Londrina Work from Home Employees Connectivity Consulting Experts
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Enlarging your telecommuter workforce can have a major effect on IT architecture, security/compliance, and company culture. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Londrina organization to select the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Londrina, Paraná companies to with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, data security, data protection solutions, and streamlined management.
Help Desk Services for Remote Workers
An emergency, organization-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your existing Call Desk organization by sharing delivery of Support Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support solution based on the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Londrina, Paraná company, call
An index of content::
Top Ranked Security Management Engineers
Professionals CISM Security Management
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the core capabilities and worldwide standards of skill that IT security professionals are required to learn. CISM gives executive management the assurance that those who have earned their CISM certification have the background and capability to deliver efficient security management and support consulting.
Consultants ProSight Email Spoofing Protection
Email Virus Signature Professional
Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
IT Services Extended Support Desk
24/7 Supplemental Helpdesk Support Outsourcing
Progent's Co-managed Call Center service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the leading shared PSA platform for handling service requests, ticketing, ownership, status tracking, and metrics.
CIO Specialists
Part-Time CIO IT Consultants
Progent can provide the part-time services of a seasoned Chief Information Officer to provide a broad perspective to help you select and support network technology appropriate for your present needs and that can serve as a firm foundation for your growth. Progent's part-time CIO services provide financial advantages to companies who want to optimize the impact of their network expenditures but who are unable or unwilling to take on another high-level manager to their head count. Because Progent is vendor-neutral, with a sizable team of consultants certified to support all leading operating systems and connectivity technologies plus a broad range and business software, Progent is in a unique situation to offer objective recommendations as well as advanced technical support for developing IT solutions that match the particular requirements of your business.
iOS patch management Consultants
IoT device patch management Professionals
Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your servers, endpoints printers, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
Windows 8.1 Upgrade Engineer
Windows 8.1 Help Desk Specialists
Progent's engineers can provide a range of network consulting services to assist organizations of all sizes to install, manage, and troubleshoot networks that include workstations, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's senior project managers can help design and configure test environments to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 migration plans based on proven methodologies.
Monitoring and Reporting Professionals
Computer Consultant MOM 2007
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and troubleshooting SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and set up SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to help you to fix serious issues detected by Microsoft SCOM 2012.
Information Technology Consulting SQL Server 2017 Reporting Services
Remote Consulting SQL Server 2017 and Amazon Marketplace Web Service
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business benefits of upgrading to SQL Server 2017 and can assist your organization to plan and implement an efficient migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants offer online or on-premises support services ranging from on-demand architecture assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on schedule and within budget.
24 Hour Design Firms Microsoft Dynamics
Dynamics GP Custom Software On-site Support
Progent's seasoned application designers and programmers can help your business to create customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a range of development tools that can be used to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
7600 Edge Router IT Consulting
7600 Edge Router Technical Support
Cisco offers an extensive product line of routers including appliances designed to provide the security, performance, and availability demanded by customers ranging from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to build a solid foundation for your network and to make it economical to expand as you add new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS platform, such as Cisco's 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.
Network Services Mid-sized Company
Midsized Company Network Security Consultant
Progent provides network support for mid-size companies with 100 to 250 system users. The medium size company or work group has typically been an overlooked part of the market for IT support services. The overhead and support access practices of large outside service organizations make them excessively costly for the ordinary mid-size business or small medium business (SMB), which commonly has a modest IT budget with which to support an information system whose advanced technology and sophistication are frequently similar to the networks of much larger companies. Progent's support delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the mid-size company with enterprise-level support from certified, IT experts knowledgeable in a wide range of small business network solutions. If your medium size company or small business is searching for the quality of IT support appropriate for a mid-size office without budgeting big-company costs, contact Progent.
Microsoft Windows Software Consultants
Microsoft Information Technology Consulting Firms
Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Progent's small granularity avoids large invoices for fast repairs so you will not be tempted to permit minor problems to fester. .
Dynamics Business Central Technology Consulting
Open Now Dynamics NAV ERP Coding
Progent can provide remote and on-premises configuration, migration, application development, training for Dynamics 365 Business Central (formerly Dynamivs NAV).
SQL Server 2016 and Hyper-V Online Help
SQL Server 2016 Mobile Reports Support Outsourcing
SQL Server 2016 introduces significant improvements in performance, scale, data security, uptime, BOYD integration, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist businesses of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Online Support BlackBerry BES Server
BlackBerry Desktop Manager Professionals
Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry technology affordably and effectively, doing away with the need for an internal BlackBerry expert and minimizing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, combined with Progent's efficient online service delivery model, provides small and mid-size companies a cost-effective option for integrating BlackBerry technology seamlessly into their IT network.
Dynamics GP Development Engineer
Microsoft Dynamics GP Applications Consultants
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting services can show you how to design reports that allow you to track your business more thoroughly, turning raw data into useful insights into your business.
Altaro VM Backup Scheduling Computer Consultant
Technology Consulting Hornetsecurity Altaro VM Backup and VMware ESXi
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite services to help you to design, deploy, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup technology.
Top Ranked Cisco Network Management Computer Consulting Companies
Network Management Soultions Outsourcing IT Support
Progent's Cisco-Premier network engineers can show you how to use Cisco's management utilities along with a variety of specialized third-party applications to build a comprehensive network management strategy to keep your network operating reliably, fully utilize limited resources, guard your data, revive quickly from hardware failure or deliberate assaults, and enable you to expand or reassign valuable resources sensibly and economically as your company grows.
Microsoft and Cisco Certified Expert Technology Professional Google Cloud Windows
Google GCP Cloud hybrid cloud solutions Consult
Progent offers affordable remote and on-premises consulting to help organizations of any size to move any part of their core IT resources to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's state-of-the-art machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.
Security Consultancy MS SQL
Microsoft SQL Professional
SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast development of a new generation of high-end applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
SentinelOne Singularity Control Integration Consult
Consulting Services SentinelOne Ransomware Defense
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
On-site Technical Support Cisco VPN
Outsourcing Cisco VPN
Cisco's security and offsite access solutions for small to medium sized businesses offer a full range of manageable protection products to let you safeguard your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, and VPN solutions. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP certifications who can help your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business goals.
Microsoft Consulting Best Practices Computer Setup
Microsoft Solutions Framework Project Methodology Software Outsourcing Consultant
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT support, performing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to resolve actual network problems quickly.
SCDPM 2012 and Windows Server 2012 Support and Help
SCDPM 2012 and Windows Server 2012 Consultants
Progent's Microsoft-certified consultants offer remote or onsite support to assist businesses of all sizes to design, implement, manage, and repair a backup solution based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of SCDPM or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud-based, or hybrid datacenters. Progent offers occasional help for resolving especially challenging issues, or full project management support. Progent's consultants can also assist your business to design Data Protection Manager into a comprehensive disaster recovery strategy.
PIX Firewall Upgrade Consulting Services
PIX IT Services
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can also help you determine if you should move up to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help you plan and carry out a smooth migration to Cisco ASA 5500-X Series firewalls based on industry best practices.
Microsoft SQL Server 2012 Information Technology Consulting
MCSE Expert Certified SQL Server Configuration Manager Computer Consultants
Progent can provide the support of certified engineers as well as experienced software developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified security professionals to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, plan and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Flexential Tampa Colocation Center Services
Consulting Flexential Data Center
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a group of IT consultants located in the Tampa area, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recovery/business continuity preparedness consultants. Progent can also assist you to plan and implement a move to the Flexential data center with services like planning system configuration, recommending hardware, system setup and testing, debugging, setting up online network management, and educating your IT support team.
Microsoft Windows 8.1 Upgrade On Site service
Consolidation Windows 8.1 Storage Spaces
Windows 8.1 is designed to power devices from smart phones and tablets to power-user desktops. An abundance of new and improved capabilities, such as touch screen interface and signature tile user interface, provide a wide range of benefits for companies who understand how to exploit them. Progent's Microsoft-certified consultants can help bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive significant competitive value from the product's various new and enhanced technologies.
Exchange Server 2003 Upgrade Professional
Exchange 2003 Upgrade IT Services
Progent's Microsoft Certified professionals offer world-class support for major deployments of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-location Exchange installations or updates and can provide onsite technicians to assist large companies with installations of Exchange Server 2007 in the or any region served by Progent's engineers.
Apple Final Cut Pro Training
Adobe After Effects Learn
Progent's Mac experts can promote the creative facets of Macintosh computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Biggest Windows 10 Trusted Boot Specialist
Windows 10 Provisioning Network Consulting
Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and on-premises assessment and upgrade support for Windows 10 available from Progent include Return on Investment analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker access, security and compliance, streamlined deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and end users, and post-migration technical help.
Wi-Fi access point patch management Consultancy
Award Winning Printer firmware patch management Consultancy
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices like alarms and health monitors.
24 Hour Microsoft SQL Consultancy
Microsoft Certified SQL Server 2008 Migration Consultants
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast development of a new generation of high-end applications that can give your business a critical competitive advantage. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
Network Consulting Juniper Junos J-Web
Juniper Junos BGT Firewall Configuration
Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can also offer support for Juniper's flagship network operating system to enable your business to streamline the management and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help you manage networks that include a mix of Juniper's software platforms.
Amazon Marketplace Web Service programming Reporting
Contract Programming Amazon MWS programming
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
Exchange 2003 Server Upgrade Consulting
Top Computer Consultants Exchange 2003
Progent's certified engineers offer technical support and IT consulting services for Exchange 2003 Server, Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server 2003 include system design, deployment, project management, onsite and remote technical support, Help Desk outsourcing, certified security evaluation, and comprehensive network management outsourcing.
After Hours Auditor Check Point 5000 Firewalls
Check Point 3000 Firewalls Secure
Progent's Check Point firewall experts can help you plan, deploy, and administer firewall environments built around Check Point Software NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent's consultants can also assist you maintain older Check Point firewall models or upgrade efficiently to Check Point's modern security gateways.
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