For small and midsize businesses located in Calgary Alberta, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate costs since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow end up as substantial tabs. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Online Support Tools
Over time, Progent has developed a collection of optimized technologies and proven processes that ensure the maximum level of efficiency for online help and repair for small business computer networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the staff of Progent's remote service group to access your environment remotely without compromising system security.
Progent's highly evolved customer support reporting application includes thorough histories of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to each client by every Progent consultant. This database of trouble tickets and fixes is structured as an easily exploitable internal knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Calgary Alberta or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive set of technologies. This broad range of technical skills enables Progent's engineers to handle virtually any emergency that may take place in a small company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to customers in Calgary include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn issues occurring in network design, deployment, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs are an exceptional value since their depth of expertise permits them to solve even the most intractable problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent help for serious network problems that are hurting business productivity but are not within the comfort zone of your ordinary computer support resources. Progent's CCIE engineers can interface to your network using advanced on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recover quickly following a damaging breach. Security support services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Calgary Alberta Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Call Center software products to handle the particular requirements of your corporation, or adding temporary phone support personnel to work with your existing Call Center group during demanding situations such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network experts gives your customers in Calgary Alberta quick communication with a large support group with years of experience providing phone help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a significant contributor to company success, and Progent's target is to fix and not just record IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering support and training in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the imaginative components of Apple Mac environments by delivering remote help services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or building an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Calgary Alberta online network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your network support is proactive and automated. By exposing possible problems before they grow into downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by a combination of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro