Enlarging your telecommuter workforce can have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Niterói company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Niterói, Rio de Janeiro organizations to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide transition to a telecommuter business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit their active trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to augment your current Help Desk Call Center team by splitting responsibilities for Support Desk support transparently between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can enable your business to provide world-class IT support to your at-home workforce, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Niterói, Rio de Janeiro company, phone 1-800-993-9400 or refer to Contact Progent.