Enlarging your at-home workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Bakersfield company to select the right technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top value. Progent offers support services ranging from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Bakersfield, California organizations to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts combined with world-class ticketing and tracking technology to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current tickets, add information, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to supplement your current Call Desk staff by splitting responsibilities for Support Desk services transparently between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your from-home workers, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Bakersfield, California business, phone 1-800-993-9400 or visit Contact Progent.