Irvine At Home Workforce Solutions Support Partner
Help Desk Call Center Solutions Consulting
Expanding your remote workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Irvine company to select the right technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Irvine, California organizations to with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Services for Telecommuters
An emergency, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support experts along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or update the status of their current trouble tickets, enter details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Call Center Augmentation Service enables your business to augment your current Support Desk organization by sharing delivery of Call Center services transparently between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the leading PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home solution for your Irvine, California company, phone
An index of content::
Open Now Solaris Specialists
Technology Professional Solaris
If your office computer system mixes Sun Solaris technology with Windows, Progent can assist you to integrate your servers into a unified environment that permits all your operating systems to run side by side for easy management, seamless dataflow, high dependability, superior performance, and strong security. Progent's Solaris and Windows coexistence assistance offerings include network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and management, remote network help and troubleshooting, in-person technical support, and Help Desk services.
Biggest Cisco Experts On-site Support SIP Infrastructure
Cisco VoIP phones Technical Support
Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Small Business Server Consulting
Small Business Security Consulting Company
Progent is a leading innovator in economically delivering world-class IT help to small companies. Progent's success in handling the network support needs of the historically underserviced small company market is the cumulative outcome of key technical and process innovations that have eliminated a great deal of the traditional costs out of administering IT support, injected unprecedented technical skill into the support mechanism, and significantly accelerated the repair cycle.
24/7 Windows 2016 Computer Consultant
Microsoft Expert Online Technical Support Windows Server 2012 R2
The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting firm with hands-on experience and in-depth familiarity with designing and building seamless, end-to-end business technology solutions. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your strategic objectives. Progent’s IT support can assist you with designing, installing, managing, and supporting Windows Server systems that maximize the productivity of your computer system. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.
Award Winning SQL Development Group
Microsoft SQL Server Help and Support
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer experts and network users, reducing the difficulty of designing, deploying, managing, and using enterprise data and database programs on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with real-world expertise and wide knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Open Now TMG 2010 Network Security Testing
Forefront TMG Security Audit Services
Secure Application Publishing with ISA Server 2006 provides more protection of intranet resources while enabling increased productivity by making these applications accessible to legitimate remote or mobile users. ISA Server 2006 helps protect corporate applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier ISA Server experts can help you plan, install, set up, and support ISA Server on your system so that your company achieves a highly functional and affordable combination of protection, productivity, and speed.
Project Management Network Consultants
Multi-site Server Support
For enterprises with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Premier network support professionals and authorized Cisco system specialists can provide a variety of IT support services including project management, Sarbanes Oxley compliance, office relocations, corporate security, network design, local or phone-based emergency support, and troubleshooting for co-location hosting facilities. A Progent IT consultant can help you design a multi-office network that makes smart use of colocation facilities and Internet hosting sites. Progent’s Microsoft Certified consultants can help large corporations plan, deploy and maintain massive rollouts of the latest releases of Microsoft technology such as Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional experts can help you deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
Top Quality VMware VMotion Technology Professional
VMware ESXi Hypervisor Services
Progent can provide the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid cloud deployments. Progent offers world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility.
Skype for Business and Cisco Unified Communications Consultants
Microsoft Certified Skype for Business high availability Consultant Services
Progent's consultants can provide remote and on-premises expertise for companies of all sizes to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and interface with other communication platforms such as Cisco Video Interop Server. Progent's certified network security experts can assist you design and verify a security environment for your Skype for Business solution that meets regulatory standards.
Contract Job Benefits for Home Based Network Engineers
Benefits for Microsoft Consulting Job Openings
Progent's compensation structure is built on contribution, so similar to being an independent consultant, your income is entirely tied to your generated revenue. Some Progent consultants focus on quality of life and choose to consult at an easy pace, using our self-determined schedule to follow individual pursuits like hiking, motorcycle racing, skiing, fishing, vacations, or sharing private time with family and friends. Other consultants use the opportunity to make major bucks via hard effort and long hours. Progent completely supports both ends of the spectrum and any point in between.
MozyPro Consulting
Mozy Engineer
Progent offers affordable remote support from IT engineers skilled in a wide array of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent can provide help for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent can help you to design, upgrade, or maintain data backup solutions for a range of architectures such as local, remote, cloud-based, or a mix.
Proxim Tsunami Wireless Case Study
School Wireless Case Study
Progent provided a wireless networking environment that enabled a school to increase productivity and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered better bandwidth and reliability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz spectrum it provided immunity to outside interference.
Cisco Virtual Private Network Remote Troubleshooting
CCIE Expert Certified VPN Online Consulting
Cisco's security and offsite access technology for small to medium sized companies represent a full array of manageable protection hardware and software to help you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes experienced engineers with Cisco's CCIE and CCNP certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your business goals.
Project Design Tuning Professional
Open Now Project Design Consultant
For enterprise project management support, Progent offers access to veteran information technology experts with years of background in technology management, program development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to help enterprise clients follow best practices to ensure that development or deployment projects are successfully completed on schedule and on budget.
Specialists Linux Remote
Technology Professional Linux RedHat Phone-based
Progent provides national remote help and consulting services for businesses that run networks powered by variants of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online IT help offers maximum leverage for your information technology budget by extending client productivity and shortening the time charged for computer analysis and repair. Sophisticated remote support tools and skilled technicians and consultants allow Progent to solve the majority of IT issues without squandering time and money by going to your site. In the vast majority of situations your network issues can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISA certified security specialists to assist you with the most challenging network issues.
Emergency SharePoint Backup and Recovery Support and Setup
SharePoint 2019 PowerApps Outsourcing
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and on-premises consulting expertise, application development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud-based components into a seamless information management system.
BlackBerry Exchange Network Engineer
BlackBerry BES IT Services
Progent can provide the expertise of RIM BlackBerry-premier engineers who can assist small businesses to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, offers small companies a cost-effective option for integrating BlackBerry devices and software seamlessly into their information network.
Upgrade Windows Server 2000
Windows Server 2000 Migration
Progent's certified Windows Server 2000 experts can provide computer support and IT consulting services for the entire line of .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows Server 2000 configuration, optimization, and support services include network planning, installation, documentation, local and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Top Quality Codian Consultants
Radvision XT5000 Engineers
Progent offers the services of an accredited engineer with an extensive background deploying technology from the major telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or maintain a telepresence solution that preserves your current investment and optimizes the business value of your IT network. Progent also offers the services of infrastructure consultants able to help businesses of all sizes to create and maintain a communications network that delivers the speed, dependability, security, and expandability you need to support your telepresence solution.
Solaris Remote Consult
UNIX Online Information Technology Consultants
Progent offers national online technical support and consulting services for companies that run Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft products. Remote network consulting provides maximum return for your information technology budget by preserving user efficiency and limiting the time charged for computer repair services. Sophisticated remote access technology and experienced technicians and engineers allow Progent to handle the majority of network issues without wasting time and money by going to your site. In the vast majority of cases your network problems can be remediated over the phone or via a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the most difficult system issues.
Failover Clustering Windows 2012 Online Troubleshooting
Online Technical Support Windows 2012 Cluster Shared Volumes
Progent's certified failover clustering consultants can assist businesses to evaluate the advantages of utilizing Windows Server 2012 failover clustering to build an advanced fault-tolerant/disaster recovery strategy, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual ones, and help you to centralize the administration of clustered servers.
ProSight Duo MFA Support
MFA and Single Sign-on Support and Setup
Progent's Duo service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other personal devices.
Service Reports Network Consultant
Service Database Remote Technical Support
Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to each client. The discipline of documenting and archiving service activity allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Consulting Solaris Remote
Linux Online Consultants
Progent provides nationwide remote phone support and consulting services for companies that operate Sun Solaris environments or whose IT systems feature a combination of Solaris and Microsoft products. Online IT help offers maximum return for your information technology dollar by protecting user efficiency and limiting the time billed for computer repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle most network problems without squandering time and expense by going to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to help you with the toughest system problems.
Redhat Linux Professionals
Mandriva Linux Consulting
Progent's Linux support experts offer small businesses and software developers help with managing and supporting Linux systems that run with Microsoft-powered networks. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience provides you with a convenient single source to show you how to create and maintain a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
24x7 Computer Engineer ProSight Remote Network Troubleshooting
Automatic Network Diagrams Technical Consultant
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues.
Select Topic: