Pasadena Work at Home Employees Solutions Consulting Company
Help Desk Augmentation and Outsourcing Consulting
Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Pasadena company to select the appropriate tools and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Pasadena, California companies to with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter business model, which could be motivated by a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their current trouble tickets, enter details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Supplemental Service enables you to augment your current Support Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Pasadena, California company, phone
An index of content::
Emergency VMware NSX Topology Professionals
24-7 VMware VCDX certified Consult
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM and VMware NSX.
Virtual Help Desk Integration Services
Co-managed Service Desk Network Consultant
Progent’s Co-managed Call Center service allows your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
SCOM 2012 R2 Remote Consulting
SCOM 2012 Consultant
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
Consulting Services ProSight Data Protection Services ECHO
Top Quality ProSight Data Protection Services ECHO Consultant
ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information.
Ryuk ransomware protection and recovery Consulting Services
ProSight Next Generation Endpoint Protection Consultant
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks.
Microsoft SQL Specialists
Microsoft SQL Server Troubleshooting
Progent's certified SQL Server developers and database administrators offer remote consulting to help businesses of any size to create, administer, and maintain applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts offer help with any element of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Company-wide Standards for Best Practices Software Consulting Services
Computer Consultant Microsoft Solutions Framework Project Methodology
Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, in the trenches of network service, performing a wide range of technical projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not only expert IT skills, but also a consultant with field-tested methods for using computer knowledge to solve actual IT problems rapidly.
Smartphone Professionals
Wireless Specialist
Progent’s professionals offer expertise in multiple technologies related to mobile connectivity such as network topology, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified professionals can save your business time and expense by using their wireless background to help you choose and integrate mobile networking solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that mobile data devices perform better.
Professionals Microsoft Windows Server 2012 R2 Essentials
Windows Server Essentials Security Consultant Services
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to make the move from the traditional stand-alone in-house datacenter to the new hybrid computing model that includes both local and cloud-based resources. Progent's Microsoft-certified consultants offer budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to assess the possible productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent offers full-service project management support so you can design and execute a smooth move to Windows Server Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting help, troubleshooting, and training.
Microsoft Exchange 2003 Upgrade Online Consulting
After Hours Microsoft Exchange Upgrade Consulting
Progent's certified professionals provide technical help and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Microsoft Exchange 2003 Server include system design, installation, project management, onsite and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.
Microsoft Windows 7 Evaluation IT Consultants
Support Microsoft Windows 7 Migration
Progent's certified engineers can provide offsite and onsite consulting services to assist your company to administer, support, and troubleshoot PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, security and compliance, disaster recovery, online connectivity, mobile device integration, Wi-Fi network design, and 24x7 system monitoring and alerts.
UNIX with Windows Network Engineer
Solaris with Windows Specialists
Progent can help your business to plan and implement a smooth migration from a UNIX-powered IT system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application specialists can help you preserve your information and minimize productivity disruption by developing an effective transition strategy that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition support services available from Progent include analysis of existing infrastructure, migration planning and validation, MS Exchange migration support, data and application transition, and server and storage system transition and economization.
Jabber and Microsoft Office Setup and Support
Network Consultants Jabber and OAuth
Progent's Jabber consultants can provide online or on-premises expertise to assist businesses of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for the products, technologies and services that make up building an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.
On-site Support Citrix Receiver
Services Citrix virtual desktops
For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that maximizes the business impact of your IT system; configure XenDesktop technology with your servers, user computers, and peripherals; migrate your older virtual desktop software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your IT staff to follow best practices to maintain XenDesktop efficiently.
American Megatrends MegaRAC Consultant
Specialists Peppercon eRIC
Remote management cards offer IT managers complete control over a server without the requirement for an on-site presence. Using remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and manage a fault-tolerant company network that incorporates remote management cards and Progent can use these remote server management cards to deliver low-cost remote technical support. Progent has experience with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
UNIX with Windows Remote Support Services
Windows and Solaris Engineer
If your company runs a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISA and CISM-premier consultants can assist your entire organization in a wide array of security areas such as security management procedures, security architecture and strategies, connection control products and methodology, applications development security, business processes security, hardware security, telecommunications, network and Internet security, and business continuity planning. CISA and CISSP stipulate the basic skills and international standards of knowledge that network security professionals are expected to possess. These accreditations offer executive management the confidence that those who have earned their CISA or CISSP qualification have the experience and knowledge to offer world-class security support and engineering help.
Juniper Junos Compliance Auditor
Juniper Junos os Cybersecurity Firms
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Professional MRTG
Nagios for Linux Consulting
Nagios and MRTG are useful, license-free monitoring tools that operate under the Linux OS and can be used to analyze UNIX environments, Microsoft Windows networks, or mixed-platform networks where Linux and Microsoft Windows run side by side. Nagios lets system managers to monitor network services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices including processors, routers, and switches. Progent's network monitoring consultants can show you how to utilize both these programs to tune and repair your network.
Information Technology Consulting Proxim
Proxim Tsunami Support and Help
Progent’s wireless engineers can help small companies design, choose, evaluate, install and maintain protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of security that matches or excels wired connections. Progent provides experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and deploy the wireless connectivity technology that fit best with your company needs.
Unified Mobility Manager Online Help
Top Quality Cisco Certified Experts Unified Single Number Reach Setup and Support
Cisco Cisco Unified Communications Manager (CUCM), originally known as CallManager, operates as the foundation of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with apps like Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's CCIE-certified consultants offer effective and budget-friendly remote and onsite expertise to assist organizations of any size to create and administer CUCM deployments by providing Unified Communications Manager configuration and troubleshooting services that deliver optimum business value. Progent's consultants can assist with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Case Study Wireless
24-Hour Wireless Integration Case Study
Progent provided a wireless integration solution that allowed a school to increase productivity and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is intended for connecting separate sites up to 2.5 miles apart and can reach even greater ranges. This wireless solution provided better performance and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided immunity to outside interference.
Wireless LAN Setup and Support
24-7 Consultants Wi-Fi Network
Progent can help you plan, deploy, manage, monitor, and repair a viable Wireless network architecture, select appropriate hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough wireless network security plan that is well aligned with the security plan for your entire corporate network.
Microsoft Certified Expert Small Business Server 2011 Computer Engineer
Microsoft Small Business Server 2008 Integration Support
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with hands-on background and extensive experience in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and servicing network solutions powered by the Microsoft SBS suite of servers and programs.
On-site Technical Support Tracking Service Costs
Microsoft IT Consulting Service Reporting
Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each client. The practice of detailing and archiving service activity allows more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
After Hours Windows Server 2000 Upgrade
Technology Consulting Microsoft Windows 2000
Progent's certified Windows Server 2000 consultants offer network help and information technology consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows 2000 Server configuration, update, and troubleshooting offerings include system design, deployment, documentation, on-site and remote technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Remote Support System Center 2016 Hybrid Cloud Integration
System Center 2016 Configuration Manager On-site Technical Support
Microsoft System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; unified management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
Hermes ransomware recovery Specialists
Locky ransomware recovery Consultant
Progent's ransomware consultants can assist you to assess your ransomware vulnerability, remotely monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
7600 Edge Router Help and Support
Carrier Routing System Online Consulting
Cisco offers an extensive product line of routers including appliances designed to provide the protection, bandwidth, and availability demanded by customers ranging from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and network availability. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.
Office 365 Exchange migration Technology Consulting Services
Microsoft Hybrid Configuration Wizard Remote Support Services
Progent can assist your business to understand the wealth of subscription plans available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid solutions that seamlessly combine on-premises and cloud products and services.
ransomware protection Professionals
Hermes ransomware recovery Technology Professional
Progent's ransomware consultants can assist you to assess your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and rebuild an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
CCIE Expert Certified Remote Consulting Aironet 1500 Access Point
Aironet 2700 Access Point Remote Technical Support
Progent's certified wireless networking consultants can assist organizations of any size to plan, deploy, administer and troubleshoot Cisco Aironet wireless AP environments to provide the throughput, range, capacity, scale, security and manageability required for transparent access between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and on-premises support for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist your business design and manage deployments of indoor and outdoor/industrial Aironet APs.
ASA and PIX Firewalls Troubleshooting
Network Consultants Cisco ASDM Firewall Management
Progent’s Cisco-Premier technology experts offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of protection, performance and reliability for information networks of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progent’s network experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24-7 Outsourcing Company Value Pricing
Consultant Rates IT Service Provider
Progent's pricing model is to bill for online service and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for quick solutions so you won't be tempted to allow minor problems to fester.
Automated Server Monitoring Troubleshooting
Consultants ProSight Patch Management
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your business.
Migration Help Microsoft Windows 2012 R2 Server
Microsoft Sharepoint Server 2016 Server Support
Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can help you design, deploy, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and Microsoft System Center Operations Manager.
Cisco Firepower 2000 Series Firewalls Computer Consultant
Cisco Firepower Management Consulting
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, administer and troubleshoot firewall solutions built around ASA 5500-X firewalls with Firepower Services.
24/7 Technology Professional Microsoft Teams dial plans
Microsoft Teams hybrid Technology Professional
Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
IT Consultant Microsoft Exchange 2016
Exchange Server 2010 Online Technical Support
Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and maintaining messaging solutions for businesses in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers compliance, high availability, easy access for remote and mobile users, efficient management tools, and seamless integration with telephony. Progent provides consulting and support services for Microsoft Exchange 2016, Microsoft Exchange 2013 Server, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 or Exchange 2013.
Aironet Outdoor APs Technical Support
Aironet Outdoor APs IT Services
Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or onsite integration and debugging support to help your organization to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP environments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your wireless ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to accommodate your unique workplace design, building structure, and expected workloads.
Microsoft Certified Lync Server 2013 and Exchange UM Server Consultancy
Specialists Microsoft Lync 2013
Progent's Microsoft consultants can assist your company to assess the benefits of Lync Server for your environment and can help you to design and carry out a rollout of Lync Server that unifies the management of Instant Messaging and Presence and increases the output of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also assist you to carry out a smooth migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server 2010 with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Microsoft Lync Server to improve the team-computing capabilities of MS Office applications, and provide training and ongoing technical support for Lync and other Microsoft technologies.
Firepower NGFW Firewalls Online Help
Cisco Firepower NGFW Firewalls On-site Technical Support
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and include centralized management and automation of modern security capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Collaboration Network Consultants
Unified CM SRST backup Consultants
Cisco Unified Communications Manager, formerly branded CallManager, is the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide a modern IP-PBX by integrating with apps like Unified CM IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified consultants offer effective and affordable online and on-premises expertise to help businesses of all sizes to build and administer CUCM environments by providing Cisco Unified Communications Manager configuration and technical support consulting services that deliver optimum business value. Progent's consultants can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN calling, installing ISR G2 routers with CUBE support, designing Cisco UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Capacity Planning Test Lab Specialists
PXE evaluation Lab Professionals
Progent's Test and Training Lab at the QTS Internet Data Center can be used for testing mission-critical applications, creating cost-effective system upgrade methodologies, evaluating and optimizing performance, planning or validating business continuity strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent clients without adequate in-house resources to assemble proper pilot systems, the lab reduces capital outlay and technical risk and helps keep vital network projects on schedule.
BlackBerry Software Remote Troubleshooting
RIM BlackBerry Exchange Support and Setup
Progent offers the support of BlackBerry-certified professionals who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, doing away with the need for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-expert consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's proven remote support model, provides small and mid-size companies an efficient solution for integrating BlackBerry devices and software seamlessly into their IT network.
On-site Support Cisco Content Distribution Manager
High Availability Load Balancing Remote Troubleshooting
Progent offers high availability load balancing support that addresses system load balancing, load balanced applications, network backbone routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.
Technology Professional CRISC Certified Risk and Information Systems Control Architect
CRISC Certified Risk and Information Systems Control Consultant Services
Progent offers the services of a CRISC-certified risk management consultant to assist your company to design and implement an enterprise risk management solution based on best practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and IT budget.
Signature-based Virus Protection Professionals
ProSight ESP Behavior-based Antivirus Consultant Services
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware.
Urgent Forefront TMG Network Consulting
After Hours Threat Management Gateway Online Help
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and offers a centrally administered web gateway that delivers a one-server platform for an array of security features such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting features, allows custom reports generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut costs and improve availability. Progent's Microsoft consultants can help you to plan and execute test and production implementations; interface Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.
Sun Solaris Cybersecurity Firms
UNIX Security Tech Services
If your company runs a Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire organization in a broad array of security areas such as security management practices, security design and strategies, access control products and techniques, applications development security, operations security, physical security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP define the core competencies and international standards of knowledge that information security professionals are expected to possess. These accreditations give executive management the assurance that those who have earned their CISM or ISSAP certification have demonstrated the background and theory to offer world-class security management and engineering help.
Macintosh Applications Education
Apple Motion Training
Progent's Mac consultants can support the creative aspect of Macintosh environments by providing consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Redhat Linux Specialist
Mandrake Linux Consult
Progent's Linux consulting services offer small businesses and software developers support for managing and supporting Linux systems that operate with Microsoft-based technology. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience provides you with an easy single source to show you how to build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Offsite Workers Endpoint Security Network Engineer
Computer Consultant At Home Employees Cybersecurity
Progent can help small and mid-size organizations to implement security protection solutions and provide response expertise required for remote workers.
Specialists Hermes ransomware recovery
ransomware removal and file recovery Consult
Progent's experienced ransomware recovery experts can help your business to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
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