Campinas Remote Workforce Solutions Consulting
Help Desk Solutions Consulting Experts
Expanding your remote workforce can have a major effect on IT architecture, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Campinas company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Campinas, São Paulo companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
An emergency, enterprise-wide transition to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your current Help Desk Call Center team by sharing responsibilities for Call Desk services transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model based on the leading PSA tool for managing service requests and ticketing, establishing ownership, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your telecommuters, go to Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Campinas, São Paulo business, call
An index of content::
Professionals Firepower
Cisco ASA 5500-X Firewall with Firepower Support Services
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
SonicWall NSA 3650 Firewall Forensics Services
SonicWall TZ400 Firewall Cybersecurity Firms
Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and build security into your corporate operations.
Building to Building Wireless Case Studies
Wireless Integration Case Studies
Progent delivered a wireless integration solution that enabled a school to increase productivity and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided better performance and dependability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it provided immunity to local interference.
SQL Server 2019 Reporting Services Support and Help
Top Information Technology Consulting SQL Server 2019 Always Encrypted
Progent's certified SQL Server 2019 experts can help your organization to assess the advantages for migrating to SQL Server 2019 and can deliver fast remote or on-premises contact with consulting experts in solution design and deployment, software programming, database administration, and cybersecurity.
Nephilim ransomware hot line Consultant Services
Dharma ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
CCDP Certified ISR Routers IT Consulting
CCIE Certified SD-WAN Services Specialists
Cisco has designed a full product line of routers including appliances built to provide the security, performance, and reliability demanded by customers ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Mac Backup Consulting Services
HP Data Protector Consulting
Progent offers economical remote support from IT engineers with expertise in a broad array of products and technologies that provide solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent can provide expertise for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and FLARs. Progent can help your company to install, upgrade, or maintain backup/restore systems for a variety of environments such as on-premises, remote, cloud, or a mix.
Top Exchange 2016 Upgrade Remote Troubleshooting
Exchange Server 2016 Upgrade Planning Support and Integration
Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Security Company Critical Security Protection Bulletins
Cybersecurity Bulletins Cybersecurity Firm
This page contains the latest information on cybersecurity threats, patches, and leading practices. Call or email Progent if your organization needs assistance protecting your system against the latest cybersecurity threats.
Microsoft Expert Consulting Services System Center 2016 and Exchange Online Integration
System Center 2016 and SQL Server Network Consultant
Small to middle size companies can now enjoy all the benefits of Operations Manager and also have fast access to Progent's Microsoft Certified IT consulting professionals. With Progent's affordably priced network service programs, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports Operations Manager 2007 to offer small business networks enterprise-class reliability, security, and productivity.
Top Rated Support and Setup Remote Server Monitoring
ProSight Patch Management Support Outsourcing
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your business.
SCCM Mobile Application Management Outsourcing
SCCM Asset Management On-site Support
System Center Configuration Manager automates application and device provisioning across multiple sites, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, provides health monitoring, enables secure self service, and delivers a common control mechanism for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can help businesses of any size with any aspect of designing, implementing, using and troubleshooting a SCCM solution for local, cloud, or hybrid networks.
Help and Support Duo MFA and Single Sign-on (SSO)
Duo MFA and Single Sign-on (SSO) Consultants
Progent's Duo service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
ISA Server 2006 Remote Consulting
ISA Server 2006 Computer Consultants
Microsoft ISA 2006 is a multi-functional gateway that offers a powerful application layer firewall, virtual private network, and web caching platform for protecting the Internet-facing networks of any sized business against a wide range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server engineers can show you how to plan, rationalize, pilot, implement, configure and support the Standard or Enterprise version of ISA Server 2006 on your information system.
Conti ransomware hot line Technology Professional
Conti ransomware hot line Consult
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Microsoft Experts SCDPM 2012 and SQL Server Support
Online Support SCDPM 2012 Compliance
Progent's Microsoft-certified consultants offer remote or in-person support to help organizations of any size to plan, deploy, manage, and repair a backup/restore solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of Data Protection Manager or from another backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed support for resolving particularly challenging issues, or comprehensive project management services. Progent can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Tracking Service Costs Computer Consulting
Services Documentation Computer Consultant
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who won't let go of vital service information.
Top Quality SQL Server 2019 Web Integration Services
24 Hour SQL Server 2019 Analysis Services Troubleshooting
Progent's Microsoft-certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver fast online or onsite access to consulting experts in system design and integration, software programming, SQL Server management, and cybersecurity.
Top Technology Professional XenMotion
Citrix Server Management Consult
Progent's Citrix-accredited consultants can assist your company to understand the business benefits of XenServer as well as additional Citrix products, and can help you to design, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your existing XenServer environment and show you how to enhance resource utilization, performance, protection, availability, and recoverability.
Windows Server 2022 Hybrid Solutions IT Consulting
Windows Server 2022 Live Migration Online Technical Support
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Support Outsourcing Videoconferencing
Mirial Services
Progent offers the support of a certified engineer with an extensive background integrating products from the major telepresence vendors including Cisco/Tandberg, Polycom, and LifeSize and can assist your company to design, configure, upgrade, or maintain a video conferencing solution that preserves your investment and maximizes the business value of your IT network. Progent also offers the expertise of network infrastructure engineers able to assist companies of any size to build and maintain a communications network that delivers the performance, reliability, protection, and expandability required to accommodate your telepresence solution.
Postini Support and Setup
Technology Consulting Services Antivirus
Email Guard from Postini offers continually updated spam and virus filtering, data filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your business is too small to purchase for a regular Postini license, you can still have access to Postini's Perimeter Management technology via Progent's E-Mail Guard antispam and anti-virus aggregation program. Progent's certified e-mail protection consultants can help you create an email defense plan that features antispam and anti-virus services and processes.
Support Services scom 2016 migration
scom 2016 Operations Management Suite integration IT Consultants
Microsoft System Center 2016 Operations Manager is designed to promote top performance and maximum availability for critical applications by offering unified, cross-platform monitoring of physical and virtual resources deployed across on-premises systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to help businesses of all sizes to design, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases or from different monitoring platforms, or combine a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
Enterprise Project Management Consulting Services
Engineer Project Planning
For enterprise project management support, Progent offers access to veteran IT professionals with years of background in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to assist enterprise clients adhere to leading practices to make sure development or deployment projects are successfully completed on time and on budget.
Consulting City Government Exchange
Immediate Small Government Consultants
Progent has a long background delivering a broad range of remote IT consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in providing expert online IT support and has delivered network solutions to organizations in every state. Online support eliminates travel costs and resolves issues more quickly than on-premises service calls.
Microsoft Dynamics GP 2015 R2 Consulting Services
Dynamics GP 2015 R2 Troubleshooting Consulting
Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud integration, supports popular smart phones and tablets, permits one-time login with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to address the critical technical and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will maximize the return on your investment in this mission-critical platform.
Wave 2 Wi-Fi controller Support and Help
wireless LAN controller Support Outsourcing
Catalyst family of wireless controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and filtering traffic content based on user class and location. Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.
Open Now Technology Professional ProSight VM Hosting
ProSight Virtual Hosting Engineers
Progent's ProSight Virtual Hosting combines advanced virtualization architecture, a state-of-the-art data center, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete IT outsourcing solution that enhances network dependability and security, reduces management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers supported within a safe and reliable facility on a fast, high-availability virtual machine configured and supported by Progent's network support professionals.
24 Hour MS SQL Information Technology Consulting
SQL Server Replication Consultancy
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can provide your company a critical competitive edge. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Microsoft GP/Great Plains Specialist
Open Now Dynamics GP Power BI Technical Support Services
Progent can show you how to plan and implement a smooth move to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your analytics, take full advantage of Microsoft Office support, and reduce business interruption by designing and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.
Wi-Fi RF Spectrum Analysis for Wi-Fi Professionals
Remote Support Wireless Site Survey
Progent's wireless site survey services help you to design, deploy and troubleshoot a Wi-Fi network optimized for your facilities, offering your business a WLAN that delivers the coverage, performance, density, data protection, and roaming capability your company needs.
Microsoft Dynamics 365 Business Central Technology Consulting Services
Dynamics NAV MRP Programming Firm
Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers SMBs a single platform for financials, inventory control, operations, capacity planning, procurement, sales, demand forecasting, and business analytics. Progent's Dynamics 365 Business Central consultants can assist company to maintain your older Dynamics NAV environment or upgrade efficiently to a cloud-hosted, on-premises, or hybrid deployment.
MSP360 B2 Backup Storage Online Support Services
MSP360 Server Backup Consultant
Progent's data protection experts can assist your company to create, implement and debug a backup/restore solution based on MSP360 software. MSP360 enables file/folder or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a data protection ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human miscues, computer errors, ill-intentioned insiders, and external attacks like ransomware.
PXE evaluation Lab Engineers
NLB Testing Consultant
The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing mission-critical applications, creating efficient system upgrade methodologies, assessing and optimizing performance, planning or validating business continuity strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers who lack adequate in-house resources to assemble effective test environments, the lab reduces capital outlay and engineering risk and helps keep critical network projects on schedule.
WatchGuard Firebox M470 Firewall Security Auditing
WatchGuard SSL VPN Technology Consulting Services
Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall/VPN appliance that fits your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.
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