Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Bakersfield company to pick the right tools and adhere to leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide services ranging from on demand expertise for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Bakersfield, California organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide switchover to a teleworker business model, which could be driven by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or edit their current tickets, enter details, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables your company to supplement your existing Support Desk team by splitting delivery of Help Desk Call Center services transparently between your regular IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support model utilizing the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, see Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Bakersfield, California company, phone 1-800-993-9400 or visit Contact Progent.