Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Dayton organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Dayton, Ohio businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Support Desk staff by sharing delivery of Call Center services seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Dayton, Ohio organization, phone 1-800-993-9400 or go to Contact Progent.