Expanding your remote workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Dayton organization to select the appropriate tools and follow leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Dayton, Ohio companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide transition to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their active trouble tickets, enter information, and append screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your current Call Center organization by sharing responsibilities for Call Desk support transparently between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your at-home employees, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Dayton, Ohio company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's remote connectivity and wireless synchronization experts can help you to plan and configure secure access solutions for off-site desktop PCs, notebooks, and smartphones so they work tightly with your information network, enabling you to improve the efficiency of your remote workforce.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is completed on time and within budget.

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    Progent's Power BI consultants can assist you to design, deploy, manage, enhance or debug your Power BI environment. Progent can also assist you to prepare your target data for Power BI reports and dashboards. Progent can help you build and manage a local, cloud, or hybrid network model to run Power BI.

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    Progent can assist businesses of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the common mistakes small companies make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to manage Apple iOS devices and Android handhelds.

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    Progent can provide comprehensive help for every phase of your Microsoft Exchange 2010 upgrade including end-to-end project management, site analysis, project design and documentation, cost estimates of all new software licenses and equipment required, recommended sourcing, pilot verification at customer location or at Progent's test lab, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous system, and webinar training for client's IT group and end users.

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    Progent offers affordable remote and onsite consulting to help organizations to migrate any part of their core IT infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and allow the use of Google's cutting edge machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.

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    Progentís Wireless Consulting Services provide a fast, economical way for companies of all sizes to integrate, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent offers expertise for security auditing software including Microsoft Baseline Security Analyzer for running a set of programmed system auditing scans to identify potential security gaps. Progent has extensive experience with security analysis tools and can show you how to understand testing reports and respond effectively. Progent can show you how to build protection into your company operations, install scanning tools, plan and deploy a protected system architecture, and suggest procedures to maximize the security of your IT system. Progent's security consultants are able to help you set up a firewall, implement secure remote connectivity to email and business applications, and install VPN. Progent's qualified security experts can also test the security of web software and can provide extensive security tests of company-wide security to determine your company's compliance with recognized international security standards including HIPAA, PCI, and ISO 17799.

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    Urgent Catalyst Wi-Fi 6 AP Planning IT Services

    Progent's Cisco-certified Catalyst 802.11ax Access Point experts can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.

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  • Exchange 2019 Disk Availability Group Consult
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    Progent can help your organization in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook.

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  • Exchange Online Archiving IT Consulting
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    Progent can help your business to evaluate the many subscription plans offered with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

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  • Cisco Firepower Management Support Services
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    The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, administer and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.

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    Progent's temporary staff augmentation services allow businesses to meet sudden increases in demand for IT professionals without dealing with the costs and delays that come with identifying and recruiting reliable technical help and without adding to your permanent workforce.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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  • Microsoft Dynamics GP ERP Professionals Microsoft Dynamics GP ERP Configuration
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  • Windows 7 Upgrade Consulting Services
    Windows 7 Engineers

    Progent's certified consultants offers offsite and on-premises consulting services to assist you to administer, support, and repair computers based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, backup and restore, remote access, mobile device management, wireless configuration, and 24x7 network monitoring and alerts.

  • Microsoft Small Office Security Consultant Small Office Computer Specialist
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  • Specialists Network Infrastructure Health Audit
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    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner and safer AD environment. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks.

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    Progent's Microsoft-certified network experts can help you to assess the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and implement an efficient migration to Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will provide fast ROI by increasing your workers' efficiency, lowering the cost of equipment and support, simplifying management, and integrating your vital communications platforms.

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    If your office computer system mixes Linux platforms with Microsoft Windows, Progent can help you to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high availability, superior throughput, and strong security. Progent's UNIX/Linux and MS Windows integration assistance offerings include IT architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and management, remote technical support and troubleshooting, on-site technical support, and Contact Center support.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.

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  • NetApp MetroCluster Design Specialists
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    Progent can provide enterprise customers the services of a certified NetApp consultant for remote or on-premises support for NetApp's complete family of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, system management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN storage environments quickly and affordably following best practices.

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  • Double Take Replication Manager Network Engineer
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    DoubleTake/Carbonite Software offers a selection of tools designed to provide small and midsize businesses a variety of cost-effective alternatives for backing up and restoring vital workloads including Exchange Server, SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small company IT systems to create a high level of fault tolerance and business continuity capability at an affordable price.

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  • IPsec VPN Security Organization
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    Progent provides small and medium size organizations professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can help you create a detailed security plan and select appropriate products from a variety of vendors to achieve your security objectives while sticking within your budget limits.

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    Progentís Wireless Consulting Services provide a fast, economical option for companies of all sizes to deploy, manage, monitor and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can help you to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks and offer affordable online or on-premises support to assist businesses to migrate efficiently to a productive unified communications environment that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business or Lync for access to a SIP PSTN trunk.

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    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

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