Enlarging your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Irvine organization to pick the right tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Irvine, California businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, data security, data protection solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, add details, and append screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk organization by sharing responsibilities for Help Desk Call Center support transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the leading PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Irvine, California business, phone 1-800-993-9400 or go to Contact Progent.