Expanding your at-home workforce may have a significant impact on network architecture, security, and company culture. Progent has 20 years of background assisting SMBs to design, configure, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Londrina organization to pick the right tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Londrina, Paraná organizations to with any facet of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online technical support experts combined with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their active tickets, add details, and append screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables you to augment your existing Support Desk organization by sharing delivery of Call Desk support seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the number one PSA platform for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class IT support to your at-home employees, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home environment for your Londrina, Paraná business, call 1-800-993-9400 or refer to Contact Progent.