Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support personnel are likely to take longer to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware can achieve within a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Calgary area to identify and quarantine breached devices and guard undamaged resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Calgary
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively throws the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment for the decryptors needed to unlock scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an additional settlement for not publishing this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the stolen information.

The recovery process subsequent to ransomware attack has a number of crucial phases, most of which can proceed in parallel if the recovery team has enough members with the necessary skill sets.

  • Quarantine: This time-critical first response requires arresting the sideways progress of ransomware across your network. The more time a ransomware attack is allowed to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities consist of isolating affected endpoint devices from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access. Progent's recovery team uses advanced collaboration tools to coordinate the multi-faceted recovery effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's management and IT group to prioritize tasks and to get essential resources back online as quickly as possible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This provides another level of protection and restoration ability in the event of a ransomware breach.
  • Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools implemented by some of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring physical and virtual devices and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault progressed through the network helps your IT staff to assess the damage and brings to light gaps in security policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can be time consuming, it is essential that other important activities such as business continuity are performed concurrently. Progent maintains an extensive team of IT and security professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This breadth of skills allows Progent to identify and integrate the surviving parts of your network after a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with top insurance carriers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Calgary
For ransomware recovery expertise in the Calgary metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in an environment that gives the maximum level of availability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management options are based upon mature virtualization architectures that allow small companies with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor independence.

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    Progent's Linux consulting services offer small and mid-size companies and software developers assistance with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise provides you with an easy one-stop consulting firm to help you build and manage a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Microsoft Mac Office allows Mac users to run the industry's most familiar office productivity programs. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered computers so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.

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    Progent's certified consultants can provide offsite and onsite consulting services to help your company to administer, maintain, and repair PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, backup and restore, remote connectivity, smartphone and tablet integration, Wi-Fi network design, and remote system monitoring and alerts.

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    Progent offers the part-time assistance of a seasoned Chief Information Officer who can offer a broad perspective to assist your company select and support IT solutions to match your current needs and that can serve as a firm basis for your future growth. Progent's part-time or temporary Chief Information Officer services offer economic leverage to companies who want to optimize the benefits from their IT investment but who are without the budget or hesitant to take on another high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of consultants certified to support all major operating systems and networking technologies plus a broad range and application software, Progent is in a unique situation to provide objective recommendations as well as advanced technical help for developing IT solutions that fit the special needs of your organization.

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    Progent's Microsoft-certified consultants offer companies of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, teams and data. SharePoint Server offers a common spot for your employees or clients to connect to, organize, share and interact with relevant data, files, and software and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and major tasks with the information they've developed in a way that makes data easy to find, download and re-use. Progent's certified SharePoint experts can assist your organization to manage your existing SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Even if your company has a small computer services group and a modest IT budget, your information system can still feature the same high reliability and performance that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network professionals, the latest system management products for proactive monitoring and alerts, and economical service programs such as a help desk service to keep your mission-critical network applications and servers up and running.

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    Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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    Microsoft Dynamics Customer Relationship Management helps small businesses build positive customer relationships. Integrated Sales and Customer Service components allow in-house staff to share data to help promote sales success and deliver steady, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to combine Microsoft Dynamics CRM with your marketing or customer service databases.

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