Expanding your at-home workforce can have a significant impact on network architecture, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Miami Beach organization to select the appropriate tools and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can assist Miami Beach, Florida businesses to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Call Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Miami Beach, Florida company, phone 1-800-993-9400 or refer to Contact Progent.