Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Miami Beach organization to select the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Miami Beach, Florida companies to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a teleworker business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Call Desk services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Miami Beach, Florida business, phone 1-800-993-9400 or go to Contact Progent.