Dayton Work from Home Employees Integration Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting
Expanding your remote workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Dayton company to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Dayton, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
An emergency, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables you to supplement your existing Call Center team by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Dayton, Ohio company, call
An index of content::
Contract Development Oracle PL/SQL
Top Firewall Configure Oracle database administration
Progent offers fast and affordable online access to an authorized Oracle DBA expert or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle's RDBMS platform and can also help plan, build, update, or fix Oracle database applications written with SQL and PL/SQL. Progent also offers consulting for Data Guard replication technologies and Oracle Database Resource Manage.
Company-wide Standards for Best Practices Setup Service
Top Rated Best Practices Computer Expert
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of network support, performing a broad range of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to solve actual IT problems quickly.
Microsoft Certified Partner Dynamics GP Management Reporter Professional
Dynamics GP Analysis Cubes for Excel Professionals
Microsoft Dynamics GP/Great Plains software includes analysis and reporting capabilities that allow you to track all operations, revenues and expenses, and market patterns with integrated drill-down, query, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting expertise can help you create reports that let you analyze your business more thoroughly, converting uncooked data into valuable business information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver custom line-of-business software development and web commerce solutions that work seamlessly with Dynamics GP.
WiFi Computer Consultants
Android Integration Computer Consulting
Progent's Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to configure, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Exchange Server 2016 Upgrade Planning Computer Engineer
Microsoft Certified Partner Exchange 2016 Migration Network Consulting
Progent can help you in all phases of your migration to Microsoft Exchange Server 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Immediate Cisco Access Point Technology Consultancy Firm
Cisco VoIP Computer Consulting Company
Progent can help your organization to utilize Cisco's infrastructure products to build a robust basis for your local, cloud-centric, or hybrid data center and streamline operations in key areas such as compute and storage consolidation, security and compliance, manageability, reliability, and recoverability.
Clustering Windows Server 2008 Integration
IT Consultants Failover Clustering Windows 2008
The server cluster feature set incorporated into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically redesigned to simplify the deployment, setup, and administration of server clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or improved features include automated cluster verification, revamped configuration and installation, improved cluster administration, redesigned cluster architecture for maximum uptime, hardened security and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company evaluate the advantages of Windows clustering, design and implement an installation, train your IT staff to manage your cluster environment, provide continuing consulting and technical help services, and produce and test a workplace recovery plan.
Ubiquiti WiFi access point Specialist
Consultants Ubiquiti UniFi Wave 2 WiFi AP
Progent offers fast access to the expertise of seasoned Wi-Fi specialists who can assist organizations to determine the value of Ubiquiti UniFi wireless access points for your business and help you to plan, deploy, manage, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to select, provision, and place Ubiquiti UniFi Wi-Fi APs for your required coverage and performance.
Wireless Security Engineers
Wireless Security Consulting
Progent offers consulting for security testing products including Microsoft Baseline Security Analyzer for running a set of programmed system auditing scans to uncover possible security gaps. Progent has broad knowledge of network auditing tools and can show you how to understand audit reports and respond effectively. Progent can help you build protection into your business processes, configure auditing applications, plan and implement a protected network architecture, and suggest policies to maximize the security of your IT system. Progent's security professionals are available to show you how to configure a firewall, design secure remote connectivity to email and data, and install VPN. Progent's accredited security consultants can test the protection of web applications and can provide extensive security tests of company-wide security to determine your company's compliance with key industry security standards such as HIPAA, NIST, and ISO 17799.
Small Office Network Consult
Small Business Network Security Consultant
Progent's Microsoft and Cisco certified network engineers offer expert support for a broad array of products and technologies and can deliver that expertise remotely nationwide or in person in major cities across the country and anywhere in . Progent provides online help for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Microsoft and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity issues, as well as the the assistance of CISSP-accredited security engineers to handle high-level security planning and troubleshooting. Progent has delivered online network support to businesses in all 50 states in the U.S.
Immediate Consulting Services Internet Connection
Largest Internet Carrier Selection Consultants
Progent can provide the affordable support of remote Internet connectivity consultants to help your company to evaluate or update your ISP services so your Internet access solution aligns with your business requirements. Support services available from Progent include evaluation of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Network provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and designing dependable BGP architectures.
Windows 7 64-bit Upgrade Server Install
Immediate Services Windows 7
Progent's certified consultants can provide remote and onsite consulting services to assist your company to administer, support, and repair computers powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online connectivity, mobile device integration, Wi-Fi configuration, and 24x7 network monitoring and alerts.
Comprehensive Event Management Remote Technical Support
Urgent Microsoft System Center Operations Manager Consultant Services
Progent offers a selection of network support packages for small companies. These IT outsourcing and network monitoring solutions are based on the anticipatory problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server and system management software platform that tracks the availability, throughput, and safety of your information system and isolates incipient problems before they can bring down your network. With Progent's affordably priced network support packages, small companies can select a basic co-sourcing package built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
ProSight Ransomware Defense Services
Network Consultants ProSight Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.
Offsite Automated Backup Services Engineers
Top Ranked BDR and Business Continuity Solutions Professional
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.
System Center 2016 and Hyper-V Integration Remote Support Services
System Center 2016 and Exchange Online Integration Integration Services
Progent has over a decade of experience deploying, maintaining and troubleshooting the core platforms that make up Microsoft System Center and can help you to design, install, maintain, and repair your Microsoft System Center 2012 R2 solution to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can help you to migrate to the current edition of System Center from an earlier one or from a third-party datacenter management solution to deliver the advantages of enterprise-class deployment, automation, security and compliance, plus infrastructure and application performance monitoring.
Apple macOS and Windows Integration Services
Apple Mac and Windows coexistence Online Support Services
Progent's support specialists in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into seamless environments with full sharing and workgroup support. Enabling efficient co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Windows technology. Progent's background in Windows and Apple service makes it possible to offer world class assistance to businesses that rely on these technologies to keep their competitive edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.
VMM Management Server Remote Support
Support Outsourcing SCVMM 2012 and SharePoint
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts, fabric, storage, and libraries; design, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your business to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM ecosystem to make sure you realize maximum return on investment.
Professional CRISC Certified Risk and Information Systems Control
24-Hour CRISC Certified Risk and Information Systems Control Systems Engineer Engineer
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and crafted to match your organization's risk appetite, business objectives, and budgetary guidelines.
Technology Consulting Oracle 10g
Oracle Enterprise Manager Specialists
Progent can provide fast and affordable online access to an authorized Oracle DBA consultant or an Oracle software developer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to design, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides support for Data Guard and Streams replication technologies and ASM file/volume manager.
Engineer ProSight VM Hosting
Consulting ProSight VM Hosting
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting and management services are built upon mature virtualization techniques that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility.
ADSL2+ Consultancy
Professionals Comcast Business Class Cable Internet
Progent offers access to the cost-effective services of online Internet connectivity experts to help your organization to assess or update your ISP services so your Internet access solution meets your business needs. Support services available from Progent include assessment of your existing bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and managing a seamless move to a different ISP and/or service plan. Provisioning can include optimizing current routers and switches and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
SIP Trunk Migration Online Troubleshooting
Cisco SIP and CUBE Consultant Services
Progent's Cisco CCIE-certified SIP infrastructure experts can help organizations of any size to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks and can provide cost-effective online or onsite expertise to assist businesses to migrate efficiently to an advanced unified communications network that delivers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.
Amazon MWS programming Integration Firm
Amazon Marketplace Web Service development Developer Firm
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
ProSight Virtual Hosting Consultancy
ProSight VM Hosting Professionals
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's servers in an environment that gives the maximum degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management services are built on proven virtualization technologies that allow small companies with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.
24 Hour Consultants VMware Private Cloud
Specialists VMware vCenter Server
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, configure, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent offers advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility.
Dynamics GP Great Plains Accounting Computer Consulting
Microsoft Financial Software Online Help
Microsoft Dynamics GP 2010 software is a comprehensive business management platform that unifies data and processes throughout your company, communicates seamlessly with other applications, and brings together workers, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to install and manage a robust, secure computer and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your business exploit the full power of Microsoft Dynamics GP/Great Plains 2010.
Security Consulting Firms Mac
Mac Technical Support Consultant Services
Progent offers national online help and troubleshooting services for businesses who operate Apple Mac environments or whose IT systems include a combination of Apple macOS and OS X with Microsoft Windows products. Progent's engineers offer Apple macOS and OS X clients a variety of services including desktop support, upgrading to the current edition of OS X from legacy versions of Apple macOS and Mac OS X, plus help with Apple macOS and OS X applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Remote network consulting provides maximum leverage for your IT budget by extending user efficiency and limiting the hours billed for network analysis and repair. Advanced remote access tools and skilled service specialists and consultants allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In most of situations your network issues can be dealt with over the phone or through a combination of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist you with the most difficult network issues.
Small Business Installer
Microsoft Certified Partner Small Business Administration
Progent provide businesses of all sizes enterprise-class network online or onsite consulting for networks powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security consulting for businesses varying in size from the small office to the global enterprise.
SharePoint 2019 Hybrid Professional
SharePoint 2019 Migration Technical Consultant
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, application development, and technical support services for businesses of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud components into a seamless information management system.
Upgrade Consultants Exchange 2000 Upgrade
Exchange Server 2000 Upgrade Consulting
Progent is among the most experienced network consulting companies for designing email solutions powered by Exchange 2000. Progent specializes in helping small businesses receive the full benefits of Microsoft Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.
24/7/365 ProSight Virtual Server Private Cloud Hosting Technology Professional
ProSight Private Cloud Hosting Services Professional
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting and management services are based upon mature virtualization platforms that allow small companies with multi- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Les Kent has a 35-year track record of effective technology integration, executive administration, marketing, and operations. He has shown a knack for creating elegant IT solutions during his time as as a network architect, software developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and major enterprises.
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