Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Calgary
ProgentProgent's consulting services for network service firms in Calgary Alberta allows you to offer your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your regular network services group. This can put you on the fast track to grow your client base, flesh out your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent extensions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is a network support firm with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and maintain. Small or niche IT service organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their own branding while providing their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow you to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a single source for virtually all IT expertise your clients may need. You can grow your staff and core in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service group, responding to your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an advanced reporting platform to make sure all IT services delivered are fully documented. This makes it easy for your IT support organization to shift service responsibilities to internal consultants once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on more opportunities outside your core areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class support in a wide array of IT disciplines and can act as a dependable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast solutions.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's veteran roster of certified consultants offers Calgary, Alberta organizations a broad array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Calgary, Alberta
To learn more details about Progent's reseller support for network service organizations in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.