Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to organize a quick and coordinated defense. The more lateral movement ransomware can manage within a victim's system, the longer it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can assist organizations in the Calgary metro area to locate and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Calgary
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryptors required to recover scrambled data. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional ransom for not posting this data or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can be a big problem according to the nature of the stolen data.

The recovery work subsequent to ransomware penetration involves several crucial phases, the majority of which can proceed concurrently if the recovery workgroup has enough members with the required skill sets.

  • Quarantine: This urgent first response requires blocking the sideways spread of the attack across your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include cutting off affected endpoints from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and secure remote access management. Progent's recovery experts use advanced workgroup platforms to organize the complicated restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a client's management and IT group to prioritize tasks and to get essential resources on line again as quickly as feasible.
  • Data restoration: The effort required to restore data damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and which restore techniques are required. Ransomware attacks can take down key databases which, if not carefully closed, may need to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line at the time of the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This adds an extra level of protection and restoration ability in the event of a ransomware breach.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus technology implemented by many of the world's largest corporations including Netflix, Citi, and NASDAQ. By providing real-time malware filtering, detection, mitigation, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's progress throughout the targeted network from beginning to end. This history of how a ransomware assault travelled through the network helps you to evaluate the impact and uncovers weaknesses in rules or work habits that need to be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can take time, it is critical that other key activities like business resumption are executed in parallel. Progent maintains an extensive team of IT and cybersecurity experts with the skills required to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in foundation technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This breadth of expertise allows Progent to identify and consolidate the undamaged pieces of your IT environment following a ransomware attack and rebuild them rapidly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Calgary
For ransomware system recovery consulting in the Calgary metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite consulting services to help you to design, install, optimize and debug a comprehensive backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.

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    Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting and management services are based on proven virtualization technologies that enable small companies with multi- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and network management while achieving world-class reliability and an unprecedented level of vendor flexibility.

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    For large businesses, Progent can supplement in-house IT staffs by offering extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can act as a seamless local supplement of enterprise network management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project planning, and top-level support for multiple location network environments based on Enterprise Windows. Progent can offer field engineers and technicians to assist with a campus move or branch move, or a system architect to help with building or utilizing an Internet Data Center or co-location site.

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    Progent's Microsoft-certified consultants can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can help you design, deploy, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of ISA Server 2006 and offers a easily administered web gateway that acts as a single-server solution for an array of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting features, allows custom reporting generated by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft consultants can assist you to plan and carry out test and production implementations; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of any size to design, deploy, administer, and repair a backup system based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older versions of Data Protection Manager or from another backup platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging issues, or full project management support. Progent's consultants can also help your business to design Data Protection Manager into an enterprise-class disaster recovery plan.

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    Progent provides three essential types of Helpdesk services : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers easy access to a dependable support resource with extensive experience delivering phone support and online repair for networks based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a key contributor to business productivity. Progent's target is to resolve and not simply report problems.

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    SQL Server 2016 introduces major enhancements in speed, scale, security, availability, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to assist businesses of all sizes to configure, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.

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    Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to develop a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, fault-tolerant system solution that takes into account reliability issues covering a broad range of infrastructure technologies and processes.

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    Progent's Microsoft-certified consultants offer small and mid-size businesses world-class consulting support for Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution formerly called SMS Server. System Center Configuration Manager offers a range of enhancements to Systems Management Server 2003 such as full automation, integrated Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified engineers can show you how to use SMS Server or System Center Configuration Manager effectively for streamlined OS and application software deployment, security patch administration, application metering, and licensing compliance. Progent's consultants can also assist your company to migrate smoothly from SMS Server to System Center Configuration Manager.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that gives the maximum degree of availability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management options are based upon mature virtualization technologies that allow small businesses with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure support, and network management while achieving world-class reliability and an unmatched level of vendor independence.

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    Microsoft Communications Server provides Instant Messaging and Real Presence as part of an extensible, world-class solution featuring advanced security, transparent integration with additional Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger intellectual property security with this easy-to-manage, fault-tolerant IM platform. Effective deployments of Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your entire corporation.

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    Cisco Unified Communications Manager (Unified CM), previously known as CallManager, is the core of Cisco's collaboration platform. Unified Communications Manager and Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified consultants offer efficient and budget-friendly remote and onsite support to help organizations of all sizes to create and administer Unified CM ecosystems by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add optimum business value. Progent's consultants can help with any aspect of CUCM configuration and debugging in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, designing UCS server clustering systems for survivability, capacity planning, and integration with Exchange and Skype for Business.

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