Enlarging your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Irvine organization to pick the right tools and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Irvine, California businesses to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of online technical support specialists along with enterprise-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current tickets, add details, and append screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk organization by sharing responsibilities for Help Desk Call Center support transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model based on the leading PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Irvine, California business, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • Phone Support Microsoft
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  • Dynamics GP Great Plains Software Online Support Services
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  • Wi-Fi Technical Support
    Integration Support Wireless LAN

    Progent can help you design, deploy, manage, and repair a viable Wireless LAN architecture, select sensible technology, and configure access points, bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to put together a complete 802.11ac wireless system security strategy that is well aligned with the security plan for your overall business network.

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  • Top Ranked Technology Professional Exchange Migration Microsoft Exchange Server Migration Services
  • Top Rated SharePoint 2016 SQL Server Reporting Services Consultant Services SharePoint 2016 Authentication Network Consulting
  • Top Rated Specialists CentOS Linux, Sun Solaris, UNIX Redhat Linux, Solaris, UNIX Computer Consulting
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  • ProSight Email Security Gateway Consulting
    Professionals Email Bayesian Analysis

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.

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  • Support Double-Take Software Backup
    Double-Take Backup Consultant

    DoubleTake/Carbonite Software publishes a family of tools intended to provide small businesses a range of affordable alternatives for replicating and recovering business-critical applications including Exchange, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning consultants have extensive experience incorporating DoubleTake/Carbonite technology into small company information systems to achieve a high level of fault tolerance and business continuity capability at an affordable cost.

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  • WatchGuard Firebox M470 Firewall Compliance Audit Top WatchGuard Firebox T70 Firewall Technical Support Services
  • Windows 2012 R2 Clustering Online Consulting Network Consulting Windows 2012 Failover Clustering
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  • Windows Server 2019 Virtual Machine Online Technical Support
    24 Hour Microsoft Windows Server 2019 IT Services

    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and container support.

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  • Windows Server 2012R2 Configuration Manager Support and Integration Microsoft Certified Partner Windows Server 2012R2 Private Cloud IT Consultants
  • Windows Server 2012R2 Hyper-V Virtual Switch IT Services Windows Server 2012R2 Support Services
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  • Wireless EMail Engineer Activesync Consultancy
  • Wireless LAN Technology Professional Professional Wireless Network
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  • domain management Consultancy ProSight domain expiration management Professionals
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  • wi-fi controller Remote Troubleshooting 8540 wireless controller Remote Support

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