Enlarging your at-home workforce may have a significant impact on network infrastructure, security, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Bristol company to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services ranging from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Bristol, United Kingdom businesses to with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A fast, organization-wide changeover to a teleworker workforce, which could be activated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service allows your business to expand your existing Support Desk team by splitting responsibilities for Call Desk services transparently between your regular support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model based on the number one PSA platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Desk Augmentation Services can help your business to deliver world-class IT support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Bristol, United Kingdom organization, phone 1-800-993-9400 or go to Contact Progent.