Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Bakersfield company to select the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Bakersfield, California businesses to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their active tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Bakersfield, California organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • 24x7 MS Microsoft Virtual Server Specialists
    Microsoft Server Consolidation Integration

    Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on technology originally developed by Connectix, delivers the performance necessary to carry out server consolidation, software upgrade, and server isolation tasks through virtualization technology in an enterprise-ready IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to improve ROI in application programming and testing, upgrading from outdated line-of-business software, and server consolidation. Progent's professional Virtual Server experts can assist your IT staff to evaluate and deploy MS Virtual Server 2005.

  • Work from Home Security Online Consulting Offsite Workers Security Information Technology Consulting
  • iPad IT Consultants Technology Consulting Apple Macintosh

  • 24 Hour Live Online PowerPoint Learn
    Emergency Online Microsoft Publisher Training Internet Networking Consultants

    Progent's virtual classroom webinars offer small businesses the affordability, simplicity, and versatility of online seminars and the proven pedagogic methods of seasoned teachers who use advanced collaboration software to reproduce real-time, interactive learning environments. Progent can provide online education for key desktop software including elements of Microsoft Office suite such as Excel, Word, Publisher, and Outlook: MS Dynamics accounting and management reporting products such as MS Dynamics GP; plus other top desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

  • iPhone VPN Remote Troubleshooting iPhone integration Engineer
  • microsoft scom 2016 Onsite Technical Support Microsoft Certified Expert scom 2016 NetApp SAN storage integration IT Services

  • 24-7 Office Word for Mac Development
    Office Word for iOS Engineers

    Progent's certified Office Word and Office 365 Word experts offer a broad selection of economical remote support services to help you to maintain your legacy Microsoft Word environment or help you to upgrade to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, isolating and resolving compatibility issues between various releases of Word, interfacing Office Word with other Office apps like Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone and tablet integration, and remote training tailored for your special requirements.

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