Fast and Affordable Online Help for Calgary Alberta Computer Systems
Immediate Online Consulting for Calgary SystemsFor organizations in Calgary Alberta, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network issues quickly. This reduces immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed only for the support that you receive. In contrast to many online service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow end up as large invoices. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-tested processes that allow the highest level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to link to your company's network remotely without compromising network security.

Progent's sophisticated service reporting application keeps thorough documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance delivered to every client by every consultant. This archive of anomalies and solutions is structured as a readily searchable internal knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions quickly.

Remote support offered by Progent to clients in Calgary Alberta include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast recovery of important files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you�re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your current one, selecting or customizing Help Desk software to address the unique needs of your corporation, or providing occasional phone support staff to work with your existing Help Desk Call Center group during high-demand situations like software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned network experts provides your computer users in Calgary Alberta immediate assistance from a reliable network service group with years of background offering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key driver of company performance, and Progent's goal is to resolve and not merely track IT problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online professional engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center2, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Calgary Alberta online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to fit your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, remote monitoring can avoid stressful and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Calgary Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Calgary Alberta, Progent's online computer support engineers are ready to provide professional and economical IT support the instant your business needs it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Calgary business works with a regular freelance consultant or maintains a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft certified consultants can provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Organizations in Calgary Alberta
Progent's online support services allow your Calgary company to enjoy the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most companies in Calgary Alberta, local computer support resources, whether represented by independent consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, IT crises can occur when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to convey valuable information to increase your capability to resolve downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly depend on independent freelance consultants. While freelance consultants have less overhead than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed systems need proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for promoting business growth and improving productivity. These companies hardly need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, in the trenches of network support, executing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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