Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Bakersfield company to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Bakersfield, California businesses to with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
An emergency, organization-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow businesses to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of remote IT support specialists along with world-class ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active tickets, add information, and append screenshots or attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your company to augment your current Help Desk Call Center staff by sharing responsibilities for Call Desk support transparently between your in-house IT support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model based on the number one PSA platform for handling help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your teleworkers, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Bakersfield, California organization, call 1-800-993-9400 or visit Contact Progent.