Rochester Teleworkers Integration Consulting and Support
Help Desk Call Center Augmentation and Outsourcing Consultants
Enlarging your remote workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, tune, and debug IT environments that support at-home workers. Progent can help your Rochester organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide services that go from on demand guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent can help Rochester, New York organizations to succeed with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a from-home business model, which might be the result of an epidemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise the status of their active trouble tickets, enter details, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows you to augment your current Support Desk staff by sharing delivery of Call Desk support seamlessly between your regular IT support staff and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the number one professional services automation platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home solution for your Rochester, New York organization, call
An index of content::
Open Now System Center 2012 Virtual Machine Manager Professionals
SCVMM 2012 VHDX Resizing Support Outsourcing
Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to upgrade from an older version of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.
F5 Networks 3DNS On-site Technical Support
Network Load Balanced Consultants
Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
Microsoft Windows Server 2019 On-site Support
Windows 2019 Hyper-V Integration Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
VB.NET Programming
Design .NET iOS
If you want to revamp your production web site, build internal websites for applications such as HR or worker education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to design and maintain a safe, robust server and communications infrastructure, including off-site and wireless access, to support your web tools.
Microsoft Azure hybrid cloud integration Professionals
Microsoft Azure integration Design
Progent can help small companies to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and limitations of different cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical errors small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and also to manage iPhones and iPads and Google Android handhelds.
After Hours Automatic Network Infrastructure Mapping Engineer
Outsourcing ProSight Remote Infrastructure Monitoring
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues.
IT Consultant SQL Server 2019 Data Mining
Outsourcing SQL Server 2019 Web
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants can provide economical remote and on-premises expertise, software development, and technical support services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud resources into a cohesive intranet system.
Emergency ProSight Automatic Network Mapping Technology Consulting Services
IT Services Automatic Network Infrastructure Diagrams
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks.
Consultant Network Management Outsourcing
Consultant Ransomware Recovery
Progent's ProSight portfolio of managed IT services are intended to offer organizations who maintain minimal internal network support teams with affordable help from world-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable IT management costs, automation of common administrative processes, continual adoption of the latest information technology, smooth migration from older systems to up-to-date solutions, improved fit between information technology with business goals, guidance from veteran network experts, and freeing up management to concentrate on business rather than ever-changing information technology.
Professionals Business Edition 6000
Unified Mobility Connect Network Consulting
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, functions as the core of Cisco's collaboration platform. CUCM and Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified network consultants offer effective and budget-friendly online and onsite expertise to help businesses of any size to build and administer Unified CM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting services that add optimum productivity. Progent can assist with any facet of Unified CM support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for survivability, performance tuning, and integration with Exchange Server.
Private Clouds for Small Businesses Professional
Consultancy ProSight Private Cloud Hosting Services
Progent's ProSight Virtual hosting services provide small companies a range of benefits such as lower capital costs, savings on operational costs, improved management focus, enterprise-class protection, enhanced fault tolerance, and business continuity.
Network Consultant SQL Server 2019
SQL Server 2019 and VMWare Configuration
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help customers plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a cohesive information management system.
IT Consulting ISA 2004 Firewall
Microsoft ISA Server Troubleshooting
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small company plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT security needs without restricting your productivity.
SMS Server 2003 Migration Integration
Network Engineer SMS 2003 Upgrade
Progent's Microsoft consultants offer small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for update and configuration management. Configuration Manager 2007 is Microsoft's new name for the update management solution formerly known as SMS Server. System Center Configuration Manager 2007 provides a range of enhancements to Microsoft Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's certified consulting professionals can help you use SMS or System Center Configuration Manager economically for streamlined OS and application deployment, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help you to migrate efficiently from Systems Management Server 2003 to Configuration Manager 2007.
Windows 7 Backup and Restore Troubleshooting
Microsoft Windows 7 Upgrade Software Consultant
Progent's Microsoft certified engineers can assist you to assess
Support Services Dynamics GP Software Development
Microsoft Experts Specialist Great Plains Accounting
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools make it possible to create specialized line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you analyze your business more effectively, transforming uncooked data into useful understanding of your business.
Solaris Specialists
Solaris Specialists
Progent's Sun Solaris family support services provide small and mid-size businesses and software developers help with administering and maintaining Solaris environments that operate with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of experience offers you an easy one-stop consulting firm to help you create and maintain a protected and reliable cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Network Engineer Aironet 700 Access Point
Top Aironet Wi-Fi AP Management Technical Support Services
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide remote or onsite configuration and troubleshooting support to help you to design, implement, upgrade, optimize, manage and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity solution that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office design, construction, and anticipated workloads.
Integration Support Microsoft LCS Server Instant Messaging
Specialists Microsoft LCS Server
Microsoft Office Communications Server delivers IM and Real Presence as part of an extensible, enterprise-grade solution featuring advanced security, seamless integration with other Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product offers cost savings and improved operational efficiencies, enhanced worker output, and stronger IP security. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide online and on-premises configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist your organization to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth migration that will add business value to your information network
ProSight VM Hosting Consultant Services
ProSight Private Cloud Hosting Services Consultancy
Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small company's production servers in an environment that delivers the highest level of availability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are based upon mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and network administration while achieving world-class reliability and an unmatched degree of vendor flexibility.
Automatic Network Diagrams Troubleshooting
Network Device Configuration Management IT Consultant
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks.
Microsoft 365 Single Sign On IT Consulting
Microsoft 365 IDFix Online Support Services
Microsoft has made a strong effort to enable transparent hybrid environments that integrate Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on schedule and on budget.
Virtual Application Delivery Consult
Professional Virtual Windows Application Delivery
Progent's Citrix-certified experts can help your business to design, deploy, administer, and support a virtualized Windows application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to manage and maintain an off-site datacenter that features high uptime, advanced protection, and fast recovery.
MOM 2007 Network Consultant
System Center Operations Manager Professional
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or onsite technical support to assist you to fix critical problems detected by SCOM 2012.
Microsoft Consultancy Services Company
Microsoft Computer Network Consulting
Progent's IT outsourcing packages offer budget-friendly network consulting for small businesses. Whether it includes designing network architecture, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or developing an on-line eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting IT support expenses to grow in a more linear and manageable fashion than is possible by building up a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust system architecture for your vital applications powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Integration Support Microsoft Exchange 2000
Microsoft Exchange 2000 IT Consultant
Progent is one of the most expert network consulting firms for creating e-mail solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Exchange 2000 under common situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Immediate Locky ransomware hot line Technology Professional
ransomware removal and data recovery Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to halt the progress of an active ransomware breach. Call 800-462-8800
24-Hour Zero Downtime Internet Network Information Technology Consulting
Top Quality Fault Tolerant BGP Technical Consultant
Progent's Cisco-certified network experts can help you build an economical, 24x7 Internet configuration solution that can achieve 24x7 Internet connectivity through a wide range of high availability Internet network products and services including high availability BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert professionals to help you utilize the latest technology for fault tolerant Internet access to create an affordable, completely redundant Internet network with automatic failover and other capabilities to deliver zero-downtime Internet availability.
Consulting Services Citrix virtual desktops
Integration Support Citrix HDX
Citrix has developed a comprehensive family of platforms that deliver enterprise-grade manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can help your company to assess the business advantages of Citrix virtualization products and can help you plan, validate, implement, troubleshoot, and support Citrix solutions.
Emergency Dynamics Business Central Troubleshooting
Microsoft Dynamics 365 Business Central Technical Support Services
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single soultions for financials, inventory, operations control, project management, purchasing, sales and marketing, supply chain management, and business reporting. Progent's Dynamics Business Central/NAV experts can assist company to manage your legacy Dynamics NAV environment or migrate efficiently to a cloud-based, on-premises, or hybrid deployment model.
Virtual Support Desk Integration Services
Supplemental Service Desk Integration Support
Progent offers three basic kinds of Help Desk support including Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts gives your clients convenient access to a reliable technical group with years of experience delivering phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Call Center a positive image as a solid contributor to company performance. Progent's goal is to resolve rather than merely record problems.
Remote Technical Support System Center 2016 Security
System Center 2016 Virtual Machine Manager Technical Consultant
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent's Microsoft Premier network consulting experts. With Progent's economically priced IT support packages, small organizations can select a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small company networks world-class reliability, protection, and performance.
Network Consulting Teleworker Endpoint Management
Support Services Work at Home Endpoint Management
Progent can help small and mid-size businesses to implement efficient remote endpoint management systems for maintaining endpoint devices operated by at-home workers.
Consult Network Security Assessment
Internal Security Inventory Professionals
Progent has created several security packages intended to deliver larger enterprises an impartial and thorough network security evaluation from a group of premier security consultants. All Progent's security evaluation packages feature a suite of services including automated scans from within and from outside the company firewall, expert analysis of captured data by accredited security consultants, creation of a paper documenting the findings, plus an interactive high-level executive summary and a detailed interactive review for internal IT managers.
Windows Cluster Online Troubleshooting
Support Clustered Windows
Progent offers Windows 2003 Cluster Server support to help your company utilize high availability server clusters that can deliver 100% uptime. Clustered Windows servers for high-availability networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you create fault-tolerant server clustering solutions around Microsoft Windows Clustered Server 2003, Progent's Certified Windows consultants ensure that your non-stop server clusters are set up to maximize the business advantage of your computer system.
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