Enlarging your remote workforce can have a significant impact on network infrastructure, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Calgary company to select the right tools and follow best practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can help Calgary, Alberta companies to succeed with any facet of building a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

VoIP Solutions for At-Home Workers
Expanding the company phone system to include teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or legacy platforms for IP voice management. Progent can assist businesses of all sizes to design or maintain a telecommuter IP voice service that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses optimize their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager supports other combined media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can assist your company to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and provide as-needed deployment and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Calgary, Alberta company, call 1-800-993-9400 or visit Contact Progent.