Calgary Remote Workforce Connectivity Consulting Experts
Solution Design, Implementation, Management and Troubleshooting Consulting and Support Services
Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Calgary company to pick the right tools and follow leading practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Calgary, Alberta businesses to succeed with any aspect of creating a high-performing work-at-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed for a remote work environment can be especially challenging if you must manage a mix of personal hardware such as desktop computers and laptops, routers, and wireless appliances from an assortment of manufacturers and with a mix of operating systems and firmware releases. Progent's background delivering remote help for both legacy as well as modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help you to create a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authorized at-home workers to use IT resources located at your company data center or in a public cloud. Progent's consultants can assist you to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect client software to provide safe VPN connections for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and interact with a remote PC's desktop. This technology provides network managers significant control over the digital environment of telecommuters and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert remote consulting for setting up routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wireless networks, typically supporting the whole family and guests, are commonly used by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can assist you to mitigate these issues by delivering services like Aironet integration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration help.
- Internet connectivity solutions affect the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet access in the event the normal connection fails. Progent offers expertise for selecting service providers, picking sensible service packages, and configuring redundant Internet access. Refer to Internet connectivity solutions.
IP Voice Solutions for Teleworkers
Extending the company PBX system to accommodate teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-based VoIP products are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or legacy products for IP voice management. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP environment that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses tune their existing Cisco VoIP environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages additional mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent can assist your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, see Cisco CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver online integration and debugging services.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing products from major technology companies enable virtual meetings, video conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations use a mix of products to accommodate their various partners and clients. Progent can assist your organization to manage your current conferencing environment and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's support expertise for Webex and for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include voice/video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a rich ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas throughout multiple sites and on a broad selection of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange since their original releases and can help your company to deploy these flagship collaboration platforms to optimize the productivity of your remote workforce.
SharePoint uses web sites to allow collaboration and knowledge sharing by providing policy-based access to data, workflow, and utilities for searching through enterprise-wide information silos. SharePoint allows you to build protected web portals that permits at-home workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting services, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to deployment consulting services for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can access them securely via a browser. Provided with Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Edits created offline are automatically uploaded when you go back online. For details about Progent's support services for Microsoft OneDrive, see Onedrive integration experts.
Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable online support for enabling businesses to create, maintain and troubleshoot integrated hybrid network models that combine physical data centers, telecommuters, branch offices, and public cloud resources. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with public cloud access, identity, and security.
Microsoft Azure is a leading family of public cloud software and services that enables you to use IT infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers over one hundred services services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure connections to Azure for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity applications and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles designed for users ranging from individuals and small offices to large corporations. Progent offers quick and affordable online access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to evaluate the various subscription bundles available for Microsoft 365 and configure 365 applications for your telecommuters to achieve top business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.
Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, enabling you to create hybrid networks. Progent's certified Exchange consultants can provide occasional help to guide you past tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, refer to Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's leading provider of cloud-based services. Progent offers quick and affordable online contact with cloud integration experts who can help your organization to plan, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the move. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to expand your existing IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your mission-critical applications cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage, and simplify access management for teleworkers with GCP Cloud Identity. Progent's consultants can also assist your business to utilize GCP's unified management technology to administer and track your GCP environment. To learn, visit Google Cloud Platform (GCP) integration support.
Help Desk Services for Teleworkers
A rapid, enterprise-wide changeover to a telecommuter workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their current trouble tickets, enter information, and append screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your business to expand your current Support Desk team by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support model based on the leading PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. To find out how Progent's Call Desk Supplementation Services can enable your company to deliver world-class desktop support to your at-home employees, go to Progent's Call Desk supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own devices and often work in a poorly secured physical environment. This situation multiplies their vulnerability to malware threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive end-user training, and the development of policies based on best practices. Progent's veteran roster of cybersecurity solutions experts can assist you to design, deploy and maintain a compliant cybersecurity solution that guards critical information assets in environments that incorporate at-home workers.
Firewalls enable you to create a network environment that can be securely utilized by local users and by an at-home workforce, mobile workers, vendors, customers, and the public. Next-generation firewall appliances permit you to assign and control appropriate access rights to various classes of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent supports both new and legacy security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration services, go to firewall support services.
Remote Endpoint Security Monitoring makes it possible to watch over the various computers used by remote workers and either block or spot and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on every protected endpoint, watching all activity and using state-of-the-art machine learning and full execution context to detect new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the infected endpoint from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain protected even when they are offline. For details about ProSight ASM, refer to remote endpoint security monitoring for remote workers.
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the exposure of your information system to all classes of external and internal security threats for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security weaknesses that can be found over the Internet. Progent's security audit experts, which can be managed by data security experts with advanced credentials including CISA, ISSAP, and GIAC, can assist you to audit your processes and policies and review your IT architecture to enable you to design top-level security for your remote workers.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing key areas to concentrate on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information in order to avoid data loss and minimize restoration time and effort in case of storage system problems due to equipment issues, programming glitches, human error, malware, or other causes. Dependable data protection strategies can be especially difficult to design and maintain in hybrid environments that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for at-home workers must cover diverse kinds of user-owned endpoints. Progent can provide quick online access to experts familiar with a wide range of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and smartphones. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can assist your business to create, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized platform for safeguarding corporate data by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and software. Remote endpoint devices can be personally owned or company owned. IT admins managing the endpoint computers of at-home workers can use Intune to deploy and validate apps on managed devices, push updates and certificates, set up policies for permission to access data and networks, set passwords, create VPN connections, control how telecommuters share data, set up threat defense, verify compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, see Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top features of Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Calgary, Alberta organization, phone
An index of content::
QuickBooks Pro Integration Support
Support and Help Microsoft Dynamics NAV
In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, migration support, and 1-on-1 or group online training tailored to address your particular requirements. Progent's consultants also can show you how to build and maintain a protected, robust network infrastructure to support your ERP, MRP and accounting solutions.
Windows Server 2019 USB Drive Witness On-site Support
Consultants Windows Server 2019 and SQL Server
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
DoubleTake Carbonite Backup and Restore Integration
On-site Support Double-Take Software Availability
DoubleTake/Carbonite Software offers a family of tools intended to deliver small businesses a variety of affordable alternatives for backing up and recovering vital applications such as Exchange, SQL Server, Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business information networks to create a high state of availability and disaster recovery readiness at a budget-friendly cost.
Microsoft Certified Small Office Network Consultant
Small Business IT Outsourcing Companies Microsoft Certified Partner
Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company more complete technical solutions for your information network.
Expert Microsoft Certified Azure and Android integration Engineer
Cisco Microsoft Azure firewall configuration Integration Companies
Progent can help you with any stage of Azure cloud integration such as requirements definition, readiness assessment, solution design, pre-production testing, deployment, automated administration, performance tuning, software license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN connections so your users can securely connect to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure-based resources.
Exchange 2016 Compliance Remote Consulting
Microsoft Certified Partner Exchange 2016 Online Troubleshooting
Progent can help your business in all facets of your migration to Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Best Service Reports Professionals
Service Database Integration Support
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every staff member to every client. The discipline of documenting and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Biggest Microsoft Dynamics GP Setup and Support
Dynamics GP Software Development Specialist
Progent's seasoned solution designers and programmers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that support the unique requirement of your organization without losing the advantages of Windows integration and connectivity. Progent can also provide help with a selection of development technologies that can be used to create integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Emergency Full-Time Job Work from Microsoft Consultants
Home Based Microsoft Consultant Positions
Progent is convinced that a carefully designed and implemented network is a vital factor for enabling a firm's success, and we apply this philosophy in our own network infrastructure. We have created a fault-tolerant virtual office network that enables our in-house consultants and authorized contractors to offer rapid and efficient support, cooperate closely on challenging jobs, and gain from career and private growth from being a member of a dynamic business culture of self motivation and freedom.
Remote Exchange 2010 Upgrade Consultant Services
Exchange Server Migration Consultancy
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the benefits of Microsoft Exchange Server 2010 for your business and can help you to design and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick ROI by increasing your workers' efficiency, cutting the cost of equipment and support, streamlining management, and consolidating your key communications platforms.
Windows Server 2019 Deduplication Help and Support
Windows Server 2019 Cluster Operating System Rolling Upgrade Consultants
Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and container support.
24/7/365 High Availability Interoffice Connectivity Engineers
Zero Downtime Branch office Connections Consultant
Progent’s high availability inter-site connectivity and 24x7 network connection professionals can help small businesses achieve non-stop Interoffice connectivity by means of redundant system architectures with automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office connections supported by fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide economical non-stop interoffice connectivity.
SMB Small Business Computer Consultants
Top Cisco and Microsoft Certified Expert IT Consulting Firm Mid-sized Business
Progent provides network services for mid-size companies with 100 to 250 network users. The mid-size company or office has traditionally been an underserved part of the market for IT consulting expertise. The cost structures and service delivery models of major outside support firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an information system whose complexity and sophistication are often similar to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network infrastructure and proactive server monitoring, significantly lowers the IT maintenance expenses of an SMB while providing the mid-size organization with enterprise-level service from professional, IT experts knowledgeable in a broad range of small business network solutions. If your medium size organization or small business is looking for the quality of network support appropriate by a medium size organization without budgeting big-company prices, you need Progent.
Support and Help ProSight Endpoint Protection
Setup and Support Signature-based Virus Protection
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.
Top Quality Wireless LAN Technology Professional
802.11ac Wi-Fi Network Online Help
Progent can show you how to plan, configure, manage, and troubleshoot a viable Wi-Fi LAN infrastructure, select sensible technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a thorough 802.11ac wireless system security plan that is well integrated with the security plan for your overall business network.
Support Desk Outsourcing Services Computer Consultants
Remote Helpdesk Management Services Remote Technical Support
Progent's Microsoft and Cisco certified Consultants provide several ways to help medium-size and large companies create an efficient and productive internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process study and enhancement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Services help businesses analyze the various high-quality Help Desk application programs available and decide which products may be excessively costly, miss key capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for companies who want to augment their internal Help Desk team for occasional tasks or to fill in for absent or indisposed workers.
Microsoft Certified Expert Online Help High-Availability Data Center
24/7 Fault Tolerant Colo Consultant
Progent's Data Center consultants can show you how to find high availability data centers that meet the specific needs of your company. Fault tolerant collocation sites are especially appealing to small businesses because of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Attempting to build an on-site data center with even a basic level of fault tolerance is too costly for typical small companies. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of consulting and maintenance services.
ASA Firewall Remote Technical Support
ASA 5500-X Firewall Configuration
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can help you to manage your existing PIX or ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, integrate, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Call Center Services Consulting Services
CISM Security Security Call Center Services Remote Support Services
Progent’s Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top shared professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Engineer Macintosh OS X
Apple OS X On-site Technical Support
Progent's experts offer macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one education. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For computer networks built solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is available, secure, efficient and able to achieve your organization's objectives.
Windows Server 2016 Storage Replica Online Technical Support
Windows Server 2016 PowerShell Online Consulting
Progent's certified IT experts offer Windows Server 2016 migration consulting services to help businesses of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Expert Microsoft Certified SCVMM Migration Remote Technical Support
Microsoft Experts SCVMM 2012 and SharePoint Online Help
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your company to migrate from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize the highest possible business value.
SharePoint Server 2010 Online Troubleshooting
SharePoint 2010 Troubleshooting
Progent's Microsoft-certified consultants offer cost-effective remote technical support and development services to help your business to plan, implement, manage, and maintain SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance information sharing. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular desktop applications like Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 environment.
Engineers SentinelOne Ransomware Protection
Ransomware Recovery Preparedness Check Engineers
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner and safer AD implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability.
Consulting Computer Virus Forensics
Signature-based Virus Protection Engineer
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks.
Consultancy Microsoft Windows Server 2008 R2
Windows Server 2008 R2 Support and Help
Microsoft Windows Server 2008 represents a major step forward in making information systems more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide a better environment for web publishing. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by providing certified consulting, tech support, education, temporary staffing, network monitoring, and security engineering services.
Microsoft Windows Server 2008 Clustering Technology Consulting Services
Windows 2008 Cluster On-site Support
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small and mid-size organizations to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity planning, fault-tolerant network infrastructure, data backup and restore systems, and transparent maintenance. Progent’s business continuity consultants can help you to plan and test an efficient business continuity plan that aligns with your business goals and IT budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies such as non-stop Internet access, virtualized servers, clustering, load balancing, continual online backup, and multi-location hot backup centers.
ProSight Duo MFA Network Consultant
Urgent Duo MFA and Single Sign-on (SSO) Computer Consultants
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
Q and A about Telecommuting Cisco Consulting Subcontractor Jobs
Questions about Microsoft Consultants Jobs Available
To see answers to frequent questions about being a consultant at Progent, refer to Employment at Progent Q&A.
24/7/365 Router patch management Professional
VoIP phones patch management Consultancy
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Benefits for Home Based Network Engineering Subcontractor
Job Benefits for Home Based Network Consulting
Our compensation structure is based on revenue sharing, so similar to working as an independent contractor, your income is entirely driven by your generated revenue. Certain of our support staff stress quality of life and elect to work at an easy pace, using our self-determined calendar to follow individual pursuits like mountain biking, motorcycle racing, snow boarding, surfing, vacations, or spending private time with relatives and acquaintances. Others take advantage of the opportunity to earn big dollars through lots of effort and extended hours. Progent fully encourages both sides of the spectrum plus any point in the middle.
Solaris Engineers
Small Business IT Support Firms FreeBSD
Progent's UNIX platform support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient single source to help you create and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Windows 8.1 Work Folders Computer Engineer
Microsoft Windows Consulting Services
Microsoft Windows 8.1 is engineered to run on devices from smart phones and tablets to power-user desktops. An abundance of innovative features, including touch screen interface and iconic tile GUI, provide a broad selection of advantages for companies who know how to put them to work. Progent's Microsoft-certified consultants can assist get your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive maximum business value from the operating system's various technical enhancements.
Small Business Remote Support
Microsoft Experts Data Recovery Small Business
Progent provide businesses of all sizes world-class network online or in-person consulting services for information systems powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security consulting for businesses ranging from the small office to the global enterprise.
24/7/365 Smartphone Synchronization Administration
Remote Desktop Network Installations
Progent's remote access and wireless synchronization experts can assist your business to design and configure connectivity solutions for remote desktops, laptops, and wireless handhelds so they integrate seamlessly with your IT network, enabling you to optimize the productivity of your remote workforce.
Network Specialists CISA
CCIE Voice Network Help
Progent provides clients the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent thinks that clients deserve to be sure that their computer support professionals have accredited testing as well as broad practical experience so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the CCIE brings priority for significantly better vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a better level of IT service. In addition, major certifications such as CISSP or ISSEP for network security can help corporate customers to show compliance with regulatory requirements by engaging the assistance of accredited industry professionals.
Consulting Dynamics GP VBA
Dynamics GP eConnect Specialists
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can help you create reports that let you track your business more effectively, transforming raw data into useful understanding of your business.
Hosting Facility Technical Consultant
Online Support Colo
For large businesses, Progent can supplement in-house network support staffs by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branch offices, Progent can act as a transparent local extension of corporate network management. Progent’s enterprise consulting services include company-wide security, online branch office support, network architecture, Sarbanes Oxley conformance, project planning, and top-level support for multi-site office environments based on Enterprise Windows 2003. Progent can provide field engineers and technicians to help with a site relocation or branch move, or a system designer to help with setting up or utilizing an Internet Data Center or co-location site.
ransomware removal and restore Engineer
ransomware protection Specialists
Progent's experienced ransomware recovery experts can help your business to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Emergency Juniper Junos os Security Audit Services
Juniper Junos os Cybersecurity Firms
Progent's Juniper Networks-authorized network engineer can assist you to design and implement Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network control software to enable your business to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that incorporate a mix of Juniper's software platforms.
Telecommuter Solutions Support and Integration
Telecommuter Solutions Consulting
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Immediate Office Entourage for Mac Training
Microsoft Excel for Mac Trainer
Progent offers one-on-one education customized for people who wish to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for Mac application software.
24/7 Professionals Network Testing Lab
QoS Test Lab Consult
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for piloting line-of-business applications, developing cost-effective migration procedures, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble effective test environments, the lab reduces capital costs and engineering risk and helps keep vital network initiatives on schedule.
24-7 SharePoint Technology Consulting Services
SharePoint Support Outsourcing
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently coordinating people, teams and information. SharePoint Server provides a common spot for your employees or clients to access, organize, share and manipulate relevant data, documents, and applications and to interact with other people. SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to maintain your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Double-Take Software Availability Online Troubleshooting
Double-Take Software Availability IT Consulting
DoubleTake/Carbonite Software publishes a family of tools designed to provide small and midsize companies a range of affordable solutions for replicating and recovering business-critical applications such as Microsoft Exchange, SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite products into small business IT networks to achieve a high level of fault tolerance and business continuity readiness at a budget-friendly price.
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