Enlarging your remote workforce may have a major effect on IT architecture, security, and corporate processes. Progent has two decades of background helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Miami Beach organization to pick the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can assist Miami Beach, Florida companies to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A fast, organization-wide transition to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update the status of their current trouble tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service enables your company to augment your current Call Desk team by splitting responsibilities for Call Center support services seamlessly between your regular IT support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Support Desk Supplementation Services can help your company to deliver world-class desktop support to your from-home workers, see Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Miami Beach, Florida business, phone 1-800-993-9400 or refer to Contact Progent.