Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Bakersfield company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you past challenging technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Bakersfield, California companies to with any facet of building a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, organization-wide switchover to a telecommuter business model, which could be driven by an epidemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their active tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows you to augment your existing Call Desk staff by splitting delivery of Call Center services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collective support solution based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Bakersfield, California organization, call 1-800-993-9400 or refer to Contact Progent.