Bristol At Home Workforce Connectivity Support
Help Desk Solutions Consulting and Support Services
Expanding your telecommuter workforce may have a major effect on IT infrastructure, security, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Bristol company to pick the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for helping you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Bristol, United Kingdom businesses to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their current tickets, add information, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Call Center organization by sharing responsibilities for Call Center support seamlessly between your regular support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the leading PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive telecommuter environment for your Bristol, United Kingdom company, phone
An index of content::
Service Reporting Technical Support
Urgent Tracking Service Costs Technical Support
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The practice of documenting and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of vital service information.
Technical Support Services Mac and Windows
MacOS and Windows Consulting Services
Progent's support experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows systems into seamless environments with full sharing and workgroup functionality. Enabling efficient cooperation among a variety of servers and desktops powered by Mac OS and Microsoft Windows requires extensive knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to provide world class assistance to companies that rely on these platforms to keep their competitive edge. Progent can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Software Consultants Cisco CCIE Remote
Cisco Access Point IT Specialist
Progent's Cisco CCIE network consultants can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software consulting.
Enterprise Active Directory Consultants
Data Center Outsourcing
For large businesses, Progent can leverage in-house network support staffs by providing world-class background in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the national or global enterprise with branch offices, Progent can act as a transparent local supplement of enterprise IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multiple location office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to help with a site relocation or office move, or a network architect to help with setting up or using an Internet Data Center or Hosting Facility.
CISA Certified Cybersecurity Audit Consultant
Consultant Services CISA Security Audit
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that signifies mastery in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has consultants pass an extensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Premier Cybersecurity audit consultant trained to assist companies in the fields of IS audit process, IT governance, network assets and infrastructure lifecycle, information technology support, protection of information resources, and business continuity preparedness.
Onsite Technical Support Cisco Firepower 2100 Series Firewalls
Cisco Firepower 9300 Series Firewalls Consulting
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, manage and debug firewall environments based on ASA firewalls with Firepower Services.
Best IoT sensors patch management Consultant Services
Top Ranked iOS patch management Consult
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your servers, such as printers and scanners, infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
SCCM 2016 Site Hierarchy Consulting
SCCM 2016 Hybrid Integration Information Technology Consulting
Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings management, inventories network assets, guards against corporate data leakage, provides network health reporting, allows secure end-user self service, and delivers a single point of control for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help your organization with any aspect of designing, implementing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
24/7/365 SharePoint 2013 Migration On-site Technical Support
Professional SharePoint Designer 2013
Progent has been providing SharePoint support since the initial product was published more than 20 years ago, and Progent has the scope of IT knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consultants can help your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is best suited for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can help in individual tasks associated with your SharePoint 2013 migration.
Offsite Workforce Helpdesk Onsite Technical Support
Top Quality Support At Home Workforce Helpdesk
Progent offers small and mid-size companies overflow or fully outsourced Help Desk support services for an offsite workforce.
Professional System Center 2016 and Windows Server 2016
Microsoft System Center 2016 Support and Setup
Progent has over 20 years of experience deploying, maintaining and troubleshooting the key platforms included with Microsoft System Center and can assist you to plan, deploy, manage, and repair your System Center 2012 R2 ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can assist you to upgrade to the latest version of System Center from a previous release or from another IT management solution to deliver the advantages of enterprise-class deployment, management automation, security and compliance, plus datacenter and critical application performance monitoring.
Redhat Linux Remote Consulting
Fedora Linux Remote Consulting
Progent's Linux consulting services offer small businesses and software developers assistance with managing and supporting Linux systems that operate with Microsoft-powered technology. Progent can give your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you an easy single consulting firm to help you build and maintain a secure and reliable cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
ProSight Reporting Ticketing Consultant Services
24 Hour Online Troubleshooting ProSight Reporting Remote Infrastructure Management
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CIO Network Consulting
CIO Integration
Progent can provide small companies with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you integrate sensible technology to enhance business processes so they align better with your corporate objectives. Your company can develop and implement a well thought out information technology strategy without incurring the cost of a full-time senior IT executive.
Microsoft Certified Partner Windows Server 2008 DirectAccess Specialist
Windows Server 2008 R2 Professionals
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, create pilot programs and migration plans, install Windows Server 2008 with your network environment and applications, educate your support personnel how to use enhanced management utilities, and deliver ongoing consulting and support via affordable options such as Help Desk Call Center support and remote technical support.
Technology Consulting SQL Server 2014 AlwaysOn
Top SQL Server 2014 Reporting Services Remote Consulting
SQL Server 2014 includes significant enhancements in critical areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently with all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including system design, configuration, administration, troubleshooting, and software development expertise to enable organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Meraki 802.11ax AP Migration Configuration
Help and Support Meraki Cloud Management
Progent's Cisco Meraki Wi-Fi access point experts offer remote and on-premises support services to help organizations of all sizes to design, install, manage, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including switches, routers and firewalls to create a cohesive ecosystem that provides the same access, performance, security, manageability and availability for wired and Wi-Fi users irrespective of their mobility or computing device.
CCIE Expert Certified Consultant Services VPN
VPN Computer Consultant
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco's security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to evolve with your growing business needs. Progent's Cisco-Premier network experts support Cisco's complete family of hardware and software targeted at preventing data theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control foundation for user certification, authorization, and accounting from an easy-to-use Web interface.
Top Rated SQL 2008 Reporting Services Design Firm
Consultants Microsoft SQL Server
SQL Server 2005 delivers indispensable, standardized tools to computer experts as well as to information workers, reducing the difficulty of designing, deploying, managing, and using company information and database programs in environments ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in designing and deploying information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Building to Building Wireless Case Studies
School Wireless Example Application
Progent delivered a wireless integration solution that allowed a school to increase productivity and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative offered improved performance and dependability than recourse to amplifying the 802.11b wireless network, and since it uses the 5.8Ghz band it provided protection against outside interference.
macOS Configuration Professional
OS X Online Consulting
Progent offers national remote phone support and consulting services for businesses who operate Apple macOS and OS X environments or whose IT systems include a mix of Mac and Microsoft products. Progent's engineers can provide Apple macOS and OS X clients a variety of services including desktop assistance, migration to the latest edition of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent can also help you with iPhone and Apple iPad support, or moving to iCloud services. Online IT help offers optimum return for your information technology dollar by extending client efficiency and limiting the time billed for network analysis and repair. Sophisticated remote access technology and experienced technicians and engineers allow Progent to handle most IT problems without squandering time and expense by going to your location. In most of situations your network problems can be dealt with by telephone or through a mix of phone help and online access. Progent can make available Cisco CCIE network engineers and CISA premier security professionals to assist you with the toughest system issues.
IT Services Zero Trust Cybersecurity
Multi-factor Authentication Information Technology Consulting
Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices.
CISA Cybersecurity Audit Consultant Services
CISA Certified Security Audit Specialist
The Certified Information Systems Auditor credential is an important achievement that indicates expertise in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo a comprehensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant able to assist companies in the areas of IS audit services, information technology governance, systems and infrastructure ROI, IT service delivery, safeguarding of data resources, and business continuity planning.
Dynamics GP Great Plains Software Technical Support Services
Dynamics GP Great Plains Accounting Support
Progent can show you how to plan and execute a smooth move to Microsoft Dynamics GP so that you retain your data, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.
Oregon Help
New Hampshire Computer Expert
Progent's National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals offer phone support and online secure network access to troubleshoot and repair technical problems rapidly and affordably. The breadth of IT expertise available from Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult problems to qualified specialists as needed.
Fully Redundant Internet Network Online Troubleshooting
Engineer Fault Tolerant Data Center
Progent's high availability system experts provide reliability consulting, disaster recovery planning, system load balancing, fault-tolerant interoffice connectivity, fault-tolerant Internet connection design, non-stop data center support, and other fault-tolerant operations support to help your company design a 24x7 network for strategic applications. Progent has the knowledge and experience to design economical, non-stop systems by utilizing the evolving suite of Windows Cluster servers including Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified consultants can show you how to you build a fault tolerant mutli-location network with a fully redundant Internet interface and intelligent network load balancing.
Online Wireless Site Survey Technical Consultant
Wireless Site Survey Consulting Services
Progent's Wi-Fi site survey services help you to plan, implement and debug a Wi-Fi LAN customized for your facilities, offering you a WLAN that delivers the reception, speed, density, Quality of Service, data protection, and roaming capability your business requires. Wireless survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and onsite site survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi network.
Email Intent Analysis Consulting Services
Email Quarantine Consultants
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Exchange 2019 Security Integration Support
Exchange 2019 Upgrade Specialist
Progent can help you in any phase of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.
iPhone patch management Professionals
Firewall patch management Engineers
Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices printers and scanners, network appliances such as routers and wireless APs, and IoT devices such as sensors and robotics.
Online Support wireless VoIP phone integration
wireless VoIP phone integration Network Consultants
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, hospitality, retail or other environments where management requires user endpoints that provide more control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Creating solutions with Cisco's wireless VoIP phones typically demands that you set up and fine tune many key pieces of your Wi-Fi infrastructure such as APs, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide online and onsite support to help your organization create and maintain a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Solaris Consultant
UNIX Security Contractor
If your company operates a Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can help your whole organization in a wide range of security topics such as security administration procedures, security design and strategies, access control products and techniques, software development security, operations security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and international standards of knowledge that network security professionals are required to possess. These accreditations provide IT management the assurance that those who have achieved their CISM or CISSP certification have the background and knowledge to offer effective security management and consulting services.
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