Rochester Offsite Workforce Solutions Support Partner
Help Desk Call Center Augmentation and Outsourcing Consulting
Enlarging your telecommuter workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to design, deploy, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Rochester organization to select the appropriate tools and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Rochester, New York companies to with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide switchover to a from-home business model, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or edit their current trouble tickets, add information, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Call Desk team by splitting responsibilities for Call Center services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution based on the leading professional services automation tool for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your business to deliver world-class technical support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Rochester, New York business, call
An index of content::
SonicWall NSA 9450 Firewall Cybersecurity Group
SonicWall TZ350 Firewall Security Auditing
Progent's SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate practices.
Windows Server 2019 and SCVMM Support and Setup
Windows Server 2019 Hyper-V Support Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Windows 8.1 Backup and Restore Configuration
Technical Support Services Windows 8.1 Backup and Restore
Microsoft Windows 8.1 is designed to power computers ranging from smart phones and slates to power-user desktops. An abundance of new and improved capabilities, including its touchscreen support and signature live tiles user interface, provide a broad range of benefits for companies who know how to exploit them. Progent's Windows experts can help bring your business up to speed with Microsoft Windows 8.1 and show you how to derive significant competitive advantage from the operating system's various new and enhanced technologies.
24x7 Microsoft Certified Remote Support ISA 2004 Standard Edition Server
24/7 Microsoft ISA 2004 Server Configuration
Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple sites, mobile users, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to help your company in planning and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of ISA Server.
MSP360 Exchange Mailbox Backup Network Consultants
MSP360 Exchange Mailbox Backup Consultants
Progent can assist you to design, implement and administer a backupup/restore plan based on MSP360 Backup technology to protect your assets hosted on any major public cloud. Progent offers monitoring and management to protect against data loss resulting from human miscues, system glitches, malicious insiders, and external attacks such as ransomware.
IoT device patch management Professionals
24/7 Software patch management Professionals
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your servers, endpoint devices printers and scanners, infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and robotics.
Windows 10 Provisioning Technical Support Services
Windows 10 Edge Setup and Support
Progent's Windows consultants can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Online and on-premises evaluation and migration services for Windows 10 offered by Progent include ROI analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, telecommuter access, security and compliance, automated deployment and administration, network design, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and users, and ongoing technical help.
24-Hour SharePoint Server IT Consultant
Windows SharePoint Services Online Troubleshooting
Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for intelligently coordinating people, teams and data. SharePoint provides a central location for your workers or customers to access, organize, distribute and interact with useful information, documents, and software and to communicate with other people. Microsoft SharePoint enables faster and better decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they've developed in a manner that makes data convenient to find, retrieve and apply. Progent's SharePoint consultants can help you to manage your current SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.
Computer Engineer Supplemental Support Desk Cost Savings
Extended Call Desk Costs Remote Technical Support
Progent's Help Desk outsourcing and co-sourcing service programs help organizations to save money and enhance productivity.
Online Troubleshooting Microsoft 365 Migration
Microsoft 365 Training Computer Consulting
Progent can assist you to evaluate the many subscription plans offered with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and maintain hybrid networks that transparently integrate on-premises and cloud resources.
Skype for Business and Quality Dashboard Consult
Consultancy Microsoft Skype for Business
Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and onsite support services to assist you to manage and troubleshoot your existing Lync Server 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also assist you to plan and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Windows Server 2016 Fault Domains Specialists
Windows Server 2016 Migration Technical Support
Progent's certified IT experts offer Windows Server 2016 migration consulting to assist businesses of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Microsoft Mac and Linux Desktop Network Consultants
installation and Administration PC Desktop
Progent offers a wide range of affordable services to help you to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online technical support for single computers or laptops or work with you to plan and implement a company-wide rollout of new or updated OS platforms and business applications. Progent can also provide engineers and technical workers to help you to plan for and complete a site relocation or consolidation designed to produce minimal disruption of your business.
24-Hour Cisco PIX to ASA upgrade Consulting Services
Consulting Services ASA and PIX
Progent's experienced Cisco network security consultants offer high-level PIX and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from economical, plug-and-play desktop devices for small and home businesses to scalable enterprise-class appliances, Cisco PIX and ASA Firewalls offer advanced security, performance, and high availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, eliminating common OS-specific security holes.
Security Firms Spam Filtering
Security Planning Compliance Auditor
For smaller organizations, network security and regulatory compliance can be excessively complex to stay ahead of yet too risky to ignore. The world's largest institutions have been breached, and the top cloud service providers have on occasion been knocked out. It looks as though there's no place to run. Progent makes it affordable for smaller organizations to carry out critical IT security tasks successfully by providing the benefit of billed time to the closest minute with no minimum charge for online support. This means you have the help of a world-class computer expert to provide just the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including security audits, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security plan.
Wireless Access Point Online Help
Ubiquiti UniFi Controller Help and Support
Progent's Wireless Consulting Services provide a convenient, economical way for companies of any size to configure, manage, monitor and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Award Winning Netwalker ransomware hot line Consultant Services
Avaddon ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Computer Consulting Active Directory Exchange
Windows Active Directory IT Services
Progent's consultants can help you to plan and implement an efficient migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity services for both on-premises and Azure resources.
Dynamics GP Consulting
Support Microsoft Dynamics GP
Dynamics GP 2010 financial software is a comprehensive business management solution that unifies information and processes across your company, communicates seamlessly with other solutions, and brings together workers, clients and vendors regardless of time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, secure server and network infrastructure to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP 2010.
24/7/365 Microsoft Certified Expert Skype for Business Front End Server Services
Skype for Business and Call Analytics Consultants
Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network calling. Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support to help your company to maintain and repair your existing Lync 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Avaddon ransomware recovery Professionals
Avaddon ransomware recovery Professional
Progent's seasoned ransomware recovery experts can assist you to restore a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Engineer IP Communications
Cisco VoIP Phone System Network Consultants
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
Top Support and Integration Dynamics 365 NAV
Microsoft Dynamics 365 Business Central Help and Support
Progent offers remote and on-premises deployment, migration, programming, training for Microsoft Dynamics 365 Business Central/NAV.
Contract Programming .NET Raspberry Pi
.NET Visual Basic Reporting
Progent's application experts have worked for two decades with .NET tools and the Visual Studio development system and can build or modernize .NET applications rapidly and affordably.
Top CCNP Expert Certified Flex Series Wireless Controller Remote Consulting
5500 Wireless Controller Help and Support
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller technology.
Expert Microsoft Certified SQL Server 2019 Network Engineer
Microsoft Certified Partner SQL Server 2017 Configuration
Progent's Microsoft certified consultants can offer small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the rapid development of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to offering expertise, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Specialist Telecommuter Integration
Offsite Workforce Network Consultant
Progent has 20 years of experience helping small and medium-size businesses to plan, deploy, optimize, manage, and debug computer networks that support teleworkers.
Private Cloud Solutions Consult
Specialist ProSight VM Hosting
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's servers in a solution that gives the highest level of availability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management options are based upon mature virtualization platforms that enable small and midsize businesses with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility.
Dynamics GP Accounting Consulting
Dynamics GP Power BI Consultants
Progent can help you prepare and implement an efficient move to Dynamics GP/Great Plains so that you retain your information, improve your security, enhance your analytics, take full advantage of Microsoft Office support, and minimize business interruption by designing and executing a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP.
Consulting Services Egregor ransomware recovery
Spora ransomware recovery Technology Professional
Progent's experienced ransomware recovery consultants can help you to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
UNIX with Windows Configuration
Windows and UNIX Engineer
Progent's UNIX platform support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience provides you with a convenient single source to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
After Hours Consultant Services Exchange Server
Network Consulting Exchange 2013
Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and supporting email solutions for businesses in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email environment features security, high uptime, easy connectivity for remote and mobile users, time-saving administrative utilities, and seamless integration with telephony. Progent provides expertise and integration services for Exchange 2016, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003, and Exchange 20000 Server. Progent can also help small or medium businesses to migrate to MS Exchange 2016 or Exchange 2013 Server.
Wireless LAN Site Survey Engineer
Wireless Site Survey Consulting
Progent's wireless site survey services help you to design, install and debug a Wi-Fi LAN optimized for your environment, offering your business a wireless solution that delivers the reception, speed, density, security, and roaming ability your business needs.
64-bit Server Online Consulting
Urgent 64-bit Server Online Technical Support
Progent's Microsoft-expert consultants can help you to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of migrating to 64-bit computing, design an affordable migration process that minimizes business interruptions, and deliver economical, expert online support to aid your company to install 64-bit software and applications on your existing hardware.
Postini Reseller
Anti-Virus Technology Consulting
E-Mail Guard is Progent's affordable antispam and anti-virus solution that offers small companies enterprise-quality defense against spam, viruses, DHA attacks, and other types of e-mail-based attacks on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-managed anti-spam and virus defense services that ward off email assaults before they are able to penetrate the network firewall. Perimeter Manager also lets administrators monitor and control their email systems, regardless of server platform, hardware type, or geographic location.
SonicWall TZ500 Firewall Firewall Setup
Evaluation SonicWall TZ300 Firewall
Progent's certified SonicWall firewall consultants can help you deploy, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection solution and design security into your corporate practices.
Remote Exchange 2013 SharePoint integration Online Help
24-7 Expert Microsoft Certified Exchange 2013 Load Balancing Online Help
Microsoft Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a revamped structure. These improvements favorably impact key areas such as manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the possible advantages of migrating to Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Microsoft Exchange 2013.
Select Topic: