Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Rochester organization to pick the right tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Rochester, New York businesses to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A fast, organization-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Rochester, New York business, phone