Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Dayton organization to select the right tools and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Dayton, Ohio organizations to with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Support for Teleworkers
A sudden, organization-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow businesses to outsource or expand their Call Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise their active trouble tickets, add details, and upload screen captures or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Call Desk organization by sharing delivery of Call Center services seamlessly between your regular support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing ownership, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient work-from-home solution for your Dayton, Ohio company, call 1-800-993-9400 or refer to Contact Progent.