Rochester Teleworkers Configuration Support Services
Help Desk Call Center Solutions Consultants
Enlarging your at-home workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has two decades of background helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Rochester company to select the right tools and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Rochester, New York companies to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
A sudden, company-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow organizations to outsource or expand their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit their current trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. For more information, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to augment your existing Call Desk staff by splitting responsibilities for Help Desk support seamlessly between your in-house support staff and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Call Center Augmentation Services can help your business to provide best-in-class technical support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Rochester, New York company, call
An index of content::
24/7 Network Engineer SCCM 2016 Intune Integration
SCCM 2016 and Windows Server 2016 Network Consultants
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health monitoring, enables secure self service, and offers a common control mechanism for managing mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, installing, operating and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
Microsoft Virtual Machines Support Outsourcing
Microsoft Server Consolidation IT Consulting
Microsoft Virtual Server 2005, run on the Windows Server operating system and based on technology originally produced by Connectix, delivers the performance necessary to carry out server consolidation, application migration, and server isolation tasks via virtualization techniques in an enterprise-class IT network with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at companies wishing to improve operational efficiency in software programming and piloting, migration from legacy line-of-business software, and server consolidation. Progent's professional Virtual Server consultants can assist your business to evaluate and deploy MS Virtual Server 2005.
iPad and MobileMe Computer Consulting
Mac Infrastructure Specialist
Progent's Apple Mac networking engineers can assist you with a broad range of system infrastructure issues including network architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and fast wireless networking. For company networks built exclusively on Apple Mac OS X or for systems that use a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to deal with the challenge of planning, configuring, and supporting a network architecture that is reliable, secure, efficient and aligned with your business objectives. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Xsan storage area network systems. Progent can also provide skilled professionals to support Cisco routers and switches.
Windows Server 2016 Disaster Recovery Planning Remote Consulting
Windows Server 2016 PowerShell Configuration
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to help businesses of any size to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
24 Hour SCCM 2012 Policy Settings Integration Services
SCCM 2012 Mobile Device Management Setup and Support
Progent's Microsoft-certified consultants can assist your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older device management solution or assist you to modify your current SCCM 2012 environment to support your evolving business needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and IIS.
Mission Critical IT Applications Computer Engineer
24x7 Server Virtualization Computer Consulting
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of hardware and quicker return on investment, more leveraged utilization of physical computers, streamlined operations, enhanced network uptime, and easier management. Common uses for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy software based on obsolete operating systems, and inexpensive quarantine of software development or evaluation systems from production systems.
ProSight password management Engineer
24 Hour ProSight infrastructure documentation management Consultant Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of the time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it.
Email and Telephony Integration Integration Firm
Microsoft Exchange 2016 Support Team
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, provide fault tolerant email, and facilitate remote and mobile email access. Progent's Microsoft Exchange help and support services can aid you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT server or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Microsoft Certified Expert Office SharePoint Server 2016 Onsite Technical Support
24x7x365 SharePoint Server 2019 Online Support Services
Progent's Microsoft-certified consultants can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a central location for your employees or customers to access, organize, share and interact with relevant data, files, and software and to interact with other people. It allows faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available inside and outside an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the information they've created in a way that makes data easy to locate, retrieve and apply.
SQL Server 2016 and Excel Computer Engineer
SQL Server 2016 Mobile Reports Technical Support Services
SQL Server 2016 introduces major enhancements in speed, scale, security and compliance, availability, BOYD support, plus built-in business intelligence. New features include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, Jason integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to help businesses of any size to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.
Google Cloud Kubernetes Technology Professional
Emergency Google Cloud Docker Specialist
Progent offers affordable online and on-premises support to help organizations to migrate any portion of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
Aironet Wi-Fi Access Point Professional
Urgent Configuration Aironet 1800 Access Point
Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide remote or onsite configuration and troubleshooting support to help you to plan, implement, update, tune, administer and debug Aironet wireless AP environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to build a seamless enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, location and setup of Aironet Wi-Fi APs to work with your specific office design, construction, and anticipated network traffic.
Solaris Consultants
Solaris Specialists
Progent's Solaris family consulting experts provide small and mid-size companies and developers assistance with administering and maintaining Solaris environments that run with Microsoft-powered networks. Progent can give your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with an easy one-stop source to help you create and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Online Technical Support Cisco IOS XE
24/7/365 Catalyst Switch VSS Online Consulting
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables companies to realize the full advantages of bringing intelligence into their networks. Cisco's switching product line makes it possible to deploy capabilities that make your IT network highly available to accommodate real-time requirements, scalable to facilitate growth, safe enough to protect restricted data, and designed for differentiating and controlling all traffic to streamline system performance. Progent's Cisco certified consultants can show you how to select and deploy Cisco switches appropriate for your company. Also, Progent's CISM certified security specialists can help you create a comprehensive security plan and configure Cisco switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2960 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Antivirus Subscription
Technology Anti-Spam
E-Mail Guard is Progent's economical spam filtering and virus defense solution that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other forms of email-borne assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a sophisticated library of web-managed anti-spam and virus defense services that stop email attacks before they can breech the company firewall. Perimeter Manager also lets administrators track and manage their email application, regardless of server platform, hardware type, or data center location.
Immersive Telepresence Online Consulting
Services Cisco TelePresence System 3210
Progent can provide the support of an accredited consultant with an extensive background integrating products from the major video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to plan, install, upgrade, or maintain a telepresence environment that protects your investment and optimizes the strategic value of your information system. Progent also offers the expertise of network infrastructure consultants who can assist companies of any size to create and troubleshoot a network that provides the speed, reliability, protection, and scalability required to accommodate your video conferencing/telepresence solution.
Wi-Fi RF Spectrum Analysis for Wi-Fi Online Consulting
Online Wireless Site Survey Remote Support
Progent's wireless site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi LAN adapted to your facilities, providing your business a wireless solution that has the reception, performance, density, QoS, security, and roaming capability your business needs. Wireless site survey services from Progent include remote predictive modeling for designing a wireless network and onsite survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi network.
Microsoft Dynamics NAV Integration Services
Axapta Support and Integration
In addition to offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, migration support, and one-on-one or group online training classes tailored to meet your particular requirements. Progent's consultants also can help you build and support a protected, reliable server and communications foundation to run your ERP, MRP and accounting solutions.
Windows 2003 Integration
Support and Setup Windows 2003
Progent's Microsoft-certified Windows 2003 Server engineers can provide computer help and IT consulting services for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and support offerings include network design, deployment, project management, on-site and remote technical support and troubleshooting, Help Desk outsourcing, expert security consulting, comprehensive outsourcing, and expert co-sourcing.
Services Dynamics GP Development
Award Winning Dynamics GP Integration Manager Engineers
Progent's seasoned solution designers and software developers can assist your company to create enhancements to Microsoft Dynamics GP that support the unique needs of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development tools that can be used to build integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Dynamics GP Accounting IT Services
Microsoft Dynamics GP Onsite Technical Support
Progent can show you how to prepare and execute a smooth move to Dynamics GP so that you preserve your information, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office integration, and minimize business interruption by creating and following a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized business software and eCommerce solutions that work transparently with Dynamics GP.
Immediate IT Consultant Altaro O365 Backup
IT Consulting Altaro O365 Teams Chat Backup
Progent is an Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, plus Teams Chats.
Computer Consultants Call Desk for at Home Workforce
Helpdesk for At Home Workers IT Consulting
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CISSP Certified Cybersecurity Architect Consulting Services
Award Winning CISSP Certified Security Analyst Consultant Services
Progent's CISSP-premier network security experts can assist businesses of all sizes with any aspect of IT security. Progent can implement cost-effective cybersecurity systems that guard a small business from advanced threats or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid networks that accommodate onsite, online, and mobile users sharing network resources distributed across multiple physical datacenters and public and private clouds.
Offsite Workers VoIP On-site Technical Support
Remote Workforce VoIP Consultant Services
Progent can help small and medium-size businesses to configure IP voice solutions to give their teleworkers the advantage of seamless access to the corporate phone network.
Microsoft SMS Server Remote Support Services
SMS Server 2003 Migration Information Technology Consulting
Systems Management Server offers added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the overall administrative costs of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about ways to cut management costs by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and upgrade services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define sensible procedures and standards to manage handheld computers and intelligent portable communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to design a security strategy that includes standards, procedures and technologies to keep your IT network protected.
Azure hybrid cloud integration Engineer
Azure VHD Consultant
Progent can help businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you sidestep the common errors small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Android handhelds.
Windows Server 2022 Professionals
Network Consultant Windows Server 2022
The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting team with hands-on expertise and broad familiarity with planning and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progent's consulting support can assist you with designing, installing, administering, and supporting Windows Server systems that maximize the productivity of your IT system. Progent's consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
At Home Employees Helpdesk Specialists
24/7 Offsite Workforce Helpdesk Support and Integration
Progent offers small and medium-size companies overflow or fully outsourced Help Desk support for a remote workforce.
Cisco Router Online Support Services
Cisco Router IT Consulting Companies
Progent's CCIE-certified network infrastructure consultants have extensive background helping ISPs to architect, deploy, manage, tune, and debug fault-tolerant, scalable connectivity solutions appropriate for shared public networks.
Consulting Services Flexential Colocation Center
Flexential Tampa Colocation Center Specialists
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent has a team of network consultants located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and veteran disaster recover preparedness experts. Progent can also assist your business to plan and implement a migration to the Flexential facility with services like planning solution architecture, recommending hardware components, system configuration and validation, debugging, streamling remote management, and educating your IT staff.
Technical Support Remote Workforce Data Protection
Technology Consulting Services Offsite Workforce Data Protection
Progent can assist small and mid-size companies to design, deploy, validate and maintain backup/restore solutions required for at-home workers.
Altaro O365 OneDrive Backup IT Services
Altaro O365 OneDrive Backup Integration Services
Progent is a certified Altaro partner and can design and manage a deployment of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Linux Network Monitoring, Nagios and MRTG Consultants
Nagios for Linux Technology Professional
Network monitoring typically consists of tracking a system's resource utilization in order to uncover data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring utilities that run under Linux or UNIX and can be deployed to observe multi-OS environments where Linux and Windows operate together. Progent's network support engineers can help you use both these programs to optimize and repair your network. Progent's Linux consulting services provide small businesses and programmers assistance with administering and servicing UNIX and Linux systems that work with Windows-based technology.
Exchange Server 2016 Upgrade Support Services
Support and Help Microsoft Exchange 2016 Upgrade Planning
Progent can assist your business in any and all facets of your upgrade to Exchange 2016 including planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
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