Enlarging your telecommuter workforce may have a major effect on network architecture, security/compliance, and company processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Rochester company to pick the right tools and adhere to best practices in creating and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers services ranging from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Rochester, New York companies to succeed with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, organization-wide switchover to a from-home workforce, which could be the result of a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive team of online technical support experts along with enterprise-class trouble ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise their active tickets, enter details, and append screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your current Call Center organization by splitting delivery of Help Desk services seamlessly between your regular support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the number one professional services automation platform for handling help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your from-home workers, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Rochester, New York organization, call 1-800-993-9400 or go to Contact Progent.