Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Dayton organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Dayton, Ohio companies to with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a teleworker business model, which might be driven by an epidemic or as part of a disaster recovery process, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote technical support experts combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables you to expand your existing Call Desk staff by sharing delivery of Help Desk Call Center support transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Dayton, Ohio company, phone 1-800-993-9400 or refer to Contact Progent.