Fast Online Technical Support for Calgary Alberta Networks
Immediate Online Support for Calgary NetworksFor companies located in Calgary Alberta, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. Efficient support reduces direct expenses since service calls use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many online service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid situations where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and proven processes which allow the maximum degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to link to your computer system without compromising system security.

Progent's powerful technical support reporting application stores comprehensive records describing the service that Progent's clients have received. Progent's team engineers have access to the records of all help provided to each customer by every consultant. This history of problems and resolutions is structured as an easily searchable internal knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to find the best resolutions in the least time.

Remote support services offered by Progent to businesses in Calgary Alberta include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Call Center application software to handle the special requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk team to handle demanding scenarios like software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced network experts provides your computer users in Calgary Alberta immediate access to a large support group with years of experience offering phone support and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a key enabler of company success, and Progent's policy is to solve and not merely track network problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team offers remote advanced consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Calgary Alberta remote hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your IT support is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive information system failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a variety of OS platforms.
How Your Calgary Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Calgary Alberta, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system support the instant your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Calgary office works with a regular independent consultant or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Calgary Alberta
Progent's online support services enable your Calgary business to realize the advantages of timely, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    With most businesses in Calgary Alberta, local computer service providers, whether represented by freelance consultants or an internal maintenance staff, can take care of typical technical problems. On the other hand, major troubles can occur when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support specialists provide an easy, fast, and affordable way to augment your local resources and to pass on valuable knowledge to improve your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies commonly rely on individual freelance consultants. While freelance consultants carry less internal costs than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your business grows, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies often start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs can get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the productivity of the business. These poorly designed systems require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure that can offer the solid foundation to meet critical business demands and ease future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer engineer who is trying to resell a specific vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    If your company does not require immediate remote support but expects to require technical services with your network soon, you can save time and money and ensure that the right IT skill will be available when you require it by contacting a Progent sales agent and registering as a customer. For details, call 800-993-9400 or email information@progent.com.


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