Immediate Online Technical Support for Calgary Alberta Computer Systems
For companies in Calgary Alberta, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick repairs somehow turn into large invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's system without violating corporate security.
Progent's advanced customer support reporting system keeps detailed documentation for the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to each Progent client by every Progent consultant. This database of anomalies and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient resolutions promptly.
Online technical services offered by Progent to companies in Calgary Alberta include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support professionals can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and indicates a consultant's network technology skills at the master level. CCIEs know how to handle even the most challenging problems occurring in network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their deep experience enables them to solve problems quickly. In many cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your network via sophisticated remote troubleshooting tools to provide fast, secure, and economical diagnosis and remediation.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure products by providing consulting services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to improve the defenses of your Windows, macOS and OS X, or Linux network against attacks or assist your company to recover rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent remote help diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Calgary Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced network experts gives your workers in Calgary Alberta fast assistance from a reliable network service group with extensive experience offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to solve rather than just report IT problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Calgary Alberta remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Calgary Alberta, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Calgary business relies on a local freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially complex integration problems.
Details of Progent's Online Network Support for Calgary Alberta
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Calgary Alberta the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Calgary Alberta and is also ideal for networks in geographic regions that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone support and imposes no periodic retainer for services delivered during normal business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Application Programming
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected remote access permits Progent's service experts to observe precisely what your users see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive personal service call. Effective remote access software and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the front lines of network support, executing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.