Immediate Remote Troubleshooting for Calgary Alberta IT Networks
For organizations in Calgary Alberta, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote support experts offer exceptional value because they have the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online support companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where quick fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to connect to your environment remotely without compromising system security.
Progent's sophisticated service reporting system includes extensive records describing the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to each customer by every consultant. This archive of trouble tickets and responses is stored as a readily accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.
Online support services offered by Progent to clients in Calgary Alberta include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking engineers, and certifies an individual's network technology skills at the master level. Cisco CCIEs can handle even the most complex issues surrounding network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise allows them to solve problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your environment via advanced remote support tools to perform efficient, safe, and economical analysis and remediation.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices by offering services that include:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: in depth information security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 integration solutions with on-prem installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad array of computer technologies including network architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this added form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To learn more about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Calgary Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your established one, selecting or enhancing Help Desk Call Center software to handle the particular requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk team to deal with unusually busy events such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Calgary Alberta quick communication with an effective network service resource with years of experience offering telephone-based help and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a major driver of business productivity, and Progent's goal is to solve and not just track IT problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff offers online professional consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Calgary Alberta remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they cause full-scale emergencies, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a mix of operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Calgary Alberta, Progent's phone-based network support specialists can deliver expert and cost-effective system support whenever your company has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Calgary company relies on a local independent consultant or maintains a full time IT staff that know how to handle common network problems, ProgentÔŅĹs Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Calgary Alberta
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in Calgary Alberta the greatest leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Calgary Alberta and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online service and requires no monthly retainer for support services provided during regular working hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that match the special needs of your company.
- State of the Art Online Access Tools
Protected remote access allows Progent's support experts to observe exactly what your users see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive onsite service call. Sophisticated online connectivity tools and experienced engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, in the trenches of network service, executing a broad range of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.