Londrina Telecommuters Solutions Support
Help Desk Call Center Solutions Consulting Experts
Expanding your remote workforce may have a major effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Londrina company to pick the right tools and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top value. Progent can provide services ranging from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent can help Londrina, Paraná businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security and compliance, data protection solutions, and unified management.
Help Desk Support for Teleworkers
An emergency, company-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their current tickets, add details, and upload screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables your business to supplement your current Help Desk Call Center team by sharing delivery of Support Desk support services seamlessly between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver best-in-class desktop support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Londrina, Paraná company, phone
An index of content::
Solaris Consult
Remote Technical Support Sun Solaris
Progent's Solaris platform consulting experts offer small and mid-size businesses and software developers assistance with managing and maintaining Sun Solaris environments that operate with Microsoft-based networks. Progent can give your organization contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of expertise offers you an easy single consulting firm to show you how to build and maintain a protected and robust mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
24-7 Online Troubleshooting Altaro VM Backup Boot from Backup
Hornetsecurity Altaro VM Backup Restore Remote Technical Support
Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or onsite consulting services to assist you to plan, install, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Solaris Security Consulting
Solaris Network Consultant
If your business runs a Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide range of security topics including security administration procedures, security architecture and strategies, connection management systems and techniques, software development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP define the fundamental skills and international standards of knowledge that network security managers are expected to possess. These accreditations provide IT management the assurance that those who have achieved their CISM or ISSAP qualification have demonstrated the background and theory to offer effective security support and consulting help.
Computer Security Assessment Professionals
Information Risk Evaluation Technology Professional
Progent has created special security service bundles intended to provide larger enterprises a professional and thorough security assessment from a group of premier security engineers. All Progent's network security assessment bundles feature a suite of procedures including network scans from inside and from beyond your corporate firewall, expert interpretation of captured data by certified security consultants, production of a report explaining the findings, plus a live high-level executive outbrief and an in-depth interactive outbrief for in-house network managers.
Cisco VoIP Information Technology Outsourcing
Cisco Planning Professional Services
Progent can help you to deploy Cisco's infrastructure products to create a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas including compute and storage utilization, security and compliance, manageability, uptime, and recoverability.
Top Quality Solaris Professionals
Solaris Consulting Services
If your office network combines Sun Solaris platforms with MS Windows, Progent can assist you to incorporate your computers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's Sun Solaris and Microsoft Windows integration assistance offerings feature IT architecture configuration and support, support for Windows services for UNIX, online server monitoring and management, online network support and repair, on-site technical support, and Contact Center services.
Small Business WAP581 Computer Consultant
24-7 Small Business 100 AP Remote Support Services
Cisco's Small Business series of APs are Linux-based devices intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE Wi-Fi network consultants offer remote or on-premises integration and troubleshooting services to help your organization to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business wireless access point deployments of any size or topology.
Services Documentation Computer Consultants
Immediate Service Reporting Support Services
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Specialist GIAC Security Audit
Consultants Information Assurance
Global Information Assurance Certification was established in 1999 to validate the skill of computer security experts. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer help with all of the network security capabilities covered under GIAC certification including auditing network vulnerability, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Specialists VPN
VPN Consultant
Cisco's security and offsite access products for small organizations represent a full line of easy-to-administer security products to help protect your wired and wireless information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and VPN concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security solutions that align most closely with your company goals.
Remote Monitoring and Reporting Computer Engineer
Remote Monitoring and Reporting Online Support
Small to middle size companies can now enjoy all the benefits of Microsoft Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco certified network consulting experts. With Progent's affordably priced network support packages, mid-size organizations can choose a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to offer small company information systems enterprise-class availability, security and productivity.
Work at Home Conferencing Technical Support
At Home Workforce Video Conferencing IT Consultants
Progent can assist small and mid-size businesses to set up and debug conferencing applications to allow their telecommuters to collaborate productively with colleagues and customers.
Exchange Server 2016 Migration Planning Specialists
Microsoft Certified Expert Exchange Server 2016 Migration Technical Support
Progent can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Development Azure cloud migration
Microsoft Azure integration Specialist
Progent can assist you to design and carry out an efficient move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management for both on-premises and Azure assets.
ISSAP Certified Cybersecurity Professional
ISSAP Certified Security Architecture Engineers
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of rigorous testing and significant work with information security architecture. ISSAP security experts have comprehensive understanding of access control mechanisms and techniques, phone system and network security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your business with all phases of secure network architecture.
Remote Consulting Identity Verification
24 Hour Duo Zero Trust Cybersecurity Troubleshooting
Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Meraki Outdoor Wi-Fi Access Point Support Outsourcing
24/7/365 Meraki 802.11ax Access Point Online Technical Support
Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and troubleshooting services to help you to plan, install, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help your organization to design and implement hybrid networks that combine local and cloud-hosted resources and that deliver seamless connectivity, advanced protection, streamlined management, and consistent performance for all your mobile and desktop devices.
Case Study MOM
MOM Example Application
Before Progent's MOM-based solution, network issues were approached reactively, after users complained about them. With the help of proactive, automated alerts and trend analyses sent by MOM, Progent is now able to fix server problems before they becomes critical enough to impact network availability. Because of MOM, Progent can resolve looming problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business IT systems enterprise-class service continuity, security and performance.
Microsoft Skype for Business 2019 Consultants
Microsoft Certified Partner Skype for Business 2019 Consultancy
Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and PSTN voice communication. Microsoft Lync 2010 can enhance the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support services to help your company to manage and repair your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Peppercon eRIC Specialist
Consultants American Megatrends MegaRAC
Remote server management cards give network administrators full control of a server without the requirement for a personal presence. Through remote server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and manage a high-availability business network that incorporates remote management cards and Progent can use these remote server management cards to provide efficient remote technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.
Troubleshooting Co-managed Help Desk
Co-managed Service Desk Remote Troubleshooting
Progent's Microsoft certified experts offer several ways to help medium-size and large companies develop a cost-effective and successful in-house Computer Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the numerous high-quality Help Desk software packages available and decide what packages may be too costly, lack key functions, or align poorly with your company's corporate culture. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk team for occasional projects or to substitute for absent or incapacitated personnel.
Best Android patch management Consultancy
Software patch management Consulting
Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, such as scanners, network appliances like switches and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors.
Computer Associates Cybersecurity Organization
Server Security Firewall Support
For smaller businesses, network security and information assurance and compliance is too complicated to stay ahead of but too dangerous to overlook. The world's largest institutions have been hacked, and the leading cloud services have occasionally been knocked out. It looks as though there's nowhere to run. Progent makes it economical for small and midsize companies to carry out vital IT security projects successfully by offering the advantage of billed time to the closest minute with no minimum charge for online support. This means you have the help of a seasoned computer expert to provide precisely the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any aspect of system security including security assessments, virus defense and recovery, spam and email content filtering, email data leak prevention, compliance reporting, and designing a complete security plan.
VoIP Phone System Network Consulting
Remote Support Services Cisco VoIP Phones and Presence
Progent's CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Flexential Tampa Data Center Consult
Flexential Data Center Consultants
Progent makes use of the Flexential Tampa data center mainly to provide private cloud hosting services. Progent maintains a group of IT consultants located in the Tampa area, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness consultants. Progent can also assist you to plan and carry out a migration to the Flexential data center by providing services like designing system architecture, recommending hardware components, system setup and validation, debugging, streamlining online management, and educating your IT support team.
Fault Tolerant Colo Consulting
24/7/365 Cisco Expert High Availability Data Center Information Technology Consulting
Progent's Data Center consultants can help you select fault-tolerant data centers that meet the specific requirements of your business. High availability co-location sites are particularly appealing to small organizations due to of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Attempting to create an in-house data center that offers even a minimum level of fault tolerance is too costly for the majority of small organizations. Progent is ready to help you get all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of engineering and maintenance services.
NetApp MetroCluster Switchover Consult
NetApp MetroCluster Synchronous Replication Engineer
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are as far as 300km apart from each other. Progent's team of seasoned network consultants can assist your business to plan, configure, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with tasks like assigning disk pools, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your disaster recovery solution to show compliance with information assurance standards and government mandates.
ransomware removal and file restore Professional
Ryuk ransomware recovery Consulting Services
Progent's experienced ransomware recovery experts can help your business to restore an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
24-7 Computer Service Microsoft and Mac Desktop
Microsoft and Mac Desktop Network Solutions
Progent can deliver a variety of economical online and on-premises consulting services to assist your business to install, administer, and debug desktops and handhelds based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.
Catalyst Switch IOS Network Consulting
Catalyst Switch IPv6 On-site Support
Progent's Cisco-certified CCIE networking experts can help organization to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and migrate smoothly from legacy appliances to current devices.
WannaCry ransomware recovery Technology Professional
ransomware cleanup and file restore Consulting Services
Progent's ransomware experts can help your business to assess your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Remote Troubleshooting Windows Server 2019
Windows Server 2019 Windows Time Service IT Consultants
Progent's Windows Server 2019 disaster recovery preparedness experts can assist your business to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Lync Server 2013 and iPhone Engineer
Lync Server 2013 security Consulting
Microsoft Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and onsite support to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration.
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