Dayton Work at Home Employees Configuration Consulting
Help Desk Call Center Solutions Consultants
Expanding your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Dayton company to select the right tools and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers support services that go from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.
Progent's consultants can assist Dayton, Ohio organizations to succeed with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote technical support experts combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active tickets, enter information, and append screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables your business to expand your existing Call Center organization by sharing responsibilities for Call Center support seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide best-in-class technical support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Dayton, Ohio business, call
An index of content::
ransomware data recovery Engineer
ransomware system rebuild Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Award Winning Ekahau Onsite Wi-Fi Site Survey Integration Support
Ekahau Analyzer Wi-Fi Network Troubleshooting Consulting Services
Progent's Ekahau-certified Wi-Fi consultants can assist you to design, deploy, enhance, manage and troubleshoot a Wi-Fi solution adapted to your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.
.NET Visual Basic Development Company
Reports .NET Linux
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or modernize .NET apps rapidly and affordably.
Clustering Windows Server 2008 IT Consultant
Consulting Windows Failover Cluster
The clustering technology built into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is radically re-engineered to streamline the installation, configuration, and management of server clusters that offer improved levels of network dependability, security, performance, and versatility. New or enhanced features include automated cluster Validation, revamped configuration and deployment, improved cluster administration, redesigned cluster infrastructure for increased uptime, better protection and quorum models, minimization of failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist your company evaluate the business benefits of Windows clustering, design and execute a deployment, train your IT personnel to manage your failover clusters, deliver continuing consulting and technical help services, and produce and test a workplace recovery procedure.
Setup and Support SCCM 2016 and SQL Server 2016
SCCM 2016 Reporting Remote Technical Support
Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes compliance settings management, keeps track of network resources, guards against company data leakage, provides health monitoring, allows secure end-user self service, and offers a common point of control for administering multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can help you with any aspect of planning, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid environments.
Service Desk Support Online Support
Computer Consultants Computer Support Help Desk Outsourcing
Progent offers several essential kinds of Call Center support including Microsoft Help Desk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts offers your clients instant access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a positive reputation as a solid contributor to business productivity. Progent's goal is to fix and not simply report problems.
CRISC Certified Risk and Information Systems Control Analyst Consultancy
CRISC Certified Risk and Information Systems Control Architect Professionals
Progent can provide the services of a CRISC-certified risk management consultant to help your company to plan and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.
24/7/365 Nephilim ransomware recovery Specialists
Dharma ransomware recovery Services
Progent's ransomware experts can help your business to assess your ransomware vulnerability, remotely monitor and protect your IT environment, assist with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Security Management Consulting
Biggest CISM Protect
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core competencies and global standards of performance that IT security professionals are required to master. CISM provides executive management the assurance that those who have qualified for their CISM credential have the background and knowledge to deliver efficient security administration and consulting consulting.
Backup and Recovery Software Services
24 Hour Mac Backup Professional
Progent offers economical remote support from IT engineers skilled in a broad range of utilities and services that deliver solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as laptops and handhelds. Progent can provide help for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can assist your company to implement, upgrade, or maintain data backup systems for a variety of architectures including local, edge to datacenter, cloud, or hybrid.
Android backup IT Consultants
Professional Android and Windows 8.1 integration
Progent's veteran team of network consultants and subject matter specialists have years of experience delivering online and on-premises support for organizations of all sizes who need to incorporate Android phones and tablets into their information systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent offers the range of know-how to resolve network issues that involve multiple manufacturers and that represent a combination of older and current technology. Progent offers affordable remote consulting to help you with any stage of designing, deploying, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to assist you to handle particularly challenging IT problems, or Progent can provide comprehensive project management support to ensure that you finish major network projects on schedule and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and use Android phones and tablets securely and productively.
Work at Home Endpoint Management Engineer
Work at Home Endpoint Management Professionals
Progent can assist small and mid-size organizations to install unified remote endpoint management systems for administering endpoint devices used by at-home workers.
Dynamics GP 2015 R2 Troubleshooting Consulting
Dynamics GP 2015 Dexterity Design Firms
Microsoft Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, works with the most popular handheld devices, allows single sign-on with Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and delivers more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the business value of your investment in this mission-critical product.
Biggest Microsoft Microsoft System Center OpsMgr 2012 R2 Online Support Services
Microsoft SCOM 2012 Consultants
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite technical support to help you to remediate serious issues uncovered by SCOM 2012.
Remote Remote Consulting Cisco VoIP phones Single Number Reach
Cisco VoIP Phones and Unified Messaging Online Consulting
Progent's Cisco certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Top Ranked 64-bit Processing Specialists
Consulting Services 64-bit Server
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit applications that you want to retain plus the latest 64-bit versions of applications you wish to install.
Office Excel for Mac Education
Instruction Office Excel for Mac
Progent offers one-on-one education customized for people who wish to broaden their understanding of the Apple macOS and OS X platform, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for macOS and Mac OS X application software.
Windows 11 Autopilot Integration
Top Rated Microsoft Windows 11 Upgrade Technical Support Organization
Progent's Microsoft-certified Windows 11 consulting experts can provide an array of services to support Windows 11 such as cloud integration, mobile device management, telecommuter connectivity, security and compliance, automated provisioning, and Call Center services.
Compliance Auditor Penetration Testing
Cybersecurity Consultancy Cybersecurity Penetration Testing
Stealth intrusion checking is a key part of any overall network security plan. Progent's security professionals can perform thorough penetration tests without the awareness of your organization's in-house IT resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection warnings and event log analysis are properly set up and actively observed. Progent can provide ongoing autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, uninstalled patches, and dangerous product defaults can be chained together by threat actors into the multi-front attacks common to modern versions of ransomware.
Dynamics Business Central Applications Consultant
Dynamics NAV Support and Setup
Progent can provide online and on-premises deployment, upgrade, customization, training for Dynamics 365 Business Central (formerly Dynamivs NAV).
Microsoft Certified Partner Online Technical Support
Microsoft Certified Partner Experts
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest customer satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete solutions for your IT network.
Catalyst Wi-Fi 6 AP Security Network Engineer
Online Troubleshooting Cisco Catalyst WiFi Management
Progent's Cisco Catalyst 9100 Series 802.11ax AP experts can provide affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Cisco switch patch management Consultant
IoT sensors patch management Professionals
Progent's managed services for software/firmware update management provide organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your servers, such as printers and scanners, network appliances like switches and wireless APs, and Internet-of-Things devices such as alarms and robotics.
UNIX Security Auditor
UNIX IT Services
If your business operates a Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-certified consultants can help your entire organization in a broad range of security areas such as security administration practices, security architecture and models, connection management products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP define the core skills and worldwide standards of performance that network security professionals are required to possess. These certification offer IT management the confidence that consultants who have earned their CISM or ISSAP qualification have the background and knowledge to offer effective security support and engineering services.
Windows Server 2019 Windows Time Service Computer Consultants
Remote Technical Support Windows Server 2019 System Insights
Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Support and Setup Exchange 2013 Compliance
Integration Exchange 2013 DLP
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements affect key IT areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and management services for Microsoft Exchange Server 2013.
ISA 2004 Online Help
Microsoft ISA Server Consulting Services
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds developing Microsoft-based security solutions for IT networks with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that meets your information security needs without restricting your productivity.
24x7x365 Windows 11 Installation Onsite Technical Support
Configuration Windows 11 Virtual Desktop
Progent's Windows 11 consulting experts can provide a range of services for Windows 11 such as Microsoft 365 integration, mobile device management, telecommuter access, data and identity security, centralized provisioning, and Help Desk Call Center support.
Computer Consulting Meraki MR18 Access Point
Meraki Wi-Fi 6 Access Point Remote Technical Support
Progent's Cisco-certified Wi-Fi networking experts can provide remote and onsite consulting and support services to assist you to design, install, manage, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help you to design and implement hybrid environments that combine on-premises and cloud-based resources and that deliver seamless connectivity, enhanced security, streamlined management, and dependable operation for all your mobile and desktop devices.
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