For small businesses located in Calgary Alberta, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions take up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at dealing with problems quickly results in your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that promote the maximum degree of efficiency for online technical support and repair for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's network without compromising system security.
Progent's advanced service database application stores comprehensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of all help rendered to each client by every consultant. This history of problems and fixes is organized as an easily searchable support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft permit access to additional vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can determine the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Calgary Alberta or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online technical support professionals offer certified skills in an extensive array of disciplines. This broad scope of IT skills permits Progent's consultants to address practically any emergency that may occur in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services provided by Progent to small businesses in Calgary include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and indicates an individual's network technology skills at the master level. CCIEs know how to handle the most intractable problems occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their broad experience permits them to resolve even the most intractable problems quickly. In many cases, less experienced consultants can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few support firms make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can get timely assistance for severe network problems that are lowering business efficiency but are beyond the scope of your ordinary network support resources. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of the latest remote troubleshooting tools in order to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus VPN solutions.
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals offer computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up quickly following a serious breach. Security services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Calgary Alberta Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small businesses who don't have the budget to create an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your established organization, identifying or customizing Help Desk software products to address the unique requirements of your corporation, or providing occasional online personnel to reinforce your existing Call Center group during unusually busy situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of seasoned network professionals offers your customers in Calgary Alberta immediate contact with a dependable support resource with extensive experience providing phone help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a solid contributor to company performance, and Progent's policy is to resolve instead of simply document network problems.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides online professional consulting support and education in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To find out more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative elements of Mac systems by delivering remote help services and training in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Calgary Alberta remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they cause crashes, system monitoring can ward off inconvenient and expensive information system crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on multiple OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro