Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Niterói company to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Niterói, Rio de Janeiro businesses to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A sudden, organization-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support specialists along with world-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, add information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to supplement your current Help Desk Call Center team by splitting delivery of Call Center support services transparently between your regular IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Niterói, Rio de Janeiro organization, call 1-800-993-9400 or go to Contact Progent.