Fast and Affordable Remote Support for Calgary Alberta Computer Networks
For businesses in Calgary Alberta, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. This lowers direct costs because service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for disposing of problems quickly means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the highest degree of efficiency for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your network remotely without compromising corporate security.
Progent's powerful technical support database system stores thorough records describing the support that Progent's customers have received. Progent's authorized consultants have access to the history of all help delivered to each Progent customer by every engineer. This history of issues and responses is stored as an easily accessible internal database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's online service specialists are able to arrive at the best solutions promptly.
Remote services provided by Progent to customers in Calgary Alberta include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable desktop support services to help your company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 integration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco CCIEs can deal with the most challenging issues occurring in network infrastructure design, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating software patches. CCIEs provide excellent cost-effectiveness since their broad experience allows them to fix problems quickly. In many cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using advanced on-line troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
Calgary Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Calgary metro area.
Progent locations in Calgary Metro
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular selection of networking appliances by providing consulting services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can assist businesses to identify and isolate infected servers and endpoints and protect clean resources from being compromised. If your Calgary network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Calgary company to rebuild a system victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security specialists bring the wide range of knowledge necessary to reconstruct all vital facets of a targeted network quickly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity expertise.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly following a damaging breach. Security services offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time management reporting tools created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Calgary Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk team of experienced network professionals provides your workers in Calgary Alberta immediate assistance from a reliable technical support resource with extensive experience offering phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a significant enabler of company performance, and Progent's intent is to resolve and not just document network issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. To read additional information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Calgary Alberta online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they result in downtime, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a variety of platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Calgary Alberta, Progent's online network support engineers can deliver expert and cost-effective IT support the instant your company needs it. More than two decades of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Calgary company works with a local independent consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progent's Microsoft certified engineers can offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly tough integration problems.
Advantages of Progent's Network Help for Organizations in Calgary Alberta
Progent's remote support services allow your Calgary organization to realize the advantages of on-call, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive added business value by becoming more reliable, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site support resources
For most organizations in Calgary Alberta, nearby network service resources, whether made up of independent consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises may spring up when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support personnel. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable solution to augment your local help and to pass on useful information to increase your ability to deal with future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller offices often depend on independent freelance service providers. While independent service people carry smaller internal costs than larger support organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your business expands, system downtime and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays available.
- Create a Scalable Basis for Seamless Expansion
Organizations typically start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed environments require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses need guidance and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and enhancing efficiency. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of IT service, performing a broad range of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to every client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.