Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Irvine organization to pick the right tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Irvine, California companies to succeed with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide switchover to a from-home business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their current tickets, add information, and append screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Supplemental Service allows you to augment your current Help Desk team by splitting delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for handling help requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Irvine, California organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progentís Microsoft certified experts offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a financial and business analysis package based, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its modular design you can license only the capability you currently need, with the ability to expand users and enlarge capabilities in the future. Progentís Microsoft Dynamics GP consulting experts can help you install, configure and manage the latest release of Microsoft Dynamics GP or migrate efficiently from an earlier version.

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    Server growth puts pressure on IT budgets and administrative resources. Server consolidation via a virtual architecture promises lower total cost of ownership of servers and quicker ROI, more efficient utilization of servers, simplified operations, increased network availability, and easier management. Typical usage scenarios for virtual servers include hardware consolidation, low-cost hosts for mission-critical legacy software based on obsolete operating systems, and inexpensive isolation of software development or pilot testing environments from on-line systems.

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    Progent can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller technology. Progent offers support for hardware-based and software-only Wi-Fi controllers and can help you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller consulting.

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    Microsoft allows you to create transparent hybrid networks that integrate Office 365 and local Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is carried out on schedule and within budget.

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    Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and onsite evaluation and upgrade support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment analysis, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter access, data and identity security, automated provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, custom training for network management personnel and users, and post-migration consulting support.

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    Progent's Wi-Fi IP phone configuration experts offer online and onsite assistance to help your organization create and maintain a Cisco Wi-Fi VoIP phone deployment by providing integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

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  • Postini Support Services
    Antivirus Support

    Email Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your company is too small to qualify for a regular Postini license, you can still get the use of Postiniís Perimeter Management services through Progentís E-Mail Guard antispam and virus defense service offering. Progentís expert email protection consultants can show you how to develop an email defense strategy that incorporates anti-spam and virus protection services and processes.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

  • Computer Consulting Great Plains Migration Dynamics GP/Great Plains Consultant
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  • Consultant Microsoft Exchange 2010 Upgrade Microsoft Exchange Server 2010 Migration Consultant
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  • Aironet 802.11ac AP Migration Information Technology Consulting
    Aironet Access Point Security Consulting

    Progent's Cisco CCIE wireless network experts offer remote or onsite integration and debugging support to assist your organization to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your unique workplace design, building structure, and expected workloads.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for law practices. Progent can provide online access to NetDocuments consultants who can assist legal departments and law firms to design, configure, manage, tune, or debug a document management system (DMS) solution based on NetDocuments.

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    Progentís National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone support and remote direct network connection to troubleshoot and repair technical problems quickly and affordably. The breadth of IT expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult problems to appropriate specialists as needed.

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    Progent's Juniper Networks-certified NetScreen consultants can assist your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-technology environments.

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  • Exchange Server 2003 Upgrade Remote Troubleshooting
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    Progent's certified professionals offer technical support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Microsoft Exchange 2003 Server include system design, installation, documentation, onsite and remote troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.

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  • IT Consultants Windows 2000 Server
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    Progent's certified Windows Server 2000 consultants can provide network support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting offerings include system planning, installation, documentation, on-site and off-site technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.

  • IT Consultant SPS Microsoft Certified Expert Office SharePoint Server 2010 Integration
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  • ProSight Email Directory Harvest Protection Engineers
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    Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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    The Progent Test and Training Lab at the QTS Colocation Center is available for piloting line-of-business applications, developing cost-effective migration procedures, evaluating and tuning performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and establishing training systems for the latest products and technologies. For Progent customers without sufficient internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping vital IT initiatives on schedule.

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  • Azure and Dynamics GP Coder
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    Progent can assist companies of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure includes a comprehensive library of cloud services and Progent can assist you to understand the benefits and limitations of various cloud computing models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local apps and resources and ensure that you sidestep the typical mistakes small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage Apple iOS devices and Android smartphones and tablets.

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    By using virtual servers, companies are able to operate multiple virtual servers on a single actual server. Virtualization technology allows businesses to gain all the benefits of server isolation, while avoiding the expense that goes with buying extra server equipment. Virtualization is also the enabling technology for private clouds, which provide major advantages such as reducing the costs of hardware, datacenter facilities, and management while improving information security, system availability, and recoverability. Other useful server management technologies include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management specialists can assist you in all aspects of server consolidation and management to allow your company to contain costs and conserve time.

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    Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or onsite integration and debugging services to assist your organization to design, implement, upgrade, optimize, administer and debug Aironet Wi-Fi access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build an enterprise-wide connectivity solution that is simple to administer and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, location and setup of Aironet wireless APs to accommodate your specific workplace layout, construction, and anticipated network traffic.

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    Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a revamped architecture. These improvements affect key IT areas including manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, design an efficient test and rollout plan, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange Server 2013.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to expand with your changing business requirements. Progentís Cisco-Certified network consultants support Ciscoís comprehensive line of products aimed at eliminating information pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you deploy Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user authentication, authorization, and tracking from an easy-to-use Web interface.

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    Progent can provide enterprise clients the services of a NetApp-certified consultant for online or onsite support for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN environments efficiently following best practices.

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    SharePoint Server 2010 Configuration

    Progentís Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web-based technology for intelligently connecting people, groups and data. SharePoint Server provides a common location for your employees or clients to connect to, organize, share and manipulate useful information, documents, and software and to interact with other people. Microsoft SharePoint allows faster and better decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and projects with the knowledge theyíve created in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to maintain your existing SharePoint solution or migrate to the current version of SharePoint.

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  • Dynamics GP BizTalk Adapter Consultant Services
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    Progent's expert solution designers and programmers can help your company to create customizations to Microsoft GP/Great Plains that support the special requirement of your business while retaining the benefits of Windows integration and connectivity. Progent can also offer expertise with a range of development technologies that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

  • Microsoft Office SharePoint Server 2010 Remote Troubleshooting Remote Troubleshooting Office SharePoint Server 2007
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    Value Pricing Systems Consultant

    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to fester.

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    Progentís Wireless Site Survey assists you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN customized for your environment, providing you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

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    Progent's seasoned solution designers and software developers can help your company to build customizations to Microsoft GP/Great Plains that address the special requirement of your organization while retaining the benefits of Windows integration. Progent can also offer help with a range of development tools that can be used to build integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Progent offers national online technical support and consulting services for businesses who run Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft Windows products. Progent's consultants offer Mac users a range of IT services including desktop assistance, upgrading to the current version of macOS from other earlier versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Remote IT help offers maximum leverage for your information technology budget by extending client productivity and shortening the hours billed for network analysis and repair. Advanced online support technology and experienced technicians and consultants allow Progent to solve the majority of network issues without wasting time and money by traveling to your site. In most of situations your IT issues can be dealt with over the phone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security specialists to assist you with the toughest system problems.

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