Besides providing fast access to guidance from high-level IT consultants and subject matter experts to assist Calgary, Alberta organizations to resolve discrete technical problems or longer-term initiatives, Progent offers temporary staffing to deliver more generalized services such as desktop support, network administration, and Call Center services. Short-term staffing can help organizations to deal with expected or surprise increases in the need for IT services, which may be caused by situations like company mergers, data center moves, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also fill gaps left by the absence of full-time staff members due to vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to react to surges in requirements for network personnel without dealing with the costs and hassle that come with reviewing and recruiting appropriate IT personnel and without the burden of adding to your permanent head count.
Important features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Fast availability of seasoned network pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong working relationship with a world-class, full-spectrum source for IT support
Progent's shared Call Center program is a specialized flexible staff expansion option that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT staff and Progent's extensive team of technical support specialists. Working as a transparent supplement of your in-house Help Desk, Progent's shared Call Center program is a collaborative support alternative powered by the industry's leading group professional services platform for streamlining, service calls, generating tickets, assigning ownership, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network services for organizations across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Calgary, Alberta Businesses
Progent's nationwide roster of certified engineers offers Calgary, Alberta organizations a broad range of remote consulting and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Calgary, Alberta Companies
To find out more details about Progent's short-term staffing services for Calgary, Alberta companies, call 800-993-9400 or visit Contact Progent.