Besides providing fast access to guidance from top-tier network consultants and subject matter experts to assist Calgary, Alberta businesses to resolve specific technical issues or longer-term projects, Progent offers temporary staff augmentation to deliver more broadly defined services such as desktop help, IT management, and Help Desk call center services. On-demand staffing can help organizations to respond to expected or unplanned peaks in demand for network services, which may be caused by scenarios like mergers and acquisitions, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary staffing can also fill gaps caused by the absence of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services offer organizations the ability to respond to surges in demand for IT personnel without dealing with the costs and delays that come with identifying and recruiting appropriate technical personnel and without the risk of increasing your in-house head count.
Key features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of proven network pros
- Easy engagement, termination, and re-engagement of services
- Transparent extension of your in-house network support team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Close relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation option that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house IT staff and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk service is a joint support solution powered by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT expertise for businesses across the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Calgary, Alberta Organizations
Progent's seasoned roster of certified consultants and technical experts offers Calgary, Alberta organizations a broad range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staffing Services for Calgary, Alberta Organizations
To find out more details about Progent's temporary staff augmentation services for Calgary, Alberta businesses, call 800-993-9400 or visit Contact Progent.