For small businesses located in Calgary Alberta, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most information system issues quickly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow end up as large bills. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote engineering help and repair for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your computer system without breaching corporate security.
Progent's highly evolved service database application maintains extensive documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support delivered to each Progent client by every Progent consultant. This archive of trouble tickets and fixes is organized as a quickly retrievable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote service experts can find the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Calgary Alberta or to learn more about Progent's phone support programs, contact Progent at
Remote Technical Services Offered Progent
Progent's phone-based consulting engineers have certified skills in an extensive set of disciplines. This wide range of capability allows Progent's consultants to address virtually any crisis that may take place in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help customers with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to small businesses in Calgary include:
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software to handle the special demands of your corporation, or adding occasional phone support staff to work with your internal Call Center team during demanding situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology professionals gives your computer users in Calgary Alberta fast contact with an effective support group with years of background providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a major driver of company efficiency, and Progent's goal is to fix rather than merely annotate technical issues.
Progent's Apple Mac experts can nurture the artistic aspect of Macintosh computing by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Calgary Alberta remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By uncovering looming trouble spots before they expand into network outages, automated monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems based on multiple platforms.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
City | Address | Phone | Link |
Calgary | 630 8 Ave SW Calgary, AB T2P 1G6 Canada |
+1 587 327 5277 | Calgary Network Support Services |