Niterói Remote Workers Integration Consultants
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Niterói organization to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services that go from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can help Niterói, Rio de Janeiro organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
A rapid, company-wide switchover to a from-home business model, which might be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with enterprise-class ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or update their active trouble tickets, add details, and append screenshots and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Supplemental Service allows you to augment your current Support Desk organization by splitting responsibilities for Help Desk services transparently between your regular IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model based on the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class technical support to your at-home employees, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Niterói, Rio de Janeiro company, phone
An index of content::
Windows Server 2016 Virtual Machine Load Balancing Technical Consultant
After Hours Microsoft Certified Remote Technical Support Windows Server 2016 Disaster Recovery Planning
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a DR solution based on Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.
Teleworker Helpdesk Services Computer Consulting
At Home Workers Helpdesk Services Help and Support
Progent can provide small and medium-size organizations overflow or comprehensive Help Desk call center services for telecommuters.
Specialists CISSP-ISSAP Cybersecurity Architecture
CISSP-ISSAP Security Architecture Consultancy
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough testing and extensive work with information security architecture. ISSAP security experts possess in-depth understanding of access management mechanisms and techniques, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security experts can assist your business with all phases of architecture security.
24x7 Support Services SBS Premium Add-on
SBS 2003 Remote Consulting
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a powerful but easy-to-manage IT network. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT expert with hands-on expertise and extensive knowledge in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network solutions powered by the Microsoft SBS line of servers and programs.
Windows Server 2019 Live Migration Technical Support
Online Help Windows Server 2019 Hybrid Configuration
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to design a DR/BC solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
VB.NET Development Companies
DotNET Web Application Development Companies
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can build or enhance .NET apps quickly and affordably.
Microsoft Windows 10 Evaluation Support Outsourcing
Windows 10 Configuration Integration Services
Progent's Windows consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and post-migration technical help.
After Hours Consulting Support for Network Service Providers IT Services
Network Consulting Consulting for IT Service Providers
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's information technology engineers while retaining your own service brand as a transparent arm of your network consulting staff.
CISA Certified Cybersecurity Audit Consultant Services
Security Audit Consulting
The Certified Information Systems Auditor accreditation is a globally recognized achievement that represents expertise in network security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that consultants pass a comprehensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional able to help companies in the areas of IS audit process, IT governance, network assets and infrastructure ROI, information technology support, safeguarding of information assets, and disaster recovery planning.
Offsite Workers Helpdesk Online Consulting
Emergency Network Consulting Telecommuter Helpdesk
Progent offers small and medium-size companies supplemental or comprehensive Help Desk call center support services for at-home employees.
Postini Technology Consulting Services
Postini Services
E-Mail Guard represents a comprehensive service for blocking spam and viruses. E-Mail Guard handles the protection and administration of corporate email by providing constantly updated spam and virus blocking, policy administration, content testing, and defense against email-based DHA and DDoS attacks. E-Mail Guard also features monitoring, administration and reporting tools as well as outgoing email testing to help you fix your email environment and define and enforce company security policy.
Open Now Great Plains Accounting Professional
Top Dynamics GP IT Services
Key features of Dynamics GP software include a modular structure that lets you buy just the functionality you need, a standards-based architecture built on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting capabilities that allow you to track all operations, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the capability to integrate information from virtually any db software or desktop software into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it easy to create custom applications. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Dynamics GP, and can offer experienced GP/Great Plains consultants to show you how to turn the powerful features of Dynamics GP/Great Plains accounting into a high-value business solution.
Network Testing Lab Engineers
Herakles Data Center Test Lab Professionals
The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, creating cost-effective system upgrade methodologies, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers without sufficient internal resources to configure proper pilot environments, the lab cuts capital costs and engineering risk while keeping critical network initiatives on schedule.
24-7 Oracle database Developer Firms
Top Microsoft Certified Partner Oracle 11g Upgrade
Progent can provide affordable remote access to a certified Oracle DBA expert or an Oracle application programmer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also help design, create, enhance, or fix Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication tools and Oracle Database Resource Manage.
24/7/365 Network Security Inventory Services
Largest Internal Security Inventory Professional
Progent provides small businesses two low-cost network security inventory packages that include, for a set fee, remotely managed scans of your security profile which are evaluated by expert information security specialists who assess the data collected by the scan, deliver objective evaluations of your current network security, and offer recommendations for enhancements. Progent has developed two complementary network security inventory scanning packages for external and internal security scanning that are priced to meet the restricted budgets of small businesses while offering enterprise-class assessments of your network's vulnerability to assault.
8800 Series IP Phone Technology Consulting Services
Specialists Video IP Phones
Progent's Cisco certified networking experts can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Fortinet 1100 Series Firewalls Support
Fortinet 50 Series Firewalls Support and Help
Fortinet next-generation firewalls (NGFWs) are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet firewall consultants can assist your business to deploy your Fortinet firewalls to protect your digital resources at the enterprise perimeter, within the data center core, at branches, and at the cloud edge.
24x7 Microsoft Windows 7 Consult
Integration Support Microsoft Windows 7 Migration
Progent's certified engineers can provide offsite and on-premises support services to help your company to manage, support, and troubleshoot computers based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, disaster recovery, online access, smartphone and tablet management, wireless configuration, and remote system monitoring and alerts.
Anti-Spam Installation support
Award Winning Information Technology Consulting Postini
E-Mail Guard is Progent's economical spam filtering and antivirus service that offers small businesses world-class defense against spam, viruses, DHA attacks, and other forms of e-mail-based attacks on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a full suite of web-managed anti-spam and antivirus services that stop email assaults before they can penetrate the network firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, irrespective of server vendor, hardware technology, or data center location.
Consultant Services NetApp Disaster Recovery
NetApp MetroCluster Switchover Consultant
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 300km apart from each other. Progent's team of seasoned network consultants can assist you to plan, deploy, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing help with procedures such as assigning shelf IDs, arranging plexes layout, provisioning volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network, and verifying your MetroCluster DR system to prove compliance with industry standards and regulatory requirements.
Duo Identity Authentication Professionals
Duo MFA and Single Sign-on (SSO) Help and Support
Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
802.11ac Wireless Support and Help
wireless IP phone configuration Integration Support
Progent's Cisco-certified wireless technology experts can help you to configure, administer, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Operations Manager Case Study
Microsoft Operations Manager Example Application
Before Progent's Microsoft Operations Manager solution, system problems were approached reactively, after workers were impacted by them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now fix system issues before they grow to be critical enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients suspect that the problems exist. Progent supports MOM 2005 and MOM 2000 to provide small company networks enterprise-class service continuity, safety and performance.
Flexential Internet Data Center Consultant Services
Consult Flexential Colocation Center
Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent has a team of network experts based in the Tampa area, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recovery/business continuity preparedness experts. Progent can also help your business to plan and carry out a move to the Flexential facility with services such as planning system configuration, recommending hardware components, system setup and validation, debugging, streamling online network management, and educating your network staff.
Expert Microsoft Certified MS SQL Server Programming
Development Company SQL Server Capacity Planning
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer professionals as well as to network users, lessening the complexity of designing, integrating, managing, and accessing company information and database programs in environments ranging from handheld devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with real-world expertise and wide knowledge in planning and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Online Support Services At Home Employees Collaboration
Remote Support Work from Home Collaboration Software
Progent can help small and medium-size organizations to configure collaboration technology to enable their teleworkers to benefit from positive teamwork with colleagues and other stakeholders.
System Center 2012 Configuration Manager Support and Help
SCCM 2012 Upgrade Engineer
Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can assist you to build an infrastructure that fully supports SCCM 2012 by providing expertise with related Microsoft platforms such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and IIS.
Email Image Spam Protection Consultants
ProSight Spam Filtering Consulting
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Consultant Services Lync Server 2013 Edge Server Pool
Lync Server 2013 Reverse Proxy Server Services
Microsoft Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Microsoft Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and on-premises support services to help you to manage and repair your existing Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist you to design and execute a smooth Skype for Business migration.
ProSight Outbound Email Filtering Consultant Services
ProSight Email Security Specialists
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Configuration UNIX with Windows
Windows and Solaris Online Support
If your company runs a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISM and ISSAP-certified consultants can assist your whole enterprise in a wide array of security topics such as security administration procedures, security architecture and strategies, access control systems and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISA and CISSP stipulate the core competencies and international standards of knowledge that network security professionals are expected to master. These certification give executive management the confidence that those who have achieved their CISA or CISM qualification have demonstrated the experience and theory to offer world-class security support and engineering help.
Remote Troubleshooting Cisco Firesight
ASA Firepower Consultant
Cisco's Firepower NGFWs Firewalls deliver a major performance boost over Cisco's popular ASA 5500-X security appliances and include centralized control of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.
24-Hour Specialist CRISC Certified Risk and Information Systems Control Analyst
Professional CRISC Certified Risk and Information Systems Control Architect
Progent can provide the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management solution based on leading practices promoted by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.
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