If your company network is in California you can depend on quick remote contact with a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified expert to fix the toughest problems that threaten your network. Progent offers the services of one of the largest teams of UNIX and CCIE-certified support professionals accessible online of any independent service firm in the country. Rates are reasonable, charges are by the minute, engagement is fast, and service is world class.
In case your California organization is located some distance from major urban neighborhoods such as Los Angeles, San Jose, San Francisco, or Sacramento, contact with UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts could be limited when you have an emergency. This could mean a drop in revenue for your company, upset clients, idle workers, and defocused management. By utilizing Progent, you can get in touch with a Premier engineer who can provide help when you require it to keep your network on line.
Because Progent bills for telephone-based service per minute, your company owes only for technical help received. Progent requires no startup surcharge. Many remote support companies have substantial minimum time requirements or bill for each fifteen minutes or more. Progent's fine granularity and straightforward billing policy eliminate large tabs for speedy repairs.
If your California business needs online assistance for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone 866-776-4368, or refer to Contact Progent.
What Makes Progent's Remote Technical Support Program Unique?
Progent's seasoned team of remote consulting engineers possesses a broad range of world-class information technology knowledge. This enables Progent's online technical support experts to deal successfully with the most complex network trouble more quickly than is feasible with typical third-party support organizations or with the internal IT resources usually available to small or mid-size companies. Progent has developed the tools and skills to repair technical issues economically in many different network configurations that incorporate combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE service specialists have qualified for major credentials including Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote support experts also have a number of high-level Cisco certifications such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
In order to help companies that operate networks powered by a mix of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows technology, Progent's remote service group makes available the services of support specialists who hold prestigious Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security consulting, Progent offers phone-based contact with engineers who hold a variety of security certifications including Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants. The scope of Progent's expertise combined with Progent's cooperative approach to fixing network difficulties streamlines trouble ticket escalation, if needed, to experts with relevant background to resolve particularly intractable support calls. This speeds up resolutions of urgent network problems, prevents system disruption, and reduces maintenance bills.
For companies throughout California, Progent enables immediate online access to a UNIX, Linux, Solaris, Apple macOS or OS X engineer for urgent expertise to fix network issues that are affecting business productivity and are not within the experience of your ordinary computer support resources. Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE-Certified network experts can interface with your network using the latest remote troubleshooting technologies that allow them to provide quick and efficient diagnosis and resolution of critical computer issues.
Services Progent's Remote Consulting Specialists Can Provide Your California Company
Progent online professionals are qualified to provide expert assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Windows products and technologies such as:
Online Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and macOS and OS X online network service staff can assist California companies with a large array of IT products and technologies including system architecture, messaging solutions, security expertise for computer systems and business processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for server economization and centralized management, and transitioning from out-of-date applications to current environments based on updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or MS Windows.
Progent's support experts offer remote technical help for computers powered by major derivatives of the UNIX platform including:
macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or mainstream Linux products such as
Debian GNU/Linux and
Cisco Network Infrastructure and Security Solutions
Progent leads the computer support arena for offering immediate and affordable access to Cisco CCIEs. Cisco-certified CCIEs are elite network professionals who qualify for this advanced certification only after intense examinations supervised by Cisco. In most cases CCIEs are employed by large corporations or national Internet service providers (ISPs), and as a result their expertise is not easily accessible to smaller companies.
Progent is one of the few computer service firms that ensures that CCIEs stay accessible to help small and medium sized companies. In addition, Progent offers fast access to a CCIE via phone so that you can benefit from immediate help for urgent system issues that are disrupting your business but are outside the scope of your ordinary IT support providers. Progent's CCIE support experts can tie into your environment via sophisticated on-line troubleshooting tools in order to provide fast and affordable diagnosis and remediation of critical system problems.
CCIE Authorized engineers from Progent can assist your business to plan, implement, and support a converged business network that can streamline business processes, lower costs, and speed the path to positive ROI. By providing Cisco routers expertise with Catalyst switches consulting services and Cisco Aironet wireless products integration help, Progent can greatly improve the business value of your integrated network in California. To see more on Progent's services for Cisco network appliances, refer to Cisco Technology Engineering Services.
Microsoft Certified Partner for Remote Consulting for MS Windows
Progent's Microsoft-premier remote service experts can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of technology expertise such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 support,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting and Microsoft Lync maintenance, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Certified Security Consultants
Progent provides you contact with qualified CISA, CISM, and ISSAP security consultants who offer a variety of security services that can strengthen the defenses of your UNIX/Linux, Solaris, or macOS and OS X network against assaults or help your business to recover rapidly from an attack. Security solutions offered by Progent include: in depth security analysis using platforms such as GFI LANguard, AMAP Application Scanner, and utilities from Solar Winds and Netcat; rapid recuperation from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring. To learn more on Progent's security expertise for small and medium-size businesses, see Progent's Consulting Support for Network Security.
Business Applications Services: Webinar Training, Programming, Integration
Progent's Apple Mac technology experts can promote the creative facets of Macintosh computing by offering help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Team can supply professional engineering support and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Help Desk Call Center Support Options
Progent offers several programs for Call Center assistance that include UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are designed mainly for businesses who require the timely accessibility of a professional Call Center but who have limited budgets and IT management bandwidth. Progentís Virtual Help Desk is a transparent supplement to your current Helpdesk staff. Progent can operate as a main Call Center for your organization, serve as an escalation resource for tough network issues, or be available in those situations when your other service providers are swamped. Progent's Help Desk Call Center Consulting Services can assist you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to meet the particular requirements of your business, or providing supplemental personnel to work online with your internal Help Desk resources to deal with high-demand events like system upgrades.
Progent is a Microsoft Partner and has a large roster of Cisco-authorized network infrastructure specialists. Progent's Help Desk team of experienced UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts can provide your clients easy access to a large support team with extensive experience delivering phone support and remote access troubleshooting for small and midsize business networks. Progent's concentration is on giving the Help Desk Call Center a positive reputation as a key driver of business performance, and Progent's aim is to resolve and not merely report problems. To read additional information concerning Progent's Help Desk service and outsourcing, go to Progent's Help Desk Support.
Progent's Remote Service Tools
Progent has developed an arsenal of customized tools, evolved over more than a decade of field experience, dedicated to promoting the most advanced standard of service for providing remote engineering help and troubleshooting for small and midsize company IT networks. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the consultants of Progent's remote service group to interface to your environment without compromising corporate security.
Progent's advanced customer support database application stores comprehensive records for all support delivered to Progent's clients. Every active Progent staff consultant has the benefit of the specifics of support delivered to each customer by any team engineer. This database of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's partnerships with key vendors such as Cisco and Microsoft make available additional extensive support knowledge bases as well as to manufacturers' in-house support personnel that enable Progent's remote consulting experts to arrive at the optimal resolutions promptly.
Contact a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Expert Immediately
To learn how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for urgent remote engineering help in California, phone 1-800-993-9400 or go to Urgent Remote Computer Help.