Expanding your at-home workforce can have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of background helping SMBs to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Dayton organization to pick the right tools and follow best practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Dayton, Ohio organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A sudden, company-wide switchover to a teleworker business model, which might be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive team of online IT support specialists along with world-class ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their active tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your company to expand your current Help Desk team by splitting responsibilities for Call Center support transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class technical support to your at-home workforce, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Dayton, Ohio company, phone 1-800-993-9400 or visit Contact Progent.