Fast Online Technical Support for Calgary Alberta Computer Networks
Fast Online Consulting for Calgary SystemsFor companies in Calgary Alberta, Progent offers online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the practical experience and have access to the advanced technology needed to solve the majority of information system problems rapidly. This lowers direct costs because service calls use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast fixes somehow end up as big invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and proven processes which allow the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to link to your computer system without compromising network security.

Progent's advanced technical support database application stores detailed histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help provided to every client by every consultant. This archive of problems and resolutions is structured as a conveniently retrievable internal knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from vendors' internal support staff so Progent's online consulting experts can find the most efficient resolutions quickly.

Remote support services available from Progent to companies in Calgary Alberta include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants provides your customers in Calgary Alberta quick communication with an effective network service group with years of background offering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a major driver of business productivity, and Progent's intent is to fix rather than merely track network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides remote professional engineering expertise and education in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Calgary Alberta remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering emerging problems before they expand into crashes, automated monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of operating systems.
How Your Calgary Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Calgary Alberta, Progent's online network support specialists are ready to deliver professional and affordable system help the moment your business needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Calgary organization has a local freelance support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Calgary Alberta
Progent's remote support services enable your Calgary business to enjoy the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Calgary Alberta, nearby computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to supplement your regular help and to convey valuable information to increase your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. While independent consultants have less overhead than larger consulting companies and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your company grows, network unavailability and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an information architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed systems require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a network architecture able to offer the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices need advice and technical training to negotiate an ever more complex array of technology options capable of promoting business growth and improving productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of network service, performing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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