Immediate Online Technical Support for Calgary Alberta Computer Systems
Urgent Online Help for Calgary NetworksFor companies in Calgary Alberta, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick repairs somehow turn into large invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's system without violating corporate security.

Progent's advanced customer support reporting system keeps detailed documentation for the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to each Progent client by every Progent consultant. This database of anomalies and resolutions is stored as a conveniently retrievable internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Online technical services offered by Progent to companies in Calgary Alberta include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced network experts gives your workers in Calgary Alberta fast assistance from a reliable network service group with extensive experience offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's policy is to solve rather than just report IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides online advanced consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Calgary Alberta remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
How Your Calgary Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Calgary Alberta, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your organization requires it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Calgary business relies on a local freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially complex integration problems.

Details of Progent's Online Network Support for Calgary Alberta
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Calgary Alberta the greatest leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the front lines of network support, executing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's UNIX family support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise offers you a convenient one-stop consulting firm to help you build and manage a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent’s IT outsourcing services offer budget-friendly computer support for mid-size businesses. Whether it includes designing system architecture, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or developing an on-line business application, outsourcing your network engineering services can smooth out costs and minimize risks, allowing network service budgets to increase in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and robust network foundation for your vital Windows-based applications including Windows Server 2008, Exchange Server 2007, and SQL Server.

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    Progent offers businesses of all sizes enterprise-class IT remote or onsite consulting for information systems powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also offer security expertise for companies ranging from the small office to the worldwide enterprise.
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