Expanding your telecommuter workforce can have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Miami Beach organization to pick the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Miami Beach, Florida organizations to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
An emergency, enterprise-wide switchover to a from-home business model, which might be motivated by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Help Desk. Progent's Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support experts combined with world-class ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Help Desk staff by sharing responsibilities for Support Desk support seamlessly between your regular IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Miami Beach, Florida business, phone 1-800-993-9400 or visit Contact Progent.