Expanding your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Campinas organization to select the right tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Campinas, São Paulo organizations to with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Telecommuters
A fast, company-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of online IT support experts combined with world-class trouble ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their current trouble tickets, add information, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables you to expand your current Call Center staff by sharing responsibilities for Call Center support services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Campinas, São Paulo business, call 1-800-993-9400 or visit Contact Progent.