Niterói Telecommuters Solutions Consulting Company
Help Desk Call Center Solutions Consultants
Enlarging your telecommuter workforce can have a major effect on network architecture, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Niterói company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Niterói, Rio de Janeiro organizations to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A sudden, company-wide transition to a telecommuter business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit their active trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables your company to augment your current Help Desk Call Center team by splitting responsibilities for Support Desk support transparently between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution utilizing the leading PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can enable your business to provide world-class IT support to your at-home workforce, see Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Niterói, Rio de Janeiro company, phone
An index of content::
Virtual Helpdesk Economics Remote Troubleshooting
Virtual Help Desk Costs Configuration
Progent's Help Desk outsourcing and co-sourcing service programs help companies to cut costs and improve productivity.
Small Government Cisco Consultant
Cisco Experts School District Specialist
Progent has a long background delivering a full-spectrum of remote IT consulting and urgent repair services to local governments and schools throughout the U.S. Progent is one of the industry’s pioneers in delivering expert online network support and has delivered network solutions to organizations in all 50 states. Online support eliminates travel expenses and resolves problems faster than on-premises service calls.
Co-managed Help Desk Computer Consulting
24-Hour Online Support Services Extended Service Desk
Progent provides several essential types of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals gives your customers instant access to a dependable technical resource with years of experience providing phone support and online repair for networks based on Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to business performance. Progent's target is to resolve and not simply report problems.
Windows 2008 Cluster Specialists
24 Hour Microsoft Expert Microsoft Exchange Cluster Computer Consultant
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth backgrounds helping small and mid-size organizations to minimize network downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability network design, backup/restore systems, and transparent system maintenance. Progent’s business continuity consultants can assist you to plan and validate an efficient business continuity plan that aligns with your business goals and IT budget. Progent’s disaster recovery engineers can assist you to architect, deploy, and maintain resilient technologies including redundant Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
MCSE Expert Certified Windows 11 Training Specialists
Microsoft Windows 11 Snap Groups Services
Progent's Microsoft-certified Windows 11 consultants can provide an array of services to support Windows 11 such as cloud and hybrid integration, mobile management, teleworker connectivity, data and identity security, automated provisioning, and Help Desk services.
Implementation Services Desktop Technology
Microsoft and Apple Mac Desktop Server Troubleshoot Expert
Progent can provide a wide array of economical online and on-premises support services to help your business to install, administer, and troubleshoot desktops and mobile devices powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Windows Server 2016 and SCOM Online Consulting
Top Ranked Windows Server 2016 PowerShell Technology Consulting
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.
Two-factor Authentication (2FA) Support Outsourcing
Duo Multi-factor Authentication Integration Support
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices.
Microsoft Hyper-V 3.0 Server Virtualization Specialists
Hyper-V 3.0 Shared Nothing Live Migration Remote Support
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas such as secure multitenancy, agile infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut IT expenses and improve availability.
Services Application Programming
MySQL Contract Development
Progent’s team of expert software programmers, database designers, and project management consultants can help enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can help clients fill in expertise gaps by providing database designers and software programmers skilled in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to incorporate SharePoint with additional data sources like SQL Server and Office Excel to create data-intensive intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist clients to create, expand, troubleshoot, or port web applications to utilize the most current web technology.
Microsoft Experts SCCM 2007 Troubleshooting Computer Consulting
SCCM 2007 Asset Management Online Consulting
Progent can assist your organization to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, enhance compliance, and increase productivity by ensuring that operating systems and applications stay up to date, managing product licenses, and monitoring usage profiles to help you make informed purchasing decisions. When your organization is ready to upgrade your SCCM 2007 device management solution, Progent can help you to prepare for and implement an efficient move to System Center 2012 Configuration Manager.
macOS Troubleshooting Specialists
OS X Troubleshooting Consultant
Progent provides national remote help and consulting services for companies that run macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft technology. Progent's consultants offer Mac clients a variety of services such as desktop support, upgrading to the most recent edition of macOS from legacy editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote network consulting provides maximum leverage for your IT budget by extending client efficiency and limiting the hours charged for network analysis and repair. Sophisticated online access tools and skilled service specialists and consultants allow Progent to handle most network problems without wasting time and expense by going to your location. In most of cases your IT issues can be dealt with over the phone or through a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to help you with the most challenging system issues.
Network Engineering Contract Job Opportunities
From Home Job Cisco Consulting
Progent is seeking to find fulltime, solutions-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited network consultants who have Cisco CCDP or CCIE certification; security professionals with CISSP or CISA or equivalent security certification; and high-end system architecture experts with experience in mobile access, wireless networking, fault tolerance, disaster recovery, data preservation, and server virtualization. Progent also is looking for professionals who can join Progent's team of help desk service specialists and off-site support experts. Also, Progent is looking for experienced managers who can operate productively in our fast-paced, virtual office culture.
Best Consultant SCOPIA Video Conferencing
Consulting Services SCOPIA Video Conferencing
Progent offers the expertise of a veteran specialist with extensive experience installing, managing, and enhancing immersive telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal IT management group, your ISP, and your telepresence technology vendor to help your organization increase the business value of your video conferencing solution.
Azure integration Consulting
Azure migration Programming Companies
Progent can help businesses of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you avoid the common errors small companies make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and to manage Apple iOS devices and Google Android smartphones and tablets.
Consultancy ransomware removal and recovery
After Hours NotPetya ransomware recovery Consulting
Progent's seasoned ransomware recovery experts can assist your business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Oracle Enterprise Manager Consulting Services
Oracle Programming Companies
Progent can provide affordable online access to a certified Oracle DBA consultant or an Oracle software programmer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also help design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard and Streams replication tools and ASM file/volume manager.
IT Consultants Supplemental Service Desk
Virtual Help Desk Support
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Microsoft Exchange 2016 Migration Remote Technical Support
Exchange Server 2016 Upgrade Integration
Progent can assist your business in all phases of your upgrade to Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Cybersecurity Contractor Juniper SSL VPN Router
Immediate Juniper SA6500 SSL VPN Firewall Setup
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Citrix XenDesktop VDI Support and Integration
virtual application delivery Engineers
Citrix offers a comprehensive family of products that provide enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the strategic benefits of Citrix virtualization products and help you plan, test, implement, troubleshoot, and support Citrix solutions.
Windows and Linux Engineer
Microsoft Certified Expert Online Help Windows, Linux, UNIX, Solaris
If your company network combines Linux technology platforms with MS Windows, Progent can show you how to incorporate your servers into a unified environment that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX/Linux and Windows coexistence assistance services feature IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk Call Center services.
Microsoft Windows Server 2022 Technology Consulting Services
IT Consultants Windows Server 2022 Storage Spaces Direct
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to design and carry out an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-prem installation of Windows Server 2022.
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