Bakersfield Offsite Workforce Connectivity Consulting
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Bakersfield company to select the right technologies and follow leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Bakersfield, California businesses to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or edit the status of their active tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables you to supplement your current Help Desk team by sharing delivery of Help Desk Call Center support services seamlessly between your regular support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model utilizing the leading professional services automation tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Bakersfield, California organization, phone
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Linux Network Monitoring Technical Support Services
Consult Linux Network Monitoring, Nagios and MRTG
Nagios and MRTG are powerful, license-free monitoring utilities that run on Linux and can be deployed to analyze UNIX networks, Microsoft Windows networks, or multi-OS environments in which the Linux OS and Windows run side by side. Nagios allows network support engineers to monitor network services including SMTP, HTTP, SSH, and NNTP. MRTG permits you to graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's network monitoring engineers can help you utilize both these programs to tune and repair your system.
Microsoft MCSE Telecommuting Jobs
Microsoft Certified Remote Support Jobs
If you are an information technology engineer with technical support experience, teaming with Progent and working for Progent's clients will expand your skills via collaboration with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and technical support to small and midsize businesses will give you the chance to work in depth with business leaders and add tangibly to the success of exciting organizations. In addition, Progent's virtual office environment offers the most advanced tools for remote service and wireless access to help you to come up with speedy fixes when you troubleshoot mission-critical problems.
scom 2016 network monitoring Help and Support
scom 2016 management packs Online Help
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable uptime for key applications by offering unified, cross-platform tracking of physical and virtual infrastructure deployed throughout local datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite expertise to help businesses of all sizes to plan, implement, optimize, update and troubleshoot SCOM 2016 solutions. Progent can assist your company to migrate to SCOM 2016 from earlier releases or from different monitoring platforms, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to incorporate resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
CRISC Certified Risk and Information Systems Control Consultants
CRISC Certified Risk and Information Systems Control Manager Consult
Progent can provide the services of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.
Windows 7 Help Desk Remote Troubleshooting
Microsoft Certified Windows 7 Wireless Online Consulting
Progent's certified consultants offers remote and onsite consulting expertise to assist you to manage, support, and troubleshoot computers based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, disaster recovery, online connectivity, mobile device management, Wi-Fi configuration, and remote system monitoring.
PowerPoint for Mac Help and Support
24-7 Integration Services Visual Basic for Mac
Microsoft Mac Office allows Mac users to run the industry's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Mac Office on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who use Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support environments that mix Mac with Microsoft Windows computers with extensive resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.
IT Consulting Cisco firewall IPS
ASA and PIX Firewalls Technical Support Services
Progent’s Cisco-Premier network consultants provide experienced PIX Firewall consulting services encompassing design, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and reliability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent’s network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Symantec Firewall Network Consultant
Symantec VelociRaptor Evaluation
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor line or help you upgrade to current firewall technology. Progent can also enable you to design and implement a comprehensive security plan that can incorporate firewall and VPN appliances and utilities, managed security and virus protection services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single resource for continuing network support, administration, education, and security consulting.
Service Reporting Support Services
24/7/365 Remote Support Service Reporting
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each customer. The practice of documenting and organizing support activity allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Emergency Consultants Remote Workforce Data Protection
Offsite Employees Data Protection Online Support
Progent can assist small and mid-size organization to plan, deploy, verify and maintain data protection technology required for at-home workers.
Colbolt Linux Remote Support Services
Red Hat Linux Integration Support
Progent's Linux consulting experts offer small and mid-size businesses and software developers help with administering and supporting Linux computers that run with Microsoft-powered technology. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of experience provides you with a convenient one-stop consulting firm to help you build and manage a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Largest Lync Server 2013 high availability Professional
Lync Server 2013 disaster recovery Consultancy
Progent's Microsoft consultants can help your company to assess the benefits of Lync Server for your business and can help you to design and execute a deployment of Lync Server that centralizes the control of Instant Messaging and Presence and improves the output of your office employees, telecommuters, and smartphone users. Progent can in addition help your company to carry out a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server with Exchange, SharePoint Server, and SQL Server, show you how you can use Microsoft Lync Server to enhance the team-computing capabilities of Microsoft Office applications, and offer training and ongoing support for Lync Server 2010 and other Microsoft technologies.
Online Support Services PIX Firewall Upgrade
Cisco Firewalls Professional
Cisco's PIX firewalls have been discontinued and Cisco might not support these legacy devices. Progent still provides consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should move up to more current firewall technology from Cisco. Progent's Cisco-certified specialists can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.
Juniper SA2500 SSL VPN Security Organizations
Juniper SA4500 SSL VPN Protecting
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Expert Microsoft Certified Technology Consulting Services Exchange Server 2000
Exchange Server 2000 Upgrade Support and Setup
Progent is one of the most expert network consulting companies for creating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full advantages of Exchange 2000 under common scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.
Windows 10 Provisioning Online Support
Windows 10 MDT Consultancy
Progent's Windows consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises assessment and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and users, and post-migration Call Center support services.
Windows and Linux Help and Support
Windows and Linux Integration
If your business network combines Linux technology technology with MS Windows, Progent can help you to integrate your computers into a unified environment that permits all your OS platforms to run side by side for easy administration, seamless information exchange, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux and Windows coexistence support services feature IT architecture integration and service, support for Windows services for UNIX, remote network monitoring and administration, online network help and troubleshooting, on-site technical support, and Helpdesk outsourcing.
NetApp Clustered Data ONTAP Services
Engineers NetApp MetroCluster Design
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to provide rapid, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles apart. Progent's roster of veteran network consultants can assist you to design, configure, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing help with procedures like assigning disk pools, arranging plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster DR system to show adherence with information assurance standards and regulatory requirements.
NetApp Disaster Recovery Technology Professional
NetApp Clustered Data ONTAP Consultant Services
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are up to 300km apart from each other. Progent's team of seasoned network experts can assist you to design, configure, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your functional needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering help with tasks like assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and regulatory requirements.
Office 365 Single Sign On Consultant Services
On-site Technical Support Office 365 and iOS
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.
SQL Server 2000 Remote Support Services
Microsoft Certified Expert SQL Server Support
Progent’s Microsoft certified professionals can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid creation of enterprise-class business applications that can give your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to providing expertise, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.
Consult Herakles/QTS Test Lab
Consultants Business Continuity Testing
The Progent Test and Training Lab at the QTS Colocation Center can be used for piloting line-of-business applications, developing efficient system upgrade procedures, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients without sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT projects on schedule.
Ubiquiti UniFi WiFi Specialist
Ubiquiti AP Consultants
Progent offers fast access to the expertise of veteran wireless specialists who can help you to determine the benefits of Ubiquiti UniFi wireless APs for your company and help you to plan, deploy, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, provision, and place UniFi Wi-Fi access points for optimal signal coverage and performance.
ISA 2004 Standard Edition Server On-site Support
Microsoft Proxy Server Online Technical Support
Progent’s Microsoft certified professionals offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain a full featured application-layer aware firewall that can secure your business network from attack by external and inside threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many threats that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through expert design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
24x7 MS Microsoft Virtual Server Specialists
Microsoft Server Consolidation Integration
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on technology originally developed by Connectix, delivers the performance necessary to carry out server consolidation, software upgrade, and server isolation tasks through virtualization technology in an enterprise-ready IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at companies who want to improve ROI in application programming and testing, upgrading from outdated line-of-business software, and server consolidation. Progent's professional Virtual Server experts can assist your IT staff to evaluate and deploy MS Virtual Server 2005.
24 Hour Live Online PowerPoint Learn
Emergency Online Microsoft Publisher Training Internet Networking Consultants
Progent's virtual classroom webinars offer small businesses the affordability, simplicity, and versatility of online seminars and the proven pedagogic methods of seasoned teachers who use advanced collaboration software to reproduce real-time, interactive learning environments. Progent can provide online education for key desktop software including elements of Microsoft Office suite such as Excel, Word, Publisher, and Outlook: MS Dynamics accounting and management reporting products such as MS Dynamics GP; plus other top desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
24-7 Office Word for Mac Development
Office Word for iOS Engineers
Progent's certified Office Word and Office 365 Word experts offer a broad selection of economical remote support services to help you to maintain your legacy Microsoft Word environment or help you to upgrade to a newer version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, isolating and resolving compatibility issues between various releases of Word, interfacing Office Word with other Office apps like Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone and tablet integration, and remote training tailored for your special requirements.
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