Dayton Teleworkers Connectivity Consulting Company
Help Desk Solutions Consulting Experts
Expanding your telecommuter workforce can have a significant impact on IT architecture, security, and company culture. Progent has two decades of experience helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Dayton organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Dayton, Ohio businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, cybersecurity, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current tickets, enter information, and upload screenshots or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Support Desk staff by sharing delivery of Call Center services seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Dayton, Ohio organization, phone
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Tracking Service Costs IT Consultants
Support Services Services Documentation
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every customer. The discipline of documenting and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
24/7 Engineers ransomware removal and data restore
ransomware data recovery Consultancy
Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network victimized by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock.
Windows Server 2019 and SCOM Online Consulting
Microsoft Integration Services Windows Server 2019 Kubernetes Containers
Progent's certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Exchange 2019 and Windows Server Core Support Outsourcing
Exchange 2019 DAG Consultants
Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Call Desk for Telecommuters Professional
Teleworker Solutions IT Services
Progent has two decades of experience assisting small and mid-size companies to design, deploy, tune, manage, and debug IT networks that incorporate at-home workers.
Meraki MR20 Access Point Information Technology Consulting
Meraki Wireless AP IT Consulting
Progent's Meraki Wi-Fi AP experts provide remote and on-premises support to help organizations of all sizes to plan, install, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst and Nexus switches, routers and firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security, manageability and availability for wired and wireless clients regardless of their mobility or device.
ProSight ECHO Data Backup and Restore Services Technology Professional
Urgent Remote Data Backup and Restore Services Consultants
ProSight Data Protection Services ECHO offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information.
Microsoft Windows 11 Evaluation Outsourcing
Technical Support Services Windows 11 Pilot Testing
Progent's Windows 11 consulting experts can provide a range of services to support Windows 11 such as cloud solutions, mobile device management, teleworker access, security and compliance, centralized provisioning, and Call Center support.
Microsoft Dynamics NAV Applications Support
Microsoft Dynamics 365 Business Central Application Consulting
Progent can provide remote and onsite deployment, upgrade, application development, reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).
Integration Services Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security
Computer Engineer Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey
Progent's Cisco-certified Catalyst 9100 Series 802.11ax WAP consultants offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
ADSL2+ Consult
ISP Service Plan Selection Consultancy
Progent offers access to the affordable support of online Internet connectivity consultants to assist your company to evaluate or update your ISP services so your Internet access solution matches your business requirements. Services provided by Progent include assessment of your existing bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service arrangement. Network provisioning can include enhancing existing routers and configuring new ones, setting up firewalls, and upgrading dependable Border Gateway Protocol architectures.
Microsoft MRP Remote Consulting
Customer Relationship Management Computer Engineer
Progent's application experts offer in-depth support, custom development, deployment assistance, and online training for popular business applications that address vital areas including ERP and MRP, general accounting, management reporting, web commerce application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of experience providing advanced consulting support online, Progent can assist clients anywhere in the U.S. to avoid the time and expense associated with travel and on-site activity without compromising the effectiveness of technical support.
Sun Solaris Computer Consultants
Solaris Technology Consulting
Progent's Solaris platform consulting experts provide small businesses and software developers support for managing and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise offers you an easy single consulting firm to show you how to build and maintain a secure and robust mixed-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
Remote Employees Data Protection Remote Consulting
At Home Employees Data Protection Technical Support Services
Progent can help small and mid-size businesses to plan, deploy, validate and manage backup/recovery systems to support telecommuters.
24-Hour Network Security Test Juniper SA2500 SSL VPN
24-7 Network Security Evaluation Juniper SA Series SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
SQL 2008 Support Services
Microsoft SQL Server 2008 Network Consultant
Progent's Microsoft-Certified SQL engineers offer an array of support services to assist small and midsize businesses to design, configure, administer, and repair SQL 2008 systems so that they realize the optimum strategic benefit from this advanced information management technology. In addition, Progent offers expertise for system architecture, enterprise-wide protection, and software development to increase the strategic advantage of your IT investment.
Microsoft 365 IDFix Support Services
Microsoft 365 Portal Online Technical Support
Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any facet of planning, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
5500 Wireless Controller Online Support Services
wireless LAN controller IT Consulting
Cisco's Catalyst wireless controllers streamline the management of wireless LANs by unifying the configuration and management of Wi-Fi access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and hardening security by detecting threats and filtering traffic content according to user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller solutions.
Call Center Sharing Remote Consulting
Cisco and Microsoft Certified Expert Supplemental Helpdesk Computer Engineer
Progent’s Shared Help Desk service allows your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Services ProSight Network Health Evaluation
Emergency Active Directory Cleanup Consult
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable and safer AD environment. Both versions also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime.
Call Desk for Remote Workers Online Consulting
Teleworker Services On-site Support
Progent has two decades of background helping small and mid-size businesses to design, implement, tune, manage, and debug information networks that support at-home workers.
Online Technical Support Microsoft SCOM 2012
SCOM 2012 Fabric Monitoring Integration
Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager solutions and offer companies of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that provides the performance and availability required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or onsite technical support to help you to remediate critical issues detected by SCOM 2012.
Microsoft Office 2000 Assessment
Microsoft Office 2003 Help Center
Progent applies no minimum charge and requires no monthly commitment for services delivered during normal working hours. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to permit simple problems to fester. .
Security Team Juniper SSL Router
Juniper SA2500 SSL VPN Cybersecurity Company
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Top Quality Cisco Certified Expert Amazon EC2 migration Reporting
Top Amazon cloud AMI Development Firms
Progent offers cost-effective remote support to assist businesses of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS resources. Progent can provide as-needed expertise to help you to resolve complex technical issues or Progent can deliver project management outsourcing services to help you move to the Amazon AWS platform on time and on budget.
Exchange Server 2016 Upgrade Consultant
24-7 Exchange 2016 Upgrade Troubleshooting
Progent can assist your business in any and all phases of your upgrade to Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
Solution Provider Excel 2016
Office 2019 Design Companies
Progent's certified Microsoft Office and Microsoft 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that offers quick ROI and enables better business results. Progent can assist your company to interface Microsoft Office or Microsoft 365 apps with each other and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Office and can provide live online instruction to individuals and teams.
Ubiquiti UniFi WLAN Consulting Services
Ubiquiti UniFi XG switch Consult
Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances installed throughout multiple venues with any number of APs can be remotely configured and managed with free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the skills of veteran wireless professionals who can help your organization to determine the value of UniFi products for your environment and assist you to design, deploy, administer, and maintain your UniFi solution.
Lync Server 2013 certificate management Consulting
Lync Server 2013 video conferencing Specialist
Microsoft Lync 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 consultants and system integrators can help you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your return on investment, and deliver custom webinar and on-premises training to your IT team and users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook and PowerPoint.
Biggest Desktop Small Office Server Support
Microsoft Desktop Security Consulting Firm
Progent can deliver a broad range of affordable consulting and support services to assist your business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or remote technical support for individual machines or notebooks or help your business to design and carry out a company-wide rollout of new or revised operating system software and business applications. Progent can also provide consultants and technicians to assist your company to plan for and implement a site relocation or consolidation organized to cause minimal interruption to your productivity.
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