Enlarging your telecommuter workforce may have a significant effect on network architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Irvine company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Irvine, California organizations to with any facet of building a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide switchover to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote technical support experts combined with world-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their current trouble tickets, enter information, and upload screenshots or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your business to expand your current Support Desk staff by sharing delivery of Call Center support seamlessly between your in-house IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive work-from-home solution for your Irvine, California company, call 1-800-993-9400 or go to Contact Progent.