Miami Beach Remote Workforce Solutions Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting Services
Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Miami Beach company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Miami Beach, Florida businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their active tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to supplement your current Call Desk organization by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Miami Beach, Florida business, call
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Microsoft SBS 2011 Remote Support
Microsoft SBS Premium Add-on Integration Services
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components bundled with Small Business Server calls for a network consultant with real-world experience planning and building cohesive, end-to-end business technology environments. Progent's Microsoft Small Business Server consultants have an average of over a decade of experience supporting computer systems powered by Microsoft technology. This expertise ensures you results in installing, administering, and repairing IT solutions that incorporate the Microsoft SBS Server package of servers and productivity software.
Android phone integration Integration Support
Android Remote Desktop Connection Technical Support Services
Progent's veteran group of network consultants and application specialists have extensive background providing remote and onsite support for organizations of any size who want to incorporate Android phones into their information systems so that mobile clients can communicate and collaborate from anywhere. Progent offers the breadth of skills to resolve network issues that span numerous vendors and that entail a combination of legacy and current technology. Progent offers affordable online technical support to help you with any stage of designing, deploying, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to assist you to handle especially challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic network projects on time and on budget. Progent can assist with local, cloud-based, or hybrid networks and can provide support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual training sessions to help you manage and use Android phones and tablets to maximize their business value.
Award Winning Microsoft Certified SQL Server 2019 and Power BI Online Support Services
Support Services SQL Server 2019 Always Encrypted
Progent's Microsoft-certified SQL Server 2019 experts can help you to assess the business case for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with consulting experts in solution design and integration, software programming, SQL Server management, and network security.
Top Quality SCVMM 2012 and SharePoint IT Services
VMM Console Information Technology Consulting
Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to migrate from an earlier edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible business value.
Windows Application Management Consultancy
Citrix XenApp Application Delivery Services
Progent's Citrix consultants can assist you to design, install, manage, and support a virtualized Windows application delivery solution built on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and maintain an off-site datacenter that offers high availability, advanced security, and rapid recovery.
Microsoft Certified Expert Windows Server 2019 and SCOM Remote Support Services
Remote Support Services Windows 2019 Hyper-V
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.
Professional Microsoft LCS Server
Microsoft LCS Server 2007 Integration Support
Microsoft Office Communications Server provides Instant Messaging and presence as part of an extensible, world-class solution offering advanced protection, transparent compatibility with additional Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and elevated business efficiencies, enhanced worker productivity, and stronger IP protection with this simple-to-administer, fault-tolerant solution. Successful deployments of Microsoft Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can deliver the skill necessary to realize all the benefits of Office Communications Server throughout your whole organization.
Support Services Forefront TMG Firewall
Troubleshooting Threat Management Gateway 2010
Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that delivers a one-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, allows custom reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft consultants can help your company to design and carry out test and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from any version of ISA Server.
ProSight domain management Engineers
certificate expiration management Consulting Services
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of the time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it.
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