Expanding your at-home workforce can have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Irvine organization to select the right tools and follow leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Irvine, California companies to with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, enterprise-wide transition to a teleworker business model, which could be the result of an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service allows you to expand your current Help Desk organization by splitting responsibilities for Call Desk support transparently between your regular IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Irvine, California business, phone 1-800-993-9400 or refer to Contact Progent.