Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and company processes. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Pasadena organization to pick the right tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Pasadena, California businesses to with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A fast, company-wide changeover to a teleworker business model, which might be motivated by a pandemic or as part of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active trouble tickets, add information, and append screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your business to augment your existing Help Desk team by splitting delivery of Call Center support transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the leading PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver best-in-class technical support to your from-home workers, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Pasadena, California business, call 1-800-993-9400 or refer to Contact Progent.