Expanding your remote workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Dayton organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns maximum value. Progent offers services that go from on demand guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help Dayton, Ohio companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A fast, company-wide switchover to a from-home business model, which might be activated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive team of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service allows you to supplement your current Support Desk staff by sharing delivery of Call Center support transparently between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support solution based on the leading professional services automation tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Dayton, Ohio company, phone 1-800-993-9400 or visit Contact Progent.