Expanding your remote workforce may have a major impact on network architecture, security, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Miami Beach organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum business value. Progent offers support services that go from as-needed guidance for getting you past occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can assist Miami Beach, Florida organizations to succeed with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A rapid, enterprise-wide changeover to a teleworker workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit their current tickets, enter details, and upload screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your company to augment your current Call Center organization by sharing responsibilities for Help Desk services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Miami Beach, Florida business, call 1-800-993-9400 or go to Contact Progent.