Pasadena Telecommuters Solutions Consulting Partner
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Pasadena organization to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Pasadena, California companies to with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and unified management.
Help Desk Support for Teleworkers
An emergency, organization-wide changeover to a teleworker business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's nationwide team of online technical support specialists combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update their current tickets, enter details, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service enables you to expand your current Support Desk staff by splitting delivery of Help Desk services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collective support model based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Pasadena, California business, call
An index of content::
Windows Server 2016 Hybrid Configuration Online Technical Support
Windows Server 2016 PowerShell Support Services
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a DR solution based on Microsoft's latest Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum witness.
macOS Technical Support Consultants
OS X Professional
Progent offers nationwide online help and troubleshooting services for businesses that operate macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft Windows products. Progent's engineers offer Mac clients a range of services including desktop support, migration to the current edition of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and Apple iPad support, or migrating to iCloud services. Online technical support provides maximum leverage for your information technology dollar by protecting user productivity and shortening the time billed for computer analysis and repair. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to solve most network issues without squandering time and money by going to your location. In most of situations your IT problems can be dealt with over the phone or through a mix of telephone help and remote access. Progent can make available Cisco certified CCIE network experts and CISA certified security professionals to assist with the toughest network issues.
Meraki Wi-Fi 6 AP Migration Consultant
24/7 Meraki Wi-Fi Access Point Help and Support
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for centralized management.
CISSP-ISSAP Certified Security Consultancies
ISSAP Certified Cybersecurity Architecture Technology Professional
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous testing and extensive experience with network security architecture. ISSAP security experts possess in-depth knowledge of access control systems and techniques, telecommunications and network protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can assist your company with all phases of architecture security.
SharePoint Portal Server 2007 Consultants
Online Troubleshooting SharePoint 2007
Progent’s Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server offers a common location for your workers or customers to connect to, manage, distribute and interact with useful information, documents, and software and to interact with other people. SharePoint enables quicker and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join workers, customers, workgroups and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, retrieve and apply. Progent's SharePoint experts can help your organization to maintain your current SharePoint ecosystem or upgrade to the current release of SharePoint Server or to SharePoint Online.
ransomware cleanup and file recovery Consultant
NotPetya ransomware recovery Consultants
Progent's seasoned ransomware recovery consultants can assist your business to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
SQL Server 2019 Analysis Services Technical Support Services
SQL Server 2019 Performance Tuning Integration Services
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for upgrading to SQL Server 2019 and can provide rapid online or on-premises access to consulting experts in solution design and integration, software programming, database administration, and cybersecurity.
Best Remote Support Microsoft 365 Android Integration
Office 365 Publisher Integration Help and Support
Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of product bundles intended for markets ranging from students and households to global enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to evaluate the many subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you derive top business value. Progent supports multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid solutions that seamlessly integrate local and cloud products and services.
NetApp MetroCluster Troubleshooting Professional
NetApp MetroCluster Troubleshooting Consulting Services
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with synchronous replication to provide rapid, zero RPO disaster recovery between datacenters located up to 185 miles apart. Progent's team of seasoned IT consultants can help your business to design, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing help with tasks like assigning disk pools, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery solution to show compliance with information assurance standards and government mandates.
SonicWall Auditing
SonicWall TZ300 Firewall Firewall Configure
Progent's SonicWall firewall consultants can help you deploy, maintain, and update SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection plan and design protection into your business processes.
Network Consulting VPN
Cisco VPN Computer Consulting
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business integrate and support Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to expand with your growing business needs. Progent’s Cisco-Premier network consultants support Cisco’s comprehensive family of hardware and software aimed at eliminating data theft, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user certification, permissions, and tracking from a graphical Web interface.
Microsoft Dynamics Business Central Integration Support
Microsoft Dynamics 365 Business Central Technical Support
Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) provides small and midsize businesses a single platform for financial management, inventory control, operations control, capacity planning, purchasing, sales, demand forecasting, and business analytics. Progent's Dynamics 365 Business Central/NAV consultants can assist you to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, on-premises, or hybrid deployment model.
Dynamics GP Integration Manager Technology Professional
Great Plains Accounting Consulting
Progent's seasoned application designers and software developers can help your company to build enhancements to Microsoft GP that address the unique requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a range of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Microsoft Certified Expert Windows Server 2019 and SCVMM Information Technology Consulting
Windows Server 2019 Deduplication Help and Support
Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in scale, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.
Online Visio Training System Engineers
Online Office PowerPoint Education
Progent's webinar training classes provide small businesses the affordability, convenience, and versatility of web-based seminars plus the proven training methods of seasoned teachers who use advanced collaboration software to simulate real-time, participatory learning environments. Progent offers online education for popular desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Project: Dynamics accounting and management products such as MS Dynamics GP; as well as other popular desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Supplemental Service Desk Remote Technical Support
Extended Call Desk Information Technology Consulting
Progent's Computer Contact Center Outsourcing Support Services for desktop support are intended specifically for small organizations who need fast access to a Help Desk Call Center with professional phone support and full escalation capability but who must work within a limited IT budget. Important features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Software Selection and Deployment.
Dynamics 365 Business Central Design and Installation
Dynamics 365 Business Central Consultant
Microsoft Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory, operations, project management, purchasing, sales, demand forecasting, and advanced reporting. Progent's Dynamics Business Central/NAV consultants can help you to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-hosted, onsite, or hybrid deployment.
Small Business Manage
Top Software Consulting Firm Small Business
Progent is a leader in economically delivering world-class IT help to small businesses. Progent's success in handling the network support needs of the historically underserviced small business market is the combined result of major technical and operational innovations that have removed a great deal of the conventional expenses out of managing IT support, injected unmatched professional expertise into the IT service system, and significantly streamlined the repair cycle.
24x7 Microsoft System Center Operations Manager Remote Technical Support
Microsoft MOM 2007 Online Support Services
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.
Microsoft Exchange 2016 Migration Support and Setup
Remote Consulting Microsoft Exchange 2016 Migration Planning
Progent can assist you in any and all facets of your upgrade to Exchange Server 2016 including planning high availability architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
Solaris with Windows Technology Professional
Consultants UNIX, Windows
Progent can help your business to design and implement a smooth migration from a UNIX-based information environment to a network powered by MS Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to preserve your information and reduce business discontinuity by designing an effective transition strategy that preserves your current investments in UNIX application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, transition planning and validation, MS Exchange migration support, information and application software transition, and server and media transition and consolidation.
Cisco Mobility Express Computer Consultant
On-site Technical Support Aironet 802.11ac AP Upgrade
Progent's Cisco certified Wi-Fi consultants can provide affordable online and onsite support for end-of-life and current 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist you to design and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.
Specialist Windows and UNIX
Windows and UNIX Professionals
Progent can assist your company to design and execute a smooth transition from a UNIX-based IT system to a network powered by Windows and suited for running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application specialists can show you how to guard your data and minimize productivity disruption by designing an effective migration strategy that protects your existing assets in UNIX application and technology. UNIX-to-Windows transition support services available from Progent include evaluation of current infrastructure, migration planning and testing, Exchange migration support, information and application porting, and processor and storage migration and economization.
8800 Series IP Phone IT Services
Voice Over IP Computer Consulting
Progent's Cisco CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Consulting Services Microsoft Azure hybrid cloud solutions
Microsoft Azure migration Coder
Progent can help you with any stage of Microsoft Azure migration such as needs analysis, prerequisites assessment, solution design, pre-production testing, deployment, automated administration, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure-based services.
Telepresence IT Consulting
Technical Consultant Jabber
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Microsoft Windows 11 Consultant
Computer Consulting Windows 11 Snap Assist
Progent's Windows 11 consultants offer an array of services for Windows 11 including cloud and hybrid integration, mobile management and synchronization, teleworker access, security and compliance, automated deployment, and Help Desk Call Center support.
SQL Server 2014 Security Help and Support
SQL Server 2014 Virtual Machines Network Consultant
Microsoft SQL Server 2014 includes major improvements in critical areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and onsite services that include planning, configuration, administration, remediation, and application development services to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
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