Immediate Remote Support for Calgary Alberta Information Networks
Urgent Remote Help for Calgary SystemsFor companies in Calgary Alberta, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. This lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and associated costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to communicate with your computer system without violating network security.

Progent's advanced customer support reporting application keeps detailed documentation describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of services delivered to every Progent customer by any consultant. This database of problems and fixes is organized as an easily exploitable proprietary database that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical databases and allow fast access to vendors' internal support staff so Progent's online consulting experts are able to determine optimal resolutions in the least time.

Remote support available from Progent to customers in Calgary Alberta include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup processes and allow transparent backup and rapid recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to verify your identity on a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk Call Center software products to address the particular requirements of your corporation, or adding temporary online personnel to supplement your existing Call Center group to deal with demanding events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants provides your clients in Calgary Alberta instant access to a dependable network service group with substantial background providing phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a solid contributor to company success, and Progent's target is to solve and not merely track network issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in special business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Calgary Alberta online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause network outages, system monitoring can minimize stressful and costly network failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments that support multiple platforms.
How Your Calgary Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Calgary Alberta, Progent's phone-based network support specialists can provide expert and cost-effective system help the moment your business requires it. More than two decades of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Calgary office relies on a regular independent support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Calgary Alberta
Progent's phone help, Internet-based repair, system security expertise, and system management services give companies in Calgary Alberta unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's professionals can provide your business world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    System Center 2016 provides important improvements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

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    Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These improvements favorably impact key areas like manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange 2013, create an efficient validation and rollout plan, and train your IT staff to manage your Exchange 2013 environment. Progent also offers affordable online consulting and management services for Microsoft Exchange Server 2013.

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    VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can rapidly recover the complete virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, configure, test and maintain a DR solution based on VMware SRM and VMware NSX.

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    Microsoft Dynamics Customer Relationship Management helps small businesses build profitable client interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help promote selling success and deliver consistent, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service databases.

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    Our compensation model is based on revenue sharing, so similar to working as a freelance contractor, your earnings are entirely tied to your generated revenue. Certain of our support staff stress quality of life and elect to consult at an easy pace, using our self-determined schedule to follow individual pursuits like mountain biking, motorcycle racing, skiing, surfing, vacations, or spending private time with relatives and acquaintances. Others take advantage of the opportunity to make major dollars through hard effort and long hours. Progent completely supports both ends of the spectrum plus everything in the middle.

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