Besides offering fast access to guidance from high-level IT professionals and subject matter experts to help Calgary, Alberta companies with specific technical issues or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined assistance like PC support, IT administration, and Help Desk call center response. Temporary staffing can help organizations to respond to planned or unexpected peaks in the need for IT personnel, which may result from scenarios like company mergers, site relocation, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps caused by the loss of in-house staff members because of vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services offer businesses the versatility to respond to increases in demand for network personnel without dealing with the expense and delays that come with vetting and recruiting appropriate IT personnel and without the burden of increasing your full-time staff size.
Key features of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven network pros
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close relationship with a world-class, full-service source for network support
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation alternative that enables IT organizations to share the work of Help Desk support seamlessly between their in-house network staff and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center program is a joint service solution powered by the industry's leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT services for organizations across the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's nationwide team of certified consultants and technical experts offers Calgary, Alberta organizations a wide range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Calgary, Alberta Organizations
To find out more about Progent's temporary staffing services for Calgary, Alberta companies, call 800-993-9400 or visit Contact Progent.