Enlarging your remote workforce can have a major impact on network infrastructure, security/compliance, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can help your Bakersfield company to select the right technologies and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed expertise for getting you past occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Bakersfield, California companies to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Remote Workers
An emergency, organization-wide switchover to a teleworker workforce, which could be driven by a pandemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online IT support experts combined with enterprise-class ticketing and tracking software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their current tickets, enter information, and append screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Augmentation Service allows you to augment your current Support Desk organization by splitting delivery of Support Desk services transparently between your in-house support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class desktop support to your from-home workers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Bakersfield, California company, phone 1-800-993-9400 or refer to Contact Progent.