Besides providing fast contact with high-level IT consultants and subject matter experts to assist Calgary, Alberta companies with discrete technical issues or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized assistance like PC support, IT administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with planned or unplanned peaks in the need for IT personnel, which may result from situations such as company mergers, data center relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill voids resulting from the loss of full-time IT personnel because of vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's temporary staffing services give organizations the versatility to react to increases in requirements for IT personnel without dealing with the expense and delays that come with reviewing and recruiting reliable IT personnel and without the risk of adding to your permanent head count.
Key aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to reliable IT professionals
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong working relationship with a top-level, full-spectrum source for IT support
Progent's shared Help Desk service is a proven flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's extensive team of technical support specialists. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a collaborative service solution powered by the industry's leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises IT expertise for businesses across the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Calgary, Alberta Businesses
Progent's seasoned team of certified engineers can provide Calgary, Alberta organizations a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Calgary, Alberta Organizations
To find out more about Progent's temporary supplemental staffing services for Calgary, Alberta businesses, call 800-993-9400 or visit Contact Progent.