For small office networks located anywhere in the state of California, Progent's Microsoft and Cisco qualified consultants can provide online assistance and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to diagnose and repair network problems while avoiding the high cost and delays associated with in-person technical service calls.
If your California small business is situated outside of the larger metro areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby computer network support options may be limited in technical capability, or unavailable during a crisis. This results in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a broad range of clients. This means you obtain not just the technical know how needed for the job, but an expert with proven methods for applying those skills to provide affordable network solutions.
The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento is available for testing mission-critical applications, developing efficient migration procedures, evaluating and tuning performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent clients without sufficient in-house resources to configure effective test environments, the lab reduces capital costs and technical risk while keeping vital network projects on schedule.
Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization technologies lower the work required for network managers to set up software programs so that they are consistent across a corporate user base, provide the ability to manage access to critical information, and enable fast installation of new or upgraded desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS streamlines desktop connectivity, enhances responsiveness, tightens security, centralizes management, and provides an almost transparent user environment. Progent's Windows Server 2016 engineers can assist your company to evaluate the business advantages of Microsoft's desktop virtualization technologies, configure pilot and on-line deployments, optimize your system infrastructure to accommodate virtual clients effectively, assess and remediate security issues, and train your IT administrators to utilize industry best practices to achieve maximum payback from client virtualization.
Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide expert remote consulting support to help companies of all sizes to connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective hybrid environments that can include Windows and Linux operating systems and apps in hybrid topologies that combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange and Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice specialists can provide Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP system or design and carry out a smooth migration to a current VoIP system.
Migration Help for SharePoint 2013
Progent has been providing SharePoint support since the initial product was released over a decade ago, and Progent has the scope of IT know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by delivering help with tasks like assigning disk pools, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a configuration replication network, and verifying your disaster recovery solution to verify compliance with industry standards and regulatory mandates.
Extended Hours Online Support
Progent's economical after-hours remote support program offers companies 24x7 access to online technical support from Progent's Technical Response Center. Services available outside regular business hours include fixing issues with Microsoft server products, Microsoft Windows desktop support, assistance with MS Office applications, system backup/restore, and basic routing and switching support for Cisco networking products.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or on-premises expertise to assist organizations of any size to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for the technologies that go into creating a cohesive Jabber solution including Cisco network devicesand management software, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.
Mac Support Services
Progent's experts offer Apple macOS and OS X users a range of services including remote Mac desktop support, expertise with Mac applications, Outlook for Mac and Exchange Server consulting, Mac security and connectivity engineering, co-existence between Mac and Windows environments, and individual training. For computer systems based exclusively on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the background and knowledge to handle the complexity of architecting, configuring, and maintaining a network infrastructure that is reliable, safe, fast, and aligned with your company's objectives.
ProSight Managed Services for Network Management
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, update management, automated backup/recovery, network infrastructure management, private cloud hosting, and network infrastructure documentation management. To download Progent's white paper about the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.
Detailed Documentation of Services
Progent provides full and detailed reports of all support activity to ensure clients donít ever feel like a hostage to their IT service company. Progent sends email accounts of services shortly after completion of each support task, and also encloses a printed copy along with monthly billings. Complete IT service documentation makes it easier for customers to transfer to a new service provider or take on more support duties internally. Complete support reporting also provides IT managers the information needed to evaluate maintenance services and develop better informed network expense projections.
Get in Touch with a Progent Computer Consultant
To see how you can get in touch with a Progent computer consultant for remote or onsite assistance in , call 1-800-993-9400 or visit Remote Network Support.