Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Niterói company to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Niterói, Rio de Janeiro businesses to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A rapid, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit the status of their current tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows you to augment your existing Help Desk staff by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the leading PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Niterói, Rio de Janeiro business, call 1-800-993-9400 or refer to Contact Progent.