Expanding your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Niterói organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Niterói, Rio de Janeiro organizations to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide transition to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Help Desk team by sharing delivery of Call Desk support services transparently between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your business to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Niterói, Rio de Janeiro organization, phone 1-800-993-9400 or visit Contact Progent.