For small and midsize businesses in Calgary Alberta, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of network problems quickly. This lowers immediate expenses because service calls take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently translates into your company conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for small company information networks. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your environment without violating network security.
Progent's highly evolved customer support database application maintains comprehensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is structured as a readily accessible support knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with optimal solutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Calgary Alberta or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to address almost any emergency likely to take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support Offered by Progent to clients in Calgary include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult problems surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent value since their depth of expertise permits them to resolve the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate help for serious network issues that are hurting worker productivity but are not within the scope of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of advanced on-line support tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-premier remote support engineers offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support such as Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Calgary Alberta Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for small companies who lack the budget to assemble and manage an in-house Call Center but who require quick communication with a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your current organization, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your business, or adding occasional online personnel to reinforce your existing Help Desk team to handle high-demand scenarios like software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals gives your computer users in Calgary Alberta fast access to a large technical support group with substantial background delivering telephone-based support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to business productivity, and Progent's intent is to fix instead of simply document network problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers online professional consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To learn more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative components of Apple Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Calgary Alberta remote network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer support is proactive and automated. By exposing potential issues before they result in crashes, remote monitoring can head off disruptive and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro