Fast Online Help for Calgary Alberta Computer Systems
Urgent Remote Technical Support for Calgary NetworksFor businesses located in Calgary Alberta, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since solutions accumulate minimal billable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization saves additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor fixes somehow turn into big tabs. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes that allow the highest level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.

Progent's sophisticated technical support database application keeps extensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help provided to each Progent customer by any engineer. This history of problems and responses is structured as a quickly retrievable proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional vast support databases and permit fast access to manufacturers' internal support staff so Progent's online consulting experts are able to determine the most efficient solutions in the least time.

Remote support provided by Progent to companies in Calgary Alberta include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are asked to confirm your identity on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For more information about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or modifying Call Center software to handle the unique requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk team to handle unusually busy events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network consultants provides your customers in Calgary Alberta rapid contact with a reliable support group with extensive experience delivering phone help and online diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of company performance, and Progent's target is to resolve rather than simply record technical problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read additional information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Calgary Alberta remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By spotting potential issues before they evolve into downtime, system monitoring can head off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate multiple operating systems.
How Your Calgary Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Calgary Alberta, Progent's phone-based network support specialists can provide effective and economical IT help whenever your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Calgary company has a regular freelance consultant or maintains a full time organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Companies in Calgary Alberta
Progent's online network troubleshooting services enable your Calgary business to enjoy the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Calgary Alberta, local computer service resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, major troubles can occur when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these cases, Progent's on-call support experts provide an easy, quick, and economical way to augment your regular help and to pass on valuable information to improve your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller companies often depend on independent freelance service providers. While independent consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an emergency. As your network grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to insure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically start with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business success and improving efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, at the forefront of IT service, executing a wide variety of technical tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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