Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Irvine company to pick the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Irvine, California organizations to with any aspect of creating a high-functioning remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, organization-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active tickets, add information, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables you to expand your existing Support Desk organization by sharing delivery of Call Center support services seamlessly between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the number one PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class desktop support to your at-home workforce, visit Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Irvine, California organization, call 1-800-993-9400 or visit Contact Progent.