Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Irvine organization to pick the right tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Irvine, California companies to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current tickets, add information, and append screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service allows you to augment your current Help Desk team by splitting delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Irvine, California organization, call 1-800-993-9400 or visit Contact Progent.