Niterói At Home Workforce Solutions Consulting
Help Desk Solutions Consulting and Support Services
Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Niterói company to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can assist Niterói, Rio de Janeiro businesses to with any aspect of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
A rapid, company-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit the status of their current tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows you to augment your existing Help Desk staff by splitting responsibilities for Help Desk support services transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the leading PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Niterói, Rio de Janeiro business, call
An index of content::
Cisco ASA 5500 Online Troubleshooting
Cisco ASA 5500 Firewall Onsite Technical Support
Progent's CCIE-certified network infrastructure experts can assist you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Operating System One-On-One Training
CCDP Expert Certified Router Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Medium-size companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Windows Server 2012 R2 Failover Cluster Specialists
Technical Support Services Windows Server 2012 R2 Failover Cluster
Progent's Microsoft-certified failover clustering experts can help you to evaluate the benefits of deploying Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual ones, and show you how to automate the management of clustered servers.
Immediate Microsoft Certified Partner Reporting Project Online Desktop Client
Emergency Project 2013 Integration Companies
Progent's Microsoft-certified consultants can provide in-depth support in deploying, operating and debugging any edition of Microsoft Project, Project Server, and Project Online and can provide a broad variety of cost-effective online support services following proven best practices to assist businesses of all sizes to receive all the benefits of this powerful project management solution. Support services available from Progent include solution design, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
Urgent Citrix Essentials for Hyper-V Engineer
Citrix Essentials for Hyper-V Engineer
Progent's Citrix consultants can assist your organization to assess the potential business value of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities with your Hyper-V environment, and demonstrate to you how you can deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, flexibility, and recoverability of your virtual environment while lowering the cost of equipment and support and streamlining administrative tasks.
Expert Training Consultants
Expert Training Online Support Services
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize trusted independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Catalyst 9162 Access Point Remote Technical Support
Online Consulting Catalyst 9162 Access Point
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E AP consultants can provide economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Office SharePoint Server 2003 On-site Technical Support
SharePoint Portal Server Network Engineer
Progent's Microsoft-certified experts offer businesses of any size consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for intelligently connecting people, groups and information. SharePoint provides a common location for your employees or clients to connect to, organize, share and interact with relevant information, files, and software and to communicate with one another. SharePoint allows quicker and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge they've developed in a way that makes data convenient to find, retrieve and apply. Progent's certified SharePoint experts can help your organization to support your current SharePoint ecosystem or upgrade to the latest release of SharePoint.
24-7 Contract Cisco Consulting Contractor Jobs
Senior Network Engineer Telecommute Jobs
If you are an information technology engineer with system support experience, joining Progent and assisting Progent's clients will enhance your skills through interaction with Progent's team of mutually supportive, world-class consulting experts. Progent's commitment to offering network consulting and computer help to small companies will give you the opportunity to work in depth with business leaders and add significantly to the success of exciting companies. In addition, Our virtual office environment provides state-of-the-art technology for off-site service and wireless connectivity to help you to deliver speedy solutions when you troubleshoot business-critical issues.
SonicWall NSA 2650 Firewall Firewall Support
Firewall Network Install SonicWall NSA 9450 Firewall
Progent's certified SonicWall firewall consultants can help you integrate, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection plan and design security into your business processes.
Network Support Outsourcing Consulting Services
CIO Outsourcing Specialists
Progent is organized provide in-depth remote consulting for all technical areas associated with small company information systems and offers an array of strategic, as-needed support services such as a temporary Chief Information Officer to offer advanced planning and negotiating capability, a Technical Response Center for help desk support, proactive server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for major initiatives like site moves orOS migrations, Cisco-certified consultants for building and maintaining high-performance and robust infrastructure, security specialists to ensure information safety and compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, enhance, or troubleshoot business applications.
24x7x365 scom 2016 Technology Consulting Services
On-site Technical Support scom 2016 management packs
System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for key applications by offering centralized, mixed-platform tracking of IT infrastructure deployed throughout on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite support to help organizations of all sizes to design, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from older versions or from other monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 environment to include infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Largest IP Communications Online Technical Support
Cisco VoIP Phones and Unified CM Support and Setup
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, previously named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Service Reporting Remote Support
Consultants Service Database
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each staff member to every client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.
Open Now Onsite Support Consultant
On-site Support Technical Consultant
For medium-size businesses looking for IT support, Progent can deliver an array of alternatives including local service, remote support, off-site Help Desk, round-the-clock support with remote system monitoring, emergency staffing, business relocation support, software programming, and expert consultation. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides expert on-premises support for solving network problems quickly and affordably.
MCSE Subcontractor Jobs
Microsoft Consulting Subcontractor Job
Progent wants to find staff-level, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network consultants with Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISM or equivalent security credentials; and advanced network architecture experts with a background in mobile solutions, wireless connectivity, service continuity, workplace recovery, data protection, and VMware. Progent also is looking for employees who can join Progent's staff of desktop support technicians and remote support experts. In addition, Progent is seeking talented managers who can operate productively in Progent's high-growth, virtual office environment.
Emergency Ekahau Pro Wi-Fi Network Design Remote Technical Support
Ekahau Predictive Wi-Fi Site Design Technology Consulting Services
Progent's Ekahau-certified Wi-Fi experts can help your business to plan, implement, enhance, manage and debug a Wi-Fi network optimized for your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal analysis.
24-Hour 24x7 Call Center Integration Services
Online Help Desk Remote Technical Support
The Help Desk Call Center support delivery model used by Progent gives small businesses an affordable option to dependence on freelance service individuals by offering broad expertise accessible to multiple engineering groups, optional round-the-clock access to urgent help, escalation capability to appropriate engineers for solving the most difficult problems, service consistency and reliability, prompt follow through enforced by seasoned support administrators, a selection of convenient ways for initiating service tasks, plus a high level of process transparency made possible by ticket updates and accessible via a web-based portal.
Software patch management services Consultancy
iPhone patch management Consultancy
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, peripherals {like printers and scanners, network appliances like switches and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.
NodeZero Certified Penetration Testing Security Firms
NodeZero Cybersecurity Pen Testing Cybersecurity Team
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to verify your security defense tools and policies are correctly configured and effective.
Remote Network Monitoring Network Consulting
Emergency Remote Network Monitoring Integration
Remote 24x7 network monitoring, proactive alerts, and actionable reports are crucial to preserving the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a degree of network stability that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as economical services created to assist you to detect and fix a most IT network issues before they get big enough to hurt your business.
Computer Companies Cisco Meraki Dashboard Cloud Management
Cisco Network Management Solutions Help
Progent's Cisco-Certified network management engineers can show you how to use Cisco's management tools alongside a selection of specialized third-party applications to build a comprehensive network management solution in order to keep your network operating reliably, fully utilize expensive resources, guard your data, revive rapidly from hardware failure or deliberate assaults, and allow you to expand or repurpose valuable resources intelligently and economically as your company grows.
Onsite Support Online Support Services
On-site Support Professional
For medium-size companies who need IT consulting services, Progent can deliver an array of alternatives including on-site service, remote assistance, phone-based Call Center, 24x7 support with automatic network monitoring, temporary staff augmentation, site relocation services, application development, and expert consultation. For medium-size companies in California or other areas covered by Progent's field engineers, Progent provides expert in-person support for solving network issues quickly and affordably.
Communications device patch management Consultancy
Consulting Firewall patch management
Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your servers, endpoint devices printers, network appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Freelance Jobs Contract Microsoft Consultant
Independent Microsoft Contractor From Home Job
Our Experts Group provides consulting in important areas including Macintosh integration and applications; Consulting for Linux-based, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical application support; CIO, management information analyst, and project logistics outsourcing; Special program development and deployment; Web site, eCommerce, EDI, and client portal design and deployment; SQL support and efficiency help; Management intelligence expertise; and Telecommunications architecture support.
Deploying Phase: Implementation Consolidation
Security Consultants MSF
In performing IT projects for enterprise clients, Progent follows a phased approach driven by defined milestones in order to achieve budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design adjustments, and professional implementation. All phases are documented to make available a detailed description of IT services delivered and to assist in ongoing network maintenance.
Ransomware Hotline Computer Outsourcing Consultants
Network Recovery Help Desk Outsourcing
Progent's IT outsourcing services for small companies feature planning Server 2003, .NET, and BackOffice systems, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-premises repair, resolving chronic integration problems, and creating a comprehensive security plan. Progent can help you enhance system reliability and performance via fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also offers project management assistance for major upgrades and can assist with requirements definition, resource inventory, BOM production, sourcing selection, purchasing logistics, and professional documentation. Progent's computer outsourcing service also features training for office productivity programs such as Microsoft Office.
SQL Server Replication Professional
SQL Design Firms
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class programs that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
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