Expanding your remote workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Londrina organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent can provide support services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Londrina, Paraná companies to with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support experts combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Call Center team by sharing delivery of Support Desk support transparently between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a collective support solution utilizing the number one professional services automation tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can help your company to provide best-in-class technical support to your teleworkers, refer to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Londrina, Paraná company, call 1-800-993-9400 or go to Contact Progent.