Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Campinas company to select the appropriate tools and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers support services ranging from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Campinas, São Paulo organizations to with any aspect of creating a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A sudden, enterprise-wide switchover to a teleworker business model, which might be motivated by a pandemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their active tickets, enter details, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to supplement your current Call Desk organization by sharing responsibilities for Help Desk support transparently between your regular support staff and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can enable your company to deliver world-class technical support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Campinas, São Paulo organization, phone 1-800-993-9400 or visit Contact Progent.