Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Rochester company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Rochester, New York organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery process, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise their active trouble tickets, add information, and append screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Rochester, New York business, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

  • 24 Hour Android and Lync integration Onsite Technical Support Android Active Directory IT Consultant

  • RIM BlackBerry Exchange Support Services
    BlackBerry Redirector Specialists

    Progent offers the expertise of BlackBerry-premier professionals who can help small businesses to design, administer, and repair BlackBerry solutions affordably and effectively, doing away with the requirement for an internal BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-premier consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, in conjunction with Progent's proven online support model, offers small companies a cost-effective solution for integrating BlackBerry technology seamlessly into their information network.

  • Rochester Work from Home Employees Help Desk Call Center Augmentation Assistance Rochester
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  • Cisco TelePresence System 3210 Specialist
    Radvision Telepresence Engineer

    Progent can provide the support of a veteran specialist with extensive experience installing, managing, and upgrading video conferencing systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT support team, your ISP, and your telepresence technology supplier to assist your company increase the business value of your video conferencing ecosystem.

  • 24-7 Network Security Testing WatchGuard Firebox M470 Firewall WatchGuard Firebox M-Series Firewall Protect
  • 24-7 Online Consulting CRISC Risk Evaluation CRISC Cybersecurity Computer Engineer

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    Business Software Contract Programming Firm

    For help creating, enhancing, or troubleshooting applications for Microsoft Windows, any version of Linux, or for the Web, Progentís expert team of programmers, relational database architects, and software project managers can make sure you get the project completed on time and within budget. Progent's experienced software developers offer affordable and efficient remote help for projects as small as creating VBA macros for Excel or as large as developing mission-critical database applications based on SQL Server ,Oracle, or MySQL.

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  • 24x7 Technology Professional Azure Disaster Recovery Microsoft Azure hybrid cloud integration Professional
  • 24x7 Windows 8.1 DirectAccess Support Companies Microsoft Windows Technology Professional

  • Online Support Services Word
    Word IT Consulting

    Progent's team of application experts offer advanced consulting, software programming, deployment assistance, and webinar training for leading applications covering key areas including ERP, general accounting, management analytics, web application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of experience delivering advanced consulting support remotely, Progent can assist small businesses throughout the U.S. to eliminate the time and expense related to travel and on-premises visits without compromising the high quality of technical support.

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  • 64-bit Server Help and Support 64-bit Computing Consult
  • ASA 5500-X Firewall with Firepower Specialists Cisco Firepower Firewalls Consulting Services

  • Urgent Microsoft Office System Network Consulting Service
    Urgent Network Management Microsoft Office System

    Progentís IT outsourcing support offerings for small companies feature designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice systems, managing upgrades to XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises troubleshooting, fixing stubborn integration problems, and producing a comprehensive security strategy. Progent can show you how to enhance network availability and performance via non-stop technologies, redundant network architecture, and proactive server monitoring. Progent also offers special project assistance for large-scale upgrades and can help with requirements assessment, resource inventory, bill of materials production, vendor selection, procurement coordination, and full documentation. Progentís IT outsourcing service also includes training for office productivity products such as Office XP.

  • ASA Firewalls Support Emergency Cisco ASA 5500-X Firewall Remote Technical Support
  • Aironet 2800 Access Point Online Technical Support Aironet 3800 Access Point Consulting
  • Amazon S3 backup Integration Companies Cisco Experts Amazon SQS Development Company
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  • Anti-Spam Support and Help
    Technical Support Postini

    Email Guard from Postini provides continually updated spam and virus blocking, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Management services through Progentís E-Mail Guard spam filtering and virus defense aggregation offering. Progentís expert e-mail security consultants can help you develop an email security plan that features anti-spam and anti-virus technologies and policies.

  • Award Winning Professionals SharePoint Server 2010 SharePoint Web Parts On-site Technical Support
  • Biggest Offsite Workforce Rochester Consulting Services - Help Desk Call Center Outsourcing Consulting and Support Services Rochester, Monroe County
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  • Biggest wireless IP phone configuration Consultants 802.11ac Upgrade Network Consulting

  • scom 2016 resource pools IT Services
    scom 2016 Network Consulting

    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for key applications by providing centralized, mixed-platform monitoring of physical and virtual resources installed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team offers advanced remote and onsite support to help businesses of any size to plan, integrate, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent can help you to move to SCOM 2016 from older versions of Operations Manager or from different monitoring platforms, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

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  • Open Now Questions about Microsoft Certified Job Opportunities
    FAQ about Senior Network Engineer Contract

    For answers to common questions concerning becoming employed by Progent, see Working with Progent Q&A.

  • Check Point 23000 Firewalls Cybersecurity Consultancy Network Security Auditor Check Point Software
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    The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Consultant UNIX

    If your office computer system mixes Solaris platforms with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive network that allows all your OS platforms to run side by side for easy management, seamless dataflow, high reliability, enhanced performance, and tight security. Progent's Solaris and Microsoft Windows integration assistance services include IT infrastructure configuration and service, support for Windows services for UNIX, remote server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.

  • Consulting Services Google Cloud Natural Language Google GCP Cloud solutions Consultant
  • Customer Relationship Management IT Consultant Outsourcing Microsoft CRM
  • Cybersecurity Group MS SQL Microsoft T-SQL Programming Firm

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    Progent's Power BI experts can help your business to plan, install, manage, update or debug your Power BI environment. Progent's database experts can assist you to prep your source data for Power BI visualizations. Progent can assist you implement and manage an onsite, cloud, or hybrid network model for Power BI.

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    Cisco Firewall Integration Specialists

    The current Cisco ASA 5500-X Family of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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  • Consult Lync Server 2013 Back End Server
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    Progent's consultants can assist your company to assess the benefits of Lync Server 2010 for your business and can help you to design and execute a deployment of Microsoft Lync Server 2010 that centralizes the management of Instant Messaging and Presence and improves the output of your in-house staff, at-home workers, and smartphone users. Progent can also assist your company to perform an efficient migration to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Microsoft Lync Server 2010 to enhance the collaborative functions of Microsoft Office programs, and provide webinar training and continuing support for Microsoft Lync Server and other Microsoft platforms.

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  • Specialists Microsoft Dynamics GP Migration Planning
    Technology Professional Dynamics GP System Update

    Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, software development, training, and debugging services since the product's original release. Progent can provide advanced support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to design, validate, and implement a cost-effective upgrade from a an outdated version to the newest edition of Dynamics GP.

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  • Exchange Integration Consultant Rochester, NY Exchange 2016 Design Consultants Monroe County New York
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  • Herakles/QTS Test Lab Specialist Consultants Herakles Colocation Center Test Lab
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  • Home Based Virtual Office Microsoft Certified Computer Consulting Positions
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  • Hybrid cloud solutions Services Amazon AWS hybrid cloud solutions Consult
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  • GIAC Protect
    Information Assurance Network Intrusion Penetration Testing

    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of IT security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security capabilities addressed under GIAC certification including auditing infrastructure security mechanisms, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

  • IT Consultant Work from Home Collaboration Software At Home Employees Collaboration Consulting
  • IT Consultants Meraki Wireless Access Point Urgent Consultants Meraki Outdoor Wi-Fi Access Point
  • IT Consultants Microsoft ISA Server 24/7/365 Microsoft ISA Server Integration Support

  • Online Help Desk Online Consulting
    24x7 HelpDesk Remote Support Services

    The Helpdesk service delivery structure adopted by Progent's Technical Response Center gives small and midsize organizations an efficient alternative to reliance on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock availability of urgent assistance, escalation capability to appropriate engineers for solving even the most difficult issues, service consistency and dependability, prompt follow-up enforced by veteran support administrators, a selection of easy-to-use mechanisms for requesting support tasks, plus a high level of progress transparency enabled by ticket updates and available through a web-based portal.

  • IT Consulting Group Progent Management Team 24/7/365 Progent Management Computer Support Consultants
  • IT Service Providers Small Office Small Office Network Consult
  • Immediate Microsoft Experts Support Services ISA Server 2006 Immediate ISA 2006 Firewall Professionals
  • Offsite Workforce Rochester Assistance - Help Desk Call Center Augmentation Consultants Western New York Rochester
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  • Information Technology Outsourcing Firm Windows 8.1 Migration Windows 8.1 Client Hyper-V Installer
  • Integration Services Dynamics GP Consultants Dynamics GP Accounting
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  • Integration Support Windows 7 Upgrade Online Troubleshooting Microsoft Windows 7 Evaluation

  • SQL Server 2012 AlwaysOn Failover Cluster Remote Troubleshooting
    Power View Online Technical Support

    Progent offers the support of Microsoft-certified consultants and experienced database application developers, database administrators, project management experts, network infrastructure architects, business continuity specialists, and security professionals to help your business to assess the likely benefits of Microsoft SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012.

  • Juniper SSG5 Router Information Technology Consulting Top Quality Juniper SSG5 Router Cybersecurity Organizations

  • Network Support Company Progent's Management Team
    Progent's Management Integration Companies

    Progent's management team consists of industry professionals with years of background delivering computer consulting services, troubleshooting, and long-term IT planning to businesses ranging from small offices to Fortune 500 companies. Great service requires great personnel, and Progent stands out by having assembled a management staff that can provide customers with the top service value in the industry.

  • Largest Microsoft MCTS Consulting Career Opportunities Sydney, Melbourne, Brisbane, Perth, Adelaide, Australia Sydney Australia Open Positions Microsoft MCSA Support
  • MCSE Expert Certified SQL Server 2017 and Power BI IT Services IT Consultants SQL Server 2017 Graph
  • MCSE Expert Certified Windows Server 2012 R2 Active Directory Professional Windows Server 2012R2 Live Migration Consultants
  • Mac Technical Support Consult macOS Phone-based Consulting Services
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  • Microsoft Azure hybrid cloud solutions Consulting Services Hybrid cloud integration Professional
  • Microsoft CRM IT Consultant Customer Relationship Management Remote Consulting
  • Work at Home Employees Rochester Consulting and Support Services - Help Desk Augmentation Consultants Rochester
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  • Microsoft Certified SQL Server 2012 Migration Help and Support Technology Consulting SQL Server 2012 Migration
  • Work from Home Employees Guidance in Rochester - Help Desk Call Center Outsourcing Expertise
  • Microsoft DPM 2010 Backup Service Computer Consultants Onsite Technical Support Microsoft DPM 2010 Backup Service
  • Microsoft Desktop Apps Instruction Security Consultant Online Photoshop Training Small Office IT Outsourcing
  • Microsoft Dynamics GP (Great Plains) Reseller near Rochester - Setup Consultant Rochester Microsoft Dynamics GP Rochester Reseller - Installation Support Rochester
  • 24 Hour Rochester Remote Workers Call Desk Solutions Consulting Services Rochester New York
  • Microsoft Exchange IT Consultant Online Support Services Exchange Server 2007
  • At Home Workforce Consultants near me in Rochester - Help Desk Call Center Solutions Consulting Experts Western New York Rochester
  • Microsoft Hyper-V 3.0 Virtual Server Engineer Hyper-V 3.0 Shared Nothing Live Migration Remote Support
  • Microsoft Hyper-V Virtual Machines Integration Services Hyper-V 3.0 Virtual Computer Consulting
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  • Microsoft Office XP Technology Consulting Migration Companies Microsoft Office XP

  • CISA Certified Security Audit Professionals
    CISA Certified Auditor information Systems Audit

    The CISA accreditation is an important achievement that indicates mastery in network security auditing. Certified by ANSI, the CISA accreditation requires that consultants undergo an extensive test given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit professional able to help businesses in the fields of information systems audit services, information technology governance, systems and infrastructure lifecycle, IT support, protection of data assets, and business continuity planning.

  • Microsoft Operations Manager Online Support Services Comprehensive Event Management Consultant Services
  • Microsoft Outlook autodiscover Network Engineer Office 365 IDFix IT Consulting
  • Rochester At Home Workforce Help Desk Augmentation Consulting and Support Services Rochester, NY
  • Microsoft SMS Upgrade Remote Consulting Systems Management Server 2003 Online Troubleshooting

  • Palo Alto Networks PA-7000 Series Firewalls Network Security Test
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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation security ecosystem that spans your on-premises and cloud assets and protects any user anywhere with any endpoint device.

  • Microsoft Solutions Framework Project Methodology Network Consult Problem Escalation Through Teamwork Small Business Network Support
  • Microsoft System Center OpsMgr 2012 R2 Online Technical Support Remote Support SCOM 2012 Migration
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  • Mobile Laptop Computer Support Consultants Desktop VPN Computer Network Consultant
  • Office 365 Exchange migration Help and Support Hybrid Office 365 solutions Computer Consulting
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  • Office Entourage for Mac Training Training Professional Mac Office Excel

  • Network Security Auditor Check Point Newxt Ceneration Firewalls
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    Progent's Check Point experts can show you how to select and configure Check Point Software Firewall software and appliances powered by Check Point Software's technology to offer an economical and effective security defense for your corporate network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and offer a central source for continuing technical support, maintenance, training, and design expertise.

  • Office Web App Setup Office 2016 Business Computer Server Companies
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  • Online Help At Home Workforce IP Voice Specialists Offsite Employees VoIP
  • Online Support Ubuntu Linux, Sun Solaris, UNIX Western New York Rochester Mandrake Linux, Solaris, UNIX Technology Consulting Western New York Rochester
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  • Open Now Consulting Services Wireless LAN Office Wireless IT Consultant

  • Sales Office IT Consultant
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    Years of background delivering Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched capability for supporting branch offices that need IT help with the responsiveness common to with small companies but which includes effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a branch office situated anywhere in or any region served by Progent's engineers, Progent can provide a broad range of onsite and remote IT support services and network design assistance.

  • Open Now Juniper J Series Gateway Auditing Cybersecurity Company Juniper J4350 Router
  • Power BI Service Coder 24 Hour Power BI Integration Coder
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  • Server Training
    Windows Training

    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Mid-size companies who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • ProSight Small Business Private Clouds Consultants Virtual Machine Hosting Services

  • Small Office Recovery Services
    Small Business Network Architect Firms

    For small organizations considering Progent's IT outsourcing, design expertise, or technical support services, call 800-993-9400 or e-mail information@progent.com.

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  • Urgent Microsoft Teams PBX integration Specialists
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    Progent can help your organization to plan a migration to Teams from Skype for Business Online and install, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your PSTN gateway.

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  • SCVMM 2012 Hyper-V Clusters Technical Support SCVMM 2012 and Windows Server 2012 Online Support

  • 64-bit Computing Services
    64-bit Migration Consultant

    Progentís Microsoft-certified consultants can help you to enhance your servers or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of upgrading to 64-bit processing, design an efficient upgrade strategy that minimizes operational disruptions, and provide economical, expert remote support to assist you to install 64-bit software and application software on your current hardware.

  • SQL Server 2012 Monitoring Onsite Technical Support SQL Server 2012 Migration Online Technical Support
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  • SharePoint 2016 DLP Outsourcing Integration Services SharePoint 2016 DLP

  • Microsoft Exchange 2000 Network Consulting
    Microsoft Exchange 2000 Upgrade Technical Consultant

    Progent is one of the most qualified IT support companies for designing email systems based on Microsoft Exchange 2000. Progent specializes in helping small companies get the full benefits of Microsoft Exchange 2000 for typical situations including upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.

  • Small Business Support Organizations Small Business Small Business Network Consultants
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  • Amazon Marketplace Web Service development Integration
    Amazon MWS integration training Contract Development

    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

  • Small-Medium Business Software Consultants SMB Repairing
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  • Urgent Nexus Switching Setup and Support
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    Nexus switches are engineered to provide the speed, scale, uptime, cloud readiness, density, security and ease of management needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises consulting services to help your business to create an optimal network topology, set up pilot environments to confirm your switching solution, deploy Nexus switches, define and implement effective policies, perform security vulnerability evaluations, configure advanced monitoring, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and take advantage of the powerful fault-tolerant capabilities available for Nexus family of switches. Progent can also assist your business to upgrade efficiently from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.

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  • Oracle 11g Migration
    Oracle Database Resource Manage Consultant Services

    Progent can provide affordable remote access to an authorized Oracle database administration expert or an Oracle software developer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also help design, create, update, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and Oracle Database Resource Manage.

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    Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless LAN customized for your facilities, providing you a wireless solution that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service.

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    Cisco Unified Communications Manager (CUCM), previously branded CallManager, functions as the heart of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express (CME) offer a borderless IP-PBX by integrating closely with unified messaging apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver effective and affordable remote and on-premises expertise to assist organizations of all sizes to build and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that deliver maximum business value. Progent can assist with any facet of Unified CM setup and debugging in areas that include integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's certified Office and Office 365 consultants can assist businesses to integrate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and enables better business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with each other and with other key Microsoft technologies such as SharePoint, Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility issues between various releases of Office desktop and can provide customized online instruction to individuals or groups.

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