Enlarging your telecommuter workforce can have a major impact on IT architecture, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Niterói organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top value. Progent can provide services that go from on demand expertise for getting you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Niterói, Rio de Janeiro businesses to with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide transition to a from-home business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support specialists combined with world-class ticketing and follow-up technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their current tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service enables you to expand your existing Call Desk organization by splitting delivery of Help Desk Call Center support services transparently between your in-house support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation tool for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can help your business to deliver best-in-class IT support to your at-home workforce, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Niterói, Rio de Janeiro company, call 1-800-993-9400 or visit Contact Progent.