Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Rochester company to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from on demand expertise for getting you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can help Rochester, New York companies to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for Telecommuters
A sudden, enterprise-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their current trouble tickets, add details, and append screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service allows you to augment your current Call Desk organization by splitting responsibilities for Call Center support services transparently between your regular IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Rochester, New York company, phone 1-800-993-9400 or visit Contact Progent.