Enlarging your remote workforce can have a major effect on network architecture, security, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Pasadena company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services ranging from on demand expertise for helping you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Pasadena, California businesses to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide changeover to a from-home workforce, which could be motivated by an epidemic or as a component of a business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit their active trouble tickets, add information, and upload screen captures and attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your company to augment your current Help Desk staff by sharing delivery of Help Desk support services transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collaborative support model utilizing the leading PSA platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your at-home workforce, refer to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Pasadena, California company, phone 1-800-993-9400 or visit Contact Progent.