Fast Online Technical Support for Calgary Alberta Information Networks
For companies in Calgary Alberta, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls use up minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes manage to turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which ensure the maximum degree of efficiency for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your network without compromising system security.
Progent's advanced service database system keeps extensive histories for all support that Progent's clients have received. Progent's staff engineers have access to the details of all help delivered to each client by any Progent consultant. This history of trouble tickets and fixes is stored as a readily retrievable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts can arrive at the best solutions quickly.
Online support services offered by Progent to companies in Calgary Alberta include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of technology support services such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult challenges surrounding network design, installation, administration, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent value because their broad experience allows them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of the latest remote troubleshooting technology to provide fast, safe, and economical analysis and remediation.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of infrastructure devices by offering services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help you to recuperate quickly following a damaging penetration. Security services available from Progent cover in depth information security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; building secure techniques for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Calgary Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology consultants provides your clients in Calgary Alberta quick assistance from a large technical support resource with substantial experience offering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of company productivity, and Progent's goal is to resolve instead of merely record network issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group offers online advanced engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Calgary Alberta online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into network outages, system monitoring can ward off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on a mix of platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Calgary Alberta, Progent's online network support engineers can deliver effective and economical system help the moment your business has to have it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Calgary organization relies on a local independent support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.
Advantages of Progent's Network Help for Companies in Calgary Alberta
Progent's online IT consulting services enable your Calgary company to experience the advantages of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic value by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
With most businesses in Calgary Alberta, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical problems. However, serious problems might occur when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these cases, Progent's online support experts give you a convenient, quick, and economical solution to augment your local resources and to transfer valuable information to increase your ability to resolve downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants have smaller overhead than big service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may force your company to go without help during an IT crisis. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Seamless Growth
Businesses often start with an information architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These badly built environments need careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure that can deliver the solid foundation to handle current business demands and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need advice and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, fine tuned support software, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.