Expanding your remote workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Dayton organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Dayton, Ohio companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide transition to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their active trouble tickets, enter information, and append screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to augment your current Call Center organization by sharing responsibilities for Call Desk support transparently between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your at-home employees, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Dayton, Ohio company, phone 1-800-993-9400 or go to Contact Progent.