Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Calgary company to select the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Calgary, Alberta businesses to succeed with any facet of building a high-functioning remote work ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

VoIP Solutions for Telecommuters
Expanding the corporate phone environment to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can help organizations of any size to design or tune a telecommuter VoIP environment that delivers the flexibility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist organizations optimize their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM support, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and deliver online configuration and troubleshooting expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Calgary, Alberta organization, phone 1-800-993-9400 or visit Contact Progent.