Londrina At Home Workers Integration Support Services
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Londrina organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Londrina, Paraná businesses to succeed with any aspect of creating a high-performing remote work ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows your company to supplement your current Help Desk organization by splitting responsibilities for Call Desk support services seamlessly between your regular support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, visit Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Londrina, Paraná company, call
An index of content::
Emergency Extended Service Desk Economics Support and Setup
Support and Setup Virtual Helpdesk Economics
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to save money and enhance productivity.
Consulting Services Egregor ransomware recovery
Locky ransomware recovery Technology Professional
Progent's experienced ransomware recovery consultants can help you to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Remote Employees Endpoint Security Online Support Services
Work at Home Endpoint Security Onsite Technical Support
Progent can assist small and mid-size organizations to configure security protection systems and provide cleanup services needed to support offsite workers.
Cisco VoIP Phones and CUBE IT Services
Immediate UC520 Consultants
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps like Unified CM IM and Presence Jabber, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.
Microsoft Certified Expert DotNET Application Development Firm
Programming Companies .NET C++
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development system and can create or modernize .NET apps rapidly and at low cost.
Specialists Flexential Tampa Internet Data Center
Top Flexential Data Center Services
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a group of network consultants based in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness consultants. Progent can also help your business to plan and implement a migration to the Flexential facility with services like designing solution architecture, recommending hardware, system configuration and validation, debugging, setting up remote management, and educating your network support team.
Urgent Windows Desktop Simulation on macOS Integration Support
VirtualPC for macOS Online Help
For companies that have a mix of Mac and Windows computers, there are two popular alternatives for using Windows-only software on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a remote Windows-based computer to run Windows applications and share network resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac system so that you are able to use Windows programs directly. Progent's macOS and Mac OS X technology consultants can help your organization to manage these solutions for running Microsoft Windows software on your Apple Macs and can in addition assist your organization to evaluate and install third-party solutions for Microsoft Windows PC emulation.
Compliance Auditor Check Point 6000 Firewalls
Check Point UTM-1 Firewall Firewall Network Install
Progent's Check Point consultants can show you how to select and configure Check Point Firewall/VPN utilities and appliances based on Check Point's security platform to offer an affordable and effective security defense for your corporate network. Progent can also show you how to configure other Check Point products such as Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and provide a central source for continuing network support, maintenance, education, and design expertise.
24-7 Consultants Ryuk ransomware protection
Locky ransomware recovery Consulting
Progent's ransomware consultants can help your business to evaluate your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Support Services Windows Server 2019 with Linux
Windows Server 2019 Deduplication On-site Support
Progent's Windows Server 2019 disaster recovery preparedness experts can help you to plan and deploy a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Windows Education
Training Windows
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Medium-size companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Online Troubleshooting SQL Server 2012 Reporting Services
SQL Server 2012 AlwaysOn Network Consulting
Progent offers the support of Microsoft-certified engineers as well as experienced database application programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified security consultants to help your business to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, design and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and safe network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Dynamics GP/Great Plains Support and Setup
Remote Microsoft Financial Software Information Technology Consulting
Progent's Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial platform and business management solution built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP/Great Plains family, offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Dynamics GP is easy to install and configure, and with its modular approach you can purchase only the functions you currently need, with the ability to expand clients and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting experts can show you how to deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP.
SCCM and Windows Server Network Consulting
IT Consultant SCCM Endpoint Protection
System Center Configuration Manager automates software deployment at scale, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, performs health monitoring, enables safe self service, and delivers a single point of control for managing multi-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can help you with any facet of designing, installing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid networks.
Microsoft Exchange 2016 Upgrade Planning Support and Help
Exchange 2016 Mailbox migration Integration Services
Progent can help your business in any and all phases of your upgrade to Exchange Server 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
24 Hour Cisco CUBE and ASR Routers Technical Support
Cisco CUBE and SIP Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants can help organizations of any size to plan, deploy, maintain, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer cost-effective remote or onsite support to help businesses to migrate smoothly to a modern unified communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business or Lync Server for access to a SIP PSTN trunk.
Windows Server 2019 Live Migration Online Troubleshooting
Microsoft Expert Windows Server 2019 Encrypted Networks Specialist
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Microsoft Partner Technology Consulting
Microsoft Partner Computer Consultants
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client endorsement and enjoy the closest working relationship with Microsoft. The understanding, skills, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better support for your information network.
Wireless LAN Site Survey Onsite Technical Support
Wi-Fi RF Coverage Maps Professional
Progent's Wi-Fi site survey and predictive modeling assist you to design, implement and debug a Wi-Fi LAN customized for your environment, offering you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your company needs. Wi-Fi survey services from Progent include remote predictive modeling for designing a Wi-Fi network and onsite site survey services for confirming, optimizing, and troubleshooting a functioning wireless network.
Windows Server 2012R2 Active Directory Professional
Windows 2012R2 Technical Support
Progent's Microsoft-certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, develop an enterprise-wide security plan, automate IT administration, assist with application development, and build and test a DR/BC plan.
Top Rated Security Penetration Testing Network Security Testing
Microsoft and Cisco Authorized Expert PEN Testing Security Evaluation
Stealth intrusion testing is an important component of any comprehensive IT system security strategy. Progent's security experts can run extensive penetration checks without the knowledge of your organization's in-house IT staff. Stealth penetration checking uncovers whether current security defense systems such as intrusion detection warnings and event log monitoring are correctly configured and consistently observed. Progent can implement ongoing automatic PEN testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks typical of the latest versions of ransomware.
Wireless Access Point Network Engineer
Remote Support Services wireless IP phones and Meraki APs
Progent's Cisco-certified Wi-Fi technology consultants can assist you to configure, administer, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft SBS 2003 Online Troubleshooting
Technical Support Services Microsoft SBS Premium Add-on
Microsoft Small Business Server is an affordable collection of server products that offers the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with hands-on background and extensive knowledge in planning and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in installing, managing, and troubleshooting IT environments based on the Microsoft SBS suite of servers and programs.
Best Network Security Audit SonicWall TZ Firewall
SonicWall NSA 9250 Firewall Secure
Progent's SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall products including the current SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and design security into your corporate practices.
Designer SQL
Microsoft MS SQL Server Development Company
SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to information workers, reducing the difficulty of designing, deploying, administering, and using company data and database programs on platforms ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
CRISC Certified Risk and Information Systems Control Architect Consulting Services
CRISC Risk and Information Systems Control Consultant Services
Progent can provide the services of a CRISC-certified risk management consultant to assist your company to design and deploy an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.
Microsoft Experts Integration Office SharePoint Server 2003
24x7 SharePoint Server 2003 Support Services
Progent's Microsoft-authorized experts can help you rationalize the economic case for implementing SharePoint Portal Server 2007, consult with you on the appropriate version of SharePoint for your circumstances, offer setup and integration expertise, help you to set up MS SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and custom application software to work with Microsoft SharePoint 2007, design a company-wide security plan that encompasses portal solutions, and deliver troubleshooting and Help Desk services.
Les Kent has a 35-year history of successful network integration, business management, sales, and operations. He has demonstrated a talent for creating sophisticated information technology solutions in his roles as as a system designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and global corporations.
Top Extended Call Desk Costs Remote Troubleshooting
Shared Call Center Economics Specialists
Progent's Help Desk Call Center outsourcing and co-sourcing services help businesses to reduce costs and increase productivity.
Lync Server 2013 Front End Pool Specialists
Microsoft Lync Server Instant Messaging Network Consultant
Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network (PSTN) calling. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also cut expenses by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support to help you to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade.
Top ASP.NET Core Developer
Programming Firms .NET Software
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or enhance .NET applications quickly and affordably.
Juniper Junos J-Web Security Firms
Open Now Juniper Junos Management Network Security Test
Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate efficiently from discontinued devices to the latest releases. Progent's Junos OS consultants can also provide support for Juniper's flagship network control software to help you to simplify the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain environments that include a mix of Juniper's software platforms.
Microsoft Dynamics CRM Online Support Services
24 Hour Microsoft CRM Remote Support Services
Microsoft Dynamics Customer Relationship Management helps small businesses build positive client interactions. Built-in Sales and Customer Service modules enable employees to share data to help promote selling success and offer consistent, effective customer service. Progent can configure the optimal network environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can help you combine Microsoft CRM with your sales or customer support databases.
Mac Penetration Testing IT Consulting
Technical Consultant OS X VPN
Progent's certified security consultants can help you secure your Apple Mac environment through expert services such as running security audits, clean up after virus and denial of service attacks, setting up firewalls, integrating secure off-site and mobile access, deploying automated software for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the specific goals of your corporate network.
Juniper SSG520M Router Cybersecurity Company
24-7 Juniper SSG Series Gateway Cybersecurity Companies
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent Management Team Consulting
Security Consulting Group Progent's Management Team
Progent's management team includes seasoned professionals with years of experience providing network consulting, troubleshooting, and strategic IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent has assembled a management team that can provide businesses with the best service value in the industry.
Microsoft Entra Connect Consulting Services
Azure cloud migration Programming Firms
Progent's consultants can assist you to design and implement an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across on-premises and Azure resources.
ProSight Reporting SentinelOne Remote Network Monitoring Support
ProSight Reporting Ticketing Technology Consulting
ProSight Reporting is a growing line of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
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