Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Bakersfield organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services that go from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Bakersfield, California companies to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, organization-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their active tickets, add information, and append screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your current Call Desk organization by sharing responsibilities for Call Center services transparently between your regular support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collective support model utilizing the number one professional services automation tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Bakersfield, California business, phone 1-800-993-9400 or visit Contact Progent.