Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Pasadena company to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can assist Pasadena, California organizations to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, add details, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk team by sharing responsibilities for Support Desk support services transparently between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the number one PSA platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Pasadena, California business, call 1-800-993-9400 or go to Contact Progent.