Expanding your remote workforce can have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Calgary company to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can help Calgary, Alberta organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Infrastructure for a Remote Workforce
Integrating the network infrastructure required for a remote work environment can be especially complex if you must accommodate a combination of worker-owned equipment such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated as well as modern technologies in remote office venues allows you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
VoIP Solutions for Remote Workers
Extending the company PBX environment to include teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-based digital PBX products are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help organizations optimize their current Cisco IP voice environments to support an expanding remote workforce.
Voice/Video Conferencing for Remote Workers
A broad range of video conferencing platforms from leading vendors enable online meetings, video and voice conferencing, chat, and screen sharing for both local workers and telecommuters. Many companies utilize multiple products to accommodate their various partners and clients. Progent can assist your organization to maintain your current conferencing environment and enhance the productivity of your at-home workforce.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich environment of productivity apps that deliver a consistent user interface for sharing data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original publication and can help businesses to deploy these critical collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to promote collaboration and knowledge sharing by offering policy-based access to content, workflow, and utilities for searching through company-wide information silos. SharePoint permits you to build secure web portals that allows remote workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint support services, go to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can access them securely via a browser. Included with Office and Microsoft 365, OneDrive enables remote workers to jointly author documents. Revisions created offline are automatically synced when you go back online. For details about Progent's expertise for Microsoft OneDrive, go to Microsoft Onedrive configuration experts.
Public Cloud Integration for Teleworkers
Progent can provide fast and affordable remote assistance for helping businesses to create, maintain and repair cohesive network models that include physical data centers, telecommuters, branch offices, and cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix problems with cloud access, identity, and security.
Microsoft Azure is a leading platform for cloud services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Azure, visit Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity software and cloud-based services available by subscription. Office apps and services are provided in a selection of plans designed for users ranging from students and households to large corporations. Progent can provide quick and easy remote access to consultants knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting support.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has designed Exchange Online to run transparently with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your teleworkers have convenient and safe access to your Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud-based services. Progent offers quick and affordable online access to cloud integration experts who can assist your organization to design, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network model to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's support services for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a popular set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your key apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management technology to control and monitor your GCP environment. For details, go to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center services.
Security and Compliance for Remote Workers
Work-from-Home (WFH) staff members typically utilize their personal computing devices and often operate in an unsecured physical area. This increases their susceptibility to malware threats and calls for careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of security policies built on leading practices. Progent's veteran group of cybersecurity support consultants can help your business to design, implement and manage an effective cybersecurity solution that protects critical IT resources in networks that incorporate telecommuters.
Firewalls allow companies to build a network environment that can be safely utilized by on-premises users and by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and manage appropriate permissions to various classes of users and to scale your IT network and modify your security profile as your company evolves and as network attacks grow increasingly complex. Progent supports both current and legacy security appliances from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, go to firewall configuration and support services.
Online Endpoint Monitoring makes it possible to track the various computers utilized by at-home workers and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For details about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can assess the vulnerability of your network to all types of outside and local security threats for an environment that includes at-home workers. Progent can deploy remote, automated cybersecurity analysis software for quickly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by network security professionals with top certifications including CISM, ISSAP, and GIAC, can help your business to evaluate your workflows and governance policies and review your IT architecture to allow you to design top-level protection for your telecommuters.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key things to concentrate on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and restoring critical data so as to avoid data loss and minimize recovery time in case of storage system failures due to equipment breakdowns, software hiccups, user error, cyber attack, or any other reason. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid networks that combine in-house data centers, public clouds, and at-home workers.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified environment for protecting corporate data by controlling on-premises, mobile, and at-home endpoint devices.
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be user owned or business owned. Network administrators managing the enrolled endpoint computers of at-home workers can use Intune to deploy and validate applications on devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, establish VPN connections, control how home-based workers share data, set up threat defense, ensure security compliance, and erase sensitive information from missing, stolen or decommissioned devices. Intune runs with iOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, go to Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoints current and protected. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Key features of Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Calgary, Alberta organization, phone