Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate a remote workforce. Progent can help your Irvine organization to select the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent can provide support services that go from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Irvine, California businesses to with any facet of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
A sudden, organization-wide switchover to a from-home workforce, which could be driven by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their active trouble tickets, add details, and upload screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your current Help Desk Call Center staff by splitting delivery of Support Desk services transparently between your in-house IT support staff and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support model based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class technical support to your teleworkers, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Irvine, California business, phone 1-800-993-9400 or go to Contact Progent.