Remote and Onsite Computer Network Consulting

Fast Remote Technical Support for Calgary Alberta Computer Networks
For businesses located in Calgary Alberta, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and have access to the sophisticated tools needed to solve most network issues quickly. Efficient support lowers direct expenses since service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven methodologies which permit the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent's remote service group can access your company's computer system without compromising corporate security.

Progent's proven service reporting system stores thorough records describing all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support rendered to each client by any consultant. This database of issues and responses is structured as a readily exploitable support database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's online service experts are able to arrive at optimal resolutions in the least time.

Online technical services offered by Progent to clients in Calgary Alberta include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert online support experts can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of technology support services such as Windows Server 2022 planning and integration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Microsoft Office Access Application Development and Troubleshooting, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of affordable PC desktop services to assist your business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include offering Windows 11 system design and upgrade support and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and validates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges surrounding network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or locating program updates. CCIEs offer excellent cost-effectiveness since their broad expertise allows them to fix problems quickly. In typical cases, less experienced engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of sophisticated remote support technology in order to perform efficient, safe, and economical diagnosis and repair.

  Calgary Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the Calgary metro area.
  

  Progent locations in Calgary Metro

  City	Address	Phone	Link
  Calgary	630 8 Ave SW Calgary, AB T2P 1G6 Canada	+1 587 327 5277	Calgary Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking devices. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs planning and integration support, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the time-critical first step in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist you to locate and quarantine infected servers and endpoints and guard undamaged assets from being compromised. If your Calgary system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can assist your Calgary business to rebuild a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of cybersecurity experts bring the broad selection of knowledge required to rebuild all vital facets of a compromised system rapidly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and business restoration services.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can strengthen the immunity of your Windows, macOS and OS X, Linux network against assaults or assist your company to recover rapidly after a serious penetration. Security support services available from Progent include: comprehensive data security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; protecting your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Microsoft 365 integration with local Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide range of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Important Linux versions for which Progent can provide expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian-GNU
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT management staff and your assigned Progent consultant so emerging issues can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow non-disruptive backup and rapid recovery of critical files, applications, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A wide selection of devices can be utilized for this second form of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
  Progent's Shared Help Desk Service provides a seamless extension of your internal support group. Client interaction with the Help Desk, provision of support, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your core network support group, by Progent, or a mix of the two. Your business has unrestricted versatility to extend or reduce your part of IT support work as required. Progent takes care of startup installation and onboarding of the professional services PSA software plus documentation, validation and training. For details about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

  Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or improving your current organization, evaluating or modifying Call Center software to meet the particular demands of your corporation, or providing occasional phone support staff to supplement your internal Help Desk Call Center resources to handle demanding scenarios such as software transitions, major updates, or installing new business software.

  Progent's Help Desk team of experienced information technology consultants offers your workers in Calgary Alberta rapid contact with an efficient technical support group with years of background offering phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company efficiency, and Progent's aim is to solve and not merely document network problems.

• Applications Services: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff can supply remote advanced engineering support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

• Remote IT Infrastructure Monitoring Services
  Progent can deliver organizations in Calgary Alberta remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By detecting possible issues before they cause downtime, automated monitoring can ward off disruptive and costly service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks powered by multiple OS platforms.

Even if your Calgary office deals with a regular independent consultant or employs an in-house organization that know how to deal with common computer problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Network Support for Calgary Alberta
Progent's phone help, remote troubleshooting, network security consulting, and network administration services offer companies in Calgary Alberta the greatest leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center services and system management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Premier Experts
  Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Calgary Alberta and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going education.

• By the Minute Billing to Reduce Costs
  Progent offers online support on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone service and asks for no periodic retainer for services provided during normal business hours. This protects you from facing big bills for routine repairs.

• Availability of Cisco Network Infrastructure Professionals
  Progent's certified experts for Cisco can provide help from on-staff professionals with skill in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's basic support offerings consist of system integration, MS Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support for critical application areas. Support available from the Application Experts Group includes:
  — Dynamics GP/Great Plains Consulting and Customization
  — MS Project Expertise
  — Office 365 solutions support
  — Office Excel and Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Office 365 Word Consulting
  — Business Information (BI) Reporting Consulting and Training
  — Power BI Consulting Services
  — UNIX, Linux and Solaris Integration
  — MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
  — Oracle Project Management and Application Programming
  — MySQL Project Management and Software Development
  — Apple Macintosh Integration
  — Amazon MWS Programming

  By offering a full service one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the special requirements of your business.

• Sophisticated Remote Connectivity Tools
  Protected online access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.

• Compatibility with Leading VPN Gateways
  Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.

• 24-hour Support for High System Availability
  For organizations with vital applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.

• Help Desk Call Center
  Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

• Certified Expertise in Microsoft's Full Family of Servers
  Progent can provide in-depth support for Microsoft's powerful server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

• Remote Network Monitoring with MS System Center Operations Manager
  Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.