Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Pasadena organization to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Pasadena, California companies to with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and unified management.

Help Desk Support for Teleworkers
An emergency, organization-wide changeover to a teleworker business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update their current tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your current Support Desk staff by splitting delivery of Help Desk services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Pasadena, California business, call 1-800-993-9400 or refer to Contact Progent.