Expanding your remote workforce can have a major effect on IT architecture, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Campinas company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Campinas, São Paulo companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
An emergency, enterprise-wide transition to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk Call Center team by sharing responsibilities for Call Desk services transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model based on the leading PSA tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your telecommuters, go to Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Campinas, São Paulo business, call 1-800-993-9400 or visit Contact Progent.