Expanding your remote workforce can have a significant effect on network architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Rochester company to select the right technologies and adhere to leading practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers services ranging from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can help Rochester, New York companies to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as part of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 PC support from service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise their current tickets, add details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables your company to expand your existing Call Desk staff by splitting responsibilities for Help Desk services seamlessly between your in-house support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support model based on the number one professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide world-class desktop support to your from-home workers, go to Progent's Help Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Rochester, New York organization, phone 1-800-993-9400 or visit Contact Progent.