Rochester Remote Workforce Configuration Support Partner
Call Desk Solutions Consultants
Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Rochester organization to pick the right tools and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Rochester, New York businesses to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A fast, organization-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as a component of a business continuity process, can overwhelm even a high-performing internal Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Support Desk with Progent's remote Technical Response Center services.
- Progent's Standard Call Center services utilize Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active trouble tickets, add information, and append screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Call Center staff by splitting responsibilities for Call Center services seamlessly between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a collective support solution based on the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your company to provide best-in-class desktop support to your at-home workforce, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Rochester, New York business, phone
An index of content::
Troubleshooting Catalyst 802.11ax Wireless
Specialist Catalyst Wi-Fi 6 AP Security
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 Access Point consultants can provide affordable online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Catalyst 6800 Switch Configuration
Catalyst Switch VLAN Computer Consultant
Progent's Cisco-certified CCIE consultants can help organization to configure, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and move smoothly from legacy switches to modern devices.
Exchange 2000 Upgrade Consultant
Upgrade Exchange 2000
Progent is among the most expert information technology consulting firms for integrating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 for common scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Emergency SCVMM 2012 Hyper-V Clusters Support and Help
Microsoft Expert Network Consultants VMM Console
Progent can help organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to migrate from an earlier release of SCVMM or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment.
CCDP Network Support
24x7x365 CCA Small Office Network Consulting Services
Progent provides clients the services of consultants who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients deserve to know that their IT service providers have formal training as well as extensive practical field experience so that Progent's customers can engage Progent's service with trust. In many cases, vendor credentials such as the CCIE confers priority for significantly better vendor help than is available to non-certified service providers, allowing Progent to offer clients a better level of computer service. In other cases, recognized credentials such as CISA or ISSAP for network security can help enterprise customers to show compliance with regulatory requirements by engaging the assistance of accredited industry professionals.
Computer Consultants wireless VoIP phone integration
CCIE Certified wireless IP phone integration Integration Services
Progent's Cisco Wi-Fi IP phone configuration consultants can provide online and on-premises support to help your organization create and manage a Cisco Wi-Fi IP phone solution by delivering integration services that range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.
ERP, MRP, Accounting System Design
Accounting System Contract Programmer
Progent's application experts can provide in-depth support, custom programming, deployment help, and online classes for leading business applications covering vital areas including ERP, general accounting, management reporting, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of experience providing high-level consulting support online, Progent can assist clients throughout the United States to save the lost productivity and fees associated with travel and on-premises activity without compromising the high quality of technical services.
Remote Support Services Exchange Online Archiving
Hybrid Configuration Wizard Integration Services
Progent can help you to evaluate the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and manage hybrid solutions that transparently combine on-premises and cloud products and services.
8540 wireless controller Consultants
9800-40 wireless controller Remote Support
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening data security by detecting threats and filtering traffic content based on user class and location. Progent can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller technology.
Biggest Security Penetration Testing Security Companies
Cybersecurity Penetration Testing Computer Security
Stealth penetration testing is an important part of any overall network security plan. Progent’s security experts can run thorough penetration tests without the knowledge of your company's internal network support staff. Stealth penetration testing shows whether existing security monitoring tools such as intrusion detection warnings and event log analysis are properly configured and actively monitored.
Cisco ASA firewall VPN Technical Support Services
Cisco ASA firewall VPN Computer Consulting
Progent’s experienced Cisco network security consultants offer high-level PIX and ASA Firewall consulting support covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls provide advanced protection, performance, and high availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security gaps.
Microsoft Dynamics Developer Firms
Dynamics GP Visual Studio Consultants
Progent's seasoned application designers and programmers can help your business to create enhancements to Microsoft Dynamics GP that support the special requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also provide help with a variety of software development technologies that can be used to create integrations with Microsoft Dynamics GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Infor SyteLine CloudSuite Industrial Consultancy
Immediate Infor SyteLine CloudSuite Debugging Engineers
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of background helping manufacturing and distribution companies to simplify complex supply chains and streamline critical business processes to get products to market fast and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or on-premises services that spans from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, disaster recovery planning, and database administration.
Windows Server 2016 Storage Spaces Direct Support and Help
Windows Server 2016 Disaster Recovery Planning On-site Support
Progent's Windows Server 2016 disaster recovery consultants can help you to design a DR system built around Microsoft's latest Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.
Linux Phone-based Integration Firms
24-7 Linux Remote Specialist
Progent provides national online phone support and consulting services for businesses that operate networks powered by versions of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides maximum leverage for your IT dollar by preserving client productivity and shortening the time billed for network analysis and repair. Advanced remote access tools and experienced technicians and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security specialists to help you with the most difficult network issues.
Online Acrobat Writer Training Services
Online Visio Training Outsourced IT Support
Progent's webinars offer small companies the cost savings, ease, and versatility of virtual seminars plus the effective training techniques of seasoned instructors who use the latest technology to reproduce live, participatory classes. Progent can provide remote training for key desktop applications including components of Microsoft Office such as Microsoft Excel, Word, Publisher, and Outlook: Microsoft Dynamics business accounting and reporting solutions such as MS Dynamics GP (Great Plains); plus other top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
On-site Support ISA 2004 Server
Microsoft ISA 2004 Server Remote Troubleshooting
Progent’s Microsoft certified consultants offer small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your business system from attack by outside and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which allows these security platforms to uncover many threats that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Sun Solaris Upgrade Consulting
UNIX Upgrade Consultant
Progent can help your business to design and implement an efficient migration from a Solaris-based information environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application specialists can help you guard your information and reduce business disruption by designing an effective transition plan that protects your current investments in Solaris software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of current infrastructure, migration strategy and validation, Exchange migration services, data and application porting, and server and storage system transition and consolidation.
Computer Security Juniper Firewall/VPN
Juniper NetScreen 5400 Firewall Security Companies
Progent's Juniper Networks-certified NetScreen consultants can help your company to configure and integrate NetScreen 5000 series routers, migrate from previous NetScreen devices to more current Juniper technologies, and troubleshoot infrastructure problems in Juniper-only or mixed-vendor environments.
Microsoft Exchange 2016 Upgrade Online Support
Exchange 2016 Upgrade Planning Engineer
Progent can help your business in all facets of your migration to Microsoft Exchange Server 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft Project Server Scheduling Specialist
Microsoft Project Server My Sites Engineers
Progent's Microsoft engineers can provide advanced expertise in implementing, using and troubleshooting any edition of Microsoft Project Server and can deliver a broad variety of affordable online support services following industry best practices to help organizations of any size to get all the advantages of this powerful platform. Services offered by Progent include system planning, software configuration and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training.
MOM Case Study
Operations Manager Case Studies
Before Progent’s MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend analyses sent by Microsoft Operations Manager, Progent is now able to address network problems before they becomes critical enough to disrupt network availability. Because of MOM, Progent can deal with looming problems before customers know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class reliability, safety and performance.
SonicWall TZ300 Firewall Network Security Auditing
24x7 SonicWall VPN Network Security Audit
Progent's certified SonicWall firewall experts can help you configure, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design protection into your corporate processes.
Microsoft Office XP Troubleshoot
Microsoft Windows Troubleshooting
Progent’s IT outsourcing services provide affordable computer consulting for small companies. Whether it involves designing network infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or creating an on-line eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, allowing IT service expenses to increase in a more linear and manageable fashion than is possible by assembling a large, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can help you build a protected and highly available system architecture for your vital business software based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Skype for Business and SQL Server Engineers
24x7x365 Specialists Skype for Business video conferencing
Progent's consultants offer online and on-premises expertise for organizations of all sizes to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party communication platforms like Cisco Video Interop Server. Progent's certified network security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.
Systems Management Server Support
Microsoft Experts SMS 2003 Upgrade Technical Support
Systems Management Server provides added capability for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the overall administrative costs of managing and configuring software by making it easier to copy system images, control mobile computers, and operate management tools. In addition to alerting you about techniques to cut management costs by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT tasks that cover areas that Feature Packs are intended to streamline. Progent's migration and update services can minimize cost and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and standards to manage PDAs and intelligent portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security strategy that includes standards, procedures and technologies to keep your IT computer system protected.
UNIX Security Consulting
Cybersecurity Firms UNIX
If your business has a Sun Solaris network or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire organization in a wide array of security topics including security management procedures, security design and strategies, connection control systems and methodology, software development security, business processes security, physical security, communications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and international standards of performance that network security professionals are expected to master. These accreditations offer executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to offer world-class security management and consulting help.
Windows 8.1 Consulting Services
Windows 8.1 Wireless Consultant Services
Microsoft Windows 8.1 is designed to run on computers ranging from smart phones and slates to power-user desktops. An abundance of new and improved capabilities, such as touch screen support and signature tile user interface, offer a wide range of advantages for organizations who understand how to put them to work. Progent's Windows experts can help get your business up to speed with Windows 8.1 and show you how to gain significant competitive value from the operating system's various technical enhancements.
Microsoft LCS Server Instant Messaging Specialists
Microsoft LCS Server Consulting Services
Microsoft Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class solution offering enhanced protection, seamless integration with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your enterprise can realize cost savings and improved business efficiencies, enhanced worker productivity, and stronger intellectual property security with this easy-to-administer, fault-tolerant solution. Effective implementations of Office Communications Server call for extensive planning and consideration before roll out. Progent's Microsoft-certified professionals can deliver the expertise necessary to deliver all the benefits of Office Communications Server throughout your entire corporation.
Select Topic: