Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Calgary organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Calgary, Alberta businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be especially challenging if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, routers, and wireless appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background providing remote help for both legacy as well as current technologies in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated remote workers to access IT assets situated at your company data center or in the cloud. Progent can assist your company to deploy and manage VPN connections between your teleworkers and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and interact with a data center PC's desktop. This gives IT managers more control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent can provide top-tier remote consulting for configuring home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, often supporting families and guests, are frequently utilized by telecommuters to connect to their router for work. This can cause performance as well as security issues. Progent can help you to mitigate these issues by providing services that include Cisco Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet access methods affect the performance and reliability of connections between telecommuters and the corporate network. Business-critical processes may demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and integrating fault-tolerant Internet access. See Internet connectivity integration services.

IP Voice Solutions for an At-Home Workforce
Expanding the corporate PBX system to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a remote IP voice environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand integration and debugging expertise.

Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to manage your existing conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities that include voice/video conferencing, persistent chat, plus data sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user interface for exchanging information throughout multiple sites and on a wide range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can help businesses to tune these critical collaboration products to maximize the productivity of your at-home workforce.

SharePoint Integration Experts for Remote WorkersSharePoint uses web entities to allow collaboration and information delivery by offering policy-driven delivery of content, workflow, and utilities for searching through company-wide business data. SharePoint enables you to build protected portals that enables remote workers to see and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint support services, go to SharePoint configuration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to planning and configuration expertise for Exchange Server.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can share them safely via a browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to jointly author documents. Revisions created offline are synced when you reconnect to the Internet. For information about Progent's expertise for OneDrive, go to Microsoft Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling businesses to build, manage and optimize integrated network architectures that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration Services for Remote WorkersMicrosoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 services services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, refer to Azure consulting.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity applications and cloud services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of plans intended for customers ranging from students and small offices to major corporations. Progent offers fast and affordable remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration for TelecommutersExchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed help to get you through tough IT bottlenecks and can also provide comprehensive project management services to ensure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support expertise.

Amazon AWS Integration Services for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity consultants who can help your organization to design, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture so your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's support services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to extend your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and simplify identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also assist your business to utilize GCP's unified management technology to control and track your Google Cloud ecosystem. For information, go to Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your company to augment your existing Help Desk staff by splitting responsibilities for Call Center services seamlessly between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, visit Progent's Help Desk augmentation Services.

Security for At-Home Workers
At-home workers commonly utilize their own computing devices and often operate in an unsecured physical area. This increases their vulnerability to cyber attacks and requires judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user training, and the creation of policies based on leading practices. Progent's seasoned group of cybersecurity support consultants can help you to plan, implement and manage an effective security solution that guards critical information resources in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network environment that can be securely accessed by local users and by teleworkers, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your security profile as your company evolves and as cyber threats grow increasingly complex. Progent works with both new and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration services, refer to firewall support expertise.

Remote Security Monitoring and Management for TelecommutersOnline Endpoint Security Monitoring makes it possible to track the disparate devices utilized by teleworkers and either block or spot and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight ASM immediately disconnects the infected device from the corporate network to contain the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for a network that includes at-home workers. Progent can deploy remote, automated security analysis software for quickly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by data security experts with top certifications including CISM, CISSP, and GIAC, can help your business to audit your processes and policies and assess your network architecture to enable you to design the highest level of protection for your at-home workers.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about critical things to concentrate on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
The field of Data Protection involves backing up and recovering critical information so as to avoid data loss and reduce recovery time in case of storage system failures due to hardware breakdowns, programming hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must address multiple kinds of user-owned endpoints. Progent offers fast remote access to consultants familiar with a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features fine-grained restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans often envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding corporate data by managing on-premises, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, determine how teleworkers share information, establish threat protection, ensure compliance, and delete sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use this platform to manage the endpoint devices of your at-home workers, visit Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that helps network administrators to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Calgary, Alberta business, phone 1-800-993-9400 or go to Contact Progent.