Pasadena Work from Home Employees Connectivity Consulting and Support
Help Desk Call Center Solutions Consulting Services
Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Pasadena company to pick the right technologies and follow leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Pasadena, California businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, company-wide transition to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Help Desk staff by sharing delivery of Call Desk services transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service uses a collaborative support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Pasadena, California company, call
An index of content::
Infor SyteLine CloudSuite Purchasing Management Engineer
Consultants Infor SyteLine CloudSuite
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing, distribution and service organizations to simplify complex supply chains and streamline critical business processes in order to bring products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite consulting that can range from as-needed guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.
CISA Certified Cybersecurity Audit Consultancy
Compliance Audit CISA Certified Auditor
The Certified Information Systems Auditor credential is a globally recognized achievement that signifies expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA accreditation has candidates pass a comprehensive test given by the ISACA professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist companies in the areas of IS audit services, information technology administration, network assets and architecture lifecycle, IT support, protection of information resources, and disaster recovery preparedness.
Microsoft Exchange 2010 Migration Technology Professional
24-Hour Microsoft Exchange Server Upgrade Engineer
Progent offers comprehensive help for every step of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project planning, specification of all new software licenses and hardware required, suggested sourcing, pilot verification at customer location or at Progent's test lab, managing transitional coexistence between Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous servers, and webinar training for customer's support staff and end users.
Immediate SQL Server 2016 Enterprise IT Consultants
SQL Server 2016 Standard Specialists
SQL Server 2016 offers major enhancements in speed, scale, security and compliance, availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.
ProSight Network Health Assessment Engineer
Remote Network Monitoring Professional
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner and more secure Active Directory implementation. Both versions also provide the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime.
Office Entourage for Mac Trainer
Microsoft PowerPoint for Mac Training
Progent can provide one-on-one training designed for people who want to expand their knowledge of the macOS and OS X platform, Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar classes for macOS and Mac OS X application software.
Windows Server Essentials Professional
Windows Server Essentials Backup Consultants
Progent's consultants offer budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent offers comprehensive project management to help you design and execute an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.
VoIP soft phones Engineer Openings
Universal Inbox Consultants Remote Support Job
Progent's company culture will make you a better consultant by improving your technical knowledge and boosting the loyalty of your customers. Progent delivers this promise by recruiting the top consulting talent for you to operate with, offering a state-of-the-art system architecture, using specialized application tools to deliver the highest quality of support, and by optimizing proven operational models for attracting and retaining clients.
Microsoft SQL Consultant Services
Microsoft SQL Services
Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals as well as to information workers, lessening the complexity of creating, deploying, managing, and using company information and database programs in environments ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Windows PC Simulation on Mac Support Outsourcing
Support and Setup VirtualPC for macOS
For businesses with a combination of Apple Mac and Windows computers, there are two popular solutions for using Windows-only software on a Mac: remote access to a physical Windows computer or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach a Mac to a remote Windows-powered PC to run Windows software and access network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac system so that you can use Microsoft Windows programs directly. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these products for running Microsoft Windows programs on your Macs and can also assist your company to evaluate and configure third-party products for Windows platform simulation.
Exchange 2013 Voice Mail Specialists
Exchange 2013 Unified communications Computer Consultant
Exchange Server 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements favorably impact vital IT areas such as manageability, availability, security and compliance, operational costs, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, design a cost-effective validation and rollout plan, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.
Exchange 2016 SharePoint integration IT Services
Exchange 2016 In-Place Hold Computer Consultant
Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Internet Access Technology Professional
ISP Service Plan Selection Engineer
Progent can provide the cost-effective support of online Internet connectivity experts to help your company to assess or enhance your ISP services so your Internet access solution matches your business requirements. Services available from Progent include evaluation of your existing bandwidth utilization, carrier and plan comparison and selection, network provisioning, and overseeing a seamless move to a different ISP and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP architectures.
Cisco and Microsoft Certified Experts Engineers Ransomware Recovery
WannaCry Ransomware Cleanup Engineers
Progent's accredited security and compliance consultants can conduct cybersecurity evaluations of enterprise-wide security to validate your company's cybersecurity profile adherence to important international cybersecurity standards. Progent can provide subscription-based managed services for security monitoring, on-demand company-wide security reviews, and targeted cybersecurity evaluations for critical areas of cybersecurity such as Active Directory or cloud applications. Progent's certified security consultants can also carry out extensive information security audits to determine your organization's compliance with key industry security standards such as HIPAA, PCI, and ISO 17799.
SMS Server 2003 Upgrade Network Engineer
Remote Microsoft Certified Expert Systems Management Server IT Services
Progent's Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important applications rapidly and automatically to appropriate workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by increasing your knowledge of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by fully utilizing the administrative functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and resource tracking management including software and hardware inventory.
Microsoft Windows 7 Engineer
Microsoft Certified Expert Windows 7 Help Desk Engineer
Progent's Microsoft certified consultants offers remote and on-premises consulting expertise to help you to administer, maintain, and troubleshoot computers based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, data and identity protection, backup and restore, remote connectivity, smartphone and tablet management, Wi-Fi network design, and 24x7 network monitoring.
Remote Workforce Professionals
Top Quality Teleworker Solutions Technical Support
Progent has 20 years of background helping small and mid-size businesses to design, implement, optimize, administer, and debug IT networks that incorporate telecommuters.
Supplemental Help Desk Technical Consultant
Shared Help Desk Support
Progent's Co-managed Call Center service allows your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Cisco Certified Experts Help Desk Sharing Technology Consulting
Microsoft, Cisco and Security Certified Experts Co-managed Call Center Professionals
Progent's Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
System Center 2016 and SQL Server Help and Support
Professional System Center 2016 and SSRS Reporting
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, enhancing and repairing Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Aironet 1600 Access Point Network Consultants
Remote Support Cisco Prime Infrastructure
Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or on-premises integration and troubleshooting services to help your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet wireless access points to accommodate your unique workplace design, building structure, and expected network traffic.
iOS patch management Engineers
Patch management services Professionals
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, endpoint devices scanners, network infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices like sensors and robotics.
System Center 2016 and Exchange Online Integration Technical Support
System Center 2016 and Windows 10 Integration Consulting Services
System Center 2016 provides major improvements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team offers advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
Top Rated Wi-Fi 6 Wireless Site Survey Support and Setup
Onsite Wireless Site Survey Integration Support
Progent's wireless site survey services make it easy to design, install and debug a Wi-Fi LAN optimized for your facilities, offering your business a WLAN that delivers the coverage, speed, density, QoS, security, and roaming capability your company requires. Wireless site survey services from Progent include remote predictive analysis for designing a Wi-Fi network and on-premises survey services for validating, tuning, and debugging a functioning wireless LAN.
Google Cloud Identity Specialists
Professionals Google Cloud hybrid cloud solutions
Progent offers affordable online and on-premises support to assist companies to migrate any part of their critical network resources to Google Cloud Platform (GCP). This can save time and hardware costs and enable access to Google's cutting edge machine learning tools. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.
Specialists SCCM 2007 Upgrade
Specialists SCCM 2007 Hardware Inventory
Progent can assist your business to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve security, and boost worker output by ensuring that critical applications stay current, managing licensing, and reporting resource usage profiles so you can make smart purchasing decisions. Once you are ready to upgrade your SCCM 2007 change management solution, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.
Online Troubleshooting Mission Critical IT Applications
Emergency Virtual Server Technology Consultants
With virtual server technology, businesses can run many virtual servers on one physical server. Virtualization technology allows businesses to enjoy all the advantages of server segmentation, but without the expense that goes with purchasing additional server hardware. Virtual servers are the critical technology for private clouds, which provide major benefits including lowering the costs of hardware, datacenter facilities, and administration while enhancing information security, system reliability, and recoverability. Other key server management options are server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can assist you with all areas of server virtualization and administration to allow your business to contain costs and save time.
Sun Solaris Upgrade Consultant
Largest Solaris to Windows Migration
Progent can assist you to design and execute a smooth migration from a Solaris-powered information environment to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can assist you to guard your data and minimize business disruption by designing an efficient migration plan that protects your existing assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of current environment, transition strategy and testing, Exchange migration services, information and application transition, and processor and storage migration and economization.
NetApp SAN Fabric Consultant
NetApp Disaster Recovery Engineers
Progent can provide enterprise clients the help of a certified NetApp consultant to deliver remote or on-premises support for NetApp's complete line of SAN storage products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently following best practices.
ISR Routers Remote Support
24/7 ISR Router Computer Consultant
Cisco offers an extensive product line of routers including appliances designed to provide the security, performance, and reliability demanded by customers ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you add new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Series Routers.
Urgent Windows Server 2008 R2 Online Support
Expert Microsoft Certified Windows Server 2008 Security Online Consulting
Windows Server 2008 represents a major step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide a better platform for web publishing. Progent can help your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, technical support, education, staffing, monitoring, and security engineering expertise.
Offsite Workers Infrastructure Specialists
At Home Workers Infrastructure Support
Progent can help small and mid-size businesses to plan, set up and debug the network infrastructure for remote workers.
Double-Take Availability Consultant Services
DoubleTake Carbonite Software Availability Support and Setup
DoubleTake/Carbonite Software publishes a selection of tools intended to provide small and midsize companies a variety of affordable solutions for replicating and recovering vital workloads including Exchange, Microsoft SQL, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have in-depth experience incorporating DoubleTake/Carbonite technology into small company IT systems to achieve an advanced level of availability and disaster recovery capability at an affordable price.
Select Topic: