Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support staff may be slower to recognize a break-in and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware is able to achieve inside a target's system, the more time it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Calgary metro area to locate and quarantine infected servers and endpoints and protect clean assets from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Calgary
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement fee in exchange for the decryptors required to unlock encrypted data. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an additional ransom in exchange for not posting this data or selling it. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the sensitivity of the downloaded data.

The restoration process after a ransomware attack involves a number of crucial phases, the majority of which can proceed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the lateral spread of the attack within your network. The more time a ransomware attack is permitted to go unchecked, the longer and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities include isolating infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic acceptable degree of functionality with the least downtime. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complicated recovery effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's management and network support group to prioritize tasks and to get vital services back online as fast as feasible.
  • Data recovery: The effort required to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore methods are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, might need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Some detective work could be needed to find clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were off line during the ransomware attack. Progent's Altaro VM Backup consultants can help you to deploy immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including administrators or root users. This provides an extra level of security and restoration ability in the event of a ransomware breach.
  • Implementing advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same anti-virus tools used by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, learning, and operating the decryption tool; troubleshooting failed files; building a pristine environment; remapping and connecting drives to reflect precisely their pre-attack condition; and recovering machines and software services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware assault progressed within the network helps you to evaluate the damage and uncovers gaps in rules or processes that should be rectified to prevent future breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is commonly given a high priority by the insurance carrier. Since forensics can be time consuming, it is vital that other important recovery processes like business continuity are executed concurrently. Progent has an extensive roster of IT and cybersecurity experts with the skills needed to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in foundation technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP software. This scope of expertise allows Progent to identify and integrate the surviving parts of your network following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with top insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Calgary
For ransomware recovery services in the Calgary area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent provides Microsoft Windows 2003 Cluster Server consulting to help your business deploy non-stop server clusters that can deliver 100% uptime. Windows cluster servers for zero-downtime networks include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. By assisting you t build fault-tolerant server clustering solutions powered by Windows Server Cluster 2003, Progent's Certified Windows experts ensure that your fault-tolerant clustered servers are configured to optimize the strategic value of your IT network.

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    Wireless Security Scan Consultants

    Progent provides small organizations two ultra-affordable network security evaluation packages that provide, at a set fee, remotely administered inventory scans of your network security profile which are evaluated by certified information security specialists who assess the results of the remote scan, deliver objective evaluations of your current network security, and offer suggestions for enhancements. Progent has developed two complementary network security evaluation packages for external and internal security scanning that are priced to meet the restricted budgets of small companies while delivering enterprise-class evaluations of your IT network's vulnerability to assault.

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    Windows Server 2003 Consult

    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with planning, deploying, administering and troubleshooting sophisticated information technology applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.

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    Security Penetration Testing Compliance Auditor

    Stealth intrusion checking is an important component of any overall IT system security strategy. Progent's security professionals can perform thorough penetration tests without the knowledge of your company's in-house IT resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are properly configured and actively observed. Progent can implement ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks common to the latest versions of ransomware.

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  • Hybrid Configuration Wizard Integration Services
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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.

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    Progent's National Support Center provides national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified service engineers offer telephone support and online secure computer access to isolate and resolve technical problems rapidly and economically. The breadth of IT experience represented by Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to qualified experts as needed.

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  • Windows SBS 2008 Services Microsoft Windows Small Business Server 2008 Professional
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  • Windows Server 2019 Clusters Sets Online Technical Support Windows Server 2019 Hybrid Solutions Support
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  • Windows and Linux Onsite Technical Support Linux, Windows Professionals

  • CCIE Certified 5520 wireless controller Consultant Services
    9800-L wireless controller Computer Consultant

    Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi throughput by reducing the effect of RF congestion, improving Wi-Fi availability with rapid failover, and strengthening data security by identifying cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller technology.

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  • SMB Server Integrators
    Microsoft and Cisco Certified Midsize Company Designer

    Progent provides technical support for medium size companies with 100 to 250 network users. The medium size business or office has typically been an underserved segment of the market for IT support services. The overhead and service delivery models of large outside service firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT network whose advanced technology and sophistication are often comparable to the information systems of far bigger companies. Progent's service delivery model, which takes great advantage of online support, virtual network infrastructure and proactive network monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the mid-size company with enterprise-level support from certified, IT experts with background in a wide array of small business technologies. If your mid-sized company or small business is looking for levels of IT help appropriate for a mid-size office without paying big-company costs, call Progent.

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