Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Calgary
ProgentProgentís consulting support for IT service organizations in Calgary Alberta allows your company to offer your clients Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your in-house IT services group. This can ease the way for you to add to your client base, fill out your service catalog, satisfy your customers, and improve your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless supplements to the support staffs of some of the country's largest IT service firms. Progentís range of technical knowledge allows you to widen the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting firm with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not only expensive to license and staff, but challenging to configure and maintain. Smaller IT service organizations seldom have the required resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit service requests by means of your branded web portal, a toll-free phone number, or by sending a message to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, responding to your management, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class service documentation platform to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to shift account assignments to internal personnel when you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more jobs beyond your core fields of expertise and open additional geographies without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient online service cuts costs and produces fast results.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's seasoned roster of certified consultants offers Calgary, Alberta organizations a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Providers in Calgary, Alberta
For additional information about Progent's reseller support for network service organizations in Calgary, Alberta, call 1-800-993-9400 or visit Contact Progent.