Immediate Phone Technical Support for Calgary Alberta UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Calgary Alberta, Progent provides support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and business continuity planning.

Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers immediate expenses because service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid situations where quick repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues quickly results in your business spending less money.

Progent's Online Support Technologies
Over time, Progent has fine tuned a set of optimized tools and proven processes which allow the maximum level of effectiveness for remote technical support and repair for small business computer networks. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your company's network remotely without breaching corporate security.

Progent's proprietary technical support database application includes comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help rendered to every customer by any consultant. This archive of problems and responses is structured as a readily retrievable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional extensive technical databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists can determine the best solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Calgary Alberta or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based support professionals offer certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to resolve practically any problem that may occur in a small company information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To support businesses with multi-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical support services available from Progent to companies in Calgary include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from older applications to the latest Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for resolving problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Consultants for Calgary AlbertaThe Cisco CCIE credential is the premier accreditation for networking professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems occurring in network design, deployment, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to resolve even the most difficult problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive timely assistance for serious network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your regular network service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest remote troubleshooting technology in order to perform quick, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Experts
    Windows Experts for Calgary AlbertaProgent's Microsoft-expert remote support experts can provide computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide array of remote desktop consulting and support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Premier Network Security Specialists for Calgary AlbertaProgent's certified CISM and CISSP security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up quickly after a serious penetration. Security support services available from Progent include: thorough network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the resources to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or revamping your established organization, selecting or customizing Help Desk Call Center application software to handle the special requirements of your company, or adding temporary online staff to supplement your existing Call Center group to deal with unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center staff of seasoned network professionals offers your customers in Calgary Alberta quick assistance from a reliable network service resource with extensive background providing phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a significant driver of company efficiency, and Progent's aim is to solve instead of simply report technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the imaginative aspect of Apple Mac environments by offering remote consulting services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Calgary Alberta remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so your IT maintenance is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, automated monitoring can head off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of OS platforms.

How Your Calgary Alberta Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.

Onsite IT Consulting
Progent locations in Calgary Metro

City Address Phone Link
Calgary 630 8 Ave SW
Calgary, AB T2P 1G6
+1 587 327 5277 Calgary Network Support Services

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    Application Publishing with ISA Server 2006 provides more protection of intranet applications while supporting enhanced efficiency by making these applications available to authorized remote users. ISA Server 2006 helps guard business applications, services, and information throughout all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified ISA Server 2006 consultants can help you design, deploy, configure, and support ISA Server 2006 on your network so your business benefits from a highly functional and affordable balance of security, convenience, and speed.

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    The clustering feature set built into the Datacenter and Enterprise versions of MS Windows Server 2008 is radically redesigned to streamline the deployment, setup, and management of clusters that provide greater levels of network availability, protection, efficiency, and flexibility. New or enhanced capabilities include automated cluster verification, easier setup and deployment, unified cluster management, new cluster architecture for increased availability, better protection and quorum models, elimination of failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you assess the business benefits of failover clusters, plan and execute an installation, train your network support personnel to administer your cluster environment, deliver ongoing consulting and technical help services, and create and test a disaster recovery procedure.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect key IT areas including manageability, availability, compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange Server 2013.

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    Progent can help businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure includes a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you avoid the typical mistakes small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.

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