In addition to offering fast contact with high-level network professionals and subject matter experts to assist Calgary, Alberta companies to resolve specific IT problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like desktop help, IT management, and Help Desk call center services. On-demand staffing can help organizations to deal with planned or unexpected peaks in demand for network services, which may be caused by situations like company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover voids left by the absence of in-house IT personnel because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staff augmentation services offer businesses the versatility to react to surges in demand for IT personnel without being saddled with the costs and delays associated with identifying and hiring appropriate IT personnel and without the risk of increasing your full-time head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to seasoned network pros
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your in-house IT team
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close relationship with a world-class, full-spectrum source for IT expertise
Progent's co-managed Call Center service is a proven on-going staff expansion alternative that enables IT organizations to divide the work of Call Center support transparently between their in-house IT personnel and Progent's extensive pool of IT support experts. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a joint support solution based on by the leading shared professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Calgary, Alberta businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Calgary, Alberta Organizations
To learn more details about Progent's short-term staffing services for Calgary, Alberta businesses, call 800-993-9400 or visit Contact Progent.