Expanding your at-home workforce may have a significant effect on network infrastructure, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Calgary company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Calgary, Alberta businesses to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and centralized management.

IP Voice Integration for Remote Workers
Extending the business PBX environment to include remote users is critical to supporting a productive at-home workforce. A variety of cloud-centric VoIP products are popular with SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses optimize their existing Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed across the network. CUCM supports other mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help you to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Calgary, Alberta company, call 1-800-993-9400 or visit Contact Progent.