Fast Remote Technical Support for Calgary Alberta UNIX or Linux SystemsFor small companies in Calgary Alberta, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve the majority of information system problems quickly. This reduces immediate costs because service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast fixes somehow turn into large bills. Progent's penchant for handling technical issues efficiently results in your business saving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for small business information networks. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's Technical Response Center to access your company's computer system without breaching system security.

Progent's highly evolved technical support reporting system maintains thorough documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of support delivered to every client by any consultant. This database of anomalies and solutions is structured as a readily exploitable internal database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow fast access to vendors' internal product engineers with the result that Progent's remote service experts can come up with the best solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Calgary Alberta or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based consulting experts offer credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's consultants to resolve virtually any crisis that may crop up in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help businesses with mixed-OS environments, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical services Offered by Progent to customers in Calgary include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux variants for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Calgary AlbertaThe Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to resolve even the most complex issues encountered in network design, integration, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to resolve the most intractable problems quickly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Few support firms make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can receive timely support for severe network infrastructure issues that are lowering worker efficiency but are not within the experience of your ordinary network maintenance group or consultant. Progent's CCIE consultants can interface to your environment via sophisticated remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified MS Windows Support
    Microsoft Windows Expertise for Calgary AlbertaProgent's Microsoft-premier online service engineers can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams integration, Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a broad array of online desktop services such as Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Consultants for Calgary AlbertaProgent's qualified CISM and CISSP network security consultants can provide a range of system protection services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to recuperate quickly following a serious breach. Security services available from Progent cover in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often need. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who want quick response from a dependable Help Desk with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your established organization, selecting or modifying Help Desk software products to address the unique requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team during demanding situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran network experts offers your clients in Calgary Alberta quick assistance from a dependable technical support resource with years of experience delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a solid driver of company success, and Progent's intent is to resolve rather than simply document network problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group offers online and in-depth engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Excel. To find out more information on Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac experts can promote the creative facets of Apple Mac systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio/video or establishing an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Calgary Alberta online network monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating potential problems before they grow into crashes, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems powered by a variety of operating systems.

How Your Calgary Alberta Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.

Onsite IT Consulting
Progent locations in Calgary Metro

City Address Phone Link
Calgary 630 8 Ave SW
Calgary, AB T2P 1G6
+1 587 327 5277 Calgary Network Support Services

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    Progent's ProSight portfolio of managed services are intended to offer businesses who have minimal in-house IT administration and support staffs with low-cost help from enterprise-class management platforms and consulting expertise. Advantages of the ProSight catalog of managed IT services include fixed IT management expenses, automation of common administrative processes, continual adoption of the latest information technology, graceful migration from older technology to modern solutions, close fit between information technology with strategic goals, guidance from seasoned network consultants, and freeing up management to concentrate on business issues instead of fast-evolving computer technology.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and fixing SCOM environments and can provide companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs based on leading practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

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    System Center Configuration Manager automates software provisioning at scale, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health reporting, allows secure end-user self service, and delivers a common point of control for administering multi-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help businesses of any size with any aspect of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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    Progent imposes no service activation charge and asks no retainer for support services provided during regular working hours. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed. .

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    Progent is one of the most qualified information technology support firms for creating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies derive the full benefits of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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    Email Guard from Postini offers continually upgraded spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your organization is too small to qualify for a regular Postini license, you can still have access to Postini's Perimeter Management technology via Progent's E-Mail Guard anti-spam and virus defense service offering. Progent's expert e-mail security consultants can help you create an email security plan that incorporates antispam and antivirus products and policies.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco allows companies to realize the full advantages of adding intelligence to their networks. Cisco's switching product line allows you to deploy capabilities to make your network infrastructure highly available to handle time-critical requirements, scalable to support growth, secure enough to protect restricted information, and designed for differentiating and managing all traffic to streamline system performance. Progent's Cisco certified consultants can show you how to select and integrate Catalyst switches appropriate for your business. Also, Progent's CISM certified security specialists can show you how to develop a strategic security policy and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.

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