Fast Remote Technical Support for Calgary Alberta IT Networks
Immediate Online Technical Support for Calgary SystemsFor organizations in Calgary Alberta, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems rapidly. This reduces direct costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested processes which allow the highest degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.

Progent's powerful technical support reporting system stores extensive histories describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help provided to each Progent customer by every Progent consultant. This history of anomalies and repairs is organized as a quickly accessible proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to arrive at the best resolutions promptly.

Online technical support services offered by Progent to companies in Calgary Alberta include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast recovery of important files, applications, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of experienced information technology consultants offers your clients in Calgary Alberta quick access to an effective support resource with substantial experience providing telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's intent is to resolve and not just track IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Calgary Alberta online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting potential trouble spots before they evolve into downtime, system monitoring can minimize disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems based on multiple operating systems.
How Your Calgary Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Calgary Alberta, Progent's phone-based network support specialists are ready to deliver effective and affordable system help whenever your organization needs it. More than two decades of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Calgary office deals with a local independent support technician or maintains an in-house IT staff that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Support for Calgary Alberta
Progent's online help, remote troubleshooting, network security expertise, and network administration services give businesses in Calgary Alberta unparalleled leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, refined remote support software, and understanding of corporate IT enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of network service, performing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to each client. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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