Irvine Remote Workforce Connectivity Consultants
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce may have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Irvine company to pick the right tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from on demand guidance for helping you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can assist Irvine, California organizations to with any aspect of creating a high-functioning remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A rapid, organization-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise their active tickets, add information, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables you to expand your existing Support Desk organization by sharing delivery of Call Center support services seamlessly between your regular support staff and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the number one PSA tool for managing help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class desktop support to your at-home workforce, visit Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Irvine, California organization, call
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24x7x365 Project Planning Engineers
Immediate Project Pilots Engineer
For advanced project management assistance, Progent offers the services of veteran IT experts with years of background in technology management, program development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to help enterprise clients adhere to leading practices to make sure major projects are completed on time and within budget.
ISR 926 router Support and Integration
SD-WAN Services Network Consultants
Cisco has designed a full product line of routers that includes routers designed to deliver the security, performance, and availability demanded by customers from small businesses to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.
ProSight NinjaOne Server and Desktop Management Integration Support
NinjaOne Desktop Monitoring and Reporting Professionals
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical devices.
Support and Integration Microsoft Operations Manager
Network Monitoring Computer Consultants
Remote continuous network monitoring, automated alarms, and periodic reports are crucial to preserving the proper operation of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of any size can get a level of network stability that was once reserved for large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as economical service packages created to assist you to detect and fix a an array of IT network issues before they get big enough to hurt productivity.
Exchange 2013 Security Online Troubleshooting
Exchange 2013 Voice Mail Specialists
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped structure. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the possible business benefits of upgrading to Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote support and management for Exchange 2013.
At Home Workforce Cloud Integration Consultant
Offsite Workers Cloud Integration Support and Setup
Progent can assist small and mid-size companies to provision their home-based workers with efficient integration with cloud applications and services.
Configuration CIO
Part-Time CIO Consultant Services
Progent offers the part-time services of a seasoned CIO who can offer a broad perspective to assist you select and support network technology to meet your present needs and that can be a solid basis for your future growth. Progent's part-time Chief Information Officer consulting services provide economic advantages to companies trying to maximize the impact of their IT expenditures but who are unable or unwilling to add one more high-level manager to their head count. Because Progent is vendor-agnostic, with a large staff of consultants certified to maintain all major operating systems and networking technologies plus a broad range and application software, Progent is in a unique situation to offer unbiased recommendations along with advanced technical support for building and maintaining information solutions that fit the special requirements of your business.
24-Hour ProSight Reporting ConnectWise Manage Ticketing Network Consultant
ProSight Reporting SentinelOne Remote Network Monitoring Network Consultant
ProSight Reporting is an expanding line of real-time reporting utilities designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Hornetsecurity Altaro VM Backup On-site Technical Support
Hornetsecurity Altaro VM Backup Replication Online Consulting
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to help you to plan, install, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
SCCM 2016 Intune Integration IT Services
SCCM 2016 and Exchange 2016 Technology Consulting
Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, inventories network resources, guards against corporate data leakage, provides health monitoring, enables safe end-user self service, and delivers a common control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can assist your organization with any aspect of planning, implementing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
24-Hour Email White Lists Engineers
Email Image Spam Protection Consultancy
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Service Reports IT Consulting
Technical Support Services Service Reports
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won't let go of vital service information.
Integration Support ISA Server 2006
Biggest ISA 2006 Firewall Consulting Services
Application Publishing with ISA Server 2006 provides more protection of intranet applications while enabling increased productivity by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 helps guard business applications, services, and data across all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-expert ISA Server 2006 experts can show you how to design, install, set up, and maintain Internet Security and Acceleration Server on your system so that your company achieves a highly functional and economical balance of security, convenience, and performance.
Work at Home Endpoint Security Network Consulting
Configuration Offsite Employees Endpoint Security
Progent can help small and medium-size businesses to implement endpoint security protection solutions and provide response services required for telecommuters.
Stealth Penetration Testing Security Auditor
Cisco Certified Experts Consulting Services Stealth Penetration Testing
Stealth intrusion testing is a key component of any comprehensive network security plan. Progent's security experts can run thorough intrusion checks without the awareness of your organization's internal network support staff. Unannounced penetration checking uncovers whether existing security monitoring tools such as intrusion detection warnings and event log monitoring are properly configured and actively observed. Progent can implement ongoing automatic PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and dangerous IT product defaults can be combined by threat actors into the multi-front attacks common to modern variants of ransomware.
24-7 Applications Consultant Microsoft Dynamics Business Central
Dynamics 365 Business Central Help and Support
Progent offers remote and on-premises deployment, migration, customization, reporting for Dynamics 365 Business Central/NAV.
Security Team PEN Testing
Immediate Cybersecurity Penetration Testing Forensics Services
Stealth penetration testing is a key part of any comprehensive network security plan. Progent's security professionals can run extensive penetration tests without the knowledge of your company's in-house network support staff. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion detection warnings and event log monitoring are properly configured and consistently monitored. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-vector attacks common to the latest versions of ransomware.
Microsoft ISA Server 2006 Information Technology Consulting
ISA 2006 Computer Consulting
Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet resources while enabling increased efficiency by making these resources accessible to legitimate remote users. ISA Server 2006 helps guard business applications, services, and information across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server 2006 experts can help you design, install, set up, and support Internet Security and Acceleration Server 2006 on your system so your company achieves a smart and affordable combination of security, productivity, and speed.
Non-stop Network IT Consulting
Clustered Server Online Troubleshooting
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience assisting small and mid-size businesses to reduce system downtime by offering affordable remote consulting for disaster recovery/business continuity planning, high-availability network architecture, data backup and restore solutions, and transparent system maintenance. Progent's business continuity consultants can help your company to develop and validate a sensible business continuity plan that matches your business goals and budget. Progent's disaster recovery engineers can assist you to architect, deploy, and maintain resilient technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, transparent online backup, and multi-location hot backup centers.
Online Acrobat Writer Training Specialists
Training Live Online Windows 10
Progent offers live remote instruction for a range of client apps and operating systems such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the benefits of conventional in-person seminars, including instant communication between clients and teachers, but avoids the expenses of travel and the challenge of trying to synchronize the availability of multiple trainees. Offered to individuals or groups of any size, Progent's live online training permits the trainer to run the class from an online facility and the clients can be dispersed throughout an office or across the the U.S. Virtual training deploys proven teaching mechanisms like broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be short and targeted to specialized subjects or extended in time and wider in scope.
Technology Professional Microsoft Access software development
Microsoft Access application programming Engineers
Progent can provide economical remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for application development, database migration, performance tuning, report design, and troubleshooting. Progent also offers tailored webinar classes for Access application programming and database management.
Award Winning Virtual Help Desk Computer Consultants
Shared Service Desk IT Consultants
Progent provides several basic kinds of Call Center services : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your clients easy access to a dependable technical group with years of experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a key contributor to business productivity. Progent's target is to fix and not simply record problems.
Computer Engineer Cisco ASA firewall VPN
Firepower Network Engineer
Progent's Cisco-Premier network consultants provide experienced PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of protection, speed and availability for business networks of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent's network experts can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft Windows 10 ADK Specialist
Consult Windows 10
Progent's Microsoft-certified consulting experts can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises evaluation and upgrade support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and ongoing consulting support.
Largest Engineers CRISC Certified Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Specialists
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management solution following best practices identified by CRISC and crafted to match your organization's risk appetite, business objectives, and budgetary guidelines.
IT Consultant Small Business Network
Small Office Network IT Consultant
If you have a company network with 10 to 50 network clients, Progent's computer outsourcing services save your business from dependence on an individual independent consultant while giving you affordable and reliable access to enterprise-class technical support. By delivering network support service when you need it, offering specialized expertise for critical technologies, delivering value-added services such as automated server monitoring, and charging only for support you receive, Progent gives you an economical way for maximizing the productivity and profitability of your small business network. Progent is the intelligent way for small businesses to create and support a reliable and safe IT network and to have quick access to the skilled support ordinarily restricted to enterprises who are able to afford a sizeable in-house IT group.
Support and Setup Supplemental Service Desk Cost Savings
Shared Help Desk Economics Online Troubleshooting
Progent's Help Desk outsourcing and co-sourcing services enable organizations to cut costs, improve output, and adjust rapidly to fast-changing economic circumstances.
Consultant Juniper Junos
24-Hour Juniper Junos Network and Security Manager Consultants
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Help and Support wireless VoIP phones and Meraki APs
Wi-Fi VoIP phone integration Configuration
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points as well as Cisco's Wireless Network Controllers.
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