Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Niterói organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services that go from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can help Niterói, Rio de Janeiro organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active trouble tickets, add details, and append screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows you to augment your current Support Desk organization by splitting responsibilities for Help Desk services transparently between your regular IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model based on the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your at-home employees, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Niterói, Rio de Janeiro company, phone 1-800-993-9400 or visit Contact Progent.