Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Pasadena organization to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from on demand guidance for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Pasadena, California organizations to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Help Desk Support for Telecommuters
An emergency, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to monitor or edit their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your existing Help Desk Call Center organization by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the leading PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class technical support to your telecommuters, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Pasadena, California organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • SQL Server 2016 Development Outsourcing
    Microsoft Certified Expert IT Consultants SQL Server 2016 Security

    Microsoft SQL Server 2016 offers major improvements in speed, scale, security, high-availability, mobile computing integration, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Lync or Skype for Business, and SCOM.

  • SonicWall VPN Security Consultant SonicWall TZ300 Firewall Compliance Auditor
  • Specialist Linux with Windows Microsoft Expert Windows, Linux, UNIX, Solaris Consultant Services
  • Subcontractor Job Network Consultants Contract Network Consultants Telecommuting Job
  • Pasadena Texas Telecommuters Expertise nearby Pasadena - Call Desk Outsourcing Consulting Experts
  • Sun Solaris Information systems Security Outsourcing Firewall Support UNIX
  • Support Office 365 Exchange Online and on-premises Exchange Exchange Online and on-premises Exchange IT Consultants
  • Support and Help IM Infrastructure Presence Awareness Help and Support
  • Technology Consulting Microsoft Essential Business Server IT Consulting MS Windows Essential Business Server
  • Telecommuter Jobs Cisco Consultant Top Network Consultant Career Opportunities

  • Emergency Support for IT Service Providers Help and Support
    Support for IT Service Firms On-site Technical Support

    Progent's Support for IT Service Firms lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT consulting team.

  • Temporary IT Staffing Support Consulting Experts Pasadena Baytown Missouri City Pasadena, Harris County 24 Hour Supplemental IT Support Staffing Services Consultants
  • Top Quality Online Technical Support wireless VoIP phone and Aironet APs Wireless Online Troubleshooting
  • Top Ranked Phone Support Remote Support Services Remote Computer Support Technology Professional
  • Top Rated Forefront TMG Technology Consulting 24x7 Threat Management Gateway 2010 Remote Troubleshooting
  • UCS server IT Services Unified Contact center Specialist

  • Microsoft Office 2003 Implementation Support
    Microsoft Office 2000 Consulting Organization

    Progentís IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or developing an on-line eCommerce application, outsourcing your IT technical services can reduce costs and minimize risks, permitting network support budgets to grow in a more linear and controlled fashion than is possible by assembling a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available network architecture for your vital business software powered by Windows including Microsoft Office XP, Office 2003, and Office 2000.

  • Ubiquiti UniFi Controller management Consulting Services Ubiquiti UniFi wireless LAN Consultant
  • VMware ESX Server Consultant Services 24-Hour VMware vSphere Consultancy
  • VMware Hy7brid Cloud Specialist VMware VCDX certified Consultants
  • Virtual Server Specialists Server Management Consultant
  • Windows Server 2000 Upgrade Microsoft Windows 2000 Consultant
  • Windows Server 2012 Essentials Services Windows Server Essentials Storage Spaces Consultancy
  • Windows Server 2012 R2 Private Cloud Professionals Windows Server 2012R2 Cloud Consultant
  • Windows Server 2012 R2 Remote Support Windows Server 2012 R2 Storage Spaces Online Help
  • At Home Workers Assistance nearby Pasadena - Call Desk Augmentation Expertise Pasadena
  • Windows Server 2016 Business Continuity Network Consulting Windows Server 2016 Integration Online Technical Support

  • Case Studies Proxim Wireless
    Emergency School Wireless Example Application

    Progent delivered a wireless networking solution that allowed a school to increase efficiency and eliminate the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing remote locations up to 2.5 miles apart and can extend to even longer distances. This wireless solution provided improved performance and dependability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided protection against local interference.

  • Windows Server 2016 Designer Service Windows Server 2016 Pasadena, CA
  • Windows Server 2019 Hyper-V Online Help Windows Server 2019 and SCVMM Outsourcing
  • Windows Server Hyper-V 2016 Management Network Consultant Windows Server Hyper-V 2016 Shielded VMs Engineer

  • Dynamics GP/Great Plains Support and Integration
    Great Plains Migration Network Consultants

    Progentís Microsoft certified experts offer a range of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial package and business management solution built, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP family, provides a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP/Great Plains is easy to install and configure, and with its modular design you are able to purchase only the capability you currently require, with the option to expand clients and enlarge functionality in the future. Progentís Dynamics GP/Great Plains Software consulting experts can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also older versions of Dynamics GP.

  • Wireless LAN Site Survey Remote Consulting 802.11x Wi-Fi Site Survey Engineer

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