Besides offering fast access to top-tier network professionals and subject matter experts to help Calgary, Alberta companies with specific IT problems or strategic projects, Progent offers short-term staffing to deliver more broadly defined services like desktop help, IT administration, and Call Center response. Short-term staffing can help businesses to respond to planned or unexpected increases in demand for IT services, which may be caused by scenarios like company mergers, data center moves, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover gaps left by the loss of full-time staff members because of vacations, health issues, termination, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give businesses the flexibility to react to increases in demand for network personnel without dealing with the costs and hassle that come with vetting and recruiting professional IT personnel and without the risk of adding to your full-time staff size.
Key features of Progent's short-term staffing services include:
Progent's Shared Center Program
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time network support staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Strong relationship with a top-level, full-spectrum source for network support
Progent's shared Help Desk program is a proven flexible staff augmentation option that enables IT organizations to share the work of Call Center support transparently between their in-house network personnel and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk service is a joint service solution powered by the leading shared professional services platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network services for organizations throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's nationwide roster of certified engineers offers Calgary, Alberta organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staffing Services for Calgary, Alberta Companies
To find out more about Progent's short-term staffing services for Calgary, Alberta businesses, call 800-993-9400 or visit Contact Progent.