Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Campinas organization to select the right tools and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you over occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Campinas, São Paulo companies to with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
An emergency, organization-wide transition to a teleworker business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit their current tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your business to augment your existing Call Desk team by splitting delivery of Help Desk support services transparently between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Campinas, São Paulo company, phone 1-800-993-9400 or refer to Contact Progent.