For office computer networks located within the state of California, Progent's Microsoft certified engineers can deliver phone help and troubleshooting to repair your network problems quickly and affordably. Progent has acquired enterprise-grade expertise, sophisticated tools, and support databases to identify and fix IT problems without the high cost and time delays normally associated with in-person technical service calls. In case your California small business is located outside of the larger metropolitan areas such as Los Angeles, San Jose, San Francisco, or Sacramento, your nearby network support options may be limited in expertise, or unavailable during an emergency. This results in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent's group of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not only the technical competency needed for the job, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

Fortinet Firewall Integration Experts
Fortinet next-generation firewalls (NGFWs) are industry leaders in offering top throughput for SSL inspection. Progent's Fortinet firewall experts can help your business to integrate your Fortinet security appliances to protect all your digital assets at the enterprise edge, within the data center core, at branches, and in the cloud. To learn more, refer to Fortinet FortiGate firewall consultants.

SharePoint 2013 Support Services
Progent has been providing SharePoint support since the initial SharePoint product was published. Progent's SharePoint Server 2013 consultants can assist you to manage your existing SharePoint deployment or upgrade a modern on-prem version of SharePoint or to SharePoint Online for a cloud-centric or hybrid configuration. For more information on migrating, refer to SharePoint Server 2019 migration services.

NetDocs Consulting Expertise
NetDocuments is a cloud-based document management system (DMS) designed for the legal profession. Progent offers the services of NetDocuments specialists who can deliver expert advice to help you to plan, deploy, administer, tune, or debug a DMS environment powered by NetDocs. For details about Progent's consulting expertise for NetDocuments, refer to NetDocs DMS consulting expertise.

Progent's Test Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for new technologies. For Progent clients without sufficient internal resources to configure effective test environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT initiatives on schedule.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced remote expertise for disaster recovery/business continuity planning, validation, and education to help your company to respond to potential disasters, reduce downtime for your vital IT functions, avoid data loss, and meet examiners' letters and contractual obligations. Progent's business continuity experts can work closely with your executive and IT support staff to perform risk and business impact analysis, identify interdependencies, specify the resources required to operate your business, prioritize crucial IT services and define acceptable restoration times, select hot backup sites, set up safe offsite connectivity for crucial workers, implement emergency notification systems and define duties for staff, document a complete recovery plan, and provide training for management and technical staff to carry your agreed upon solution. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery/business continuity experts can show you how to create a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Dynamics GP Upgrade and Integration Consulting Services
Progent has delivered support for Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered integration, customization, education, and troubleshooting since the product's original release. Progent offers high-level expertise for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, validate, and implement an efficient migration from a a legacy release to the newest release of Dynamics GP. Learn about Progent's Dynamics GP migration and integration consulting services.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and more secure AD environment. Both versions also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. For more information about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Microsoft Desktop Virtualization Support Services
Microsoft's desktop virtualization technologies lower the work needed for IT administrators to install applications so that they are standardized throughout a corporate user base, provide the power to manage access to business information, and allow fast deployment of new or updated desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines desktop connectivity, improves performance, tightens data security, centralizes management, and provides an almost seamless user environment. Progent's Windows Server 2016 consultants can assist your company to assess the business benefits of Microsoft's desktop virtualization technologies, configure pilot and on-line environments, optimize your system infrastructure to support virtualized desktops effectively, assess and resolve security problems, and educate your network administrators to follow best practices to achieve a fast ROI from desktop virtualization.

Progent's Consulting Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server 2012 R2 Essentials is an affordable, versatile operating system that enables small businesses to make the move from the older physical on-premises datacenter to the new hybrid networking model that combines on-premises and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants offer budget-friendly remote guidance and troubleshooting support to assist you manage your Windows Server Essentials deployment. After producing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated versions added Azure cloud integration but eventually removed the crucial Administrative Dashboard from the Essentials Experience Role. This means that all management and setup must be performed by hand. This also eliminates the client backup and remote web access functions. Microsoft recommends that small organizations using Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you plan and implement an efficient migration from any edition of Windows Essentials to Microsoft 365.

Microsoft Dynamics GP Customization and Training
Microsoft Dynamics GP 2015 R2 introduced a revamped design that enhances cloud integration, supports popular handheld devices, allows one-time login with Azure AD (now branded Microsoft Entra), and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to resolve the many technical and business issues involved with managing Dynamics GP 2015 R2 and can help you to plan and carry out a smooth upgrade to the latest version of Microsoft Dynamics GP that will maximize the return on your investment in this mission-critical platform.

Palo Alto Networks Firewall Planning and Integration Consulting
Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity solution that extends across your data center and cloud-based assets and protects any user at any location with any device. To find out more, see Progent's Palo Alto Networks firewall integration consulting.

Microsoft Exchange Server 2013 Migration Consulting
Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces powerful new features as well as a revamped architecture. These enhancements affect vital IT areas including ease of administration, availability, compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can deliver remote or onsite support to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise, Exchange 2019 upgrade help, and Office 365 Exchange Online consulting to help you upgrade to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

Barracuda Backup Multi-site and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance built by Barracuda or a software-based appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to assist your business to plan, configure, operate and repair a BDR system based on Barracuda technology. For more information, go to Barracuda Backup and disaster recovery consultants.

Get in Touch with a Progent Network Support Expert
To see how you can contact a Progent network consultant for remote or onsite help, call 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable and more secure AD implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small company's production servers in a solution that gives the maximum degree of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are built on proven virtualization architectures that allow small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system maintenance, and network management while achieving world-class reliability and an unmatched level of vendor flexibility.

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    Cisco offers an extensive array of routers that includes routers built to provide the protection, bandwidth, and reliability required by organizations from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to establish a solid foundation for your network and to make it economical to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.

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