Enlarging your remote workforce may have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Miami Beach company to select the right tools and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Miami Beach, Florida businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide switchover to a teleworker business model, which could be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online IT support experts combined with world-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise their current tickets, enter details, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to supplement your current Help Desk organization by splitting delivery of Call Desk support services transparently between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To find out how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class IT support to your teleworkers, refer to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Miami Beach, Florida business, phone 1-800-993-9400 or go to Contact Progent.