Enlarging your telecommuter workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Londrina organization to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Londrina, Paraná companies to with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, data security, data protection solutions, and streamlined management.
Help Desk Services for Remote Workers
An emergency, organization-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Call Desk organization by sharing delivery of Support Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Londrina, Paraná company, call 1-800-993-9400 or refer to Contact Progent.