Miami Beach Remote Workers Integration Support Partner
Help Desk Call Center Solutions Consultants
Expanding your at-home workforce can have a significant impact on network architecture, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Miami Beach organization to select the appropriate tools and follow best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can assist Miami Beach, Florida businesses to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, company-wide switchover to a teleworker business model, which might be driven by an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support experts combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their active tickets, enter details, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your current Help Desk Call Center team by splitting responsibilities for Call Desk support services transparently between your regular support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Miami Beach, Florida company, phone
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SharePoint 2013 PerformancePoint Services Support and Help
Expert Microsoft Certified Technology Consulting Services SharePoint 2013 Workflow Manager
Progent has been delivering SharePoint consulting services since the initial SharePoint product was published more than a a dozen years, and Progent has the scope of IT know-how to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consultants can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine if an on-premises, online or hybrid configuration is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in specific tasks associated with your SharePoint 2013 deployment.
Wireless Case Studies
School Wireless Case Study
Progent provided a wireless integration solution that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is designed for connecting remote sites as far as 2.5 miles apart and can extend to even longer distances. This wireless solution provided improved bandwidth and reliability than recourse to amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it provided immunity to local interference.
Top Rated Computer Support Help Desk Services Professionals
Computer Support Help Desk Outsourcing Remote Technical Support
Progent's Microsoft and Cisco certified experts offer several ways to help medium-size and large organizations develop a cost-effective and successful internal Computer Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and improvement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help organizations sift through the numerous top level Help Desk application programs available and determine what products may be excessively costly, miss critical capabilities, or align badly with your organization's corporate culture. Progent also provides short-term staffing for businesses who need to reinforce their internal Help Desk staff for occasional projects or to fill in for absent or indisposed personnel.
SharePoint 2013 Community Sites Online Help
Microsoft SharePoint Server 2013 Specialist
Progent has been delivering SharePoint support since the first product was released more than a decade ago, and Progent has the scope of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management services or can help in individual jobs associated with your SharePoint 2013 deployment.
Top Jabber Conferencing Online Troubleshooting
Jabber and SIP gateway Help and Support
Progent's Cisco Jabber consultants can provide remote or on-premises expertise to assist organizations of any size to plan, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for all the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration solution.
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