In addition to providing rapid access to top-tier network professionals and subject matter experts (SBEs) to assist Calgary, Alberta organizations with discrete technical issues or longer-term projects, Progent can provide short-term staff augmentation to deliver more generalized assistance such as PC support, IT management, and Call Center services. On-demand staffing makes it possible for businesses to respond to planned or unexpected peaks in the need for network personnel, which may be caused by situations like mergers and acquisitions, data center moves, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover voids caused by the loss of full-time staff members due to vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staffing services give organizations the versatility to react to surges in demand for IT personnel without dealing with the expense and delays associated with vetting and recruiting reliable IT help and without the burden of adding to your full-time head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to seasoned IT professionals
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-spectrum source for IT support
Progent's shared Call Center service is a specialized on-going staff expansion option that enables IT organizations to share the work of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide pool of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) platform for managing, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Calgary, Alberta Organizations
Progent's nationwide roster of certified engineers offers Calgary, Alberta companies a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Calgary, Alberta Companies
To learn more about Progent's short-term supplemental staffing services for Calgary, Alberta companies, call 800-993-9400 or visit Contact Progent.