For business computer networks located in the state of California, Progent's Microsoft and Cisco certified technical team members can provide phone support and troubleshooting to resolve your computer network problems fast and cost effectively. Progent has acquired top-notch expertise, advanced software tools, and support databases to troubleshoot and fix IT problems without the expense and time delays associated with in-person service calls.

If your California organization is situated beyond the larger urban areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby network support choices may be limited in expertise, or unavailable during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the job, but an expert with proven methods for applying those skills to assist with excellent network solutions.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about the complete ProSight series of low-cost outsourced network management services for small and mid-size businesses.

Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV offers several innovations such as tailored Role Centers, improved business intelligence and reporting options, and advanced workflow support. Progent's Dynamics NAV consulting professionals can provide software development, integration and debugging support to enable you to benefit from MS Dynamics NAV. Progent’s consultants can show you how to integrate Microsoft Dynamics NAV ERP software to additional services and applications. In addition, Progent can assist your organization to design and utilize databases so you can enhance your knowledge of your business, acquire additional customers, expand your sales strategies, and form productive partnerships.

Desktop Consulting and Support Services
Progent can deliver a broad array of affordable consulting and support services to help your business to deploy, integrate, repair, and administer workstations and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 planning and migration support, Microsoft Windows 8.1 integration, Microsoft Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit operating system upgrades.

Juniper and NetScreen Consulting and Support
Progent's Juniper Networks-certified network engineers can help you to design and implement Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN devices and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist you manage environments that incorporate a combination of Juniper's OS platforms.

Planning and Support Services for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is designed to offer a unified mechanism for configuring and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate smoothly from legacy releases of VMM, design workflows for building and deploying virtual machines and VM hosts, implement high-availability compute and storage clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the potential advantages of the latest technologies such as Storage Replica and Shielded VMs. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware ESXi support.

Amazon AWS Planning and Integration Consulting
Progent's Amazon AWS integration consultants can provide affordable online support to assist businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to create all-cloud or hybrid environments that efficiently incorporate Amazon AWS services. Progent can provide occasional expertise or Progent can deliver comprehensive project management outsourcing services to help you migrate smoothly to the Amazon AWS cloud.

Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technology and educational resources needed to deliver the best information technology support available. Progent's IT outsourcing, Help Desk, Office 365 deployment expertise, and application development services permit small and midsize business customers to benefit from the broad range of knowledge associated with the IT departments of large organizations without the high expense and hassle of maintaining a large in-house IT staff.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and CUBE integration experts can help organizations of any size to plan, integrate, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide affordable online or on-premises expertise to help companies to migrate smoothly to a modern unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the security capabilities addressed within the GIAC accreditation including evaluating network security mechanisms, incident handling, traffic analysis, web-based application security and SIEM solutions for compliance with government requirements for promptly reporting events.

Complete Documentation of Services Provided
Progent provides complete and detailed documentation of all support activity to ensure clients don’t ever feel like a hostage to their IT service company. Progent sends e-mail accounts of support activity immediately after finishing each service task, and also encloses a hard copy along with monthly invoices. Complete IT support documentation makes it easier for clients to move to a different support organization or take on more support duties internally. Complete support documentation also give management the information required to determine the value of maintenance services and produce better informed IT expense projections.

System Center Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager offers small to mid-size organizations automatic backup and simplified restore capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive protection for critical platforms such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to design, implement, administer, and repair an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed expertise to help you through challenging issues or deliver comprehensive project management services to make sure you complete your SCDPM 2016 deployment on time and on budget.

Management Support for Microsoft Lync Server 2013
Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a manageable and protected communications environment that supports the modern BYOD computing model with instant messaging, real-time presence, audio/video and web meetings with app sharing, and both IP and PSTN calling enabled for a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants can assist you to evaluate the advantages of Lync 2013, create an on-premises, cloud-resident (via Lync Online) or mixed model suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your management staff and users. Progent has expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook, Excel and PowerPoint. Progent's Skype for Business Server consultants can also assist you to design and carry out an efficient upgrade to Skype for Business.

Consulting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of background designing, deploying, optimizing and repairing SCOM environments and can provide companies of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and tune Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or onsite technical support to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to assist you to upgrade cost-effectively from Operations Manager 2016 to Operations Manager 2016.

Get in Touch with a Progent Network Consultant
To learn how to contact a Progent network consultant for online or on-premises help in , phone 1-800-993-9400 or go to Online Computer Support.