Expanding your remote workforce can have a significant effect on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Rochester company to select the right technologies and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Rochester, New York companies to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current tickets, add details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Help Desk services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support model based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, go to Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Rochester, New York organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

  • 1800 ISR Router Specialist 800 ISR Router Support and Setup
  • 24 Hour Offsite Data Backup Service Integration Services Microsoft DPM Offsite Data Backup Service Troubleshooting
  • 24 Hour System Center Operations Manager Integration Services Microsoft System Center Operations Manager IT Consulting
  • 24-7 MOM 2007 Onsite Technical Support System Center MOM Consultancy

  • 802.11ac Wi-Fi Network IT Consulting
    Wi-Fi Network Consultants

    Progent can show you how to plan, configure, manage, monitor, and repair an efficient Wi-Fi LAN architecture, recommend appropriate hardware and software, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also show you how to build a complete 802.11ac wireless system security plan that is well integrated with the security strategy for your entire corporate network.

  • 24-7 Network Engineers Contract Jobs Microsoft Consultants Telecommuting Jobs
  • 24/7 Linux, Windows Consultant Linux, Windows Professional

  • Offsite Workforce Helpdesk Specialists
    Offsite Workforce Helpdesk Consultant Services

    Progent can provide small and mid-size businesses overflow or comprehensive Help Desk support services for at-home employees.

  • 24/7 Windows Server 2019 Migration Consultants Rochester New York IT Consulting Firm Windows 2008 Server Rochester, U.S.A.
  • Work from Home Employees Rochester Consulting - Call Desk Augmentation Consulting Rochester New York
  • 24/7/365 XenMotion Specialists 24x7 Engineer Citrix Live Migration
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  • 24x7x365 Microsoft Exchange Server 2016 Tech Support For Small Business Support Companies Microsoft Sharepoint Server 2016
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  • 64-bit Server Computer Engineer 64-bit Computing Specialist
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    Exchange 2003 Upgrade Online Troubleshooting

    Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2003 upgrade plan that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.

  • Remote Workforce Rochester Consulting - Call Desk Augmentation Guidance Rochester
  • 802.11x Wi-Fi Site Survey Technical Support Services Top 802.11x Wi-Fi Site Survey Remote Technical Support
  • After Hours Mandriva Linux Engineers Linux Information Technology Consulting

  • MCSE Expert Certified Skills Transfer Windows
    Training Server

    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Mid-size companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • After Hours Virtual Server Administration Website Support and Help 24/7/365 Windows Server 2012 R2 Hyper-V 3.0 Professional

  • Computer Outsourcing Solaris Online
    Linux Online Consultancy

    Progent provides national online help and troubleshooting services for businesses who run Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft products. Remote technical support provides maximum return for your information technology dollar by extending user productivity and shortening the hours charged for computer analysis and repair. Sophisticated online support tools and experienced technicians and consultants allow Progent to handle most IT problems without wasting time and money by going to your location. In the vast majority of cases your network problems can be remediated by telephone or through a combination of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE network experts and CISM and CISSP certified security professionals to assist with the toughest system problems.

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  • Award Winning Train Office Word for Mac Train Macintosh

  • Microsoft Consulting Best Practices Technical Support Organization
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    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems rapidly.

  • Azure Hybrid integration Consultant Services Microsoft Azure integration Programming Company
  • BlackBerry BES Server Setup and Support BlackBerry Smartphone On-site Support

  • Dynamics GP SmartList Consultancy
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    Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that allow you to track all operations, sales and expenses, and market trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can help you design reports that allow you to analyze your business more thoroughly, turning uncooked data into useful business information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to deliver custom business software development and eCommerce applications that work transparently with Dynamics GP/Great Plains.

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  • Dynamics GP Power BI Consultant Services
    Integration Support Dynamics GP/Great Plains Features

    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting software in the Dynamics GP/Great Plains family, offers an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented approach you can purchase only the capability you currently need, with the option to expand clients and increase capabilities in the future. Progentís Microsoft Dynamics GP/Great Plains Software support experts can show you how to install, configure and administer Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.

  • Cisco Certified Experts Small Business Troubleshooting Small Office Help and Support

  • Microsoft Windows Server Failover Cluster Integration
    MCSE Expert Certified Windows 2012 Failover Clustering IT Consulting

    Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of deploying Microsoft Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 system, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual ones, and help you to streamline the administration of clustered servers.

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  • Computer Consultants VPN Computer Consultant Remote Access
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  • Remote Workers Consultants in Rochester - Call Desk Augmentation Expertise Rochester
  • Computer Consulting Microsoft CRM Microsoft Dynamics CRM Network Engineer
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  • SQL Server Replication Technology Professional
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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of a new generation of high-end applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.

  • Teleworkers Rochester Expertise - Help Desk Solutions Consulting and Support Services Rochester
  • Consultants Offsite DPM Managed Backup Service Offsite Backup Service Consultants
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  • Emergency Cisco Firepower AMP Outsourcing Cisco Firepower 4000 Series Firewalls Troubleshooting
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  • Emergency PowerPivot for Excel Computer Consultant 24/7 Microsoft SQL Server 2012 Engineer
  • Emergency Rochester At Home Workers Endpoint Management Tools Expertise Monroe County New York Offsite Workforce Rochester Assistance - Endpoint Management Solutions Consultants Rochester, NY
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  • Exchange 2007 Edge Server Computer Consulting Exchange 2007 IT Consultants
  • Exchange 2013 Management IT Consulting Consulting Services Exchange 2013 Availability
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  • Expert Microsoft Certified ISA Server Professionals Internet Security and Acceleration Server Network Consultants
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  • MS SQL Server 2008 Setup and Support 24-7 MS SQL Server 2008 Network Consultant
  • Mac Phone-based Consultant 24-7 Consult macOS Technical Support
  • Microsoft Azure Backup Programmer Azure cloud integration Development Companies

  • Exchange 2003 Server Upgrade Information Technology Consulting
    Remote Troubleshooting Exchange 2003

    Progent's certified professionals provide computer help and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's migration, integration, management, and support expertise for Exchange 2003 Server include planning, installation, project management, local and off-site technical support, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

  • Microsoft Certified Expert Manage Small Office Small Office Computer Consultants Small Office
  • Microsoft Certified Expert Remote PC and Smartphone Upgrade 24x7 Mobile Laptop IT Outsourcing Companies
  • Microsoft Certified Partner Dynamics GP Accounting Professionals Great Plains Online Consulting
  • Microsoft Consulting Home Based Virtual Office New South Wales Microsoft Support Job Opening
  • Work at Home Employees Rochester Consulting and Support Services - Call Desk Solutions Assistance
  • Microsoft Exchange Support Outsourcing Exchange 2019 Data Loss Prevention Online Technical Support

  • NetApp SnapMirror Consultancy
    24-Hour Specialists NetApp Disaster Recovery

    Progent offers enterprise clients the services of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably based on leading practices.

  • Microsoft Experts Windows Server Essentials and SQL Server Professionals Windows Server Essentials and Office 365 Services

  • Microsoft System Center Operations Manager Technology Consulting Services
    Online Help Comprehensive Event Management

    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and repairing SCOM solutions and offer organizations of any size expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

  • Microsoft SBS 2008 Services Windows SBS Remote Technical Support
  • Microsoft SharePoint Server Technical Support Services Rochester, NY, United States 24x7x365 Microsoft SharePoint 2010 On-site Technical Support Rochester
  • Microsoft System Center OpsMgr 2012 R2 Computer Consultants System Center Operations Manager Specialist
  • Microsoft Teams Migration from Skype for Business Support Outsourcing Microsoft Teams work from home Consulting
  • Microsoft Windows 7 Evaluation Online Support Windows 7 Professionals
  • NetApp MetroCluster Design Professionals NetApp MetroCluster and FlexPod Specialists
  • Network Architect Cisco Rochester Small Business Network Consultants Cisco
  • Network Consultants Office 365 migration PowerShell Outlook autodiscover Specialist
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  • Consultancy Lync Server 2013 Front End Pool
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    Progent's consultants can assist your company to assess the value of Microsoft Lync Server 2010 for your environment and can assist you to plan and carry out a rollout of Lync Server that consolidates the administration of IM and Presence and improves the output of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can in addition assist your company to perform an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and SQL Server, show you how to use Lync Server 2010 to improve the team-computing capabilities of Microsoft Office programs, and provide online seminars and continuing support for Microsoft Lync Server and other Microsoft platforms.

  • Office Excel 2007 Specialist Excel Reporting Outsourced Programming
  • Online Consulting Shared Help Desk Shared Help Desk Troubleshooting
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    ISA 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 support professionals can help you design, cost-justify, test, implement, configure and manage the any edition of ISA Server on your information system.

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  • Windows Server 2019 Cluster Operating System Rolling Upgrade Engineer
    Windows Server 2019 Windows Time Service Consultants

    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your organization to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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  • Juniper Junos Configuration Cybersecurity Team
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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • Project Server Time Reporting Applications Consultants Microsoft Project Server 2010 Consultant
  • Relocation Specialists Enterprise Active Directory Network System Support Consultant
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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of skill that information security managers are expected to learn. It gives business management the confidence that consultants who have qualified for their CISM certification have the experience and knowledge to deliver efficient security administration and consulting services.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist companies of any size to design, deploy, administer, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older versions of SCDPM or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing especially challenging issues, or comprehensive project management support. Progent can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be tempted to allow less critical problems to fester.

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  • Immediate Sun Solaris Remote Consultants
    Linux Remote Consultant

    Progent offers nationwide remote help and consulting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Online IT help provides maximum leverage for your IT dollar by extending user efficiency and shortening the hours billed for network repair services. Advanced remote access technology and skilled service specialists and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your location. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA and CISM certified security professionals to help you with the most difficult network problems.

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  • Network Consulting Experts Microsoft Office
    Microsoft Windows Server Consultant

    Progentís IT outsourcing services offer economical network support for small businesses. Whether it includes designing network infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your network, or creating an on-line eCommerce solution, outsourcing your network technical services can contain costs and minimize risks, allowing network support expenses to grow in a more moderate and manageable manner than is possible by building up a bulky, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available system architecture for your vital applications based on Windows including Office XP, Office 2003, and Office 2000.

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  • Exchange Server 2010 Migration Professionals
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    Progent's Microsoft and Cisco-certified network engineers can help you to assess the value of Exchange 2010 for your business and can help your IT staff to plan and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by increasing your productivity, cutting the cost of hardware and support, simplifying management, and consolidating your vital communications technologies.

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  • Programming Firms Power BI Data Prep
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    Progent's Power BI experts can help your business to plan, deploy, maintain, update or debug your Power BI solution. Progent's database experts can help you to prep your target data for Power BI reports and dashboards. Progent can show you how to implement and manage an onsite, cloud, or hybrid architecture for Power BI.

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  • Work from Home Video Conferencing Configuration Setup and Support Offsite Workforce Video Conferencing
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  • application Testing Lab Engineer Immediate System Testing Engineers

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