Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Londrina company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Londrina, Paraná companies to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, data protection solutions, and centralized management.

Help Desk Call Center Services for Teleworkers
A sudden, company-wide transition to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow businesses to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services utilize Progent's nationwide network of remote IT support experts combined with world-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or update their active tickets, enter information, and upload screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to expand your existing Help Desk organization by sharing responsibilities for Call Center support transparently between your regular IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Londrina, Paraná company, call 1-800-993-9400 or visit Contact Progent.