Enlarging your at-home workforce may have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Pasadena company to select the right technologies and follow best practices in creating and maintaining a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.
Progent's consultants can assist Pasadena, California organizations to with any facet of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Help Desk Services for At-Home Workers
An emergency, company-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop technical support from help requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, add details, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows you to expand your existing Help Desk staff by splitting responsibilities for Help Desk Call Center support services transparently between your regular support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a collaborative support model based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home employees, refer to Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Pasadena, California company, call 1-800-993-9400 or visit Contact Progent.