For office network systems located throughout the state ofCalifornia, Progent's Microsoft and Cisco authorized professionals can deliver remote phone help and troubleshooting to repair your computer system problems quickly and cost effectively. Progent has acquired top-notch skills, software utilities, and support databases to troubleshoot and repair network problems while avoiding the expense and delays normally associated with onsite service visits.

If yourCaliforniacompany is situated outside of the larger metropolitan areas such asLos Angeles, San Jose, San Francisco, or Sacramento, your nearby network support options may be limited in technical capability, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís team of network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a broad range of clients. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.

Integration Expertise for Office 365 Apps and Cloud Services
Office 365 is Microsoft's extensive family of client productivity applications and cloud services offered on a subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles targeted at customers from individuals and households to global enterprises. Progent can provide quick and affordable remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can help your business to understand the many subscription options offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly combine local and cloud products and services.

Solutions for Managing the Endpoints of Your At-Home Workforce
Progent can assist small and mid-size businesses to install centralized endpoint management and monitoring platforms for administering endpoints used by at-home workers. To find out about how Progent can assist you to manage the endpoints of your at-home workforce, visit expertise for managing and monitoring the endpoints of your at-home workers.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight family of managed services for small and mid-size businesses.

Online Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center provides world-class online support for Windows and Cisco-based systems anywhere in the United States. Progent's certified professionals have the experience to help you to troubleshoot and resolve tough network problems rapidly and affordably. The breadth of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the most difficult problems to the right subject matter experts as necessary. Whether you require occasional phone support and online repair or continuing access to a Help Desk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the high cost and management hassle of maintaining a big in-house support organization.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable and safer Active Directory implementation. Both versions also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. To learn more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Live Online Training Classes for Desktop Apps
Progent provides live online classes for a range of productivity software. Progent's Online training covers areas such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA development, Publisher co-editing, Office Outlook calendar sharing, Microsoft Office Access programming, Microsoft Dynamics GP customization, and Windows 10 configuration. Webinar-based learning provides all the advantages of conventional classroom seminars, such as immediate communication between clients and trainers, but eliminates the costs of transportation and the challenge of attempting to accommodate the schedules of multiple trainees.

Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, damaged AD objects, cleanup of test application configuration objects in on-line Active Directory environment, and repair of unsuccessful installations of Active Directory and AD-integrated applications. Progent is also proficient in working with ďexpert onlyĒ Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key issues including AD naming conventions, hierarchical structure, IT management structure, selection and structure of group policy objects, plus security and auditing specifications. Progent can also evaluate the implications of server and service implementations on functionality and performance. Progent can help companies to design and roll out configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Data Backup and Recovery Expertise
Progent's backup and restore consultants can provide help for a broad array of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Backup Exec, BackupAssist Software, HP Data Protector, and Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as a low cost end-to-end solution for secure backup and disaster recovery.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup provides small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and support for Microsoft VSS technology to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. For more information, see Altaro VM Backup Certified Consultants.

Exchange Server 2010 Migration Consulting
Progent's Microsoft-certified Exchange 2010 consultants can help you to maintain and debug your current Exchange 2010 Server environment or provide the expertise of certified Microsoft Exchange 2016 consultants and Exchange Online specialists to help you determine the benefits of migrating to a modern version of Exchange Server that offers fast payback by increasing your productivity, cutting the expense of hardware and service, streamlining administration, and consolidating your key communications technologies.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-class data center colocation sites in the and major metropolitan areas across the U.S., and Progent's colocation center consulting professionals can enhance your systemís fault tolerance and performance by helping you select a colo facility that meets the individual needs of your business including geographic proximity, space, connectivity, budget, and extra additional features and services. Progentís colocation center support services are intended for businesses with hardware housed at colocation hosting sites and requiring on-demand in-person assistance at the colo facility as well as online help from Microsoft and Cisco Premier Certified experts. Progent provides a selection of colo center support services including network topology analysis, Windows and Linux server installation and support, tech support for server and communications networking, design and deployment of fault tolerant systems, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and creating high-availability server and storage clustering systems.

Responsiveness of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center is dedicated to delivering the best level of remote IT support services available for urgent as well as non-critical issues. For urgent problems that affect multiple users, vital people, or a mission-critical program, the TRC can engage in less than an hour. For non-critical problems, the TRC is committed to respond within two hours. In all cases, your ticket will be generated quickly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected issue to make sure you are satisfied with the resolution and willing to close out the ticket. Find out more about Progent's TRC Customer Commitment.

Talk to a Progent Network Consultant
To learn how you can contact a Progent network support expert for remote or onsite assistance, phone 1-800-993-9400 or visit Remote Network Support.



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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of the time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    Progentís Microsoft-certified experts offer small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a common spot for your workers or customers to connect to, organize, share and interact with useful data, documents, and applications and to interact with other people. It enables faster and more intelligent decisions, more efficient access across groups and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available within and without an organization. Windows SharePoint Services join employees, customers, teams and projects with the information theyíve created in a manner that makes data easy to locate, download and apply.

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