Dayton Offsite Workforce Connectivity Support and Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your telecommuter workforce can have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Dayton organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can assist Dayton, Ohio organizations to with any facet of building a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
An emergency, enterprise-wide switchover to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their current trouble tickets, enter details, and upload screen captures or attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows your business to expand your current Help Desk Call Center organization by sharing delivery of Help Desk support seamlessly between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class technical support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Dayton, Ohio company, phone
An index of content::
Exchange Server Migration Professional
Exchange Migration Technology Professional
Progent's Microsoft-certified consultants can deliver affordable online and on-premises support to carry out your migration to Microsoft Exchange Server 2010, generate comprehensive documentation of your upgraded email environment, educate your IT team and users to get them up to speed quickly on Exchange Server 2010, and offer ongoing administrative services and technical support. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Consulting Services Microsoft Dynamics GP
Dynamics GP Software Online Technical Support
Dynamics GP/Great Plains 2010 software is a comprehensive business management and analytics solution that integrates information and operations across your business, interfaces easily with other applications, and brings together employees, customers and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your business exploit the full power of Dynamics GP/Great Plains 2010.
Double-Take Replication Technical Support Services
Double-Take Backup and Restore Engineer
DoubleTake/Carbonite Software offers a family of products intended to provide small and midsize companies a variety of affordable solutions for backing up and restoring business-critical workloads such as Microsoft Exchange Server, SQL, RIM Blackberry, and Microsoft SharePoint. Progent’s business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company IT systems to achieve a high level of fault tolerance and disaster recovery capability at an affordable cost.
Cisco Certified Experts Network Consulting Microsoft Windows Server 2008 Cluster
High-Availability Failover Clustered Servers Professional
The server cluster feature set built into the high-end editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and management of server clusters that offer greater levels of system availability, security, efficiency, and versatility. New or enhanced capabilities include automated cluster verification, revamped setup and installation, improved cluster management, redesigned cluster architecture for maximum uptime, better security and quorum models, minimization of failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of Windows clustering, plan and execute an installation, train your network support staff to manage your cluster environment, provide ongoing consulting and support services, and create and validate a business continuity plan.
VirtualPC for macOS Support Services
Microsoft Virtual PC for Mac Technical Support Services
For businesses with a combination of Apple Mac and Windows desktops, there are two basic alternatives for using Windows-dependent software on an Apple Mac: an external connection to a physical Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach a Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows software and access network resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows applications directly. Progent's macOS and Mac OS X technology support experts can help your organization to maintain these solutions for running Microsoft Windows programs on your Apple Macs and can in addition assist your organization to assess and install other solutions for Microsoft Windows platform simulation.
Online Help Windows Cluster Shared Volumes
Windows Server 2012 Cluster Management Professional
Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the advantages of deploying Microsoft Windows Server 2012 clustering technology to build an advanced high-availability/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to streamline the administration of clustered servers.
IT Services SQL Server 2017 R Services
MCSE Expert Certified SQL Server 2017 Specialist
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement a smooth migration of your current SQL Server environment to any deployment model including local, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support services ranging from on-demand architecture assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
VMware NSX Topology Technology Professional
VMware Cross vCenter NSX Consultant
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also permits transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly restore the complete logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM and VMware NSX.
Google Cloud Kubernetes Professional
Google GCP hybrid cloud integration Consulting Services
Progent can provide cost-effective online and onsite consulting to assist companies to move any portion of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware expense and allow access to Google's state-of-the-art machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.
24x7x365 Offsite Workers IP Voice Network Consultants
Remote Workforce IP Voice IT Consulting
Progent can assist small and mid-size organizations to deploy IP voice technology to provide their teleworkers the advantage of transparent extensions of the company phone network.
24-7 Microsoft ISA Server Network Consulting
Consultant Services ISA 2004 Server
Progent's Microsoft-certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to assist your company in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your network protection requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.
Monitoring and Reporting Support and Help
Integration Support Microsoft System Center Operations Manager
Even if your company has a small computer support staff and a limited technology budget, your information network can still feature the same high reliability and responsiveness that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT professionals, the latest system management products for proactive monitoring and alerts, and economical service programs such as a help desk service to keep your mission-critical network applications and hardware operating.
Small Business IT Solution Providers
Microsoft Expert Small Office Computer Outsourcing Consultants
Progent is a pioneer in cost-effectively providing world-class network help to small companies. Progent's success in handling the IT service needs of the historically underserved small company sector is the combined result of key technical and operational breakthroughs that have removed a great deal of the conventional expenses out of administering network service, injected unprecedented professional skill into the support system, and significantly streamlined the repair process.
After Hours SQL Server 2014 Reporting Services IT Consulting
SQL Server 2014 Migration Technical Consultant
Microsoft SQL Server 2014 includes significant improvements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services such as system design, configuration, administration, troubleshooting, and software development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Microsoft Experts Exchange Server 2007 Remote Troubleshooting
Exchange 2007 Edge Server Network Engineer
Progent's Microsoft certified consultants can help you define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, simplifies long-term service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
Support Services IT Services for Service Providers
Support for IT Service Providers Integration Support
Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology engineers under your own brand as a seamless arm of your IT consulting staff.
Consultant Rates Small Business Network Consulting Services
IT Service Providers Consulting Rates
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to permit simple problems to fester.
Windows 2003 Server Support and Integration
Windows Server 2003 Specialists
The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft integration, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with designing, deploying, administering and supporting powerful IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Auditor Cybersecurity Pen Testing
Largest Penetration Testing Computer Security
Stealth intrusion checking is a key component of any comprehensive network security plan. Progent’s security professionals can perform thorough penetration checks without the awareness of your organization's internal network support staff. Stealth penetration testing shows whether existing security monitoring systems such as intrusion incident alerts and event history analysis are properly configured and actively monitored.
Private Cloud Solutions Specialist
24/7/365 Consultant Services ProSight Virtual Server Private Cloud Hosting
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in a solution that delivers the maximum level of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting options are based on proven virtualization technologies that allow small businesses with multi- platform environments to save significantly on the costs of capital investments, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Wireless Security Inventory Consultants
Consultancy Network Security Assessment
Progent has created several network security service bundles intended to deliver larger enterprises an impartial and thorough network security assessment from a group of premier security consultants. All Progent's network security assessment packages incorporate a suite of procedures like automated scans from within and from outside your corporate security perimeter, expert analysis of scan results by certified security engineers, production of a paper documenting the results, plus an interactive high-level executive summary and an in-depth interactive outbrief for in-house network engineers.
IT Consulting Windows Server 2008 Active Directory
Expert Microsoft Certified Windows Server 2008 R2 Technical Support
Microsoft Windows Server 2008 represents a major step forward in making IT systems more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide an improved environment for web hosting and development. Progent can assist your business get the most from the enhancements built into Windows Server 2008 by providing certified consulting, troubleshooting, education, staffing, monitoring, and security engineering services.
Biggest SQL Server 2017 Python Consultant
SQL Server 2017 Enterprise Consultant
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business advantages of migrating to SQL Server 2017 and can help you to design and carry out a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants offer online or on-premises support services ranging from on-demand architecture review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
5500 Wireless Controller Integration Services
24/7/365 On-site Support 802.11ac Wireless
Progent's Cisco-certified wireless technology consultants can help you to configure, administer, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Microsoft Windows 2003 Cluster Server On-site Support
Windows 2003 Cluster Server Consultant Services
Progent offers Microsoft Windows Cluster Server consulting to help your organization deploy high availability server clusters designed to deliver 100% operation. Clustered Windows servers for fault-tolerant networks include Microsoft Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By showing you how too plan high availability server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent’s Certified Windows professionals ensure that your fault-tolerant server clusters are set up to maximize the strategic value of your information network.
Specialists Solaris with Windows
24-7 Consultant UNIX with Windows
Progent's UNIX family consulting services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient one-stop source to help you build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Certified Partner Skype for Business video conferencing Consultancy
Online Technical Support Skype for Business 2015
Microsoft Lync 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce expenses by doing away with VoIP equipment and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified IM and Presence experts can provide remote and on-premises support to assist your company to manage and troubleshoot your current Lync 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to design and execute an efficient Skype for Business upgrade.
Forefront TMG Consulting Services
Forefront TMG Network Engineer
Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server and provides a centrally administered Internet gateway that acts as a one-server platform for a variety of security functions including an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security reporting features, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual server to cut costs and improve recoverability. Progent's Microsoft consultants can assist you to design and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Support Redhat Linux
Gentoo Linux Specialist
Progent's Linux consulting experts provide small and mid-size companies and software developers assistance with administering and maintaining Linux systems that operate with Microsoft-powered networks. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Systems Management Server Troubleshooting
Immediate SMS 2003 Upgrade Remote Support
Progent’s Microsoft certified consultants provide small and medium size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important applications quickly and reliably to appropriate users, lower software costs and stay compliant by understanding patterns of usage, improve Windows protection by improving your knowledge of weak points and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or location, and lower operational costs by efficiently exploiting the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including software and hardware inventory.
Immersive Telepresence Technical Consultant
Tandberg Video Conferencing Professionals
Progent can provide the expertise of a veteran specialist with years of experience configuring, maintaining, and enhancing immersive telepresence systems from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT management group, your ISP, and your telepresence technology vendor to help your organization increase the strategic value of your telepresence solution.
Coder Amazon AWS hybrid cloud solutions
Amazon AWS enterprise hybrid cloud solutions Expert Development
Progent can provide cost-effective online support to assist companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security.
Q and A about Cisco Engineering Openings
Position Q and A about Cisco Engineering
To see answers to common questions concerning becoming a consultant at Progent, visit Jobs at Progent FAQs.
Suse Linux Online Consulting
24/7 Gentoo Linux Online Technical Support
If you are producing UNIX or Linux software on a network that includes Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your area of strategic know-how without the constant hassle of maintaining your business network. By using automated network monitoring and by providing remote and on-site assistance when your company needs it, Progent represents an affordable solution for supporting an IT network that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-site support and repair, proactive network monitoring services, and Help Desk support.
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