Immediate Remote Help for Calgary Alberta Networks
Fast Phone Technical Support for Calgary SystemsFor businesses located in Calgary Alberta, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value because they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. This reduces immediate costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions manage to turn into large invoices. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven methodologies which permit the maximum level of efficiency for online consulting and repair for computer networks of all sizes. Progent's Technical Response Center can connect to your company's computer system remotely without breaching system security.

Progent's advanced customer support database application stores thorough documentation describing the support that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to each Progent customer by any Progent engineer. This history of issues and fixes is organized as a quickly searchable support knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient resolutions quickly.

Remote services available from Progent to clients in Calgary Alberta include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting plug-ins designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid recovery of vital files, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are via a device that only you have and that uses a different network channel. A wide selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your in-house network support team. User interaction with the Service Desk, delivery of support, escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are resolved by your internal network support staff, by Progent's team, or by a combination. You have unrestricted versatility to extend or shrink your part of IT support activity as needed. Progent takes care of startup deployment and onboarding of the professional services PSA software plus documentation, testing and training. For more information about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or revamping your existing organization, selecting or enhancing Help Desk Call Center software to address the special demands of your corporation, or adding temporary online personnel to reinforce your existing Help Desk Call Center group during unusually busy scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology consultants gives your workers in Calgary Alberta rapid access to a large support resource with extensive experience delivering telephone-based help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business success, and Progent's goal is to resolve instead of simply track technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based professional engineering expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Calgary Alberta online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting emerging issues before they expand into downtime, system monitoring can ward off inconvenient and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a variety of platforms.
How Your Calgary Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Calgary Alberta, Progent's online computer support engineers can deliver professional and affordable system help the instant your business has to have it. Over two decades of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Calgary business relies on a local freelance consultant or maintains a full time organization that know how to handle common network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to address unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Businesses in Calgary Alberta
Progent's remote support services enable your Calgary company to enjoy the benefits of timely, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Calgary Alberta, nearby network support providers, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, major troubles can spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these situations, Progent's online support specialists give you a convenient, quick, and affordable way to supplement your local help and to pass on valuable knowledge to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance consultants. While independent service people have smaller internal costs than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup help may require your company to wait for assistance during an IT crisis. As your company expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network stays available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an information system created on a shoestring budget. Lacking a robust framework, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such poorly built environments need proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure that can offer the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complex array of technology alternatives capable of promoting business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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