Immediate Online Help for Calgary Alberta Information Networks
Fast Online Help for Calgary NetworksFor organizations in Calgary Alberta, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to resolve the majority of network issues quickly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful in environments that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many online support companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow turn into major tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized tools and field-proven processes that permit the highest level of efficiency for online help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment remotely without compromising corporate security.

Progent's sophisticated service database application includes extensive histories for the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance provided to each Progent customer by any consultant. This history of trouble tickets and responses is structured as a readily retrievable support database that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' internal product engineers so Progent's online service experts are able to come up with the best resolutions promptly.

Online support available from Progent to clients in Calgary Alberta include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and give your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software to handle the special demands of your corporation, or providing temporary online personnel to supplement your internal Call Center group to deal with high-demand situations such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center staff of seasoned information technology experts provides your customers in Calgary Alberta quick assistance from an efficient network service resource with substantial experience delivering phone consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a crucial contributor to business efficiency, and Progent's target is to resolve instead of just document technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For more information about Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Calgary Alberta online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM for your environment so that your computer support is proactive and automated. By anticipating emerging trouble spots before they result in crashes, automated monitoring can avoid inconvenient and expensive service crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a variety of OS platforms.
How Your Calgary Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Calgary Alberta, Progent's online computer support engineers are ready to deliver effective and affordable system support whenever your business needs it. Over 20 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.

Even if your Calgary office has a local independent support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to fix unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Calgary Alberta
Progent's online support services enable your Calgary organization to realize the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will derive greater strategic worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Calgary Alberta, nearby network support providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of network problems. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call support experts provide a convenient, fast, and budget-friendly way to augment your local resources and to transfer useful information to increase your ability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often depend on independent freelance consultants. Although freelance consultants have less overhead than big service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often begin with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can impede the success of the organization. These badly built environments need proper analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to meet vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies need advice and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and improving productivity. These companies hardly need a network engineer who is trying to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a support engineer with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every customer. The practice of documenting and archiving support records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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