Rochester At Home Workforce Connectivity Consulting Experts
Help Desk Call Center Solutions Consulting Experts
Expanding your telecommuter workforce may have a major impact on network architecture, security/compliance, and company workflows. Progent has two decades of background helping small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Rochester company to select the right technologies and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from as-needed guidance for getting you past challenging technical bottlenecks to full project management to help you carry out business-critical initiatives.
Progent's consultants can help Rochester, New York businesses to with any facet of building a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Support for At-Home Workers
A fast, company-wide switchover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to check or edit the status of their current trouble tickets, enter details, and append screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Support Desk Augmentation Service enables your company to expand your existing Help Desk Call Center team by splitting responsibilities for Help Desk support services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Rochester, New York organization, call
An index of content::
24x7 Windows 10 Edge Configuration
Windows 10 Migration Computer Network Support Companies
Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent's experts include Return on Investment estimates, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and users, and ongoing technical help.
Telepresence Integration
Cisco VoIP Remote Consulting
Progent's Cisco certified networking experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Cisco Router Small Business Computer Consulting Services
Cisco Planning Professional Services
Progent's Cisco certified network infrastructure experts have extensive experience assisting Internet Service Providers to design, implement, manage, tune, and debug high-availability, extensible connectivity environments suitable for shared public networks.
Network Consultants Macintosh OSX
Urgent Macintosh OS X On-site Technical Support
Progent's experts offer Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and custom education. Progent can help clients to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or migrating to Apple's iCloud. For business environments based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your organization's business goals.
Meraki WiFi 6 Access Point Upgrade Computer Consultants
Meraki WiFi 6 Access Point Upgrade Integration
Progent's Cisco Meraki Wi-Fi access point consultants offer remote and on-premises support to help businesses of any size to design, install, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, performance, security compliance, manageability and uptime for wired and wireless users irrespective of their mobility or computing device.
Security Audit Specialists
Security Audit Technology Professional
Progent's qualified security and compliance engineers can run cybersecurity tests of company-wide security to validate your organization's cybersecurity profile compliance with recognized industry security standards. Progent can provide subscription-based managed services for security monitoring and response, on-demand company-wide security reviews, and focused security assessments for critical areas of cybersecurity like endpoints or ransomware-safe backups. Progent's qualified security consultants can also carry out extensive information security audits to validate your company's compliance with key international security standards such as HIPAA, NIST, and ISO.
SCCM 2016 Asset Inventory Technology Consulting
Immediate SCCM 2016 Configuration
Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a single control mechanism for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid networks.
Network Consulting ISA Server
Microsoft Proxy Server Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring ISA Server-based security installations for IT networks with multiple offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that meets your information security requirements without overly restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Online Cisco Certified CCIE System Repair
Cisco Security Consulting Team
Progent's Cisco CCIE network consultants can assist your business to configure, manage, upgrade and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software consulting.
Symantec VelociRaptor Cybersecurity Contractor
Symantec Firewall Security Audit Services
Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor line or show you how to upgrade to current firewall technology. Progent can also help you create and implement a complete security plan that can incorporate firewall/VPN devices and software, outsourced security and network protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for on-going technical help, administration, training, and security consulting.
Microsoft Exchange Specialist
Exchange Server 2007 Network Consulting
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces ongoing support requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and design offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business goals.
Specialists Internal Security Inventory
Internal Cybersecurity Scan Technology Professional
Progent provides small businesses two ultra-affordable network security evaluation packages that include, for a preset fee, remotely managed scans of your network security profile which are analyzed by expert security specialists who interpret the data collected by the remote scan, deliver objective summaries of your existing network security, and make recommendations for remediation. Progent offers two non-overlapping network security evaluation packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while offering enterprise-class evaluations of your IT network's exposure to attack.
Windows Server 2000 Upgrading
24-7 Windows 2000 Consultants
Progent's certified Windows 2000 consultants can show you how to enhance the capability of your existing Windows 2000 Servers and can streamline network management, offer tech support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and implement a plan to upgrade from Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up pilot programs to eliminate the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
Windows 2003 Server Technical Support Services
Remote Technical Support Microsoft Windows Server 2016
The complexity and connectivity demands of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and broad familiarity with planning and integrating cohesive, end-to-end business technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your business goals. Progent's IT services can help you with designing, installing, administering, and supporting Windows Server solutions that maximize the business value of your IT system. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.
Cisco CCIE Remote Networking Consultancy Services
Largest Design Cisco Certified CCIE
Progent's Cisco certified network infrastructure consultants have extensive experience assisting Internet Service Providers to architect, implement, administer, optimize, and debug high-availability, extensible network environments appropriate for shared public networks.
FRx Developer Firms
SQL Server Reporting Services Programming Firm
Progent can provide remote and on premises expertise to assist you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's BI experts can help your company to maintain your current reporting environment, assist you to upgrade databases and applications from an outdated reporting product to a modern solution, and deliver as-needed online mentoring tailored to your specific needs. Progent's business reporting consultants can provide experience in all popular BI reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Designer.
Consultancy Office Excel 2013
Microsoft 365 Excel Power Pivot Integration Firm
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online services to assist you to design, program, test, install, administer, and troubleshoot business applications based on any version of Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your existing Excel applications to the latest releases of Excel, support Excel on iOS-based iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between various releases of Excel. Progent offers on-demand help to clients who need a fast fix to a stubborn issue related to Office Excel and Progent also offers comprehensive project management support for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to meet the needs of individuals or groups.
Online Support SQL Server 2019 Data Mining
24/7 SQL Server 2019 Always Encrypted Remote Support Services
Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid online or onsite contact with experts in system planning and deployment, application programming, SQL Server management, and network security.
Support Service Database
Tracking Service Costs Professionals
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who won't release vital service information.
Service Database Support Services
Consulting Services Service Database
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each client. The practice of documenting and archiving service records results in more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
ProSight Next Generation Endpoint Protection Online Consulting
Professional Maze ransomware protection and recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology from SentinelOne to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks.
Teleworker Services Support Outsourcing
Offsite Workers Integration
Progent has 20 years of experience assisting small and mid-size companies to plan, deploy, tune, administer, and debug computer networks that incorporate a remote workforce.
Security Information and Event Management Services
GIAC Security and Compliance Check Consultancy
Global Information Assurance Certification was established in 1999 to certify the knowledge of IT security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities covered under GIAC accreditation such as evaluating network security mechanisms, incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Specialist Windows 2003 Server
Microsoft Windows 2003 Support
Progent's Microsoft-certified Windows 2003 Server engineers offer network support and expert consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, update, and support services include network design, installation, project management, on-premises and off-site network support and troubleshooting, Help Desk services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
Meraki CMX Configuration
Meraki 802.11ac Access Point Upgrade Help and Support
Progent's Meraki Wi-Fi AP consultants provide remote and onsite support services to assist organizations of all sizes to design, install, manage, expand or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that provides the same connectivity, performance, security, ease of management and availability for wired and wireless users regardless of their location or computing device.
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