Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Pasadena organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Pasadena, California companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current tickets, add information, and upload screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service enables your company to expand your current Call Center staff by sharing delivery of Help Desk Call Center services seamlessly between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class technical support to your telecommuters, see Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Pasadena, California organization, phone 1-800-993-9400 or go to Contact Progent.