Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Campinas organization to select the right technologies and adhere to leading practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent offers services ranging from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Campinas, São Paulo businesses to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide changeover to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or revise their active tickets, add details, and append screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service allows your business to expand your existing Call Desk staff by splitting delivery of Call Desk support services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model based on the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Campinas, São Paulo business, phone 1-800-993-9400 or go to Contact Progent.