Pasadena At Home Workers Solutions Consultants
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Pasadena organization to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can help Pasadena, California organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.
Help Desk Support for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center organization by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Pasadena, California organization, phone
An index of content::
Les Kent has a 35-year track record of effective network integration, business administration, marketing, and operations. He has shown a knack for creating elegant information technology solutions while working as a network designer, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major enterprises.
Engineers Citrix XenServer
Citrix XenServer Consult
Progent's Citrix-authorized consultants can help you to evaluate the business advantages of XenServer as well as additional Citrix platforms, and can help your IT organization to plan, test, execute, troubleshoot, and support a XenServer solution. Progent can in addition analyze your existing Citrix technology environment and show you how to enhance resource utilization, performance, security and compliance, availability, and recoverability.
Urgent Great Plains Online Consulting
Microsoft Financial Software Online Consulting
Progent can show you how to plan and execute an efficient move to Microsoft Dynamics GP so that you preserve your data, improve your protection, enhance your analytics, take complete advantage of Microsoft Office integration, and reduce productivity disruption by designing and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to produce specialized business applications and eCommerce solutions that work seamlessly with Dynamics GP.
Biggest Visual Basic for Applications for Mac Help and Support
Remote Desktop Connection for Mac Integration
Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular office productivity programs. Progent's Apple-certified Mac experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that mix Mac with Windows systems with complete resource sharing, or networks which intentionally limit collaboration between Mac and Windows systems.
SQL Server 2014 In-memory ColumnStore Technical Support Services
SQL Server Analysis Services Network Consultants
Microsoft SQL Server 2014 incorporates major improvements in critical areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises consulting services such as planning, configuration, management, remediation, and application development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.
Support Offsite Workers Collaboration
Teleworker Collaboration Technical Support
Progent can help small and medium-size businesses to set up collaboration applications to enable their at-home employees to engage in productive teamwork with colleagues and other stakeholders.
Wireless Site Survey Technical Support Services
Wi-Fi Site Survey Troubleshooting
Progent’s Wireless Site Survey helps you to design and install a Wi-Fi wireless network optimized for your environment, providing your business a WLAN that has the reception, speed, load-handling capability, QoS, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed onsite service.
Emergency Expert Microsoft Certified IT Consultant Remote Monitoring and Reporting
Microsoft Operations Manager Support
Medium-size businesses can get all the benefits of Microsoft System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT support packages, medium-size organizations can select a simple co-sourcing service program based on Operations Manager 2007 with network monitoring, automated warnings, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent can provide a complete 24x7 outsourcing package. Progent supports Operations Manager 2007 to provide medium-size company networks world-class availability, protection and performance.
Cloud Backup Security and Compliance Online Technical Support
24 Hour Offsite Managed Backup and Recovery Services Professionals
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information.
Aironet Specialists
Aironet Ruggedized APs IT Consultants
Progent's Cisco CCIE Wi-Fi network consultants can provide online or on-premises configuration and debugging services to help you to plan, configure, update, optimize, manage and debug Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet wireless access points to work with your specific workplace design, building structure, and expected network traffic.
Linux RedHat Phone-based Specialist
Award Winning Linux RedHat Phone-based Specialists
Progent provides nationwide online technical support and consulting services for companies who operate networks powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Online technical support provides maximum return for your IT budget by protecting client efficiency and shortening the time billed for computer analysis and repair. Advanced remote support tools and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues without wasting time and money by traveling to your location. In most of situations your network issues can be dealt with by telephone or through a mix of phone help and online network analysis. Progent can make available Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the toughest network issues.
Data Protection Manager 2016 Business Continuity Outsourcing
Data Protection Manager 2016 Security Support Services
Microsoft System Center 2016 Data Protection Manager provides automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, implement, administer, and troubleshoot a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional guidance to help you through challenging issues or provide comprehensive project management or co-management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.
Remote Employees VoIP Setup and Support
Computer Consultant Offsite Employees IP Voice
Progent can assist small and medium-size companies to deploy VoIP technology to give their at-home workforce the advantage of seamless extensions of the corporate phone system.
Helpdesk for at Home Workforce Remote Technical Support
24x7 Online Support At Home Workers
Progent has 20 years of experience assisting small and medium-size organizations to plan, install, tune, manage, and debug computer networks that incorporate telecommuters.
Branch Location Remote Consulting
Award Winning Branch Office Online Support Services
Years of background providing Microsoft support and Cisco network consulting has allowed Progent to build an unmatched capability for supporting branch offices that require IT service with the flexibility associated with with small companies but which offers effective communications, complete documentation, and adherence to corporate IT protocols. If your enterprise maintains a branch office situated anywhere in or any area covered by Progent's consultants, Progent can offer a broad array of on-premises and remote network consulting services and system design expertise.
Top Oracle 10g Integration Support
Microsoft and Cisco Oracle database Engineer
Progent offers affordable remote access to an authorized Oracle database administration consultant or an Oracle software developer. Progent offers comprehensive DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide consulting for Streams replication tools and Oracle Database Resource Manage.
Consulting Services Microsoft Exchange Server 2016 Upgrade
Exchange Server 2016 Upgrade Integration
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
MS Microsoft Virtual Server Engineers
Virtual Server 2005 Consultancy
Microsoft Virtual Server, run on the Windows Server 2003 platform and powered by software originally produced by Connectix, delivers the power needed to accomplish hardware reduction, software migration, and server isolation projects via virtualization techniques in an enterprise-ready computing network with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies wishing to enhance ROI in software development and piloting, migration from outdated line-of-business applications, and hardware consolidation. Progent's certified Virtual Server consultants can help your IT staff to assess and integrate Microsoft Virtual Server 2005.
Consultant Prices Networking Group
Consultant Hourly Cost Small Business Computer Consulting Services
Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick repairs so you won't be tempted to allow less critical problems to fester.
After Hours Microsoft Lync Server 2013 Consultant
Consultant Lync Server 2013 Edge Server Pool
Progent's Microsoft consultants can help you to assess the benefits of Microsoft Lync Server for your environment and can help you to design and execute an installation of Microsoft Lync Server that unifies the administration of Instant Messaging and Presence and increases the productivity of your office staff, at-home workers, and mobile workforce. Progent's consultant's can in addition help you to carry out an efficient upgrade to Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how you can use Lync Server 2010 to improve the collaborative capabilities of MS Office programs, and offer webinar training and ongoing technical support for Microsoft Lync and other Microsoft platforms.
Microsoft Access scripting Programming Firms
Microsoft Access application programming Services
Progent offers economical remote consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for Access application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide tailored webinar classes for Office Access programming and database administration.
Small Office Small Business IT Support Firm
Emergency Small Office Server Troubleshoot Expert
Progent's Microsoft and Cisco certified network consultants offer advanced help with a wide range of technologies and can deliver that expertise by phone nationwide or onsite in major cities across the United States and anywhere in . Progent provides remote support for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network specialists for the toughest network problems, as well as the the support of CISA-qualified security engineers to assist with high-level security planning and troubleshooting. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States.
Juniper SRX Series Firewall information Systems Audit
Juniper SRX Series Firewall Cybersecurity Contractors
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Integration Support Cisco RADIUS Security
24-Hour Technical Support Cisco Virtual Private Network
Cisco's security and remote connection technology for small organizations provide a comprehensive range of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN line features routers, firewalls, intrusion detection systems and VPN concentrators. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your company objectives.
24x7x365 Technical Support Fedora Linux
Mandriva Linux Consulting Services
Progent's Linux consulting experts provide small businesses and developers assistance with administering and supporting Linux systems that operate with Microsoft-based networks. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient one-stop source to show you how to create and maintain a secure and robust cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Word 2016 Computer Outsourcing Consultant
Expert Microsoft Certified PowerPoint 2016 Design Company
Progent's certified Microsoft Office and Office 365 consultants can help businesses of any size to integrate Microsoft Office desktop and Office 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers quick ROI and promotes better business outcomes. Progent can assist you to interface Microsoft Office or Office 365 apps with one another and with additional key Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems with different versions of Microsoft Office and offers live online training to individuals or groups.
After Hours MRTG Technical Consultant
Nagios Technical Consultant
Nagios and MRTG are powerful, free monitoring utilities that run under Linux and can be used to monitor UNIX/Linux environments, Microsoft Windows systems, or mixed-platform networks in which the Linux OS and Windows run side by side. The Nagios monitor lets system support engineers to monitor system services such as POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP-enabled network appliances including servers, routers, and switches. Progent's network monitoring consultants can assist you to use both these tools to streamline and repair your network.
XenApp Support and Integration
Citrix Virtual Windows Applications Consultancy
Progent's Citrix experts can assist you to plan, deploy, manage, and troubleshoot a virtual application delivery system based on Citrix XenApp. Progent's Cisco CCIE network engineers can help you enhance your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support experts can help you to administer and maintain an off-site datacenter that offers high uptime, advanced security, and fast recovery.
Windows Server 2016 Storage Spaces Direct Remote Troubleshooting
Windows Server 2016 Migration Troubleshooting
Progent's certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
SQL Server 2016 Development Outsourcing
Microsoft Certified Expert IT Consultants SQL Server 2016 Security
Microsoft SQL Server 2016 offers major improvements in speed, scale, security, high-availability, mobile computing integration, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Lync or Skype for Business, and SCOM.
Emergency Support for IT Service Providers Help and Support
Support for IT Service Firms On-site Technical Support
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT consulting team.
Microsoft Office 2003 Implementation Support
Microsoft Office 2000 Consulting Organization
Progent’s IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or developing an on-line eCommerce application, outsourcing your IT technical services can reduce costs and minimize risks, permitting network support budgets to grow in a more linear and controlled fashion than is possible by assembling a large, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available network architecture for your vital business software powered by Windows including Microsoft Office XP, Office 2003, and Office 2000.
Case Studies Proxim Wireless
Emergency School Wireless Example Application
Progent delivered a wireless networking solution that allowed a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing remote locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution provided improved performance and dependability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided protection against local interference.
Dynamics GP/Great Plains Support and Integration
Great Plains Migration Network Consultants
Progent’s Microsoft certified experts offer a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and business management solution built, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP family, provides a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is easy to install and configure, and with its modular design you are able to purchase only the capability you currently require, with the option to expand clients and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains Software consulting experts can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also older versions of Dynamics GP.
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