Enlarging your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Calgary organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from on demand guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Calgary, Alberta companies to with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be especially challenging if you must accommodate a combination of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of OS software and firmware releases. Progent's background delivering online help for both outdated as well as modern IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authenticated at-home workers to access IT resources located at your company data center or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your remote workers to set up Cisco's AnyConnect software to provide secure VPN connections for a broad range of devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote PC's desktop. This gives network managers significant control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent offers expert online support for configuring routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically shared by families and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause throughput and security issues. Progent can help you to resolve these issues by providing services like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi access point integration assistance.
  • Internet connectivity methods impact the speed and reliability of connections between at-home workers and the corporate network. Vital processes may require redundant Internet connections in the event the normal connection breaks. Progent offers guidance for identifying Internet service providers, selecting appropriate service packages, and configuring redundant Internet access. Refer to Internet access solutions.

VoIP Integration for Remote Workers
Expanding the company PBX environment to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-centric IP voice platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can help organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations optimize their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, see CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to support these VoIP solutions and deliver online deployment and debugging services.

Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing products from major vendors enable online discussions, video conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can help you to manage your current conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information across a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange since their initial publication and can assist your company to tune these critical collaboration products to maximize the effectiveness of your remote workers.

SharePoint Integration Consultants for At-Home WorkersSharePoint utilizes web entities to facilitate collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to build protected portals that enables at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, refer to SharePoint integration and development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to integration expertise for Microsoft Exchange Server.

Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can retrieve them safely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to co-author documents. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration Services for Remote Workers
Progent offers advanced remote support for enabling organizations to create, manage and optimize cohesive network models that combine physical data centers, remote workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with cloud connectivity, identity, and cybersecurity.

Azure Integration for TeleworkersAzure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure features over one hundred services services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud services available by subscription. Microsoft apps and services are marketed in a selection of plans designed for users ranging from students and small offices to large corporations. Progent offers fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 integration support.

Exchange Online Integration Services for TeleworkersExchange Online is one of the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional assistance to guide you past tough technical roadblocks and also offer comprehensive project management services to ensure your telecommuters have convenient and secure access to your Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's leading source of cloud services. Progent can provide quick and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a productive computing experience whether they are working from your main office, a remote branch, from home, or on the move. To learn about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent can also help your organization to utilize GCP's management technology to control and monitor your GCP environment. For information, refer to Google Cloud Platform (GCP) integration expertise.

Help Desk Call Center Support for At-Home Workers
A sudden, company-wide switchover to a from-home business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, add information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk organization by splitting delivery of Support Desk support services seamlessly between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your business to provide best-in-class IT support to your from-home workers, see Progent's Support Desk supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home workers typically use their personal computing devices and usually work in a poorly secured physical space. This multiplies their vulnerability to cyber threats and requires judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of security policies based on leading practices. Progent's veteran group of IT security support consultants can help your business to plan, configure and maintain an effective security solution that guards critical information resources in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely accessed by on-premises users as well as by at-home workers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to configure and control different access rights to various classes of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks grow increasingly complex. Progent works with both current and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, see firewall support services.

Remote Endpoint Monitoring Services for TeleworkersOnline Endpoint Monitoring makes it easy to watch over the disparate devices used by remote workers and either reject or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight ASM immediately isolates the impacted device from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even if they are offline. To learn more about ProSight ASM, refer to remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for TelecommutersProgent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that includes remote workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with advanced certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your procedures and policies and review your IT infrastructure to enable you to implement the highest level of security for your at-home workers.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical areas to concentrate on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
The field of Data Protection covers saving and recovering critical data so as to avoid data loss and minimize recovery time and effort in the event of storage system failures resulting from hardware breakdowns, programming glitches, human mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially difficult to architect and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for remote workers must cover diverse types of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a broad array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and features granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified platform for protecting critical data by managing on-premises, mobile, and at-home endpoints.

Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Managed endpoint devices can be user owned or business owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure policies for accessing data and resources, set passwords, establish VPN connections, control how home-based workers share information, set up threat defense, verify security compliance, and wipe corporate data from missing, stolen or deactivated devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use this platform to manage the endpoint computers of your at-home workforce, go to Intune teleworker endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based services. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter solution for your Calgary, Alberta company, call 1-800-993-9400 or go to Contact Progent.