Expanding your telecommuter workforce may have a major impact on IT infrastructure, security, and company processes. Progent has two decades of experience assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Calgary organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers maximum value. Progent offers services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Calgary, Alberta businesses to with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and streamlined management.

VoIP Integration for an At-Home Workforce
Expanding the business phone environment to accommodate remote users is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX products are used by SMBs to support telecommuters. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter IP voice service that provides the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software deployed throughout the network. CUCM manages additional mixed media services such as messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent's consultants can assist your company to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other early IP voice platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Calgary, Alberta company, call 1-800-993-9400 or visit Contact Progent.