For small and midsize businesses in Calgary Alberta, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support services represent excellent value because they have the practical experience and the advanced technology to resolve most information system problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to many remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly results in your business spending less money.
Progent's Online Technical Support Tools
Over time, Progent has refined an array of customized technologies and proven processes which permit the maximum level of effectiveness for remote technical support and repair for small company IT networks. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to link to your network remotely without breaching corporate security.
Progent's advanced service reporting system stores comprehensive records describing all service that Progent's clients have received. Progent's authorized service personnel have access to the records of all help provided to each Progent client by any engineer. This history of problems and responses is structured as a quickly exploitable internal knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Calgary Alberta or to find out more about Progent's phone support options, contact Progent at
Online Network Support Services Provided by Progent
Progent's phone-based consulting experts offer advanced credentials in an extensive set of technologies. This broad scope of capability permits Progent's engineers to resolve almost any emergency that may take place in a small company network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to clients with mixed-platform environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to customers in Calgary include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies an individual's networking skills at the master level. Cisco CCIEs can resolve even the most stubborn issues encountered in network infrastructure planning, installation, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to fix the most complex problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get immediate support for complex network problems that are hurting business efficiency but are outside the experience of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network via the latest on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN solutions.
Progent's Microsoft-expert remote support engineers offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including Windows Server 2022 planning and integration consulting,
Microsoft Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of remote PC desktop support services such as Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly following a serious breach. Security services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software to address the unique needs of your company, or providing temporary online staff to reinforce your existing Call Center group to handle unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology professionals gives your workers in Calgary Alberta instant contact with a large network service group with years of background delivering phone support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's target is to resolve instead of just track technical issues.
Progent's Apple Mac professionals can promote the creative elements of Mac systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Calgary Alberta online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your IT support is proactive rather than reactive. By exposing possible issues before they result in downtime, proactive monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of platforms.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
| City | Address | Phone | Link |
| Calgary | 630 8 Ave SW Calgary, AB T2P 1G6 Canada |
+1 587 327 5277 | Calgary Network Support Services |