Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Irvine organization to select the appropriate tools and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from on demand expertise for getting you over occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent can assist Irvine, California organizations to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for At-Home Workers
An emergency, enterprise-wide switchover to a telecommuter business model, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit their current trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your business to supplement your existing Help Desk staff by splitting delivery of Help Desk Call Center support services seamlessly between your in-house support staff and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Irvine, California company, call 1-800-993-9400 or go to Contact Progent.