Expanding your telecommuter workforce may have a significant effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Bristol organization to pick the appropriate technologies and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns top value. Progent offers support services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Bristol, United Kingdom businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive network of online IT support experts combined with enterprise-class ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their active trouble tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows you to augment your current Call Desk staff by sharing responsibilities for Call Center services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver world-class technical support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home solution for your Bristol, United Kingdom company, call 1-800-993-9400 or visit Contact Progent.