Expanding your remote workforce may have a significant impact on network architecture, cybersecurity, and company culture. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Dayton organization to pick the appropriate tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Dayton, Ohio companies to with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide switchover to a telecommuter business model, which could be activated by an epidemic or as a component of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their current tickets, enter information, and upload screen captures or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your current Call Center organization by splitting responsibilities for Support Desk support transparently between your regular IT support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support model utilizing the leading professional services automation platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Dayton, Ohio business, phone 1-800-993-9400 or go to Contact Progent.