Expanding your at-home workforce may have a major impact on network infrastructure, security, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Rochester organization to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services that go from as-needed expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Rochester, New York businesses to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
A sudden, enterprise-wide transition to a from-home workforce, which might be activated by an epidemic or as part of a disaster recovery plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of remote IT support specialists combined with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their current tickets, add details, and append screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your company to augment your current Support Desk team by sharing responsibilities for Help Desk support transparently between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collaborative support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to deliver world-class desktop support to your at-home employees, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Rochester, New York organization, call 1-800-993-9400 or go to Contact Progent.