For small company networks located throughout the state of California, Progent's Microsoft and Cisco qualified technicians can deliver remote phone help and troubleshooting to fix your computer system troubles fast and cost effectively. Progent has acquired enterprise-class expertise, software tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the high cost and delays normally associated with in-person service calls. In case your California organization is situated beyond the larger urban areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby computer support choices may be limited in technical capability, or not available during an emergency. This results in a network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent's staff of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a extensive range of customers. This means you obtain not just the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Microsoft Project Server Consulting
Progent's Microsoft Project and Project Online experts can provide advanced remote and onsite support for Microsoft Project Server and Project Online as well as for all Microsoft platforms that work closely with Microsoft Project. Consulting support services provided by Progent include Microsoft Project Server planning and support, SharePoint 2019 design and configuration, SharePoint Server 2016 migration planning and application development, Microsoft SQL Server 2019 upgrades, Microsoft SQL Server 2017 migration, SQL Server 2016 migration, Exchange Server 2019 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Excel and Microsoft 365 Excel development, and Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE engineers to help your company to enhance your infrastructure to accommodate local, branch office, at-home, and mobile users so that they can utilize Microsoft Project Server to collaborate securely and productively. Progent's security engineers can assist your IT team to adopt and enforce security policies that safeguard sensitive project data without interfering with the efficient sharing of authorized information.

Duo MFA two-factor Authentication (2FA) Services
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo identity authentication services, refer to ProSight Duo MFA two-factor authentication services.

Integration Help for Microsoft 365 Applications and Cloud Services
Microsoft 365, formerly called Office 365, is Microsoft's extensive suite of client productivity applications and cloud services offered on a subscription basis. Microsoft 365 applications and cloud services are offered in a variety of subscription plans intended for markets ranging from individuals and home offices to enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent's Microsoft 365 integration consultants support cross-vendor networks that include Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid networks that transparently integrate local and cloud-based products and services.

Backup Consulting Services for a Remote Workforce
Progent can help small and mid-size companies to plan, install, verify and manage data protection systems for work-from-home employees. For information about Progent's backup services for remote workers, go to backup/recovery expertise for teleworkers.

Fortinet FortiGate Firewall Integration Consultants
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help you to configure your Fortinet firewalls to safeguard all your IT resources at the enterprise perimeter, within the data center core, at branch locations, and in the cloud. To learn more, visit Fortinet FortiGate NGFW firewall experts.

Microsoft Virtual Desktop Consulting Services
Microsoft's virtual desktop solutions reduce the effort required for IT administrators to install applications so they are consistent across a corporate workforce, provide the ability to manage rights to business data, and enable quick deployment of additional or updated desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client connectivity, improves performance, tightens data security, unifies administration, and provides a nearly seamless client environment. Progent's Windows Server 2016 consultants can help your company to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure test and production environments, improve your network infrastructure to accommodate virtualized desktops efficiently, evaluate and remediate security issues, and train your IT administrators to utilize best practices to gain maximum payback from desktop virtualization.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent can provide convenient, immediate, and economical access to Cisco CCIE Certified consultants. Cisco Certified Internetwork Experts are highly-qualified networking gurus who are awarded this top-level certification only as a result of intense testing by Cisco. CCIEs are able to handle even the most complicated issues surrounding network design, implementation, troubleshooting, and service. Progentís CCIE consultants work intimately with Cisco in-house staff in identifying issues with Cisco's IOS software and devising fixes or obtaining software updates to correct anomalies. Progent offers fast contact with a CCIE by telephone so that you can get immediate assistance for tough network problems that are affecting worker efficiency but are outside the expertise of your usual network support resources.

PC Desktop Support Services
Progent offers a wide range of cost-effective services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 11 deployment assistance, Windows 10 planning support, Windows 8.1 integration, Windows 7 support, Microsoft Office and Microsoft 365 integration, and 64-bit processing upgrades.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious achievement that represents mastery in IS security auditing. Accredited by the American National Standards Institute, the CISA accreditation has consultants pass an extensive test given by the ISACA professional group. Progent can provide the expertise of a CISA-Certified Cybersecurity audit professional able to help businesses in the fields of IS audit process, IT governance, systems and architecture ROI, IT service delivery, protection of information assets, and business continuity preparedness.

Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is committed to delivering the highest quality of online IT support services possible for urgent as well as standard issues. For urgent problems that impact many workers, vital people, or a mission-critical application, the Technical Response Center is set up to engage in one hour or less. For standard issues, the TRC will in less than two hours. Regardless of criticality, your trouble ticket will be generated promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you regarding every resolved problem to verify you are comfortable with the resolution and willing to close out the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Microsoft Exchange 2013 Migration Consulting
Microsoft Exchange Server 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements favorably impact vital facets of IT like ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can deliver remote or onsite expertise to assist your organization to administer, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise, Exchange 2019 planning and deployment help, and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment.

Video Conferencing Consulting Services for Teleworkers
Progent's experts can help small and mid-size companies to set up and debug video conferencing solutions to enable their teleworkers to communicate safely and productively with fellow workers and customers. To find out about ways Progent's experts can assist organizations to install and maintain conferencing applications for telecommuters, see conferencing consulting expertise for telecommuters.

SQL Server 2019 Integration Consultants
Progent's Microsoft Gold-certified Microsoft SQL Server 2019 consultants can help your business to integrate SQL Server 2019 seamlessly with other Microsoft products by offering consulting services that include Microsoft Windows Server 2022 integration services, Windows Server 2019 upgrade consulting, SharePoint Server 2019 application development, Power BI reporting expertise, Exchange Server 2019 migration consulting and Microsoft 365 Exchange Online integration solutions, and Active Directory and Azure Active Directory design and troubleshooting.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk experts and CUBE configuration experts can assist you to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide affordable online or onsite support to assist businesses to move smoothly to a modern communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business and Lync for connectivity to a SIP PSTN trunk.

Progent's Client Testimonials
Progent has delivered remote or on-premises IT support help to organizations in every state in the United States. Many of these clients have shown their high regard for Progent through testimonials to the high quality of Progent's support staff. Take a look at Progent's client testimonials to learn what they say about the quality of Progent's consulting services

Talk to a Progent Computer Support Expert
To find out how to contact a Progent computer consultant for online or onsite help, phone 1-800-993-9400 or go to Online Computer Support.



An index of content::

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast online or on-premises technical support to assist you to remediate serious problems detected by SCOM 2012.

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    Microsoft 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other Exchange components to lower capital expense and management hassle. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your small businesses to evaluate the potential advantages of Exchange Online, design a network topology that fits your business needs and IT budget, implement an efficient migration from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and provide ongoing consulting and troubleshooting.

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    Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit email, search the Exchange global address list, copy addresses, sync up calendars, and invite people to conferences with your Exchange account. Progent will verify that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.

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    Progent is among the most qualified network consulting companies for creating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.

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    Network monitoring ordinarily consists of observing a system's resource utilization in order to identify data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be used to observe mixed-platform environments where UNIX and Windows operate together. Progent's system integration engineers can help you use both these programs to optimize and repair your network. Progent's UNIX consulting professionals offer small companies and programmers help with administering and supporting UNIX and Linux networks that work with Microsoft-based technology.

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    Progent's Ekahau-certified Wi-Fi network design experts can assist you to plan, implement, enhance, manage and debug a Wi-Fi solution optimized for your building. Progent can provide online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.

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