Calgary At Home Workers Integration Consulting Experts
System Design, Implementation, Administration and Help Desk Consulting Experts
Expanding your remote workforce can have a significant impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to design, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Calgary organization to select the appropriate tools and adhere to best practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Calgary, Alberta businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.
Network Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote workforce can be especially challenging if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, routers, and wireless appliances from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background providing remote help for both legacy as well as current technologies in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to help your company to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authenticated remote workers to access IT assets situated at your company data center or in the cloud. Progent can assist your company to deploy and manage VPN connections between your teleworkers and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN tunneling for a wide range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and interact with a data center PC's desktop. This gives IT managers more control over the computing ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent can provide top-tier remote consulting for configuring home routers from a variety of vendors. See router configuration support from Cisco-certified experts.
- Home Wireless networks, often supporting families and guests, are frequently utilized by telecommuters to connect to their router for work. This can cause performance as well as security issues. Progent can help you to mitigate these issues by providing services that include Cisco Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration help.
- Internet access methods affect the performance and reliability of connections between telecommuters and the corporate network. Business-critical processes may demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and integrating fault-tolerant Internet access. See Internet connectivity integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the corporate PBX system to include teleworkers is critical to maintaining an effective work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a remote IP voice environment that provides the flexibility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit CUCM consultants.
- CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting.
- Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand integration and debugging expertise.
Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to manage your existing conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities that include voice/video conferencing, persistent chat, plus data sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of applications that deliver a consistent user interface for exchanging information throughout multiple sites and on a wide range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can help businesses to tune these critical collaboration products to maximize the productivity of your at-home workforce.
SharePoint uses web entities to allow collaboration and information delivery by offering policy-driven delivery of content, workflow, and utilities for searching through company-wide business data. SharePoint enables you to build protected portals that enables remote workers to see and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint support services, go to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to planning and configuration expertise for Exchange Server.
OneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and co-workers anywhere can share them safely via a browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to jointly author documents. Revisions created offline are synced when you reconnect to the Internet. For information about Progent's expertise for OneDrive, go to Microsoft Onedrive configuration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling businesses to build, manage and optimize integrated network architectures that combine internal data centers, telecommuters, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 services services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, refer to Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity applications and cloud services available on a subscription basis. Microsoft applications and cloud services are provided in a variety of plans intended for customers ranging from students and small offices to major corporations. Progent offers fast and affordable remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed help to get you through tough IT bottlenecks and can also provide comprehensive project management services to ensure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent offers quick and affordable online contact with cloud connectivity consultants who can help your organization to design, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture so your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's support services for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to extend your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help you to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and simplify identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also assist your business to utilize GCP's unified management technology to control and track your Google Cloud ecosystem. For information, go to Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your company to augment your existing Help Desk staff by splitting responsibilities for Call Center services seamlessly between your in-house IT support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, visit Progent's Help Desk augmentation Services.
Security for At-Home Workers
At-home workers commonly utilize their own computing devices and often operate in an unsecured physical area. This increases their vulnerability to cyber attacks and requires judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user training, and the creation of policies based on leading practices. Progent's seasoned group of cybersecurity support consultants can help you to plan, implement and manage an effective security solution that guards critical information resources in environments that incorporate an at-home workforce.
Firewalls enable you to build a network environment that can be securely accessed by local users and by teleworkers, mobile workers, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your security profile as your company evolves and as cyber threats grow increasingly complex. Progent works with both new and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration services, refer to firewall support expertise.
Online Endpoint Security Monitoring makes it possible to track the disparate devices utilized by teleworkers and either block or spot and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight ASM immediately disconnects the infected device from the corporate network to contain the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for a network that includes at-home workers. Progent can deploy remote, automated security analysis software for quickly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's security audit experts, which can be managed by data security experts with top certifications including CISM, CISSP, and GIAC, can help your business to audit your processes and policies and assess your network architecture to enable you to design the highest level of protection for your at-home workers.
Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about critical things to concentrate on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection involves backing up and recovering critical information so as to avoid data loss and reduce recovery time in case of storage system failures due to hardware breakdowns, programming hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for an at-home workforce must address multiple kinds of user-owned endpoints. Progent offers fast remote access to consultants familiar with a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features fine-grained restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help you to produce, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding corporate data by managing on-premises, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, establish VPN connections, determine how teleworkers share information, establish threat protection, ensure compliance, and delete sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use this platform to manage the endpoint devices of your at-home workers, visit Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that helps network administrators to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Calgary, Alberta business, phone
An index of content::
SCCM 2016 Mobile Application Management Consulting
SCCM 2016 Hybrid Integration Support and Help
Configuration Manager 2016 automates application and device provisioning at scale, streamlines compliance settings management, keeps track of network resources, guards against company data leakage, provides health reporting, allows secure self service, and delivers a common control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help businesses of any size with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
ISA 2004 Enterprise Edition Server Technical Support
Specialist ISA 2004 Server
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small business plan and implement an installation of ISA Server 2004 that supports your information security needs without limiting your productivity.
Windows Active Directory Specialist
Active Directory Multi-factor Authentication Engineer
Progent can assist you to design and carry out a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD Domain Services and Azure AD Connect to centralize identity and access services for both onsite and cloud assets.
Small Business Private Clouds Professionals
Private Cloud Hosting for Virtual Data Centers Consulting Services
Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that delivers the highest degree of dependability and expandability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting and Management options are based upon mature virtualization platforms that allow small businesses with multi- platform IT systems to save dramatically on the expense of capital investments, system maintenance, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.
24-Hour Shared Call Center Economics Computer Consultant
Co-managed Service Desk Costs Professionals
Progent's Helpdesk outsourcing and co-sourcing service programs help businesses to save money and enhance productivity.
Barracuda Backup Local Integration
Barracuda Backup Integration IT Consultants
Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical company data produced locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to help your business to design, configure, manage and troubleshoot a BDR system based on Barracuda technology.
24/7 Cisco Certified CCIE Computer Consultancy Services
Cisco CCIE Remote Consultant Services
Progent can provide rapid online access to Cisco-certified CCIE networking experts. Progent's CCIE experts can connect to your network via advanced remote support utilities to provide quick and economical analysis and remediation of critical network issues.
SonicWall NSA 9450 Firewall Information Technology Consulting
SonicWall PRO Cybersecurity Organizations
Progent's certified SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall products including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end security plan and build security into your business operations.
Small Business Managed Services Engineers
Consultants ProSight Managed Services
Progent's ProSight family of managed IT services are geared to provide organizations who maintain small in-house network administration and support staffs with affordable help from world-class management platforms and consulting experts. Advantages of Progent's ProSight catalog of managed services include predictable IT management expenses, smart automation of common administrative processes, ongoing absorption of the latest technology, graceful migration from legacy systems to modern solutions, close fit between computer technology with strategic goals, guidance from veteran IT experts, and allowing management to concentrate on business issues rather than fast-evolving information technology.
24 Hour Online Consulting Microsoft Financial Software
Microsoft Financial Software On-site Technical Support
Key features of Dynamics GP/Great Plains accounting include a modular design that allows you to license just the functionality you need, a standardized foundation built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, advanced reporting capabilities that allow you to track all activities, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to corporate data, the ability to process data from almost any db software or workstation application into Microsoft GP, and an open design that makes it possible to create specialized programs. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer experienced GP support professionals to help you turn the advanced features of Microsoft Dynamics GP accounting into a productive business solution.
ProSight Server and Desktop RMM Consulting
Support and Setup Automated Desktop Inventory
ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your business.
Microsoft Office SharePoint Server 2003 Support and Integration
Engineer Microsoft Office SharePoint Server 2003
Progent's Microsoft-certified consultants can provide organizations of all sizes consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently connecting people, teams and information. SharePoint provides a common location for your employees or customers to access, organize, share and manipulate useful data, documents, and software and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they've developed in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint consultants can help you to support your existing SharePoint ecosystem or upgrade to the latest release of SharePoint.
Customer Relationship Management Help and Support
Microsoft CRM Online Technical Support
Progent's team of application experts offer in-depth support, custom development, integration assistance, and webinar classes for leading applications that address key areas including ERP and MRP, financials, management analytics, web application development, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience delivering high-level consulting services online, Progent can help clients throughout the United States to eliminate the lost productivity and fees associated with travel and on-premises activity without compromising the high quality of consulting support.
Online Support Services Service Reports
Service Reports On-site Support
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to each client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Technical Consultant Exchange Server 2016 Upgrade
Exchange Server 2016 Upgrade Computer Consultant
Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
F5 Networks 3-DNS Support and Setup
F5 Networks BIG-IP Remote Consulting
Progent offers high availability load balancing support that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products including F5 Networks 3DNS. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
Microsoft Exchange Support and Setup
Exchange Server 2000 Support
Progent is one of the most qualified information technology support firms for creating email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Microsoft Exchange 2000 for common situations including upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
SCCM 2012 Migration Consulting
SCCM 2012 Asset Management Outsourcing
Progent can assist your business to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 environment to support your changing IT requirements. In addition, Progent can assist you to create an infrastructure that fully supports SCCM by delivering advanced consulting support for related Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services.
24 Hour Juniper SSG550M Router Security Audit Services
Award Winning Juniper SSG Series Firewall Network Intrusion Penetration Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Network Management Design Companies
Network Management Systems Consultant
Progent's Cisco-Premier network management engineers can assist you to run Cisco's network management tools alongside a selection of specialized third-party applications to create a complete network management strategy to keep your network running smoothly, conserve expensive resources, protect your data, recover quickly from hardware breakdown or malicious assaults, and allow you to add or reassign valuable resources sensibly and affordably as your company evolves.
Microsoft Certified Partner Exchange Server 2010 Migration Consulting Services
Exchange Upgrade Consultant
Progent's Microsoft-certified consulting engineers can help your organization to determine the value of Exchange 2010 for your business and can assist your IT staff to plan and implement an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange 2007 Server that will offer quick ROI by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying administration, and integrating your key communications platforms.
Dynamics GP FRx Specialist
Dynamics GP Customization Consultants
Dynamics GP software includes analysis and reporting capabilities that allow you to monitor all business processes, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting services can enable you to create reports that let you understand your business more completely, converting raw data into useful business information. Progent can improve your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized line-of-business software development and eCommerce solutions that work seamlessly with Dynamics GP.
Microsoft Exchange Server 2016 Migration Planning Computer Consultant
24/7 Exchange Server 2016 Migration Technical Consultant
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage capacity required for your VMs, mailbox databases and logs; configuring HLB for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Information Technology Consulting Cisco Firesight Management
ASA 5500-X Firewall with Firepower Professionals
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost compared to Cisco's popular ASA 5500-X security appliances and include unified management and automation of modern security capabilities such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to plan and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
Information Risk Assessment Specialist
Professional Network Security Inventory
Progent offers two ultra-affordable service bundles designed to allow small businesses to receive an objective security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from beyond your firewall to determine possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from an authorized machine inside your firewall to uncover vulnerabilities to internal threats. The two security inventory services are set up and executed from a secured remote site.
Windows Server 2019 Windows Defender ATP On-site Technical Support
Best Windows Server 2019 Hybrid Solutions Remote Technical Support
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to design a DR/BC system built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Customer Relationship Management Remote Support
CRM IT Services
Microsoft CRM helps small businesses nurture positive client interactions. Integrated Sales and Customer Service modules allow in-house staff to share information to help promote sales success and offer consistent, effective customer service. Progent can configure the optimal network environment, including mobile wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer service data.
Microsoft Windows Server 2022 High Availability Network Consultant
Windows Server 2022 Clusters Sets On-site Technical Support
Progent's certified Windows Server 2022 consultants can assist your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.
SQL Server 2012 xVelocity Support and Setup
IT Consulting PowerPivot for Excel
Progent offers the support of Microsoft-certified engineers and seasoned database application programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and data security professionals to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous releases of SQL Server or from other RDBMS platforms, and configure an efficient and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Exchange 2010 Upgrade Consulting
Exchange 2003 to Exchange 2010 Upgrade Professional
Progent can provide expert help for every step of your Exchange Server 2010 upgrade including end-to-end project management, site readiness preparation, project planning, cost estimates of all new software licenses and equipment required, recommended sourcing, system testing at customer location or at Progent's test facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old servers, and training for client's IT group and end users.
MetroCluster Management Professional
NetApp MetroCluster Synchronous Replication Consultancy
Progent offers enterprise customers the help of a certified NetApp consultant for remote or onsite expertise for NetApp's complete portfolio of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently based on leading practices.
After Hours Onsite Technical Support Remote Monitoring and Reporting
Comprehensive Event Management Consultants
Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, enhancing and repairing SCOM environments and offer companies of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012.
Data Center Colocation Specialists
24-7 Data Center Colo Computer Consulting
Progent's colocation center support services are designed for companies with equipment housed at IDCs or data center colocation hosting sites and in need of on-demand in-person service at the colo site as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent provides a full array of IDC and IDC and colocation support services such as system architecture evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications infrastructure, design and deployment of zero-downtime configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server clustering configurations.
64-bit Server Computer Consulting
64-bit Computing Engineers
Progent's Microsoft-expert engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit PC desktop computing, design an efficient upgrade strategy that reduces business disruptions, and provide inexpensive, professional remote support to aid your organization to install 64-bit desktop operating systems and applications on your existing computers.
Microsoft T-SQL Developer
Network Outsource Microsoft SQL Server
SQL Server 2005 delivers powerful, standardized tools to computer experts as well as to network users, reducing the difficulty of creating, integrating, administering, and using enterprise information and analytical programs on platforms ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and broad knowledge in planning and building data-driven, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Engineer ProSight VM Hosting
Open Now ProSight Private Cloud Hosting Services Consultants
Progent's ProSight Virtual Hosting service offers complete hosting of a small company's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management services are based upon mature virtualization technologies that allow small and midsize companies with multi- platform IT systems to economize significantly on the expense of capital equipment, system support, and IT administration while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.
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