Immediate Remote Troubleshooting for Calgary Alberta Information Networks
Urgent Remote Technical Support for Calgary SystemsFor companies in Calgary Alberta, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of information system issues quickly. This lowers immediate expenses since service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where fast repairs manage to end up as major bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to access your system without compromising system security.

Progent's advanced customer support database application includes comprehensive histories for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services rendered to every Progent client by every Progent consultant. This history of problems and fixes is organized as a conveniently exploitable support database that permits Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service specialists can come up with optimal resolutions quickly.

Online technical services offered by Progent to businesses in Calgary Alberta include:

ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow transparent backup and rapid recovery of important files/folders, apps, images, and VMs. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and give your password you are requested to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you�re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your workers in Calgary Alberta immediate assistance from a dependable network service resource with extensive experience delivering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's policy is to fix rather than just report network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read additional information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Calgary Alberta remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By uncovering potential issues before they expand into downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a combination of platforms.
How Your Calgary Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Calgary Alberta, Progent's online computer support specialists can provide professional and affordable system support the moment your organization needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Calgary organization works with a regular freelance consultant or employs a full time organization that know how to handle typical network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to fix sudden network crises or especially tough integration projects.

Details of Progent's Online Network Services for Calgary Alberta
Progent's phone support, remote repair, system security expertise, and system management services give companies in Calgary Alberta the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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