Dayton At Home Workforce Configuration Consulting
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Dayton organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Dayton, Ohio companies to with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a teleworker business model, which might be driven by an epidemic or as part of a disaster recovery process, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support experts combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Supplemental Service enables you to expand your existing Call Desk staff by sharing delivery of Help Desk Call Center support transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Dayton, Ohio company, phone
An index of content::
24/7/365 Engineer Infor SyteLine CloudSuite Financials
Infor SyteLine CloudSuite Business Analyst Specialists
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and distribution organizations to simplify supply chains and improve the efficiency of critical business processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that spans from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, training, and DBA services.
Specialist Solaris with Windows
UNIX, Windows Consultants
If your company network mixes UNIX, Linux or Solaris technology with Windows, Progent can help you to integrate your IT resources into a unified network that allows all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior performance, and tight security. Progent's UNIX/Linux/Solaris and Microsoft Windows integration support services include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk services.
Mission Critical IT Applications On-site Support
Mission Critical IT Applications Technology Consulting Services
Server growth puts pressure on network budgets and administrative resources. Server reduction through a virtual infrastructure offers lower TCO of hardware and faster ROI, more leveraged use of physical computers, streamlined operations, enhanced system uptime, and easier manageability. Common usage scenarios for virtual servers are resource consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and inexpensive isolation of software development or evaluation environments from on-line systems.
Macola Designer
Navision Integration Services
Progent can provide you with application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system applications to match your unique business requirements. Progent's Microsoft support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting support for safe, company-wide information sharing as well as interfacing with Customer Relationship Management applications.
MCSE Expert Certified Power BI Desktop Design
Microsoft Certified Power BI Contract Development
Progent's Power BI experts can assist you to design, install, maintain, enhance or debug your Power BI environment. Progent's database experts can help you to prepare your target data for Power BI visualizations. Progent can assist you build and administer an onsite, cloud based, or hybrid environment to run Power BI.
Services Skype for Business and iPhone
Microsoft Skype for Business Presence Specialist
Progent's consultants offer online and onsite consulting services for companies of any size to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems like Cisco UC. Progent's certified information security consultants can help you design and verify a security environment for your Skype for Business solution that meets government and industry standards.
Microsoft Windows 8.1 Upgrade System Consulting Services
Network Consultants Windows 8.1 Help Desk
Progent's Microsoft-certified experts can provide a range of consulting services to help organizations of all sizes to deploy, administer, and support IT systems that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's experienced project managers can assist to design and configure test environments to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 migration plans following industry best practices.
Remote Computer Help Access to External Support Databases
Problem Escalation Through Teamwork Small Business IT Outsourcing Firm
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices that are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems efficiently.
MRTG for Linux Consultant Services
Professionals Nagios for Linux
Network monitoring commonly consists of observing a system's resource usage in order to identify data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux or UNIX and can be used to observe multi-OS networks where UNIX and Windows coexist. Progent's system support engineers can help you take advantage of both these programs to optimize and repair your network. Progent's Linux consulting services offer small businesses and programmers assistance with administering and supporting UNIX and Linux systems that work with Microsoft-based products.
Online Technical Support ISA 2004
ISA 2004 Support Outsourcing
Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can assist you to plan, deploy, and support an implementation of Forefront Threat Management Server or ISA Server 2006 on your network that provides the firewall security, speed and ease-of-use that your business needs.
macOS Disaster Recovery Online Support
Emergency OS X VPN Remote Technical Support
Progent's certified security staff can show you how to safeguard your Mac network through professional support offerings such as performing security tests, clean up after virus and denial of service penetrations, setting up firewalls, implementing secure off-site and mobile access, deploying automated software for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the particular goals of your corporate information system.
24/7 Virtual Service Desk Specialist
Top Quality Virtual Service Desk Configuration
Progent's Shared Help Desk service allows your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Exchange 2019 DAG Consulting
Remote Technical Support Exchange 2019 Migration
Progent can assist you in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability architecture for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Remote Server Management Engineers
Aten IP9001 Consultant Services
Remote management cards offer network administrators complete control of a server without the requirement for an on-site visit. Using these server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and manage a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to provide efficient off-site technical help. Progent is familiar with a number of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Technology Professional System Center MOM
24 Hour Microsoft System Center Operations Manager Remote Support Services
Remote 24x7 network monitoring, automated alarms, and actionable analytical reporting are vital to preserving the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of any size can afford a level of network stability that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management options delivered as low-cost services designed to help you to detect and resolve a an array of network issues before they can disrupt productivity.
Award Winning Consultant Services Exchange Upgrade
Microsoft Exchange 2010 Migration Specialist
Progent's Microsoft and Cisco-certified consulting experts can help your organization to determine the value of Microsoft Exchange 2010 for your company and can assist you to plan and implement a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick return on investment by improving your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and integrating your key communications platforms.
Oracle 11g Upgrading
Microsoft Expert Oracle database administration Audit
Progent offers affordable online access to an authorized Oracle DBA expert or an Oracle software programmer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard and Streams replication tools and Oracle Recovery Manager.
ProSight DPS ECHO Hybrid Cloud Backup Services Remote Support Services
ProSight DPS ECHO Cloud Backup Services Computer Consultants
ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data.
Les Kent has a 35-year history of successful technology integration, business management, marketing, and operations. He has shown a talent for developing sophisticated information technology solutions during his time as as a system designer, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and major corporations.
Cisco VoIP Technology Consulting
24-Hour Cisco VoIP Phones and IM Remote Troubleshooting
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.
Consultant Services Cybersecurity Vulnerability Assessment
Wireless Security Inventory Specialist
Progent offers several security packages designed to deliver larger enterprises an objective and thorough network security evaluation from a group of certified security engineers. All Progent's security assessment bundles feature a collection of services including network scans from within and from outside the network security perimeter, expert interpretation of captured data by accredited security consultants, production of a report explaining the findings, plus an interactive high-level executive outbrief and an in-depth live outbrief for internal IT managers.
Onsite Technical Support Virtual Call Desk
Co-managed Support Desk Online Help
Progent's Co-managed Help Desk service makes it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Immediate Microsoft Operations Manager Online Support Services
Microsoft Operations Manager Integration
Remote continuous monitoring, proactive alerts, and actionable reports are crucial to maintaining the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a degree of network stability that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost services designed to help your company to identify and resolve a an array of network problems before they get big enough to disrupt productivity.
Mac and Windows Active Directory Online Technical Support
Mac and Windows Active Directory Integration
Progent's support experts in Apple OS X and Windows technology can show you how to combine Mac and Windows systems into cohesive environments with full sharing and workgroup functionality. Allowing productive co-existence among a variety of servers and desktops powered by Mac OS and Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to provide world class support to companies that depend on these platforms to keep their competitive advantage. Progent can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
24/7/365 High-Availability Interoffice Connections Consultancy
MCSE Expert Certified Fault-tolerant Interoffice Connections Network Consultant
Progent's non-stop interoffice connectivity and fault tolerant system connection consultants can help small companies achieve non-stop Interoffice connectivity via fully redundant networks featuring automatic failover. Progent's Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide economical 24x7 interoffice connectivity.
Microsoft Experts SharePoint Business Connectivity Services Technology Consulting Services
Support and Setup SharePoint Web Parts
Progent's Microsoft-certified consultants can provide affordable remote technical support and development services to help your business to plan, implement, manage, and maintain Microsoft SharePoint 2010 installations that can involve web pages that can function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search engines, workflows, and other utilities to promote and improve teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's popular office productivity programs like Excel, Word, Outlook, and Project. Progent can help your business to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 environment.
Windows Server 2019 Windows Admin Center Remote Support Services
Windows Server 2019 Windows Time Service Configuration
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your business to design a disaster recovery system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Consulting Juniper Junos
After Hours Juniper Junos J-Web Security Companies
Progent's Juniper Networks-certified network consultants can assist you to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated equipment to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network operating system to enable your business to simplify the management and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage networks that include a combination of Juniper's OS platforms.
Spora ransomware recovery Consulting
Sodinokibi ransomware recovery Specialist
Progent's proven ransomware recovery consultants can assist you to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Microsoft Exchange 2000 Upgrade Consultant Services
Remote Consulting Microsoft Exchange 2000
Progent is one of the most expert information technology consulting firms for creating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange 2000 for typical situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Microsoft Office XP Computer Service Companies
Technology Consulting Microsoft Windows
Progent's IT outsourcing services offer economical network support for small businesses. Whether it involves planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing an on-line eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, permitting network support expenses to grow in a more moderate and controlled fashion than is feasible by building up a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and highly available system architecture for your vital applications based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
MSP360 Managed Backup Network Consulting
Online Troubleshooting MSP360 Server Backup
Progent can assist you to create, deploy and debug a backup solution based on MSP360 software. MSP360 offers file or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits you to build a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss caused by human miscues, computer errors, ill-intentioned insiders, and external assaults like ransomware. To find out more, go to ProSight Data Protection Services 360 Backup services.
SQL Server 2014 Reporting Services Support and Help
Onsite Technical Support SQL Server 2014 Security
Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises services that include planning, configuration, management, remediation, and software development services to enable businesses of any size to realize fast return from their SQL Server 2014 investment.
Microsoft 365 Teams Integration Network Consultants
24-Hour Microsoft 365 OneDrive Integration Remote Support Services
Progent can assist you to understand the wealth of subscription options offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and manage hybrid solutions that transparently combine on-premises and cloud resources.
Dynamics GP Integration Manager Professionals
Dynamics GP Excel Cubes Professionals
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to create specialized line-of-business applications and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that let you track your business more thoroughly, transforming raw information into valuable insights into your business.
Microsoft Certified Expert MS SQL Server Programming Company
24 Hour SQL Server Replication Consultant
Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals and information workers, lessening the difficulty of creating, deploying, managing, and accessing enterprise information and database applications in environments ranging from mobile devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and broad knowledge in planning and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Best Professional Windows Server 2008 Security
Expert Microsoft Certified Windows Server 2008 Hyper-VI Online Support
Windows Server 2008 is a major advance in making information systems more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to offer an improved platform for web hosting and development. Progent can help your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, troubleshooting, education, staffing, network monitoring, and security services.
Consulting MSP360 Exchange Mailbox Backup
Remote Support MSP360 Server Backup
Progent can help you to design, deploy and debug a backup solution built around MSP360 technology. MSP360 offers file/folder or image backup/recovery for virtual machines and physical computers, works with all popular public clouds, and permits you to create a backup ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by human mistakes, system glitches, malicious users, and external assaults such as ransomware.
24-7 Microsoft Certified Expert Technology Consulting Supplemental Call Center Cost Savings
Microsoft and Cisco Remote Technical Support Co-managed Support Desk Costs
Progent's Help Desk outsourcing and co-sourcing service programs help organizations to cut costs and enhance productivity.
Top Ranked 64-bit Migration Specialists
64-bit Server Remote Technical Support
Progent's Microsoft-certified engineers can help you to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit processing, plan an efficient migration process that reduces business interruptions, and deliver inexpensive, expert online help to assist your company to configure 64-bit operating systems and applications on your existing hardware.
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