Dayton Teleworkers Integration Consultants
Call Desk Augmentation and Outsourcing Consultants
Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can help your Dayton organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Dayton, Ohio businesses to with any facet of building a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide switchover to a teleworker business model, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote technical support specialists along with world-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update their active trouble tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service allows you to augment your current Help Desk team by splitting delivery of Support Desk support transparently between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class technical support to your at-home employees, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Dayton, Ohio business, call
An index of content::
SQL Server 2014 Computer Consulting
Microsoft SQL Server 2014 Setup and Support
Microsoft SQL Server 2014 includes major improvements in key areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services such as system design, deployment, management, remediation, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment.
Programming Firms Azure and Dynamics GP
Azure Disaster Recovery Engineer
Progent's consultants can help you with every aspect of Microsoft Azure integration such as requirements definition, prerequisites assessment, solution design, pre-production testing, implementation, centralized management, performance tuning, software license management, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist you to set up and debug firewalls and VPN tunnels so your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure resources.
System Center 2016 Virtual Machine Manager Remote Technical Support
System Center 2016 Orchestrator Help and Support
Microsoft System Center 2016 provides important improvements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
Specialist ransomware protection
Netwalker ransomware recovery Engineers
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Extended Help Desk Technical Support Services
24-7 Support and Integration Shared Network Support Help Desk
Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Exchange Server Technical Support
Top Quality Microsoft Exchange Server IT Services
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting email systems for businesses in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers security, service continuity, easy access for off-site and mobile users, time-saving management utilities, and seamless integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Exchange 2010 Server, Exchange 2007 Server, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also help small or medium businesses to upgrade to Microsoft Exchange 2016 or Exchange 2013 Server.
24x7 Flexential Tampa Colocation Center Engineer
Flexential Data Center Specialists
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a team of IT consultants located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recovery/business continuity planning consultants. Progent can also help your business to plan and carry out a migration to the Flexential data center with services such as planning solution architecture, recommending hardware components, system configuration and testing, debugging, setting up remote network management, and training your IT support team.
Dynamics 365 NAV Technology Consulting
24/7 Technology Consulting Dynamics 365 NAV
Progent can provide online and onsite configuration, upgrade, application development, training for Dynamics 365 Business Central (formerly Dynamivs NAV).
CISA Certified Auditor Firewall Network Install
Specialist CISA Security Audit
The CISA accreditation is an important achievement that signifies mastery in network security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants pass an extensive test administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified network security audit professional able to assist companies in the areas of IS audit process, IT governance, network assets and infrastructure ROI, IT support, protection of data assets, and business continuity preparedness.
Nephilim ransomware recovery Engineers
Netwalker ransomware recovery Professional
Progent's seasoned ransomware recovery consultants can help your business to rebuild a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Microsoft Certified Expert System Center 2016 and NetApp Integration Computer Consultant
24 Hour System Center 2016 Configuration Manager Remote Troubleshooting
Progent has over 20 years of experience integrating, maintaining and troubleshooting the core components included with Microsoft System Center and can assist your organization to design, install, maintain, and fix your System Center solution to maximize the uptime and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help your organization to migrate to the current edition of System Center from an earlier release or from a third-party IT management platform to provide the advantages of enterprise-class provisioning, automation, security and compliance, plus infrastructure and critical application performance monitoring.
SMS Server Migration Consulting
Immediate Integration Services SMS 2003 Upgrade
Systems Management Server provides added capability for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and deploying software by making it easier to copy system images, control mobile devices, and run management utilities. In addition to advising you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT projects involving processes that Feature Packs are designed to streamline. Progent's migration and upgrade services can lower spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define sensible procedures and standards to manage PDAs and smart mobile phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security plan that incorporates policies, procedures and technologies to keep your IT network safe.
24/7 Help Desk Support and Setup
Microsoft Help Desk Online Support Services
The Help Desk Call Center service delivery structure used by Progent gives small organizations an effective alternative to reliance on independent service individuals by offering extensive expertise shared by numerous engineering teams, optional round-the-clock access to emergency help, escalation capability to appropriate engineers for solving even the most difficult issues, service consistency and reliability, quick follow through enforced by seasoned service administrators, a choice of convenient techniques for initiating service tasks, plus a high level of process transparency made possible by trouble ticket tracking and accessible via a web portal.
Emergency Barracuda Backup Testing IT Consultant
Barracuda Backup Encrypted Appliance Consultants
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup safeguards vital company data generated locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to help your business to plan, configure, operate and repair a backup and disaster recovery system based on Barracuda technology.
24 Hour SQL Server 2012 AlwaysOn Failover Cluster Computer Engineer
Urgent Microsoft Certified Expert PowerPivot for Excel Support and Integration
Progent can provide the support of Microsoft-certified engineers as well as seasoned database application developers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified data security professionals to assist your business to evaluate the likely advantages of SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Engineers ransomware cleanup and restore
ransomware cleanup and file restore Engineers
Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
24/7 Technology Professional CISSP Certified Security
CISSP Certified security Systems Engineer Specialists
Progent's CISSP-certified network security experts can assist businesses of all sizes with any aspect of IT security. Progent can help implement efficient cybersecurity systems that protect a small business against modern threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile clients accessing network resources distributed over multiple physical datacenters and various clouds.
Small Business Network Management Outsourcing Consulting Services
SentinelOne Cybersecurity Professional
Progent's ProSight family of managed IT services are geared to provide businesses who have small internal network support staffs with affordable help from enterprise-class management platforms and technical expertise. Benefits of the ProSight line of managed IT services include fixed IT management costs, automation of common management processes, ongoing absorption of the latest information technology, smooth transition from legacy systems to up-to-date solutions, close alignment of computer technology with strategic goals, guidance from seasoned IT consultants, and freeing up management to concentrate on business rather than fast-evolving computer technology.
Top Ranked VMware vRealize Automation vRA Consultant
Top Rated VMware NSX Migration Specialist
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager and VMware NSX.
Cybersecurity Organizations Barracuda Networks Email protection
Barracuda Networks Firewalls Security Consulting
Barracuda's affordable CloudGen Firewall appliances combine web filtering, safe remote access, SSL VPN, secure SD-WAN, and modern Zero-Trust support along with centrally managed and monitored services throughout your entire enterprise including on-premises, cloud, and hybrid network architectures. Public clouds supported include Azure, AWS, and Google Cloud Platform (GCP). Progent has the depth of skill to be your go-to resource for network guidance, maintenance, education, and cybersecurity consulting.
Sales Office Network Consulting
Network Consultants Sales Office
Years of experience providing Microsoft support and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that require IT service with the responsiveness associated with with small organizations but which includes effective client interaction, complete documentation, and compliance with corporate IT standards. If your corporation has a branch office located anywhere in California or any area served by Progent's consultants, Progent can provide a broad array of onsite and remote network consulting services and system design assistance.
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