Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff may be slower to recognize a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware is able to achieve within a target's system, the longer it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the time-critical first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses in the Calgary area to identify and isolate infected devices and guard clean assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Calgary
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically sets the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement fee in exchange for the decryptors required to unlock encrypted files. Ransomware assaults also attempt to exfiltrate files and hackers require an additional payment in exchange for not publishing this information or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major problem according to the nature of the stolen data.

The recovery process after a ransomware attack has a number of distinct phases, most of which can proceed concurrently if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical initial response requires arresting the sideways progress of the attack within your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes consist of isolating affected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible delay. This process is typically the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and safe remote access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complicated recovery process. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to put vital services back online as fast as possible.
  • Data recovery: The work necessary to recover data damaged by a ransomware attack depends on the state of the systems, how many files are affected, and which restore techniques are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line at the time of the assault.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized businesses the benefits of the same anti-virus technology implemented by some of the world's biggest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, classification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryption utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and uncovers vulnerabilities in policies or work habits that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes like operational resumption are pursued concurrently. Progent has an extensive roster of IT and cybersecurity experts with the knowledge and experience required to perform the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your information system following a ransomware intrusion and rebuild them rapidly into a functioning system. Progent has worked with leading insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Calgary
For ransomware system recovery services in the Calgary metro area, call Progent at 800-462-8800 or see Contact Progent.

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