Expanding your remote workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Pasadena organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Pasadena, California companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
An emergency, company-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of online IT support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or revise the status of their current tickets, add information, and upload screenshots and relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your company to expand your current Call Center staff by sharing delivery of Help Desk Call Center services seamlessly between your in-house support staff and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class technical support to your telecommuters, see Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter solution for your Pasadena, California organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progentís Cisco-Certified network consultants offer professional PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible combination of security, performance and reliability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progentís network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi devices installed across multiple venues with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can help you to assess the benefits of UniFi technology for your environment and help you to design, deploy, manage, and maintain your UniFi ecosystem.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. UniFi devices running on multiple sites with thousands of access points can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can assist you to determine the benefits of UniFi technology for your environment and help you to design, deploy, administer, and maintain your UniFi ecosystem.

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    Our Experts Team provides support in important areas such as Apple OS integration and programs; Expertise for Linux-powered, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM expertise; Strategic and vertical program support; Chief Information Officer, business analyst, and project management services; Custom program development and integration; Web site, eCommerce, Electronic Data Interchange, and client information portal design and deployment; DBM management and efficiency consulting; Management intelligence expertise; and Telecom systems support.

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    E-Mail Guard from Postini provides continually updated spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your organization is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Management technology via Progentís E-Mail Guard spam filtering and antivirus service program. Progentís certified e-mail protection professionals can show you how to develop an email security strategy that incorporates spam filtering and virus defense services and processes.

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