Enlarging your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Bristol organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services that go from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Bristol, United Kingdom organizations to with any aspect of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A fast, organization-wide switchover to a teleworker business model, which might be activated by a pandemic or as part of a business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive team of online technical support experts along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise their active tickets, add information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows your company to supplement your existing Support Desk team by sharing delivery of Support Desk support transparently between your in-house support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class technical support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Bristol, United Kingdom company, call 1-800-993-9400 or refer to Contact Progent.