Enlarging your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Bakersfield organization to select the appropriate tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent can assist Bakersfield, California companies to with any facet of creating a high-performing work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, endpoint security, data protection solutions, and unified management.
Help Desk Support for Remote Workers
A fast, company-wide switchover to a from-home workforce, which might be motivated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support specialists along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit their active tickets, enter details, and append screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to supplement your current Call Center organization by splitting delivery of Help Desk support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can enable your company to provide world-class IT support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Bakersfield, California company, phone 1-800-993-9400 or go to Contact Progent.