Immediate Remote Support for Calgary Alberta UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Calgary Alberta, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems quickly. This lowers immediate expenses because service calls take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently translates into your company conserving money.

Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small company information networks. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your environment without violating network security.

Progent's highly evolved customer support database application maintains comprehensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is structured as a readily accessible support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Calgary Alberta or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to address almost any emergency likely to take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Remote support Offered by Progent to clients in Calgary include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Calgary AlbertaThe Cisco CCIE credential is the top recognition for network consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult problems surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent value since their depth of expertise permits them to resolve the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Few service organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate help for serious network issues that are hurting worker productivity but are not within the scope of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of advanced on-line support tools to perform efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Support
    Microsoft Windows Support for Calgary AlbertaProgent's Microsoft-premier remote support engineers offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote desktop support such as Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified System Security Consultants
    CISSP Premier System Security Consultants for Calgary AlbertaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Services
    Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for small companies who lack the budget to assemble and manage an in-house Call Center but who require quick communication with a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your current organization, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your business, or adding occasional online personnel to reinforce your existing Help Desk team to handle high-demand scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Calgary Alberta fast access to a large technical support group with substantial background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to business productivity, and Progent's intent is to fix instead of simply document network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team offers online professional consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the creative components of Apple Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Calgary Alberta remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By exposing potential issues before they result in crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.

How Your Calgary Alberta Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.

Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.

Onsite IT Consulting
Progent locations in Calgary Metro

City Address Phone Link
Calgary 630 8 Ave SW
Calgary, AB T2P 1G6
+1 587 327 5277 Calgary Network Support Services

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    ASA 5510 Firewall IT Services

    Progent's CCIE-certified networking consultants can assist your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Upgrading Exchange 2000 Upgrade

    Progent is among the most expert network consulting companies for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small businesses derive the full benefits of Microsoft Exchange 2000 under typical situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.

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  • 24 Hour SQL Server 2016 and Hyper-V Specialist
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    SQL Server 2016 introduces significant improvements in performance, scale, data security, uptime, BOYD integration, and built-in BI. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can deliver online and on-premises support to help organizations of any size to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

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    Small Business 500 AP Computer Engineer

    Cisco's Small Business 100, 300 and 500 family of access points are Linux-based devices intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or on-premises integration and debugging services to assist your organization to plan, implement, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or topology.

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    To see replies to frequent enquiries concerning being a consultant at Progent, see Employment at Progent FAQs.

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  • Urgent Services WSUS
    Windows Server Update Services Professional

    Microsoft Windows Server Update Services allows IT administrators to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.

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  • System Center 2016 Cloud Integration Consultant
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    System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

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    For advanced project management support, Progent can provide access to veteran IT experts with decades of background in technology management, program development, and process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management skills to help enterprise customers follow leading practices to ensure that major projects are successfully completed on time and on budget.

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    Progent's Office Word and Office 365 Word experts can provide a wide selection of affordable online support services to assist your organization to manage and troubleshoot your existing Microsoft Office Word environment or help you to move to a newer release of Microsoft Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility issues between different versions of Office Word, integrating Word with other Office applications like Excel and Outlook or with 3rd-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and remote training customized for individuals or groups.

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    Progent is among the most expert information technology consulting firms for integrating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide remote and on-premises consulting and troubleshooting services to assist you to plan, configure, administer, optimize, and debug wireless networks that utilize Cisco's Meraki APs. Progent can also help your organization to design and deploy hybrid environments that integrate local and cloud-based services and that deliver seamless connectivity, enhanced protection, streamlined management, and dependable performance for all your mobile and desktop devices.

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    Progent's Linux consulting services offer small businesses and software developers support for administering and supporting Linux computers that coexist with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with an easy single source to show you how to build and manage a protected and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Windows with leading Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Dynamics GP Power BI Remote Support Services

    Progentís Microsoft certified experts offer a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and business analysis platform built, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its modular approach you are able to license only the capability you currently require, with the option to add users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP consulting engineers can show you how to install, customize and administer the current version of Dynamics GP or migrate smoothly from an older edition.

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    Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and troubleshooting SCOM solutions and can provide companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix critical issues detected by Microsoft SCOM 2012.

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  • ProSight Automatic Patch Management Consultant Services
    ProSight Remote Desktop Monitoring Remote Consulting

    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity.

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