Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Pasadena company to pick the right tools and adhere to best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Pasadena, California organizations to with any aspect of building a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, organization-wide switchover to a teleworker workforce, which might be the result of an epidemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking software to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to supplement your existing Help Desk staff by splitting responsibilities for Call Desk support seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Pasadena, California company, phone 1-800-993-9400 or refer to Contact Progent.