For small businesses in Calgary Alberta, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems quickly. This lowers direct expenses since solutions take up fewer billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick solutions manage to turn into large bills. Progent's skill at solving problems efficiently translates into your company saving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies which promote the highest level of effectiveness for remote technical support and repair for small company computer networks. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your computer system remotely without breaching corporate security.
Progent's proprietary customer support reporting system maintains thorough records for the support that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance delivered to each customer by every consultant. This database of trouble tickets and responses is organized as a quickly exploitable support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote service experts can determine optimal solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Calgary Alberta or to learn additional information about Progent's online support programs, contact Progent at
Online Technical Services Available from Progent
Progent's online network support experts possess certified skills in an extensive set of products and technologies. This broad range of IT skills enables Progent's consultants to tackle almost any crisis that may take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
To help clients with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services Offered by Progent to clients in Calgary include:
Progent's UNIX/Linux consultants can provide emergency online help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Progent also offers a full range of online PC desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center application software to meet the particular needs of your company, or adding occasional online staff to supplement your in-house Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology experts provides your clients in Calgary Alberta fast contact with a large network service resource with substantial experience providing telephone-based consulting and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to business efficiency, and Progent's intent is to solve rather than just track network issues.
Progent's Apple Mac professionals can support the imaginative elements of Apple Mac computing by providing remote help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Calgary Alberta remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into network outages, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a combination of platforms.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
City | Address | Phone | Link |
Calgary | 630 8 Ave SW Calgary, AB T2P 1G6 Canada |
+1 587 327 5277 | Calgary Network Support Services |