If your business IT network is in California you now have quick remote contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified professional to help with complex problems involving your network. Progent maintains among the largest groups of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts accessible by phone of any independent support firm in the United States. The cost is affordable, billing is per minute, engagement is quick, and service is unbeatable.

In case your California organization is located far from more populated urban neighborhoods including Los Angeles, San Jose, San Francisco, or Sacramento, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be limited during an emergency. This can result in a loss of income for your business, upset customers, idle workers, and defocused executives. By calling Progent's remote support, you can get in touch with a Premier engineer who can provide help whenever you require it to get your network running.

Since Progent bills for remote service by the minute, your company is invoiced exclusively for services provided. Progent imposes no initialization surcharge. Some remote support companies apply significant minimum time requirements or charge for every fifteen minutes or longer. Progent's by-the-minute granularity and straightforward billing mechanism save you from big tabs for fast fixes.

If your California company requires technical assistance for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Remote Support Services Unique?
Progent's experienced staff of online consulting engineers possesses a wide array of world-class information technology skills. This enables Progent's remote technical support specialists to resolve the most complex technical problems faster than is feasible with typical third-party support firms or with the internal IT staff usually available to small or mid-size businesses. Progent has refined the technology and skills to repair technical issues efficiently in a wide variety of network environments that feature combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Refer to Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE support experts have been awarded major certifications such as Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote service team members also hold a number of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

In order to help companies that maintain networks based on a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft operating systems, Progent's online service team offers the help of support specialists who hold prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers online support from professionals who hold important security credentials such as Certified Information Security Manager Engineers, CISSP experts, and ISSAP consultants. The range of Progent's technical knowledge coupled with Progent's team-oriented approach to repairing network problems allows trouble ticket escalation, if appropriate, to specialists with sufficient competence to deal with unusually intractable jobs. This accelerates resolutions of emergency network problems, avoids system downtime, and minimizes technical support invoices.

For organizations anywhere in California, Progent enables virtually instant remote access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for urgent help to fix information system problems that are threatening your business and are beyond the skill set of your ordinary computer service group. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE-Premier engineers can interface with your network using state-of-the-art remote troubleshooting utilities in order to deliver rapid and efficient diagnosis and resolution of serious IT problems.

Troubleshooting Services Progent's Online Consulting Experts Can Provide Your California Company
Progent network engineers are qualified to offer advanced assistance for a comprehensive set of UNIX, Apple OS X, Cisco, and Microsoft Windows solutions such as:

Online Expertise for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online technical support staff can assist California companies to maintain a broad set of information products and technologies that include network infrastructure, email support, security consulting for computer systems and company processes, Windows coexistence with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, VMware options for server economization and centralized administration, and moving from outdated systems to contemporary solutions powered by updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.

Progent's service experts can provide online troubleshooting for computers based on popular variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, BSD, SCO and Silicon Graphics IRIX or familiar Linux platforms including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware.

Cisco Network Architecture and Security Technology
Progent is unmatched in the computer support industry for offering fast and affordable access to Cisco CCIEs. Cisco-certified CCIEs are sought-after network engineers who are awarded this prestigious credential only after thorough examinations supervised by Cisco. In most cases Cisco CCIEs work for large corporations or nationwide Internet service providers (ISPs), and as a result their skills are not easily available to smaller companies.

Cisco Certified consultants from Progent can assist you to architect, setup, and service a converged information system that can simplify operations, cut expenses, and speed time to productivity. By providing Cisco integrated services routers expertise with Catalyst switches support and Aironet wireless products configuration assistance, Progent can significantly improve the business value of your network infrastructure in California. For more concerning Progent's services for Cisco network appliances, see Cisco Network Engineering Expertise.

Microsoft Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-expert online service experts offer computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of technology expertise such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support and Lync Server 2010 migration, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, System Center 2016 Operations Manager hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

Premier Network Security Engineers
Progent provides you access to certified CISM, CISSP and ISSAP security professionals who offer a range of security services to improve the resistance of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against assaults or assist you to recover quickly from an attack. Security solutions available from Progent include: extensive security evaluation using platforms such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Hydra; rapid recovery from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and implementing continual proactive monitoring. To learn additional information concerning Progent's security services for small and midsize businesses, visit Progent's Consulting Support for System Security.

Business Applications Support: Training, Customization, Integration
Progent's Mac technology experts can promote the creative aspect of Mac computing by providing consulting services and training in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Group can supply professional consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Word, and Microsoft Excel. To read more information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

Call Center Support Options
Progent offers several programs for Help Desk services including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing Services.

Progent is a Microsoft Partner and has a large team of Cisco-certified network specialists. Progent's Help Desk staff of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft experts can offer your clients instant communication with a reliable support team with extensive experience delivering phone help and online troubleshooting for small and medium-size business networks. Progent's concentration is on giving the Call Center a positive reputation as a major contributor to business productivity, and Progent's goal is to resolve rather than merely report problems. To read more about Progent's Call Center support and outsourcing services, see Progent's Call Center Services.

Progent's Remote Support Tools
Progent's sophisticated service reporting system stores extensive records for all service delivered to Progent's customers. Every active Progent staff consultant has the benefit of the history of support delivered to each client by any staff member. This database of issues and resolutions is organized as a readily searchable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's certifications with key industry leaders including Cisco and Microsoft permit access to additional vast support databases as well as to manufacturers' internal engineering personnel that allow Progent's online consulting specialists to arrive at the optimal solutions quickly.

Talk to a UNIX/Linux or Cisco Technical Assistance Specialist Now
To find out how you can contact a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco CCIE for urgent phone-based engineering support in California, call 1-800-993-9400 or visit Urgent Online Computer Help.


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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email expertise, network protection services, and one-on-one education. Progent can help clients to migrate to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent can also assist you with iPhone integration and Apple iPad management, or migrating to iCloud. For computer networks based solely on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and maintaining a network environment that is available, secure, efficient and aligned with your company's business goals.

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    Progent can assist you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.

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    Progent can provide affordable remote consulting services for all releases of Office Access including desktop and browser-based versions and offers advanced support for application programming, database migration, performance tuning, report design, and troubleshooting. Progent also offers custom webinar training for Access programming and database management.

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    Progent's certified consultants can assist you to assess Microsoft Windows 7 to confirm application and driver compatibility and to check its performance and stability operating in your environment. Progent's consultants can also help you to assess the likely strategic benefits of adopting Windows 7. If you decide that Windows 7 fits your business strategy, Progent can assist you to design and execute a non-disruptive upgrade to Microsoft Windows 7 from a your current release of Windows.

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  • ASA Firepower IT Consultant
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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and execute a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT environments that include local offices, data centers, and cloud resources.

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    Progent offers cost-effective remote access to an Oracle MySQL DBA or application programmer and can help organizations of all sizes to integrate and maintain MySQL in a reliable IT infrastructure that offers high levels of performance, expandability, and protection. Progent also has experience assisting businesses migrate databases from an Oracle environment to MySQL.

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    Progent provides Windows Cluster Server support to help your organization implement high availability server clusters that can provide 24x7 operation. Windows cluster servers for zero-downtime systems include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By helping you create fault-tolerant clustered server solutions powered by Windows Server Cluster 2003, Progent's Premier Windows experts make sure that your zero-downtime clustered servers are set up to optimize the business value of your information network.

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    Progent offers cost-effective online consulting to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.

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    Progent's National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service experts offer phone help and remote direct computer access to isolate and resolve network problems quickly and affordably. The breadth of technical experience represented by Progent's team of nationwide service engineers allows Progent to escalate even the most difficult problems to appropriate experts as required.

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  • Internet Connection Consulting Services
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    Progent offers access to the affordable services of online Internet connectivity experts to help your company to evaluate or update your Internet services so your Internet access solution aligns with your business requirements. Services available from Progent include assessment of your existing bandwidth use, vendor and service plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP architectures.

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  • Professional Citrix StorageLink Site Recovery
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    Progent's Citrix-certified experts can help you to evaluate the potential strategic value of the various versions of Essentials for Hyper-V, help you to integrate Citrix management tools in your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while lowering the cost of resources and support and simplifying administrative tasks.

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  • Consultant Services ISA 2000 Server
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    Progent's Microsoft certified consultants provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can protect your business system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through experienced planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist your company to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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  • NetDocuments and Android Consult
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    NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent can provide remote access to NetDocuments experts to help legal departments and law firms to design, deploy, manage, tune, or troubleshoot a document management system solution based on NetDocuments.

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  • Email Virus Fingerprint Consult
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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.


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