Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Calgary
ProgentProgentís consulting support for network service firms in Calgary Alberta enables you to provide your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your regular IT support team. These services can put you on the fast track to grow your client base, expand your service portfolio, create happy customers, and improve your bottom line.

Progent's roster of network experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service businesses. Progentís range of expertise enables you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is a network support company with two decades of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent bills you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to license and staff, but difficult to set up and manage. Small or niche IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable you to increase your support volume, the diversity of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metro areas is offered throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients enter incident reports through your own branded Internet portal, an 800 number, or by directing a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to turn down opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent uses an advanced service documentation platform to make sure all IT services performed are fully documented. This enables your IT support organization to shift service responsibilities to in-house personnel when you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept additional opportunities beyond your core areas of expertise and open additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support provider by offering more services to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: With a sizable roster of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
  • Major Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Calgary, Alberta Businesses
Progent's veteran roster of certified consultants and technical experts offers Calgary, Alberta organizations a wide range of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Calgary, Alberta
For additional information about Progent's reseller support for IT service firms in Calgary, Alberta, call 1-800-993-9400 or refer to Contact Progent.