Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Calgary
ProgentProgent's consulting support for network service firms in Calgary Alberta enables you to provide your clients Progent's consulting and Help Desk support using your brand as a seamless augmentation of your in-house network services team. These services can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the support staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the country at additional cost.
  • You keep complete control of your customers and billing.
  • Your customers submit incident reports by means of your branded Internet portal, a toll-free phone number, or by sending a message to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support team, under your management, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are thoroughly described. This makes it easy for you to transfer account assignments to in-house consultants once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely take on additional jobs outside your core areas of expertise and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online IT support from Help Desk services to advanced consulting. Effective online service saves money and produces quick solutions.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned team of certified consultants and technical experts can provide Calgary, Alberta companies a broad range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Program for IT Service Providers in Calgary, Alberta
For additional information about Progent's reseller support for IT service organizations in Calgary, Alberta, call 1-800-993-9400 or see Contact Progent.