Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Bakersfield company to select the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Bakersfield, California businesses to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their active tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Bakersfield, California organization, phone 1-800-993-9400 or refer to Contact Progent.