Fast Remote Troubleshooting for Calgary Alberta Information Networks
Urgent Online Help for Calgary NetworksFor organizations located in Calgary Alberta, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where fast fixes manage to end up as major tabs. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for remote technical support and repair for computer networks of any size. Progent's online support team can communicate with your system remotely without compromising system security.

Progent's powerful service database application maintains thorough records describing the service that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to each Progent customer by every Progent engineer. This history of problems and fixes is organized as a conveniently searchable internal knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Remote technical support services available from Progent to businesses in Calgary Alberta include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT staff and your assigned Progent consultant so emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and allow transparent backup and rapid restoration of vital files, apps, images, plus VMs. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your corporate network support group. Client access to the Help Desk, provision of support services, problem escalation, ticket generation and updates, efficiency metrics, and management of the support database are consistent whether issues are taken care of by your internal support resources, by Progent, or a mix of the two. You have complete flexibility to expand or reduce your share of IT support work as circumstances demand. Progent takes care of startup installation and onboarding of the professional services PSA software plus workflow documentation, testing and education. To learn more about ProSight Shared Support, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Call Center or enhancing your existing organization, identifying or customizing Call Center software to handle the special needs of your corporation, or adding occasional phone support personnel to reinforce your in-house Help Desk team to deal with unusually busy situations such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Calgary Alberta immediate contact with a dependable support resource with substantial background providing phone support and online repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's aim is to fix instead of simply document IT problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Calgary Alberta online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By uncovering looming trouble spots before they expand into crashes, remote monitoring can avoid inconvenient and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support multiple operating systems.
How Your Calgary Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Calgary Alberta, Progent's online network support engineers can provide expert and economical IT support the moment your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Calgary office has a local freelance support technician or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft certified consultants can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Calgary Alberta
Progent's online network troubleshooting services enable your Calgary business to realize the advantages of timely, world-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most businesses in Calgary Alberta, local computer service resources, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of network issues. However, serious problems may spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's on-call support specialists give you an easy, quick, and affordable way to supplement your regular help and to pass on valuable information to increase your capability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often rely on individual freelance service providers. While independent consultants carry less overhead than larger service companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled onto an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed systems need proper analysis, smart long-term planning, and wide technical expertise to upgrade to a network architecture able to offer the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



An index of content::

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    Progent's veteran team of IT consultants and application experts have years of background providing remote and on-premises assistance for businesses of any size who need to incorporate Android phones into their information systems so that mobile clients can be productive from virtually anywhere. Progent has the range of skills to resolve network problems that involve numerous vendors and that represent a combination of legacy and current information technology. Progent provides affordable remote expertise to help you with any facet of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management services to help you finish strategic IT projects on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training to show you how to manage and operate Android phones to maximize their business value.

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    Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and more secure Active Directory implementation. Both versions also provide the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime.

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