Expanding your telecommuter workforce may have a significant effect on network infrastructure, security, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Pasadena organization to pick the right tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Pasadena, California organizations to with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their current trouble tickets, add details, and upload screenshots and relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to augment your current Help Desk organization by sharing delivery of Call Desk support services transparently between your regular support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Pasadena, California business, phone 1-800-993-9400 or visit Contact Progent.

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