Expanding your telecommuter workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that support a remote workforce. Progent can assist your Niterói organization to pick the right technologies and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top business value. Progent offers services ranging from as-needed expertise for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Niterói, Rio de Janeiro organizations to with any aspect of building a high-performing work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for At-Home Workers
A sudden, company-wide changeover to a teleworker business model, which could be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their active trouble tickets, add information, and append screenshots or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk Call Center organization by sharing delivery of Call Desk support transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a co-sourcing support solution utilizing the number one PSA tool for handling service requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Niterói, Rio de Janeiro organization, phone 1-800-993-9400 or refer to Contact Progent.