Expanding your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Bristol organization to pick the right technologies and follow best practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide support services that go from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Bristol, United Kingdom companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide transition to a telecommuter business model, which might be motivated by a pandemic or as a component of a disaster recovery process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your business to supplement your existing Help Desk Call Center staff by splitting responsibilities for Call Desk services seamlessly between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Support Desk service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Bristol, United Kingdom company, phone 1-800-993-9400 or visit Contact Progent.