Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Dayton organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Dayton, Ohio businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a teleworker business model, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to augment your current Help Desk team by splitting delivery of Support Desk support transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Dayton, Ohio business, call 1-800-993-9400 or visit Contact Progent.