Rochester Offsite Workforce Configuration Consulting Company
Help Desk Call Center Augmentation and Outsourcing Consulting and Support Services
Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Rochester company to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from on demand expertise for getting you over challenging IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can help Rochester, New York companies to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security monitoring, data protection solutions, and streamlined management.
Help Desk Services for Telecommuters
A sudden, enterprise-wide transition to a teleworker business model, which could be activated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services leverage Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to monitor or update the status of their current trouble tickets, add details, and append screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows you to augment your current Call Desk organization by splitting responsibilities for Call Center support services transparently between your regular IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Support Desk service uses a co-sourcing support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Rochester, New York company, phone
An index of content::
64-bit Processing Engineers
64-bit Computing Specialist
Progent’s Microsoft-expert engineers can help your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of upgrading to 64-bit processing, design an efficient migration strategy that minimizes operational interruptions, and provide inexpensive, professional online help to aid your organization to configure 64-bit software and application programs on your current computers.
Symantec Raptor Technical Support Services
Symantec VelociRaptor Security Auditing
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN appliances such as the Raptor and Symantec VelociRaptor line or show you how to migrate to current firewall/VPN solutions. Progent can also help you create and execute a comprehensive security strategy that can include firewall/VPN devices and utilities, outsourced security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your one-stop source for on-going network help, administration, training, and security expertise.
24 Hour Cisco ASA 5500-X Firewall Technical Consultant
Adaptive Security Device Manager On-site Support
Progent’s certified Cisco IT security consultants offer high-level PIX Firewall and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to modular enterprise-grade products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security gaps.
Support Group Microsoft Partner
24 Hour Migration Help Microsoft Partner
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest client satisfaction and enjoy the closest working relationship with Microsoft. The understanding, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your company more complete support for your information system.
SQL Server 2016 Application Migration Integration Support
SQL Server SSAS Online Troubleshooting
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security, high-availability, BOYD integration, plus integrated BI. Innovations include PolyBase for processing relational and non-relational databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and onsite support to help businesses of any size to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Professionals Ubiquiti UniFi XG switch
Technology Professional Ubiquiti UniFi Controller software
Progent can provide quick access to the skills of seasoned Wi-Fi specialists who can help you to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your business and help you to design, install, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to help you to choose, provision, and place Ubiquiti UniFi Wi-Fi access points for optimal coverage and performance.
24x7 WatchGuard Firebox Firewall Security Consultancies
WatchGuard Firebox M-Series Firewall Network Security Test
Progent offers support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewalls.
Microsoft Exchange IT Consultants
IT Consultants Exchange Server 2007
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Mac Online Technical Support Technology Professional
macOS Online Consultancy
Progent offers nationwide online technical support and troubleshooting services for businesses that operate macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft products. Progent's consultants offer Apple macOS and OS X users a range of IT services including desktop assistance, upgrading to the latest version of macOS from earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud. Online technical support provides maximum return for your information technology budget by extending user productivity and shortening the hours billed for network analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants combine to enable Progent to handle most IT issues without wasting time and money by traveling to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist with the most difficult system issues.
Amazon cloud AMI Outsourced Programming
Top Quality Amazon cloud AMI Development Company
Progent can provide affordable online consulting to help companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Forefront TMG Network Consultant
Forefront TMG Firewall Consulting Services
Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a easily administered web gateway that acts as a one-server platform for an array of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway provides advanced web security logging and reporting features, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft engineers can assist your company to plan and execute test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also help you to migrate smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Windows and Solaris Computer Consultants
Consultant Solaris with Windows
If your business computer system combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can show you how to integrate your IT resources into a cohesive network that permits all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows integration assistance offerings include IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network support and troubleshooting, in-person technical support, and Help Desk Call Center support.
24x7 Expert Microsoft Certified High-Availability Failover Clustered Servers IT Consulting
Immediate Failover Clusters Windows Server 2008 Integration
The clustering feature set incorporated into the high-end editions of MS Windows Server 2008 is radically redesigned to simplify the installation, setup, and maintenance of clusters that provide improved levels of system availability, protection, performance, and versatility. New or enhanced features include automated cluster verification, revamped configuration and installation, improved cluster management, new cluster infrastructure for maximum availability, hardened security and quorum structure, elimination of failure points, greater disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can help your company assess the advantages of failover clusters, design and execute an installation, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and create and validate a workplace recovery plan.
Network Companies Cisco Remote Access
System Recovery Cisco CCIE Online
Progent can help you to deploy Cisco's networking technology to create a robust foundation for your local, cloud-centric, or hybrid data center and improve operations in key areas such as compute and storage consolidation, security and compliance, manageability, availability, and recoverability.
Internal Network Security Inventory Professional
Internal Network Security Scan Consulting
Progent offers two ultra-affordable service bundles intended to allow small businesses to receive an independent security assessment from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer runs a comprehensive test of your network from outside your firewalled perimeter to uncover potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert runs a network scan from an authorized computer inside your firewall to determine the risk to internal threats. Both security inventory packages are set up and run from a secured external location.
Professionals CIO
CIO Specialist
Progent offers the part-time assistance of a veteran CIO to offer strategic direction to help your company pick and maintain network technology appropriate for your present needs and that can serve as a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic advantages to companies who want to maximize the benefits from their IT expenditures but who are without the budget or unwilling to add one more high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a large team of engineers certified to support all major OS platforms and connectivity technologies plus a broad selection and application software, Progent is in an ideal position to offer objective recommendations as well as expert technical help for building and maintaining IT systems that fit the special needs of your business.
ProSight Private Cloud Hosting Services Consultancy
Private Cloud Solutions Services
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the maximum level of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization platforms that enable small and midsize businesses with multi- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility.
Help and Support Remote Workers Cloud Integration
Support Work at Home Cloud Integration
Progent can assist small and mid-size companies to set up their at-home workforce with seamless integration with cloud resources.
Internet of Things patch management Professional
Android patch management Professionals
Progent's managed services for software/firmware update management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your servers, endpoints printers, network infrastructure appliances such as routers and Wi-Fi access points, and IoT devices like alarms and robotics.
Microsoft Consultant Services SQL Server 2019 and Hyper-V
After Hours On-site Support SQL Server 2019 SSAS
Progent's certified SQL Server 2019 consultants can help you to evaluate the business case for migrating to SQL Server 2019 and can provide rapid online or on-premises contact with experts in solution design and integration, application programming, database administration, and network security.
Windows Server Essentials and Exchange Services
Windows Server Essentials Hyper-V Services
Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small businesses to make the move from the traditional physical in-house datacenter to the modern hybrid networking model that combines both local and cloud-hosted resources. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to evaluate the potential productivity and cost advantages of migrating to WS 2012 R2 and implementing a hybrid local/cloud design for your computing environment. Progent offers full-service project management so you can plan and carry out a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent also offers as-needed consulting help, technical support, and training.
iPhone and Office integration Onsite Technical Support
Consultant iPhone Active Directory
Progent can provide cost-effective online assistance to assist your business to design, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for quick jobs to help you through occasional technical roadblocks or major engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide online or onsite training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the business value of your IT system.
Nagios Specialist
Linux Network Monitoring Consultant
Network monitoring typically entails tracking a network’s resource utilization to help uncover throughput backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's system integration engineers can help you take advantage of both these programs to optimize and troubleshoot your network. Progent's Linux consulting services offer small companies and programmers assistance with administering and supporting UNIX and Linux systems that coexist with Microsoft-based products.
Data Center Online Troubleshooting
Emergency Collocation Online Troubleshooting
Progent’s colocation center IT services are designed for companies with hardware located at IDCs or data center co-location hosting sites and requiring on-demand in-person help at the co-location facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a complete array of Internet Data Centers and IDC and colocation consulting services such as network architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, development and installation of high availability configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server clustering configurations.
Windows and Solaris Technical Support
Largest UNIX, Windows Professionals
Progent can help you to design and implement an efficient transition from a UNIX-powered information system to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you preserve your information and minimize productivity disruption by designing an effective migration plan that protects your current investments in UNIX software and technology. UNIX-to-Windows migration consulting services available from Progent include evaluation of existing environment, transition strategy and validation, Exchange migration support, information and application software migration, and processor and media migration and economization.
Wi-Fi access point patch management Professional
Router patch management Consultants
Progent's managed services for software/firmware update management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your servers, such as scanners, network infrastructure appliances like switches and wireless access points, and Internet-of-Things devices such as alarms and health monitors.
MS SQL Server Outsourced Programming
Microsoft T-SQL Coding
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid development of a new generation of enterprise-class programs that can give your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.
Microsoft and Cisco Certified Hybrid cloud solutions Professionals
Hybrid cloud solutions Professionals
Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Select Topic: