Calgary Remote Workers Solutions Consulting Company
Solution Planning, Configuration, Administration and Call Center Consultants
Enlarging your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Calgary organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers services ranging from on demand guidance for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Calgary, Alberta companies to with any aspect of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be especially challenging if you must accommodate a combination of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of OS software and firmware releases. Progent's background delivering online help for both outdated as well as modern IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to assist you to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authenticated at-home workers to access IT resources located at your company data center or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing online VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your remote workers to set up Cisco's AnyConnect software to provide secure VPN connections for a broad range of devices including Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote PC's desktop. This gives network managers significant control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent offers expert online support for configuring routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically shared by families and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause throughput and security issues. Progent can help you to resolve these issues by providing services like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi access point integration assistance.
- Internet connectivity methods impact the speed and reliability of connections between at-home workers and the corporate network. Vital processes may require redundant Internet connections in the event the normal connection breaks. Progent offers guidance for identifying Internet service providers, selecting appropriate service packages, and configuring redundant Internet access. Refer to Internet access solutions.
VoIP Integration for Remote Workers
Expanding the company PBX environment to accommodate teleworkers is critical to maintaining an effective at-home workforce. A broad range of cloud-centric IP voice platforms are popular with SMBs to support teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can help organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations optimize their existing Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can help you to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, see CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network architecture to support these VoIP solutions and deliver online deployment and debugging services.
Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing products from major vendors enable online discussions, video conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of products to accommodate their different partners and customers. Progent can help you to manage your current conferencing environment and optimize the experience of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features that include voice/video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist your business to optimize your WAN architecture to host them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information across a corporate network and on a wide selection of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange since their initial publication and can assist your company to tune these critical collaboration products to maximize the effectiveness of your remote workers.
SharePoint utilizes web entities to facilitate collaboration and knowledge delivery by offering policy-based delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to build protected portals that enables at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, go to integration expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can retrieve them safely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home workers to co-author documents. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.
Cloud Integration Services for Remote Workers
Progent offers advanced remote support for enabling organizations to create, manage and optimize cohesive network models that combine physical data centers, remote workers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with cloud connectivity, identity, and cybersecurity.
Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, servers, and critical applications running on Microsoft's massive cloud. Azure features over one hundred services services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity applications and cloud services available by subscription. Microsoft apps and services are marketed in a selection of plans designed for users ranging from students and small offices to large corporations. Progent offers fast and affordable online contact with experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft 365, see Microsoft 365 integration support.
Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide occasional assistance to guide you past tough technical roadblocks and also offer comprehensive project management services to ensure your telecommuters have convenient and secure access to your Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's leading source of cloud services. Progent can provide quick and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a productive computing experience whether they are working from your main office, a remote branch, from home, or on the move. To learn about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent can also help your organization to utilize GCP's management technology to control and monitor your GCP environment. For information, refer to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for At-Home Workers
A sudden, company-wide switchover to a from-home business model, which could be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, add information, and append screenshots or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your business to augment your current Call Desk organization by splitting delivery of Support Desk support services seamlessly between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can help your business to provide best-in-class IT support to your from-home workers, see Progent's Support Desk supplementation Services.
Cybersecurity for Telecommuters
Work-from-Home workers typically use their personal computing devices and usually work in a poorly secured physical space. This multiplies their vulnerability to cyber threats and requires judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of security policies based on leading practices. Progent's veteran group of IT security support consultants can help your business to plan, configure and maintain an effective security solution that guards critical information resources in environments that incorporate at-home workers.
Firewalls enable companies to build a network that can be securely accessed by on-premises users as well as by at-home workers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to configure and control different access rights to various classes of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks grow increasingly complex. Progent works with both current and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, see firewall support services.
Online Endpoint Monitoring makes it easy to watch over the disparate devices used by remote workers and either reject or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect new attacks before they can spread. When an attack is spotted, ProSight ASM immediately isolates the impacted device from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even if they are offline. To learn more about ProSight ASM, refer to remote endpoint monitoring for teleworkers.
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that includes remote workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with advanced certifications including CISM, ISSAP, and GIAC, can help your company to evaluate your procedures and policies and review your IT infrastructure to enable you to implement the highest level of security for your at-home workers.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical areas to concentrate on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
The field of Data Protection covers saving and recovering critical data so as to avoid data loss and minimize recovery time and effort in the event of storage system failures resulting from hardware breakdowns, programming glitches, human mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially difficult to architect and manage in hybrid networks that combine private data centers, public clouds, and at-home workers.
- Backup/Restore strategies for remote workers must cover diverse types of personally owned endpoint devices. Progent offers quick remote help from experts familiar with a broad array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and features granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically anticipate scenarios that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified platform for protecting critical data by managing on-premises, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Managed endpoint devices can be user owned or business owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure policies for accessing data and resources, set passwords, establish VPN connections, control how home-based workers share information, set up threat defense, verify security compliance, and wipe corporate data from missing, stolen or deactivated devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help your company to use this platform to manage the endpoint computers of your at-home workforce, go to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud-based services. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive telecommuter solution for your Calgary, Alberta company, call
An index of content::
Computer Consultants Failover Clusters Windows Server 2012 R2
Failover Clustering Windows 2012 Computer Consultants
Progent's Microsoft-certified failover clustering consultants can assist businesses to evaluate the advantages of deploying Microsoft Windows Server 2012 failover clustering technology to build a powerful high-availability/disaster recovery solution, help your organization to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and help you to automate the administration of failover clusters.
Support Outsourcing MSF
Developing Phase: Pilots IT Consulting Company
In performing consulting projects for corporate customers, Progent uses a structured approach based on defined milestones in order to achieve budgetary, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards based on the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional implementation. All phases are recorded to make available a comprehensive summary of IT services performed and to help in downstream system maintenance.
Word Onsite Technical Support
Best Accounting System Design Firm
Progent's application experts can provide advanced consulting, software programming, deployment help, and online training for leading applications covering vital areas including ERP and MRP, financials, business analytics, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting and troubleshooting support online, Progent can help clients anywhere in the U.S. to eliminate the time and fees associated with travel and on-premises activity without compromising the high quality of technical support.
Remote Online Office PowerPoint Learn
Online Visio Training Technology Consulting Company
Progent's webinar training classes offer small companies the affordability, convenience, and flexibility of virtual learning plus the effective pedagogic techniques of experienced teachers who use sophisticated collaboration software to emulate live, interactive learning environments. Progent can provide online education for popular desktop applications including elements of Microsoft Office suite such as Excel, Word, Access, and Outlook: Microsoft Dynamics accounting and analytics software including MS Dynamics GP (Great Plains); as well as additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Fortinet 300 Series Firewalls Network Consultant
Support and Help Fortinet FortiOps
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help you to deploy your Fortinet security appliances to safeguard your IT assets at the enterprise edge, within the data center, at branch locations, and at the cloud edge.
Radvision Telepresence Specialists
Tandberg Telepresence Consultancy
Progent can provide the support of a veteran specialist with years of hands-on experience installing, managing, and enhancing video conferencing systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network management group, your Internet Service Provider, and your video conferencing platform vendor to help your company maximize the business value of your telepresence solution.
Solaris Consultants
Solaris Technology Consulting Services
If your office computer system mixes Sun Solaris platforms with Windows, Progent can help you to integrate your computers into a unified environment that permits all your operating systems to coexist for easy management, seamless information exchange, high reliability, superior throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows integration assistance services include IT infrastructure integration and service, support for Windows services for UNIX, remote server monitoring and management, remote technical support and repair, in-person technical support, and Helpdesk support.
Microsoft Certified Exchange Server 2010 Migration Professionals
Exchange Upgrade Specialist
Progent's Microsoft-certified consultants can deliver affordable remote and on-premises help to carry out your upgrade to Microsoft Exchange 2010, generate comprehensive documentation of your new messaging environment, educate your IT team and end users to get them up to speed rapidly on Microsoft Exchange 2010, and provide continuing management consulting and engineering support. Progent's consultants can also assist you to upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.
Support and Help SQL Server 2019 Standard
Top Ranked SQL Server 2019 and VMWare Information Technology Consulting
Progent's certified SQL Server 2019 experts can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite access to consulting experts in solution planning and deployment, application programming, database administration, and network security.
Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consultants
Wireless LAN Site Survey IT Consultant
Progent's Wi-Fi site survey services make it easy to plan, deploy and troubleshoot a Wi-Fi LAN optimized for your environment, offering your business a WLAN that delivers the coverage, speed, density, security, and hand-off ability your company requires.
Project Pilots Consulting Services
Top Project Pilots Specialists
For enterprise project management support, Progent offers the services of senior information technology professionals with decades of background in IT management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management skills to help enterprise customers follow best practices to ensure that major projects are completed on schedule and on budget.
Integration Catalyst 802.11ax Wireless
Remote Consulting Catalyst Wi-Fi 6 WAP
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 WAP experts offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points.
Server Consultant Microsoft Exchange and Outlook
Email and Telephony Integration Technical Consultant
Progent's Microsoft-certified experts have two decades of background providing e-mail and unified email/telephony solutions for businesses. Progent offers economical Microsoft Exchange 2007 Server support services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.
Technology Consulting Services MSP360 SQL Backup
After Hours MSP360 Ultimate Backup Network Consultant
Progent can assist you to create, implement and administer a backup plan built around MSP360 Backup software to protect your IT assets residing on any leading public cloud. Progent can provide monitoring and remote management to protect against data loss resulting from human miscues, computer error, malicious insiders, and malware assaults like ransomware.
Development Power View
FRx Contract Programming
Progent can provide remote and onsite expertise to help you with any phase of business intelligence (BI) reporting from debugging or modernizing reports to designing and deploying a comprehensive BI environment. Progent's BI experts can help your company to support your existing BI system, help you to migrate reports and databases from a legacy reporting product to a current solution, and deliver custom remote mentoring tailored to your specific needs. Progent’s management reporting and analytics consultants offer experience in the leading BI reporting and visualization tools such as the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Online Technical Support Windows 2003 Server
24/7 Expert Microsoft Certified Windows 2003 Computer Engineer
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of support in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with designing, installing, managing and troubleshooting sophisticated information technology solutions powered by Windows Server, and can streamline your upgrade from Windows 2000 Server or Microsoft Windows NT.
Consultant Microsoft Exchange
Upgrading Exchange 2003 Server
Progent's expert consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.
Professional Security Audit
Specialists Wireless Security
Progent offers consulting for security analysis software including Microsoft Baseline Security Analyzer for running a variety of automatic network testing scans to identify possible security problems. Progent has extensive knowledge of network auditing tools and can help you to understand audit reports and react effectively. Progent can help you design security into your company processes, configure auditing software, define and deploy a secure system architecture, and suggest policies to maximize the security of your network. Progent's security professionals are available to assist you to set up a firewall, implement safe remote access to email and data, and integrate VPN. Progent's accredited security consultants can test the protection of web-based applications and can provide comprehensive security assessments of company-wide security to determine your organization's compliance with important international security standards including FISMA, NIST, and ISO 17799.
24-Hour Support Services Identity Verification
ProSight Duo MFA Online Support Services
Progent's Duo managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.
Developer Firm Applications
Custom Application Development
For custom program creation, Progent can provide programming experts to write line-of-business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Remote Network Monitoring Integration Support
On-site Support Microsoft System Center Operations Manager
Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to preserving the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can get a level of protection that was once reserved for enterprises. Progent can provide several RMM options available as low-cost services created to assist you to detect and resolve a an array of network problems before they get big enough to impact productivity.
Threat Management Gateway 2010 Integration
Forefront Threat Management Gateway Outsourcing
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a single-server solution for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, permits customized reporting generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual server to lower costs and improve availability. Progent's Microsoft-certified consultants can help you to plan and carry out pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist you to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Apple OS X Tiger Consultant
Specialists Apple OSX Tiger
Progent's experts can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent can also assist your business with iPhone support and Apple iPad synchronization, or migrating to iCloud services. For computer environments built solely on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is reliable, secure, fast and aligned with your organization's business goals.
24x7 Email White Lists Professionals
Email Guard DLP Consulting Services
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
Consulting VMware Infrastructure
Consultant VMware GSX Server
Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid deployments. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility.
Windows Server 2022 with Linux Remote Troubleshooting
Outsourcing Windows Server 2022 Hybrid Integration
Progent's certified Windows Server 2022 experts can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.
Microsoft Exchange 2010 Upgrade Technology Professional
Exchange 2010 Migration Services
Progent's Microsoft and Cisco-certified consulting experts can help your organization to determine the benefits of Microsoft Exchange Server 2010 for your business and can assist you to design and implement a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will offer fast ROI by increasing your workers' efficiency, lowering the expense of equipment and service, simplifying management, and integrating your vital communications platforms.
Help Desk Computer Consultants
Help Desk Consulting
The Contact Center support delivery structure used by Progent's Technical Response Center offers small and midsize organizations an efficient alternative to reliance on freelance consultants by offering extensive expertise shared by multiple engineering teams, optional 24x7 availability of emergency help, fast escalation to world-class experts for solving the most difficult problems, support consistency and dependability, prompt follow-up enforced by veteran support managers, a selection of easy-to-use ways for requesting support jobs, plus excellent progress visibility enabled by trouble ticket tracking and accessible via a web-based portal.
Solaris with Windows Services
UNIX, Windows Professionals
Progent can assist your business to plan and execute an efficient transition from a UNIX-powered information environment to a network powered by Windows and suited for running Microsoft's popular office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can help you preserve your information and reduce business discontinuity by designing an efficient migration strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of existing environment, transition strategy and testing, Microsoft Exchange migration expertise, information and application transition, and processor and media migration and consolidation.
Fault-tolerant Failover Clustered Servers Support and Setup
Microsoft High-Availability Failover Clustered Servers Online Technical Support
The cluster technology built into the Datacenter and Enterprise versions of Windows Server 2008 has been dramatically redesigned to streamline the deployment, setup, and management of server clusters that offer greater levels of system availability, protection, performance, and versatility. New or enhanced capabilities include automated cluster Validation, revamped setup and installation, improved cluster management, new cluster infrastructure for maximum uptime, better protection and quorum structure, minimization of failure points, more disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help your company evaluate the advantages of Windows clustering, plan and implement a deployment, educate your network support personnel to administer your failover clusters, provide continuing consulting and technical help services, and produce and test a disaster recovery procedure.
SonicWall TZ400 Firewall Security Tech Services
SonicWall Capture ATP Security Tech Services
Progent's certified SonicWall firewall experts can help you integrate, maintain, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified network security experts can show you how to incorporate SonicWall firewalls into a complete security solution and build protection into your corporate processes.
Top Immediate Staff Augmentation Integration Services
Short Term IT Staff Augmentation Services Online Support Services
Progent's short-term IT staffing services allow businesses to respond to the need for IT support personnel without incurring the costs and hassle that come with identifying and hiring reliable technical workers and without increasing your full-time head count.
Lync Server 2013 dial plans Consulting Services
After Hours Lync Server 2013 disaster recovery Consultant Services
Lync Server 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and protected communications environment that supports a BYOD computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to evaluate the advantages of Lync Server 2013, create an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your IT team and users. Progent has expertise in critical components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.
Remote Database Consultancy
Database Engineers
Progent's Microsoft-certified database application consultants offer businesses of any size remote support for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include installation and configuration, database architecture and programming, administration support, replication strategies, capacity planning, performance tuning, migration, information security, backup and recovery systems, troubleshooting, and training.
Development Group Amazon MWS programming
Amazon MWS Reports
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their market, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Azure integration Engineer
24/7/365 Services Azure and SharePoint integration
Progent can help companies of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware investments. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of various cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical errors small companies make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and also to manage Apple iOS devices and Android handhelds.
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