Calgary Consulting Support for Computer Support Providers
Short-Term Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Calgary
Progent's consulting support for network service organizations in Calgary Alberta allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent supplement to your in-house IT services team. This can help you add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.
Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you promote and protect your branding.
Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Smaller IT service firms rarely have the required resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their company branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the diversity of technologies your firm can handle, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional on-premises service in major metro areas is available across the US at extra cost.
- You retain full control of your customers and billing.
- Your clients submit incident reports through your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all IT expertise your clients may require. You can grow your team and core in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support group, responding to your coordination, and invoices you rather than your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Service Documentation: Progent utilizes an advanced service reporting platform to make sure all IT services performed are thoroughly described. This allows you to shift account assignments to internal consultants when you have sufficient people and relevant technical skills.
- Safely Grow Your Service Practice: You can quickly and safely take on more opportunities outside your core fields of expertise and serve additional geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a dependable resource for growing your IT service business.
- Fast Escalation: With a large roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
- Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Efficient online support cuts costs and produces quick results.
- Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Calgary, Alberta Companies
Progent's nationwide team of certified engineers offers Calgary, Alberta organizations a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and MS Entra Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Low-cost .NET Application Development.
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Support for IT Service Providers in Calgary, Alberta To learn more information about Progent's reseller support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.
An index of content::
iPhone remote access Professionals
iPhone Wi-Fi Remote Consulting
Progent can provide affordable online consulting to assist your business to plan, configure, and fix any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or maintain a resilient, secure and scalable infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the strategic value of your information system.
Technology Consulting Data Center
Technical Support Data Center Colo
Progent's data center support services are designed for businesses with hardware located at IDCs or data center co-location hosting facilities and requiring timely on-site help at the colocation facility plus remote support from Microsoft and Cisco Premier professionals. Progent offers a full range of IDC and data center and colo support services such as network architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and communications infrastructure, design and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating fault tolerant server and storage cluster configurations.
Remote Support Services Wireless Network
Top Wireless Professionals
Progent's wireless professionals can help small companies plan, choose, pilot, deploy and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of security that equals or exceeds wireline connections. Progent provides expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you identify and deploy the wireless link technology that match your company requirements.
Windows Server 2016 Fault Domains Remote Consulting
Windows Server 2016 Hyper-V Online Troubleshooting
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a DR solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.
Cisco Networking Group
Cisco Router Computer Service
Progent offers rapid remote support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your network via advanced remote diagnostic tools to deliver fast and affordable analysis and remediation of critical network problems.
Private Cloud Services Professionals
Private Cloud Hosting Services Consultants
Progent's private cloud hosting allows small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center facility on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restore. Smaller organizations can take advantage of Progent's private cloud hosting service to eliminate major investments in the acquisition, maintenance, and operation of computer equipment and facilities while benefiting the highest levels of system availability and security.
24-Hour Windows and Linux Technical Support
Linux with Windows Specialists
If your business computer system combines Linux-based products technology with Microsoft Windows, Progent can show you how to integrate your servers into a unified environment that allows all your operating systems to coexist for easy management, transparent dataflow, high reliability, superior performance, and tight security. Progent's Linux and Microsoft Windows coexistence assistance offerings feature IT architecture configuration and support, support for Windows services for UNIX, remote server monitoring and management, online technical help and repair, in-person technical support, and Helpdesk services.
Emergency Engineers ProSight IT asset documentation management
Consultants ProSight network asset documentation management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it.
Immediate Fault-tolerant Load Balancing Consulting Services
24-7 Microsoft Certified Network Load Balance Configuration
Progent offers fault tolerant load balancing support covering system load balancing, load balanced program, network infrastructure routing, and content dispatching products including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.
SCVMM 2016 Security Computer Consultants
Online Troubleshooting Microsoft Virtual Machine Manager 2016
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to provide a centralized mechanism for deploying and administering virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate efficiently from legacy releases of VMM, develop workflows for creating and deploying virtual machines and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies like Storage Replica and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.
Immediate Engineer Citrix XenApp Datacenter
24/7 Citrix Presentation Server Computer Consultants
Progent's Citrix-certified consultants can assist you to plan, implement, manage, and support a virtualized application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network consultants can help you enhance your network for delivering server and client-side applications, and Progent's remote datacenter support experts can help you to administer and maintain an off-site datacenter that features high availability, enhanced protection, and fast disaster recovery.
MSP360 B2 Backup Storage Support and Setup
MSP360 GSuite Backup Help and Support
Progent's data protection experts can assist you to design, implement and manage a backupup/restore plan based on MSP360 Backup software to protect your resources residing on any leading public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss resulting from user mistakes, software flaws, malicious insiders, and external attacks such as ransomware.
Consultant wireless IP phone configuration
IT Services wireless IP phone integration
Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide online and onsite support to help you create and administer a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
Cisco and Microsoft Consult Google Cloud Anthos
Google Cloud IAM Technology Professional
Progent offers affordable remote and on-premises consulting to help businesses of any size to move any part of their critical IT resources to Google Cloud Platform services. This can save time and hardware expense and enable access to Google's state-of-the-art AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security.
WiFi 6/6E IT Consultants
Wi-Fi site survey Network Consultant
Progent's Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to configure, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
MCSE Expert Certified Lync Server 2013 high availability Consultancy
Microsoft Certified Expert Lync Server 2013 and iPad Specialist
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing, and both IP and PSTN telephony across a wide range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and network integrators can help your company to assess the advantages of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model appropriate for your present and future goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and onsite training to your IT team and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Microsoft 365 applications including Outlook clients and PowerPoint.
Engineer Blackberry
Services Windows Mobile 7
Progent's consultants offer experience in multiple disciplines relevant to mobile networking including system infrastructure, Activesync, wireless security, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified professionals can save your company work and money by applying their wireless experience to show you how to choose and configure wireless access technologies that fit the needs of your business. Progent can also tune your IT infrastructure so that wireless PDAs perform better.
Onsite Technical Support Altaro 365 Total Backup
Hornetsecurity Altaro M365 Mailbox Backup Network Consulting
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Security Management Services
Emergency CISM Certified Cybersecurity Management Consult
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that IT security professionals are required to learn. It gives business management the assurance that those who have earned their CISM credential have the background and capability to deliver effective security administration and consulting consulting.
Award Winning Network Consulting Linux Network Monitoring
24/7/365 Nagios for Linux Consultancy
Network monitoring typically entails observing a system's resource usage to help uncover throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux or UNIX and can be used to monitor multi-OS environments where UNIX and Windows operate together. Progent's network support engineers can help you take advantage of both these tools to optimize and troubleshoot your network. Progent's UNIX support services offer small businesses and developers help with managing and supporting UNIX and Linux networks that coexist with Microsoft-based products.
Emergency Internet Security and Acceleration Server Network Consulting
ISA Server Remote Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating corporate security designs for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant can help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without limiting your productivity.
Co-Location Remote Troubleshooting
Support Services Colocation Migration
Colocation data centers make it possible for businesses to share enterprise-class data centers for housing computer hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program including choosing and moving to a colo facility, designing system architecture, specifying hardware, on-premises and on-line troubleshooting, setting up remote system administration, and training your IT staff.
Microsoft Windows 11 Configuration Manager Specialists
Microsoft Windows 11 Upgrade Systems Engineer
Progent's Windows 11 consulting experts offer an array of services for Windows 11 including cloud solutions, mobile management, telecommuter connectivity, data and identity security, centralized provisioning, and Help Desk Call Center services.
Security Contractors Juniper SRX Firewall
Juniper SRX4300 Firewall Audit
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
ASP.NET Core Engineer
DotNET Software Contract Development
Progent's software experts have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or modernize .NET apps rapidly and at low cost.
