Niterói Work at Home Employees Integration Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consultants
Expanding your remote workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can assist your Niterói company to select the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers services ranging from as-needed expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Niterói, Rio de Janeiro businesses to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Support for Teleworkers
A sudden, organization-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support specialists along with world-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, add information, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to supplement your current Help Desk Call Center team by splitting delivery of Call Center support services transparently between your regular IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Niterói, Rio de Janeiro organization, call
An index of content::
Microsoft Software Update Services IT Consultant
Microsoft SUS Specialists
Microsoft WSUS enables information technology administrators to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT staff can fully and effortlessly manage the distribution of patches that are released through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your system environment.
Exchange 2013 Load Balancing Computer Consultant
24-Hour Exchange 2013 Integration Computer Consultant
Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and delivers important new features plus a revamped architecture. These improvements favorably impact vital IT areas such as manageability, availability, compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange 2013.
Consultants Microsoft Virtual Server 2005
Microsoft Virtual Server 2005 Professionals
Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 operating system and based on software first produced by Connectix, provides the power needed to accomplish hardware reduction, application migration, and server isolation tasks through virtualization techniques in an enterprise-ready computing network with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at companies wishing to improve operational efficiency in application development and piloting, migration from outdated mission-critical applications, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to assess and integrate Microsoft Virtual Server 2005.
Windows 8.1 Upgrade Engineers
Microsoft Windows 8.1 Professional
Windows 8.1 is engineered to power computers ranging from smartphones and tablets to engineering workstations. An abundance of innovative capabilities, such as its touchscreen support and signature live tiles GUI, provide a wide selection of advantages for organizations who understand how to put them to work. Progent's Windows experts can assist get your business up the learning curve with Microsoft Windows 8.1 and show you how to gain significant business value from the product's many new and enhanced technologies.
Hyper-V Security Remote Troubleshooting
Urgent Consulting Services ProSight Enhanced Security Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware.
Catalyst 802.11ax AP Upgrade Online Support
Catalyst 9105i Access Point Consultant Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point experts offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Microsoft Windows Server 2003 Cluster Remote Consulting
Technology Consulting Windows 2003 Cluster Server
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth experience assisting small organizations to reduce system downtime by offering cost-effective remote consulting support for disaster recovery/business continuity planning, high-availability network design, backup/restore solutions, and transparent system maintenance. Progent's business continuity experts can assist your company to develop and validate an efficient business continuity plan that aligns with your business goals and budget. Progent's disaster recovery specialists can assist you to design, deploy, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualization, fail-over clustering, load balancing, continual off-site backup, and multi-location hot backup centers.
Linux RedHat Online Technical Consulting
Consulting Services Linux RedHat Remote
Progent offers national online phone support and consulting services for businesses that run networks based on versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Remote technical support offers maximum return for your information technology budget by extending client productivity and limiting the hours billed for network analysis and repair. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security specialists to help you with the toughest network issues.
Windows Server 2012R2 Security Computer Engineer
24x7 Windows Server 2012 R2 upgrade Technology Professional
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network for local, multi-location, cloud-based, and hybrid datacenters, educate your IT management, staff, create an enterprise-wide security strategy, automate IT management, help with creating applications, and generate and test a DR/BC plan.
iPhone and SQL Server integration Configuration
iPhone integration Outsourcing
Progent offers cost-effective online consulting to assist your business to plan, configure, and fix any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or support a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent also offers online and on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the strategic value of your information system.
iPad patch management Consultant Services
Router patch management Professionals
Progent's support services for software/firmware update management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, such as printers, network infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Support Outsourcing Mac Lion Security
Macintosh Security Audits Support
Progent's CISM-certified security staff can help you secure your Mac network through professional support offerings including performing security audits, recovery from virus and worm penetrations, setting up firewalls, integrating safe remote and mobile connectivity, installing monitoring software for defense against viruses, spam, and malware, and developing a company-wide security strategy appropriate for the particular objectives of your corporate information system.
Citrix virtual Windows desktops Consultants
Windows desktop virtualization Engineers
For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that maximizes the strategic value of your IT system; configure XenDesktop technology with your physical and virtual servers, end-user devices, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.
Immediate Small Business Computer Network Service Company
Small Offices Network Consulting Group
Progent delivers the services of Microsoft and Cisco-Certified IT consulting experts to offer clients affordable ways to help organizations optimize the value of Microsoft and Cisco products. For environments that range from small offices to large corporations, Progent's network engineers can help you improve your network's e-mail infrastructure, security, availability, performance, and IT administration.
LockBit ransomware recovery Services
Avaddon ransomware recovery Services
Progent's proven ransomware recovery experts can help your business to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
UNIX with Windows Online Support
Windows, UNIX, Solaris Remote Troubleshooting
If your company is producing UNIX-based applications in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to concentrate on your area of high-value expertise without the constant hassle of managing your company information system. By using automated network monitoring and by providing remote and in-person assistance when your business needs it, Progent offers an economical solution for supporting an IT system that provides high availability, protection, and performance. Progent's developer assistance offerings feature comprehensive network support outsourcing, virtual server infrastructure, online and on-premises support and repair, network monitoring, and Helpdesk services.
Windows Server 2022 Container Image Remote Consulting
Windows Server 2022 Live Migration IT Consultants
Progent's certified Windows Server 2022 consultants can help your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
Support and Integration ProSight Server and Desktop Management
Engineer ProSight Remote Server Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical devices that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact your business.
Engineers OS X Infrastructure
iPad and Airport Consulting
Progent's Mac support consultants can help you with a wide range of system infrastructure issues such as system architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies including VoIP and fast wireless connectivity. For business networks based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and depth to handle the complexity of planning, configuring, and supporting a network architecture that is robust, safe, productive and supportive of your business goals. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also provide certified professionals to support Cisco routers and switches.
Exchange 2013 Disk Availability Group Consultancy
Exchange 2013 Unified messaging Consulting Services
Microsoft Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful new features as well as a revamped structure. These enhancements affect key IT areas including manageability, availability, security, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible advantages of migrating to Exchange 2013, create a cost-effective validation and rollout plan, and train your IT staff to maintain your Exchange 2013 solution. Progent can also provide ongoing remote support and management for Exchange Server 2013.
Technology Consulting Juniper SA Series SSL VPN
Juniper SA Series SSL VPN Cybersecurity Consultancy
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Ransomware Recovery Consult
Consulting Services ProSight Managed IT Services for Small Businesses
Progent's ProSight portfolio of managed services are geared to provide businesses who have minimal internal IT administration and support teams with affordable help from world-class management tools and consulting expertise. Benefits of the ProSight line of managed services include flat-rate network management costs, automation of routine administrative tasks, ongoing adoption of new information technology, graceful transition from older systems to up-to-date solutions, close fit between computer technology with business objectives, access to veteran network consultants, and allowing management to concentrate on business instead of ever-changing information technology.
Virtual Server Administration Website Consulting Services
Award Winning Windows Server 2012 R2 Hyper-V Support and Setup
Progent's network consultants can assist you to analyze the potential benefits of Hyper-V-based virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your line-of-business software, assess your network and server infrastructure for optimal operation with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and administer Hyper-V, offer world-class consulting support for improving the security of your virtual servers, design and validate disaster recovery processes that maximize system uptime, and provide continuing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk services.
Migration Consultants Solaris-Windows
Sun Solaris Migration Consulting
Progent can help your business to design and implement a smooth migration from a Sun Solaris-based IT system to a network based on Microsoft Windows and suited for running Microsoft's powerful office productivity suites, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to guard your data and reduce business disruption by designing an effective transition strategy that protects your existing investments in Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current infrastructure, migration strategy and testing, Exchange migration services, information and application porting, and processor and storage system migration and economization.
Consultant ProSight Network Management Outsourcing
24-Hour Engineers Managed IT Services
Progent's ProSight portfolio of managed services are geared to provide organizations who maintain small internal IT administration and support staffs with affordable access to enterprise-class management tools and technical expertise. Advantages of the ProSight line of managed IT services include predictable network management costs, automation of routine administrative tasks, continual absorption of the latest technology, graceful migration from legacy systems to modern solutions, improved alignment of information technology with strategic goals, guidance from veteran IT experts, and allowing management to focus on business issues instead of ever-changing information technology.
Expertise for IT Service Providers Online Technical Support
Technical Support Consulting Support for IT Service Providers
Progent's Support for IT Service Organizations lets you take advantage of Progent's information technology experts while retaining your own brand as a transparent extension of your IT services team.
Cisco Certified CCIE Small Office IT Outsourcing
Cisco Architecture Data Recovery
Progent can assist your organization to utilize Cisco's networking products to build a robust basis for your onsite, private cloud, or hybrid data center and streamline operations in key areas such as hardware utilization, security and compliance, versatility, uptime, and disaster recovery.
Access to External Support Databases Repair Installation
Problem Escalation Through Teamwork Computer Network Consultants
Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to fix actual IT problems quickly.
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