Enlarging your remote workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Calgary company to pick the right tools and follow best practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Calgary, Alberta companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

VoIP Integration for Remote Workers
Expanding the company PBX system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are popular with SMBs to support remote users. Many larger organizations rely on Cisco's current or older platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP environment that delivers the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their existing Cisco IP voice systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network architecture to support these VoIP solutions and provide online deployment and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Calgary, Alberta company, call 1-800-993-9400 or refer to Contact Progent.