For small businesses located in Calgary Alberta, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most information system issues quickly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. Unlike many remote support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow end up as large bills. Progent's skill at dealing with technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote engineering help and repair for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your computer system without breaching corporate security.
Progent's highly evolved service database application maintains extensive documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support delivered to each Progent client by every Progent consultant. This archive of trouble tickets and fixes is organized as a quickly retrievable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other vast technical knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote service experts can find the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Calgary Alberta or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based consulting engineers have certified skills in an extensive set of disciplines. This wide range of capability allows Progent's consultants to address virtually any crisis that may take place in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help customers with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to small businesses in Calgary include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad range of information technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network professionals, and certifies a person's networking knowledge at the master level. CCIEs know how to handle even the most difficult challenges occurring in network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience enables them to resolve the most complex problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network issues that are hurting business productivity but are outside the experience of your ordinary computer support providers. Progent's CCIE support experts can interface to your computer system via the latest on-line support tools in order to perform quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-certified online service professionals can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses often need. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Calgary Alberta Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller organizations who don't have the resources to create an internal Help Desk Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your current organization, selecting or customizing Call Center software to handle the special demands of your corporation, or adding occasional phone support staff to work with your internal Call Center team during demanding situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of veteran information technology professionals gives your computer users in Calgary Alberta fast contact with an effective support group with years of background providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a major driver of company efficiency, and Progent's goal is to fix rather than merely annotate technical issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and MS Office Excel. To read additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic aspect of Macintosh computing by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Calgary Alberta remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By uncovering looming trouble spots before they expand into network outages, automated monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems based on multiple platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro