Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Bakersfield organization to pick the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from as-needed expertise for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Bakersfield, California businesses to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A fast, enterprise-wide changeover to a teleworker business model, which might be motivated by an epidemic or as an element of a disaster recovery plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your current Help Desk Call Center team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading professional services automation platform for handling help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Augmentation Services can help your business to provide world-class desktop support to your at-home workforce, see Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Bakersfield, California company, call 1-800-993-9400 or go to Contact Progent.