Expanding your at-home workforce may have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Miami Beach organization to select the right tools and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers support services ranging from as-needed expertise for helping you over occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Miami Beach, Florida organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Call Desk organization by sharing responsibilities for Call Desk support transparently between your regular support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model utilizing the number one PSA tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide best-in-class desktop support to your from-home workers, visit Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Miami Beach, Florida business, phone 1-800-993-9400 or refer to Contact Progent.