Expanding your remote workforce may have a significant impact on network architecture, security, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Londrina company to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services that go from on demand expertise for helping you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Londrina, Paraná businesses to with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A fast, enterprise-wide switchover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active tickets, enter information, and append screenshots or attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables your business to expand your existing Help Desk organization by sharing delivery of Help Desk Call Center support seamlessly between your regular support staff and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can help your company to provide best-in-class technical support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Londrina, Paraná company, phone 1-800-993-9400 or refer to Contact Progent.