In addition to providing fast access to guidance from high-level IT consultants and subject matter experts (SMEs) to assist Calgary, Alberta businesses to resolve specific IT issues or longer-term initiatives, Progent can provide temporary staffing to deliver more generalized services like PC support, IT management, and Help Desk services. On-demand staffing can help organizations to deal with anticipated or unplanned surges in the need for network personnel, which may result from situations such as company mergers, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary supplemental staffing can also cover voids resulting from the absence of in-house IT personnel because of scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the versatility to react to surges in demand for IT services without being saddled with the costs and hassle associated with identifying and recruiting appropriate technical personnel and without the burden of increasing your permanent head count.

Important aspects of Progent's short-term supplemental staffing services include:

  • Fast availability of proven IT professionals
  • Easy initiation, cessation, and re-engagement of services
  • Transparent augmentation of your in-house IT team
  • Full reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
  • Strong working relationship with a top-level, full-spectrum source for IT support
Progent's Shared Help Desk Service
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation option that allows IT organizations to share the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center service is a joint support alternative powered by the industry's leading group PSA tool for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for businesses of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Calgary, Alberta Organizations
Progent's veteran team of certified engineers offers Calgary, Alberta businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staffing Services for Calgary, Alberta Companies
To find out more details about Progent's short-term supplemental staffing services for Calgary, Alberta businesses, call 800-993-9400 or visit Contact Progent.