Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Pasadena company to select the appropriate tools and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns top business value. Progent offers support services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Pasadena, California companies to with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide changeover to a telecommuter business model, which could be motivated by a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit their current trouble tickets, enter details, and upload screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service enables you to augment your current Support Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class desktop support to your at-home employees, visit Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Pasadena, California company, phone 1-800-993-9400 or go to Contact Progent.