Enlarging your remote workforce may have a significant effect on network infrastructure, security, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Rochester organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Rochester, New York organizations to with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Services for Remote Workers
A sudden, organization-wide changeover to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online technical support experts along with world-class ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your business to expand your current Help Desk team by sharing delivery of Help Desk support transparently between your in-house IT support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution utilizing the leading professional services automation platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide world-class IT support to your telecommuters, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Rochester, New York business, phone 1-800-993-9400 or visit Contact Progent.