Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company processes. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Calgary organization to pick the right tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for getting you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Calgary, Alberta companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support an at-home work environment can be especially challenging if you have to manage a combination of personal equipment like PCs and laptops, Internet routers, and wireless appliances from various vendors and with a variety of operating systems and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office solutions allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement essential updates. Services available from Progent to help you to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network technology allows you to create a safe tunnel for authenticated remote workers to use IT resources located at your corporate data center or in a public cloud. Progent's consultants can assist you to configure and maintain VPN access between your teleworkers and your key network resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software to provide secure VPN connections for a wide selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and use a data center PC's desktop. This provides network managers more control over the computing environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent offers top-tier online consulting for deploying home routers from a range of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently used by telecommuters to access their Internet router for work. This can create performance and cybersecurity problems. Progent can help businesses to mitigate these problems by providing expertise like Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti wireless AP integration help.
  • Internet access methods impact the speed and availability of connections between at-home workers and the corporate network. Line-of-business applications may require backup Internet access in case the primary connection breaks. Progent can provide guidance for picking Internet service providers, picking appropriate service packages, and integrating redundant Internet access. See Internet connectivity solutions.

IP Voice Solutions for Remote Workers
Extending the corporate phone environment to accommodate remote users is critical to supporting an effective work-at-home solution. A variety of cloud-centric VoIP platforms are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or older platforms for IP voice management. Progent can help businesses of all sizes to plan or maintain a remote VoIP service that delivers the versatility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and deliver online integration and debugging services.

Voice/Video Conferencing for Telecommuters
A broad range of video conferencing products from leading vendors support online discussions, video conferencing, chat sessions, and screen sharing for both onsite workers and telecommuters. Many companies use a mix of products to accommodate their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and enhance the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business client software to support your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and help your business to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that deliver a consistent user experience for sharing information throughout a corporate network and on a wide selection of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their original publication and can help your company to configure these flagship collaboration platforms to maximize the effectiveness of your remote workforce.

SharePoint Integration Experts for At-Home WorkersSharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-based access to data, business processes, and tools for looking through company-wide information silos. SharePoint permits you to create secure web portals that enables at-home workforce to view and edit consolidated business intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, go to SharePoint integration and development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, visit deployment consulting for Microsoft Exchange.

Microsoft Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and colleagues can share them securely via a web browser. Included with Office and Microsoft 365, OneDrive enables remote workers to co-author files. Revisions made offline are synced when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.

Public Cloud Integration for Teleworkers
Progent can provide fast and affordable remote assistance for helping organizations to create, maintain and optimize integrated network architectures that combine internal data centers, teleworkers, branch offices, and cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud connectivity, identity, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersAzure is a leading family of public cloud services that enables you to utilize infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure features over 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for at-home workers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud services available on a subscription basis. Microsoft apps and services are marketed in a variety of bundles designed for users ranging from students and small offices to large corporations. Progent offers quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription plans available for Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. To find out about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower costs for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing you to create hybrid information systems. Progent's Exchange experts are available for as-needed assistance to guide you past tough technical roadblocks and can also provide comprehensive project management services to ensure your remote workers have convenient and safe access to your Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, refer to Exchange Online configuration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud arena and is the industry's biggest source of cloud services. Progent offers quick and economical online contact with cloud connectivity consultants who can assist your organization to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Integration for Remote WorkersGoogle Cloud is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to scale your existing IT assets with the Google Cloud, and Progent's database experts can help you make your key applications cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can assist your business to deploy VMs on GCP Compute Engine, design an efficient storage system with GCP Storage, and streamline identity management for teleworkers with Google Cloud Identity services. Progent's consultants can also help your business to use GCP's management tools to control and monitor your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) consulting services.

Help Desk Services for Remote Workers
A rapid, company-wide changeover to a teleworker workforce, which could be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support experts combined with world-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit the status of their active tickets, add information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows your company to expand your existing Call Desk organization by splitting delivery of Help Desk services seamlessly between your in-house IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model based on the number one professional services automation tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home (WFH) employees typically utilize their personal computers and usually work in an unsecured physical space. This increases their susceptibility to malware threats and calls for careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user training, and the creation of policies built on leading practices. Progent's veteran roster of data security solutions consultants can help your business to design, implement and maintain an effective security solution that guards critical IT assets in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be securely utilized by on-premises users and by teleworkers, mobile employees, vendors, clients, and the public. Modern firewall appliances permit you to assign and control appropriate permissions to different classes of users and to expand your network and modify your security as your business evolves and as network attacks become more sophisticated. Progent works with both new and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, visit firewall support services.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to track the disparate computers used by teleworkers and either block or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats before they can spread. When an attack is discovered, ProSight ASM instantly disconnects the infected endpoint from the network to contain the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used as this second form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of outside and internal security threats for an environment that incorporates teleworkers. Progent can run online, automated security analysis scanning for rapidly and economically detecting a broad range of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by data security experts with top certifications including CISA, CISSP, and GIAC, can help your business to evaluate your operations and governance policies and review your IT infrastructure to allow you to design the highest level of security for your telecommuters.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home environment and your internal and perimeter networks so you can identify, rank, fix, and confirm security weaknesses before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure in order to evaluate your present security posture. Progent's NodeZero experts can also assist you to strengthen your existing network security and can assist you to design and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-prem, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's threat analysis services powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper describing critical things to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves backing up and restoring vital information so as to prevent data loss and minimize restoration time in case of storage system failures resulting from hardware issues, software hiccups, human error, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for remote workers must cover multiple kinds of personally owned endpoints. Progent offers fast remote help from consultants knowledgeable about a wide range of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity plans commonly anticipate circumstances that require a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity consultants can help you to create, document and test a DR/BC strategy that includes the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized environment for safeguarding corporate data by controlling onsite, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate applications on devices, push updates and certificates, set up policies for accessing information and networks, set passwords, establish VPN tunnels, control how teleworkers share information, set up threat defense, verify compliance, and delete sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. To learn about Microsoft Intune and to find out how Progent can assist your company to use this platform to administer the endpoint computers of your at-home workers, go to Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Calgary, Alberta business, call 1-800-993-9400 or go to Contact Progent.