For small companies located in Calgary Alberta, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's online support services represent excellent leverage because they have the real-world background and the sophisticated technology to solve the majority of information system issues rapidly. This lowers direct costs because solutions require a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions somehow end up as major invoices. Progent's penchant for handling technical issues quickly results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed a set of customized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and repair for small business IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to access your network remotely without breaching corporate security.
Progent's advanced customer support database application keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of services rendered to every customer by every Progent consultant. This archive of issues and fixes is organized as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Calgary Alberta or to learn additional information about Progent's online support options, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's online technical service engineers have credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to manage virtually any crisis that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote services Offered by Progent to customers in Calgary include:
Progent's UNIX/Linux support engineers can offer urgent remote help for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Progent in addition offers a wide range of online PC desktop consulting and support services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to address the particular needs of your corporation, or providing occasional phone support personnel to work with your existing Help Desk Call Center group during unusually busy situations such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology experts provides your clients in Calgary Alberta rapid contact with an efficient network service resource with extensive experience offering telephone-based consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a solid contributor to company performance, and Progent's aim is to solve and not simply document technical problems.
Progent's Apple Mac consultants can support the imaginative components of Macintosh computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Calgary Alberta remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By spotting potential issues before they result in crashes, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate multiple operating systems.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
City | Address | Phone | Link |
Calgary | 630 8 Ave SW Calgary, AB T2P 1G6 Canada |
+1 587 327 5277 | Calgary Network Support Services |