For small office computer networks located throughout the state of California, Progent's Microsoft authorized engineers can deliver remote phone help and remote troubleshooting to fix your computer network troubles fast and cost effectively. Progent has acquired enterprise-class expertise, advanced software utilities, and support databases to troubleshoot and resolve IT problems without the expense and delays normally associated with onsite technical service dispatches. If your California business is located beyond the larger metropolitan areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This can result in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progent's staff of network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of clients. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying those skills to provide excellent network solutions.

Cost Benefits of Helpdesk Management and Co-management Services
Progent's Helpdesk outsourcing and co-sourcing service programs enable organizations to cut costs, increase productivity, and respond quickly to fast-changing business circumstances. Progent's Co-managed Help Desk Call Center services offer significant budgetary and operational advantages in comparison to a Help Desk Call Desk staffed by an internal technical service group. The cost for Level 1 support for Progent's Shared Help Desk service averages less than $18/user/month. To learn about the benefits of Progent's Outsourced Help Desk Call Center services, visit Progent's outsourced and co-sourced IT Call Desk advantages.

Live Online Training Classes for Desktop Apps
Progent provides online training for an array of productivity applications. Progent's Online training covers areas such as Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA macro development, PowerPoint co-editing, Office Outlook security, Microsoft 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, Windows 10 management, and Windows 11 upgrading. Online instruction offers the advantages of conventional classroom sessions, such as immediate interaction between students and teachers, but eliminates the costs of transportation and the hassle of trying to synchronize the schedules of trainers and students.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent can provide easy, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are elite network experts who are awarded this top-level certification only through thorough testing by Cisco. CCIEs are able to handle the most complicated issues associated with network architecture, setup, repair, and service. Progent’s CCIE experts cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS software and devising workarounds or obtaining patches to resolve problems. Progent can provide fast access to a CCIE by telephone so you can get instant help for complex network problems that are affecting business efficiency but are beyond the expertise of your usual network support resources.

Fortinet FortiGate Firewall Integration Consultants
Fortinet next-generation firewalls are industry leaders in offering top throughput for SSL inspection. Progent's Fortinet firewall consultants can assist you to configure your Fortinet FortiGate security appliances to safeguard your IT resources at the enterprise edge, within the data center, at branch locations, and at the cloud edge. To find out more, refer to Fortinet firewall integration experts.

Cloud Consulting Services for Telecommuters
Progent can help small and medium-size businesses to provision their home-based workers with secure and transparent integration with public cloud applications and services. For information about how Progent's experts can help you to set up robust Cloud connnections for their teleworkers, see cloud integration consulting expertise for a remote workforce.

Dynamics GP Upgrade and Integration Consulting Services
Progent has supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, customization, education, and troubleshooting services since the platform's debut. Progent can provide top-tier expertise for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, validate, and carry out an efficient migration from a an outdated version of GP to the latest release of Dynamics GP. Learn about Progent's Dynamics GP upgrade and system integration consulting services.

Microsoft Active Directory (AD) and Microsoft Entra (Formerly Azure AD) Design and Deployment Expertise
Progent's consultants can assist you to design and carry out an efficient migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services for both on-premises and cloud resources. To find out more, see Active Directory and Microsoft Entra ID design and implementation experts.

Consulting and Troubleshooting Services for SCOM 2012
Progent's Microsoft-certified SCOM 2012 consulting experts have extensive experience planning, implementing, optimizing and tuning Microsoft SCOM environments and offer companies of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to manage your current SCOM environment and remediate serious problems uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to help you to migrate smoothly from SCOM 2012 to Operations Manager 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

Cisco certified Network Infrastructure Management Consultants
Progent's Cisco CCIE-certified network infrastructure experts can assist your company to use Cisco's management tools including Cisco DNA Center and Meraki Dashboard to build a cloud-based, local or hybrid network management solution that ensures maximum security and compliance, uptime and recoverability. To learn more, see CCIE-certified network infrastructure management experts.

Upgrade Support for Skype for Business
Skype for Business Online has been retired and has been replaced by Microsoft Teams. Progent's Microsoft-certified Skype for Business experts offer consulting and troubleshooting support to help your organization to manage your local Skype for Business deployment or migrate to a hybrid architecture that federates your local Skype for Business deployment with Microsoft Teams. Progent can help yo to plan and implement an efficient deoloyment for Microsoft Teams that offers high reliability and expandability. Progent can also verify your communications security strategy. If you want guidance migrating to Microsoft Teams, visit Progent's planning and migration services for Microsoft Teams and Teams Premium.

Linux Consulting and UNIX/Windows Integration
If your business network combines Linux technology with Windows, Progent can help you to incorporate your servers into a cohesive network that allows all your platforms to coexist peacefully for easy administration, seamless dataflow, fault tolerance, high throughput, and integrated security. If you are writing or testing Linux based-software on a network that incorporates Microsoft Windows-powered servers, desktops, and applications, Progent offers full-service IT outsourcing that allows you to focus on your area of expertise.

Get in Touch with a Progent Computer Consultant
To learn how you can get in touch with a Progent computer consultant for online or onsite assistance, phone 1-800-993-9400 or go to Remote Network Support.



An index of content::

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    Progent's Microsoft certified engineers can help your company to assess Microsoft Windows 7 to verify application and driver compatibility and to check its performance and reliability operating with your applications. Progent can also help you to estimate the likely strategic benefits of adopting Microsoft Windows 7. If you decide that Windows 7 fits your business strategy, Progent can help you to plan and execute a smooth upgrade to Windows 7 from a an older release of Windows.

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    Meraki AP Management Specialists

    Progent's Cisco-Meraki Wi-Fi access point experts can assist you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco devices for centralized management.

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    Progent provides clients the services of engineers who have been awarded some of the computer industry's most prestigious certifications. Progent thinks that customers have the right to be sure that their computer service providers have formal testing plus broad practical experience so that Progent's customers can engage Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts brings priority for significantly superior vendor support than is offered to non-certified service providers, enabling Progent to deliver customers a better level of IT service. In addition, recognized certifications such as CISSP or ISSEP for network security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the assistance of accredited IT experts.

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    CISM Certified Security Management Consult

    Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the core capabilities and global standards of performance that IT security managers are required to master. It provides business management the confidence that consultants who have qualified for their CISM credential have the background and knowledge to deliver effective security administration and support services.

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    Hornetsecurity Altaro VM Backup and VMware Professionals

    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to help you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.

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