Fast and Affordable Remote Troubleshooting for Calgary Alberta Networks
For companies located in Calgary Alberta, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network issues rapidly. This reduces direct expenses because solutions require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to typical remote service firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow end up as large bills. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and proven processes which allow the highest level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your network remotely without breaching system security.
Progent's sophisticated technical support database application includes thorough histories for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support delivered to every Progent client by any Progent engineer. This database of anomalies and responses is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.
Remote technical support services provided by Progent to customers in Calgary Alberta include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can provide network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network design, integration, administration, compliance, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to resolve problems rapidly. In common instances, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using advanced remote troubleshooting technology in order to provide efficient, safe, and economical analysis and repair.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's Cisco CCIEs can provide help for the complete line of Cisco's industry-leading family of infrastructure appliances by delivering services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts can provide a range of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover rapidly following a damaging breach. Security solutions offered by Progent cover in depth information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad spectrum of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Calgary Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of experienced information technology professionals provides your workers in Calgary Alberta fast communication with a large technical support resource with years of experience delivering telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to business success, and Progent's goal is to solve and not just document technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Calgary Alberta remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive and automated. By uncovering looming trouble spots before they result in downtime, system monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on a mix of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Calgary Alberta, Progent's phone-based computer support engineers can provide effective and cost-effective IT support the instant your organization needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.
Even if your Calgary company deals with a regular freelance support technician or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to handle sudden network crises or particularly complicated integration projects.
Features of Progent's Online Computer Services for Calgary Alberta
Progent's phone help, remote troubleshooting, system security expertise, and system management services offer businesses in Calgary Alberta the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Calgary Alberta and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online service and requires no periodic subscription fee for services delivered during normal business hours. This keeps you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that match the unique needs of your business.
- Advanced Remote Access Tools
Secure online access permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly personal visit. Sophisticated online access tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious offices whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, refined support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.