Enlarging your at-home workforce may have a major impact on network architecture, cybersecurity, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Pasadena company to pick the right technologies and follow leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent can provide services that go from on demand guidance for helping you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Pasadena, California businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, company-wide transition to a from-home workforce, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their current tickets, add details, and upload screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows you to supplement your existing Help Desk staff by sharing delivery of Call Desk services transparently between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service uses a collaborative support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Pasadena, California company, call 1-800-993-9400 or go to Contact Progent.