Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Niterói company to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Niterói, Rio de Janeiro businesses to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A sudden, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of remote IT support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or revise their current trouble tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your company to supplement your existing Support Desk staff by splitting responsibilities for Support Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support model utilizing the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. For information about how Progent's Support Desk Augmentation Services can enable your business to provide world-class desktop support to your from-home workers, see Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Niterói, Rio de Janeiro business, call 1-800-993-9400 or visit Contact Progent.