Expanding your remote workforce may have a major effect on IT architecture, security, and corporate processes. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Londrina organization to pick the right technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services that go from on demand guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Londrina, Paraná organizations to succeed with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A sudden, enterprise-wide transition to a from-home workforce, which could be driven by a pandemic or as an element of a business continuity plan, can overstretch even a high-performing internal Support Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support specialists along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or update the status of their active tickets, enter details, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service enables you to supplement your current Help Desk team by sharing responsibilities for Call Center services seamlessly between your regular IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support solution utilizing the number one PSA platform for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Londrina, Paraná company, call 1-800-993-9400 or go to Contact Progent.