If yourCaliforniaorganization is situated beyond the larger urban areas such asLos Angeles, San Jose, San Francisco, or Sacramento, your nearby network systems support options may be limited in expertise, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent's staff of network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a broad range of customers. This means you get not only the technical competency needed for the job, but an expert with field proven methods for applying that expertise to assist with efficient network solutions.
Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST solutions for high availability.
Consulting and Support Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of all sizes to maintain, enhance and troubleshoot your existing SCVMM environment. Progent can also provide Virtual Machine Manager 2016 migration expertise to help your organization to design and implement a smooth upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can benefit from new security capabilities, more affordable VMM storage options, and other enhancements. In addition, Progent can help you to upgrade to more modern releases of SCVMM such as System Center 2019 Virtual Machine Manager and System Center 2022 VMM.
Microsoft Exchange 2016 Upgrade Consulting
Progent's MS Exchange 2016 consultants can help your business in any and all facets of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App). Progent can also provide Exchange 2019 upgrade assistance and Office 365 Exchange Online consulting to help you to move to a more current version of Exchange Server.
Integration Expertise for Microsoft 365 Apps and Services
Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in an array of product bundles intended for markets ranging from individuals and home offices to global enterprises. Progent offers quick and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist you to evaluate the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you realize top business value. Progent's Microsoft 365 integration consultants offer expertise with multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to create and maintain hybrid solutions that seamlessly combine on-premises and cloud-based resources.
Oracle Administration Services and Application Development
Progent can provide online access to an Oracle consultant for Oracle database administration services or an Oracle software programmer. Progent can help your business to create efficient solutions for critical Oracle database administration tasks such as database tuning, backup/recovery strategies, and database protection, or train your in-house staff to follow industry leading practices for simplifying various management tasks. Progent can in addition offer the support of a PL/SQL developer to assist you to design, tune, troubleshoot, or port Oracle-based programs that can range from forms to database-powered web sites. Progent offers experience using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also help you to tune current SQL code using Oracle's SQL Access Advisor.
ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization plan, configure, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team offer advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, fault tolerance, and disaster recovery.
Microsoft SharePoint 2013 Expertise
Progent has been delivering SharePoint support since the initial product was released. Progent's SharePoint Server 2013 consultants can help you to manage your legacy SharePoint deployment or upgrade a modern on-prem release of SharePoint or to SharePoint Online for a cloud-based or hybrid configuration. For more information on upgrading, see SharePoint Server 2019 upgrade services.
Cisco ASA and PIX Firewall and Firepower Services Consulting
The ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
VMware NSX Network Virtualization
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager allows automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the entire virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
Progent's Consulting and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.
ProSight Managed Services for Network Management
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, patch management, automated backup/recovery, network infrastructure management, private cloud hosting, and IT asset documentation management. To download Progent's white paper on the advantages of ProSight managed services for small and mid-size organizations, click:
Security Inventory Assessment for Small and Mid-size Businesses
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an impartial security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive test of your network from outside your company firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a network scan from an authorized computer within your firewall to uncover the risk to internal threats. Both security inventory services are set up and run from a secured remote site.
Responsiveness of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of remote network support possible for both emergency and standard problems. For emergency issues that affect many workers, key individuals, or a mission-critical application, the Technical Response Center will respond within an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to confirm you are comfortable with the outcome and ready to close the ticket. Find out more concerning Progent's TRC Customer Commitment.
Talk to a Progent Network Consultant
To find out how you can access a Progent computer support expert for remote or onsite help, phone