Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Miami Beach organization to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns top value. Progent offers services that go from as-needed expertise for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Miami Beach, Florida organizations to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Teleworkers
A sudden, enterprise-wide switchover to a teleworker workforce, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote technical support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit the status of their current trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to supplement your existing Call Center staff by splitting responsibilities for Call Center support services transparently between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your at-home workforce, go to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Miami Beach, Florida company, call 1-800-993-9400 or refer to Contact Progent.