Immediate Online Troubleshooting for Calgary Alberta IT Networks
For organizations located in Calgary Alberta, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs manage to turn into large tabs. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which permit the highest level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to communicate with your company's environment remotely without compromising corporate security.
Progent's sophisticated service database application includes extensive documentation describing all service that Progent's customers have received. Progent's team engineers have access to the specifics of support provided to each Progent customer by any Progent consultant. This history of anomalies and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.
Remote technical services available from Progent to clients in Calgary Alberta include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad variety of platform support such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 integration support, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and indicates a person's networking knowledge at the master level. Cisco CCIEs can deal with even the most stubborn issues encountered in network design, deployment, management, compliance, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise permits them to solve problems quickly. In common cases, less qualified engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via the latest remote support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure products. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware expert can help businesses to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised. If your Calgary network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Recovery Services
Progent's ransomware recovery experts can help your Calgary organization to restore an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's group of cybersecurity specialists bring the broad selection of knowledge required to reconstruct all vital components of a targeted system rapidly and with little data loss. To learn more, see Progent's ransomware cleanup and business continuity experts.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly after a serious penetration. Security support services offered by Progent cover thorough data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; guarding your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to address a wide range of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of important files, applications, system images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Calgary Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk group during unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network professionals provides your workers in Calgary Alberta rapid communication with a large support group with substantial experience providing telephone-based support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a major driver of business efficiency, and Progent's target is to resolve instead of simply report technical problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers remote advanced consulting support and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Calgary Alberta online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive and automated. By spotting potential problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a combination of platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Calgary Alberta, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your company needs it. More than two decades of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Calgary business relies on a regular freelance consultant or employs an in-house organization that can handle typical computer issues, Progent's Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Calgary Alberta
Progent's remote network troubleshooting services allow your Calgary company to experience the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being more reliable, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site support resources
With most companies in Calgary Alberta, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can resolve typical technical problems. On the other hand, IT crises can strike when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and economical solution to augment your regular help and to transfer valuable information to increase your ability to deal with future issues locally.
- Less Dependence on Freelance Service Providers
For network support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants carry less overhead than larger service companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may force your company to wait for help during an IT crisis. As your business expands, network downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system remains available.
- Build a Scalable Basis for Seamless Growth
Companies often start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly built environments require careful assessment, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies require advice and technical training to navigate through an increasingly complex array of technology options capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoft's popular server platforms with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of detailing and organizing support activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.