Enlarging your remote workforce can have a major effect on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Irvine organization to select the right technologies and adhere to best practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from as-needed expertise for getting you past challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.
Progent can help Irvine, California companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current tickets, enter information, and append screenshots or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your existing Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Irvine, California organization, call 1-800-993-9400 or go to Contact Progent.