Expanding your telecommuter workforce may have a significant effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Pasadena company to select the appropriate technologies and adhere to best practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Pasadena, California organizations to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide transition to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active trouble tickets, add details, and upload screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Help Desk team by sharing responsibilities for Support Desk support services transparently between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the number one PSA platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Pasadena, California business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

  • 24 Hour Sun Solaris Upgrade Help Migration Consultant Solaris-Windows
  • 24 Hour Windows 2019 Server Computer Network Support Firms Windows 2019 Server Computer Consulting Group Pasadena, United States
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    Progent can provide affordable remote access to IT engineers skilled in a broad range of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can provide help for all major backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent can help you to deploy, upgrade, or maintain data backup solutions for a variety of topologies including on-premises, remote, cloud-based, or a mix.

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    Mandriva Linux Professionals

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX 500 or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Progentís Microsoft certified consultants provide small and mid-size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important applications rapidly and reliably to appropriate users, reduce software costs and stay compliant by determining usage profiles, enhance Windows protection by improving your knowledge of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or location, and lower operational costs by efficiently utilizing the management functions built into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.

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  • Consult UNIX Consult UNIX
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    Progent can provide quick access to the expertise of seasoned Wi-Fi consultants who can assist organizations to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your company and help you to design, deploy, manage, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to select, configure, and position Ubiquiti UniFi wireless access points for your required coverage and throughput.

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    Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to permit minor problems to fester.

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  • IP phones Remote Support Services Cisco VoIP Phones and Unified CM On-site Support
  • Pasadena Baytown Missouri City Award Winning Teleworkers Consulting and Support Services in Pasadena - Help Desk Augmentation Consulting
  • IPsec VPN Forensics Services 24 Hour Cybersecurity Organization Firewall and VPN
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  • Ubiquiti UAP-AC WiFi access point Consultant
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  • ISA Server Consultants Microsoft ISA Server Support Outsourcing
  • IT Consultant Meraki 802.11ac AP Migration Meraki Outdoor Wi-Fi AP Network Consultants
  • IT Consultant Windows 7 Integration Remote Support Services Microsoft Windows 7
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    For corporations with branch offices in or any area covered by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and certified Cisco system specialists offer a range of IT consulting services such as project management, Sarbanes Oxley compliance, site relocations, enterprise security, system architecture, local or remote branch office support, and technical support for data center hosting environments. A Progent network architect can help you design a multi-site information system that makes efficient use of co-location facilities and Internet data centers. Progentís Microsoft Certified consultants can help major enterprises design, deploy and maintain major rollouts of updated versions of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progentís CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco products for connection solutions that incorporate basic, high-speed, integrated, and remote networking.

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  • Microsoft SQL Server Information Technology Outsourcing Company
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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end applications that can provide your business a significant competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    Progent's Linux support experts provide small companies and developers help with administering and maintaining Linux computers that operate with Microsoft-powered technology. Progent can give your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of expertise provides you with an easy single source to help you build and manage a secure and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable and more secure Active Directory implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability.

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