Irvine Remote Workforce Connectivity Advisor
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Irvine organization to select the appropriate tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you over occasional technical roadblocks to full project management to help you carry out mission-critical tasks.
Progent can assist Irvine, California organizations to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center services leverage Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Help Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Irvine, California company, call
An index of content::
Network Consultants Cisco VoIP Phones and CallManager
Cisco VoIP Phones and Cisco Unity Consulting
Progent's Cisco CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Firepower Firewalls Setup and Support
Open Now Help and Support Cisco Firepower AVC
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management of modern security capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help your organization to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.
Consult Security Vulnerability Assessment
Cybersecurity Security Evaluation Consult
Progent offers several security service bundles designed to deliver larger enterprises a professional and comprehensive security assessment from a team of certified security consultants. All Progent's security assessment bundles feature a collection of services including automated scans from inside and from beyond your corporate security perimeter, expert interpretation of results by accredited security consultants, creation of a paper documenting the results, plus a live high-level executive outbrief and a detailed live outbrief for in-house network managers.
MCSE Expert Certified Windows Server 2012 R2 Hyper-V Virtual Switch Support and Setup
Configuration Windows Server 2012R2 Virtual Fibre Channel
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT support staff, create a corporate-wide security plan, automate network administration, assist with application development, and generate and test a DR/BC plan.
Cisco Mobility Express Remote Troubleshooting
Immediate Aironet Access Point Management Help and Support
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite integration and debugging support to help your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific office design, building structure, and anticipated workloads.
Biggest Network Engineer Comprehensive Event Management
MOM 2007 Network Consulting
Mid-sized businesses can get all the advantages of Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Certified IT consulting experts. Thanks to Progent's affordably priced IT support programs, mid-size organizations can choose a simple co-sourcing package built around System Center Operations Manager 2007 with network monitoring, proactive warnings, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with line-of-business applications who need high availability networking, Progent offers a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer mid-size company networks world-class availability, protection and productivity.
NetDocuments Security Specialists
NetDocs Security Specialist
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for the legal profession. Progent can provide remote access to NetDocuments consultants who can assist legal departments and law firms to design, configure, administer, tune, or debug a document management system solution powered by NetDocuments.
Consultant Aironet 802.11ac Access Point
CCIE Certified Aironet 3800 Access Point Consultant Services
Progent's Cisco CCIE Wi-Fi network consultants offer online or onsite integration and troubleshooting support to assist your organization to design, configure, update, tune, administer and troubleshoot Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your specific workplace design, building structure, and expected workloads.
24-Hour Microsoft Office XP IT Solution Providers
Software Outsourcing Consultant Microsoft Windows
Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to fester. .
At Home Workforce Cloud Integration Remote Consulting
Offsite Workforce Cloud Integration Professional
Progent can assist small and medium-size businesses to provide their home-based workers with transparent integration with public cloud applications and services.
Top Quality Online Consulting Call Desk Sharing Costs
Supplemental Helpdesk Cost Savings Integration Support
Progent's Help Desk Call Center outsourcing and co-sourcing service programs help businesses to cut costs and increase productivity.
SUS Specialist
Windows Server Update Services Consultant
Microsoft Windows Server Update Services enables IT managers to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT staff can completely and easily manage the installation of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft WSUS deployment, setting up client's workstations, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
ProSight IP address management Specialists
IT documentation management Engineers
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it.
Cisco Certified Expert Cisco VPN Network Consultants
VPN Support Services
Cisco's network security and offsite access technology for small businesses provide a complete range of easy-to-administer security solutions to help protect your local and remote information system. Cisco's VPN line includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and CCNP qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your business objectives.
Award Winning SCVMM 2012 Virtual Switch Professional
SCVMM Migration Support Outsourcing
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your business to upgrade from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum return on investment.
Windows 2003 Troubleshooting
Technical Support Microsoft Windows 2003
Progent's certified Windows Server 2003 engineers offer network help and expert consulting services for the entire family of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 upgrade, configuration, update, and support services include network design, installation, project management, on-premises and remote technical support and troubleshooting, Help Desk outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Altaro Office 365 Mailbox Backup Remote Support
Altaro O365 SharePoint Backup Technical Consultant
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to safeguard your O365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Onsite Technical Support Microsoft Forefront TMG 2010
IT Consultants Forefront Network Inspection System
Forefront Threat Management Gateway is based on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that acts as a one-server platform for an array of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower costs and enhance availability. Progent's Microsoft-certified consultants can assist you to design and execute test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Top Microsoft 365 Deployment Readiness Support and Integration
Hybrid Microsoft 365 integration Troubleshooting
Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have certain Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on schedule and on budget.
Technical Support Windows Server 2022 Hyper-V
Windows Server 2022 High Availability Technology Consulting Services
Progent's certified Windows Server 2022 experts can help your organization to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.
Small Business Online Consulting
Biggest Small Office Network Network Consulting
If you have a company network with 10 to 50 desktop users, Progent's IT outsourcing services save your organization from over-reliance on an individual independent service provider while giving you affordable and dependable access to enterprise-class network expertise. By delivering network consulting service when you need it, offering advanced knowledge for critical applications, delivering unique support such as 24x7 network monitoring, and billing only for services you use, Progent offers you an economical way for maximizing the business value of your small office information system. Progent is the smart way for small businesses to create and maintain a reliable and secure information system and to benefit from quick access to the experienced consulting typically restricted to businesses who can afford a sizeable in-house IT group.
Specialist Skype for Business Instant Messaging
Award Winning Skype for Business Mobility Services Consultancy
Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and on-premises support services to help you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Windows, UNIX, Solaris IT Services
UNIX, Windows Engineer
If your business has a UNIX, Linux, or Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified security specialists can assist your entire organization in a wide array of security areas such as security administration procedures, security design and models, access control systems and methodology, software development security, business processes security, hardware security, telecommunications, network and Internet security, and workplace recovery preparedness. CISA and CISM define the core competencies and international standards of performance that network security managers are required to master. These certification provide executive management the confidence that those who have earned their CISA or CISSP qualification have the background and theory to deliver effective security support and engineering help.
After Hours Consulting Services Solaris
Linux Engineer
Progent's UNIX platform consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Microsoft Azure Storage Programming
Azure VHD Engineers
Progent can assist businesses of any size to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware expense. Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and network infrastructure and ensure that you sidestep the typical errors small companies make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.
Emergency Exchange 2016 Mailbox migration Support and Setup
Exchange 2016 Mailbox migration Technical Consultant
Progent can help your business in all facets of your migration to Exchange Server 2016 such as designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Support and Help Services Documentation
Top Cisco and Microsoft Certified Expert Service Database Network Consultant
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every staff member to each customer. The discipline of documenting and archiving service activity results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
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