Calgary Remote Workers Solutions Consulting Experts
System Planning, Setup, Administration and Call Center Consultants
Enlarging your remote workforce can have a major effect on network architecture, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Calgary organization to pick the appropriate tools and follow best practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Calgary, Alberta businesses to with any facet of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed to support an at-home work environment can be particularly complex if you have to accommodate a combination of personal hardware like desktop computers and laptops, Internet routers, and wireless APs from various manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote help for both outdated as well as current IT products in virtual office venues enables you to make cost-effective use of your available infrastructure and offers fast access to top-tire consultants for making essential updates. Support services available from Progent to assist you to create a productive telecommuting infrastructure include:
- VPN technology allows you to establish a secure tunnel for authorized at-home employees to use IT resources situated at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to set up Cisco's AnyConnect software to provide secure VPN tunneling for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and interact with a data center PC's desktop. This provides network managers substantial control over the computing ecosystem of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier online support for integrating routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and guests, are frequently used by at-home employees to connect to their router for work. This can create performance and security issues. Progent can help you to resolve these problems by delivering expertise like Aironet configuration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless AP setup assistance.
- Internet access solutions impact the speed and reliability of connections between telecommuters and the company network. Line-of-business applications might demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume packages, and integrating high-availability Internet connections. See Internet access integration services.
IP Voice Solutions for Remote Workers
Expanding the company phone system to accommodate teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are used by SMBs to server teleworkers. Many enterprises rely on Cisco's modern or older platforms for IP voice solutions. Progent can assist organizations of any size to design or tune a remote VoIP service that delivers the flexibility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses tune their existing Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media applications used across the network. CUCM supports other combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to work with these solutions and deliver on-demand deployment and troubleshooting services.
Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from leading technology companies enable virtual meetings, video conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies use a mix of products to meet the needs of their various partners and customers. Progent can help your organization to manage your current conferencing ecosystem and enhance the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to support your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's consulting services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video conferencing, threaded chat, plus file sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help your business to tune your WAN architecture to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office suites, offering a rich ecosystem of productivity apps that create a cohesive user experience for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help your company to deploy these flagship collaboration products to optimize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. To learn more about Progent's support services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to enable collaboration and information delivery by providing policy-based access to data, workflow, and tools for looking through enterprise-wide business data. SharePoint permits you to create protected web portals that enables remote workers to view and update aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can retrieve them safely via a browser. Provided with Office 365, OneDrive enables at-home employees to jointly author documents. Revisions made offline are uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced remote support for enabling organizations to build, maintain and repair integrated network models that include internal data centers, teleworkers, branches, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of cloud software and services that enables you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure offers more than 100 services services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also show you how to establish protected connections to Azure for remote workers by setting up and troubleshooting firewall appliances and VPN tunnels. For details about Progent's expertise for Microsoft Azure, visit Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud services offered on a subscription basis. Office apps and services are marketed in a selection of plans intended for users ranging from students and households to large enterprises. Progent offers fast and affordable online access to consultants knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run smoothly with local Exchange environments, enabling you to create hybrid information systems. Progent's Exchange experts are available for occasional help to guide you past tough IT bottlenecks and can also provide comprehensive project management services to ensure your at-home workers have easy and safe access to your Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.
Amazon AWS is a pioneer in the public cloud arena and is the industry's top source of cloud services. Progent can provide rapid and economical online access to cloud integration experts who can help your organization to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-availability network model so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. To find out about Progent's support services for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud (GCP) is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help you to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent can also help your organization to utilize GCP's management technology to administer and track your Google Cloud ecosystem. To find out, go to Google Cloud Platform consulting services.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or revise their current tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your existing Call Desk staff by sharing responsibilities for Support Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your business to provide world-class IT support to your at-home workforce, see Progent's Call Center supplementation Services.
Cybersecurity for Teleworkers
At-home staff members typically use their own computing devices and often work in an unsecured physical space. This multiplies their vulnerability to malware threats and calls for careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the development of security policies built on leading practices. Progent's veteran team of data security support experts can help your business to design, implement and maintain an effective cybersecurity solution that guards vital information resources in environments that incorporate telecommuters.
Firewalls enable companies to create a network environment that can be securely accessed by on-premises users as well as by at-home workers, mobile users, vendors, customers, and the public. Next-generation firewall appliances allow you to assign and manage appropriate permissions to various groups of users and to scale your network and adjust your cybersecurity posture as your business evolves and as network attacks grow more complex. Progent supports both current and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall configuration services, refer to firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the various devices utilized by teleworkers and either block or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every secured endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the targeted device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, go to remote endpoint security monitoring for telecommuters.
Progent's Duo authentication Services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the vulnerability of your network to all types of external and internal security threats for an environment that incorporates teleworkers. Progent can run remote, automated security inventory software for quickly and economically detecting a broad range of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by security professionals with advanced certifications such as CISM, CISSP, and GIAC, can assist your business to audit your workflows and policies and review your IT infrastructure to allow you to design top-level protection for your remote workers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks so you can find, rank, fix, and confirm security vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your current security posture. Progent can also help you to harden your existing network security and can assist you to plan and implement a cohesive cybersecurity strategy that simplifies management and provides optimum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To learn additional details about Progent's vulnerability analysis services powered by on NodeZero's pentest products, refer to Consulting Services for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to focus on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves saving and recovering vital data in order to avoid data loss and minimize restoration time in the event of storage problems due to equipment breakdowns, software glitches, human error, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to design and manage in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for remote workers must address multiple kinds of personally owned endpoints. Progent offers fast remote help from experts familiar with a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features granular restore and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that require a temporary switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist you to develop, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a unified platform for protecting critical data by managing onsite, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and software. Managed endpoint computers can be personally owned or company owned. IT admins managing the endpoint computers of telecommuters can utilize Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure rules for accessing data and resources, manage passwords, establish VPN connections, control how home-based workers share data, establish threat defense, ensure security compliance, and wipe sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. To find out about Microsoft Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your telecommuters, visit Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that helps network administrators to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Top features of Workspace ONE include rapid remote provisioning of new laptops, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Calgary, Alberta company, phone
An index of content::
SharePoint 2013 Workflow Manager Online Technical Support
Technical Support Services SharePoint 2013 Office Web Apps Server
Progent has been providing SharePoint consulting services since the initial product was released over two decades ago, and Progent has the breadth and depth of technical know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid configuration is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management support or can help in specific tasks related to your SharePoint 2013 migration.
24x7 Microsoft System Center Operations Manager Online Consulting
Microsoft Certified System Center MOM Professional
Remote continuous network monitoring, proactive alerts, and periodic reports are vital to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a level of protection that was once limited to enterprises. Progent can provide several RMM options available as economical service packages designed to assist your company to detect and resolve a most IT network issues before they get big enough to impact productivity.
Consult Microsoft Azure hybrid cloud solutions
Engineers Hybrid cloud solutions
Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as one or more cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services such as Azure hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Dynamics GP Accounting Technical Support
Great Plains Migration Specialist
Progent's Microsoft certified consultants provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial software in the Microsoft Dynamics GP/Great Plains line, offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is simple to install and configure, and with its segmented design you are able to license only the capability you currently need, with the option to add users and enlarge capabilities when necessary. Progent's Microsoft Dynamics GP Software support engineers can show you how to install, configure and manage Dynamics GP/Great Plains 2010 and also older versions of Microsoft Dynamics GP.
Onsite Technical Support Remote Workforce Helpdesk
Telecommuter Helpdesk Support Services
Progent offers small and medium-size businesses supplemental or comprehensive Help Desk call center services for teleworkers.
24x7 Iowa Integration Specialist
Michigan Computer Consulting Firm
Progent's Technical Response Center (TRC) provides affordable national extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer extended hours telephone support and online direct computer access to troubleshoot and repair network problems quickly and affordably.
5520 wireless controller Consultant Services
Cisco Experts Flex Series Wireless Controller Remote Troubleshooting
Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of wireless access points, tuning wireless throughput by limiting the impact of RF congestion, improving wireless availability with fast auto-failover, and hardening security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller technology.
ProSight Reporting Remote Infrastructure Monitoring Online Consulting
Configuration ProSight Reporting Remote Infrastructure Monitoring
ProSight Reporting is a growing suite of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
ProSight NinjaOne Remote Desktop Management Support and Integration
ProSight NinjaOne Remote Desktop Management Computer Consultants
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets.
Catalyst Wi-Fi 6 AP Management Consulting
Catalyst Wi-Fi 6 AP Placement Configuration
Progent's Cisco Catalyst Wi-Fi 6 Access Point experts offer economical online and onsite support for Catalyst Wi-Fi 6 wireless APs.
SQL Server 2008 Troubleshooting
SQL 2008 Reporting Services Specialists
SQL Server 2008 offers powerful, familiar tools to computer experts and information workers, reducing the complexity of designing, integrating, administering, and using company information and analytical applications on platforms ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on expertise and wide knowledge in designing and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
After Hours Teleworker Data Protection Specialist
Offsite Employees Data Protection Support and Help
Progent can assist small and mid-size businesses to design, implement, verify and troubleshoot backup technology required for remote workers.
Microsoft Certified Partner SCDPM 2012 Reporting Computer Consultants
IT Consultants SCDPM 2012 Cloud Backup
Progent's Microsoft-certified consultants offer remote or onsite expertise to help businesses of all sizes to plan, implement, manage, and troubleshoot a backup system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier versions of SCDPM or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing particularly stubborn problems, or full project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
ProSight Email Denial of Service Protection Professional
ProSight Email Guard Content Filtering Service Engineer
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
VPN Outsourcing
Online Support Cisco RADIUS Security
Cisco's security and offsite access solutions for small to mid-size companies represent a complete range of easy-to-administer security hardware and software to let you protect your wired and wireless information system. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your corporate goals.
Cybersecurity Companies SonicWall TZ400 Firewall
SonicWall Consulting
Progent's SonicWall firewall consultants can show you how to configure, manage, and tune SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your business processes.
SQL Server 2016 Data Mining Information Technology Consulting
Top Rated SQL Server 2016 Reporting Services Consulting
SQL Server 2016 offers significant improvements in performance, scale, data security, uptime, BOYD support, and integrated business intelligence. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, Hadoop support, Row-level Security, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help organizations of any size to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
24-Hour Technical Support Duo Multi-factor Authentication
Network Engineer Identity Verification
Progent's Duo services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices.
Largest Office 365 Word Integration Computer Consultants
Microsoft 365 Planning IT Services
Microsoft 365, previously branded Office 365, is Microsoft's growing family of productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in a variety of product bundles intended for customers ranging from individuals and households to enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android technology. Progent can assist you to understand the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux software. Progent can also help you to build and manage hybrid networks that seamlessly combine local and cloud resources.
Catalyst 9120AX Access Point Information Technology Consulting
Online Troubleshooting Catalyst Wireless AP
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E AP consultants can provide economical online and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Unified Mobility Connect Support Outsourcing
Expressway Support
Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, operates as the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises support to help businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum business value. Progent's consultants can help with any aspect of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server and Skype for Business.
Services CRISC Certified Information Risk and Information Systems Control Officer
CRISC Certified Risk and Information Systems Control Architect Specialist
Progent offers the guidance of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management solution following best practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.
Microsoft Excel for Mac On-site Technical Support
Microsoft Lync for Mac Outsourcing
Microsoft Office for Mac allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Macintosh users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who run Windows. Progent's engineers have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows systems.
Office Wireless Setup and Support
Wireless LAN Support Outsourcing
Progent's wireless professionals can help small companies plan, select, test, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a degree of protection that matches or excels wired connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and deploy the wireless link technology that align best your company needs.
Support Services SQL Server 2016 Standard
SQL Server 2016 Disaster Recovery Information Technology Consulting
Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, data security, availability, mobile computing integration, and integrated BI. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and on-premises expertise to assist organizations of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
24x7 Apple OS X Tiger Support and Integration
Macintosh OS X Consultant
Progent's consultants can provide Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and email expertise, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can provide expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and iPad synchronization, or migrating to iCloud services. For computer environments based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is reliable, safe, fast and aligned with your organization's business goals.
VMware Data Recovery Services
CrashPlan Backup Professional
Progent can provide economical online access to IT engineers skilled in a broad range of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations plus laptops and handhelds. Progent offers consulting support for leading data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can help your company to deploy, enhance, or maintain data backup solutions for a range of architectures including local, edge to datacenter, cloud, or a mix.
Support Outsourcing Threat Management Gateway
Forefront Network Inspection System Support
Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft Internet Security and Acceleration Server and offers a easily administered web gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows custom reports powered by SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft-certified engineers can help you to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.
Multi-site Help Center
Project Management Remote Support Services
For enterprises with branches in California or any area served by Progent's engineers, Progent's Microsoft-Premier IT consulting experts and certified Cisco system consultants can provide a range of network consulting services such as project management, Sarbanes Oxley compliance, office relocations, enterprise security, network architecture, local or phone-based branch office support, and technical support for co-location hosting facilities. A Progent IT architect can help you design a multi-site information system that makes smart use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier engineers can help large corporations plan, integrate and support massive rollouts of the latest releases of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional consultants can assist you to deploy Cisco products for connection solutions that incorporate basic, high-speed, integrated, and wireless networking.
Urgent Technical Consultant Office 365 Word Integration
Microsoft 365 Yammer Integration Integration
Progent can help your business to understand the many subscription plans offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent supports cross-platform environments that include Windows, macOS, and Linux software. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate local and cloud resources.
Cisco SIP phones Remote Support
Cisco VoIP Phones and Cisco Unity Consultant Services
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco SRST solutions for survivability.
Microsoft MCSA Subcontractor
Emergency Recruiter Cisco Consultant Career Opportunities
If you are an information technology consultant with system support experience, joining Progent and helping our clients will expand your skills via interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and technical support to small and midsize businesses will offer you the opportunity to work closely with business leaders and contribute significantly to the success of exciting companies. In addition, Our virtual office network offers the most advanced technology for remote support and wireless connectivity to allow you to deliver speedy fixes when you take on mission-critical problems.
Technology Professional Flexential Data Center
Flexential Colocation Center Engineer
Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent maintains a team of network consultants located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran DRBC preparedness experts. Progent can also help you to plan and carry out a move to the Flexential facility by providing services such as designing solution architecture, recommending hardware components, system configuration and testing, troubleshooting, streamlining online management, and educating your network staff.
ASA Firepower Technical Consultant
Firesight Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include centralized management of advanced security features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and carry out an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally control network environments that span branch offices, data centers, and cloud resources.
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