For small businesses in Calgary Alberta, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent value because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow turn into large invoices. Progent's penchant for solving technical issues quickly results in your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and proven processes which ensure the maximum degree of effectiveness for online help and repair for small and midsize company information networks. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your company's computer system remotely without breaching corporate security.
Progent's sophisticated customer support database system stores comprehensive records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to every client by every consultant. This archive of anomalies and solutions is structured as a quickly retrievable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft permit access to other massive technical databases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to come up with the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Calgary Alberta or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Available from Progent
Progent's online support engineers possess credentials in a comprehensive set of technologies. This broad scope of technical skills allows Progent's engineers to manage almost any crisis that may occur in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-OS networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services provided by Progent to small businesses in Calgary include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology such as system architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and certifies a person's networking skills at the master level. Cisco CCIEs know how to deal with the most stubborn challenges occurring in network infrastructure design, deployment, administration, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating program updates. CCIEs are an exceptional value since their broad expertise permits them to resolve even the most difficult problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are crippling business efficiency but are outside the scope of your local network service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced remote support technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service experts can provide computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full array of online desktop support services such as Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP security consultants offer a range of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help you to clean up rapidly following a serious penetration. Security support services offered by Progent include: in depth security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's special remote engineering services include:
How Your Calgary Alberta Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the resources to create an in-house Help Desk Call Center but who require quick response from a dependable Call Center with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center application software to address the special demands of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk group during high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts provides your clients in Calgary Alberta immediate contact with an efficient network service group with years of background offering phone consulting and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a crucial contributor to business efficiency, and Progent's policy is to fix instead of just report network issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team offers remote advanced engineering support and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Word, and Excel. To find out more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the creative aspect of Mac computing by offering remote consulting support and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Calgary Alberta online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By uncovering potential issues before they expand into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of operating systems.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro