Enlarging your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Calgary organization to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Calgary, Alberta organizations to with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

IP Voice Solutions for an At-Home Workforce
Extending the corporate PBX environment to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-based digital PBX platforms are used by SMBs to support remote users. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of any size to plan or maintain a telecommuter IP voice environment that provides the versatility, convenience and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help you to support your current CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these VoIP solutions and provide as-needed deployment and debugging expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Calgary, Alberta company, call 1-800-993-9400 or go to Contact Progent.