If your company IT network is in the state of California you can now get quick online technical support from a UNIX or Cisco CCIE consultant to resolve the toughest problems that threaten your network. Progent maintains one of the largest groups of UNIX and CCIE-certified consulting experts available online of any nationwide support firm in the U.S. The cost is affordable, charges are by the minute, engagement is quick, and service is unbeatable.
In case your California office is outside of major metropolitan neighborhoods such as Los Angeles, San Jose, San Francisco, or Sacramento, the availability of UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts may be problematic during an urgent situation. This can result in lost productivity for your business, upset customers, unproductive employees, and defocused management. By calling Progent's remote support, you have access to a Certified professional who can deliver expertise whenever you require it to get your computer network operating.
Since Progent charges for telephone-based support per minute, your company pays exclusively for technical help received. Progent asks for no service activation surcharge. Many online support firms demand large minimum time requirements or charge for each quarter hour or more. Progent's by-the-minute granularity and simple pricing model avoid large invoices for quick solutions.
If your California company requires online help for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, phone
Why is Progent's Online Technical Support Program Special?
Progent's seasoned team of online consulting engineers possesses a broad array of world-class computer skills. This enables Progent's remote technical support experts to deal successfully with the most challenging technical problems more quickly than is feasible with typical third-party service firms or with the internal support resources commonly found in smaller companies. Progent has refined the tools and experience to fix problems efficiently in many different computer configurations that feature mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have qualified for professional credentials including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service experts also hold a number of key Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Professional.
In order to assist companies who maintain environments powered by a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online support group makes available the assistance of engineers with important Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide high-level security consulting, Progent offers remote support from engineers with a variety of security credentials including CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants. The range of Progent's expertise combined with Progent's group approach to repairing network problems streamlines service escalation, when called for, to specialists with relevant competence to deal with unusually intractable jobs. This accelerates resolutions of urgent network problems, prevents network downtime, and minimizes technical support bills.
For companies in the state of California, Progent offers virtually instant online communication with a UNIX/Linux, Sun Solaris, macOS or OS X specialist for emergency help to troubleshoot technical issues that are threatening business productivity and are outside the experience of your local computer maintenance group. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Certified service team can analyze your computer environment by means of state-of-the-art remote troubleshooting tools in order to deliver rapid and efficient diagnosis and resolution of serious computer issues.
Troubleshooting Services Progent's Phone-based Consulting Experts Can Offer Your California Business
Progent's service specialists are qualified to offer expert help for a comprehensive array of UNIX, Apple Mac, Cisco, and Microsoft Windows products and technologies such as:
Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online computer support staff can assist California small businesses with a broad array of information products and technologies that include network infrastructure, email support, security expertise for computer systems and business operations, Windows integration with UNIX/Linux, Solaris, or Apple macOS and OS X platforms, VMware products for server economization and centralized administration, and moving from legacy systems to current solutions based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's support professionals offer remote troubleshooting for computers based on major versions of the UNIX OS such as: macOS and OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or mainstream Linux platforms such as RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware.
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the computer support arena for offering immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after network consultants who are awarded this advanced credential by passing thorough testing supervised by Cisco. Usually CCIEs are hired by big enterprises or nationwide Internet service providers (ISPs), and so their expertise is not conveniently available to small and midsize businesses.
Progent is among the only IT service organizations that ensures that CCIEs are accessible to support small and mid-size businesses. In addition, Progent offers convenient communication with a Cisco CCIE via phone so that you can benefit from timely support for critical system issues that are disrupting your business but are not within the comfort zone of your usual system maintenance resources. Progent's CCIE consultants can connect to your system via the latest on-line troubleshooting technology in order to provide quick and cost-effective analysis and remediation of critical network trouble. For additional information concerning Progent's services for Cisco infrastructure, see Cisco Technology Professional Support.
Microsoft Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-expert remote support professionals can provide computer system repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform practice areas including
Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
SharePoint 2019 design and configuration,
SharePoint 2016 migration and hybrid integration support,
Microsoft Teams expertise,
Microsoft Skype for Business Server planning and deployment support and Lync maintenance, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Premier Network Security Professionals
Progent offers you the services of accredited CISM, CISA and CISSP security professionals who can deliver a variety of system protection solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X environment against attacks or help your business to revive rapidly from a breach. Security services provided Progent include: comprehensive security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and implementing continual automated monitoring. For more information on Progent's security services for small and medium-size companies, go to Progent's Consulting Services for System Security.
Business Applications Support: Training, Programming, Problem Solving
Progent's Apple Mac technology experts can support the creative aspect of Macintosh environments by offering consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Team offers in-depth consulting expertise and education in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. For more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Call Center Service and Outsourcing Options
Progent provides a variety of service offerings for Help Desk services that include UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing Services.
Progent is a Microsoft Partner and has a large team of Cisco-certified network experts. Progent's Help Desk Call Center staff of seasoned UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are available to offer your clients convenient contact with a large technical support resource with extensive experience in phone support and remote access repair service for small and medium-size business networks. Progent's concentration is on giving the Call Center a respected recognition as a solid contributor to company success, and Progent's aim is to resolve and not merely document problems. To learn additional information about Progent's Call Center service and outsourcing, refer to Progent's Call Center Support.
Progent's Online Service Tools
Progent has developed an arsenal of customized tools, evolved during years of use, focused on enabling the highest quality of service for delivering online technical help and troubleshooting for small and midsize business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN online connectivity allows the engineers of Progent's remote service group to interface to your environment remotely without compromising network security.
Progent's sophisticated customer support reporting software stores thorough documentation for all support delivered to Progent's customers. Every authorized Progent team engineer has the benefit of the specifics of support delivered to each customer by any staff member. This history of trouble tickets and resolutions is organized as an easily retrievable proprietary database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's certifications with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases as well as to manufacturers' in-house technical staff that enable Progent's online service specialists to come up with the optimal solutions quickly.
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