Expanding your at-home workforce can have a major impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can help your Londrina company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Londrina, Paraná companies to with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A fast, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or update the status of their active trouble tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Augmentation Service allows you to augment your current Call Desk organization by sharing delivery of Support Desk support seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class IT support to your teleworkers, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Londrina, Paraná company, call 1-800-993-9400 or go to Contact Progent.