Expanding your remote workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Dayton company to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Dayton, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
An emergency, company-wide transition to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service enables you to supplement your existing Call Center team by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Dayton, Ohio company, call 1-800-993-9400 or refer to Contact Progent.