Expanding your remote workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Dayton company to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Dayton, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables you to supplement your existing Call Center team by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Dayton, Ohio company, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, application development, and technical support services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud components into a seamless information management system.

  • Top Quality Online Consulting Microsoft Hyper-V 3.0 Server Consolidation Hyper-V 3.0 Server IT Consultants
  • Top Quality Windows 7 Training Remote Technical Support Best Windows 7 Help Desk Configuration
  • UNIX Consulting Sun Solaris Consulting Services

  • Upgrade Consultants Exchange 2000 Upgrade
    Exchange Server 2000 Upgrade Consulting

    Progent is among the most experienced network consulting companies for designing email solutions powered by Exchange 2000. Progent specializes in helping small businesses receive the full benefits of Microsoft Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.

  • UNIX Online Support Consultant UNIX Online Computer Setup
  • Virtualization Consultancy Server Management IT Consultants
  • WLAN Site Survey Outsourcing Wi-Fi RF Spectrum Analysis for Wi-Fi Support and Integration
  • Windows 10 Microsoft Deployment Toolkit Technology Professional Network Engineer Windows 10 Management
  • Windows 2016 Disaster Recovery Network Consulting Information Technology Consulting Windows Server 2016 Integration
  • Windows 8.1 Wireless Remote Troubleshooting 24-7 Microsoft Expert Windows 8.1 Migration Computer Consulting Companies
  • Windows Hyper-V 2016 PowerShell Help and Support 24/7/365 IT Consulting Windows Server Hyper-V 2016 Management
  • Windows Server 2012 R2 Multitenancy Online Support Windows Server 2012R2 Active Directory Consult
  • Windows Server 2016 Load Balancing Network Engineer Windows Server 2016 Hybrid IT Services

  • 24/7/365 ProSight Virtual Server Private Cloud Hosting Technology Professional
    ProSight Private Cloud Hosting Services Professional

    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization platforms that allow small companies with multi- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.

  • Windows and Linux Technology Consulting Consultant Windows and Linux
  • Work from Home Employees Expertise - Dayton - Call Desk Outsourcing Expertise Dayton Huber Heights Kettering
  • Wireless Security Consultancy Wireless Security Engineer
  • Work at Home Employees Dayton Consulting Experts - Integration Solutions Consulting and Support Services Dayton, OH Offsite Workforce Dayton Consulting and Support Services - Integration Consulting




  • Les Kent has a 35-year track record of effective technology integration, executive administration, marketing, and operations. He has shown a knack for creating elegant IT solutions during his time as as a network architect, software developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and major enterprises.

  • Work from Home Network Infrastructure IT Consultant Immediate At Home Employees Infrastructure IT Consultant
  • Wyoming Network Support Company New Mexico Support Firm
  • XenServer Integration Services Citrix XenCenter Engineers

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