Dayton At Home Workers Integration Support Partner
Help Desk Solutions Consulting
Expanding your remote workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Dayton organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns maximum value. Progent offers services that go from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can help Dayton, Ohio companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A fast, company-wide switchover to a from-home business model, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service allows you to supplement your current Support Desk staff by sharing delivery of Call Center support transparently between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the leading professional services automation tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Dayton, Ohio company, phone
An index of content::
Nation Wide Support Administration
Indiana Integration Companies
Progent’s Technical Response Center offers nationwide remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier service engineers offer telephone help and remote secure network access to isolate and resolve network problems quickly and economically. The breadth of IT experience available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to competent specialists as needed.
24x7x365 Meraki MS 400 Series Switch Online Help
Meraki MS Switch Support Outsourcing
Cisco's Meraki family of switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective online expertise to help your company to plan and implement a productive network solution that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, define policies to ensure security, develop and test a disaster preparedness plan, and resolve issues related to any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking solution.
Integration Aironet 2700 Access Point
Aironet AP Management Specialist
Progent's certified wireless networking consultants can help businesses of all sizes to plan, deploy, manage and repair Cisco Aironet Wi-Fi access point environments to achieve the throughput, range, density, expandability, security and manageability needed for transparent access between wireless and wired network infrastructure. Progent can provide efficient remote and on-premises support for both end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist your business design and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi access points.
macOS Security Audits Technology Consulting
OS X Disaster Recovery Remote Support
Progent's certified security staff can help you secure your Mac environment through expert support offerings including performing security audits, clean up after virus and denial of service penetrations, configuring firewalls, integrating safe off-site and mobile connectivity, installing automated programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the particular objectives of your corporate network.
Information Technology Consulting SCCM 2016 Site Hierarchy
Onsite Technical Support SCCM 2016 Policy Settings
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, inventories network resources, protects against company data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist your organization with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.
Sun Solaris Services
UNIX Integration Services
Progent's UNIX platform consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient one-stop source to help you create and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Supplemental Support Desk Computer Consultant
Cisco Certified Support Desk Sharing Online Troubleshooting
Progent’s Shared Help Desk service makes it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Small Business Wireless Access Point Technical Support Services
CCIE Certified Small Business WAPs Support Services
Cisco's Small Business 100, 300 and 500 family of access points are Linux-based devices intended as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or onsite integration and debugging services to assist you to design, configure, upgrade, optimize, manage and troubleshoot Cisco Small Business Wi-Fi AP deployments of any scale or topology.
Service Database Support and Help
24-Hour Tracking Service Costs Consultant Services
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing support records results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t release vital service information.
24 Hour Amazon EC2 endpoint Design Firms
24/7/365 Amazon Web Services hybrid cloud integration Programming
Progent offers cost-effective online consulting to assist businesses to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud networking models that seamlessly integrate Amazon AWS services. Progent offers occasional expertise to help you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.
PowerPoint for Mac Remote Support
24 Hour Apple MACos with Windows Online Support Services
Microsoft Office for Mac allows Apple Macintosh users to run the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Windows. Progent's engineers have expertise with both Mac and Windows technology and can support networks that mix Apple Macintosh with Microsoft Windows computers with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows systems.
Offsite Workers VoIP Online Technical Support
Support Services Teleworker IP Voice
Progent can assist small and medium-size businesses to deploy VoIP technology to give their teleworkers the benefit of seamless extensions of the company phone infrastructure.
Adaptive Security Appliances IT Consultant
ASA 5520 Firewall Outsourcing
Progent's Cisco CCIE-certified network infrastructure consultants can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
CRISC Certified Network Risk and Information Systems Control Architect Consultants
CRISC Certified Risk and Information Systems Control Systems Engineer Consultants
Progent can provide the guidance of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) strategy following best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Microsoft LCS Server Instant Messaging Integration Support
Live Communications Server Technical Consultant
Microsoft Office Communications Server delivers Instant Messaging and Real Presence as part of an extensible, enterprise-grade solution offering advanced protection, seamless integration with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved operational efficiencies, increased worker productivity, and better intellectual property security with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Office Communications Server call for careful planning and consideration prior to installation. Progent's Microsoft-authorized consultants can deliver the skill needed to deliver all the advantages of Office Communications Server throughout your entire organization.
MS SQL Cybersecurity Group
SQL Server Capacity Planning Programming Company
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of cutting-edge high-end applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.
Security Audit Technology Professional
Security Specialists
Progent offers expertise for security analysis products such as LANguard from GFI for running a variety of programmed network auditing scans to uncover possible security gaps. Progent has extensive experience with security analysis tools and can show you how to make sense of testing reports and react appropriately. Progent can help you build protection into your business processes, configure scanning software, define and deploy a secure network architecture, and recommend policies to maximize the safety of your network. Progent's security consultants are able to help you set up a firewall, design secure remote access to email and business applications, and install VPN. Progent's certified security engineers can also test the protection of web applications and can run comprehensive information security evaluations of enterprise-wide security to determine your company's compliance with key industry security standards such as HIPAA, PCI, and ISO 17799.
Exchange 2007 Edge Server Configuration
Microsoft Exchange Remote Technical Support
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2007 migration plan that avoids network downtime, simplifies long-term support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
wireless IP phone integration Online Technical Support
wireless VoIP phone integration Troubleshooting
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for workers who are mobile within campus, hospitality, health-care or other environments where IT management wants user endpoints that offer more control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and optimize numerous components of your wireless environment such as APs, routers, Cisco wireless LAN controllers, and network management software. Progent's certified experts can provide remote and onsite assistance to help you create and maintain a Cisco wireless IP phone deployment by providing services that can range from debugging the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Dynamics GP 2015 Workflows Consultancy
Dynamics GP 2015 SQL Server Integration Consulting
Dynamics GP 2015 R2 introduces a revamped design that improves cloud readiness, works with the most popular smart phones and tablets, permits single login with Microsoft Azure AD, and tightens security and compliance. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and experience to address the critical IT and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will optimize the business value of your investment in this powerful product.
Company-wide Standards for Best Practices Phone Support
Microsoft Solutions Framework Project Methodology Small Office Network Consultants
Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices that are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems efficiently.
Wyoming Support Companies
West Virginia IT Outsourcing Firms
Progent’s Technical Response Center (TRC) offers low-cost national extended hours online help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts offer extended hours phone support and online secure computer access to troubleshoot and repair technical problems rapidly and affordably.
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