Enlarging your telecommuter workforce can have a significant effect on IT architecture, security, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Londrina organization to select the appropriate tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from on demand guidance for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Londrina, Paraná businesses to succeed with any aspect of creating a high-performing remote work ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, company-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your company to supplement your current Help Desk organization by splitting responsibilities for Call Desk support services seamlessly between your regular support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Londrina, Paraná company, call 1-800-993-9400 or go to Contact Progent.