Enlarging your remote workforce may have a major impact on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Bakersfield organization to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Bakersfield, California companies to succeed with any facet of creating a high-functioning remote work environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide switchover to a from-home workforce, which could be motivated by a pandemic or as part of a business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their active trouble tickets, enter details, and upload screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your existing Support Desk staff by sharing responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the leading PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Bakersfield, California company, call 1-800-993-9400 or visit Contact Progent.