Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Calgary
ProgentProgent's consulting support for IT service firms in Calgary Alberta allows you to provide your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent augmentation of your in-house IT support team. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the world's biggest IT service firms. Progent's range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network consulting company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT service firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while providing their clients responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is offered across the US at extra cost.
  • You retain complete control of your customers and billing.
  • Your clients enter incident reports via your own branded Internet portal, an 800 number, or by directing a message to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without being forced to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your management, and invoices your firm rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Reporting: Progent uses an enterprise-class service documentation platform to make sure all services performed are thoroughly documented. This enables support group to transfer account responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably accept additional opportunities outside your main areas of expertise and serve additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network service firm by delivering more solutions to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Efficient remote support saves money and produces quick results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned roster of certified consultants offers Calgary, Alberta organizations a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Organizations in Calgary, Alberta
For more information about Progent's consulting support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.