Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Bakersfield organization to pick the appropriate technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services that go from on demand expertise for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Bakersfield, California companies to with any aspect of building a high-functioning remote work ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of remote IT support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or update their current trouble tickets, enter details, and append screenshots and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to supplement your current Call Center team by sharing responsibilities for Help Desk support transparently between your regular IT support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the leading professional services automation platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your business to deliver best-in-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Bakersfield, California business, phone 1-800-993-9400 or visit Contact Progent.