Immediate Online Troubleshooting for Calgary Alberta IT Networks
Urgent Online Help for Calgary NetworksFor organizations located in Calgary Alberta, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to turn into large tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which permit the highest level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your company's environment remotely without compromising corporate security.

Progent's sophisticated service database application includes extensive documentation describing all service that Progent's customers have received. Progent's team engineers have access to the specifics of support provided to each Progent customer by any Progent consultant. This history of anomalies and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.

Remote technical services available from Progent to clients in Calgary Alberta include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk group during unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced network professionals provides your workers in Calgary Alberta rapid communication with a large support group with substantial experience providing telephone-based support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a major driver of business efficiency, and Progent's target is to resolve instead of simply report technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group offers remote advanced consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Calgary Alberta online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting potential problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a combination of platforms.
How Your Calgary Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Calgary Alberta, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your company needs it. More than two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Calgary business relies on a regular freelance consultant or employs an in-house organization that can handle typical computer issues, Progent's Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Calgary Alberta
Progent's remote network troubleshooting services allow your Calgary company to experience the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being more reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    With most companies in Calgary Alberta, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can resolve typical technical problems. On the other hand, IT crises can strike when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and economical solution to augment your regular help and to transfer valuable information to increase your ability to deal with future issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants carry less overhead than larger service companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your business expands, network downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system remains available.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments require careful assessment, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical training to navigate through an increasingly complex array of technology options capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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