For small and midsize businesses in Calgary Alberta, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems quickly. This lowers immediate expenses because service calls take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently translates into your company conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small company information networks. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your environment without violating network security.
Progent's highly evolved customer support database application maintains comprehensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is structured as a readily accessible support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Calgary Alberta or to find out more about Progent's phone support programs, contact Progent at
Online Technical Services Available from Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to address almost any emergency likely to take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support Offered by Progent to clients in Calgary include:
Progent's UNIX/Linux consultants can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Progent in addition can deliver a full range of remote desktop support such as Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your current organization, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your business, or adding occasional online personnel to reinforce your existing Help Desk team to handle high-demand scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals gives your computer users in Calgary Alberta fast access to a large technical support group with substantial background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to business productivity, and Progent's intent is to fix instead of simply document network problems.
Progent's Mac consultants can promote the creative components of Apple Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Calgary Alberta remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By exposing potential issues before they result in crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
City | Address | Phone | Link |
Calgary | 630 8 Ave SW Calgary, AB T2P 1G6 Canada |
+1 587 327 5277 | Calgary Network Support Services |