Calgary Ransomware Defense and Restoration Expertise

Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support personnel are likely to take longer to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware can achieve within a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Calgary area to identify and quarantine breached devices and guard undamaged resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Calgary
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment for the decryptors needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional settlement for not publishing this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the stolen information.

The recovery process subsequent to ransomware attack has a number of crucial phases, most of which can proceed in parallel if the recovery team has enough members with the necessary skill sets.

• Quarantine: This time-critical first response requires arresting the sideways progress of ransomware across your network. The more time a ransomware attack is allowed to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities consist of isolating affected endpoint devices from the rest of network to block the spread, documenting the IT system, and protecting entry points.
• Operational continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access. Progent's recovery team uses advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's management and IT group to prioritize tasks and to get essential resources back online as quickly as possible.
• Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This provides another level of protection and restoration ability in the event of a ransomware breach.
• Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools implemented by some of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring physical and virtual devices and software services.
• Forensics: This activity is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault progressed through the network helps your IT staff to assess the damage and brings to light gaps in security policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is essential that other important activities such as business continuity are performed concurrently. Progent maintains an extensive team of IT and security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.

Contact Progent for Ransomware Cleanup Consulting Services in Calgary
For ransomware recovery expertise in the Calgary metro area, phone Progent at 800-462-8800 or visit Contact Progent.