Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Pasadena organization to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Pasadena, California organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.
Help Desk Support for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center organization by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Pasadena, California organization, phone 1-800-993-9400 or refer to Contact Progent.