Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Bristol company to pick the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for helping you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Bristol, United Kingdom businesses to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current tickets, add information, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Call Center organization by sharing responsibilities for Call Center support seamlessly between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the leading PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Bristol, United Kingdom company, phone 1-800-993-9400 or refer to Contact Progent.