Miami Beach Offsite Workforce Solutions Consultants
Help Desk Augmentation and Outsourcing Consulting
Enlarging your remote workforce can have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Miami Beach organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide support services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Miami Beach, Florida organizations to succeed with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
An emergency, company-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's extensive network of remote IT support experts combined with world-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or revise their active tickets, add information, and append screenshots or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows your business to expand your current Call Center team by sharing delivery of Support Desk support transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution utilizing the number one professional services automation tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver world-class IT support to your at-home employees, visit Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter solution for your Miami Beach, Florida business, phone
An index of content::
OS X Technical Support Consulting
Computer Network Consulting company OS X
Progent provides national remote phone support and consulting services for companies who operate Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft technology. Progent's consultants can provide Apple macOS and OS X clients a variety of services including desktop assistance, migration to the latest version of macOS from earlier editions of macOS or OS X, plus help with Mac applications. Progent can also assist your business with Apple iPhone and iPad integration and management, or moving to iCloud services. Remote IT help offers maximum return for your IT budget by extending user productivity and limiting the hours billed for network analysis and repair. Advanced online support tools and skilled service specialists and engineers allow Progent to solve most network problems without wasting time and expense by traveling to your location. In most of situations your network problems can be remediated over the phone or via a combination of telephone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the most challenging network issues.
Services ransomware recovery planning
ransomware vulnerability review Consulting
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that minimizes your exposure to a ransomware attack and meets your business needs.
Specialists Capacity Planning Test Lab
24/7 Consulting Services VLAN Test Lab
Progent's Test and Training Lab at the QTS Data Center can be used for testing mission-critical applications, developing cost-effective migration procedures, assessing and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent clients without sufficient internal resources to assemble effective test environments, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.
CIO Help and Support
CIO Online Help
Progent can supply small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you deploy sensible IT products to improve business processes so they match better with your corporate goals. Your company can create and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer.
Microsoft SQL Server 2008 Support Outsourcing
Online Technical Support SQL Server
Progent's Microsoft certified consultants can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you migrate from earlier editions of SQL Server to SQL Server 2005.
Cisco and Microsoft Certified Experts GIAC Network Security Audit
Network Intrusion Detection Security Organizations
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of IT security experts. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the network security disciplines addressed within GIAC accreditation such as auditing infrastructure security mechanisms, incident management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Apple Mac Infrastructure Engineer
Apple Mac Architecture Consulting
Progent's Mac support engineers can help you with a wide range of network foundation areas such as system architecture, remote and mobile connectivity, internetwork communication, security, and emerging technologies including Voice over IP and high-speed wireless networking. For business networks built solely on Mac OS X or for environments incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and size to handle the challenge of designing, integrating, and maintaining a system infrastructure that is reliable, secure, efficient and aligned with your business objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan storage area network systems. Progent can also give you access to skilled professionals to support Cisco routers and switches.
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