Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Irvine company to select the right technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Irvine, California organizations to with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update the status of their current trouble tickets, enter details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service enables your business to augment your current Support Desk organization by sharing delivery of Call Center services transparently between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the leading PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Irvine, California company, phone 1-800-993-9400 or visit Contact Progent.