Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Bakersfield company to pick the right technologies and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Bakersfield, California companies to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Help Desk Services for Remote Workers
An emergency, organization-wide switchover to a teleworker business model, which could be the result of a pandemic or as part of a business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service enables your business to supplement your current Call Center organization by splitting delivery of Help Desk Call Center services transparently between your in-house IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, go to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Bakersfield, California organization, phone 1-800-993-9400 or go to Contact Progent.