Fast Remote Support for Calgary Alberta Networks
Immediate Remote Consulting for Calgary NetworksFor businesses located in Calgary Alberta, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs since solutions require fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick solutions somehow end up as large bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and proven processes which permit the highest level of effectiveness for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to connect to your company's network without breaching system security.

Progent's sophisticated service database system keeps detailed documentation describing all support that Progent's clients have been provided. Progent's team consultants have access to the details of assistance rendered to each Progent client by every engineer. This archive of issues and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's online service experts can arrive at the most efficient solutions quickly.

Remote support offered by Progent to customers in Calgary Alberta include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your established one, identifying or customizing Help Desk software to handle the special requirements of your company, or adding occasional online personnel to supplement your internal Help Desk Call Center team to deal with high-demand scenarios such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned information technology professionals provides your customers in Calgary Alberta immediate communication with an efficient technical support resource with years of background delivering phone consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business success, and Progent's target is to fix rather than just report IT issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Calgary Alberta remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By exposing potential issues before they result in downtime, proactive monitoring can ward off stressful and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a variety of operating systems.
How Your Calgary Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Calgary Alberta, Progent's phone-based network support specialists can provide expert and cost-effective IT support whenever your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Calgary organization works with a local independent support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to address sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Calgary Alberta
Progent's remote network troubleshooting services enable your Calgary business to have the advantages of on-call, expert IT support without the expense of managing a full-time IT organization. Your network will derive added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most offices in Calgary Alberta, local network service providers, whether represented by freelance consultants or an internal IT staff, can handle the majority of network problems. On the other hand, major troubles can strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service experts offer an easy, quick, and economical way to supplement your local resources and to convey valuable information to increase your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses often rely on independent freelance consultants. Although freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of backup personnel may force your company to go without help during an IT crisis. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to handle current business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical training to navigate through an ever more complex maze of technology options capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of network support, performing a wide range of technical projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each customer. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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