Miami Beach Remote Workers Solutions Advisor
Call Desk Solutions Consulting
Enlarging your remote workforce may have a significant effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can assist your Miami Beach organization to select the right tools and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Miami Beach, Florida companies to with any aspect of building a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, organization-wide changeover to a teleworker business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their current trouble tickets, add information, and append screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Call Desk services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient telecommuter solution for your Miami Beach, Florida business, phone
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Engineers Microsoft Project Server Scheduling
Open Now Project Server Design Firm
Progent's Microsoft consultants can provide advanced expertise in deploying, managing and troubleshooting any edition of Project Server and can deliver a wide range of cost-effective online support services following proven best practices to assist organizations of any size to receive all the advantages of this powerful platform. Support services offered by Progent include system planning, installation and upgrades, setting up secure collaboration among local and offsite users, network infrastructure optimization, and customized online training classes.
Private Cloud Integration Consult
ProSight Virtual Hosting Specialists
Progent's ProSight Virtual hosting services offer small companies a variety of advantages including lower capital expenditures, savings on operational expense, better management focus, world-class security, greater availability, and regulatory compliance.
Cisco VoIP phones Remote Consulting
Telepresence Online Help
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
24-Hour Microsoft Office 2000 Outsourcing
Microsoft Office 2000 Networking Services
Progent’s IT outsourcing packages offer economical network support for small organizations. Whether it involves planning network architecture, setting up an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your system, or developing an on-line business application, outsourcing your network technical services can reduce costs and minimize uncertainties, allowing IT support budgets to grow in a more moderate and controlled fashion than is feasible by assembling a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a protected and highly available system architecture for your vital business software based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Windows and Solaris Technical Support
UNIX with Windows Remote Troubleshooting
If your company is developing UNIX-based applications in an environment that has Microsoft Windows-based servers, PCs, and office productivity products, Progent can provide full-service network support outsourcing that frees you to focus on your area of high-value expertise without the constant hassle of managing your company information system. Through the use of smart network monitoring and by providing online and in-person support when your company needs it, Progent offers an affordable way for managing an information network that features excellent dependability, protection, and performance. Progent's developer support offerings include comprehensive it outsourcing, virtual server infrastructure, online and in-person service and repair, 24x7 monitoring, and Help Desk Call Center support.
24/7 Exchange 2013 Compliance Remote Consulting
Integration Support Exchange 2013 Backup and Restore
Microsoft Exchange Server 2013 includes significant enhancements to the capabilities of Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements affect vital IT areas such as ease of administration, availability, security, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange Server 2013.
Top Rated Windows Server 2012R2 Data Deduplication Support and Help
Computer Consultant Microsoft Windows Server 2012 R2
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management, team, create a corporate-wide security strategy, streamline network management, help with creating applications, and generate and validate a DR/BC plan.
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