Expanding your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Rochester company to select the appropriate tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.
Progent's consultants can help Rochester, New York organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery process, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from help requests through ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise their active trouble tickets, add information, and append screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Help Desk Call Center team by sharing delivery of Help Desk services transparently between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Rochester, New York business, phone 1-800-993-9400 or refer to Contact Progent.