For small and midsize companies in Calgary Alberta, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and the sophisticated tools to solve the majority of information system problems quickly. This reduces direct expenses since service calls take up a smaller number of billable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where fast solutions manage to end up as big invoices. Progent's skill at solving technical issues quickly translates into your business spending less cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed a set of customized technologies and field-tested processes which allow the highest degree of efficiency for online technical support and repair for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to access your company's computer system without violating corporate security.
Progent's sophisticated service database system stores extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of all help provided to each Progent customer by any consultant. This archive of issues and solutions is structured as a conveniently searchable internal knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available other massive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine the best resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone support in Calgary Alberta or to learn additional information about Progent's phone support options, contact Progent at
Remote Technical Services Available from Progent
Progent's remote technical support experts offer advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills enables Progent's consultants to manage virtually any emergency that may occur in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to companies in Calgary include:
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Progent also can deliver a full array of online PC desktop support services such as Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk software to meet the unique demands of your company, or providing occasional online staff to work with your internal Help Desk Call Center team during unusually busy situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts gives your workers in Calgary Alberta rapid contact with a dependable network service resource with years of background delivering phone consulting and online repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's target is to resolve instead of merely report technical issues.
Progent's Mac experts can nurture the imaginative components of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Calgary Alberta remote network monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, automated monitoring can minimize disruptive and costly network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that support a variety of platforms.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
|Calgary||630 8 Ave SW
Calgary, AB T2P 1G6
|+1 587 327 5277||Calgary Network Support Services|