Enlarging your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Bristol company to select the right tools and adhere to best practices in creating and operating a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services that go from on demand expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Bristol, United Kingdom companies to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to supplement your existing Call Desk organization by splitting responsibilities for Help Desk Call Center support services seamlessly between your regular support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Bristol, United Kingdom company, phone 1-800-993-9400 or visit Contact Progent.