Fast Online Technical Support for Calgary Alberta Information Networks
Urgent Phone Technical Support for Calgary SystemsFor companies in Calgary Alberta, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls use up minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes manage to turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which ensure the maximum degree of efficiency for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network without compromising system security.

Progent's advanced service database system keeps extensive histories for all support that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to each client by any Progent consultant. This history of trouble tickets and fixes is stored as a readily retrievable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts can arrive at the best solutions quickly.

Online support services offered by Progent to companies in Calgary Alberta include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of seasoned information technology consultants provides your clients in Calgary Alberta quick assistance from a large technical support resource with substantial experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of company productivity, and Progent's goal is to resolve instead of merely record network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group offers online advanced engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Calgary Alberta online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into network outages, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of platforms.
How Your Calgary Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Calgary Alberta, Progent's online network support engineers can deliver effective and economical system help the moment your business has to have it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Calgary organization relies on a local independent support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Calgary Alberta
Progent's online IT consulting services enable your Calgary company to experience the advantages of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most businesses in Calgary Alberta, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical problems. However, serious problems might occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to augment your local resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may force your company to go without help during an IT crisis. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These badly built environments need careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can deliver the solid foundation to handle current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Progent is one of the most qualified network support companies for integrating email and messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full benefits of Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.

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  • Emergency Forefront Threat Management Gateway Specialists Forefront Network Inspection System Help and Support
  • Emergency Integration Services Microsoft Windows SBS MS Windows Small Business Server 2008 Services
  • Cisco Expert Calgary Canada IT Outsourcing Companies
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  • Online Support Services Exchange 2019 Hybrid Integation
    Microsoft Exchange 2019 Specialist

    Progent can assist your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.

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  • Exchange 2003 Server Migration Microsoft Certified Partner Migration Consultants Exchange 2003 Server
  • Flexential Internet Data Center Consultants Flexential Tampa Data Center Consult
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  • Forefront Threat Management Gateway Support and Help 24-7 Specialists Forefront Network Inspection System
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  • Award Winning Cisco and Microsoft Certified Expert Calgary-Red Deer Small Business IT Outsourcing Firm
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    24-Hour Adobe Illustrator Train

    Progent's Apple Mac experts can promote the creative aspect of Mac computing by providing help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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  • QTS Sacramento Colocation Center Services
    QTS Internet Data Center Consulting Services

    The QTS Colocation Center facility is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation facility or if your business is planning on migrating your main or offsite backup equipment to the Herakles data center, Progent can provide a range of affordable consulting services such as colocation relocation, equipment installation and upgrades, network optimization, comprehensive project management services, virtual server configuration, remote network monitoring, streamlined system management, software programming, disaster recovery/business continuity solutions, security evaluation, and the use of the Progent Test Lab.

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  • Immediate wi-fi controller On-site Technical Support 8540 wireless controller Remote Support
  • Cisco and Microsoft Certified Expert Calgary Canada Network Services
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  • Integration Support Cisco PIX 500 Firewall Migration PIX Firewall Migration Online Support
  • Largest MCSE Expert Certified Information Technology Consulting Windows Server 2012 24-Hour Windows Server 2012 R2 IT Consultant
  • Largest Work from Home Employees Consulting Services nearby Calgary - Collaboration Solutions Guidance Calgary, Alberta Calgary Telecommuters Collaboration Solutions Assistance

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    Top Co-managed Service Desk Support

    Progent's Network Helpdesk Outsourcing Services for desktop technical support are designed specifically for small businesses who need fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who must operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Applications Selection and Integration.

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  • Microsoft Experts High Availability Interoffice Connectivity Technology Professional
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    Progent's high availability inter-site connectivity and fault tolerant system infrastructure professionals can help small companies create non-stop Interoffice connectivity via redundant system architectures featuring transparent failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide economical 24x7 interoffice networking.

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  • MCSE Expert Certified Windows Server 2012 R2 Virtual Fibre Channel Consultant Services Microsoft Expert Windows Server 2012R2 upgrade Consultant
  • MRTG Online Troubleshooting Linux Network Monitoring, Nagios and MRTG Professional
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  • Mac and Windows Outsourcing
    Largest Windows and macOS coexistence Help and Support

    Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to combine Mac and Windows systems into seamless environments with full sharing and collaboration support. Enabling efficient co-existence among a mix of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and background with Apple Macintosh and Windows products. Progent's background in Windows and Apple service makes it possible to offer expert support to companies that depend on these technologies to maintain their competitive edge. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

  • Microsoft Exchange 2007 Technology Professional Microsoft Expert Exchange 2007 Edge Server Computer Engineer
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  • Microsoft Lync Server 2013 IM Outsourcing Top Ranked Lync Server 2013 and Android Consultancy
  • Microsoft Office 2003 Integration Services Microsoft Computer Consultancy Services
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  • Microsoft Teams AAD Connect Engineer
    Microsoft Teams security Consultants

    Progent can assist your business to design an upgrade to Microsoft Teams from Skype for Business Online and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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  • Microsoft Windows 2003 Online Consulting Microsoft Windows 2003 Support
  • Microsoft Windows Server 2003 Cluster Help and Support Cisco and Microsoft Network Load Balance Network Consultant
  • Microsoft and Cisco Authorized Expert Small Offices Server Recovery Small Office Small Business IT Outsourcing Services

  • Best Metro Ethernet Engineer
    WiMax Services

    Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your company to evaluate or enhance your Internet services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include assessment of your existing bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and managing a smooth move to a new carrier and/or service plan. Network provisioning can include enhancing current routers and switches and deploying new ones, setting up firewalls, and designing fault-tolerant BGP configurations.

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    If your company is producing UNIX or Linux software on a network that has Microsoft Windows-based servers, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your field of strategic know-how without the constant hassle of managing your business network. Through the use of smart network monitoring and by delivering remote and on-site assistance when your company needs it, Progent offers an economical alternative for supporting an IT system that provides excellent dependability, security, and performance. Progent's Linux developer assistance offerings include comprehensive network support outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.

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  • Office Word for Mac Design Office Word for Mac Design Firm
  • Calgary Canada Server Setup
  • Online Support Small Business Small Business Network On-site Support
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  • Online Technical Support Exchange 2013 eDiscovery 24-Hour Technology Consulting Exchange 2013 VoIP
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    ISA 2004 Help and Support

    Progent's certified Forefront TMG and ISA Server 2006 consultants can assist you to plan, install, and manage a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, performance and ease-of-use that your business needs.

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  • Outlook Mac Consulting Professional Mac Email client for Exchange

  • SharePoint application development Consultant
    CISA Certified Security Expert Software Reporting

    For help writing, enhancing, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progent's team of programmers, database designers, and project managers can ensure you get the project completed on time and within budget. Progent's seasoned application programmers offer cost-effective and expert remote help for projects as small as creating VBA macros for Excel or as large as developing line-of-business RDBMS applications built on Microsoft SQL Server or MySQL.

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  • Private Cloud Virtual Datacenter Hosting Services Virtual Server Private Cloud Hosting Consultant
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  • Specialists Citrix desktop virtualization
    Citrix FlexCast Technical Support

    Citrix has developed a comprehensive family of products that deliver enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help you to assess the strategic advantages of Citrix virtualization products and help you plan, test, implement, troubleshoot, and maintain Citrix solutions.

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  • Remote Consulting Exchange 2003 Upgrade Consulting Exchange 2003 Server
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  • SCCM 2007 Windows Server Deployment IT Consultant Consultants SCCM 2007 Hardware Inventory
  • Immediate Calgary, Alberta Networking Help
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  • SQL 2008 Reporting Services Development Firm Remote Support SQL Server
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    Progent offers businesses of all sizes enterprise-class IT remote or on-premises consulting for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    Phone Support Services Arizona

    Progent's Technical Response Center (TRC) offers low-cost nationwide extended hours remote support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer extended hours telephone support and online secure computer access to isolate and resolve network problems quickly and economically.

  • Services Virtual Server Server Consolidation Consultant

  • Engineers Router patch management
    Consultants Software patch management

    Progent's support services for software/firmware update management provide organizations of all sizes a flexible and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as printers, infrastructure appliances like switches and Wi-Fi APs, and IoT devices like alarms and robotics.

  • Microsoft Expert Calgary Canada IT Consulting Services
  • Shared Help Desk Ticketing Specialists Virtual Helpdesk IT Services
  • Shared Service Desk Economics Integration Remote Supplemental Support Desk Cost Savings Support and Help
  • Top Rated Calgary-Medicine Hat Small Business IT Outsourcing Firm
  • Small Office Computer Engineer Small Office Setup and Support
  • Smartphone Support Services Microsoft Activesync Technical Consultant
  • Solaris Migration Immediate Sun Solaris Upgrade Consulting

  • ISA 2000 Server Computer Consultant
    ISA 2004 Server Remote Technical Support

    Progent's Microsoft-certified ISA Server consultants have broad backgrounds developing corporate security designs for information systems with many sites, mobile users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small business plan and implement a configuration of ISA Server 2004 that supports your IT security needs without restricting your network.

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  • Support and Help Microsoft Video Conferencing Online Consulting Microsoft VoIP
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  • Apple Macintosh Infrastructure Consulting
    iPad Network Consultant Services

    Progent's Apple Mac support consultants can help you with a wide range of network infrastructure issues such as network architecture, remote and mobile access, internetwork compatibility, security, and new technologies including Voice over IP and fast wireless networking. For company networks built exclusively on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to deal with the complexity of planning, integrating, and supporting a system infrastructure that is robust, safe, efficient and aligned with your corporate goals. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also give you access to skilled experts to support Cisco routers and switches.

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  • Consultant Services Exchange 2013 In-Place Hold
    Exchange 2013 In-Place Hold On-site Technical Support

    Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements affect key IT areas like manageability, availability, security and compliance, operational costs, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.

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  • Microsoft AD Consultant Services
    Integration Active Directory Exchange

    Progent can assist you to design and carry out a smooth move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity management across on-premises and cloud assets.

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  • Top Quality Remote Workforce Consultants - Calgary - Cybersecurity Systems Consulting Experts Alberta Alberta 24x7 Calgary Remote Workforce Endpoint Security Solutions Consulting Experts
  • Top Ranked SharePoint Portal Server 2003 Technology Consulting Services Engineer SharePoint Server 2003

  • Microsoft SBS 2011 Technology Consulting
    Microsoft Small Business Server Consultants

    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a powerful but manageable information. The IT demands of the Microsoft .NET components included with Small Business Server calls for a network consultant with real-world experience planning and building seamless, comprehensive business network environments. Progent's Microsoft SBS Server consultants have an average of over a decade of background supporting business networks powered by Microsoft products. This background assures you success in installing, managing, and troubleshooting IT solutions that include the SBS Server package of servers and applications.

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  • Engineer SharePoint Server 2003
    Integration Support Windows SharePoint Services

    Progent's Microsoft-certified experts can show you how to rationalize the business justification for implementing SharePoint 2007, consult with you on the appropriate edition of Microsoft SharePoint for your application, offer setup and deployment expertise, help you to install Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your standard and customized application software to operate with SharePoint Portal Server 2007, design a company-wide security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk services.

  • Urgent Consulting Services Telecommuter Services Helpdesk for At Home Workers On-site Technical Support
  • Urgent Meraki Outdoor Wi-Fi Access Point Computer Consultant Meraki Wi-Fi AP Troubleshooting
  • Windows 2003 Server Consultants Windows Server 2012 R2 Remote Support Services
  • Windows Server 2012 R2 Configuration Manager Configuration On-site Technical Support Windows 2012 R2
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  • Android DNS Integration Services
    Android DNS Consultant Services

    Progent's seasoned team of network consultants and subject matter specialists have years of background providing remote and on-premises support for organizations of all sizes who want to integrate Android phones and tablets into their information systems so that mobile clients can be productive from anywhere. Progent offers the breadth of know-how to solve network problems that involve numerous vendors and that entail a combination of older and up-to-date technology. Progent offers cost-effective online expertise to assist you with any aspect of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to help you to resolve particularly stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you finish major IT initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one training to help you manage and use Android phones to maximize their business value.

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  • Zero Downtime Network Configuration Top Quality Engineer Zero Downtime Network
  • web application development Consulting SQL Server Reporting Services Remote Technical Support
  • wi-fi controller Engineer Technical Consultant 5500 Wireless Controller

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