Fast Remote Technical Support for Calgary Alberta Computer Networks
Immediate Remote Consulting for Calgary SystemsFor companies in Calgary Alberta, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and field-proven processes which promote the highest level of effectiveness for remote engineering help and repair for information systems of any size. Progent's Technical Response Center can connect to your network without breaching network security.

Progent's advanced customer support database application stores detailed records for all support that Progent's customers have received. Progent's team service personnel have access to the records of all help delivered to each Progent customer by any engineer. This history of issues and responses is structured as a conveniently searchable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service experts are able to determine the best resolutions promptly.

Online technical support services provided by Progent to businesses in Calgary Alberta include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT staff and your Progent consultant so emerging problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting tools designed to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow transparent backup and fast recovery of important files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk offers a transparent extension of your in-house support group. End user interaction with the Service Desk, delivery of support, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your in-house support staff, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your part of technical support work as required. Progent provides initial deployment and onboarding of the professional services automation software plus workflow documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on more strategic projects and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or revamping your current one, selecting or enhancing Help Desk software to meet the unique requirements of your company, or adding occasional phone support staff to supplement your in-house Help Desk Call Center group to handle demanding events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network experts gives your clients in Calgary Alberta quick access to a large technical support resource with years of background providing phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to fix rather than merely record technical problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and training in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Calgary Alberta online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to accommodate your business so that your network support is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support multiple platforms.
How Your Calgary Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Calgary Alberta, Progent's phone-based computer support specialists are ready to provide expert and affordable system support the moment your company requires it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Calgary company has a local freelance consultant or maintains an in-house organization that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Calgary Alberta
Progent's online IT consulting services enable your Calgary company to have the benefits of immediate, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Calgary Alberta, local network support resources, whether consisting of freelance consultants or an internal maintenance staff, can deal with typical technical problems. However, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable knowledge to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance consultants. While freelance service people carry less overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information architecture created on a modest budget. Lacking a strong framework, slap-dash fixes often get piled onto a weak foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed environments require proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to each customer. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.

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    The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, tune, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent can help you in all facets of your migration to Exchange 2016 such as planning high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent offers affordable online consulting services for all releases of Microsoft Office Access including desktop and browser-based versions and can provide expert support for Access application programming, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide custom webinar training for Access application development and database management.

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    Progent's certified Office Excel and Office 365 Excel consultants offer a broad variety of remote support services to help you to plan, program, pilot test, deploy, administer, and debug business applications powered by any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to upgrade your existing Excel applications to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility problems between various releases of Excel. Progent can provide as-needed support to clients who need a quick solution to a stubborn issue related to Excel and Progent also offers comprehensive project management services for upgrading or creating mission-critical application software based on Office Excel. Progent's affordable online training for Excel can be customized to meet the special requirements of individuals or groups.

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    Progent provides nationwide urgent help and consulting services for businesses who run Solaris networks or whose information systems feature a combination of Solaris and Microsoft products. Online network consulting provides maximum leverage for your information technology budget by protecting client efficiency and limiting the hours billed for network repair services. Advanced online support tools and skilled service specialists and engineers allow Progent to solve most IT problems without squandering time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or via a combination of telephone help and online access. Progent can make available Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help with the most difficult system problems.

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    Nexus series switches are intended to deliver the throughput, scale, uptime, cloud readiness, capacity, security and manageability needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite support expertise to assist you to create an efficient switch topology, build pilot systems to confirm your switching solution, install and configure Nexus switches, create and enforce appropriate policies, perform security and compliance evaluations, set up advanced monitoring and alert systems, consolidate network resources by means of virtualization technologies, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the advanced fault-tolerant capabilities available for Nexus products. Progent's consultants can also help your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.

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    ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets.

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    Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient single source to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Dynamics GP 2010 accounting software is a comprehensive business management solution that integrates data and processes across your company, communicates easily with other applications, and connects workers, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, secure server and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full potential of Dynamics GP 2010.

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    Progent's UNIX family support services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to build and manage a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Slackware.

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    Stealth penetration checking is a key component of any comprehensive network security strategy. Progent's security experts can perform thorough intrusion tests without the awareness of your company's in-house IT resources. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion incident alerts and event log monitoring are properly set up and actively monitored. Progent can provide continuous autonomous PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, compromised credentials, overlooked patches, and unsound product defaults can be chained together by threat actors into the multi-vector attacks common to the latest variants of ransomware.

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    Barracuda's value-priced CloudGen Firewall devices combine web filtering, remote access, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust support along with centrally managed and monitored services throughout your whole enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent can deliver the skill to be your single resource for technical guidance, maintenance, education, and security consulting.

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    Progent's Microsoft-certified consultants offer in-depth expertise in deploying, operating and troubleshooting any edition of Microsoft Project Server and can provide a wide variety of affordable remote support services following proven best practices to assist businesses of all sizes to receive all the advantages of this leading project management solution. Consulting support available from Progent include solution planning, software configuration and upgrades, strategies for secure collaboration among local and offsite users, network optimization, and customized online training.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco's security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your growing business needs. Progent's Cisco-Certified network consultants support Cisco's complete line of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.

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