Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Londrina organization to select the right technologies and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand expertise for helping you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Londrina, Paraná organizations to succeed with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide transition to a telecommuter business model, which could be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote technical support specialists along with world-class ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their active tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables your company to expand your current Support Desk staff by splitting responsibilities for Help Desk Call Center support seamlessly between your regular support organization and Progent's nationwide roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your teleworkers, refer to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Londrina, Paraná organization, phone 1-800-993-9400 or visit Contact Progent.