Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Irvine organization to select the right technologies and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Irvine, California companies to succeed with any facet of building a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or revise their active tickets, add details, and append screen captures and relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Augmentation Service allows you to supplement your existing Help Desk Call Center team by splitting responsibilities for Call Center support transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model based on the leading professional services automation tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class IT support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Irvine, California organization, call 1-800-993-9400 or refer to Contact Progent.