Niterói Telecommuters Integration Support
Help Desk Call Center Solutions Consulting Services
Expanding your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Niterói organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from as-needed guidance for helping you over occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Niterói, Rio de Janeiro organizations to with any aspect of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide transition to a from-home business model, which could be motivated by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Center. Progent's Call Center services allow businesses to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current tickets, add details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Help Desk team by sharing delivery of Call Desk support services transparently between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your business to deliver world-class IT support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Niterói, Rio de Janeiro organization, phone
An index of content::
Biggest Technical Support Services Windows 2000 Server
Microsoft Windows 2000 Integration Services
Progent's certified Windows Server 2000 experts can provide computer support and IT consulting services for the complete line of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and troubleshooting services include system planning, installation, project management, on-site and remote technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.
CRISC Certified Risk and Information Systems Control Specialists
CRISC Certified Risk and Information Systems Control Auditor Consultancy
Progent can provide the services of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to match your company's risk tolerance, business goals, and budgetary guidelines.
Expert Microsoft Certified Office Word forms Consultancy
Consult Microsoft 365 Word and SharePoint
Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a wide range of affordable online support services to assist you to manage and troubleshoot your existing Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between different releases of Word, interfacing Word with different Microsoft Office applications such as Office Excel and Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security consulting, smart phone integration, and remote training sessions tailored for individuals or groups.
24x7x365 Navision and Dynamics NAV Remote Support
Expert Microsoft Certified Contract Programming Firm Dynamics NAV MRP
Progent offers online and onsite deployment, upgrade, customization, training for Dynamics Business Central/Navision.
Hybrid cloud integration Consultancy
Consultancy Hybrid cloud integration
Progent offers expert online consulting services to help organizations connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Consulting Database Development
Database Engineers
Progent's certified database developers offer businesses of any size remote support for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include installation and configuration, application design and coding, administration services, replication and synchronization solutions, storage management, tuning, migration, information security, backup and recovery options, troubleshooting, and webinar training.
VMware Hy7brid Cloud Specialists
Consulting VMware GSX Server
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid cloud deployments. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.
Consultant Outlook autodiscover
Online Help Outlook autodiscover
Microsoft 365 Exchange Online allows you to utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower hardware expense and management hassle. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable online support to help your organizations to evaluate the benefits of Microsoft 365 Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.
macOS and Windows Computer Consultant
Computer Consultants Apple Mac and Windows
Microsoft Office for Mac allows Apple Macintosh users to run the world's most popular business programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who run Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that mix Mac with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Apple Mac and Windows systems.
Web Commerce Integration
Coder Web Site
If you want to update your corporate web site, create internal websites for applications such as HR or employee education, design a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can provide skilled and experienced web designers. Progent's experts can also show you how to design and manage a safe, robust server and communications network, including off-site and wireless connectivity, to support your web tools.
NetApp Disaster Recovery Specialist
Consulting NetApp Clustered Data ONTAP
Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises expertise for NetApp's entire family of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.
Exchange 2007 Edge Server Specialists
Microsoft Exchange Support and Integration
Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, simplifies long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent offers the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.
Aironet Remote Consulting
Aironet 2700 Access Point Network Engineer
Progent's Cisco-certified wireless integration consultants can assist you to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft Exchange Server Migration Consultant
Exchange 2010 Upgrade Technology Professional
Progent's Microsoft-certified engineers can provide low-cost remote and on-premises help to implement your upgrade to Microsoft Exchange 2010, produce comprehensive documentation of your upgraded email environment, train your network support team and end users to get them ramped up rapidly on Microsoft Exchange 2010, and offer ongoing management services and technical help. Progent's consultants can also help you migrate from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.
At Home Workers Infrastructure Consulting Services
Remote Employees Network Infrastructure Technical Support Services
Progent can help small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support remote workers.
Consultants Exchange 2019 Configuration
Exchange 2019 Compliance On-site Support
Progent can assist you in any phase of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing HA architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.
Biggest scom 2016 reporting server Support and Help
scom 2016 Consultants
System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for key workloads by offering unified, cross-platform monitoring of IT infrastructure installed throughout local datacenters and cloud environments. Progent's SCOM consulting group offers advanced remote and onsite support to assist organizations of any size to design, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can help your company to move to SCOM 2016 from earlier versions of Operations Manager or from different monitoring platforms, or combine a variety of monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
ProSight Email Denial of Service Protection Specialists
ProSight Email Guard Spam Filtering Services Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Consulting Small Business Network Management Outsourcing
Professional IT Management Outsourcing
Progent's ProSight portfolio of managed services are intended to offer businesses who maintain small internal network administration and support teams with affordable access to enterprise-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed IT services include fixed IT maintenance expenses, smart automation of routine management tasks, ongoing adoption of the latest information technology, smooth migration from older technology to modern solutions, improved alignment of information technology with business objectives, access to seasoned IT consultants, and allowing management to focus on business issues instead of ever-changing network technology.
Connectix Virtual Server Remote Support
Support Outsourcing Microsoft Server Consolidation
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on software first developed by Connectix, delivers the power needed to accomplish server consolidation, application upgrade, and server quarantine projects via virtualization technology in an enterprise-class IT environment with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to enhance ROI in application development and piloting, migration from outdated mission-critical applications, and hardware consolidation. Progent's professional Virtual Server consultants can assist your business to evaluate and integrate Microsoft Virtual Server 2005.
Microsoft Office SharePoint Server 2007 IT Consultants
Professionals Microsoft Office SharePoint Server 2007
Progent’s Microsoft-certified consultants can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a central location for your workers or customers to connect to, manage, distribute and interact with relevant data, documents, and software and to interact with other people. It enables quicker and better decisions, more efficient sharing across teams and more economical business practices. The main objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available within and outside an organization. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they’ve created in a manner that makes data convenient to find, download and apply.
Cisco AnyConnect Remote Support
Firepower Technology Consulting Services
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Proxim Online Support
Technical Support Wireless Link
Progent’s wireless engineers can help small organizations plan, choose, evaluate, install and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a level of protection that matches or exceeds wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and install the wireless connectivity technology that align best your company requirements.
Contact Progent
Progent Contact
For small companies considering Progent's IT outsourcing, design expertise, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
Microsoft Consulting Best Practices Small Office IT Outsourcing
Problem Escalation Through Teamwork Assessment
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.
24 Hour Microsoft Dynamics GP Online Technical Support
Microsoft Dynamics GP IT Consultants
Progent’s Microsoft certified consultants offer a range of support services for Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP tool built, like all Microsoft accounting tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and integrate, and with its segmented design you can purchase only the capability you currently need, with the ability to expand clients and enlarge functionality when necessary. Progent’s Dynamics GP/Great Plains consulting experts can show you how to install, customize and manage the latest release of Dynamics GP or migrate efficiently from an earlier edition.
Microsoft Certified Partner 64-bit Server Consultants
64-bit Computing Specialists
Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and repair a system-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the important 32-bit programs that you intend to keep plus the new 64-bit versions of software you plan to install.
Check Point UTM-1 Edge Security Consultants
Security Evaluation Check Point 5000 Firewalls
Progent's Check Point Software firewall consultants can show you how to plan, deploy, and manage firewall environments that rely on Check Point NGFW firewalls and Check Point's cloud-based security services. Progent can also assist you support legacy Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.
macOS Implementation Consulting Companies
OS X Troubleshooting Professional
Progent offers national remote phone support and consulting services for companies who run Apple Mac OS X environments or whose information systems feature a mix of Mac with Microsoft Windows technology. Progent's consultants offer Apple macOS and Mac OS X clients a range of services including desktop support, upgrading to the latest edition of Mac OS X from other earlier editions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Online technical support offers maximum leverage for your information technology dollar by preserving client efficiency and limiting the hours charged for network repair services. Sophisticated online support technology and experienced technicians and consultants combine to enable Progent to handle the majority of network problems without wasting time and expense by going to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to assist with the toughest system problems.
Support Fault Tolerant Interoffice Connectivity
Technical Support Services Fully Redundant Internet Network
Progent’s Disaster Recovery/Business Continuity specialists have in-depth experience helping small and mid-size businesses to reduce network downtime by providing affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, backup/restore solutions, and non-disruptive system maintenance. Progent’s business continuity experts can assist you to plan and validate a sensible business continuity plan that matches your business needs and IT budget. Progent’s disaster recovery specialists can assist you to architect, implement, and maintain resilient technologies such as redundant Internet connectivity, virtualization, fail-over clustering, network load balancing, continual online backup, and geographically dispersed data centers.
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