Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Calgary organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Calgary, Alberta companies to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

VoIP Solutions for an At-Home Workforce
Expanding the business phone system to include teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP products are used by SMBs to support remote users. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can help businesses of any size to design or tune a remote IP voice service that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations optimize their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia software used throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and deliver on-demand deployment and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Calgary, Alberta organization, call 1-800-993-9400 or go to Contact Progent.