Expanding your telecommuter workforce can have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Dayton organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Dayton, Ohio organizations to with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide switchover to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their current trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows your business to expand your current Help Desk Call Center organization by sharing delivery of Help Desk support seamlessly between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class technical support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Dayton, Ohio company, phone 1-800-993-9400 or refer to Contact Progent.