Immediate Remote Support for Calgary Alberta UNIX or Linux SystemsFor small companies located in Calgary Alberta, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online support services represent excellent leverage because they have the real-world background and the sophisticated technology to solve the majority of information system issues rapidly. This lowers direct costs because solutions require a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions somehow end up as major invoices. Progent's penchant for handling technical issues quickly results in your company conserving money.

Progent's Remote Service Tools
Over the years, Progent has developed a set of customized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and repair for small business IT systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to access your network remotely without breaching corporate security.

Progent's advanced customer support database application keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of services rendered to every customer by every Progent consultant. This archive of issues and fixes is organized as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Calgary Alberta or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's online technical service engineers have credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to manage virtually any crisis that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with multi-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to customers in Calgary include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often need. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the resources to create an in-house Help Desk but who require fast communication with a reliable Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to address the particular needs of your corporation, or providing occasional phone support personnel to work with your existing Help Desk Call Center group during unusually busy situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of experienced information technology experts provides your clients in Calgary Alberta rapid contact with an efficient network service resource with extensive experience offering telephone-based consulting and online repair service for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a solid contributor to company performance, and Progent's aim is to solve and not simply document technical problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote advanced engineering expertise and training in specific business application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the imaginative components of Macintosh computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in Calgary Alberta remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network support is proactive and automated. By spotting potential issues before they result in crashes, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate multiple operating systems.

How Your Calgary Alberta Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.

Onsite IT Consulting
Progent locations in Calgary Metro

City Address Phone Link
Calgary 630 8 Ave SW
Calgary, AB T2P 1G6
Canada
+1 587 327 5277 Calgary Network Support Services




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    E-Mail Guard from Postini provides constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your organization is too small to purchase for a standard Postini license, you can still get access to Postini's Perimeter Management technology via Progent's E-Mail Guard anti-spam and anti-virus service offering. Progent's expert e-mail protection consultants can show you how to create an email safety strategy that incorporates antispam and virus defense services and processes.

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    Progent offers expert help for each step of your Exchange Server 2010 upgrade including end-to-end project management, site readiness preparation, project planning, specification of all new software licenses and equipment needed, recommended sourcing, system testing at customer location or at Progent's testing facility, setting up transitional coexistence of Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for client's support group and end users.

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    Progent's Cisco CCIE network consultants can assist you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software support.

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    Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network security needs without adversely restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of ISA Server.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • 24 Hour Forefront Threat Management Gateway Help and Support
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    Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally administered web gateway that acts as a one-server solution for an array of security functions such as an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, permits customized reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and improve availability. Progent's Microsoft-certified engineers can help you to plan and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent can also assist your organization to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's certified cybersecurity consultants can perform NodeZero-powered penetration tests to make sure your security monitoring and protection tools and policies are properly configured and effective.

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    Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and guard your IT environment, assist with settlement negotiations with a hacker, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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