Expanding your telecommuter workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Campinas organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide support services that go from on demand expertise for getting you past challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can help Campinas, São Paulo companies to with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, organization-wide switchover to a teleworker business model, which could be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Augmentation Service allows your business to supplement your current Help Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the number one PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to provide world-class IT support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Campinas, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.