Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT personnel may be slower to become aware of a break-in and are less able to organize a quick and forceful defense. The more lateral movement ransomware is able to manage within a victim's system, the longer it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the Calgary area to identify and isolate breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Calgary
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryption tools needed to unlock encrypted files. Ransomware assaults also try to exfiltrate information and TAs demand an additional ransom for not publishing this data or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware penetration has several crucial stages, most of which can be performed concurrently if the response team has enough members with the necessary experience.

  • Quarantine: This time-critical first response requires arresting the sideways spread of the attack across your IT system. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of cutting off infected endpoint devices from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the least downtime. This effort is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network architecture, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get essential services on line again as fast as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and notebooks that were not connected at the time of the attack.
  • Implementing modern AV/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical anti-virus tools used by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, detection, containment, repair and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Activities include establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; debugging decryption problems; building a clean environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning computers and services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline across the network from beginning to end. This history of how a ransomware assault travelled through the network helps you to assess the impact and uncovers vulnerabilities in rules or processes that need to be rectified to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensics is typically assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key activities like business continuity are executed in parallel. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to perform activities for containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP application software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware intrusion and rebuild them quickly into a viable network. Progent has collaborated with top cyber insurance providers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Calgary
For ransomware recovery consulting services in the Calgary metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point experts can provide economical online and onsite support for Catalyst Wi-Fi 6 wireless access points.

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