Pasadena Offsite Workforce Connectivity Consulting Experts
Call Desk Solutions Consultants
Expanding your telecommuter workforce may have a significant effect on network infrastructure, security, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Pasadena organization to pick the right tools and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Pasadena, California organizations to with any aspect of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk services allow organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center services utilize Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or update their current trouble tickets, add details, and upload screenshots and relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows you to augment your current Help Desk organization by sharing delivery of Call Desk support services transparently between your regular support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your teleworkers, visit Progent's Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Pasadena, California business, phone
An index of content::
Apple Mac IT Consulting
Consulting Services Mac
Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and custom training. Progent can assist clients to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone support and iPad management, or migrating to iCloud. For computer networks based solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is reliable, secure, fast and aligned with your company's objectives.
Biggest XenDesktop Onsite Technical Support
Citrix HDX Integration Support
Citrix offers a comprehensive family of products that provide enterprise-class manageability, expandability, and performance for virtualizing servers and for server-based delivery of Windows desktops and applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers Citrix XenServer and Essentials. Progent's Citrix-certified consultants can assist your company to evaluate the business advantages of Citrix technology and show you how to design, validate, deploy, troubleshoot, and maintain Citrix solutions.
Support and Help Dynamics GP Great Plains Software
Microsoft Dynamics GP ERP Technology Consulting
Progent’s Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP. Dynamics GP is a financial and ERP tool built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP provides a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its segmented design you are able to purchase only the capability you currently need, with the option to add users and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains support engineers can show you how to install, customize and administer the current release of Dynamics GP or migrate efficiently from an older version.
Development Group Power BI and SSAS
Development Companies Power BI Query Editor
Progent's Power BI consultants can help your business to plan, install, manage, update or troubleshoot your Power BI solution. Progent can also help you to prepare your source data for Power BI reports and dashboards. Progent can help you build and manage an onsite, cloud based, or hybrid architecture to run Power BI.
Network Load Balance Onsite Technical Support
Cisco Content Services Switch - Cisco CSS Support and Setup
Progent offers high availability load balancing consulting covering network load balancing, load balanced applications, network backbone routing, and content dispatching technology including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks 3-DNS.
ransomware preparedness evaluation Engineer
After Hours Professional Locky ransomware protection and recovery
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to defend against ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that minimizes your vulnerability to a ransomware attack and meets your business needs.
Juniper SSG550M Router Network Consulting
Juniper SSG320M Router Cybersecurity Team
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Information Technology Consulting Exchange 2016 Migration Planning
Online Consulting Microsoft Exchange Server 2016 Upgrade
Progent can help you in all phases of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Symantec Raptor Consulting Services
Symantec Security Firewall Configure
Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN appliances such as the Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN solutions. Progent can also help you design and implement a complete security strategy that can incorporate firewall/VPN devices and utilities, managed security and network defense services, system monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for on-going network help, administration, education, and security consulting.
Solaris Support and Setup
Solaris Setup and Support
Progent's Solaris family consulting services provide small and mid-size businesses and developers help with managing and supporting Solaris environments that run with Microsoft-powered technology. Progent offers your business contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad range of experience provides you with an easy single consulting firm to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Server Monitoring Technology Professional
Integration Support ProSight Automatic Patch Management
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity.
Professional Windows and UNIX
UNIX, Windows Professional
Progent's UNIX family support services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient one-stop source to help you create and manage a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Amazon Marketplace Web Service programming Contract Programming Firm
Cisco Certified Expert Amazon Marketplace Web Service Design Firm
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.
Information Transfer Support
Expert Training Online Technical Support
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
Office 365 AD FS Network Consultant
Microsoft 365 and on-premises Exchange Computer Engineer
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and within budget.
Firewall On-site Technical Support
Emergency ASA 5580 Firewall Troubleshooting
Progent's Cisco certified networking consultants can assist you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Threat Management Gateway 2010 Computer Engineer
Threat Management Gateway Technology Consulting Services
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of ISA Server 2006 and offers a easily managed Internet gateway that delivers a single-server solution for a variety of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to cut expenses and enhance availability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.
Immediate Microsoft Certified Expert Professional Excel 2013 desktop
Consult Excel 2013 desktop
Progent's certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote services to help your organization to plan, program, pilot test, install, manage, and debug business applications powered by any release of Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to move your current Excel applications to the latest releases of Excel, support Excel on iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility issues between different versions of Excel. Progent can provide as-needed support to clients who need a fast fix to a specific issue associated with Office Excel and Progent also offers comprehensive project management services for upgrading or creating line-of-business application software based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the special requirements of individual users or groups.
Infor SyteLine CloudSuite Installation Consulting Services
Infor SyteLine CloudSuite 9.01 Consult
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing and distribution companies to simplify complex supply chains and streamline key business processes to get products to market quickly and meet customer commitments dependably. Progent can provide the expertise of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or on-premises consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Emergency VMware SRM Disaster Recovery Professional
VMware Site Recovery Manager Compliance Consultant
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a DR solution powered by VMware SRM.
Azure Stack integration Consult
Engineers Azure Hybrid integration
Progent can help you with every stage of Microsoft Azure migration including needs definition, prerequisites evaluation, system design, pre-production testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so that your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure-based resources.
Microsoft SCVMM 2012 Virtual Switch Configuration
SCVMM 2012 Backup and Recovery Specialists
Progent can assist businesses of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an earlier edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize maximum business value.
Remote System Center Operations Manager Consulting
System Center Management Packs Consultant Services
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Juniper NetScreen information Systems Audit
Top Quality Juniper NetScreen Protecting
Progent's Juniper-authorized NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to the latest Juniper technologies, and repair network infrastructure issues in Juniper-only or mixed-vendor systems.
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