Expanding your at-home workforce may have a significant impact on IT architecture, security/compliance, and company processes. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Dayton company to select the appropriate tools and follow leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services that go from as-needed guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Dayton, Ohio organizations to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter details, and append screenshots or relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Supplemental Service allows your business to supplement your current Help Desk Call Center staff by sharing responsibilities for Call Center support transparently between your regular support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support model utilizing the number one professional services automation tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class desktop support to your teleworkers, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Dayton, Ohio company, call 1-800-993-9400 or go to Contact Progent.