Immediate Online Technical Support for Calgary Alberta Networks
Fast Phone Support for Calgary SystemsFor companies located in Calgary Alberta, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to resolve the majority of network issues rapidly. This lowers immediate costs since service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which allow the maximum level of efficiency for remote help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to interface to your system remotely without breaching system security.

Progent's proven service reporting application maintains extensive records for the service that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to every customer by any Progent engineer. This archive of problems and fixes is organized as a readily retrievable support database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting specialists are able to come up with optimal solutions in the least time.

Online services provided by Progent to customers in Calgary Alberta include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced technology used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast restoration of critical files, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify your identity on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, selecting or enhancing Call Center application software to handle the special requirements of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology consultants offers your clients in Calgary Alberta instant access to an effective network service resource with extensive experience delivering telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's aim is to solve and not merely document technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Calgary Alberta remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to suit your business so that your computer maintenance is proactive rather than reactive. By spotting potential issues before they cause crashes, proactive monitoring can minimize inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate multiple platforms.
How Your Calgary Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Calgary Alberta, Progent's phone-based network support engineers can deliver expert and economical system help the moment your business needs it. More than two decades of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Calgary organization works with a regular freelance support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to handle sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Calgary Alberta
Progent's remote IT consulting services allow your Calgary organization to realize the benefits of on-call, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most offices in Calgary Alberta, nearby network service resources, whether represented by freelance consultants or a full-time IT staff, can deal with typical technical problems. On the other hand, serious problems sometimes occur when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online support specialists give you an easy, fast, and affordable solution to augment your regular resources and to transfer valuable information to increase your ability to resolve future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry smaller overhead than big service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture that can offer the stable foundation to handle current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business growth and improving efficiency. These companies do not need a network consultant who is motivated to sell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry experience, at the forefront of network service, executing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Microsoft and Cisco premier network consultants offer advanced help with a wide range of products and technologies and can provide that assistance online anywhere in the U.S. or in person in select cities across the country and anywhere in California. Progent offers remote help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network issues, as well as the the assistance of CISM-qualified security engineers to assist with high-level security planning and troubleshooting. Progent has provided online troubleshooting to businesses in all 50 states in the United States.

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    • Meraki Dashboard Network Consultant
    Meraki 802.11ac Access Point Information Technology Consulting

    Progent's Meraki wireless AP consultants offer online and on-premises support services to assist organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, performance, security, manageability and uptime for wired and wireless users irrespective of their mobility or computing device.

  • Calgary Canada Network Support Service
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