your IT network, enabling you to improve the efficiency of your off-site workers.
Duo Two-factor Authentication Network Consulting
Biggest Integration Support Duo Multi-factor Authentication
Progent's Duo services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
Windows Server 2003 Consultants
Technical Support Services Microsoft Windows 2003
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of support in Microsoft technology, assures you success in selecting the edition and set up of Windows 2003 Server that matches best with your business strategy. Progent can also help you with planning, installing, managing and troubleshooting sophisticated information technology applications based on Windows Server, and can assist your migration from Windows 2000 or Windows NT.
ransomware cleanup and recovery Professional
Maze ransomware recovery Consultants
Progent's proven ransomware recovery experts can help you to reconstruct a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Exchange Server 2016 Upgrade Online Help
Consultants Microsoft Exchange Server 2016 Migration
Progent can assist you in any and all facets of your upgrade to Exchange 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for high-availability client access services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Programming Company Dynamics GP Excel Reports
Dynamics GP SmartList Designer Consultant Services
Microsoft Dynamics GP/Great Plains software offers analytics and reporting capabilities that allow you to track all operations, revenues and spending, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support services can help you design reports that allow you to understand your business more thoroughly, turning uncooked data into useful business information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce applications that work transparently with Microsoft Dynamics GP.
Engineer Amazon Glacier integration
Amazon Web Services hybrid cloud solutions Development Company
Progent offers affordable online support to help businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Data Center Colocation Integration Services
Co-Location Network Consultant
Colocation sites allow businesses to share world-class facilities for housing computer equipment that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can assist your company with all aspects of your colocation strategy such as choosing and migrating to a colo site, creating system topology, defining required equipment, on-site and remote troubleshooting, establishing remote system administration, and training your IT staff.
Cisco CCIE Remote Small Business IT Outsourcing Services
Cisco Architecture Network Consulting Company
Progent's Cisco CCIE network consultants can help you to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Support and Help SMS Server 2003 Upgrade
SMS Server 2003 Upgrade Specialists
Progent’s Microsoft certified consultants offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important applications rapidly and automatically to specified workers, reduce product costs and stay compliant by understanding patterns of usage, enhance Windows protection by increasing your knowledge of weak points and by installing critical patches, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently exploiting the administrative capabilities incorporated into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including software and appliance inventory.
Exchange 2007 to Exchange 2010 Upgrade Engineer
Exchange Upgrade Consultant Services
Progent's Microsoft-certified engineers can provide low-cost online and onsite support to implement your migration to Exchange 2010, produce thorough documentation of your upgraded email environment, train your IT team and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and offer continuing administrative consulting and technical help. Progent can also assist you to migrate from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
ASR 1000 Router Support and Setup
ASR 9000 Router Support Outsourcing
Cisco has developed a full product line of routers including appliances designed to deliver the security, performance, and reliability demanded by organizations from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.
ISP Service Plan Selection Consultant
ISP Service Plan Selection Consultants
Progent can provide the affordable support of online Internet connectivity consultants to help your company to assess or update your Internet services so your Internet access solution aligns with your business needs. Support services available from Progent include evaluation of your existing bandwidth use, carrier and plan analysis and ordering, network provisioning, and overseeing a seamless move to a different carrier and/or service plan. Provisioning can include enhancing existing routers and switches and configuring new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.
Online Troubleshooting System Center 2016 Orchestrator
Microsoft System Center 2016 and Intune IT Consulting
Small to middle size businesses can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Certified IT support experts. With Progent's economically priced IT service programs, small and midsize businesses can select a simple Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company information systems world-class reliability, protection, and performance.
Microsoft Operations Manager Computer Consulting
System Center MOM Specialist
Small to middle size companies can now get all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progent’s Microsoft certified network consulting professionals. With Progent's economically priced IT service packages, mid-size organizations can choose a basic co-sourcing service program based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company information systems world-class availability, security and performance.
Specialists Lync Server 2013 disaster recovery
Top Rated Lync Server 2013 and Android Consultants
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to build a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP and PSTN calling enabled for a wide range of desktop and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term goals, implement Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your IT team and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.
ProSight SSL certificate management Technology Professional
network infrastructure documentation management Specialist
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
24-Hour Microsoft Office System Small Business Computer Consultants
Microsoft Migration Companies
Progent’s IT outsourcing packages provide economical network support for small companies. Whether it involves planning system infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or developing a web-based business solution, outsourcing your network engineering services can contain costs and minimize uncertainties, permitting network support budgets to grow in a more linear and controlled fashion than is possible by building up a bulky, all-purpose internal IT staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust network architecture for your vital business software powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Enterprise hybrid cloud integration Consultant
Microsoft Azure enterprise hybrid cloud solutions Professional
Progent offers expert online support services to help organizations integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
MSP360 Server Backup Computer Consulting
Online Troubleshooting MSP360 GSuite Backup
Progent can assist your company to design, deploy and troubleshoot a backup solution built around MSP360 software. MSP360 offers file or image-based backup/recovery for VMs and physical computers, works with all popular public clouds, and permits businesses to create a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer glitches, malicious users, and malware attacks such as ransomware. To read more, see ProSight DPS 360 Backup services.
Development Firms SQL Server Capacity Planning
SQL Server Capacity Planning Designer
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of cutting-edge high-end programs that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Palo Alto Networks PAN-OS Compliance Auditor
Palo Alto Networks PA-3200 Series Firewalls Protect
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity environment that extends across your on-premises and cloud resources and guards all users at any location with any device.
Microsoft Hyper-V 3.0 Virtual Machines Computer Consultants
Hyper-V 3.0 Virtual Online Support Services
Widows Server 2012 R2 Hyper-V improves server virtualization in key areas including multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Hyper-V to deploy and maintain virtual servers to reduce IT expenses and improve productivity.
Exchange 2019 DLP On-site Support
Exchange 2019 Hybrid Integation Online Technical Support
Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing high availability system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Small Office Tech Expert
Small Office Networking Consultants
Progent is a pioneer in affordably delivering enterprise-class IT support to small companies. Progent's success in handling the network support needs of the historically underserved small company sector is the combined outcome of major technical and operational innovations that have removed a great deal of the conventional expenses out of managing IT support, added unmatched professional expertise into the support mechanism, and significantly streamlined the repair process.
Exchange Server 2007 Professionals
Microsoft Certified Consultancy Exchange 2007 Server
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity downtime, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent offers the background to finish your move rapidly and economically. Progent's Exchange 2007 support, repair, and consulting services include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Exchange Server 2007.
Network Management Technical Consultant
Computer Consulting Firm Cisco Network Management
Progent's Cisco-Premier network consultants can help you to use Cisco's network management tools alongside a selection of specialized third-party products to build a comprehensive network management strategy in order to keep your network operating reliably, conserve expensive resources, protect your data, recover rapidly from hardware failure or malicious attacks, and allow you to expand or repurpose valuable resources sensibly and economically as your company grows.
Juniper Firewalls Security Consultants
Award Winning Juniper NetScreen 5200 Firewall Cybersecurity Company
Progent's Juniper-authorized NetScreen consultants can help you to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.
Debian Linux On-site Support
Fedora Linux Integration Support
If your company is developing UNIX or Linux software on a network that includes MS Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your field of strategic know-how without the continual distraction of managing your business network. By using automated server monitoring and by providing online and in-person support when your business needs it, Progent offers an economical solution for maintaining an information system that features high reliability, security, and efficiency. Progent's UNIX/Linux developer assistance services feature comprehensive network support outsourcing, virtual server infrastructure, online and in-person support and repair, network monitoring, and Help Desk Call Center support.
Data Center Colocation Consultants
Collocation Migration Computer Consulting
Colocation sites allow companies to share enterprise-class data centers for hosting network equipment that runs vital applications and services. Progent's Microsoft and Cisco certified consultants can assist your business with all facets of your colocation strategy including choosing and moving to a colo facility, designing network topology, specifying hardware, on-site and remote troubleshooting, setting up offsite system management, and training your IT personnel.
Radvision XT5000 Specialist
Polycom RTX Telepresence Professionals
Progent offers the expertise of a senior consultant with extensive experience configuring, managing, and upgrading immersive telepresence systems from top-tier vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house network support team, your Internet Service Provider, and your telepresence platform supplier to assist your company increase the business value of your video conferencing solution.
Top Professional Microsoft Teams AAD Connect
Microsoft Teams Migration from Skype for Business On-site Technical Support
Progent can assist you to design a migration to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Office for Mac Network Consultants
IT Consultants Microsoft Web Apps for Mac
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity programs. Progent's Apple-certified Macintosh experts can help you set up Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's consultants have expertise with both Mac and Windows technology and can support networks that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which carefully restrict collaboration between Mac and Windows users.
External Network Security Scan Specialists
External Cybersecurity Inventory Consult
Progent provides small businesses two low-cost security inventory scanning packages that provide, for a preset fee, remotely administered inventory scans of your network security profile which are analyzed by expert security specialists who interpret the results of the scan, deliver objective evaluations of your existing network security, and make recommendations for enhancements. Progent has developed two complementary network security inventory scanning packages for external and internal scanning that are priced to fit the restricted budgets of small companies while offering enterprise-quality evaluations of your IT network's vulnerability to attack.
Microsoft Certified Expert System Center MOM Engineer
Monitoring and Reporting Network Consulting
Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified network support professionals. With Progent's affordably priced network service packages, mid-size organizations can select a basic co-sourcing package built around System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer small and midsize company information systems world-class availability, security and performance.
