Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Miami Beach company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Miami Beach, Florida businesses to succeed with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their active tickets, enter information, and upload screen captures and relevant files. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to supplement your current Call Desk organization by splitting delivery of Call Center support services seamlessly between your regular IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Call Center Supplementation Services can enable your company to provide best-in-class IT support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Miami Beach, Florida business, call 1-800-993-9400 or refer to Contact Progent.