Enlarging your telecommuter workforce can have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Bristol company to pick the right technologies and follow leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Bristol, United Kingdom companies to succeed with any facet of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter workforce, which might be motivated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses to outsource or augment their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote technical support specialists along with world-class ticketing and tracking technology to provide an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit their current trouble tickets, enter details, and append screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows your business to expand your existing Call Center staff by sharing delivery of Help Desk support seamlessly between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model utilizing the leading professional services automation platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class desktop support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Bristol, United Kingdom business, call 1-800-993-9400 or refer to Contact Progent.